ClinicalKey
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Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
Elsevier has tweaked the user interface for the better over the past year and a half. ClinicalKey...
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Service and Support
I have been satisfied with Elsevier’s customer support. When I have had to get a question answered,...
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Interfacing and Integration
A lot of people don't know about ClinicalKey, so there is a difference in visibility and usage....
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Functionality and Upgrades
ClinicalKey's search function needs to be drastically improved. I have trouble finding things in the...
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Relationship
I would like to see better responsiveness from Elsevier to their customers. When I have made...
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Sales and Contracting
I had a bad time negotiating with Elsevier. We got their whole product, but they removed content,...
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Functionality and Upgrades
One positive thing about ClinicalKey is that it has unparalleled full-text content. Once users learn...
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Functionality and Upgrades
Elsevier's first interface was an atrocious nightmare, but it isn't anymore. The vendor made it...
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Other Observations & Comments
ClinicalKey is actually more expensive than other products in the same space, but there are more...
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Functionality and Upgrades
Once the end users make an effort to learn to use the product, then the product is great for them....
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Functionality and Upgrades
We had an issue because we were not receiving usage statistics, but the vendor corrected things. The...
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Implementation and Training
There are two pieces to the training; one is for the library staff, and one is for the end users....
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Relationship
When there is going to be a change to the product, Elsevier will send out notifications. If...
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Functionality and Upgrades
I find the search functionality a little clunky. I don't like some of the recent changes. I use...
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Service and Support
I am having a problem with Elsevier's support.
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Other Observations & Comments
ClinicalKey has overviews of various topics. The product does not have as many of those as other...
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Functionality and Upgrades
It can be harder to find the topics that we are looking for in ClinicalKey than in another product,...
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Other Observations & Comments
I don't know that the vendor goes out on much of a limb to publish about topics where there isn't...
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Interfacing and Integration
The vendor showed us new technology with FHIR, and it was impressive. We have to dish out money to...
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Service and Support
Elsevier has a superior technology team. They have one really bright person, and I think that person...
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Functionality and Upgrades
We don’t mind that doctors go to ClincalKey, but they limit themselves to what Elsevier publishes....
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Other Observations & Comments
Our top users of the platform are physicians. Nurses are secondary because that is the nature of...
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Other Observations & Comments
For ongoing training in the past, people would show up and would do training, but because of...
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Functionality and Upgrades
The search engine in ClinicalKey is wonky, but our ability to understand its wonkiness has improved....
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Service and Support
ClinicalKey’s service has been fine. When we do not have a problem, the platform is just very easy...
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Functionality and Upgrades
With ClinicalKey, we get videos, images, and procedures, and the system does different things for us...
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Relationship
Our license agreement with Elsevier says to let the vendor know about any changes in the number of...
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Functionality and Upgrades
With ClinicalKey, our providers have to create a personal login in order to be able to capture an...
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Other Observations & Comments
The quality of the content is good; the issue is just the functionality in ClinicalKey. But it still...
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Service and Support
Elsevier is responsive and proactive. They actually notified us that there was a problem with the...
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Relationship
Because there is less competition, Elsevier doesn't do as good of a job in driving outcomes. We were...
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Other Observations & Comments
We have a good return on investment with ClinicalKey. Our providers are using it quite a bit because...
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Functionality and Upgrades
An issue we have had is we had one textbook in ClinicalKey that was downloaded an excessive number...
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Functionality and Upgrades
I would buy ClinicalKey again. It is a full-text repository of a tremendous amount of journals. The...
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Other Observations & Comments
Elsevier doesn't add extra fees for everything. There is a flat fee.
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Functionality and Upgrades
The search engine in ClinicalKey is terrible. It generally doesn't return applicable information....
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Functionality and Upgrades
I get frustrated with ClinicalKey. The solution does break. I am picky. It is only broken about 3%...
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Functionality and Upgrades
Our reference librarians are satisfied with the product and its videos, books, and journals. The...
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Service and Support
Elsevier is always returning our phone calls.
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Functionality and Upgrades
ClinicalKey is accurate and user friendly because of its functionality.
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Implementation and Training
Elsevier is a good partner. They keep us abreast of the competition. The vendor's training programs...
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Other Observations & Comments
End users get confused because they think the system is a filtering system. They are getting used to...
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Relationship
I would like to see more transparency, more communication, and better communication of upgrades. We...
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Service and Support
I have an ongoing case that I filed with customer service that is a known issue on the search...
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Other Observations & Comments
We are looking at transferring everything to one vendor, and that would make things much smoother in...
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Functionality and Upgrades
ClinicalKey has always been a good product for us. With Elsevier, there have been good updates. As...
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Sales and Contracting
We had a really unhappy contract negotiation with Elsevier, and it turned into a very unpleasant...
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Functionality and Upgrades
ClinicalKey Solutions is a pretty straightforward product. Most of our end users can figure it out,...
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Service and Support
I emailed Elsevier's support people about an issue, and it took several months for them to respond.
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Functionality and Upgrades
ClinicalKey Solutions is a bit disappointing because Elsevier is taking print options away from some...
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Functionality and Upgrades
The solution works the way that it is supposed to. It isn't a great search engine overall, but its...
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Functionality and Upgrades
The formatting in the product is good and easy to read.
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Service and Support
I don’t even know who our executive person would be at Elsevier. I don’t know that there is a...
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Technology
The system keeps us up-to-date on the most accurate education that we should be providing to our patients....
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Relationship
We have had a really good working relationship with the vendor. Elsevier stays up-to-date on what is...
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Functionality and Upgrades
ClinicalKey Solutions is excellent for a hospital library. It is a great way to package up Elsevier...
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Functionality and Upgrades
ClinicalKey Solutions is great for our residency program. There are so many resources for our...
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Relationship
We had an issue because we never heard from one Elsevier representative, but now I have an amazing...
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Interfacing and Integration
I wish ClinicalKey Solutions would integrate with one of our other products.
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Functionality and Upgrades
The option to create remote assets is very clunky and does not work well. Most of our users have...
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Functionality and Upgrades
We were told that once we got ClinicalKey Solutions, our organization would always have digital...
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Implementation and Training
We have not done any subsequent training with Elsevier. We could do more training, but we don't need...
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Functionality and Upgrades
ClinicalKey Solutions works very well. Our physicians are able to get the information they need from...
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Functionality and Upgrades
Whenever we search for an article in PubMed, there is a hyperlink to the article that our...
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Service and Support
The support people at Elsevier have always been able to assist me or answer my questions. They have...
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Functionality and Upgrades
ClinicalKey Solutions is a great search engine. The software is user friendly and intuitive. We are...
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Functionality and Upgrades
We use ClinicalKey Solutions for journal content. We have electronic book journals and guideline...
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Service and Support
The vendor has great products with very responsive representatives. They are very communicative and...
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Functionality and Upgrades
We need more robust searching functionality as well as linking functionality at the journal level.
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Technology
ClinicalKey Solutions’ content is linked in PubMed, so it is easy to get to content on ClinicalKey...
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Functionality and Upgrades
I don't really like the search function very much. The product is not PubMed, so it isn't very...
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Technology
Nobody here uses ClinicalKey Solutions as a point-of-care tool. Elsevier tries to market the product...
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Service and Support
Elsevier could be better at being transparent about what they are going to do with the titles in the...
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Functionality and Upgrades
I wish that we could have some more flexibility with the choices we get within the product. We get...
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Functionality and Upgrades
I like ClinicalKey Solutions well enough. It is a big package. It has some things in it that we...
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ROI / Cost
Elsevier doesn't avoid charging for every little thing. They used to have some nursing content, and...
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Service and Support
The Elsevier support is excellent. I have a person that I can reach out to. They are usually able to...
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Relationship
I am a lot closer with the Elsevier person we work with compared to other vendors I use. Elsevier...
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Functionality and Upgrades
The product is user friendly and web based. I credit Elsevier for the product's reliability.
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Functionality and Upgrades
The search feature could use some help. Filtering down information is sometimes hard because users...
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Lessons Learned
Elsevier should stop trying to make their product be like UpToDate because Elsevier's product is...
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ROI / Cost
ClinicalKey Solutions is reasonably priced for what I get.
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ROI / Cost
Elsevier regularly removes things from their list of resources. The vendor takes things out if they...
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Functionality and Upgrades
I like the system's repository of information. Also, the number of journals and books the system has...
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Functionality and Upgrades
ClinicalKey Solutions' search engine is bad. It doesn't return appropriate responses often, and its...
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Service and Support
The closest representatives are miles away, so Elsevier is just never around. I have to reach out to...
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ROI / Cost
I have problems with ClinicalKey Solutions. I don't like the price; it is too damn expensive. From...
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Implementation and Training
The training from Elsevier is not bad, but clients have to reach out to the vendor. Sometimes I will...
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Relationship
Elsevier is not knocking my doors down to be proactive, but they are responsive and...
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Functionality and Upgrades
ClinicalKey Solutions is a good platform and is useful in the right environment, such as in a...
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Functionality and Upgrades
Most of my work is fetching articles, and ClinicalKey Solutions is not good for that type of work....
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Sales and Contracting
When we purchased ClinicalKey Solutions, Elsevier was really good with the negotiating process...
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Functionality and Upgrades
The system is pretty clean and simple, but it is heavy in terms of content. I like that our...
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Relationship
We had a hard time locating our Elsevier contact person because the company is European, but once I...
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ROI / Cost
ClinicalKey Solutions is one of the best resources out there. Elsevier is the largest medical...
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Functionality and Upgrades
ClinicalKey Solutions' strength is that it has a lot of content, especially with the primary...
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Functionality and Upgrades
The vendor's weakness is that they are behind their competitors in terms of doing anything that...
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Functionality and Upgrades
ClinicalKey Solutions is a great platform. It is really easy to use. Elsevier has very highly...
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Service and Support
My dissatisfaction with Elsevier is because of their absolutely horrible support. There have been...
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Sales and Contracting
We don't like Elsevier’s approach to negotiating. They have been systematically stripping us of...
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Technology
The product has gotten really good. I explored the vendor's content when I got full access to it....
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Technology
The vendor knows that there aren't a lot of people who are using the product. We have told all of...
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ROI / Cost
Elsevier has the publication and library depth necessary to serve an institution like ours. Their...
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ROI / Cost
I am very happy with the product. I think it is great, and I don't have any issues with it....
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Relationship
The vendor supports us well. They ask whether we need somebody to come out or whether we need any...
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Functionality and Upgrades
I really like the product, and I am trying to get it implemented at other sites. I have told peers...
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Other Observations & Comments
We do have to go to other places to get some publications that aren't in ClinicalKey Solutions.
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Interfacing and Integration
ClinicalKey Solutions is a great product. I don't have any problem with the technology or with its...
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Service and Support
The vendor's customer service has been decent. Even when we had a transition with our customer...
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Relationship
We have a very collaborative, open relationship with the evidence-based content team. We are asking...
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Interfacing and Integration
With the solution, we have to make sure some links and URLs are integrated with our EMR. We are very...
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Functionality and Upgrades
I have never had any issues with implementations, but I have had issues with the upgrades. The...
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Functionality and Upgrades
Searching for diagnoses, problems, and specific care plans is very easy with the product. Elsevier...
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Win/Loss - Why they were selected (by current clients)
When we were deciding on a product, we had a few vendors come in. We had each one share their...
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Relationship
Sometimes we are not always notified in a timely manner that changes are going to be made or that...
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Service and Support
When we have issues, the support people's response time is usually very good. We get a response the...
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Win/Loss - Why they were selected (by current clients)
ClinicalKey Solutions has journal content. That is the primary reason we purchased it.
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Functionality and Upgrades
ClinicalKey Solutions is an evidence-based research and reference tool that allows clinicians to...
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Functionality and Upgrades
ClinicalKey Solutions is very compatible with multiple EMRs. Some people seem to believe that they...
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Implementation and Training
Training from Elsevier has not been something that we have taken full advantage of. Elsevier has...
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Service and Support
Elsevier is very proactive and eager to get us going and break down any obstacles that may pop up...
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Interfacing and Integration
I really am very happy with Elsevier. ClinicalKey Solutions integrates with our EMR, and getting...
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Functionality and Upgrades
I like to use the product for clinical answers. Before COVID-19, we used it a lot for patient...
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ROI / Cost
ClinicalKey Solutions is very reputable and provides credible answers for our nurses. We can trust...
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Functionality and Upgrades
Integration is possible with many products within the EMR environment. The integration is very...
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Functionality and Upgrades
ClinicalKey Solutions gets very timely updates. I love it because of the variety of materials that...
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Functionality and Upgrades
ClinicalKey Solutions is simple and easy to use. It is expensive, but we would buy it again because...
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Service and Support
Elsevier isn't very proactive, and we don't get much support. We don't hear from Elsevier.
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Relationship
We will be going through contract negotiations soon, so my satisfaction may go down due to the...
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Service and Support
Elsevier isn't good about keeping us up-to-date on the changes that they have made. When they add...
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Service and Support
If the product goes down, we usually hear about it pretty quickly.
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Sales and Contracting
We really wish that Elsevier could offer customized packages instead of a simple all-or-nothing option....
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Functionality and Upgrades
ClinicalKey Solutions delivers content that our users need. It is one of our top two products in...
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Implementation and Training
Elsevier doesn't offer training, and that makes implementations difficult. Elsevier didn't tell us...
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Interfacing and Integration
ClinicalKey Solutions doesn't integrate well with other systems. It also doesn't feel as expansive...
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Functionality and Upgrades
For us, ClinicalKey Solutions is not used in the way that Elsevier would love for us to use, which...
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Service and Support
Elsevier is supportive and works closely with us to integrate the product and resolve any issues. We...
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Functionality and Upgrades
The product's strengths are the availability of extensive, full textbooks and journals and the...
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Functionality and Upgrades
The First Consult application within the database is not as strong as competing products. The care...
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Functionality and Upgrades
We mostly use ClinicalKey Solutions for its journals. We don't really use a lot of its other tools...
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Functionality and Upgrades
The solution's book collection is great, and it has a good selection of journals. We would have to...
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Functionality and Upgrades
We have had a lot of problems with the product. We bought it primarily for the electronic books, not...
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Functionality and Upgrades
We really like the electronic books that are available. The titles available are of high quality,...
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Implementation and Training
Initially, the vendor definitely offered a lot of training and assistance to help us understand how...
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Other Observations & Comments
The vendor is just starting to do integration with our EMR. So there hasn’t been a lot of...
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Functionality and Upgrades
The solution has a lot of electronic books, and in terms of integrating the books into the library's...
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Other Observations & Comments
I don't know that the vendor has done anything excitingly new in the last several years in terms of...
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Functionality and Upgrades
One weakness of the product is that the librarians sometimes have to dig a little to get what they...
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Functionality and Upgrades
One strength of the product is the vast amount of content. There is just a lot of content. Another...
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ROI / Cost
I use ClinicalKey Solutions all the time, and I am very happy with it. It saves me a lot of time....
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