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Greenway Patient Portal
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User Commentary

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Manager

Implementation and Training

Our initial training for the system was great. We haven't had any training since then, but we...

Oct 2022
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(0)
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Manager

Functionality and Upgrades

The vendor does upgrades for us behind the scenes. We don't have to do anything for those upgrades....

Oct 2022
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(0)
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Manager

Functionality and Upgrades

Very few of our patients have problems with the system, so I would say that the system's ease of use...

Oct 2022
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(0)
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Manager

Relationship

We are a small company, but we are still a customer. It shouldn't matter whether we are a...

Sep 2022
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(0)
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Manager

Functionality and Upgrades

The patient portal is pretty standard. From a provider viewpoint, it is nice to see the birthdays...

Sep 2022
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(0)
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Manager

Functionality and Upgrades

We have had issues with the product not working correctly. Greenway Health did an upgrade, but I...

Sep 2022
||
(0)
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Manager

Functionality and Upgrades

We do have some people who struggle with the portal.

Sep 2022
||
(0)
 Thank you  Helpful

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Manager

Implementation and Training

Greenway Health provided training, but we had to pay a lot of extra money for it. The training was,...

Aug 2022
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(0)
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Manager

Implementation and Training

We do not have much flexibility to customize Greenway Patient Portal, but that is most likely...

Aug 2022
||
(0)
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Manager

Functionality and Upgrades

I like the reminders that get sent out in Greenway Patient Portal, and I like the ability to send...

Aug 2022
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(0)
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Manager

Service and Support

Greenway Health’s support has been pretty good. When we send in a question, the vendor gets back to...

Aug 2022
||
(0)
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Manager

Functionality and Upgrades

There have been some issues that seem to keep dragging on. A while ago, patients were getting...

Aug 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Greenway Health charges us for a lot of things. There are different charges for certain parts of the...

Aug 2022
||
(0)
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Manager

Future Outlook

We are not planning to make a switch, but if Greenway Health doesn't fix their issues with support,...

Jul 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Greenway Health has been talking about getting better patient engagement tools for a long time, but...

Jul 2022
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(0)
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Manager

Implementation and Training

The patient side of Greenway Patient Portal could use more training. Sometimes patients are not able...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

Greenway Patient Portal is not the greatest, but it is not the worst. It is functional, but it is...

Jul 2022
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(0)
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CEO/President

Functionality and Upgrades

Greenway Patient Portal is easy for our patients to use on their end. The vendor has made the portal...

Jun 2022
||
(0)
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CEO/President

Technology

Each time patients use Greenway Patient Portal, they have to log in. It probably isn’t a big deal,...

Jun 2022
||
(0)
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CEO/President

Functionality and Upgrades

I would love to see Greenway Health enhance the patient portal to make it easier for physicians to...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

I don't have a problem with the patient portal from Greenway Health. The portal seems to work well,...

Jun 2022
||
(0)
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Manager

Other Observations & Comments

If there are any inconsistencies with the information that we have and what the patient types into...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

I would like to be able to send out messages to everybody through the system. I think I can do that,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I usually have to go through the support team to get help, and that takes multiple calls. I always...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Greenway Patient Portal provides all of the information that a patient would need. The system does...

Jun 2022
||
(0)
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Manager

Other Observations & Comments

The login process is a little tedious for some of my patients; they struggle with it. The patients...

Jun 2022
||
(0)
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Director

Technology

Signing up for Greenway Patient Portal is complicated. I get phone calls from patients needing...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

It is easy for patients to use the portal to send a message, review their results, or get a message...

Jun 2022
||
(0)
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Director

Interfacing and Integration

We want patients to be able to view results from other programs on their own at home. I don’t think...

Jun 2022
||
(0)
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Manager

Service and Support

Greenway Health's support started out really great, but I feel like the vendor is having a hard time...

Apr 2022
||
(0)
 Thank you  Helpful

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Manager

Functionality and Upgrades

The system is pretty easy to use, but we are having a hard time getting people to use it. That isn't...

Apr 2022
||
(0)
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Manager

Other Observations & Comments

I don't think that it is hard to sign on to the system, but we have a few patients who struggle with...

Apr 2022
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(0)
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Manager

Relationship

The Greenway Health team is always available if we need help or assistance. It seems that they have...

Jan 2022
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(0)
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Manager

ROI / Cost (care and feeding)

Ever since we changed over to Greenway Patient Portal, everything has had a price to it. With...

Jan 2022
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(0)
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 or  to see details.

Manager

Relationship

Greenway Health has My Greenway for training, and everything is there. Rather than trying to do...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor's staff changes all the time, so when I go to Greenway Health with an issue or question,...

Jan 2022
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(0)
 Thank you  Helpful

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