CDS Point-of-Care Reference 2022
06 December 22
| Jennifer Hickenlooper and Joe VanDeGraaff
CDS reference tools enable clinical users to follow standard treatment recommendations and more quickly and confidently make clinical decisions. However, tools that lack strong content, searchability, and EMR integration are not efficient for point-of-care workflows and can frustrate users, especially those already experiencing burnout. Some CDS vendors are addressing user frustration and report their solutions have evolved to be more user friendly. To understand the customer experience and how each solution is being adopted, this report draws on feedback from a subset of clinical users (defined in this report as physicians, nurses, and pharmacists) as well as feedback from vendors’ general customer bases.
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CEO/President
Relationship
tebra’s support is terrible. It is a phone call, or we send an email....
CEO/President
Product
In Kareo Telehealth, there is a piece under patient accounts and...
CEO/President
Operations
Initial training was interesting because the people we worked with...
CEO/President
Product
There have been alerts from tebra. On the upgrades, we do get emails,...
CEO/President
Product
The big thing I want in Kareo Telehealth is AI documentation. I would...
CEO/President
Relationship
The only place where Kareo Telehealth lacks is in some of their...
CEO/President
Product, Value
I use Kareo Telehealth for all my patient care, so that is whether...
CEO/President
Product
I do use tebra's EHR, but I don't use it for video functionality. I...
CEO/President
Product
Kareo Telehealth doesn't say that a patient's ID is mandatory. I want...
CEO/President
Loyalty
I'm not sure whether Kareo Telehealth is part of my long-term plans. I...