Greenway Patient Portal
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
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User Commentary
Greenway Health's support started out really great, but I feel like the vendor is having a hard time...
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The system is pretty easy to use, but we are having a hard time getting people to use it. That isn't...
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I don't think that it is hard to sign on to the system, but we have a few patients who struggle with...
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The Greenway Health team is always available if we need help or assistance. It seems that they have...
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Ever since we changed over to Greenway Patient Portal, everything has had a price to it. With...
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Greenway Health has My Greenway for training, and everything is there. Rather than trying to do...
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The vendor's staff changes all the time, so when I go to Greenway Health with an issue or question,...
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We use Greenway Patient Portal, and I liked my old system better. I had better access to it, but...
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With Greenway Patient Portal, we don't have that much trouble with information coming over through...
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I am pretty satisfied with the portal as a whole. It is pretty user friendly, and it does what we...
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We do have to troubleshoot with patients from time to time when using Greenway Patient Portal....
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I wanted to see a patient-messaging solution from Greenway Health that would notify my patients of...
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We already have more users than we did on our old patient portal. We are moving in the right...
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A while back, the vendor said that more integration would be coming, but that never really happened....
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The patient portal could be more user friendly. We get a lot of calls from patients who can't create...
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Greenway Health charges us per hour for training unless we go online and do the training ourselves,...
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We have had quite a few issues with promoting interoperability, especially when attesting to...
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When we first went live on Greenway Patient Portal, we could not broadcast to all patients at one...
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I will get a status update quarterly on a case we submitted years ago, and that is totally...
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Every practice has someone that is assigned to them as their project manager. I tried for months to...
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I would like to see Greenway Health’s patient portal have an app that I could use on my phone. That...
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Searching for items in Greenway Patient Portal is not always easy. I know where to go to look for...
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Greenway Health doesn’t keep promises. Attached to the portal is patient messaging where we can...
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Greenway Health’s updates are part of our original contract and the monthly fee we pay. But for...
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I would describe Greenway Patient Portal as underwhelming. It is very basic. That could be very good...
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We really needed a telehealth solution, and we had to find a third-party solution because Greenway...
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There is some patient concern over the inability to prevent behavioral health from being seen on the...
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Patients would like to see other things in the product, but the ease of use for the patient is perfect....
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Greenway Health offers multiple services that are important because we can provide those services to...
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Our experience with Greenway Patient Portal has been good. We switched from one portal to another,...
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Our patients really like Greenway Patient Portal. They can find things more easily. The portal is...
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I wouldn’t say that we have been nickel-and-dimed by Greenway Health. At times, we have thought some...
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Greenway Health is still a couple of days behind in answering tickets. I can put information on the...
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Greenway Patient Portal is getting a lot better. The vendor is finally doing some necessary upgrades...
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I have a couple of patients calling because they don’t realize that they have a portal with the same...
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Every time there is something new that we have to have, there is going to be a fee.
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The portal is really simple, so we have good training for it. The experience is pretty smooth, and...
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For our patients, the portal is great. We still have some people who have trouble with it, but not...
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The portal hasn't changed much. Greenway Health doesn't seem to do much with the portal; the system...
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Greenway Patient Portal is actually great. I am sure there is a lot that we are not using. I think...
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The feedback from patients about Greenway Patient Portal is about navigation and what they can and...
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Greenway Patient Portal is a nice enough product, but we almost feel like we are the beta testers....
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The patients love the portal. It is easy for them to use, and they don’t have any complaints.
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I haven't received much good feedback about the solution from our patients. They have had a lot of...
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I think that Greenway Health has another portal that may be better but more expensive. We haven't...
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I don't really have any interactions with Greenway Health.
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Greenway Patient Portal doesn't have much financial capability beyond patients being able to send...
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Greenway Patient Portal gets utilized more now than in it has the last few years. It serves its...
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We like being able to communicate with the patient directly without playing phone tag. Instead of...
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We don’t really hear from Greenway Health unless they need anything from us or are trying to sell...
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Greenway Patient Portal is okay. It is not great. It is not bad. It is not as robust as I had hoped...
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Greenway Patient Portal upgrades on its own; I do not have to do anything. We have not had any...
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