ClinicalKey
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Joe VanDeGraaff
Research Director
KLAS Research Director - Joe VanDeGraaff
 
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User Commentary

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Manager

Sales and Contracting

We had a really unhappy contract negotiation with Elsevier, and it turned into a very unpleasant...

Nov 2022
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Manager

Functionality and Upgrades

ClinicalKey Solutions is a pretty straightforward product. Most of our end users can figure it out,...

Nov 2022
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Director

Service and Support

I emailed Elsevier's support people about an issue, and it took several months for them to respond.

Nov 2022
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Director

Functionality and Upgrades

ClinicalKey Solutions is a bit disappointing because Elsevier is taking print options away from some...

Nov 2022
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Director

Functionality and Upgrades

The solution works the way that it is supposed to. It isn't a great search engine overall, but its...

Nov 2022
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Director

Functionality and Upgrades

The formatting in the product is good and easy to read.

Nov 2022
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CNO

Service and Support

I don’t even know who our executive person would be at Elsevier. I don’t know that there is a...

Oct 2022
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Analyst/Coordinator

Technology

The system keeps us up-to-date on the most accurate education that we should be providing to our patients....

Oct 2022
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Analyst/Coordinator

Relationship

We have had a really good working relationship with the vendor. Elsevier stays up-to-date on what is...

Oct 2022
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Manager

Functionality and Upgrades

ClinicalKey Solutions is excellent for a hospital library. It is a great way to package up Elsevier...

Sep 2022
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Manager

Functionality and Upgrades

ClinicalKey Solutions is great for our residency program. There are so many resources for our...

Sep 2022
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Manager

Relationship

We had an issue because we never heard from one Elsevier representative, but now I have an amazing...

Sep 2022
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Manager

Interfacing and Integration

I wish ClinicalKey Solutions would integrate with one of our other products.

Sep 2022
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Manager

Functionality and Upgrades

The option to create remote assets is very clunky and does not work well. Most of our users have...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We were told that once we got ClinicalKey Solutions, our organization would always have digital...

Aug 2022
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Analyst/Coordinator

Implementation and Training

We have not done any subsequent training with Elsevier. We could do more training, but we don't need...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

ClinicalKey Solutions works very well. Our physicians are able to get the information they need from...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Whenever we search for an article in PubMed, there is a hyperlink to the article that our...

Aug 2022
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Analyst/Coordinator

Service and Support

The support people at Elsevier have always been able to assist me or answer my questions. They have...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

ClinicalKey Solutions is a great search engine. The software is user friendly and intuitive. We are...

Aug 2022
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Manager

Functionality and Upgrades

We use ClinicalKey Solutions for journal content. We have electronic book journals and guideline...

Aug 2022
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Manager

Service and Support

The vendor has great products with very responsive representatives. They are very communicative and...

Aug 2022
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Manager

Functionality and Upgrades

We need more robust searching functionality as well as linking functionality at the journal level.

Aug 2022
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Manager

Technology

ClinicalKey Solutions’ content is linked in PubMed, so it is easy to get to content on ClinicalKey...

Jul 2022
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Manager

Functionality and Upgrades

I don't really like the search function very much. The product is not PubMed, so it isn't very...

Jul 2022
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Manager

Technology

Nobody here uses ClinicalKey Solutions as a point-of-care tool. Elsevier tries to market the product...

Jul 2022
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Manager

Service and Support

Elsevier could be better at being transparent about what they are going to do with the titles in the...

Jul 2022
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Manager

Functionality and Upgrades

I wish that we could have some more flexibility with the choices we get within the product. We get...

Jul 2022
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Manager

Functionality and Upgrades

I like ClinicalKey Solutions well enough. It is a big package. It has some things in it that we...

Jul 2022
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Manager

ROI / Cost (care and feeding)

Elsevier doesn't avoid charging for every little thing. They used to have some nursing content, and...

Jul 2022
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Manager

Service and Support

The Elsevier support is excellent. I have a person that I can reach out to. They are usually able to...

Jul 2022
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Director

Relationship

I am a lot closer with the Elsevier person we work with compared to other vendors I use. Elsevier...

Jun 2022
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Director

Functionality and Upgrades

The product is user friendly and web based. I credit Elsevier for the product's reliability.

Jun 2022
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Director

Functionality and Upgrades

The search feature could use some help. Filtering down information is sometimes hard because users...

Jun 2022
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Manager

Lessons Learned

Elsevier should stop trying to make their product be like UpToDate because Elsevier's product is...

Jun 2022
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Manager

ROI / Cost (care and feeding)

ClinicalKey Solutions is reasonably priced for what I get.

Jun 2022
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Manager

ROI / Cost (care and feeding)

Elsevier regularly removes things from their list of resources. The vendor takes things out if they...

Jun 2022
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Manager

Functionality and Upgrades

I like the system's repository of information. Also, the number of journals and books the system has...

Jun 2022
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Manager

Functionality and Upgrades

ClinicalKey Solutions' search engine is bad. It doesn't return appropriate responses often, and its...

Jun 2022
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Manager

Service and Support

The closest representatives are miles away, so Elsevier is just never around. I have to reach out to...

Jun 2022
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Manager

ROI / Cost (care and feeding)

I have problems with ClinicalKey Solutions. I don't like the price; it is too damn expensive. From...

Jun 2022
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Manager

Implementation and Training

The training from Elsevier is not bad, but clients have to reach out to the vendor. Sometimes I will...

Jun 2022
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Manager

Relationship

Elsevier is not knocking my doors down to be proactive, but they are responsive and...

Jun 2022
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Manager

Functionality and Upgrades

ClinicalKey Solutions is a good platform and is useful in the right environment, such as in a...

Jun 2022
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Manager

Functionality and Upgrades

Most of my work is fetching articles, and ClinicalKey Solutions is not good for that type of work....

Jun 2022
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Manager

Sales and Contracting

When we purchased ClinicalKey Solutions, Elsevier was really good with the negotiating process...

Jun 2022
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Manager

Functionality and Upgrades

The system is pretty clean and simple, but it is heavy in terms of content. I like that our...

Jun 2022
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Manager

Relationship

We had a hard time locating our Elsevier contact person because the company is European, but once I...

Jun 2022
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Manager

ROI / Cost (care and feeding)

ClinicalKey Solutions is one of the best resources out there. Elsevier is the largest medical...

Jun 2022
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Manager

Functionality and Upgrades

ClinicalKey Solutions' strength is that it has a lot of content, especially with the primary...

Jun 2022
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Manager

Functionality and Upgrades

The vendor's weakness is that they are behind their competitors in terms of doing anything that...

Jun 2022
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Manager

Functionality and Upgrades

ClinicalKey Solutions is a great platform. It is really easy to use. Elsevier has very highly...

Jun 2022
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Manager

Service and Support

My dissatisfaction with Elsevier is because of their absolutely horrible support. There have been...

Jun 2022
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Manager

Sales and Contracting

We don't like Elsevier’s approach to negotiating. They have been systematically stripping us of...

Jun 2022
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Physician

Technology

The product has gotten really good. I explored the vendor's content when I got full access to it....

Jun 2022
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Physician

Technology

The vendor knows that there aren't a lot of people who are using the product. We have told all of...

Jun 2022
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Physician

ROI / Cost (care and feeding)

Elsevier has the publication and library depth necessary to serve an institution like ours. Their...

Jun 2022
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Manager

ROI / Cost (care and feeding)

I am very happy with the product. I think it is great, and I don't have any issues with it....

Jun 2022
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Manager

Relationship

The vendor supports us well. They ask whether we need somebody to come out or whether we need any...

Jun 2022
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Manager

Functionality and Upgrades

I really like the product, and I am trying to get it implemented at other sites. I have told peers...

Jun 2022
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Manager

Other Observations & Comments

We do have to go to other places to get some publications that aren't in ClinicalKey Solutions.

Jun 2022
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Manager

Interfacing and Integration

ClinicalKey Solutions is a great product. I don't have any problem with the technology or with its...

Jun 2022
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Manager

Service and Support

The vendor's customer service has been decent. Even when we had a transition with our customer...

Jun 2022
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Director

Relationship

We have a very collaborative, open relationship with the evidence-based content team. We are asking...

May 2022
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Director

Interfacing and Integration

With the solution, we have to make sure some links and URLs are integrated with our EMR. We are very...

May 2022
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Director

Functionality and Upgrades

I have never had any issues with implementations, but I have had issues with the upgrades. The...

May 2022
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Director

Functionality and Upgrades

Searching for diagnoses, problems, and specific care plans is very easy with the product. Elsevier...

May 2022
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Director

Win/Loss - Why they were selected (by current clients)

When we were deciding on a product, we had a few vendors come in. We had each one share their...

May 2022
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Director

Relationship

Sometimes we are not always notified in a timely manner that changes are going to be made or that...

May 2022
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Director

Service and Support

When we have issues, the support people's response time is usually very good. We get a response the...

May 2022
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Director

Win/Loss - Why they were selected (by current clients)

ClinicalKey Solutions has journal content. That is the primary reason we purchased it.

May 2022
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Manager

Functionality and Upgrades

ClinicalKey Solutions is an evidence-based research and reference tool that allows clinicians to...

Apr 2022
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Manager

Functionality and Upgrades

ClinicalKey Solutions is very compatible with multiple EMRs. Some people seem to believe that they...

Apr 2022
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Manager

Implementation and Training

Training from Elsevier has not been something that we have taken full advantage of. Elsevier has...

Apr 2022
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Manager

Service and Support

Elsevier is very proactive and eager to get us going and break down any obstacles that may pop up...

Apr 2022
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Manager

Interfacing and Integration

I really am very happy with Elsevier. ClinicalKey Solutions integrates with our EMR, and getting...

Apr 2022
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Manager

Functionality and Upgrades

I like to use the product for clinical answers. Before COVID-19, we used it a lot for patient...

Apr 2022
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Manager

ROI / Cost (care and feeding)

ClinicalKey Solutions is very reputable and provides credible answers for our nurses. We can trust...

Apr 2022
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Manager

Functionality and Upgrades

Integration is possible with many products within the EMR environment. The integration is very...

Apr 2022
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Manager

Functionality and Upgrades

ClinicalKey Solutions gets very timely updates. I love it because of the variety of materials that...

Apr 2022
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Manager

Functionality and Upgrades

ClinicalKey Solutions is simple and easy to use. It is expensive, but we would buy it again because...

Apr 2022
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Manager

Service and Support

Elsevier isn't very proactive, and we don't get much support. We don't hear from Elsevier.

Apr 2022
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Manager

Relationship

We will be going through contract negotiations soon, so my satisfaction may go down due to the...

Apr 2022
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Director

Service and Support

Elsevier isn't good about keeping us up-to-date on the changes that they have made. When they add...

Apr 2022
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Director

Service and Support

If the product goes down, we usually hear about it pretty quickly.

Apr 2022
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Director

Sales and Contracting

We really wish that Elsevier could offer customized packages instead of a simple all-or-nothing option....

Apr 2022
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Director

Functionality and Upgrades

ClinicalKey Solutions delivers content that our users need. It is one of our top two products in...

Apr 2022
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Manager

Implementation and Training

Elsevier doesn't offer training, and that makes implementations difficult. Elsevier didn't tell us...

Apr 2022
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Manager

Interfacing and Integration

ClinicalKey Solutions doesn't integrate well with other systems. It also doesn't feel as expansive...

Apr 2022
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Manager

Functionality and Upgrades

For us, ClinicalKey Solutions is not used in the way that Elsevier would love for us to use, which...

Apr 2022
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Manager

Service and Support

Elsevier is supportive and works closely with us to integrate the product and resolve any issues. We...

Apr 2022
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Manager

Functionality and Upgrades

The product's strengths are the availability of extensive, full textbooks and journals and the...

Apr 2022
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Manager

Functionality and Upgrades

The First Consult application within the database is not as strong as competing products. The care...

Apr 2022
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Manager

Functionality and Upgrades

We mostly use ClinicalKey Solutions for its journals. We don't really use a lot of its other tools...

Apr 2022
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Manager

Functionality and Upgrades

The solution's book collection is great, and it has a good selection of journals. We would have to...

Apr 2022
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Director

Functionality and Upgrades

We have had a lot of problems with the product. We bought it primarily for the electronic books, not...

Apr 2022
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Director

Functionality and Upgrades

We really like the electronic books that are available. The titles available are of high quality,...

Apr 2022
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Manager

Implementation and Training

Initially, the vendor definitely offered a lot of training and assistance to help us understand how...

Apr 2022
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Manager

Other Observations & Comments

The vendor is just starting to do integration with our EMR. So there hasn’t been a lot of...

Apr 2022
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Manager

Functionality and Upgrades

The solution has a lot of electronic books, and in terms of integrating the books into the library's...

Apr 2022
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Manager

Other Observations & Comments

I don't know that the vendor has done anything excitingly new in the last several years in terms of...

Apr 2022
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Manager

Functionality and Upgrades

One weakness of the product is that the librarians sometimes have to dig a little to get what they...

Apr 2022
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Manager

Functionality and Upgrades

One strength of the product is the vast amount of content. There is just a lot of content. Another...

Apr 2022
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Manager

ROI / Cost (care and feeding)

I use ClinicalKey Solutions all the time, and I am very happy with it. It saves me a lot of time....

Apr 2022
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Director

Functionality and Upgrades

The breadth of content that is available within the product is impressive. It covers the entire...

Mar 2022
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Director

Functionality and Upgrades

There is a lot of information thrown at us, and it is hard to sift through it unless we know how to...

Mar 2022
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Manager

Relationship

We have a good relationship with Elsevier. The vendor is proactive. I get things from them, though I...

Mar 2022
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Manager

Functionality and Upgrades

The system is pretty easy to use. I don't think the system gets used enough, but it is easy.

Mar 2022
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Manager

ROI / Cost (care and feeding)

Elsevier’s reputation speaks for itself. The product is good quality and a huge part of my library....

Mar 2022
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Manager

Functionality and Upgrades

The solution has many facets to it. I use it just for journals and books, but Elsevier has a...

Mar 2022
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Manager

Service and Support

The support from Elsevier is excellent because when we have a problem, like we can’t access...

Mar 2022
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Manager

ROI / Cost (care and feeding)

The vendor’s contracts have come through in a timely way. I needed information before a certain time...

Mar 2022
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Manager

Functionality and Upgrades

I don't like the new format of the solution because I can't put in the title of an article and come...

Mar 2022
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Manager

Relationship

Elsevier is excellent. We work hand in hand together. They bend over backward to be good customer representatives....

Mar 2022
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Manager

Relationship

I could not speak more highly of Elsevier. Their product is well organized and user friendly. It is...

Mar 2022
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Manager

Service and Support

We have had good support when we have had trouble. People from the vendor have done training for us...

Mar 2022
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Manager

Functionality and Upgrades

It is obvious when the content gets updated, and the updates are relatively seamless. When...

Mar 2022
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Manager

Implementation and Training

The trouble that we tend to have is that training tends to be geared toward an hour-long webinar or...

Mar 2022
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Manager

Lessons Learned

The product is fairly easy to use when someone is in our network, but it is harder to use remotely...

Mar 2022
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Manager

Other Observations & Comments

We don't really take advantage of Elsevier's training, but we know that it is available.

Mar 2022
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Manager

ROI / Cost (care and feeding)

ClinicalKey Solutions is a really good resource. It has a huge number of books and journals that our...

Mar 2022
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Manager

ROI / Cost (care and feeding)

ClinicalKey Solutions is expensive. I know that it would also be expensive if I were to price out...

Mar 2022
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Manager

Relationship

Elsevier has made a lot of enhancements to the system lately, and we aren't thrilled about some of...

Mar 2022
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Manager

Functionality and Upgrades

We are very happy with ClinicalKey Solutions. Its quality is very good. If the vendor keeps all of...

Mar 2022
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Analyst/Coordinator

Implementation and Training

Elsevier has come to train us a few times. They set things up and talked with our doctors.

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Our doctors use the product, and some of their staff members access sources in the product and work...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

I can find some things in the product, but not others. That is kind of frustrating. The vendor tells...

Mar 2022
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Analyst/Coordinator

Relationship

There is a specific area where the vendor promotes that they cover everything, but that is not true....

Mar 2022
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Analyst/Coordinator

Service and Support

The vendor does a good job of responding to our requests. When we message them, they get back to us....

Mar 2022
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Analyst/Coordinator

Relationship

The vendor's support has gone down. In the past, we had a good relationship with our contact person...

Mar 2022
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Analyst/Coordinator

Relationship

The vendor always says that they can make the product better, and they want suggestions. There are...

Mar 2022
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Director

Functionality and Upgrades

If somebody wants to download a chapter in a book, they have to create a login in order to do that....

Mar 2022
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Director

Functionality and Upgrades

ClinicalKey Solutions offers one search feature across an entire platform. That is a strength....

Mar 2022
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Director

Functionality and Upgrades

The welcome screen just changed in ClinicalKey Solutions, and nobody knows where to find anything....

Mar 2022
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Director

Functionality and Upgrades

ClinicalKey Solutions is a little bit hard to use because it isn't integrated with our EMR in our...

Mar 2022
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Manager

Functionality and Upgrades

ClinicalKey Solutions is not an evidence-based point-of-care tool, and it never will be. The vendor...

Mar 2022
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Manager

Other Observations & Comments

ClinicalKey Solutions is primarily a book and journal resource. It has a few little added-value...

Mar 2022
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Manager

ROI / Cost (care and feeding)

Because of the price, I don’t know what we are going to do when our contract ends. ClinicalKey...

Mar 2022
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Manager

Functionality and Upgrades

ClinicalKey Solutions is not very easy to use, but ClinicalKey Solutions does have a new interface...

Mar 2022
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Manager

Service and Support

The support for ClinicalKey Solutions depends on who we get because the support people have varying...

Mar 2022
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Manager

Relationship

My representative for ClinicalKey Solutions reaches out on a regular basis. I think the quality of...

Mar 2022
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Manager

Functionality and Upgrades

A few years ago, Elsevier claimed that they were working on a new point-of-care tool, but that work...

Mar 2022
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Manager

Service and Support

I can talk to one of the vendor's managers, but even then, I am still three levels from the top. I...

Mar 2022
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Manager

Technology

A lot of things in the solution don't get updated on a regular basis. The vendor's mobile apps work...

Mar 2022
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Manager

Other Observations & Comments

We have seen exactly what we expected to see from the vendor, especially when it comes to books and...

Mar 2022
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Manager

Lessons Learned

There are other vendors who are very strong in the clinical reference market. We are looking at...

Mar 2022
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Manager

Relationship

Elsevier isn't meeting their contractual obligations for journals. We frequently have to remind...

Mar 2022
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Manager

ROI / Cost (care and feeding)

Elsevier has avoided nickel-and-diming us so far. They threatened to nickel-and-dime us, but we told...

Mar 2022
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Manager

Functionality and Upgrades

ClinicalKey Solutions looks like a discovery service and has a lot of different parts. ClinicalKey...

Feb 2022
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Nurse

Interfacing and Integration

Elsevier does a great job of updating ClinicalKey Solutions, but our EMR is the only system...

Feb 2022
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Manager

Functionality and Upgrades

The vendor is fantastic. I like them. If people know how to dig into the system, they can find...

Feb 2022
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Manager

Functionality and Upgrades

I rate the ease of use a little low not because the software is difficult to use but because it has...

Feb 2022
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Director

Functionality and Upgrades

Originally, we had spotty utilization; the system wasn't used across the board. As nurses have...

Feb 2022
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Director

Functionality and Upgrades

The system seems to be very much evidence based, and it is easy to understand; it isn't written at...

Feb 2022
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Director

Service and Support

I don't know what I would do without Elsevier's direct phone number because sometimes issues pop up,...

Feb 2022
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Director

Functionality and Upgrades

System updates are seamless and fluid.

Feb 2022
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Director

Functionality and Upgrades

In terms of ease of use, people always forget how to log into Elsevier's system.

Feb 2022
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Director

Functionality and Upgrades

If we take on a project with the system content, then we have a measurable improvement in nursing...

Feb 2022
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Director

Other Observations & Comments

We spoke with Elsevier about some changes we wanted to see, and they took down that information....

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

With Elsevier, both the product and the company are great, but I have struggled a little as an...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Elsevier increases the price a lot when we renew our contract every year. I have had issues with...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

Our staff can access ClinicalKey for Nursing all the time and use it to reference a skill with no...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

ClinicalKey for Nursing is necessary for a hospital like ours to close the gap on healthcare...

Jan 2022
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Director

Future Outlook

We will be leaving the solution for the pharmacological side of our favorite reference database....

Jan 2022
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Director

Functionality and Upgrades

The solution's ease of use has gotten better. It has point-of-care functionality, but people don't...

Jan 2022
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Director

Functionality and Upgrades

There isn't much information in the solution about alternative and complementary drugs that people...

Jan 2022
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VP/Other Executive

Relationship

ClinicalKey has been extremely valuable. We are in the process of putting in the new technology...

Dec 2021
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VP/Other Executive

Implementation and Training

The major issue in the last year is that we haven't been able to do as much on-site training with...

Dec 2021
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