Independent Ambulatory Patient Portals 2023
28 February 23
| Alex McIntosh and Coray Tate
Patient portals (tools used by healthcare providers to engage with patients) can greatly influence a patient’s ability to seek and receive care. Since the outbreak of COVID-19, healthcare organizations have become keenly interested in technology that gives patients ownership of their health and enhances office efficiencies. Though KLAS has historically looked at how portals perform in the IDN setting, this report examines the experience of customers in the independent ambulatory space (clinics not owned by a hospital/health system) to share their perspective and help other such organizations understand portals’ impact on patient care.
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CFO
Operations, Product
We haven't had many complaints, but we have a lot of patients who are...
Manager
Product
It is not easy for patients to reset their password or gain access if...
Manager
Product
Greenway Patient Portal has really improved. The only thing that it...
Manager
Relationship
A few years ago, Greenway Health moved all of their support overseas....
Manager
Product
The ease of use for patients in Greenway Patient Portal is way better...
Director
Product
Greenway Patient Portal is pretty basic, but it definitely meets the...
Director
Product
The only challenge with Greenway Patient Portal is that it is run...
Director
Relationship
For Greenway Health, the support is largely offshore, so there are...
Manager
Relationship
Most of the time, Greenway Health takes care of things when I call...
Manager
Value
Greenway Health charges for a lot of things. Anything we add, we pay...