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Telehealth 2023 Telehealth 2023
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Telehealth 2023
Integration and Consolidation Drive Telehealth Strategies (A Decision Insights Report)

author - Schafer Jackson
Schafer Jackson
author - Ciera Walker
Ciera Walker
April 18, 2023 | Read Time: 27  minutes

An immediate necessity during the pandemic, telehealth has become a common strategy for delivering convenient healthcare, connecting more quickly with specialists, working with interpreters, and more. As organizations settle into their go-forward strategies, top of mind are use-case expansion, tech-stack consolidation, and integration. There are many options for delivering telehealth, including virtual care platforms, video conferencing solutions (healthcare-focused and cross-industry), and EMR-based tools. This report focuses on market trends across the solution options and examines the factors driving purchase decisions and replacements.

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Key Findings:

  1. Amwell Chosen for Oracle Health (Cerner) Integration, Teladoc Health for Market Maturity, and Caregility for Strong Technology
  2. Integration Driving Outpatient Organizations to Replace Video Conferencing Solutions (Especially Cross-Industry) with EMR-Based Tools
  3. Amid Industry Shift to EMR-Based Solutions, Healthcare-Focused Doximity Stands Out for Ease of Use and Affordability
  4. Vendors at a Glance
  5. Vendor Bottom Lines
author - Carlisa Cramer
Carlisa Cramer
author - Madison Moniz
Madison Moniz
author - Andrew Wright
Project Manager
Andrew Wright
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.