Greenway Patient Portal Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
It is not easy for patients to reset their password or gain access if they forget how to get on...
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Product
Greenway Patient Portal has really improved. The only thing that it can't do that other portals can...
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Relationship
A few years ago, Greenway Health moved all of their support overseas. I know many companies are...
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Product
The ease of use for patients in Greenway Patient Portal is way better than what we used before....
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Product
Greenway Patient Portal is pretty basic, but it definitely meets the needs of our practice and our...
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Product
The only challenge with Greenway Patient Portal is that it is run through My Health Record, and...
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Relationship
For Greenway Health, the support is largely offshore, so there are definitely some challenges there....
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Relationship
Most of the time, Greenway Health takes care of things when I call them. Customer support from...
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Value
Greenway Health charges for a lot of things. Anything we add, we pay for it. Even though we are...
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Product
I don't think Greenway Patient Portal is the greatest, but I don't think it is the worst either. It...
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Operations
The implementations for the product have gotten a bit better. I would buy the portal again if it...
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Product
Most of our patients find the portal fairly easy to use. The biggest complaint that I get from...
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Operations
We were promised support and additional training if we needed it. Now, we are told we can't have...
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Product
We used to get calls from patients about password resets for Greenway Patient Portal, and those...
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Relationship
We get regular notifications on anything through Greenway Patient Portal. Also, we have a customer...
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Loyalty, Product
There has really been a lot of focus on Greenway Patient Portal. Greenway Health has made a...
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Loyalty, Product
We have struggled with patients adopting Greenway Patient Portal, and part of that is because we are...
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Product
It is going pretty well with Greenway Patient Portal, however, it is hard to get patients on the...
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Product
We have a few people who can't get their passwords changed in the system, but other than that, I...
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Loyalty, Product
Whether I would buy the system again would depend on whether there was something better out there....
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Relationship
Greenway Health could improve their support people's understanding of problems. We have to explain...
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Product
The lower ease of use for the patient is not necessarily Greenway Health’s fault. Our patients are...
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Product
The release of information on Greenway Patient Portal when patients ask to release a copy of their...
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Loyalty
Greenway Health does try to solve our problems. Greenway Patient Portal is just a terrible product....
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Value
I would absolutely not buy Greenway Patient Portal again. Greenway Health is horrible. At the time...
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Relationship, Operations
Greenway Health’s implementation services are horrible. The vendor has this Greenway Health customer...
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Value
Even though Greenway Patient Portal is ineffective, it is cheap.
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Product
We as an organization can do much better at sending Greenway Patient Portal out. Patients are...
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Relationship
Greenway Health doesn’t reach out to see how we are doing. When the Change Healthcare attack...
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Product
The upgrades have been the only thing that I would probably rate higher for Greenway Patient Portal...
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Product
In Greenway Patient Portal, I am seeing updates from patients on their addresses and things, so that...
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Product
I don't see patients accessing their own records through Greenway Patient Portal, and that was one...
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Relationship, Product
Greenway Health doesn’t listen to the consumer and upgrade all the platforms in ways that would be...
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Product
Greenway Patient Portal is definitely easy to set up. All we have to do is enter the patient's email...
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Relationship
Something that has gone well with Greenway Health in the past few years is that their senior...
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Culture
The sales process could definitely be improved with Greenway Health in general and in terms of...
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Product
There was a change in Greenway Patient Portal, and that change took way too long. Patients were...
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Relationship
Greenway Patient Portal has its own support team, and they get back to us immediately. They work...
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Culture, Relationship
Greenway Health said they would do something we asked them to do, but it has been months, and...
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Product
It is difficult for patients to set up their portal on Greenway Patient Portal because we have to...
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Product
The usability of Greenway Patient Portal is fine. The portal is user friendly and easy to navigate.
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Relationship
Greenway Health has a tier system with three levels of tech support. Everything starts at level one,...
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Product
We don't have very many patients who use Greenway Patient Portal, but we don’t really have any...
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Product
With the portal, there is some time lag between when we have to invite a parent or a patient to the...
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Operations
Normally, unless an organization pays for training, the vendor's release notes will be the only...
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Product, Value
Greenway Patient Portal is frustrating for patients and us. The ease of use has improved for...
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Relationship, Product
We haven't asked for anything new, and we haven't done a lot of new things with Greenway Health. I...
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Operations
When we were doing the training for Greenway Patient Portal, it looked pretty self-explanatory and...
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