ClinicalKey Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
I like the textbook content of ClinicalKey. It is easy to use. We can download PDF chapters of many...
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Product, Value
I would always like more content. Elsevier has been splitting the content off into different subject...
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Product
I think Elsevier says that they have integration capabilities, but we don't see the use for...
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Culture, Relationship
I have had trouble with our sales representatives and our main contacts moving on and not informing...
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Culture, Relationship
Elsevier keeps us informed when it comes to the books and journals that they are removing and...
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Value
Elsevier is now including open-access journals in the system. I have a hard time believing that...
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Relationship, Value
Elsevier always likes to push things. They first pushed ClinicalKey for students, but we can't...
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Operations, Product
I like the fact that users can go in to the system and search for books or journals. They can also...
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Culture
Elsevier continues to offer their journal PDFs without signing in and things like that. When we...
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Loyalty, Product
I am not really excited about ClinicalKey's search results. I just go in to the system, access the...
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Product
Since Elsevier publishes so much high-quality medical information, ClinicalKey is something that we...
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Culture, Product, Value
ClinicalKey is very hard to update so that it is integrated with our other products. ClinicalKey is...
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Culture, Relationship
Elsevier could improve by having a consistent sales representative. Our contact there moves around a...
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Relationship
With another vendor, we met with people who were clearly executive-level people who were empowered...
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Product, Value
I like ClinicalKey’s access to things and the depth of the content. I like the way it is relatively...
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Relationship, Operations, Product
Elsevier should focus on the content in ClinicalKey. Some of what they do is try to imitate a...
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Relationship
We are having a bad time with Elsevier’s support. They are mostly reactive, and it is difficult to...
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Loyalty, Value
With Elsevier, everything is an extra cost if we add a certain module. ClinicalKey is going to be...
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Operations, Value
I have been charged already for ClinicalKey for Nursing, but it hasn't been implemented yet. We are...
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Product
ClinicalKey does not have some features that multiple customers have asked for, and Elsevier still...
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Loyalty, Product
What I like about ClinicalKey is that we have the Elsevier book and journal content available for...
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Operations, Product
Elsevier won't let us download chapters in books without signing in. Downloading a chapter or even a...
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Product
ClinicalKey’s ease of use depends on what we are looking for. If we are looking for something...
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Relationship, Operations
Elsevier’s representatives are excellent, and they are beating down our door to educate us, so they...
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Product
ClinicalKey is very easy to use and is self-explanatory. Someone can easily do a literature search...
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Loyalty, Value
ClinicalKey is very cost effective, and it provides a lot of journals and electronic books. Our...
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Product
ClinicalKey has a good collection of journals and books. It has gold-standard drug monographs within...
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Product
The vendor makes a lot of claims about how the system has such a great search engine. That is how...
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Culture, Operations
When Elsevier does upgrades, those upgrades aren't impressive. ClinicalKey doesn't offer as many...
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Operations
Elsevier's training has been pretty good. The vendor is proactive, and they keep in touch with us....
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Product
ClinicalKey has value-added stuff for nurses, and that is very nice. It has products like evidence...
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Value
ClinicalKey is a closed formulary with Elsevier content. The cost is already almost out of reach for...
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Relationship
The Elsevier tech support has gone downhill lately. I don't know why, but every time I call, I see...
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Loyalty, Value
ClinicalKey is broken up into various parts. Someone who is using it may not know where the boxes...
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Product
People assume that they can search in ClinicalKey like they can search PubMed, but they aren't the...
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Product
I’m not fully satisfied with the overall product quality because of the access to journals in...
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Relationship
Usually, the people we work with from the vendor can solve things themselves, but occasionally,...
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Operations
If I were talking to a peer who asked me about my experience with the product, I would tell them...
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Relationship
We rarely ever have any tech issues when using ClinicalKey. If we do have something, Elsevier’s tech...
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Product
An advanced search feature would improve ClinicalKey. There is a ton of information on the system,...
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Value
ClinicalKey is very worthwhile. The problem is that it is very expensive. We are spending a lot of...
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Culture, Operations
I would like some promotional materials from Elsevier because they don't get a chance to come out...
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Product
Things have been really nice with ClinicalKey. Once people actually see ClinicalKey, they are quite...
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Product
Elsevier’s search engine does not exist. What we get back isn't good enough. With another database,...
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Product
ClinicalKey just links out to another database. That database links out further if we click on it,...
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Relationship
I haven't had much contact with my representatives from Elsevier. I recently contacted my person...
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Product
We still have some issues we are working out on the back end for the product. And we have had some...
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Relationship
Sometimes getting the vendor's people to respond is like pulling teeth. I feel like we have pretty...
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Product
The vendor is always updating to new content and new editions, so we never have to worry about them...
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Culture, Product, Value
There is a particular textbook, and if we wanted to get it, that would be a package added on top of...
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Operations, Product
One opportunity for improvement for ClinicalKey would be the search mechanism. While there is some...
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Relationship, Operations
I would like to hear from Elsevier more. I want to know when things are cycling off the platform....
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Relationship
We have talked to both the vendor's general support people and our representative about mechanisms...
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Value
The vendor is pretty good about not having things down, so the product usually meets our goal. Even...
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Relationship
Our account manager is no longer working at Elsevier, and we had an ongoing issue that they were not...
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Value
Elsevier’s reputation is very much that they will charge for every little thing.
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Product
There are a lot of resources in the product that I haven't had experience with, but from what I have...
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Relationship
Our old representative was very responsive and helpful, and it seems that now that we have a new...
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Product, Value
I would recommend the product, but I wouldn't be thrilled.
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Value
Elsevier does not nickel-and-dime me; the product is just expensive. Budgets are tight in...
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Relationship
ClinicalKey is very easy to use, and I like all the content. The number of eBooks and journals...
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Product
I struggle to get usage statistics out of ClinicalKey. I do that task regularly, and every time...
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Relationship
I don't know that Elsevier is proactive about anything I see. Elsevier’s support is ticket based. We...
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Product
ClinicalKey provides really good education documents for our nurses and provides us with the...
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Product
ClinicalKey is somewhat seamless for our users because we are able to integrate it with our EMR, so...
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Loyalty, Product
I don't know how much of ClinicalKey we are actually using, but if there is a need, we will...
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Product
I don't know that we are integrating ClinicalKey with other systems. ClinicalKey is not new...
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Relationship, Operations, Product
If there is ever a technical problem, the vendor is on it right away. I have never heard complaints....
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Operations, Product
ClinicalKey is user friendly, and there is minimal training because it is not necessary.
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Relationship
The vendor could make it easier for people to get book PDFs. The PDF functionality is annoying for...
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Culture, Operations
When we sign a contract with any vendor, including Elsevier, they give us all the bells and whistles...
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Relationship
If my executives are asking why we have to have this product and what it has to offer, I need to...
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Product
ClinicalKey is easy for a librarian to use because they use it often and know how to navigate. But...
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Product
ClinicalKey covers a lot of bases; it is a one-stop shop. And Elsevier’s mobile app is a huge plus....
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Product
We are using another vendor’s clinical decision support product in addition to ClinicalKey. We can...
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Product
I love what Elsevier is doing. They started with the things that doctors first look for to make...
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Loyalty, Product
I am fairly confident most of our users are accessing content in ClinicalKey without knowing or...
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Culture, Value
I think the pricing is challenging for people, and I wish that Elsevier had a tiered model with a...
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Value
I feel like Elsevier has us in a corner, and if we want some key titles, we have to buy the whole...
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Loyalty, Product
Our experience with ClinicalKey has been fine. I think the content people use is valuable content....
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Relationship, Product
We are having some access challenges when people are not on-site. We haven't been able to resolve...
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Product
I like the depth of the Elsevier products that are available. We get access to a lot of books and...
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Relationship, Operations
I appreciate that the representative has been really great about working with us on implementations...
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Relationship
Elsevier is just such a huge organization that sometimes it is hard to communicate with the right...
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Product, Value
As the librarian of our organization, I get a lot of questions. With ClinicalKey, I am able to go in...
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Product
ClinicalKey gets used a lot throughout our organization, primarily for its book and journal content....
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Product
ClinicalKey does not have the same book content as we find in other products because a book gets...
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Product
The nice thing about ClinicalKey is that the content is all full text when we search it because it...
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Relationship, Product
Elsevier doesn’t do a lot of outreach, and nothing really changes a whole lot.
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Product, Value
We require our physicians to have so much CME per year, and ClinicalKey has helped them to get a lot...
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Relationship, Operations, Product
A member of our team needed an article from a certain journal, and I was very pleasantly surprised...
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Relationship
Elsevier is responsive to our needs. I have a really awesome representative who is very proactive,...
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Relationship
There have been some issues with Elsevier where they had personnel that didn't quite follow through...
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Loyalty, Relationship
I got a request for an article that was directly from the publisher of the journal, but it didn’t...
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Product
I like that ClinicalKey has a vast library of literature.
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Product
The content that ClinicalKey provides is amazing. The full textbooks and journal content is...
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Product
We would like Elsevier to improve the linking functionality for full texts. If I were to try and...
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Operations, Product
ClinicalKey is typically updated sometime in July or August, which is an issue since we start...
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Product
Sometimes we cannot print PDFs. We have not figured out the pattern. Once we sign in, we are...
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Product
ClinicalKey is fabulous. We love the array of textbooks. Having page numbers in the ClinicalKey...
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Relationship
We have a good working relationship with Elsevier, and we consider the vendor a partner. We have...
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Loyalty, Operations, Product
The only bad thing that happened recently with Elsevier was an outage with a certain module. Our...
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Value, Value
If ClinicalKey had a certain number of full-text journals and they were absolutely the best journals...
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Operations, Operations, Product, Product
We organized the educational session for the representative to come and give the nurses an overview...
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Product, Product, Value, Value
ClinicalKey is fairly used by our physicians, but I don't like it because if we stop licensing,...
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Product, Product, Value, Value
The pricing for ClinicalKey is lower than another vendor's product that we have. They have so many...
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Relationship, Relationship, Operations
When our nurses were given an overview of Elsevier’s training, they saw that the product linked to...
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Value
ClinicalKey is fairly used by our physicians, but I don't like that if we stop licensing, everything...
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Product
I use ClinicalKey to look for articles, and I like the textbook option. I like the way the product...
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Product
I use another clinical reference tool embedded in our EHR as my first source, and then I come to...
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Operations
I don’t know whether Elsevier has offered training, but we don’t have it. I have had to make slide...
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Product, Value
ClinicalKey is an afterthought. Our people tend to use ClinicalKey when they are in school. Our...
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Product, Value
As a collection of eBooks and journals, ClinicalKey works and gets us value. I like that it has a...
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Product
I don't know that ClinicalKey has had any recent upgrades. I don't think Elsevier has done much.
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Product
Elsevier paints ClinicalKey as a big clinical-search tool. But the search tool is not great. I...
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