ClinicalKey Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
ClinicalKey has a great content base of books and journals that really supports our residents, so...
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Loyalty, Value
Elsevier is just starting to add some AI to the solution, and now they are looking for extra money...
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Product
We don't hear from Elsevier much other than that they are keeping the product current, and it...
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Culture, Value
It takes way too long for Elsevier to keep their promises, especially when it comes to prices. When...
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Culture
Elsevier should improve the interactions between their sales team and their customers. It is a bit...
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Product
I would tell someone looking at ClinicalKey that it is a one-stop shop for various resources and...
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Product
When users search in ClinicalKey, there are PubMed citations, but users can't connect their...
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Product, Value
Ultimately, we purchased the product for the journal and eBook content, and it provides the journal...
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Relationship
I get a lot of proactive check-ins from our vendor, but we have had some issues that I have had to...
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Product
ClinicalKey does not really integrate well with our systems, especially compared to our clinical...
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Value
ClinicalKey’s journal and electronic book content is amazing. It represents the bulk of our...
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Product
Something I would change about ClinicalKey is the static links at the journal level. The solution's...
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Loyalty, Product
In my experience here, people are using ClinicalKey for books and journals. That is one of our...
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Product
ClinicalKey doesn't provide the PDF version of all their eBooks. If the book is a medical textbook,...
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Culture, Relationship
I hear from Elsevier maybe once a quarter about ClinicalKey or how things are going with...
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Loyalty
ClinicalKey is definitely part of our long-term plans. I use a lot of the information that Elsevier...
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Relationship
We are very satisfied with our vendor relationship. We have a dedicated support person from...
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Relationship, Product, Value
I think we struggle a little bit with the product driving tangible outcomes. Elsevier provides us...
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Operations
Elsevier is working with us on integration. And Elsevier has training available. They don't really...
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Product
The biggest strength of ClinicalKey is the number of journal articles. It is very impressive when...
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Loyalty, Relationship, Product
I think Elsevier ought to make a link available to the Elsevier Healthcare Hub from the ClinicalKey...
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Relationship
I have a contact person at Elsevier, and they are excellent. I know my representative by name, and...
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Product
I have nothing against the product quality of ClinicalKey; that is fine. I would rate ClinicalKey’s...
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Operations
I didn't feel really supported by Elsevier when I was inquiring about the implementation of...
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Culture, Product
I really like ClinicalKey. Maybe I'm biased at this point because of what it has to offer. This...
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Loyalty, Product
Right now, when users create accounts with ClinicalKey, they have to go through an extra step to set...
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Product
From a librarian's perspective, ClinicalKey has great content for people who are searching for...
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Loyalty, Product
When users first see ClinicalKey's search interface, the system has a very busy screen in terms of...
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Product
With another vendor's product, we can use any email address to sign in. All that matters is the...
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Product
I like the textbook content of ClinicalKey. It is easy to use. We can download PDF chapters of many...
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Product, Value
I would always like more content. Elsevier has been splitting the content off into different subject...
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Product
I think Elsevier says that they have integration capabilities, but we don't see the use for...
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Culture, Relationship
I have had trouble with our sales representatives and our main contacts moving on and not informing...
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Culture, Relationship
Elsevier keeps us informed when it comes to the books and journals that they are removing and...
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Value
Elsevier is now including open-access journals in the system. I have a hard time believing that...
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Relationship, Value
Elsevier always likes to push things. They first pushed ClinicalKey for students, but we can't...
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Operations, Product
I like the fact that users can go in to the system and search for books or journals. They can also...
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Culture
Elsevier continues to offer their journal PDFs without signing in and things like that. When we...
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Loyalty, Product
I am not really excited about ClinicalKey's search results. I just go in to the system, access the...
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Product
Since Elsevier publishes so much high-quality medical information, ClinicalKey is something that we...
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Culture, Product, Value
ClinicalKey is very hard to update so that it is integrated with our other products. ClinicalKey is...
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Culture, Relationship
Elsevier could improve by having a consistent sales representative. Our contact there moves around a...
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Relationship
With another vendor, we met with people who were clearly executive-level people who were empowered...
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Product, Value
I like ClinicalKey’s access to things and the depth of the content. I like the way it is relatively...
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Relationship, Operations, Product
Elsevier should focus on the content in ClinicalKey. Some of what they do is try to imitate a...
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Relationship
We are having a bad time with Elsevier’s support. They are mostly reactive, and it is difficult to...
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Loyalty, Value
With Elsevier, everything is an extra cost if we add a certain module. ClinicalKey is going to be...
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Operations, Value
I have been charged already for ClinicalKey for Nursing, but it hasn't been implemented yet. We are...
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Product
ClinicalKey does not have some features that multiple customers have asked for, and Elsevier still...
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Loyalty, Product
What I like about ClinicalKey is that we have the Elsevier book and journal content available for...
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Operations, Product
Elsevier won't let us download chapters in books without signing in. Downloading a chapter or even a...
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Product
ClinicalKey’s ease of use depends on what we are looking for. If we are looking for something...
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Relationship, Operations
Elsevier’s representatives are excellent, and they are beating down our door to educate us, so they...
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Product
ClinicalKey is very easy to use and is self-explanatory. Someone can easily do a literature search...
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Loyalty, Value
ClinicalKey is very cost effective, and it provides a lot of journals and electronic books. Our...
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Product
ClinicalKey has a good collection of journals and books. It has gold-standard drug monographs within...
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Product
The vendor makes a lot of claims about how the system has such a great search engine. That is how...
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Culture, Operations
When Elsevier does upgrades, those upgrades aren't impressive. ClinicalKey doesn't offer as many...
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Operations
Elsevier's training has been pretty good. The vendor is proactive, and they keep in touch with us....
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Product
ClinicalKey has value-added stuff for nurses, and that is very nice. It has products like evidence...
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Value
ClinicalKey is a closed formulary with Elsevier content. The cost is already almost out of reach for...
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Relationship
The Elsevier tech support has gone downhill lately. I don't know why, but every time I call, I see...
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Loyalty, Value
ClinicalKey is broken up into various parts. Someone who is using it may not know where the boxes...
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Product
People assume that they can search in ClinicalKey like they can search PubMed, but they aren't the...
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Product
I’m not fully satisfied with the overall product quality because of the access to journals in...
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Relationship
Usually, the people we work with from the vendor can solve things themselves, but occasionally,...
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Operations
If I were talking to a peer who asked me about my experience with the product, I would tell them...
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Relationship
We rarely ever have any tech issues when using ClinicalKey. If we do have something, Elsevier’s tech...
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Product
An advanced search feature would improve ClinicalKey. There is a ton of information on the system,...
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Value
ClinicalKey is very worthwhile. The problem is that it is very expensive. We are spending a lot of...
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Culture, Operations
I would like some promotional materials from Elsevier because they don't get a chance to come out...
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Product
Things have been really nice with ClinicalKey. Once people actually see ClinicalKey, they are quite...
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Product
Elsevier’s search engine does not exist. What we get back isn't good enough. With another database,...
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Product
ClinicalKey just links out to another database. That database links out further if we click on it,...
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Relationship
I haven't had much contact with my representatives from Elsevier. I recently contacted my person...
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Product
We still have some issues we are working out on the back end for the product. And we have had some...
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Relationship
Sometimes getting the vendor's people to respond is like pulling teeth. I feel like we have pretty...
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Product
The vendor is always updating to new content and new editions, so we never have to worry about them...
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Culture, Product, Value
There is a particular textbook, and if we wanted to get it, that would be a package added on top of...
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Operations, Product
One opportunity for improvement for ClinicalKey would be the search mechanism. While there is some...
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Relationship, Operations
I would like to hear from Elsevier more. I want to know when things are cycling off the platform....
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Relationship
We have talked to both the vendor's general support people and our representative about mechanisms...
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Value
The vendor is pretty good about not having things down, so the product usually meets our goal. Even...
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Relationship
Our account manager is no longer working at Elsevier, and we had an ongoing issue that they were not...
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Value
Elsevier’s reputation is very much that they will charge for every little thing.
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Product
There are a lot of resources in the product that I haven't had experience with, but from what I have...
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Relationship
Our old representative was very responsive and helpful, and it seems that now that we have a new...
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Product, Value
I would recommend the product, but I wouldn't be thrilled.
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Value
Elsevier does not nickel-and-dime me; the product is just expensive. Budgets are tight in...
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Relationship
ClinicalKey is very easy to use, and I like all the content. The number of eBooks and journals...
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Product
I struggle to get usage statistics out of ClinicalKey. I do that task regularly, and every time...
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Relationship
I don't know that Elsevier is proactive about anything I see. Elsevier’s support is ticket based. We...
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Product
ClinicalKey provides really good education documents for our nurses and provides us with the...
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Product
ClinicalKey is somewhat seamless for our users because we are able to integrate it with our EMR, so...
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Loyalty, Product
I don't know how much of ClinicalKey we are actually using, but if there is a need, we will...
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Product
I don't know that we are integrating ClinicalKey with other systems. ClinicalKey is not new...
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