ClinicalKey Commentary
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Subject Expert
Jeffrey Allan
Senior Client Success Manager
Commentary Summary
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User Commentary
Relationship, Operations
Elsevier just switched their reporting. They used to send out reports on usage and stuff, and now...
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Culture, Relationship
Elsevier feels like they are trying to push us into doing their cookie-cutter process. They need to...
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Product
In general, ClinicalKey is good. It is a solid resource. There is a lot of stuff that is set up...
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Product
What I like most about ClinicalKey is the depth and the breadth of the resources available to us....
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Relationship
If we have any troubleshooting that needs to be done, our journals are connected with another...
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Product
We use ClinicalKey constantly for information. It contains a bundle of journals and books that...
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Value
ClinicalKey is a really good value for its money because of everything offered. If I were to buy the...
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Product
I see ClinicalKey as a collection of ebooks and e-journals. It has a nice selection and a variety of...
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Relationship
Anytime I have a problem, and that is not often, Elsevier is very responsive, so the service is very...
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Value
Based on our usage statistics, my impression is that our ClinicalKey utilization is fairly low....
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Product
Elsevier positions ClinicalKey as a clinical decision-making tool similar to UpToDate Pro, but I...
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Culture, Value
Elsevier has a reputation for not being transparent with charges, but in my direct experience with...
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Operations
I have never had training on ClinicalKey. Our representative has offered them to me multiple times,...
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Relationship
We have had issues with response and resolution time from Elsevier’s support. The system requires...
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Value
ClinicalKey includes point-of-care content along with a large collection of books, journals,...
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Product, Value
ClinicalKey could benefit from a major overhaul. While adding ClinicalKey Student was helpful and...
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Operations
For training, Elsevier usually refers us to their online resources. While the product is fairly...
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Relationship
Elsevier is an isolated group and doesn’t like to engage. It isn't that we have a bad relationship...
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Loyalty
ClinicalKey’s search engine is awful. It has such a strong repository of information that it is hard...
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Operations
ClinicalKey training falls to me. There are likely some vendor resources, but I haven’t used them...
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Product
When there was a big outage with ClinicalKey, we thought it was related to something else, so I sent...
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Operations, Product
Elsevier did an upgrade, and it was very nice. We are happy with the upgrade, but then after an...
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Product
Our people love using ClinicalKey, and it is easy to navigate. They can find the information right...
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Product
ClinicalKey is stable.
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Product, Value
ClinicalKey’s biggest strength is its background information content with eBooks and eJournals. It...
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Product
Elsevier kind of muddies its marketing for ClinicalKey. It is marketed as a clinical decision...
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Relationship, Operations
Elsevier could be more proactive. I don't get any communications from them. Instead of me trying to...
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Product
ClinicalKey provides a hospital library for a public organization. Having full textbooks and...
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Relationship
Elsevier keeps in contact, and they answer questions when I need them. They have great ways for us...
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Culture, Product, Value
For ClinicalKey purposes, we are unable to get all the Elsevier books and journals. I can't buy all...
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Product
Elsevier is trying to play outside of their lane a little. Their AI tool is not useful at all; it...
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Value
Elsevier overcharges me, and if I want to add something ClinicalKey, they charge us for that. It...
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Product
ClinicalKey gives us the data we need. The vendor has been adding more interoperability with...
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Relationship
Elsevier was supposed to have something added for us in ClinicalKey months ago, but they just keep...
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Loyalty
I have heard good things about ClinicalKey AI, and I hope my organization will expand that...
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Relationship
I don't know that we have integrated other solutions with ClinicalKey as effectively as we could,...
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Product, Value
Elsevier has made it a lot easier for our providers to use ClinicalKey. When we are looking for a...
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Relationship, Product
When we search ClinicalKey, it isn't intuitive. The smiley faces have to go. They get in the way....
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Value
I bought ClinicalKey many years ago because Elsevier's bundle of journals was going to be less...
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Relationship
Elsevier has the best customer service. If we have to troubleshoot and if anything is going wrong...
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Value
ClinicalKey is overpriced, and Elsevier now has AI products that should add value. They shouldn’t be...
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Product
One strength of ClinicalKey is the book content. It has about 1,000 textbooks, and that is really...
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Relationship, Product
ClinicalKey is relatively easy, but Elsevier does force users to create an account to be able to...
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Loyalty
I would like Elsevier to add back in some of the things that they have taken out. They took out...
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Relationship
I don't think that Elsevier keeps their promises. Mostly, that is due to how the customer service...
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Operations, Value
Elsevier could do more training on what my patrons are actually doing. ClinicalKey has certain...
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Relationship, Operations
With Elsevier, the people at the upper levels don't actually try to reach out to me but only to my...
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Culture, Product
ClinicalKey's interface is pretty intuitive for end users. I don't think anybody has problems...
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Product, Value
I would like to see better interaction between ClinicalKey and ScienceDirect. There has started to...
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Culture, Product
Elsevier is not particularly flexible about trying to integrate ClinicalKey into the platform we...
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Product
ClinicalKey's biggest strength is the depth of content. We get ClinicalKey for the journals, and the...
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Culture, Product
I would recommend ClinicalKey with some reservations. ClinicalKey has downsides, but it gets the job...
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Relationship, Operations
Elsevier’s support team is very responsive. Elsevier’s support is definitely more proactive than the...
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Value
A lot of people, including me, are frustrated with Elsevier. They came out with a new product called...
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Loyalty, Value
The issue is not that we don't like the ClinicalKey AI feature in the ClinicalKey solution. The...
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Relationship, Product
Elsevier is delivering AI, so that is new technology. Elsevier got in touch with our EMR people...
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