ClinicalKey Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Manager

Product

ClinicalKey has a good collection of journals and books. It has gold-standard drug monographs within...

Feb 2024
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Manager

Product

The vendor makes a lot of claims about how the system has such a great search engine. That is how...

Feb 2024
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Manager

Culture, Operations

When Elsevier does upgrades, those upgrades aren't impressive. ClinicalKey doesn't offer as many...

Feb 2024
||
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Manager

Operations

Elsevier's training has been pretty good. The vendor is proactive, and they keep in touch with us....

Feb 2024
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Manager

Product

ClinicalKey has value-added stuff for nurses, and that is very nice. It has products like evidence...

Feb 2024
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Manager

Value

ClinicalKey is a closed formulary with Elsevier content. The cost is already almost out of reach for...

Feb 2024
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Manager

Relationship

The Elsevier tech support has gone downhill lately. I don't know why, but every time I call, I see...

Feb 2024
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(0)
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Manager

Loyalty, Value

ClinicalKey is broken up into various parts. Someone who is using it may not know where the boxes...

Feb 2024
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Director

Product

People assume that they can search in ClinicalKey like they can search PubMed, but they aren't the...

Feb 2024
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Director

Product

I’m not fully satisfied with the overall product quality because of the access to journals in...

Feb 2024
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Director

Relationship

Usually, the people we work with from the vendor can solve things themselves, but occasionally,...

Feb 2024
||
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Director

Operations

If I were talking to a peer who asked me about my experience with the product, I would tell them...

Feb 2024
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Manager

Relationship

We rarely ever have any tech issues when using ClinicalKey. If we do have something, Elsevier’s tech...

Feb 2024
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Manager

Product

An advanced search feature would improve ClinicalKey. There is a ton of information on the system,...

Feb 2024
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Manager

Value

ClinicalKey is very worthwhile. The problem is that it is very expensive. We are spending a lot of...

Feb 2024
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Manager

Culture, Operations

I would like some promotional materials from Elsevier because they don't get a chance to come out...

Feb 2024
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Manager

Product

Things have been really nice with ClinicalKey. Once people actually see ClinicalKey, they are quite...

Feb 2024
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Manager

Product

Elsevier’s search engine does not exist. What we get back isn't good enough. With another database,...

Feb 2024
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Manager

Product

ClinicalKey just links out to another database. That database links out further if we click on it,...

Feb 2024
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Manager

Relationship

I haven't had much contact with my representatives from Elsevier. I recently contacted my person...

Feb 2024
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Manager

Product

We still have some issues we are working out on the back end for the product. And we have had some...

Feb 2024
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Manager

Relationship

Sometimes getting the vendor's people to respond is like pulling teeth. I feel like we have pretty...

Feb 2024
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Manager

Product

The vendor is always updating to new content and new editions, so we never have to worry about them...

Feb 2024
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Manager

Culture, Product, Value

There is a particular textbook, and if we wanted to get it, that would be a package added on top of...

Feb 2024
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Manager

Operations, Product

One opportunity for improvement for ClinicalKey would be the search mechanism. While there is some...

Feb 2024
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Manager

Relationship, Operations

I would like to hear from Elsevier more. I want to know when things are cycling off the platform....

Feb 2024
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Manager

Relationship

We have talked to both the vendor's general support people and our representative about mechanisms...

Feb 2024
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Manager

Value

The vendor is pretty good about not having things down, so the product usually meets our goal. Even...

Feb 2024
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Manager

Relationship

Our account manager is no longer working at Elsevier, and we had an ongoing issue that they were not...

Jan 2024
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Manager

Value

Elsevier’s reputation is very much that they will charge for every little thing.

Jan 2024
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Manager

Product

There are a lot of resources in the product that I haven't had experience with, but from what I have...

Jan 2024
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Manager

Relationship

Our old representative was very responsive and helpful, and it seems that now that we have a new...

Jan 2024
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Manager

Product, Value

I would recommend the product, but I wouldn't be thrilled.

Jan 2024
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(0)
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Manager

Value

Elsevier does not nickel-and-dime me; the product is just expensive. Budgets are tight in...

Jan 2024
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Manager

Relationship

ClinicalKey is very easy to use, and I like all the content. The number of eBooks and journals...

Jan 2024
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Manager

Product

I struggle to get usage statistics out of ClinicalKey. I do that task regularly, and every time...

Jan 2024
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Manager

Relationship

I don't know that Elsevier is proactive about anything I see. Elsevier’s support is ticket based. We...

Jan 2024
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Analyst/Coordinator

Product

ClinicalKey provides really good education documents for our nurses and provides us with the...

Jan 2024
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Analyst/Coordinator

Product

ClinicalKey is somewhat seamless for our users because we are able to integrate it with our EMR, so...

Jan 2024
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VP/Other Executive

Loyalty, Product

I don't know how much of ClinicalKey we are actually using, but if there is a need, we will...

Jan 2024
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VP/Other Executive

Product

I don't know that we are integrating ClinicalKey with other systems. ClinicalKey is not new...

Jan 2024
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Director

Relationship, Operations, Product

If there is ever a technical problem, the vendor is on it right away. I have never heard complaints....

Nov 2023
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Analyst/Coordinator

Operations, Product

ClinicalKey is user friendly, and there is minimal training because it is not necessary.

Nov 2023
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VP/Other Executive

Relationship

The vendor could make it easier for people to get book PDFs. The PDF functionality is annoying for...

Oct 2023
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Director

Culture, Operations

When we sign a contract with any vendor, including Elsevier, they give us all the bells and whistles...

Oct 2023
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Director

Relationship

If my executives are asking why we have to have this product and what it has to offer, I need to...

Oct 2023
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(0)
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Director

Product

ClinicalKey is easy for a librarian to use because they use it often and know how to navigate. But...

Oct 2023
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Director

Product

ClinicalKey covers a lot of bases; it is a one-stop shop. And Elsevier’s mobile app is a huge plus....

Oct 2023
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Director

Product

We are using another vendor’s clinical decision support product in addition to ClinicalKey. We can...

Oct 2023
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(0)
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Director

Product

I love what Elsevier is doing. They started with the things that doctors first look for to make...

Oct 2023
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Director

Loyalty, Product

I am fairly confident most of our users are accessing content in ClinicalKey without knowing or...

Sep 2023
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Director

Culture, Value

I think the pricing is challenging for people, and I wish that Elsevier had a tiered model with a...

Sep 2023
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(0)
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Director

Value

I feel like Elsevier has us in a corner, and if we want some key titles, we have to buy the whole...

Sep 2023
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(0)
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Director

Loyalty, Product

Our experience with ClinicalKey has been fine. I think the content people use is valuable content....

Sep 2023
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(0)
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Director

Relationship, Product

We are having some access challenges when people are not on-site. We haven't been able to resolve...

Sep 2023
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Director

Product

I like the depth of the Elsevier products that are available. We get access to a lot of books and...

Sep 2023
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Director

Relationship, Operations

I appreciate that the representative has been really great about working with us on implementations...

Sep 2023
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(0)
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Manager

Relationship

Elsevier is just such a huge organization that sometimes it is hard to communicate with the right...

Sep 2023
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Manager

Product, Value

As the librarian of our organization, I get a lot of questions. With ClinicalKey, I am able to go in...

Sep 2023
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(0)
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Director

Product

ClinicalKey gets used a lot throughout our organization, primarily for its book and journal content....

Aug 2023
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(0)
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Director

Product

ClinicalKey does not have the same book content as we find in other products because a book gets...

Aug 2023
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(0)
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Director

Product

The nice thing about ClinicalKey is that the content is all full text when we search it because it...

Aug 2023
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(0)
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Director

Relationship, Product

Elsevier doesn’t do a lot of outreach, and nothing really changes a whole lot.

Aug 2023
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(0)
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Manager

Product, Value

We require our physicians to have so much CME per year, and ClinicalKey has helped them to get a lot...

Aug 2023
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Manager

Relationship, Operations, Product

A member of our team needed an article from a certain journal, and I was very pleasantly surprised...

Aug 2023
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(0)
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Manager

Relationship

Elsevier is responsive to our needs. I have a really awesome representative who is very proactive,...

Aug 2023
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(0)
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Manager

Relationship

There have been some issues with Elsevier where they had personnel that didn't quite follow through...

Aug 2023
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(0)
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Manager

Loyalty, Relationship

I got a request for an article that was directly from the publisher of the journal, but it didn’t...

Aug 2023
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CNO

Product

I like that ClinicalKey has a vast library of literature.

Aug 2023
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(0)
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Manager

Product

The content that ClinicalKey provides is amazing. The full textbooks and journal content is...

Jul 2023
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(0)
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Manager

Product

We would like Elsevier to improve the linking functionality for full texts. If I were to try and...

Jul 2023
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(0)
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VP/Other Executive

Operations, Product

ClinicalKey is typically updated sometime in July or August, which is an issue since we start...

Jul 2023
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(0)
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VP/Other Executive

Product

Sometimes we cannot print PDFs. We have not figured out the pattern. Once we sign in, we are...

Jul 2023
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(0)
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VP/Other Executive

Product

ClinicalKey is fabulous. We love the array of textbooks. Having page numbers in the ClinicalKey...

Jul 2023
||
(0)
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Director

Relationship

We have a good working relationship with Elsevier, and we consider the vendor a partner. We have...

Jun 2023
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(0)
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Director

Loyalty, Operations, Product

The only bad thing that happened recently with Elsevier was an outage with a certain module. Our...

Jun 2023
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(0)
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Manager

Value, Value

If ClinicalKey had a certain number of full-text journals and they were absolutely the best journals...

May 2023
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(0)
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Manager

Operations, Operations, Product, Product

We organized the educational session for the representative to come and give the nurses an overview...

May 2023
||
(0)
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Manager

Product, Product, Value, Value

ClinicalKey is fairly used by our physicians, but I don't like it because if we stop licensing,...

May 2023
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(0)
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Manager

Product, Product, Value, Value

The pricing for ClinicalKey is lower than another vendor's product that we have. They have so many...

May 2023
||
(0)
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Manager

Relationship, Relationship, Operations

When our nurses were given an overview of Elsevier’s training, they saw that the product linked to...

May 2023
||
(0)
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Manager

Value

ClinicalKey is fairly used by our physicians, but I don't like that if we stop licensing, everything...

May 2023
||
(0)
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Director

Product

I use ClinicalKey to look for articles, and I like the textbook option. I like the way the product...

Apr 2023
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(0)
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Director

Product

I use another clinical reference tool embedded in our EHR as my first source, and then I come to...

Apr 2023
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(0)
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Director

Operations

I don’t know whether Elsevier has offered training, but we don’t have it. I have had to make slide...

Apr 2023
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Director

Product, Value

ClinicalKey is an afterthought. Our people tend to use ClinicalKey when they are in school. Our...

Apr 2023
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Manager

Product, Value

As a collection of eBooks and journals, ClinicalKey works and gets us value. I like that it has a...

Apr 2023
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(0)
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Manager

Product

I don't know that ClinicalKey has had any recent upgrades. I don't think Elsevier has done much.

Apr 2023
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(0)
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Manager

Product

Elsevier paints ClinicalKey as a big clinical-search tool. But the search tool is not great. I...

Apr 2023
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(0)
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Manager

Value

ClinicalKey is super expensive. We add hospitals to our organization all the time and get additional...

Apr 2023
||
(0)
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Manager

Relationship

Elsevier folks reach out to me periodically, but support is the vendor’s weakness. We have trouble....

Apr 2023
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Manager

Product

I am not a big fan of ClinicalKey’s search engine. I do a lot of searching, and the product searches...

Apr 2023
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(0)
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Manager

Loyalty, Product

One thing I like about ClinicalKey is that whether I am looking at books or journals, the content...

Apr 2023
||
(0)
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Manager

Relationship

I wouldn't necessarily say that Elsevier keeps all of their promises. There are issues when it comes...

Apr 2023
||
(0)
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Manager

Value

Elsevier is good at avoiding charging for every little thing. They don't necessarily nickel-and-dime...

Apr 2023
||
(0)
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Manager

Product

ClinicalKey is complicated and can be integrated right into our catalog or database with links. I...

Apr 2023
||
(0)
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Manager

Product

The most useful thing about ClinicalKey is its enormous library of resources. The resources in that...

Apr 2023
||
(0)
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Manager

Relationship

Elsevier is slow to respond when it comes to support. We often feel like the support people we are...

Apr 2023
||
(0)
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Manager

Relationship, Product

Elsevier's technological vision is that they want to be able to provide a lot of things that we...

Apr 2023
||
(0)
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Manager

Relationship

Elsevier has done a fantastic job over the last couple of years. During the pandemic, we were able...

Apr 2023
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(0)
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Manager

Product

Our people really like ClinicalKey. I have always liked being able to type in my subject and get all...

Apr 2023
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(0)
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Manager

Operations, Product

My only complaint with ClinicalKey is I want to be able to bring up usage statistics myself, and I...

Apr 2023
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(0)
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Manager

Relationship

I don’t hear from Elsevier very often. When I hear the word "proactive," I picture somebody calling...

Apr 2023
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(0)
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Manager

Loyalty

We are considering replacing ClinicalKey because we keep hitting paywalls when we do research....

Apr 2023
||
(0)
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Manager

Product

If I have a reference request, ClinicalKey is my go-to system; I just really love it. The interface...

Apr 2023
||
(0)
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Manager

Culture, Value

We have had some difficulty with the way Elsevier is billing us. Their price structure is really...

Apr 2023
||
(0)
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Manager

Culture, Culture

Elsevier has been very flexible with us in terms of pricing. We negotiated the pricing last year,...

Apr 2023
||
(0)
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Manager

Operations, Operations

Elsevier could be more proactive about their training, especially when they update things. I wish...

Apr 2023
||
(0)
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Manager

Product, Product

What sets ClinicalKey apart from the other products in the market is the amount of content in the...

Apr 2023
||
(0)
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Manager

Culture, Culture, Value, Value

The vendor charges us a fair price for the amount of content we get in ClinicalKey. Considering that...

Apr 2023
||
(0)
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Manager

Relationship

We have had problems getting ahold of the support team with ClinicalKey. Every time we try, our...

Apr 2023
||
(0)
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Manager

Product, Value

The biggest benefit we see from ClinicalKey is its large amount of eBook content. We wish our users...

Apr 2023
||
(0)
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Manager

Product

We wish Elsevier would include the supplementary content that goes with their eBooks, such as videos...

Apr 2023
||
(0)
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Manager

Culture, Product

Elsevier continues to promote ClinicalKey as a quick-answer point-of-care reference similar to...

Apr 2023
||
(0)
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Manager

Relationship

Elsevier has great customer service. I can’t think of any problems we have ever had with them.

Apr 2023
||
(0)
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Manager

Operations

Elsevier is very good with upgrades. They always explain when something is new. Most of the time,...

Apr 2023
||
(0)
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Director

Product

We would prefer it if the search functionality in ClinicalKey presented things differently, but we...

Apr 2023
||
(0)
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Director

Relationship, Product

When there are changes to what is offered through ClinicalKey, the notifications about those changes...

Apr 2023
||
(0)
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Director

Product

ClinicalKey doesn’t meet some of our needs, but it is easy for the end user to use. It has a...

Apr 2023
||
(0)
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Director

Culture

We have different representatives from Elsevier for ScienceDirect and ClinicalKey, and there is a...

Apr 2023
||
(0)
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Analyst/Coordinator

Operations, Product

I would tell a peer we have a learning center page on our intranet with Elsevier. The imaging could...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

Elsevier's representatives have been very good and proactive. If I call them, they are there for us....

Apr 2023
||
(0)
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Analyst/Coordinator

Loyalty

I predict lower satisfaction in the future because of unknown variables. There are so many things in...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

ClinicalKey is very user friendly. The system is well noted if we have access to the article with...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

The only thing I would like to be improved is Elsevier’s tech support. We have to email the vendor,...

Apr 2023
||
(0)
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Manager

Product

ClinicalKey's content is what attracts us the most. The vendor has good content that we find useful...

Apr 2023
||
(0)
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Manager

Relationship

We don't need the vendor's support a lot, but the few times I have needed support, my emails have...

Apr 2023
||
(0)
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Manager

Product

Elsevier has tweaked the user interface for the better over the past year and a half. ClinicalKey...

Mar 2023
||
(0)
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Manager

Relationship

I have been satisfied with Elsevier’s customer support. When I have had to get a question answered,...

Mar 2023
||
(0)
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Manager

Product

A lot of people don't know about ClinicalKey, so there is a difference in visibility and usage....

Mar 2023
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Director

Product

ClinicalKey's search function needs to be drastically improved. I have trouble finding things in the...

Mar 2023
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Director

Relationship

I would like to see better responsiveness from Elsevier to their customers. When I have made...

Mar 2023
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Director

Culture, Value

I had a bad time negotiating with Elsevier. We got their whole product, but they removed content,...

Mar 2023
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Director

Operations, Product

One positive thing about ClinicalKey is that it has unparalleled full-text content. Once users learn...

Mar 2023
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Director

Product

Elsevier's first interface was an atrocious nightmare, but it isn't anymore. The vendor made it...

Mar 2023
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Manager

Value

ClinicalKey is actually more expensive than other products in the same space, but there are more...

Mar 2023
||
(0)
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Manager

Operations

Once the end users make an effort to learn to use the product, then the product is great for them....

Mar 2023
||
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Manager

Relationship, Product

We had an issue because we were not receiving usage statistics, but the vendor corrected things. The...

Mar 2023
||
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Manager

Operations

There are two pieces to the training; one is for the library staff, and one is for the end users....

Mar 2023
||
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Manager

Product

I find the search functionality a little clunky. I don't like some of the recent changes. I use...

Mar 2023
||
(0)
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Manager

Relationship

I am having a problem with Elsevier's support.

Mar 2023
||
(0)
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Manager

Product

ClinicalKey has overviews of various topics. The product does not have as many of those as other...

Mar 2023
||
(0)
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Manager

Product

It can be harder to find the topics that we are looking for in ClinicalKey than in another product,...

Mar 2023
||
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Manager

Relationship, Operations, Product

I don't know that the vendor goes out on much of a limb to publish about topics where there isn't...

Mar 2023
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