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User Commentary
Operations
The implementations for the product have gotten a bit better. I would buy the portal again if it...
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Product
Most of our patients find the portal fairly easy to use. The biggest complaint that I get from...
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Operations
We were promised support and additional training if we needed it. Now, we are told we can't have...
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Product
We used to get calls from patients about password resets for Greenway Patient Portal, and those...
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Relationship
We get regular notifications on anything through Greenway Patient Portal. Also, we have a customer...
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Loyalty, Product
There has really been a lot of focus on Greenway Patient Portal. Greenway Health has made a...
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Loyalty, Product
We have struggled with patients adopting Greenway Patient Portal, and part of that is because we are...
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Product
It is going pretty well with Greenway Patient Portal, however, it is hard to get patients on the...
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Product
We have a few people who can't get their passwords changed in the system, but other than that, I...
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Loyalty, Product
Whether I would buy the system again would depend on whether there was something better out there....
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Relationship
Greenway Health could improve their support people's understanding of problems. We have to explain...
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Product
The lower ease of use for the patient is not necessarily Greenway Health’s fault. Our patients are...
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Product
The release of information on Greenway Patient Portal when patients ask to release a copy of their...
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Loyalty
Greenway Health does try to solve our problems. Greenway Patient Portal is just a terrible product....
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Value
I would absolutely not buy Greenway Patient Portal again. Greenway Health is horrible. At the time...
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Relationship, Operations
Greenway Health’s implementation services are horrible. The vendor has this Greenway Health customer...
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Value
Even though Greenway Patient Portal is ineffective, it is cheap.
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Product
We as an organization can do much better at sending Greenway Patient Portal out. Patients are...
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Relationship
Greenway Health doesn’t reach out to see how we are doing. When the Change Healthcare attack...
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Product
The upgrades have been the only thing that I would probably rate higher for Greenway Patient Portal...
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Product
In Greenway Patient Portal, I am seeing updates from patients on their addresses and things, so that...
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Product
I don't see patients accessing their own records through Greenway Patient Portal, and that was one...
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Relationship, Product
Greenway Health doesn’t listen to the consumer and upgrade all the platforms in ways that would be...
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Product
Greenway Patient Portal is definitely easy to set up. All we have to do is enter the patient's email...
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Relationship
Something that has gone well with Greenway Health in the past few years is that their senior...
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Culture
The sales process could definitely be improved with Greenway Health in general and in terms of...
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Product
There was a change in Greenway Patient Portal, and that change took way too long. Patients were...
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Relationship
Greenway Patient Portal has its own support team, and they get back to us immediately. They work...
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Culture, Relationship
Greenway Health said they would do something we asked them to do, but it has been months, and...
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Product
It is difficult for patients to set up their portal on Greenway Patient Portal because we have to...
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Product
The usability of Greenway Patient Portal is fine. The portal is user friendly and easy to navigate.
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Relationship
Greenway Health has a tier system with three levels of tech support. Everything starts at level one,...
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Product
We don't have very many patients who use Greenway Patient Portal, but we don’t really have any...
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Product
With the portal, there is some time lag between when we have to invite a parent or a patient to the...
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Operations
Normally, unless an organization pays for training, the vendor's release notes will be the only...
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Product, Value
Greenway Patient Portal is frustrating for patients and us. The ease of use has improved for...
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Relationship, Product
We haven't asked for anything new, and we haven't done a lot of new things with Greenway Health. I...
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Operations
When we were doing the training for Greenway Patient Portal, it looked pretty self-explanatory and...
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Relationship, Product
We used to have a ton of people asking about our patient portal, but now I don’t even know the last...
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Culture, Value
The contract is probably the biggest negative with Greenway Health because anytime we add something,...
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Product
Greenway Patient Portal is one of those products that we don’t use all that often. We use it and...
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Product
With our practice at least, there is not a whole lot that we can access in Greenway Patient Portal,...
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Product
Greenway Patient Portal has had a few outages here and there, but those haven't lasted long. Of...
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Operations, Value
Greenway Health charges us for some training, but that seems kind of hollow to me because we are...
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Operations, Product
The main thing that Greenway Health could improve in their patient portal is the ease of use for...
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Product
Greenway Patient Portal is pretty good for an end user. Patients have said it is pretty easy to use....
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Product
Greenway Patient Portal is a little clunky on the back end. On one occasion, we were closed, so I...
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Relationship
I know my executive team. They have had to do some stuff for me, and they always get it done. And...
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Relationship
We have had several account representatives from Greenway Health who we have been able to bring up...
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Product
Compared to other systems, Greenway Patient Portal is pretty generic and standard. There aren't a...
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Relationship, Product
With Greenway Health, we have to open a case for everything. That requires a 15–20 minute phone call...
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Operations
We badgered the vendor about training, and they did give us additional training. When we got to the...
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Loyalty
We chose to give feedback about Greenway Health because our feedback might prevent somebody else...
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Relationship
Patients call us with questions about the portal, and we have no idea how to help. All we can do is...
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Relationship, Operations
Greenway Health notifies us of their updates. They are really good at that. But what they don’t tell...
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Product
The platform does what it is supposed to do. We have improvised ways to make it work.
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Operations, Product
As a patient, the Greenway Patient Portal is pretty self-explanatory. The issue is just the setup...
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Product
Greenway Patient Portal is decent and has come quite a long way.
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Relationship, Operations, Product
We had an upgrade where the vendor changed some things, and it really failed. Something went wrong,...
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Product
Our in-house people are more familiar with the technology in Greenway Patient Portal than our...
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Relationship
Greenway Health has been slow to respond to our tickets, and when they do respond, their answers are...
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Relationship
Greenway Health does not respond when we reach out to them. I am not going to say Greenway Health...
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Culture, Value
Greenway Health charges for every little thing, and there are times when they charge more than they...
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Product
The portal just needs to be more integrated with the PM side so that the patients see the correct...
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Product
The patient portal is pretty simple to use. We can easily reset passwords. There isn't much meat to...
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Value
Our physicians would say we don’t get our money’s worth. The product is rather expensive, but it is...
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Operations
The vendor’s training is nonexistent. All of their training is just modules and online help in the system....
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Operations, Product
Greenway Health Patient Portal is simply not user friendly, and there are limited options. The...
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Operations
Some of Greenway Health’s trainers are really good, but a lot of the ones that I have worked with...
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Product
The product is not intuitive and not user friendly. One of my board members, who has tried and tried...
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Culture
When Greenway Health was selling me the patient portal, they talked about how on the back end, we...
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Product
The vendor hasn’t done anything with the product as far as I can see for years. It is still half junk....
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Relationship, Product
If the vendor is going to do an upgrade. The connotation for me is that they are going to make...
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Loyalty
I abandoned Greenway Patient Portal because it was just too difficult for me and my patients to navigate....
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Product
Greenway Patient Portal is an issue. Patients have trouble with it, especially older patients. I...
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Product
I enjoy using Greenway Patient Portal. It is just like using another product we have. The patient...
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Product
Once the patients get into the product, things seem to be pretty straightforward, but there are...
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Relationship, Value
Outside of sending me an email, Greenway Health doesn’t really do anything as far as our upgrades...
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Product
Once a patient is in the portal, it allows them to communicate with us pretty well. Also, the...
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Operations
When we need training, it is available. And we can always get ahold of our contact who knows how we...
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Relationship, Value
The product has become significantly more expensive, and there have been no graphic updates to make...
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Relationship, Product
Greenway Patient Portal fully meets our needs. I don't need much support with the patient portal,...
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Product
If the patient portal were offered as a standalone, I would likely recommend it. I like how it is...
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