ClinicalKey Commentary
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Jackson Tate
Research Director
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User Commentary

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Manager

Relationship

I have a contact person at Elsevier, and they are excellent. I know my representative by name, and...

Jun 2024
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Manager

Product

I have nothing against the product quality of ClinicalKey; that is fine. I would rate ClinicalKey’s...

Jun 2024
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Manager

Operations

I didn't feel really supported by Elsevier when I was inquiring about the implementation of...

Jun 2024
||
(0)
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Manager

Culture, Product

I really like ClinicalKey. Maybe I'm biased at this point because of what it has to offer. This...

Jun 2024
||
(0)
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Manager

Loyalty, Product

Right now, when users create accounts with ClinicalKey, they have to go through an extra step to set...

May 2024
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Manager

Product

From a librarian's perspective, ClinicalKey has great content for people who are searching for...

May 2024
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Manager

Loyalty, Product

When users first see ClinicalKey's search interface, the system has a very busy screen in terms of...

May 2024
||
(0)
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Manager

Product

With another vendor's product, we can use any email address to sign in. All that matters is the...

May 2024
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Manager

Product

I like the textbook content of ClinicalKey. It is easy to use. We can download PDF chapters of many...

Apr 2024
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Manager

Product, Value

I would always like more content. Elsevier has been splitting the content off into different subject...

Apr 2024
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Manager

Product

I think Elsevier says that they have integration capabilities, but we don't see the use for...

Apr 2024
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Manager

Culture, Relationship

I have had trouble with our sales representatives and our main contacts moving on and not informing...

Apr 2024
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(0)
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Director

Culture, Relationship

Elsevier keeps us informed when it comes to the books and journals that they are removing and...

Mar 2024
||
(0)
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Director

Value

Elsevier is now including open-access journals in the system. I have a hard time believing that...

Mar 2024
||
(0)
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Director

Relationship, Value

Elsevier always likes to push things. They first pushed ClinicalKey for students, but we can't...

Mar 2024
||
(0)
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Director

Operations, Product

I like the fact that users can go in to the system and search for books or journals. They can also...

Mar 2024
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Director

Culture

Elsevier continues to offer their journal PDFs without signing in and things like that. When we...

Mar 2024
||
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Director

Loyalty, Product

I am not really excited about ClinicalKey's search results. I just go in to the system, access the...

Mar 2024
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(0)
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Director

Product

Since Elsevier publishes so much high-quality medical information, ClinicalKey is something that we...

Mar 2024
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Manager

Culture, Product, Value

ClinicalKey is very hard to update so that it is integrated with our other products. ClinicalKey is...

Mar 2024
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Manager

Culture, Relationship

Elsevier could improve by having a consistent sales representative. Our contact there moves around a...

Mar 2024
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Manager

Relationship

With another vendor, we met with people who were clearly executive-level people who were empowered...

Mar 2024
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Manager

Product, Value

I like ClinicalKey’s access to things and the depth of the content. I like the way it is relatively...

Mar 2024
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Manager

Relationship, Operations, Product

Elsevier should focus on the content in ClinicalKey. Some of what they do is try to imitate a...

Mar 2024
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Director

Relationship

We are having a bad time with Elsevier’s support. They are mostly reactive, and it is difficult to...

Mar 2024
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(0)
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Director

Loyalty, Value

With Elsevier, everything is an extra cost if we add a certain module. ClinicalKey is going to be...

Mar 2024
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Director

Operations, Value

I have been charged already for ClinicalKey for Nursing, but it hasn't been implemented yet. We are...

Mar 2024
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(0)
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Director

Product

ClinicalKey does not have some features that multiple customers have asked for, and Elsevier still...

Mar 2024
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Director

Loyalty, Product

What I like about ClinicalKey is that we have the Elsevier book and journal content available for...

Mar 2024
||
(0)
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Director

Operations, Product

Elsevier won't let us download chapters in books without signing in. Downloading a chapter or even a...

Mar 2024
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Director

Product

ClinicalKey’s ease of use depends on what we are looking for. If we are looking for something...

Mar 2024
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Manager

Relationship, Operations

Elsevier’s representatives are excellent, and they are beating down our door to educate us, so they...

Feb 2024
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(0)
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Manager

Product

ClinicalKey is very easy to use and is self-explanatory. Someone can easily do a literature search...

Feb 2024
||
(0)
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Manager

Loyalty, Value

ClinicalKey is very cost effective, and it provides a lot of journals and electronic books. Our...

Feb 2024
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(0)
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Manager

Product

ClinicalKey has a good collection of journals and books. It has gold-standard drug monographs within...

Feb 2024
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Manager

Product

The vendor makes a lot of claims about how the system has such a great search engine. That is how...

Feb 2024
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Manager

Culture, Operations

When Elsevier does upgrades, those upgrades aren't impressive. ClinicalKey doesn't offer as many...

Feb 2024
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Manager

Operations

Elsevier's training has been pretty good. The vendor is proactive, and they keep in touch with us....

Feb 2024
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Manager

Product

ClinicalKey has value-added stuff for nurses, and that is very nice. It has products like evidence...

Feb 2024
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Manager

Value

ClinicalKey is a closed formulary with Elsevier content. The cost is already almost out of reach for...

Feb 2024
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Manager

Relationship

The Elsevier tech support has gone downhill lately. I don't know why, but every time I call, I see...

Feb 2024
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(0)
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Manager

Loyalty, Value

ClinicalKey is broken up into various parts. Someone who is using it may not know where the boxes...

Feb 2024
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(0)
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Director

Product

People assume that they can search in ClinicalKey like they can search PubMed, but they aren't the...

Feb 2024
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(0)
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Director

Product

I’m not fully satisfied with the overall product quality because of the access to journals in...

Feb 2024
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Director

Relationship

Usually, the people we work with from the vendor can solve things themselves, but occasionally,...

Feb 2024
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Director

Operations

If I were talking to a peer who asked me about my experience with the product, I would tell them...

Feb 2024
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(0)
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Manager

Relationship

We rarely ever have any tech issues when using ClinicalKey. If we do have something, Elsevier’s tech...

Feb 2024
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(0)
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Manager

Product

An advanced search feature would improve ClinicalKey. There is a ton of information on the system,...

Feb 2024
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Manager

Value

ClinicalKey is very worthwhile. The problem is that it is very expensive. We are spending a lot of...

Feb 2024
||
(0)
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Manager

Culture, Operations

I would like some promotional materials from Elsevier because they don't get a chance to come out...

Feb 2024
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(0)
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Manager

Product

Things have been really nice with ClinicalKey. Once people actually see ClinicalKey, they are quite...

Feb 2024
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Manager

Product

Elsevier’s search engine does not exist. What we get back isn't good enough. With another database,...

Feb 2024
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(0)
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Manager

Product

ClinicalKey just links out to another database. That database links out further if we click on it,...

Feb 2024
||
(0)
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Manager

Relationship

I haven't had much contact with my representatives from Elsevier. I recently contacted my person...

Feb 2024
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(0)
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Manager

Product

We still have some issues we are working out on the back end for the product. And we have had some...

Feb 2024
||
(0)
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Manager

Relationship

Sometimes getting the vendor's people to respond is like pulling teeth. I feel like we have pretty...

Feb 2024
||
(0)
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Manager

Product

The vendor is always updating to new content and new editions, so we never have to worry about them...

Feb 2024
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(0)
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Manager

Culture, Product, Value

There is a particular textbook, and if we wanted to get it, that would be a package added on top of...

Feb 2024
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(0)
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Manager

Operations, Product

One opportunity for improvement for ClinicalKey would be the search mechanism. While there is some...

Feb 2024
||
(0)
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Manager

Relationship, Operations

I would like to hear from Elsevier more. I want to know when things are cycling off the platform....

Feb 2024
||
(0)
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Manager

Relationship

We have talked to both the vendor's general support people and our representative about mechanisms...

Feb 2024
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(0)
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Manager

Value

The vendor is pretty good about not having things down, so the product usually meets our goal. Even...

Feb 2024
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Manager

Relationship

Our account manager is no longer working at Elsevier, and we had an ongoing issue that they were not...

Jan 2024
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Manager

Value

Elsevier’s reputation is very much that they will charge for every little thing.

Jan 2024
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(0)
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Manager

Product

There are a lot of resources in the product that I haven't had experience with, but from what I have...

Jan 2024
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(0)
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Manager

Relationship

Our old representative was very responsive and helpful, and it seems that now that we have a new...

Jan 2024
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(0)
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Manager

Product, Value

I would recommend the product, but I wouldn't be thrilled.

Jan 2024
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(0)
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Manager

Value

Elsevier does not nickel-and-dime me; the product is just expensive. Budgets are tight in...

Jan 2024
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(0)
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Manager

Relationship

ClinicalKey is very easy to use, and I like all the content. The number of eBooks and journals...

Jan 2024
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(0)
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Manager

Product

I struggle to get usage statistics out of ClinicalKey. I do that task regularly, and every time...

Jan 2024
||
(0)
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Manager

Relationship

I don't know that Elsevier is proactive about anything I see. Elsevier’s support is ticket based. We...

Jan 2024
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Analyst/Coordinator

Product

ClinicalKey provides really good education documents for our nurses and provides us with the...

Jan 2024
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(0)
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Analyst/Coordinator

Product

ClinicalKey is somewhat seamless for our users because we are able to integrate it with our EMR, so...

Jan 2024
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(0)
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VP/Other Executive

Loyalty, Product

I don't know how much of ClinicalKey we are actually using, but if there is a need, we will...

Jan 2024
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(0)
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VP/Other Executive

Product

I don't know that we are integrating ClinicalKey with other systems. ClinicalKey is not new...

Jan 2024
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(0)
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Director

Relationship, Operations, Product

If there is ever a technical problem, the vendor is on it right away. I have never heard complaints....

Nov 2023
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(0)
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Analyst/Coordinator

Operations, Product

ClinicalKey is user friendly, and there is minimal training because it is not necessary.

Nov 2023
||
(0)
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VP/Other Executive

Relationship

The vendor could make it easier for people to get book PDFs. The PDF functionality is annoying for...

Oct 2023
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(0)
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Director

Culture, Operations

When we sign a contract with any vendor, including Elsevier, they give us all the bells and whistles...

Oct 2023
||
(0)
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Director

Relationship

If my executives are asking why we have to have this product and what it has to offer, I need to...

Oct 2023
||
(0)
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Director

Product

ClinicalKey is easy for a librarian to use because they use it often and know how to navigate. But...

Oct 2023
||
(0)
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Director

Product

ClinicalKey covers a lot of bases; it is a one-stop shop. And Elsevier’s mobile app is a huge plus....

Oct 2023
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Director

Product

We are using another vendor’s clinical decision support product in addition to ClinicalKey. We can...

Oct 2023
||
(0)
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Director

Product

I love what Elsevier is doing. They started with the things that doctors first look for to make...

Oct 2023
||
(0)
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Director

Loyalty, Product

I am fairly confident most of our users are accessing content in ClinicalKey without knowing or...

Sep 2023
||
(0)
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Director

Culture, Value

I think the pricing is challenging for people, and I wish that Elsevier had a tiered model with a...

Sep 2023
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(0)
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Director

Value

I feel like Elsevier has us in a corner, and if we want some key titles, we have to buy the whole...

Sep 2023
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(0)
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Director

Loyalty, Product

Our experience with ClinicalKey has been fine. I think the content people use is valuable content....

Sep 2023
||
(0)
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Director

Relationship, Product

We are having some access challenges when people are not on-site. We haven't been able to resolve...

Sep 2023
||
(0)
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Director

Product

I like the depth of the Elsevier products that are available. We get access to a lot of books and...

Sep 2023
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(0)
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Director

Relationship, Operations

I appreciate that the representative has been really great about working with us on implementations...

Sep 2023
||
(0)
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Manager

Relationship

Elsevier is just such a huge organization that sometimes it is hard to communicate with the right...

Sep 2023
||
(0)
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Manager

Product, Value

As the librarian of our organization, I get a lot of questions. With ClinicalKey, I am able to go in...

Sep 2023
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(0)
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Director

Product

ClinicalKey gets used a lot throughout our organization, primarily for its book and journal content....

Aug 2023
||
(0)
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Director

Product

ClinicalKey does not have the same book content as we find in other products because a book gets...

Aug 2023
||
(0)
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Director

Product

The nice thing about ClinicalKey is that the content is all full text when we search it because it...

Aug 2023
||
(0)
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Director

Relationship, Product

Elsevier doesn’t do a lot of outreach, and nothing really changes a whole lot.

Aug 2023
||
(0)
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Manager

Product, Value

We require our physicians to have so much CME per year, and ClinicalKey has helped them to get a lot...

Aug 2023
||
(0)
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Manager

Relationship, Operations, Product

A member of our team needed an article from a certain journal, and I was very pleasantly surprised...

Aug 2023
||
(0)
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Manager

Relationship

Elsevier is responsive to our needs. I have a really awesome representative who is very proactive,...

Aug 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

There have been some issues with Elsevier where they had personnel that didn't quite follow through...

Aug 2023
||
(0)
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Manager

Loyalty, Relationship

I got a request for an article that was directly from the publisher of the journal, but it didn’t...

Aug 2023
||
(0)
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CNO

Product

I like that ClinicalKey has a vast library of literature.

Aug 2023
||
(0)
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Manager

Product

The content that ClinicalKey provides is amazing. The full textbooks and journal content is...

Jul 2023
||
(0)
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Manager

Product

We would like Elsevier to improve the linking functionality for full texts. If I were to try and...

Jul 2023
||
(0)
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VP/Other Executive

Operations, Product

ClinicalKey is typically updated sometime in July or August, which is an issue since we start...

Jul 2023
||
(0)
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VP/Other Executive

Product

Sometimes we cannot print PDFs. We have not figured out the pattern. Once we sign in, we are...

Jul 2023
||
(0)
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VP/Other Executive

Product

ClinicalKey is fabulous. We love the array of textbooks. Having page numbers in the ClinicalKey...

Jul 2023
||
(0)
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Director

Relationship

We have a good working relationship with Elsevier, and we consider the vendor a partner. We have...

Jun 2023
||
(0)
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Director

Loyalty, Operations, Product

The only bad thing that happened recently with Elsevier was an outage with a certain module. Our...

Jun 2023
||
(0)
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