Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Greenway Patient Portal Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Manager
If the person we have contact with at Greenway Health can’t resolve our problems, that person will...
Login or Create an Account to see details.
Manager
Greenway Health emails us and talks to us. I think their support has really been great. I don’t see...
Login or Create an Account to see details.
Manager
The patient portal is fine when we are in it. When it comes to working as promoted, Greenway Health...
Login or Create an Account to see details.
Director
We use the product, but it is not a popular tool. I haven’t reviewed the system in a long time, but...
Login or Create an Account to see details.
Director
Since I started working with the vendor many years ago, their support has improved. It probably...
Login or Create an Account to see details.
Manager
We have been having some issues with the patient portal. It has been kind of difficult. The system...
Login or Create an Account to see details.
Manager
Greenway Health has supported us through the COVID-19 crisis through frequent communication and messaging....
Login or Create an Account to see details.
VP/Other Executive
I don’t feel like Greenway Health has resources. They aren't putting many things out about their...
Login or Create an Account to see details.
VP/Other Executive
Greenway Health’s biggest strength is definitely ease of use for the patient portal. They do not...
Login or Create an Account to see details.
CIO
We are looking to change products because we need functionality and something that is more tailored...
Login or Create an Account to see details.
CIO
We have had issues with the portal for years. It doesn't suit our needs, isn't good for anything,...
Login or Create an Account to see details.
CIO
The patient portal isn't very usable. It lacks the functionality that patients need. The portal...
Login or Create an Account to see details.
CIO
The patient portal was initially sold to us as a way for patients to retrieve their records, but the...
Login or Create an Account to see details.
CIO
The level of integration is very limited in terms of what can be received, processed, and sent. The...
Login or Create an Account to see details.
Manager
With COVID-19, we really haven’t had any issues. Our patients have had an easy time reaching us...
Login or Create an Account to see details.
Manager
If we are trying to get something corrected or changed with the portal, we can get empty promises at...
Login or Create an Account to see details.
Manager
The support people don’t respond as quickly as we would like.
Login or Create an Account to see details.
Manager
I know how to get into Greenway Patient Portal. I have some patients who use the solution, but most...
Login or Create an Account to see details.
Manager
Everybody that I talk to at Greenway Health is really nice and helpful. If the people I call can't...
Login or Create an Account to see details.
Manager
Greenway Patient Portal is working well. The biggest problem we have is that patients don't remember...
Login or Create an Account to see details.
Manager
Greenway Patient Portal definitely brings us value. We have patients that upload blood pressure...
Login or Create an Account to see details.
Manager
We have issues with Greenway Health's Patient Portal. Some days our patients aren't able to access...
Login or Create an Account to see details.
Manager
Greenway Health is always great at assisting in patient communication. We send our patients their...
Login or Create an Account to see details.
Manager
Support issues with Greenway Health take a great deal of time. Our office staff members have to...
Login or Create an Account to see details.
Manager
The solution goes down a lot, making it unavailable to our patients or for our medication refill...
Login or Create an Account to see details.
VP/Other Executive
The product pretty much works the way it is supposed to. I recently was using the product because...
Login or Create an Account to see details.
VP/Other Executive
Greenway Health does roll out a whole bunch of new offerings, but those are for organizations that...
Login or Create an Account to see details.
VP/Other Executive
Greenway Health has some good people on their support teams, but the executive involvement is kind...
Login or Create an Account to see details.
VP/Other Executive
During the implementation, there were a lot of things Greenway Health told us we would have to do....
Login or Create an Account to see details.
VP/Other Executive
I guess I would buy the product again. It is integrated with the practice, but all the new products...
Login or Create an Account to see details.
Manager
The product works as promoted, but it doesn’t do what we want it to do. There are some things that...
Login or Create an Account to see details.
Manager
Greenway Health’s support is good when we need them. They have been pretty open and accessible...
Login or Create an Account to see details.
Manager
I would recommend Greenway Health as a company. But the platform is okay. Everything costs extra. I...
Login or Create an Account to see details.
Manager
We have been with Greenway Health for several years, and none of them has been perfect. But Greenway...
Login or Create an Account to see details.
Manager
The portal works reasonably well for patients. It is pleasing to the eye; it doesn't look overly medical....
Login or Create an Account to see details.
Manager
The portal doesn't work very well with our software. The tasking system is a little complex and...
Login or Create an Account to see details.
Manager
With any portal, because of security, patients put in their email, and then they have to log in with...
Login or Create an Account to see details.
Director
The portal that we were originally launched on offered a lot more customization on the practice...
Login or Create an Account to see details.
Director
The solution has trouble exporting certain elements of the data out of the system. The portal isn't...
Login or Create an Account to see details.
Director
One of the vendor's representatives is always spot on with support issues that are related to the...
Login or Create an Account to see details.
Manager
The patient portal is good but is almost too simple. It is so simple that I have to tell people to...
Login or Create an Account to see details.
Manager
The system goes down a lot and has its quirks. My account is old, and sometimes I go into my account...
Login or Create an Account to see details.
Manager
The system is meeting our needs. There are always things that come up that could be better, but the...
Login or Create an Account to see details.
Manager
I would not give the vendor a high rating for supporting us during the COVID-19 crisis. We wanted...
Login or Create an Account to see details.
CEO/President
I don’t think there is really any value in patient portals. That is not a knock on Greenway Health’s...
Login or Create an Account to see details.
CEO/President
The only thing that we really use on the product is patient messaging, and I like that. However,...
Login or Create an Account to see details.
Manager
The patient portal is our biggest pet peeve and our biggest complaint. The portal is very...
Login or Create an Account to see details.
CEO/President
Greenway Patient Portal was revised, but I can’t really think of any specific things that they said...
Login or Create an Account to see details.
CEO/President
Greenway Health says they are going to fix a lot of things, but they don’t fix those things. They...
Login or Create an Account to see details.
CEO/President
Greenway Health has updates and sends out a generic blast email. Because of our hosting model, we...
Login or Create an Account to see details.
CEO/President
Greenway Health broke up the patient portal, so we can purchase the patient portal that communicates...
Login or Create an Account to see details.
CEO/President
Greenway Health’s support is pretty responsive. The only time the support people reach out to me is...
Login or Create an Account to see details.
Related Reports View All Reports
Featured Reports
Preferences
Related Blogs
The New KLAS Patient Engagement Ecosystem
When Engaging Patients, Do We Give Them a Voice?