ClinicalKey Commentary

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A strength of the solution is the breadth and amount of electronic journal content that Elsevier...

Sometimes our users want more functionality, like a generic account that doesn't require them to...

I find Elsevier very responsive if I have a question or run into a technical issue. I really enjoy...

The search functionality within the platform could be a little bit more sophisticated, but that's...

Elsevier’s new AI tool is great. AI is decent in medicine right now. It's not perfect, but it...

It is hard to get the ClinicalKey app to work correctly. A lot of our users want to use the mobile...

I'm not satisfied with Elsevier’s support. Usually, I don’t get my answer the first time around with...

ClinicalKey doesn’t always meet our needs because it only has Elsevier content. ClinicalKey is not...

Right now, ClinicalKey has an AI reading assistant that is free, but we are not sure whether it is...

Elsevier usually gets back to us within 48 hours if we tell them there's a problem. The partnership...

I like that ClinicalKey is easy to use, and I like that the information is up-to-date. If I were...

Elsevier’s support seems onerous.

ClinicalKey could work better. About a quarter of the time, when I try to click on a link to one of...

I don't know whether I would buy ClinicalKey again. There's been a lot of frustration for me...

The only training materials I've ever gotten ahold of are old. They're formatted in a very textbook,...

I would tell Elsevier to continue to work on keywords. I do think there are times when clinical...

Elsevier has worked on their support over the last few years.

I use ClinicalKey quite heavily, and I'm going to see how the stats look when I download them soon....

When I recommend that someone look at something in the ClinicalKey product, I don't have to worry...

Elsevier needs to base their customer service in the US and make sure people can track who answers...

For continuity, if we have a ticket number, we need a way to easily contact the last person we spoke...

ClinicalKey meets the needs for which we purchased it. Because it's an Elsevier product, it has...

Elsevier is not transparent with charges. I have suspicions about how they get to their pricing. I...

We would like an easier way to look up a single identified article in ClinicalKey. In other words,...

We have a new Elsevier representative for ClinicalKey. I would like to have the same representative...

I like the amount of content in ClinicalKey, especially the e-book content. That is really the key...

Depending on our budget for the next few years, ClinicalKey might be something that we can no longer...

Elsevier just switched their reporting. They used to send out reports on usage and stuff, and now...

Elsevier feels like they are trying to push us into doing their cookie-cutter process. They need to...

In general, ClinicalKey is good. It is a solid resource. There is a lot of stuff that is set up...

What I like most about ClinicalKey is the depth and the breadth of the resources available to us....

If we have any troubleshooting that needs to be done, our journals are connected with another...

We use ClinicalKey constantly for information. It contains a bundle of journals and books that...

ClinicalKey is a really good value for its money because of everything offered. If I were to buy the...

I see ClinicalKey as a collection of ebooks and e-journals. It has a nice selection and a variety of...

Anytime I have a problem, and that is not often, Elsevier is very responsive, so the service is very...

Based on our usage statistics, my impression is that our ClinicalKey utilization is fairly low....

Elsevier positions ClinicalKey as a clinical decision-making tool similar to UpToDate Pro, but I...

Elsevier has a reputation for not being transparent with charges, but in my direct experience with...

I have never had training on ClinicalKey. Our representative has offered them to me multiple times,...

We have had issues with response and resolution time from Elsevier’s support. The system requires...

ClinicalKey includes point-of-care content along with a large collection of books, journals,...

ClinicalKey could benefit from a major overhaul. While adding ClinicalKey Student was helpful and...

For training, Elsevier usually refers us to their online resources. While the product is fairly...

Elsevier is an isolated group and doesn’t like to engage. It isn't that we have a bad relationship...

ClinicalKey’s search engine is awful. It has such a strong repository of information that it is hard...

ClinicalKey training falls to me. There are likely some vendor resources, but I haven’t used them...

When there was a big outage with ClinicalKey, we thought it was related to something else, so I sent...

Elsevier did an upgrade, and it was very nice. We are happy with the upgrade, but then after an...

Our people love using ClinicalKey, and it is easy to navigate. They can find the information right...

ClinicalKey is stable.

ClinicalKey’s biggest strength is its background information content with eBooks and eJournals. It...

Elsevier kind of muddies its marketing for ClinicalKey. It is marketed as a clinical decision...

Elsevier could be more proactive. I don't get any communications from them. Instead of me trying to...

ClinicalKey provides a hospital library for a public organization. Having full textbooks and...

Elsevier keeps in contact, and they answer questions when I need them. They have great ways for us...

For ClinicalKey purposes, we are unable to get all the Elsevier books and journals. I can't buy all...

Elsevier is trying to play outside of their lane a little. Their AI tool is not useful at all; it...

Elsevier overcharges me, and if I want to add something ClinicalKey, they charge us for that. It...

ClinicalKey gives us the data we need. The vendor has been adding more interoperability with...

Elsevier was supposed to have something added for us in ClinicalKey months ago, but they just keep...