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Greenway Patient Portal
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Adam Cherrington
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User Commentary

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Manager

With Greenway Patient Portal, we don't have that much trouble with information coming over through...

Oct 2021
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(0)
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Manager

I am pretty satisfied with the portal as a whole. It is pretty user friendly, and it does what we...

Oct 2021
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(0)
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Manager

We do have to troubleshoot with patients from time to time when using Greenway Patient Portal....

Oct 2021
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(0)
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Manager

I wanted to see a patient-messaging solution from Greenway Health that would notify my patients of...

Sep 2021
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(0)
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Manager

We already have more users than we did on our old patient portal. We are moving in the right...

Sep 2021
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(0)
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Director

A while back, the vendor said that more integration would be coming, but that never really happened....

Aug 2021
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(0)
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Director

The patient portal could be more user friendly. We get a lot of calls from patients who can't create...

Aug 2021
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(0)
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Manager

Greenway Health charges us per hour for training unless we go online and do the training ourselves,...

Aug 2021
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(0)
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Manager

We have had quite a few issues with promoting interoperability, especially when attesting to...

Aug 2021
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(0)
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Manager

When we first went live on Greenway Patient Portal, we could not broadcast to all patients at one...

Aug 2021
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(0)
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Manager

I will get a status update quarterly on a case we submitted years ago, and that is totally...

Aug 2021
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(0)
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Manager

Every practice has someone that is assigned to them as their project manager. I tried for months to...

Aug 2021
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Manager

I would like to see Greenway Health’s patient portal have an app that I could use on my phone. That...

Aug 2021
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(0)
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Manager

Searching for items in Greenway Patient Portal is not always easy. I know where to go to look for...

Aug 2021
||
(0)
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Manager

Greenway Health doesn’t keep promises. Attached to the portal is patient messaging where we can...

Aug 2021
||
(0)
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Manager

Greenway Health’s updates are part of our original contract and the monthly fee we pay. But for...

Aug 2021
||
(0)
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CIO

I would describe Greenway Patient Portal as underwhelming. It is very basic. That could be very good...

Aug 2021
||
(0)
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CIO

We really needed a telehealth solution, and we had to find a third-party solution because Greenway...

Aug 2021
||
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CIO

There is some patient concern over the inability to prevent behavioral health from being seen on the...

Aug 2021
||
(0)
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COO

Patients would like to see other things in the product, but the ease of use for the patient is perfect....

Aug 2021
||
(0)
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COO

Greenway Health offers multiple services that are important because we can provide those services to...

Aug 2021
||
(0)
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Analyst/Coordinator

Our experience with Greenway Patient Portal has been good. We switched from one portal to another,...

Aug 2021
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(0)
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Analyst/Coordinator

Our patients really like Greenway Patient Portal. They can find things more easily. The portal is...

Aug 2021
||
(0)
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Analyst/Coordinator

I wouldn’t say that we have been nickel-and-dimed by Greenway Health. At times, we have thought some...

Aug 2021
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Analyst/Coordinator

Greenway Health is still a couple of days behind in answering tickets. I can put information on the...

Aug 2021
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(0)
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Analyst/Coordinator

Greenway Patient Portal is getting a lot better. The vendor is finally doing some necessary upgrades...

Aug 2021
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(0)
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Analyst/Coordinator

I have a couple of patients calling because they don’t realize that they have a portal with the same...

Aug 2021
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(0)
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Analyst/Coordinator

Every time there is something new that we have to have, there is going to be a fee.

Aug 2021
||
(0)
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Analyst/Coordinator

The portal is really simple, so we have good training for it. The experience is pretty smooth, and...

Aug 2021
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(0)
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Analyst/Coordinator

For our patients, the portal is great. We still have some people who have trouble with it, but not...

Aug 2021
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(0)
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Analyst/Coordinator

The portal hasn't changed much. Greenway Health doesn't seem to do much with the portal; the system...

Aug 2021
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(0)
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Manager

Greenway Patient Portal is actually great. I am sure there is a lot that we are not using. I think...

Aug 2021
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(0)
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Manager

The feedback from patients about Greenway Patient Portal is about navigation and what they can and...

Jul 2021
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(0)
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Manager

Greenway Patient Portal is a nice enough product, but we almost feel like we are the beta testers....

Jul 2021
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(0)
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Analyst/Coordinator

The patients love the portal. It is easy for them to use, and they don’t have any complaints.

Jul 2021
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(0)
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Manager

I haven't received much good feedback about the solution from our patients. They have had a lot of...

Jul 2021
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(0)
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Manager

I think that Greenway Health has another portal that may be better but more expensive. We haven't...

Jul 2021
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(0)
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Manager

I don't really have any interactions with Greenway Health.

Jul 2021
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(0)
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Manager

Greenway Patient Portal doesn't have much financial capability beyond patients being able to send...

Jul 2021
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(0)
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Manager

Greenway Patient Portal gets utilized more now than in it has the last few years. It serves its...

Jul 2021
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(0)
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CEO/President

We like being able to communicate with the patient directly without playing phone tag. Instead of...

Jun 2021
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(0)
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CEO/President

We don’t really hear from Greenway Health unless they need anything from us or are trying to sell...

Jun 2021
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(0)
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Manager

Greenway Patient Portal is okay. It is not great. It is not bad. It is not as robust as I had hoped...

Jun 2021
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(0)
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Manager

Greenway Patient Portal upgrades on its own; I do not have to do anything. We have not had any...

Jun 2021
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(0)
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Manager

We don't directly use Greenway Patient Portal very much. The system automatically makes information...

May 2021
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(0)
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Manager

Greenway Health’s people are easy to work with once we get with them. They try to get to the the...

May 2021
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Manager

If the person we have contact with at Greenway Health can’t resolve our problems, that person will...

Mar 2021
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(0)
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Manager

Greenway Health emails us and talks to us. I think their support has really been great. I don’t see...

Feb 2021
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(0)
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Manager

The patient portal is fine when we are in it. When it comes to working as promoted, Greenway Health...

Feb 2021
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(0)
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Director

We use the product, but it is not a popular tool. I haven’t reviewed the system in a long time, but...

Jan 2021
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(0)
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Director

Since I started working with the vendor many years ago, their support has improved. It probably...

Jan 2021
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(0)
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Manager

We have been having some issues with the patient portal. It has been kind of difficult. The system...

Dec 2020
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(0)
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Manager

Greenway Health has supported us through the COVID-19 crisis through frequent communication and messaging....

Dec 2020
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(0)
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VP/Other Executive

I don’t feel like Greenway Health has resources. They aren't putting many things out about their...

Dec 2020
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(0)
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VP/Other Executive

Greenway Health’s biggest strength is definitely ease of use for the patient portal. They do not...

Dec 2020
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(0)
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CIO

We are looking to change products because we need functionality and something that is more tailored...

Nov 2020
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(0)
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CIO

We have had issues with the portal for years. It doesn't suit our needs, isn't good for anything,...

Nov 2020
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(0)
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CIO

The patient portal isn't very usable. It lacks the functionality that patients need. The portal...

Nov 2020
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(0)
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CIO

The patient portal was initially sold to us as a way for patients to retrieve their records, but the...

Nov 2020
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(0)
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CIO

The level of integration is very limited in terms of what can be received, processed, and sent. The...

Nov 2020
||
(0)
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