Greenway Patient Portal Commentary
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Subject Expert
Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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User Commentary

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Manager

Product

It is not easy for patients to reset their password or gain access if they forget how to get on...

Oct 2024
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(0)
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Manager

Product

Greenway Patient Portal has really improved. The only thing that it can't do that other portals can...

Oct 2024
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Manager

Relationship

A few years ago, Greenway Health moved all of their support overseas. I know many companies are...

Oct 2024
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Manager

Product

The ease of use for patients in Greenway Patient Portal is way better than what we used before....

Sep 2024
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Director

Product

Greenway Patient Portal is pretty basic, but it definitely meets the needs of our practice and our...

Sep 2024
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Director

Product

The only challenge with Greenway Patient Portal is that it is run through My Health Record, and...

Sep 2024
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Director

Relationship

For Greenway Health, the support is largely offshore, so there are definitely some challenges there....

Sep 2024
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Manager

Relationship

Most of the time, Greenway Health takes care of things when I call them. Customer support from...

Aug 2024
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Manager

Value

Greenway Health charges for a lot of things. Anything we add, we pay for it. Even though we are...

Aug 2024
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Manager

Product

I don't think Greenway Patient Portal is the greatest, but I don't think it is the worst either. It...

Aug 2024
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Nurse

Operations

The implementations for the product have gotten a bit better. I would buy the portal again if it...

Jul 2024
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Nurse

Product

Most of our patients find the portal fairly easy to use. The biggest complaint that I get from...

Jul 2024
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Nurse

Operations

We were promised support and additional training if we needed it. Now, we are told we can't have...

Jul 2024
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Manager

Product

We used to get calls from patients about password resets for Greenway Patient Portal, and those...

Jul 2024
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Manager

Relationship

We get regular notifications on anything through Greenway Patient Portal. Also, we have a customer...

Jul 2024
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Manager

Loyalty, Product

There has really been a lot of focus on Greenway Patient Portal. Greenway Health has made a...

Jul 2024
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Manager

Loyalty, Product

We have struggled with patients adopting Greenway Patient Portal, and part of that is because we are...

Jul 2024
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CEO/President

Product

It is going pretty well with Greenway Patient Portal, however, it is hard to get patients on the...

Jun 2024
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(0)
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Manager

Product

We have a few people who can't get their passwords changed in the system, but other than that, I...

Jun 2024
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Manager

Loyalty, Product

Whether I would buy the system again would depend on whether there was something better out there....

Jun 2024
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Manager

Relationship

Greenway Health could improve their support people's understanding of problems. We have to explain...

Jun 2024
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Director

Product

The lower ease of use for the patient is not necessarily Greenway Health’s fault. Our patients are...

Jun 2024
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Director

Product

The release of information on Greenway Patient Portal when patients ask to release a copy of their...

Jun 2024
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Director

Loyalty

Greenway Health does try to solve our problems. Greenway Patient Portal is just a terrible product....

Jun 2024
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(0)
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Director

Value

I would absolutely not buy Greenway Patient Portal again. Greenway Health is horrible. At the time...

Jun 2024
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Director

Relationship, Operations

Greenway Health’s implementation services are horrible. The vendor has this Greenway Health customer...

Jun 2024
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(0)
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Manager

Value

Even though Greenway Patient Portal is ineffective, it is cheap.

Jun 2024
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(0)
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Manager

Product

We as an organization can do much better at sending Greenway Patient Portal out. Patients are...

Jun 2024
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(0)
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Manager

Relationship

Greenway Health doesn’t reach out to see how we are doing. When the Change Healthcare attack...

May 2024
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(0)
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COO

Product

The upgrades have been the only thing that I would probably rate higher for Greenway Patient Portal...

Apr 2024
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(0)
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COO

Product

In Greenway Patient Portal, I am seeing updates from patients on their addresses and things, so that...

Apr 2024
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COO

Product

I don't see patients accessing their own records through Greenway Patient Portal, and that was one...

Apr 2024
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COO

Relationship, Product

Greenway Health doesn’t listen to the consumer and upgrade all the platforms in ways that would be...

Apr 2024
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COO

Product

Greenway Patient Portal is definitely easy to set up. All we have to do is enter the patient's email...

Apr 2024
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Analyst/Coordinator

Relationship

Something that has gone well with Greenway Health in the past few years is that their senior...

Apr 2024
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Analyst/Coordinator

Culture

The sales process could definitely be improved with Greenway Health in general and in terms of...

Apr 2024
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(0)
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Manager

Product

There was a change in Greenway Patient Portal, and that change took way too long. Patients were...

Apr 2024
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Manager

Relationship

Greenway Patient Portal has its own support team, and they get back to us immediately. They work...

Apr 2024
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Director

Culture, Relationship

Greenway Health said they would do something we asked them to do, but it has been months, and...

Mar 2024
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(0)
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Director

Product

It is difficult for patients to set up their portal on Greenway Patient Portal because we have to...

Mar 2024
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(0)
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Director

Product

The usability of Greenway Patient Portal is fine. The portal is user friendly and easy to navigate.

Mar 2024
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(0)
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Director

Relationship

Greenway Health has a tier system with three levels of tech support. Everything starts at level one,...

Mar 2024
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Director

Product

We don't have very many patients who use Greenway Patient Portal, but we don’t really have any...

Mar 2024
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Manager

Product

With the portal, there is some time lag between when we have to invite a parent or a patient to the...

Feb 2024
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Manager

Operations

Normally, unless an organization pays for training, the vendor's release notes will be the only...

Feb 2024
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COO

Product, Value

Greenway Patient Portal is frustrating for patients and us. The ease of use has improved for...

Feb 2024
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COO

Relationship, Product

We haven't asked for anything new, and we haven't done a lot of new things with Greenway Health. I...

Feb 2024
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Manager

Operations

When we were doing the training for Greenway Patient Portal, it looked pretty self-explanatory and...

Jan 2024
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Manager

Relationship, Product

We used to have a ton of people asking about our patient portal, but now I don’t even know the last...

Dec 2023
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Manager

Culture, Value

The contract is probably the biggest negative with Greenway Health because anytime we add something,...

Dec 2023
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Manager

Product

Greenway Patient Portal is one of those products that we don’t use all that often. We use it and...

Nov 2023
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(0)
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Manager

Product

With our practice at least, there is not a whole lot that we can access in Greenway Patient Portal,...

Nov 2023
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