Greenway Patient Portal Comments

 
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User Commentary

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Manager

Technology

The portal works reasonably well for patients. It is pleasing to the eye; it doesn't look overly medical....

Jul 2020
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Manager

Functionality and Upgrades

The portal doesn't work very well with our software. The tasking system is a little complex and...

Jul 2020
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Manager

Functionality and Upgrades

With any portal, because of security, patients put in their email, and then they have to log in with...

Jul 2020
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Director

Functionality and Upgrades

The portal that we were originally launched on offered a lot more customization on the practice...

Jun 2020
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Director

Functionality and Upgrades

The solution has trouble exporting certain elements of the data out of the system. The portal isn't...

Jun 2020
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Director

Service and Support

One of the vendor's representatives is always spot on with support issues that are related to the...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The patient portal is good but is almost too simple. It is so simple that I have to tell people to...

Jun 2020
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Manager

Functionality and Upgrades

The system goes down a lot and has its quirks. My account is old, and sometimes I go into my account...

Jun 2020
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Manager

Functionality and Upgrades

The system is meeting our needs. There are always things that come up that could be better, but the...

Jun 2020
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Manager

Service and Support

I would not give the vendor a high rating for supporting us during the COVID-19 crisis. We wanted...

Jun 2020
 Helpful

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CEO/President

Other Observations & Comments

I don’t think there is really any value in patient portals. That is not a knock on Greenway Health’s...

May 2020
 Helpful

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CEO/President

Future Outlook

The only thing that we really use on the product is patient messaging, and I like that. However,...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The patient portal is our biggest pet peeve and our biggest complaint. The portal is very...

May 2020
 Helpful

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CEO/President

Functionality and Upgrades

Greenway Patient Portal was revised, but I can’t really think of any specific things that they said...

May 2020
 Helpful

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CEO/President

Service and Support

Greenway Health says they are going to fix a lot of things, but they don’t fix those things. They...

May 2020
 Helpful

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CEO/President

Functionality and Upgrades

Greenway Health has updates and sends out a generic blast email. Because of our hosting model, we...

May 2020
 Helpful

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CEO/President

Other Observations & Comments

Greenway Health broke up the patient portal, so we can purchase the patient portal that communicates...

May 2020
 Helpful

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CEO/President

Service and Support

Greenway Health’s support is pretty responsive. The only time the support people reach out to me is...

May 2020
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Manager

Service and Support

The product is pretty easy to use. When I wasn't getting answers or a timely follow-up, I could call...

Mar 2020
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Manager

Functionality and Upgrades

Our patients are really compliant with the implementation of the system. The system does meet the...

Mar 2020
 Helpful

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Manager

Other Observations & Comments

There has been a slowdown in patients signing up for the portal. The training has been more on our...

Mar 2020
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Manager

Functionality and Upgrades

We have a percentage of patients who call us asking what they should do and where they should go and...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

For us, things really haven’t worked out the way we thought they would. We send invitations, but the...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

We have a lot of patients that have issues with logging on to the portal. We spend a lot of time...

Nov 2019
 Helpful

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Manager

Implementation and Training

Greenway Health keeps their promises 85%–90% of the time. Our implementation was pretty flawless.

Nov 2019
 Helpful

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Manager

Implementation and Training

I don’t care for Greenway Health’s training. I don’t think it is very effective or valuable.

Nov 2019
 Helpful

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Manager

Service and Support

Greenway Health was initially good at helping us with our integration and interoperability goals,...

Nov 2019
 Helpful

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Manager

Relationship

Greenway Health is pretty innovative. They come up with new things all the time. In addition,...

Nov 2019
 Helpful

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Manager

Relationship

Greenway Health is part of our long-term plans. I would buy the portal again. Greenway Health has...

Nov 2019
 Helpful

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Manager

Other Observations & Comments

Greenway Health sends us tons of emails. Their emails are educational and beneficial. To go above...

Nov 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

Greenway Health has avoided charging for every little thing.

Nov 2019
 Helpful

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Manager

Implementation and Training

Once someone is trained on the portal, he or she knows how to use it. It would be nice to have some...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

The portal works as promoted and is pretty user friendly. A few people struggle with it, but not...

Nov 2019
 Helpful

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Manager

Service and Support

Greenway Health’s support people have a hard time getting cases resolved across the board, not just...

Nov 2019
 Helpful

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Manager

Other Observations & Comments

Greenway Health’s portal works, but getting people on it in order to drive tangible outcomes is a struggle....

Nov 2019
 Helpful

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Manager

Other Observations & Comments

Things with the patient portal are going okay. Numerous people communicate with us through it, but...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

When we had to do broadcast messaging, we were able to send educational material through the portal....

Nov 2019
 Helpful

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Manager

Other Observations & Comments

Any kind of marketing advice Greenway Health could provide for the portal to get patients interested...

Nov 2019
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Manager

Service and Support

Greenway Health’s customer service is good. Once the people get back to us, they try to take care of...

Oct 2019
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Manager

Functionality and Upgrades

The system is good and easy to navigate. With the previous version of the portal, the patients had a...

Oct 2019
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Manager

Functionality and Upgrades

The portal is more integrated now. Patients don’t have to log in to a portal for our office and a...

Oct 2019
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Manager

Implementation and Training

The people who knew anything don't seem to work at Greenway Health anymore. We recently called it...

Oct 2019
 Helpful

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Manager

Relationship

Over a short period of time, we went through several project managers. One of the project managers...

Oct 2019
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Manager

Relationship

We just feel like an afterthought now, and we have been with the company for a long time. Greenway...

Oct 2019
 Helpful

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Manager

Relationship

Greenway Health is definitely hands off. We pay a lot of money for the system. One would think that...

Oct 2019
 Helpful

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Manager

Interfacing and Integration

I am less enthusiastic about Greenway Health than I was about our previous vendor. I really liked...

Oct 2019
 Helpful

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Manager

Interfacing and Integration

Our previous patient portal couldn't integrate bidirectionally with Greenway's EHR. The problem was...

Oct 2019
 Helpful

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Manager

Technology

There have been times when Greenway Patient Portal has been completely down. There have been times...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

The functionality that allows patients to send messages to nurses and request appointments through...

Oct 2019
 Helpful

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Manager

Technology

Fortunately, we don't have the lack of bidirectional integration that we had when we had our...

Oct 2019
 Helpful

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Manager

Implementation and Training

The implementation and training were good. The people who helped us during the sales and training...

Oct 2019
 Helpful

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Manager

Relationship

We have had the patient portal for a long time. Greenway Patient Portal is part of our long-term...

Oct 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

Greenway Health does nickel-and-dime us. Anything and everything I ask for has some kind of charge...

Oct 2019
 Helpful

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Manager

Service and Support

Other than the cost, I love everything about Greenway Health. Their support is spot on, and I have...

Oct 2019
 Helpful

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Manager

Other Observations & Comments

Greenway Health keeps everything pretty up to date. I like to wait to upgrade for a while so that...

Oct 2019
 Helpful

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Manager

Other Observations & Comments

We do our upgrades in-house, and we are not on the cloud because we cannot afford to be. Greenway...

Oct 2019
 Helpful

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Manager

Other Observations & Comments

Greenway Health's patient portal is a little sketchy. I have problems with the patient portal about...

Oct 2019
 Helpful

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Manager

Other Observations & Comments

I don't know whether there is anything better than Greenway Patient Portal because I haven't had the...

Oct 2019
 Helpful

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Manager

Service and Support

About 99.99% of the time, Greenway Health's support team is on the phone. I don't have many issues,...

Oct 2019
 Helpful

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Manager

Service and Support

We have a representative, and I am a thorn in that person's side because I find all of the little...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

When the vendor upgraded the patient portal, that was really good for us. Anytime a lab or x-ray is...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

Our older patients have a hard time using the patient portal, but looking up things is pretty self-explanatory....

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

When we upgraded, we had a little bit of trouble because we had to send out new invitations, and...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

Greenway Health's patient portal is clunky and difficult to use. The number one question I get when...

Oct 2019
 Helpful

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Manager

Service and Support

Greenway Health had someone listen to our feedback. We listed a number of things, and the person...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

Greenway Health’s patient portal is good, but we don’t have as many patients using it as we would...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

The Greenway Health portal just really hasn’t upgraded. It is very basic and generic. That is good...

Oct 2019
 Helpful

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Manager

Service and Support

We used to get the hardware support from Greenway Health. I think they outsource it now, so it is a...

Sep 2019
 Helpful

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Manager

Relationship

Greenway Health does keep all their promises. They are constantly updating, so that is good because...

Sep 2019
 Helpful

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Manager

Service and Support

Greenway Health's support is actually really good. They had a big overhaul of their support a few...

Aug 2019
 Helpful

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Manager

Functionality and Upgrades

I would love for Greenway Health to make it easier to send out health reminders to patients. We have...

Aug 2019
 Helpful

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Manager

Functionality and Upgrades

Our patients are able to pop into Greenway Patient Portal and request appointments, and we are able...

Aug 2019
 Helpful

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Manager

Functionality and Upgrades

The portal is much easier to use than I thought. We have the flexibility to send text messages, and...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

I would love to have more robust messaging and documentation in the portal. Sending different...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

I don't know whether the patient portal does as much as I would like it to do, but it is fairly...

Jul 2019
 Helpful

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Manager

Implementation and Training

Greenway Health has a patient education platform that I never have time to log on to and access. The...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

There are some issues with the patient portal. It doesn't directly post things into the patients'...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

Greenway Health doesn’t have an app for their portal, and that is ridiculous. The vendor can’t show...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

The way that information is shown in the portal is generally unhelpful. The portal has a huge,...

Jul 2019
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Manager

Functionality and Upgrades

Greenway Health’s portal is a very basic product. I can’t change anything except for our logo and...

Jul 2019
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Manager

Service and Support

The most helpful support person is an individual who works on the portal. That person is incredibly...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

When patients want to send a message to anyone at our practice, they can only send four types of...

Jul 2019
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Manager

Functionality and Upgrades

The portal has never worked appropriately. We don’t even recommend it to our patients anymore...

May 2019
 Helpful

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CIO

Functionality and Upgrades

The only thing that I still don’t like about Greenway Patient Portal is the invitation process. In...

Mar 2019
 Helpful

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CIO

Future Outlook

I can say that over the last year, we have seen a real uptick in the quality of the solution itself...

Mar 2019
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CIO

Future Outlook

Greenway Patient Portal has sort of been this slow burn since we switched to it. Greenway Patient...

Mar 2019
 Helpful