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User Commentary
Loyalty
I have heard good things about ClinicalKey AI, and I hope my organization will expand that...
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Relationship
I don't know that we have integrated other solutions with ClinicalKey as effectively as we could,...
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Product, Value
Elsevier has made it a lot easier for our providers to use ClinicalKey. When we are looking for a...
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Relationship, Product
When we search ClinicalKey, it isn't intuitive. The smiley faces have to go. They get in the way....
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Value
I bought ClinicalKey many years ago because Elsevier's bundle of journals was going to be less...
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Relationship
Elsevier has the best customer service. If we have to troubleshoot and if anything is going wrong...
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Value
ClinicalKey is overpriced, and Elsevier now has AI products that should add value. They shouldn’t be...
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Product
One strength of ClinicalKey is the book content. It has about 1,000 textbooks, and that is really...
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Relationship, Product
ClinicalKey is relatively easy, but Elsevier does force users to create an account to be able to...
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Loyalty
I would like Elsevier to add back in some of the things that they have taken out. They took out...
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Relationship
I don't think that Elsevier keeps their promises. Mostly, that is due to how the customer service...
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Operations, Value
Elsevier could do more training on what my patrons are actually doing. ClinicalKey has certain...
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Relationship, Operations
With Elsevier, the people at the upper levels don't actually try to reach out to me but only to my...
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Culture, Product
ClinicalKey's interface is pretty intuitive for end users. I don't think anybody has problems...
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Product, Value
I would like to see better interaction between ClinicalKey and ScienceDirect. There has started to...
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Culture, Product
Elsevier is not particularly flexible about trying to integrate ClinicalKey into the platform we...
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Product
ClinicalKey's biggest strength is the depth of content. We get ClinicalKey for the journals, and the...
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Culture, Product
I would recommend ClinicalKey with some reservations. ClinicalKey has downsides, but it gets the job...
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Relationship, Operations
Elsevier’s support team is very responsive. Elsevier’s support is definitely more proactive than the...
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Value
A lot of people, including me, are frustrated with Elsevier. They came out with a new product called...
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Loyalty, Value
The issue is not that we don't like the ClinicalKey AI feature in the ClinicalKey solution. The...
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Relationship, Product
Elsevier is delivering AI, so that is new technology. Elsevier got in touch with our EMR people...
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Value
ClinicalKey has modules, and Elsevier charges us for each module, so the system is going to be...
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Relationship
Elsevier's customer support team takes a little while to get back to us. I can just have a random...
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Loyalty
We are looking at ClinicalKey AI. It is a bound AI, so it is mostly bound to Elsevier's software and...
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Product
There is a way that we can harvest usage statistics for our organization, and it is easy for every...
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Relationship, Operations
We don’t have a relationship with our representative from Elsevier; we might hear from them once a...
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Product
Overall, ClinicalKey is not bad, but Elsevier could enhance their filtering of the ClinicalKey...
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Value
Even with some of the pain points in ClinicalKey, the amount and quality of the content is worth it....
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Product
One of the nice things about ClinicalKey is that the book chapters, if not the books, are available...
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Relationship
In the past, I had a billing issue with ClinicalKey, and it was a headache to get that issue...
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Product
ClinicalKey as a resource is serving its purpose. It is helpful that there is a large ebook...
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Product
The statistical usage tool in ClinicalKey is a bit clunky. That piece could be easier to get into...
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Operations, Product
I like ClinicalKey's content. Since ClinicalKey is an arm of Elsevier, I like the access to...
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Relationship
Elsevier is impossible to work with. The representative at Elsevier doesn't do a great job. I'm not...
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Product
Elsevier doesn’t keep their promises. ClinicalKey doesn’t function. All the links users can find...
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Product
I would probably buy ClinicalKey again no matter what because it is a tremendous repository of...
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Relationship, Operations, Product
Elsevier has never offered anything with interoperability. We have told them we have Epic's system....
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Product
Some users use ClinicalKey a lot. Most of them get frustrated and call us. The search engine is...
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Culture, Loyalty
We have renewed our contract with Elsevier, and we won't back out of it. Elsevier doesn’t charge...
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Product
In the book section of ClinicalKey, we have to sign in to our personal account to get PDFs of book...
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Relationship
I have regular meetings with my representative. They are very attentive and would probably send...
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Operations, Product
The information in ClinicalKey is always quite current. If a journal issue is published, the full...
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Product
I don't like the search functionality in ClinicalKey. There is a lot of great functionality in the...
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Culture, Value
There are several functions within the entire ClinicalKey database, and Elsevier doesn't charge us...
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Product
ClinicalKey is really easy to navigate. It provides all the information that our clinicians need...
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Product
ClinicalKey has a great content base of books and journals that really supports our residents, so...
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Loyalty, Value
Elsevier is just starting to add some AI to the solution, and now they are looking for extra money...
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Product
We don't hear from Elsevier much other than that they are keeping the product current, and it...
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Culture, Value
It takes way too long for Elsevier to keep their promises, especially when it comes to prices. When...
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Culture
Elsevier should improve the interactions between their sales team and their customers. It is a bit...
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Product
I would tell someone looking at ClinicalKey that it is a one-stop shop for various resources and...
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Product
When users search in ClinicalKey, there are PubMed citations, but users can't connect their...
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Product, Value
Ultimately, we purchased the product for the journal and eBook content, and it provides the journal...
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Relationship
I get a lot of proactive check-ins from our vendor, but we have had some issues that I have had to...
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Product
ClinicalKey does not really integrate well with our systems, especially compared to our clinical...
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Value
ClinicalKey’s journal and electronic book content is amazing. It represents the bulk of our...
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Product
Something I would change about ClinicalKey is the static links at the journal level. The solution's...
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Loyalty, Product
In my experience here, people are using ClinicalKey for books and journals. That is one of our...
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Product
ClinicalKey doesn't provide the PDF version of all their eBooks. If the book is a medical textbook,...
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Culture, Relationship
I hear from Elsevier maybe once a quarter about ClinicalKey or how things are going with...
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Loyalty
ClinicalKey is definitely part of our long-term plans. I use a lot of the information that Elsevier...
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