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ClinicalKey Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Loyalty

I have heard good things about ClinicalKey AI, and I hope my organization will expand that...

Jun 2025
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Director

Relationship

I don't know that we have integrated other solutions with ClinicalKey as effectively as we could,...

Jun 2025
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Director

Product, Value

Elsevier has made it a lot easier for our providers to use ClinicalKey. When we are looking for a...

Jun 2025
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Analyst/Coordinator

Relationship, Product

When we search ClinicalKey, it isn't intuitive. The smiley faces have to go. They get in the way....

May 2025
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Manager

Value

I bought ClinicalKey many years ago because Elsevier's bundle of journals was going to be less...

Apr 2025
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Manager

Relationship

Elsevier has the best customer service. If we have to troubleshoot and if anything is going wrong...

Apr 2025
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Manager

Value

ClinicalKey is overpriced, and Elsevier now has AI products that should add value. They shouldn’t be...

Apr 2025
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Manager

Product

One strength of ClinicalKey is the book content. It has about 1,000 textbooks, and that is really...

Apr 2025
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Manager

Relationship, Product

ClinicalKey is relatively easy, but Elsevier does force users to create an account to be able to...

Apr 2025
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Manager

Loyalty

I would like Elsevier to add back in some of the things that they have taken out. They took out...

Apr 2025
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Manager

Relationship

I don't think that Elsevier keeps their promises. Mostly, that is due to how the customer service...

Apr 2025
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Manager

Operations, Value

Elsevier could do more training on what my patrons are actually doing. ClinicalKey has certain...

Apr 2025
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Manager

Relationship, Operations

With Elsevier, the people at the upper levels don't actually try to reach out to me but only to my...

Apr 2025
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Manager

Culture, Product

ClinicalKey's interface is pretty intuitive for end users. I don't think anybody has problems...

Apr 2025
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Manager

Product, Value

I would like to see better interaction between ClinicalKey and ScienceDirect. There has started to...

Apr 2025
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Manager

Culture, Product

Elsevier is not particularly flexible about trying to integrate ClinicalKey into the platform we...

Apr 2025
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Manager

Product

ClinicalKey's biggest strength is the depth of content. We get ClinicalKey for the journals, and the...

Apr 2025
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Manager

Culture, Product

I would recommend ClinicalKey with some reservations. ClinicalKey has downsides, but it gets the job...

Apr 2025
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Manager

Relationship, Operations

Elsevier’s support team is very responsive. Elsevier’s support is definitely more proactive than the...

Apr 2025
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Manager

Value

A lot of people, including me, are frustrated with Elsevier. They came out with a new product called...

Apr 2025
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Manager

Loyalty, Value

The issue is not that we don't like the ClinicalKey AI feature in the ClinicalKey solution. The...

Apr 2025
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Manager

Relationship, Product

Elsevier is delivering AI, so that is new technology. Elsevier got in touch with our EMR people...

Apr 2025
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Manager

Value

ClinicalKey has modules, and Elsevier charges us for each module, so the system is going to be...

Mar 2025
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Manager

Relationship

Elsevier's customer support team takes a little while to get back to us. I can just have a random...

Mar 2025
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Manager

Loyalty

We are looking at ClinicalKey AI. It is a bound AI, so it is mostly bound to Elsevier's software and...

Mar 2025
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Manager

Product

There is a way that we can harvest usage statistics for our organization, and it is easy for every...

Mar 2025
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Manager

Relationship, Operations

We don’t have a relationship with our representative from Elsevier; we might hear from them once a...

Mar 2025
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Manager

Product

Overall, ClinicalKey is not bad, but Elsevier could enhance their filtering of the ClinicalKey...

Mar 2025
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Manager

Value

Even with some of the pain points in ClinicalKey, the amount and quality of the content is worth it....

Mar 2025
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Manager

Product

One of the nice things about ClinicalKey is that the book chapters, if not the books, are available...

Mar 2025
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Manager

Relationship

In the past, I had a billing issue with ClinicalKey, and it was a headache to get that issue...

Mar 2025
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Manager

Product

ClinicalKey as a resource is serving its purpose. It is helpful that there is a large ebook...

Mar 2025
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Manager

Product

The statistical usage tool in ClinicalKey is a bit clunky. That piece could be easier to get into...

Mar 2025
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Manager

Operations, Product

I like ClinicalKey's content. Since ClinicalKey is an arm of Elsevier, I like the access to...

Mar 2025
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Manager

Relationship

Elsevier is impossible to work with. The representative at Elsevier doesn't do a great job. I'm not...

Mar 2025
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Manager

Product

Elsevier doesn’t keep their promises. ClinicalKey doesn’t function. All the links users can find...

Mar 2025
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Manager

Product

I would probably buy ClinicalKey again no matter what because it is a tremendous repository of...

Mar 2025
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Manager

Relationship, Operations, Product

Elsevier has never offered anything with interoperability. We have told them we have Epic's system....

Mar 2025
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Manager

Product

Some users use ClinicalKey a lot. Most of them get frustrated and call us. The search engine is...

Mar 2025
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Manager

Culture, Loyalty

We have renewed our contract with Elsevier, and we won't back out of it. Elsevier doesn’t charge...

Mar 2025
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Director

Product

In the book section of ClinicalKey, we have to sign in to our personal account to get PDFs of book...

Mar 2025
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Director

Relationship

I have regular meetings with my representative. They are very attentive and would probably send...

Mar 2025
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Director

Operations, Product

The information in ClinicalKey is always quite current. If a journal issue is published, the full...

Mar 2025
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Director

Product

I don't like the search functionality in ClinicalKey. There is a lot of great functionality in the...

Mar 2025
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Director

Culture, Value

There are several functions within the entire ClinicalKey database, and Elsevier doesn't charge us...

Mar 2025
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(0)
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Director

Product

ClinicalKey is really easy to navigate. It provides all the information that our clinicians need...

Jan 2025
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Director

Product

ClinicalKey has a great content base of books and journals that really supports our residents, so...

Nov 2024
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Director

Loyalty, Value

Elsevier is just starting to add some AI to the solution, and now they are looking for extra money...

Nov 2024
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Analyst/Coordinator

Product

We don't hear from Elsevier much other than that they are keeping the product current, and it...

Oct 2024
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(0)
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Director

Culture, Value

It takes way too long for Elsevier to keep their promises, especially when it comes to prices. When...

Oct 2024
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(0)
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Director

Culture

Elsevier should improve the interactions between their sales team and their customers. It is a bit...

Oct 2024
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(0)
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Director

Product

I would tell someone looking at ClinicalKey that it is a one-stop shop for various resources and...

Oct 2024
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(0)
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Director

Product

When users search in ClinicalKey, there are PubMed citations, but users can't connect their...

Oct 2024
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(0)
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Director

Product, Value

Ultimately, we purchased the product for the journal and eBook content, and it provides the journal...

Oct 2024
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(0)
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Director

Relationship

I get a lot of proactive check-ins from our vendor, but we have had some issues that I have had to...

Oct 2024
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Manager

Product

ClinicalKey does not really integrate well with our systems, especially compared to our clinical...

Aug 2024
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(0)
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Manager

Value

ClinicalKey’s journal and electronic book content is amazing. It represents the bulk of our...

Aug 2024
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Manager

Product

Something I would change about ClinicalKey is the static links at the journal level. The solution's...

Aug 2024
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Director

Loyalty, Product

In my experience here, people are using ClinicalKey for books and journals. That is one of our...

Aug 2024
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(0)
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Director

Product

ClinicalKey doesn't provide the PDF version of all their eBooks. If the book is a medical textbook,...

Aug 2024
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(0)
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Director

Culture, Relationship

I hear from Elsevier maybe once a quarter about ClinicalKey or how things are going with...

Aug 2024
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VP/Other Executive

Loyalty

ClinicalKey is definitely part of our long-term plans. I use a lot of the information that Elsevier...

Aug 2024
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