Greenway Patient Portal Commentary
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Coray Tate
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User Commentary

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COO

Product, Value

Greenway Patient Portal is frustrating for patients and us. The ease of use has improved for...

Feb 2024
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COO

Relationship, Product

We haven't asked for anything new, and we haven't done a lot of new things with Greenway Health. I...

Feb 2024
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Manager

Operations

When we were doing the training for Greenway Patient Portal, it looked pretty self-explanatory and...

Jan 2024
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Manager

Relationship, Product

We used to have a ton of people asking about our patient portal, but now I don’t even know the last...

Dec 2023
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Manager

Culture, Value

The contract is probably the biggest negative with Greenway Health because anytime we add something,...

Dec 2023
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Manager

Product

Greenway Patient Portal is one of those products that we don’t use all that often. We use it and...

Nov 2023
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Manager

Product

With our practice at least, there is not a whole lot that we can access in Greenway Patient Portal,...

Nov 2023
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COO

Product

Greenway Patient Portal has had a few outages here and there, but those haven't lasted long. Of...

Oct 2023
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(0)
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COO

Operations, Value

Greenway Health charges us for some training, but that seems kind of hollow to me because we are...

Oct 2023
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(0)
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Manager

Operations, Product

The main thing that Greenway Health could improve in their patient portal is the ease of use for...

Oct 2023
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(0)
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Manager

Product

Greenway Patient Portal is pretty good for an end user. Patients have said it is pretty easy to use....

Oct 2023
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Manager

Product

Greenway Patient Portal is a little clunky on the back end. On one occasion, we were closed, so I...

Oct 2023
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Manager

Relationship

I know my executive team. They have had to do some stuff for me, and they always get it done. And...

Oct 2023
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(0)
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Manager

Relationship

We have had several account representatives from Greenway Health who we have been able to bring up...

Oct 2023
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Manager

Product

Compared to other systems, Greenway Patient Portal is pretty generic and standard. There aren't a...

Oct 2023
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Manager

Relationship, Product

With Greenway Health, we have to open a case for everything. That requires a 15–20 minute phone call...

Oct 2023
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(0)
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Manager

Operations

We badgered the vendor about training, and they did give us additional training. When we got to the...

Oct 2023
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Manager

Loyalty

We chose to give feedback about Greenway Health because our feedback might prevent somebody else...

Oct 2023
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(0)
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Manager

Relationship

Patients call us with questions about the portal, and we have no idea how to help. All we can do is...

Oct 2023
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Manager

Relationship, Operations

Greenway Health notifies us of their updates. They are really good at that. But what they don’t tell...

Oct 2023
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Manager

Product

The platform does what it is supposed to do. We have improvised ways to make it work.

Oct 2023
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Manager

Operations, Product

As a patient, the Greenway Patient Portal is pretty self-explanatory. The issue is just the setup...

Oct 2023
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Director

Product

Greenway Patient Portal is decent and has come quite a long way.

Sep 2023
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(0)
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Director

Relationship, Operations, Product

We had an upgrade where the vendor changed some things, and it really failed. Something went wrong,...

Sep 2023
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Director

Product

Our in-house people are more familiar with the technology in Greenway Patient Portal than our...

Sep 2023
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Director

Relationship

Greenway Health has been slow to respond to our tickets, and when they do respond, their answers are...

Sep 2023
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Manager

Relationship

Greenway Health does not respond when we reach out to them. I am not going to say Greenway Health...

Sep 2023
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Manager

Culture, Value

Greenway Health charges for every little thing, and there are times when they charge more than they...

Sep 2023
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CEO/President

Product

The portal just needs to be more integrated with the PM side so that the patients see the correct...

Sep 2023
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CEO/President

Product

The patient portal is pretty simple to use. We can easily reset passwords. There isn't much meat to...

Sep 2023
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CEO/President

Value

Our physicians would say we don’t get our money’s worth. The product is rather expensive, but it is...

Sep 2023
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CEO/President

Operations

The vendor’s training is nonexistent. All of their training is just modules and online help in the system....

Sep 2023
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Manager

Operations, Product

Greenway Health Patient Portal is simply not user friendly, and there are limited options. The...

Sep 2023
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VP/Other Executive

Operations

Some of Greenway Health’s trainers are really good, but a lot of the ones that I have worked with...

Sep 2023
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(0)
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VP/Other Executive

Product

The product is not intuitive and not user friendly. One of my board members, who has tried and tried...

Sep 2023
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VP/Other Executive

Culture

When Greenway Health was selling me the patient portal, they talked about how on the back end, we...

Sep 2023
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VP/Other Executive

Product

The vendor hasn’t done anything with the product as far as I can see for years. It is still half junk....

Sep 2023
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VP/Other Executive

Relationship, Product

If the vendor is going to do an upgrade. The connotation for me is that they are going to make...

Sep 2023
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Physician

Loyalty

I abandoned Greenway Patient Portal because it was just too difficult for me and my patients to navigate....

Aug 2023
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(0)
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Director

Product

Greenway Patient Portal is an issue. Patients have trouble with it, especially older patients. I...

Aug 2023
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Analyst/Coordinator

Product

I enjoy using Greenway Patient Portal. It is just like using another product we have. The patient...

Jul 2023
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(0)
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Nurse

Product

Once the patients get into the product, things seem to be pretty straightforward, but there are...

Jul 2023
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Nurse

Relationship, Value

Outside of sending me an email, Greenway Health doesn’t really do anything as far as our upgrades...

Jul 2023
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(0)
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Nurse

Product

Once a patient is in the portal, it allows them to communicate with us pretty well. Also, the...

Jul 2023
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Analyst/Coordinator

Operations

When we need training, it is available. And we can always get ahold of our contact who knows how we...

Jul 2023
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(0)
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Manager

Relationship, Value

The product has become significantly more expensive, and there have been no graphic updates to make...

Jul 2023
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(0)
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Manager

Relationship, Product

Greenway Patient Portal fully meets our needs. I don't need much support with the patient portal,...

Jul 2023
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(0)
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Manager

Product

If the patient portal were offered as a standalone, I would likely recommend it. I like how it is...

Jul 2023
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(0)
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Manager

Relationship

The vendor’s support team is pretty responsive; that is probably Greenway Health's best aspect. The...

Jul 2023
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(0)
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Manager

Product

We have had issues with the product’s treatment of patient confidentiality and how the vendor rolls...

Jul 2023
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(0)
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Manager

Culture, Product

A specific functionality piece was a big problem for us a while back. The vendor siloed their...

Jul 2023
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(0)
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Manager

Product, Value

The vendor has made it extremely difficult for patients to log into their accounts. Patients have to...

Jul 2023
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(0)
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Manager

Relationship, Operations

The vendor made a mess of patient accounts when they moved things to a different system and made...

Jul 2023
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(0)
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Manager

Product

Greenway Patient Portal is user friendly. Not a lot of our patients are tech savvy. It is really...

Jul 2023
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Manager

Product

The only thing I would like to see improved in Greenway Patient Portal is the images that are...

Jul 2023
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(0)
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Director

Value

Getting on board included a pretty minimal cost, so if that were the case, we would buy Greenway...

Jul 2023
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(0)
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Director

Product

We would like to see more with Greenway Patient Portal. We are definitely not there in terms of the...

Jul 2023
||
(0)
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Director

Relationship

We haven't contacted the executives at Greenway Health on the patient portal for a while, but when...

Jul 2023
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(0)
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Director

Operations

The implementation with Greenway Health went well in terms of everything we did, including when the...

Jul 2023
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(0)
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Director

Loyalty, Product

Integration has been the problem with Greenway Patient Portal. It has been on the back burner for a...

Jul 2023
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(0)
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Director

Product, Value

Greenway Patient Portal is not costly, so it seems to be a good product in that respect. The portal...

Jul 2023
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(0)
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Manager

Product

The patient portal is antiquated. We can't schedule through it, and there is no functionality for...

Jun 2023
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(0)
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CEO/President

Operations, Product

When we first log in to Greenway Patient Portal, everything is right there. I can get to my chart...

Jun 2023
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(0)
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CEO/President

Loyalty, Product

Greenway Patient Portal is a website we go to. I would like to see it as an app because that works...

Jun 2023
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(0)
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Manager

Operations

Greenway Health was very good about the go-live process. It was wonderful and automatic. We are...

Jun 2023
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(0)
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Director

Relationship

Our Greenway Patient Portal representative seems to change every few months without us knowing....

Jun 2023
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(0)
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Director

Relationship, Product

Greenway Health needs to improve some things across the board. There are occasional issues that...

Jun 2023
||
(0)
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Director

Relationship

Sometimes Greenway Health’s support team takes a while to respond to things and come to resolutions....

Jun 2023
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(0)
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Director

Product

Sometimes patients have a hard time navigating through Greenway Patient Portal. However, a lot of...

Jun 2023
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(0)
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Manager

Operations

We had a hard time with Greenway Patient Portal for a little while, but now that we have it going,...

Jun 2023
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(0)
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VP/Other Executive

Culture, Loyalty, Product

Greenway Health allowed the integration of another patient portal, which I ended up having to...

Jun 2023
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(0)
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VP/Other Executive

Product

We like that a patient is able to receive a link via phone, text, or email and that we can converse...

Jun 2023
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(0)
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VP/Other Executive

Culture, Value

Greenway Health sold us a great package that should have been all inclusive, and when we tried to...

Jun 2023
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(0)
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Manager

Relationship, Product

Greenway Health pretty much keeps their promises about the system. Since the system attaches to a...

Jun 2023
||
(0)
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Manager

Product

Our patients don't complain about Greenway Patient Portal. They love it. The system's admin support...

Jun 2023
||
(0)
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Manager

Relationship

The support for the system can be a little sluggish because we access it through the vendor, and...

Jun 2023
||
(0)
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Manager

Relationship

We meet with Greenway Health's people on a regular basis, and they tell us what they are developing...

Jun 2023
||
(0)
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Manager

Product, Value

We couldn't do without the system. We use the system to get results to our patients quickly and to...

Jun 2023
||
(0)
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Physician

Product

Getting patients onto the portal is tedious. We have complaints about the portal; Greenway Health...

Jun 2023
||
(0)
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Manager

Product

We haven’t had a whole lot of changes on Greenway Patient Portal. It is decent, and I don’t have...

May 2023
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(0)
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Manager

Value

We had the same merchant with Greenway Patient Portal for years, and our patients were used to...

May 2023
||
(0)
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Physician

Product

The product’s ease of use has gotten better, but we have seen some problems where people haven't...

May 2023
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(0)
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Physician

Operations

We have to seek training and do it online by ourselves. That is the way we prefer to do training....

May 2023
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(0)
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Physician

Relationship

The vendor’s support varies. Some workers are excellent at following through and are very...

May 2023
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(0)
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Manager

Product, Value

Our experience with the portal has been largely positive. We were trying to modernize our practice...

May 2023
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(0)
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Manager

Product, Value

The biggest outcome I have seen from working in Greenway Patient Portal is improved patient...

May 2023
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(0)
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Manager

Loyalty, Product

There are not a whole lot of negatives with Greenway Patient Portal. One of the negatives currently...

May 2023
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Manager

Product, Value

We do notify patients when they are marked as no-shows. We have set up the portal to send them an...

May 2023
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(0)
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Manager

Relationship, Value

I hardly ever hear from representatives of Greenway Health, and the portal could always be cheaper.

May 2023
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(0)
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Manager

Relationship

I like the support I receive from Greenway Health. The vendor is very timely, and there are not...

May 2023
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(0)
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Manager

Product

We wish there were an easier way to sign up for the patient portal. To use the portal, we have to...

May 2023
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(0)
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Manager

Product

The product doesn't really help us much, but it is nice that the patients have access to their...

May 2023
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(0)
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Manager

Relationship

We have account managers with Greenway Health, but our account managers seem to have a very high...

May 2023
||
(0)
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Manager

Product

We have no way of knowing or indicating in the system when someone passes away. It would be great if...

May 2023
||
(0)
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Manager

Relationship, Product

Things with the portal are extremely hard because patients make complaints, but then we have to...

May 2023
||
(0)
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Manager

Product

The product’s design, stability, and reliability are really great.

May 2023
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(0)
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Manager

Relationship

If we go up the chain of command, the vendor solves our problems, but we always have to start with...

May 2023
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(0)
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Manager

Product

Greenway Patient Portal isn't well received by our patients because it requires a separate email...

May 2023
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(0)
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Manager

Culture, Value

The vendor has changed the way they bill for certain things. When we do asset reviews, we find...

May 2023
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(0)
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Manager

Product, Value

Patients have had a really hard time changing their passwords or renewing their passwords ever since...

Apr 2023
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(0)
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Manager

Relationship

The vendor’s support team is actually very good. They always respond. I don't always get the answer...

Apr 2023
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(0)
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Manager

Relationship

The vendor’s communication is not helpful. They could just send an email. We had an outage recently...

Apr 2023
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(0)
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Manager

Product, Value

Greenway Patient Portal is very low maintenance. Once it is set up, we don't have to monitor,...

Mar 2023
||
(0)
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Manager

Operations, Product

We don’t get notified very often of updates to Greenway Patient Portal since the updates happen...

Mar 2023
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(0)
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Manager

Product

It is not very easy to upload documents to Greenway Patient Portal. We can upload PDFs, but we can't...

Mar 2023
||
(0)
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Manager

Loyalty, Relationship

Greenway Health is always offering new things. They have released some product notes on upcoming...

Mar 2023
||
(0)
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