CDS Point-of-Care Reference 2022
06 December 22
| Jennifer Hickenlooper and Joe VanDeGraaff
CDS reference tools enable clinical users to follow standard treatment recommendations and more quickly and confidently make clinical decisions. However, tools that lack strong content, searchability, and EMR integration are not efficient for point-of-care workflows and can frustrate users, especially those already experiencing burnout. Some CDS vendors are addressing user frustration and report their solutions have evolved to be more user friendly. To understand the customer experience and how each solution is being adopted, this report draws on feedback from a subset of clinical users (defined in this report as physicians, nurses, and pharmacists) as well as feedback from vendors’ general customer bases.
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Manager
Value
I bought ClinicalKey many years ago because Elsevier's bundle of...
Manager
Relationship
Elsevier has the best customer service. If we have to troubleshoot and...
Manager
Value
ClinicalKey is overpriced, and Elsevier now has AI products that...
Manager
Product
One strength of ClinicalKey is the book content. It has about 1,000...
Manager
Relationship, Product
ClinicalKey is relatively easy, but Elsevier does force users to...
Manager
Loyalty
I would like Elsevier to add back in some of the things that they have...
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Relationship
I don't think that Elsevier keeps their promises. Mostly, that is due...
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Operations, Value
Elsevier could do more training on what my patrons are actually doing....
Manager
Relationship, Operations
With Elsevier, the people at the upper levels don't actually try to...
Manager
Culture, Product
ClinicalKey's interface is pretty intuitive for end users. I don't...