Greenway Patient Portal
Filtered view: All
Subject Expert
Coray Tate
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Product
We haven’t had a whole lot of changes on Greenway Patient Portal. It is decent, and I don’t have...
Login or Create an Account to see details.
Value
We had the same merchant with Greenway Patient Portal for years, and our patients were used to...
Login or Create an Account to see details.
Product
The product’s ease of use has gotten better, but we have seen some problems where people haven't...
Login or Create an Account to see details.
Operations
We have to seek training and do it online by ourselves. That is the way we prefer to do training....
Login or Create an Account to see details.
Relationship
The vendor’s support varies. Some workers are excellent at following through and are very...
Login or Create an Account to see details.
Product, Value
Our experience with the portal has been largely positive. We were trying to modernize our practice...
Login or Create an Account to see details.
Product, Value
The biggest outcome I have seen from working in Greenway Patient Portal is improved patient...
Login or Create an Account to see details.
Loyalty, Product
There are not a whole lot of negatives with Greenway Patient Portal. One of the negatives currently...
Login or Create an Account to see details.
Product, Value
We do notify patients when they are marked as no-shows. We have set up the portal to send them an...
Login or Create an Account to see details.
Relationship, Value
I hardly ever hear from representatives of Greenway Health, and the portal could always be cheaper.
Login or Create an Account to see details.
Relationship
I like the support I receive from Greenway Health. The vendor is very timely, and there are not...
Login or Create an Account to see details.
Product
We wish there were an easier way to sign up for the patient portal. To use the portal, we have to...
Login or Create an Account to see details.
Product
The product doesn't really help us much, but it is nice that the patients have access to their...
Login or Create an Account to see details.
Relationship
We have account managers with Greenway Health, but our account managers seem to have a very high...
Login or Create an Account to see details.
Product
We have no way of knowing or indicating in the system when someone passes away. It would be great if...
Login or Create an Account to see details.
Relationship, Product
Things with the portal are extremely hard because patients make complaints, but then we have to...
Login or Create an Account to see details.
Product
The product’s design, stability, and reliability are really great.
Login or Create an Account to see details.
Relationship
If we go up the chain of command, the vendor solves our problems, but we always have to start with...
Login or Create an Account to see details.
Product
Greenway Patient Portal isn't well received by our patients because it requires a separate email...
Login or Create an Account to see details.
Culture, Value
The vendor has changed the way they bill for certain things. When we do asset reviews, we find...
Login or Create an Account to see details.
Product, Value
Patients have had a really hard time changing their passwords or renewing their passwords ever since...
Login or Create an Account to see details.
Relationship
The vendor’s support team is actually very good. They always respond. I don't always get the answer...
Login or Create an Account to see details.
Relationship
The vendor’s communication is not helpful. They could just send an email. We had an outage recently...
Login or Create an Account to see details.
Product, Value
Greenway Patient Portal is very low maintenance. Once it is set up, we don't have to monitor,...
Login or Create an Account to see details.
Operations, Product
We don’t get notified very often of updates to Greenway Patient Portal since the updates happen...
Login or Create an Account to see details.
Product
It is not very easy to upload documents to Greenway Patient Portal. We can upload PDFs, but we can't...
Login or Create an Account to see details.
Loyalty, Relationship
Greenway Health is always offering new things. They have released some product notes on upcoming...
Login or Create an Account to see details.
Product
We get so many complaints from patients about Greenway Patient Portal. Our patients have issues, one...
Login or Create an Account to see details.
Product
The thing in Greenway Patient Portal that shines most is the communication functionality for...
Login or Create an Account to see details.
Product
Greenway Patient Portal is a portal, and a portal is a portal. That sounds silly, but in our...
Login or Create an Account to see details.
Product
There is a problem with the system's PDF formations. The portal converts GIF files instead of PDFs,...
Login or Create an Account to see details.
Product, Value
Greenway Health's services are very good, and the product is user friendly. Our patients are happy...
Login or Create an Account to see details.
Operations, Product
With the initial login and setup, some of our older patients have a hard time understanding the...
Login or Create an Account to see details.
Culture, Product
We don't have any issues with Greenway Patient Portal, and when we use it, it seems to work fine....
Login or Create an Account to see details.
Product
The communication in the patient portal seems to work fine. I get a lot of complaints about errors...
Login or Create an Account to see details.
Value
Greenway Health charges a lot for their product, but they cover a lot of different items. The vendor...
Login or Create an Account to see details.
Operations
During our implementation, Greenway Health could have done better in terms of maintenance and ease...
Login or Create an Account to see details.
Operations, Product
Due to the 21st Century Cures Act requirements, Greenway Health rolled out an update to their...
Login or Create an Account to see details.
Relationship
Greenway Health has made efforts, and I have spoken with our account management, so the effort is...
Login or Create an Account to see details.
Operations
When we did the go-live with Greenway Health, they were there every step of the way. They guided us...
Login or Create an Account to see details.
Product
Greenway Patient Portal hasn't given me any problems. It generates the reports that we needed to...
Login or Create an Account to see details.
Culture, Operations
Greenway Health has done pretty well as far as upgrades and implementations go.
Login or Create an Account to see details.
Product
Greenway Patient Portal isn’t intuitive enough for the patient, and it doesn’t provide enough...
Login or Create an Account to see details.
Loyalty
I expect my satisfaction with Greenway Patient Portal to increase because the vendor will bring in...
Login or Create an Account to see details.
Relationship
Greenway Patient Portal’s support is pretty good, but the support team doesn't always have the...
Login or Create an Account to see details.
Relationship
There is no executive involvement from Greenway Health. The vendor's people don't come to our...
Login or Create an Account to see details.
Product
Some patients have accounts on patient portals with other practices that use the same portal, and...
Login or Create an Account to see details.
Product, Value
Greenway Patient Portal has made our lives a lot easier. It is nice because everything is in the...
Login or Create an Account to see details.
Product
We are separate from our local hospital, so it is very nice for patients to have access to records...
Login or Create an Account to see details.
Operations
We didn't see any interruptions during the implementation services. The implementation was basically...
Login or Create an Account to see details.
Operations
For our training, I would like to see more live webinars or live Q&A sessions. It would also be...
Login or Create an Account to see details.
Operations
Our initial training for the system was great. We haven't had any training since then, but we...
Login or Create an Account to see details.
Operations, Product
The vendor does upgrades for us behind the scenes. We don't have to do anything for those upgrades....
Login or Create an Account to see details.
Product
Very few of our patients have problems with the system, so I would say that the system's ease of use...
Login or Create an Account to see details.
Culture, Relationship
We are a small company, but we are still a customer. It shouldn't matter whether we are a...
Login or Create an Account to see details.
Product
The patient portal is pretty standard. From a provider viewpoint, it is nice to see the birthdays...
Login or Create an Account to see details.
Relationship, Product
We have had issues with the product not working correctly. Greenway Health did an upgrade, but I...
Login or Create an Account to see details.
Relationship, Product
We do have some people who struggle with the portal.
Login or Create an Account to see details.
Operations, Value
Greenway Health provided training, but we had to pay a lot of extra money for it. The training was,...
Login or Create an Account to see details.
Operations, Value
We do not have much flexibility to customize Greenway Patient Portal, but that is most likely...
Login or Create an Account to see details.
Product
I like the reminders that get sent out in Greenway Patient Portal, and I like the ability to send...
Login or Create an Account to see details.
Relationship
Greenway Health’s support has been pretty good. When we send in a question, the vendor gets back to...
Login or Create an Account to see details.
Relationship, Product
There have been some issues that seem to keep dragging on. A while ago, patients were getting...
Login or Create an Account to see details.
Culture, Value
Greenway Health charges us for a lot of things. There are different charges for certain parts of the...
Login or Create an Account to see details.
Loyalty, Relationship
We are not planning to make a switch, but if Greenway Health doesn't fix their issues with support,...
Login or Create an Account to see details.
Value
Greenway Health has been talking about getting better patient engagement tools for a long time, but...
Login or Create an Account to see details.
Operations, Product
The patient side of Greenway Patient Portal could use more training. Sometimes patients are not able...
Login or Create an Account to see details.
Product
Greenway Patient Portal is not the greatest, but it is not the worst. It is functional, but it is...
Login or Create an Account to see details.
Product
Greenway Patient Portal is easy for our patients to use on their end. The vendor has made the portal...
Login or Create an Account to see details.
Loyalty
Each time patients use Greenway Patient Portal, they have to log in. It probably isn’t a big deal,...
Login or Create an Account to see details.
Product
I would love to see Greenway Health enhance the patient portal to make it easier for physicians to...
Login or Create an Account to see details.
Product
I don't have a problem with the patient portal from Greenway Health. The portal seems to work well,...
Login or Create an Account to see details.
Product
If there are any inconsistencies with the information that we have and what the patient types into...
Login or Create an Account to see details.
Operations, Product
I would like to be able to send out messages to everybody through the system. I think I can do that,...
Login or Create an Account to see details.
Relationship
I usually have to go through the support team to get help, and that takes multiple calls. I always...
Login or Create an Account to see details.
Product
Greenway Patient Portal provides all of the information that a patient would need. The system does...
Login or Create an Account to see details.
Product
The login process is a little tedious for some of my patients; they struggle with it. The patients...
Login or Create an Account to see details.
Featured Reports
Preferences