Greenway Patient Portal Comments

 

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Current Time Inside Cache Tag Helper: 11/27/2020 4:06:35 PM and Model.EvProductId = 70493

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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CIO

Functionality and Upgrades

We are looking to change products because we need functionality and something that is more tailored...

Nov 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

We have had issues with the portal for years. It doesn't suit our needs, isn't good for anything,...

Nov 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

The patient portal isn't very usable. It lacks the functionality that patients need. The portal...

Nov 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

The patient portal was initially sold to us as a way for patients to retrieve their records, but the...

Nov 2020
 Helpful

 or  to see details.

CIO

Interfacing and Integration

The level of integration is very limited in terms of what can be received, processed, and sent. The...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

With COVID-19, we really haven’t had any issues. Our patients have had an easy time reaching us...

Oct 2020
 Helpful

 or  to see details.

Manager

Relationship

If we are trying to get something corrected or changed with the portal, we can get empty promises at...

Oct 2020
 Helpful

 or  to see details.

Manager

Service and Support

The support people don’t respond as quickly as we would like.

Oct 2020
 Helpful

 or  to see details.

Manager

Service and Support

I know how to get into Greenway Patient Portal. I have some patients who use the solution, but most...

Oct 2020
 Helpful

 or  to see details.

Manager

Service and Support

Everybody that I talk to at Greenway Health is really nice and helpful. If the people I call can't...

Oct 2020
 Helpful

 or  to see details.

Manager

Service and Support

Greenway Patient Portal is working well. The biggest problem we have is that patients don't remember...

Oct 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Greenway Patient Portal definitely brings us value. We have patients that upload blood pressure...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have issues with Greenway Health's Patient Portal. Some days our patients aren't able to access...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Greenway Health is always great at assisting in patient communication. We send our patients their...

Oct 2020
 Helpful

 or  to see details.

Manager

Service and Support

Support issues with Greenway Health take a great deal of time. Our office staff members have to...

Oct 2020
 Helpful

 or  to see details.

Manager

Service and Support

The solution goes down a lot, making it unavailable to our patients or for our medication refill...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product pretty much works the way it is supposed to. I recently was using the product because...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

Greenway Health does roll out a whole bunch of new offerings, but those are for organizations that...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Greenway Health has some good people on their support teams, but the executive involvement is kind...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

During the implementation, there were a lot of things Greenway Health told us we would have to do....

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

I guess I would buy the product again. It is integrated with the practice, but all the new products...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product works as promoted, but it doesn’t do what we want it to do. There are some things that...

Sep 2020
 Helpful

 or  to see details.

Manager

Service and Support

Greenway Health’s support is good when we need them. They have been pretty open and accessible...

Sep 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I would recommend Greenway Health as a company. But the platform is okay. Everything costs extra. I...

Sep 2020
 Helpful

 or  to see details.

Manager

Service and Support

We have been with Greenway Health for several years, and none of them has been perfect. But Greenway...

Sep 2020
 Helpful

 or  to see details.

Manager

Technology

The portal works reasonably well for patients. It is pleasing to the eye; it doesn't look overly medical....

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The portal doesn't work very well with our software. The tasking system is a little complex and...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

With any portal, because of security, patients put in their email, and then they have to log in with...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The portal that we were originally launched on offered a lot more customization on the practice...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The solution has trouble exporting certain elements of the data out of the system. The portal isn't...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

One of the vendor's representatives is always spot on with support issues that are related to the...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The patient portal is good but is almost too simple. It is so simple that I have to tell people to...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system goes down a lot and has its quirks. My account is old, and sometimes I go into my account...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is meeting our needs. There are always things that come up that could be better, but the...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

I would not give the vendor a high rating for supporting us during the COVID-19 crisis. We wanted...

Jun 2020
 Helpful

 or  to see details.

CEO/President

Other Observations & Comments

I don’t think there is really any value in patient portals. That is not a knock on Greenway Health’s...

May 2020
 Helpful

 or  to see details.

CEO/President

Future Outlook

The only thing that we really use on the product is patient messaging, and I like that. However,...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The patient portal is our biggest pet peeve and our biggest complaint. The portal is very...

May 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Greenway Patient Portal was revised, but I can’t really think of any specific things that they said...

May 2020
 Helpful

 or  to see details.

CEO/President

Service and Support

Greenway Health says they are going to fix a lot of things, but they don’t fix those things. They...

May 2020
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Greenway Health has updates and sends out a generic blast email. Because of our hosting model, we...

May 2020
 Helpful

 or  to see details.

CEO/President

Other Observations & Comments

Greenway Health broke up the patient portal, so we can purchase the patient portal that communicates...

May 2020
 Helpful

 or  to see details.

CEO/President

Service and Support

Greenway Health’s support is pretty responsive. The only time the support people reach out to me is...

May 2020
 Helpful

 or  to see details.

Manager

Service and Support

The product is pretty easy to use. When I wasn't getting answers or a timely follow-up, I could call...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our patients are really compliant with the implementation of the system. The system does meet the...

Mar 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

There has been a slowdown in patients signing up for the portal. The training has been more on our...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have a percentage of patients who call us asking what they should do and where they should go and...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

For us, things really haven’t worked out the way we thought they would. We send invitations, but the...

Mar 2020
 Helpful

 or  to see details.

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