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Greenway Patient Portal Comments
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KLAS Research Director - Adam Cherrington
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Adam Cherrington

Research Director

adam.cherrington@klasresearch.com

801-404-5273

 
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User Commentary

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Manager

If the person we have contact with at Greenway Health can’t resolve our problems, that person will...

Mar 2021
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Manager

Greenway Health emails us and talks to us. I think their support has really been great. I don’t see...

Feb 2021
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Manager

The patient portal is fine when we are in it. When it comes to working as promoted, Greenway Health...

Feb 2021
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Director

We use the product, but it is not a popular tool. I haven’t reviewed the system in a long time, but...

Jan 2021
(0)
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Director

Since I started working with the vendor many years ago, their support has improved. It probably...

Jan 2021
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Manager

We have been having some issues with the patient portal. It has been kind of difficult. The system...

Dec 2020
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Manager

Greenway Health has supported us through the COVID-19 crisis through frequent communication and messaging....

Dec 2020
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VP/Other Executive

I don’t feel like Greenway Health has resources. They aren't putting many things out about their...

Dec 2020
(0)
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VP/Other Executive

Greenway Health’s biggest strength is definitely ease of use for the patient portal. They do not...

Dec 2020
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CIO

We are looking to change products because we need functionality and something that is more tailored...

Nov 2020
(0)
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CIO

We have had issues with the portal for years. It doesn't suit our needs, isn't good for anything,...

Nov 2020
(0)
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CIO

The patient portal isn't very usable. It lacks the functionality that patients need. The portal...

Nov 2020
(0)
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CIO

The patient portal was initially sold to us as a way for patients to retrieve their records, but the...

Nov 2020
(0)
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CIO

The level of integration is very limited in terms of what can be received, processed, and sent. The...

Nov 2020
(0)
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Manager

With COVID-19, we really haven’t had any issues. Our patients have had an easy time reaching us...

Oct 2020
(0)
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Manager

If we are trying to get something corrected or changed with the portal, we can get empty promises at...

Oct 2020
(0)
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Manager

The support people don’t respond as quickly as we would like.

Oct 2020
(0)
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Manager

I know how to get into Greenway Patient Portal. I have some patients who use the solution, but most...

Oct 2020
(0)
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Manager

Everybody that I talk to at Greenway Health is really nice and helpful. If the people I call can't...

Oct 2020
(0)
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Manager

Greenway Patient Portal is working well. The biggest problem we have is that patients don't remember...

Oct 2020
(0)
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Manager

Greenway Patient Portal definitely brings us value. We have patients that upload blood pressure...

Oct 2020
(0)
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Manager

We have issues with Greenway Health's Patient Portal. Some days our patients aren't able to access...

Oct 2020
(0)
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Manager

Greenway Health is always great at assisting in patient communication. We send our patients their...

Oct 2020
(0)
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Manager

Support issues with Greenway Health take a great deal of time. Our office staff members have to...

Oct 2020
(0)
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Manager

The solution goes down a lot, making it unavailable to our patients or for our medication refill...

Oct 2020
(0)
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VP/Other Executive

The product pretty much works the way it is supposed to. I recently was using the product because...

Oct 2020
(0)
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VP/Other Executive

Greenway Health does roll out a whole bunch of new offerings, but those are for organizations that...

Oct 2020
(0)
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VP/Other Executive

Greenway Health has some good people on their support teams, but the executive involvement is kind...

Oct 2020
(0)
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VP/Other Executive

During the implementation, there were a lot of things Greenway Health told us we would have to do....

Oct 2020
(0)
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VP/Other Executive

I guess I would buy the product again. It is integrated with the practice, but all the new products...

Oct 2020
(0)
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Manager

The product works as promoted, but it doesn’t do what we want it to do. There are some things that...

Sep 2020
(0)
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Manager

Greenway Health’s support is good when we need them. They have been pretty open and accessible...

Sep 2020
(0)
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Manager

I would recommend Greenway Health as a company. But the platform is okay. Everything costs extra. I...

Sep 2020
(0)
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Manager

We have been with Greenway Health for several years, and none of them has been perfect. But Greenway...

Sep 2020
(0)
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Manager

The portal works reasonably well for patients. It is pleasing to the eye; it doesn't look overly medical....

Jul 2020
(0)
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Manager

The portal doesn't work very well with our software. The tasking system is a little complex and...

Jul 2020
(0)
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Manager

With any portal, because of security, patients put in their email, and then they have to log in with...

Jul 2020
(0)
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Director

The portal that we were originally launched on offered a lot more customization on the practice...

Jun 2020
(0)
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Director

The solution has trouble exporting certain elements of the data out of the system. The portal isn't...

Jun 2020
(0)
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Director

One of the vendor's representatives is always spot on with support issues that are related to the...

Jun 2020
(0)
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Manager

The patient portal is good but is almost too simple. It is so simple that I have to tell people to...

Jun 2020
(0)
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Manager

The system goes down a lot and has its quirks. My account is old, and sometimes I go into my account...

Jun 2020
(0)
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Manager

The system is meeting our needs. There are always things that come up that could be better, but the...

Jun 2020
(0)
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Manager

I would not give the vendor a high rating for supporting us during the COVID-19 crisis. We wanted...

Jun 2020
(0)
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CEO/President

I don’t think there is really any value in patient portals. That is not a knock on Greenway Health’s...

May 2020
(0)
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CEO/President

The only thing that we really use on the product is patient messaging, and I like that. However,...

May 2020
(0)
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Manager

The patient portal is our biggest pet peeve and our biggest complaint. The portal is very...

May 2020
(0)
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CEO/President

Greenway Patient Portal was revised, but I can’t really think of any specific things that they said...

May 2020
(0)
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CEO/President

Greenway Health says they are going to fix a lot of things, but they don’t fix those things. They...

May 2020
(0)
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CEO/President

Greenway Health has updates and sends out a generic blast email. Because of our hosting model, we...

May 2020
(0)
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CEO/President

Greenway Health broke up the patient portal, so we can purchase the patient portal that communicates...

May 2020
(0)
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CEO/President

Greenway Health’s support is pretty responsive. The only time the support people reach out to me is...

May 2020
(0)
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