ClinicalKey
Filtered view: All
Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Sales and Contracting
We had a really unhappy contract negotiation with Elsevier, and it turned into a very unpleasant...
Login or Create an Account to see details.
Functionality and Upgrades
ClinicalKey Solutions is a pretty straightforward product. Most of our end users can figure it out,...
Login or Create an Account to see details.
Service and Support
I emailed Elsevier's support people about an issue, and it took several months for them to respond.
Login or Create an Account to see details.
Functionality and Upgrades
ClinicalKey Solutions is a bit disappointing because Elsevier is taking print options away from some...
Login or Create an Account to see details.
Functionality and Upgrades
The solution works the way that it is supposed to. It isn't a great search engine overall, but its...
Login or Create an Account to see details.
Functionality and Upgrades
The formatting in the product is good and easy to read.
Login or Create an Account to see details.
Service and Support
I don’t even know who our executive person would be at Elsevier. I don’t know that there is a...
Login or Create an Account to see details.
Technology
The system keeps us up-to-date on the most accurate education that we should be providing to our patients....
Login or Create an Account to see details.
Relationship
We have had a really good working relationship with the vendor. Elsevier stays up-to-date on what is...
Login or Create an Account to see details.
Functionality and Upgrades
ClinicalKey Solutions is excellent for a hospital library. It is a great way to package up Elsevier...
Login or Create an Account to see details.
Functionality and Upgrades
ClinicalKey Solutions is great for our residency program. There are so many resources for our...
Login or Create an Account to see details.
Relationship
We had an issue because we never heard from one Elsevier representative, but now I have an amazing...
Login or Create an Account to see details.
Interfacing and Integration
I wish ClinicalKey Solutions would integrate with one of our other products.
Login or Create an Account to see details.
Functionality and Upgrades
The option to create remote assets is very clunky and does not work well. Most of our users have...
Login or Create an Account to see details.
Functionality and Upgrades
We were told that once we got ClinicalKey Solutions, our organization would always have digital...
Login or Create an Account to see details.
Implementation and Training
We have not done any subsequent training with Elsevier. We could do more training, but we don't need...
Login or Create an Account to see details.
Functionality and Upgrades
ClinicalKey Solutions works very well. Our physicians are able to get the information they need from...
Login or Create an Account to see details.
Functionality and Upgrades
Whenever we search for an article in PubMed, there is a hyperlink to the article that our...
Login or Create an Account to see details.
Service and Support
The support people at Elsevier have always been able to assist me or answer my questions. They have...
Login or Create an Account to see details.
Functionality and Upgrades
ClinicalKey Solutions is a great search engine. The software is user friendly and intuitive. We are...
Login or Create an Account to see details.
Functionality and Upgrades
We use ClinicalKey Solutions for journal content. We have electronic book journals and guideline...
Login or Create an Account to see details.
Service and Support
The vendor has great products with very responsive representatives. They are very communicative and...
Login or Create an Account to see details.
Functionality and Upgrades
We need more robust searching functionality as well as linking functionality at the journal level.
Login or Create an Account to see details.
Technology
ClinicalKey Solutions’ content is linked in PubMed, so it is easy to get to content on ClinicalKey...
Login or Create an Account to see details.
Functionality and Upgrades
I don't really like the search function very much. The product is not PubMed, so it isn't very...
Login or Create an Account to see details.
Technology
Nobody here uses ClinicalKey Solutions as a point-of-care tool. Elsevier tries to market the product...
Login or Create an Account to see details.
Service and Support
Elsevier could be better at being transparent about what they are going to do with the titles in the...
Login or Create an Account to see details.
Functionality and Upgrades
I wish that we could have some more flexibility with the choices we get within the product. We get...
Login or Create an Account to see details.
Functionality and Upgrades
I like ClinicalKey Solutions well enough. It is a big package. It has some things in it that we...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Elsevier doesn't avoid charging for every little thing. They used to have some nursing content, and...
Login or Create an Account to see details.
Service and Support
The Elsevier support is excellent. I have a person that I can reach out to. They are usually able to...
Login or Create an Account to see details.
Relationship
I am a lot closer with the Elsevier person we work with compared to other vendors I use. Elsevier...
Login or Create an Account to see details.
Functionality and Upgrades
The product is user friendly and web based. I credit Elsevier for the product's reliability.
Login or Create an Account to see details.
Functionality and Upgrades
The search feature could use some help. Filtering down information is sometimes hard because users...
Login or Create an Account to see details.
Lessons Learned
Elsevier should stop trying to make their product be like UpToDate because Elsevier's product is...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
ClinicalKey Solutions is reasonably priced for what I get.
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Elsevier regularly removes things from their list of resources. The vendor takes things out if they...
Login or Create an Account to see details.
Functionality and Upgrades
I like the system's repository of information. Also, the number of journals and books the system has...
Login or Create an Account to see details.
Functionality and Upgrades
ClinicalKey Solutions' search engine is bad. It doesn't return appropriate responses often, and its...
Login or Create an Account to see details.
Service and Support
The closest representatives are miles away, so Elsevier is just never around. I have to reach out to...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
I have problems with ClinicalKey Solutions. I don't like the price; it is too damn expensive. From...
Login or Create an Account to see details.
Implementation and Training
The training from Elsevier is not bad, but clients have to reach out to the vendor. Sometimes I will...
Login or Create an Account to see details.
Relationship
Elsevier is not knocking my doors down to be proactive, but they are responsive and...
Login or Create an Account to see details.
Functionality and Upgrades
ClinicalKey Solutions is a good platform and is useful in the right environment, such as in a...
Login or Create an Account to see details.
Functionality and Upgrades
Most of my work is fetching articles, and ClinicalKey Solutions is not good for that type of work....
Login or Create an Account to see details.
Sales and Contracting
When we purchased ClinicalKey Solutions, Elsevier was really good with the negotiating process...
Login or Create an Account to see details.
Functionality and Upgrades
The system is pretty clean and simple, but it is heavy in terms of content. I like that our...
Login or Create an Account to see details.
Relationship
We had a hard time locating our Elsevier contact person because the company is European, but once I...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
ClinicalKey Solutions is one of the best resources out there. Elsevier is the largest medical...
Login or Create an Account to see details.
Functionality and Upgrades
ClinicalKey Solutions' strength is that it has a lot of content, especially with the primary...
Login or Create an Account to see details.
Functionality and Upgrades
The vendor's weakness is that they are behind their competitors in terms of doing anything that...
Login or Create an Account to see details.
Functionality and Upgrades
ClinicalKey Solutions is a great platform. It is really easy to use. Elsevier has very highly...
Login or Create an Account to see details.
Service and Support
My dissatisfaction with Elsevier is because of their absolutely horrible support. There have been...
Login or Create an Account to see details.
Sales and Contracting
We don't like Elsevier’s approach to negotiating. They have been systematically stripping us of...
Login or Create an Account to see details.
Technology
The product has gotten really good. I explored the vendor's content when I got full access to it....
Login or Create an Account to see details.
Technology
The vendor knows that there aren't a lot of people who are using the product. We have told all of...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Elsevier has the publication and library depth necessary to serve an institution like ours. Their...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
I am very happy with the product. I think it is great, and I don't have any issues with it....
Login or Create an Account to see details.
Relationship
The vendor supports us well. They ask whether we need somebody to come out or whether we need any...
Login or Create an Account to see details.
Functionality and Upgrades
I really like the product, and I am trying to get it implemented at other sites. I have told peers...
Login or Create an Account to see details.
Other Observations & Comments
We do have to go to other places to get some publications that aren't in ClinicalKey Solutions.
Login or Create an Account to see details.
Interfacing and Integration
ClinicalKey Solutions is a great product. I don't have any problem with the technology or with its...
Login or Create an Account to see details.
Service and Support
The vendor's customer service has been decent. Even when we had a transition with our customer...
Login or Create an Account to see details.
Relationship
We have a very collaborative, open relationship with the evidence-based content team. We are asking...
Login or Create an Account to see details.
Interfacing and Integration
With the solution, we have to make sure some links and URLs are integrated with our EMR. We are very...
Login or Create an Account to see details.
Functionality and Upgrades
I have never had any issues with implementations, but I have had issues with the upgrades. The...
Login or Create an Account to see details.
Functionality and Upgrades
Searching for diagnoses, problems, and specific care plans is very easy with the product. Elsevier...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
When we were deciding on a product, we had a few vendors come in. We had each one share their...
Login or Create an Account to see details.
Relationship
Sometimes we are not always notified in a timely manner that changes are going to be made or that...
Login or Create an Account to see details.
Service and Support
When we have issues, the support people's response time is usually very good. We get a response the...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
ClinicalKey Solutions has journal content. That is the primary reason we purchased it.
Login or Create an Account to see details.
Functionality and Upgrades
ClinicalKey Solutions is an evidence-based research and reference tool that allows clinicians to...
Login or Create an Account to see details.
Functionality and Upgrades
ClinicalKey Solutions is very compatible with multiple EMRs. Some people seem to believe that they...
Login or Create an Account to see details.
Implementation and Training
Training from Elsevier has not been something that we have taken full advantage of. Elsevier has...
Login or Create an Account to see details.
Service and Support
Elsevier is very proactive and eager to get us going and break down any obstacles that may pop up...
Login or Create an Account to see details.
Interfacing and Integration
I really am very happy with Elsevier. ClinicalKey Solutions integrates with our EMR, and getting...
Login or Create an Account to see details.
Functionality and Upgrades
I like to use the product for clinical answers. Before COVID-19, we used it a lot for patient...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
ClinicalKey Solutions is very reputable and provides credible answers for our nurses. We can trust...
Login or Create an Account to see details.
Functionality and Upgrades
Integration is possible with many products within the EMR environment. The integration is very...
Login or Create an Account to see details.
Functionality and Upgrades
ClinicalKey Solutions gets very timely updates. I love it because of the variety of materials that...
Login or Create an Account to see details.
Functionality and Upgrades
ClinicalKey Solutions is simple and easy to use. It is expensive, but we would buy it again because...
Login or Create an Account to see details.
Service and Support
Elsevier isn't very proactive, and we don't get much support. We don't hear from Elsevier.
Login or Create an Account to see details.
Relationship
We will be going through contract negotiations soon, so my satisfaction may go down due to the...
Login or Create an Account to see details.
Service and Support
Elsevier isn't good about keeping us up-to-date on the changes that they have made. When they add...
Login or Create an Account to see details.
Service and Support
If the product goes down, we usually hear about it pretty quickly.
Login or Create an Account to see details.
Sales and Contracting
We really wish that Elsevier could offer customized packages instead of a simple all-or-nothing option....
Login or Create an Account to see details.
Functionality and Upgrades
ClinicalKey Solutions delivers content that our users need. It is one of our top two products in...
Login or Create an Account to see details.
Implementation and Training
Elsevier doesn't offer training, and that makes implementations difficult. Elsevier didn't tell us...
Login or Create an Account to see details.
Interfacing and Integration
ClinicalKey Solutions doesn't integrate well with other systems. It also doesn't feel as expansive...
Login or Create an Account to see details.
Functionality and Upgrades
For us, ClinicalKey Solutions is not used in the way that Elsevier would love for us to use, which...
Login or Create an Account to see details.
Service and Support
Elsevier is supportive and works closely with us to integrate the product and resolve any issues. We...
Login or Create an Account to see details.
Functionality and Upgrades
The product's strengths are the availability of extensive, full textbooks and journals and the...
Login or Create an Account to see details.
Functionality and Upgrades
The First Consult application within the database is not as strong as competing products. The care...
Login or Create an Account to see details.
Functionality and Upgrades
We mostly use ClinicalKey Solutions for its journals. We don't really use a lot of its other tools...
Login or Create an Account to see details.
Functionality and Upgrades
The solution's book collection is great, and it has a good selection of journals. We would have to...
Login or Create an Account to see details.
Functionality and Upgrades
We have had a lot of problems with the product. We bought it primarily for the electronic books, not...
Login or Create an Account to see details.
Functionality and Upgrades
We really like the electronic books that are available. The titles available are of high quality,...
Login or Create an Account to see details.
Implementation and Training
Initially, the vendor definitely offered a lot of training and assistance to help us understand how...
Login or Create an Account to see details.
Other Observations & Comments
The vendor is just starting to do integration with our EMR. So there hasn’t been a lot of...
Login or Create an Account to see details.
Functionality and Upgrades
The solution has a lot of electronic books, and in terms of integrating the books into the library's...
Login or Create an Account to see details.
Other Observations & Comments
I don't know that the vendor has done anything excitingly new in the last several years in terms of...
Login or Create an Account to see details.
Functionality and Upgrades
One weakness of the product is that the librarians sometimes have to dig a little to get what they...
Login or Create an Account to see details.
Functionality and Upgrades
One strength of the product is the vast amount of content. There is just a lot of content. Another...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
I use ClinicalKey Solutions all the time, and I am very happy with it. It saves me a lot of time....
Login or Create an Account to see details.
Functionality and Upgrades
The breadth of content that is available within the product is impressive. It covers the entire...
Login or Create an Account to see details.
Functionality and Upgrades
There is a lot of information thrown at us, and it is hard to sift through it unless we know how to...
Login or Create an Account to see details.
Relationship
We have a good relationship with Elsevier. The vendor is proactive. I get things from them, though I...
Login or Create an Account to see details.
Functionality and Upgrades
The system is pretty easy to use. I don't think the system gets used enough, but it is easy.
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Elsevier’s reputation speaks for itself. The product is good quality and a huge part of my library....
Login or Create an Account to see details.
Functionality and Upgrades
The solution has many facets to it. I use it just for journals and books, but Elsevier has a...
Login or Create an Account to see details.
Service and Support
The support from Elsevier is excellent because when we have a problem, like we can’t access...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The vendor’s contracts have come through in a timely way. I needed information before a certain time...
Login or Create an Account to see details.
Functionality and Upgrades
I don't like the new format of the solution because I can't put in the title of an article and come...
Login or Create an Account to see details.
Relationship
Elsevier is excellent. We work hand in hand together. They bend over backward to be good customer representatives....
Login or Create an Account to see details.
Relationship
I could not speak more highly of Elsevier. Their product is well organized and user friendly. It is...
Login or Create an Account to see details.
Service and Support
We have had good support when we have had trouble. People from the vendor have done training for us...
Login or Create an Account to see details.
Functionality and Upgrades
It is obvious when the content gets updated, and the updates are relatively seamless. When...
Login or Create an Account to see details.
Implementation and Training
The trouble that we tend to have is that training tends to be geared toward an hour-long webinar or...
Login or Create an Account to see details.
Lessons Learned
The product is fairly easy to use when someone is in our network, but it is harder to use remotely...
Login or Create an Account to see details.
Other Observations & Comments
We don't really take advantage of Elsevier's training, but we know that it is available.
Login or Create an Account to see details.
ROI / Cost (care and feeding)
ClinicalKey Solutions is a really good resource. It has a huge number of books and journals that our...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
ClinicalKey Solutions is expensive. I know that it would also be expensive if I were to price out...
Login or Create an Account to see details.
Relationship
Elsevier has made a lot of enhancements to the system lately, and we aren't thrilled about some of...
Login or Create an Account to see details.
Functionality and Upgrades
We are very happy with ClinicalKey Solutions. Its quality is very good. If the vendor keeps all of...
Login or Create an Account to see details.
Implementation and Training
Elsevier has come to train us a few times. They set things up and talked with our doctors.
Login or Create an Account to see details.
Functionality and Upgrades
Our doctors use the product, and some of their staff members access sources in the product and work...
Login or Create an Account to see details.
Functionality and Upgrades
I can find some things in the product, but not others. That is kind of frustrating. The vendor tells...
Login or Create an Account to see details.
Relationship
There is a specific area where the vendor promotes that they cover everything, but that is not true....
Login or Create an Account to see details.
Service and Support
The vendor does a good job of responding to our requests. When we message them, they get back to us....
Login or Create an Account to see details.
Relationship
The vendor's support has gone down. In the past, we had a good relationship with our contact person...
Login or Create an Account to see details.
Relationship
The vendor always says that they can make the product better, and they want suggestions. There are...
Login or Create an Account to see details.
Functionality and Upgrades
If somebody wants to download a chapter in a book, they have to create a login in order to do that....
Login or Create an Account to see details.
Functionality and Upgrades
ClinicalKey Solutions offers one search feature across an entire platform. That is a strength....
Login or Create an Account to see details.
Functionality and Upgrades
The welcome screen just changed in ClinicalKey Solutions, and nobody knows where to find anything....
Login or Create an Account to see details.
Functionality and Upgrades
ClinicalKey Solutions is a little bit hard to use because it isn't integrated with our EMR in our...
Login or Create an Account to see details.
Functionality and Upgrades
ClinicalKey Solutions is not an evidence-based point-of-care tool, and it never will be. The vendor...
Login or Create an Account to see details.
Other Observations & Comments
ClinicalKey Solutions is primarily a book and journal resource. It has a few little added-value...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Because of the price, I don’t know what we are going to do when our contract ends. ClinicalKey...
Login or Create an Account to see details.
Functionality and Upgrades
ClinicalKey Solutions is not very easy to use, but ClinicalKey Solutions does have a new interface...
Login or Create an Account to see details.
Service and Support
The support for ClinicalKey Solutions depends on who we get because the support people have varying...
Login or Create an Account to see details.
Relationship
My representative for ClinicalKey Solutions reaches out on a regular basis. I think the quality of...
Login or Create an Account to see details.
Functionality and Upgrades
A few years ago, Elsevier claimed that they were working on a new point-of-care tool, but that work...
Login or Create an Account to see details.
Service and Support
I can talk to one of the vendor's managers, but even then, I am still three levels from the top. I...
Login or Create an Account to see details.
Technology
A lot of things in the solution don't get updated on a regular basis. The vendor's mobile apps work...
Login or Create an Account to see details.
Other Observations & Comments
We have seen exactly what we expected to see from the vendor, especially when it comes to books and...
Login or Create an Account to see details.
Lessons Learned
There are other vendors who are very strong in the clinical reference market. We are looking at...
Login or Create an Account to see details.
Relationship
Elsevier isn't meeting their contractual obligations for journals. We frequently have to remind...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Elsevier has avoided nickel-and-diming us so far. They threatened to nickel-and-dime us, but we told...
Login or Create an Account to see details.
Functionality and Upgrades
ClinicalKey Solutions looks like a discovery service and has a lot of different parts. ClinicalKey...
Login or Create an Account to see details.
Interfacing and Integration
Elsevier does a great job of updating ClinicalKey Solutions, but our EMR is the only system...
Login or Create an Account to see details.
Functionality and Upgrades
The vendor is fantastic. I like them. If people know how to dig into the system, they can find...
Login or Create an Account to see details.
Functionality and Upgrades
I rate the ease of use a little low not because the software is difficult to use but because it has...
Login or Create an Account to see details.
Functionality and Upgrades
Originally, we had spotty utilization; the system wasn't used across the board. As nurses have...
Login or Create an Account to see details.
Functionality and Upgrades
The system seems to be very much evidence based, and it is easy to understand; it isn't written at...
Login or Create an Account to see details.
Service and Support
I don't know what I would do without Elsevier's direct phone number because sometimes issues pop up,...
Login or Create an Account to see details.
Functionality and Upgrades
System updates are seamless and fluid.
Login or Create an Account to see details.
Functionality and Upgrades
In terms of ease of use, people always forget how to log into Elsevier's system.
Login or Create an Account to see details.
Functionality and Upgrades
If we take on a project with the system content, then we have a measurable improvement in nursing...
Login or Create an Account to see details.
Other Observations & Comments
We spoke with Elsevier about some changes we wanted to see, and they took down that information....
Login or Create an Account to see details.
Other Observations & Comments
With Elsevier, both the product and the company are great, but I have struggled a little as an...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Elsevier increases the price a lot when we renew our contract every year. I have had issues with...
Login or Create an Account to see details.
Functionality and Upgrades
Our staff can access ClinicalKey for Nursing all the time and use it to reference a skill with no...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
ClinicalKey for Nursing is necessary for a hospital like ours to close the gap on healthcare...
Login or Create an Account to see details.
Future Outlook
We will be leaving the solution for the pharmacological side of our favorite reference database....
Login or Create an Account to see details.
Functionality and Upgrades
The solution's ease of use has gotten better. It has point-of-care functionality, but people don't...
Login or Create an Account to see details.
Functionality and Upgrades
There isn't much information in the solution about alternative and complementary drugs that people...
Login or Create an Account to see details.
Relationship
ClinicalKey has been extremely valuable. We are in the process of putting in the new technology...
Login or Create an Account to see details.
Implementation and Training
The major issue in the last year is that we haven't been able to do as much on-site training with...
Login or Create an Account to see details.
Featured Report
Preferences