Cybersecurity Is Critical in Today's Environment
Greenway Patient Portal
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
User Commentary
Manager
With Greenway Patient Portal, we don't have that much trouble with information coming over through...
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Manager
I am pretty satisfied with the portal as a whole. It is pretty user friendly, and it does what we...
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Manager
We do have to troubleshoot with patients from time to time when using Greenway Patient Portal....
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Manager
I wanted to see a patient-messaging solution from Greenway Health that would notify my patients of...
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Manager
We already have more users than we did on our old patient portal. We are moving in the right...
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Director
A while back, the vendor said that more integration would be coming, but that never really happened....
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Director
The patient portal could be more user friendly. We get a lot of calls from patients who can't create...
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Manager
Greenway Health charges us per hour for training unless we go online and do the training ourselves,...
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Manager
We have had quite a few issues with promoting interoperability, especially when attesting to...
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Manager
When we first went live on Greenway Patient Portal, we could not broadcast to all patients at one...
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Manager
I will get a status update quarterly on a case we submitted years ago, and that is totally...
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Manager
Every practice has someone that is assigned to them as their project manager. I tried for months to...
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Manager
I would like to see Greenway Health’s patient portal have an app that I could use on my phone. That...
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Manager
Searching for items in Greenway Patient Portal is not always easy. I know where to go to look for...
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Manager
Greenway Health doesn’t keep promises. Attached to the portal is patient messaging where we can...
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Manager
Greenway Health’s updates are part of our original contract and the monthly fee we pay. But for...
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CIO
I would describe Greenway Patient Portal as underwhelming. It is very basic. That could be very good...
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CIO
We really needed a telehealth solution, and we had to find a third-party solution because Greenway...
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CIO
There is some patient concern over the inability to prevent behavioral health from being seen on the...
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COO
Patients would like to see other things in the product, but the ease of use for the patient is perfect....
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COO
Greenway Health offers multiple services that are important because we can provide those services to...
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Analyst/Coordinator
Our experience with Greenway Patient Portal has been good. We switched from one portal to another,...
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Analyst/Coordinator
Our patients really like Greenway Patient Portal. They can find things more easily. The portal is...
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Analyst/Coordinator
I wouldn’t say that we have been nickel-and-dimed by Greenway Health. At times, we have thought some...
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Analyst/Coordinator
Greenway Health is still a couple of days behind in answering tickets. I can put information on the...
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Analyst/Coordinator
Greenway Patient Portal is getting a lot better. The vendor is finally doing some necessary upgrades...
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Analyst/Coordinator
I have a couple of patients calling because they don’t realize that they have a portal with the same...
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Analyst/Coordinator
Every time there is something new that we have to have, there is going to be a fee.
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Analyst/Coordinator
The portal is really simple, so we have good training for it. The experience is pretty smooth, and...
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Analyst/Coordinator
For our patients, the portal is great. We still have some people who have trouble with it, but not...
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Analyst/Coordinator
The portal hasn't changed much. Greenway Health doesn't seem to do much with the portal; the system...
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Manager
Greenway Patient Portal is actually great. I am sure there is a lot that we are not using. I think...
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Manager
The feedback from patients about Greenway Patient Portal is about navigation and what they can and...
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Manager
Greenway Patient Portal is a nice enough product, but we almost feel like we are the beta testers....
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Analyst/Coordinator
The patients love the portal. It is easy for them to use, and they don’t have any complaints.
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Manager
I haven't received much good feedback about the solution from our patients. They have had a lot of...
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Manager
I think that Greenway Health has another portal that may be better but more expensive. We haven't...
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Manager
I don't really have any interactions with Greenway Health.
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Manager
Greenway Patient Portal doesn't have much financial capability beyond patients being able to send...
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Manager
Greenway Patient Portal gets utilized more now than in it has the last few years. It serves its...
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CEO/President
We like being able to communicate with the patient directly without playing phone tag. Instead of...
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CEO/President
We don’t really hear from Greenway Health unless they need anything from us or are trying to sell...
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Manager
Greenway Patient Portal is okay. It is not great. It is not bad. It is not as robust as I had hoped...
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Manager
Greenway Patient Portal upgrades on its own; I do not have to do anything. We have not had any...
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Manager
We don't directly use Greenway Patient Portal very much. The system automatically makes information...
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Manager
Greenway Health’s people are easy to work with once we get with them. They try to get to the the...
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Manager
If the person we have contact with at Greenway Health can’t resolve our problems, that person will...
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Manager
Greenway Health emails us and talks to us. I think their support has really been great. I don’t see...
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Manager
The patient portal is fine when we are in it. When it comes to working as promoted, Greenway Health...
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Director
We use the product, but it is not a popular tool. I haven’t reviewed the system in a long time, but...
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Director
Since I started working with the vendor many years ago, their support has improved. It probably...
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Manager
We have been having some issues with the patient portal. It has been kind of difficult. The system...
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Manager
Greenway Health has supported us through the COVID-19 crisis through frequent communication and messaging....
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VP/Other Executive
I don’t feel like Greenway Health has resources. They aren't putting many things out about their...
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VP/Other Executive
Greenway Health’s biggest strength is definitely ease of use for the patient portal. They do not...
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CIO
We are looking to change products because we need functionality and something that is more tailored...
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CIO
We have had issues with the portal for years. It doesn't suit our needs, isn't good for anything,...
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CIO
The patient portal isn't very usable. It lacks the functionality that patients need. The portal...
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CIO
The patient portal was initially sold to us as a way for patients to retrieve their records, but the...
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CIO
The level of integration is very limited in terms of what can be received, processed, and sent. The...
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