Greenway Patient Portal
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Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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User Commentary

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Manager

Greenway Health's support started out really great, but I feel like the vendor is having a hard time...

Apr 2022
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Manager

The system is pretty easy to use, but we are having a hard time getting people to use it. That isn't...

Apr 2022
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Manager

I don't think that it is hard to sign on to the system, but we have a few patients who struggle with...

Apr 2022
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Manager

The Greenway Health team is always available if we need help or assistance. It seems that they have...

Jan 2022
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Manager

Ever since we changed over to Greenway Patient Portal, everything has had a price to it. With...

Jan 2022
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Manager

Greenway Health has My Greenway for training, and everything is there. Rather than trying to do...

Jan 2022
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Manager

The vendor's staff changes all the time, so when I go to Greenway Health with an issue or question,...

Jan 2022
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Manager

We use Greenway Patient Portal, and I liked my old system better. I had better access to it, but...

Nov 2021
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Manager

With Greenway Patient Portal, we don't have that much trouble with information coming over through...

Oct 2021
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Manager

I am pretty satisfied with the portal as a whole. It is pretty user friendly, and it does what we...

Oct 2021
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Manager

We do have to troubleshoot with patients from time to time when using Greenway Patient Portal....

Oct 2021
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Manager

I wanted to see a patient-messaging solution from Greenway Health that would notify my patients of...

Sep 2021
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Manager

We already have more users than we did on our old patient portal. We are moving in the right...

Sep 2021
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Director

A while back, the vendor said that more integration would be coming, but that never really happened....

Aug 2021
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Director

The patient portal could be more user friendly. We get a lot of calls from patients who can't create...

Aug 2021
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Manager

Greenway Health charges us per hour for training unless we go online and do the training ourselves,...

Aug 2021
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Manager

We have had quite a few issues with promoting interoperability, especially when attesting to...

Aug 2021
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Manager

When we first went live on Greenway Patient Portal, we could not broadcast to all patients at one...

Aug 2021
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Manager

I will get a status update quarterly on a case we submitted years ago, and that is totally...

Aug 2021
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Manager

Every practice has someone that is assigned to them as their project manager. I tried for months to...

Aug 2021
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Manager

I would like to see Greenway Health’s patient portal have an app that I could use on my phone. That...

Aug 2021
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Manager

Searching for items in Greenway Patient Portal is not always easy. I know where to go to look for...

Aug 2021
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Manager

Greenway Health doesn’t keep promises. Attached to the portal is patient messaging where we can...

Aug 2021
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Manager

Greenway Health’s updates are part of our original contract and the monthly fee we pay. But for...

Aug 2021
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CIO

I would describe Greenway Patient Portal as underwhelming. It is very basic. That could be very good...

Aug 2021
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CIO

We really needed a telehealth solution, and we had to find a third-party solution because Greenway...

Aug 2021
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CIO

There is some patient concern over the inability to prevent behavioral health from being seen on the...

Aug 2021
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COO

Patients would like to see other things in the product, but the ease of use for the patient is perfect....

Aug 2021
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COO

Greenway Health offers multiple services that are important because we can provide those services to...

Aug 2021
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Analyst/Coordinator

Our experience with Greenway Patient Portal has been good. We switched from one portal to another,...

Aug 2021
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Analyst/Coordinator

Our patients really like Greenway Patient Portal. They can find things more easily. The portal is...

Aug 2021
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Analyst/Coordinator

I wouldn’t say that we have been nickel-and-dimed by Greenway Health. At times, we have thought some...

Aug 2021
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Analyst/Coordinator

Greenway Health is still a couple of days behind in answering tickets. I can put information on the...

Aug 2021
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Analyst/Coordinator

Greenway Patient Portal is getting a lot better. The vendor is finally doing some necessary upgrades...

Aug 2021
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Analyst/Coordinator

I have a couple of patients calling because they don’t realize that they have a portal with the same...

Aug 2021
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Analyst/Coordinator

Every time there is something new that we have to have, there is going to be a fee.

Aug 2021
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Analyst/Coordinator

The portal is really simple, so we have good training for it. The experience is pretty smooth, and...

Aug 2021
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Analyst/Coordinator

For our patients, the portal is great. We still have some people who have trouble with it, but not...

Aug 2021
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Analyst/Coordinator

The portal hasn't changed much. Greenway Health doesn't seem to do much with the portal; the system...

Aug 2021
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Manager

Greenway Patient Portal is actually great. I am sure there is a lot that we are not using. I think...

Aug 2021
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Manager

The feedback from patients about Greenway Patient Portal is about navigation and what they can and...

Jul 2021
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Manager

Greenway Patient Portal is a nice enough product, but we almost feel like we are the beta testers....

Jul 2021
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Analyst/Coordinator

The patients love the portal. It is easy for them to use, and they don’t have any complaints.

Jul 2021
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Manager

I haven't received much good feedback about the solution from our patients. They have had a lot of...

Jul 2021
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Manager

I think that Greenway Health has another portal that may be better but more expensive. We haven't...

Jul 2021
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Manager

I don't really have any interactions with Greenway Health.

Jul 2021
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Manager

Greenway Patient Portal doesn't have much financial capability beyond patients being able to send...

Jul 2021
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Manager

Greenway Patient Portal gets utilized more now than in it has the last few years. It serves its...

Jul 2021
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CEO/President

We like being able to communicate with the patient directly without playing phone tag. Instead of...

Jun 2021
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CEO/President

We don’t really hear from Greenway Health unless they need anything from us or are trying to sell...

Jun 2021
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Manager

Greenway Patient Portal is okay. It is not great. It is not bad. It is not as robust as I had hoped...

Jun 2021
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Manager

Greenway Patient Portal upgrades on its own; I do not have to do anything. We have not had any...

Jun 2021
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