Greenway Patient Portal Commentary
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Subject Expert
Coray Tate
SRU Manager
KLAS SRU Manager - Coray Tate
 
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User Commentary

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Manager

Product

We used to get calls from patients about password resets for Greenway Patient Portal, and those...

Jul 2024
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(0)
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Manager

Relationship

We get regular notifications on anything through Greenway Patient Portal. Also, we have a customer...

Jul 2024
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(0)
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Manager

Loyalty, Product

There has really been a lot of focus on Greenway Patient Portal. Greenway Health has made a...

Jul 2024
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(0)
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Manager

Loyalty, Product

We have struggled with patients adopting Greenway Patient Portal, and part of that is because we are...

Jul 2024
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(0)
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CEO/President

Product

It is going pretty well with Greenway Patient Portal, however, it is hard to get patients on the...

Jun 2024
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(0)
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Manager

Product

We have a few people who can't get their passwords changed in the system, but other than that, I...

Jun 2024
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(0)
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Manager

Loyalty, Product

Whether I would buy the system again would depend on whether there was something better out there....

Jun 2024
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(0)
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Manager

Relationship

Greenway Health could improve their support people's understanding of problems. We have to explain...

Jun 2024
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(0)
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Director

Product

The lower ease of use for the patient is not necessarily Greenway Health’s fault. Our patients are...

Jun 2024
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(0)
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Director

Product

The release of information on Greenway Patient Portal when patients ask to release a copy of their...

Jun 2024
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(0)
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Director

Loyalty

Greenway Health does try to solve our problems. Greenway Patient Portal is just a terrible product....

Jun 2024
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(0)
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Director

Value

I would absolutely not buy Greenway Patient Portal again. Greenway Health is horrible. At the time...

Jun 2024
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(0)
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Director

Relationship, Operations

Greenway Health’s implementation services are horrible. The vendor has this Greenway Health customer...

Jun 2024
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(0)
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Manager

Value

Even though Greenway Patient Portal is ineffective, it is cheap.

Jun 2024
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(0)
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Manager

Product

We as an organization can do much better at sending Greenway Patient Portal out. Patients are...

Jun 2024
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(0)
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Manager

Relationship

Greenway Health doesn’t reach out to see how we are doing. When the Change Healthcare attack...

May 2024
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(0)
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COO

Product

The upgrades have been the only thing that I would probably rate higher for Greenway Patient Portal...

Apr 2024
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(0)
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COO

Product

In Greenway Patient Portal, I am seeing updates from patients on their addresses and things, so that...

Apr 2024
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(0)
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COO

Product

I don't see patients accessing their own records through Greenway Patient Portal, and that was one...

Apr 2024
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(0)
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COO

Relationship, Product

Greenway Health doesn’t listen to the consumer and upgrade all the platforms in ways that would be...

Apr 2024
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(0)
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COO

Product

Greenway Patient Portal is definitely easy to set up. All we have to do is enter the patient's email...

Apr 2024
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(0)
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Analyst/Coordinator

Relationship

Something that has gone well with Greenway Health in the past few years is that their senior...

Apr 2024
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(0)
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Analyst/Coordinator

Culture

The sales process could definitely be improved with Greenway Health in general and in terms of...

Apr 2024
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(0)
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Manager

Product

There was a change in Greenway Patient Portal, and that change took way too long. Patients were...

Apr 2024
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(0)
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Manager

Relationship

Greenway Patient Portal has its own support team, and they get back to us immediately. They work...

Apr 2024
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(0)
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Director

Culture, Relationship

Greenway Health said they would do something we asked them to do, but it has been months, and...

Mar 2024
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(0)
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Director

Product

It is difficult for patients to set up their portal on Greenway Patient Portal because we have to...

Mar 2024
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(0)
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Director

Product

The usability of Greenway Patient Portal is fine. The portal is user friendly and easy to navigate.

Mar 2024
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(0)
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Director

Relationship

Greenway Health has a tier system with three levels of tech support. Everything starts at level one,...

Mar 2024
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(0)
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Director

Product

We don't have very many patients who use Greenway Patient Portal, but we don’t really have any...

Mar 2024
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(0)
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Manager

Product

With the portal, there is some time lag between when we have to invite a parent or a patient to the...

Feb 2024
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(0)
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Manager

Operations

Normally, unless an organization pays for training, the vendor's release notes will be the only...

Feb 2024
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(0)
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COO

Product, Value

Greenway Patient Portal is frustrating for patients and us. The ease of use has improved for...

Feb 2024
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(0)
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COO

Relationship, Product

We haven't asked for anything new, and we haven't done a lot of new things with Greenway Health. I...

Feb 2024
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(0)
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Manager

Operations

When we were doing the training for Greenway Patient Portal, it looked pretty self-explanatory and...

Jan 2024
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Manager

Relationship, Product

We used to have a ton of people asking about our patient portal, but now I don’t even know the last...

Dec 2023
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Manager

Culture, Value

The contract is probably the biggest negative with Greenway Health because anytime we add something,...

Dec 2023
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Manager

Product

Greenway Patient Portal is one of those products that we don’t use all that often. We use it and...

Nov 2023
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(0)
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Manager

Product

With our practice at least, there is not a whole lot that we can access in Greenway Patient Portal,...

Nov 2023
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(0)
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COO

Product

Greenway Patient Portal has had a few outages here and there, but those haven't lasted long. Of...

Oct 2023
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(0)
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COO

Operations, Value

Greenway Health charges us for some training, but that seems kind of hollow to me because we are...

Oct 2023
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(0)
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Manager

Operations, Product

The main thing that Greenway Health could improve in their patient portal is the ease of use for...

Oct 2023
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(0)
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Manager

Product

Greenway Patient Portal is pretty good for an end user. Patients have said it is pretty easy to use....

Oct 2023
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(0)
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Manager

Product

Greenway Patient Portal is a little clunky on the back end. On one occasion, we were closed, so I...

Oct 2023
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(0)
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Manager

Relationship

I know my executive team. They have had to do some stuff for me, and they always get it done. And...

Oct 2023
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(0)
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Manager

Relationship

We have had several account representatives from Greenway Health who we have been able to bring up...

Oct 2023
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(0)
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Manager

Product

Compared to other systems, Greenway Patient Portal is pretty generic and standard. There aren't a...

Oct 2023
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(0)
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Manager

Relationship, Product

With Greenway Health, we have to open a case for everything. That requires a 15–20 minute phone call...

Oct 2023
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(0)
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Manager

Operations

We badgered the vendor about training, and they did give us additional training. When we got to the...

Oct 2023
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(0)
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Manager

Loyalty

We chose to give feedback about Greenway Health because our feedback might prevent somebody else...

Oct 2023
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(0)
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Manager

Relationship

Patients call us with questions about the portal, and we have no idea how to help. All we can do is...

Oct 2023
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(0)
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Manager

Relationship, Operations

Greenway Health notifies us of their updates. They are really good at that. But what they don’t tell...

Oct 2023
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(0)
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Manager

Product

The platform does what it is supposed to do. We have improvised ways to make it work.

Oct 2023
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(0)
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Manager

Operations, Product

As a patient, the Greenway Patient Portal is pretty self-explanatory. The issue is just the setup...

Oct 2023
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(0)
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Director

Product

Greenway Patient Portal is decent and has come quite a long way.

Sep 2023
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(0)
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Director

Relationship, Operations, Product

We had an upgrade where the vendor changed some things, and it really failed. Something went wrong,...

Sep 2023
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(0)
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Director

Product

Our in-house people are more familiar with the technology in Greenway Patient Portal than our...

Sep 2023
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(0)
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Director

Relationship

Greenway Health has been slow to respond to our tickets, and when they do respond, their answers are...

Sep 2023
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(0)
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Manager

Relationship

Greenway Health does not respond when we reach out to them. I am not going to say Greenway Health...

Sep 2023
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(0)
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Manager

Culture, Value

Greenway Health charges for every little thing, and there are times when they charge more than they...

Sep 2023
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(0)
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CEO/President

Product

The portal just needs to be more integrated with the PM side so that the patients see the correct...

Sep 2023
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(0)
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CEO/President

Product

The patient portal is pretty simple to use. We can easily reset passwords. There isn't much meat to...

Sep 2023
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(0)
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CEO/President

Value

Our physicians would say we don’t get our money’s worth. The product is rather expensive, but it is...

Sep 2023
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(0)
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CEO/President

Operations

The vendor’s training is nonexistent. All of their training is just modules and online help in the system....

Sep 2023
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(0)
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Manager

Operations, Product

Greenway Health Patient Portal is simply not user friendly, and there are limited options. The...

Sep 2023
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(0)
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VP/Other Executive

Operations

Some of Greenway Health’s trainers are really good, but a lot of the ones that I have worked with...

Sep 2023
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(0)
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VP/Other Executive

Product

The product is not intuitive and not user friendly. One of my board members, who has tried and tried...

Sep 2023
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(0)
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VP/Other Executive

Culture

When Greenway Health was selling me the patient portal, they talked about how on the back end, we...

Sep 2023
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(0)
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VP/Other Executive

Product

The vendor hasn’t done anything with the product as far as I can see for years. It is still half junk....

Sep 2023
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(0)
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VP/Other Executive

Relationship, Product

If the vendor is going to do an upgrade. The connotation for me is that they are going to make...

Sep 2023
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(0)
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Physician

Loyalty

I abandoned Greenway Patient Portal because it was just too difficult for me and my patients to navigate....

Aug 2023
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(0)
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Director

Product

Greenway Patient Portal is an issue. Patients have trouble with it, especially older patients. I...

Aug 2023
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(0)
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Analyst/Coordinator

Product

I enjoy using Greenway Patient Portal. It is just like using another product we have. The patient...

Jul 2023
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(0)
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Nurse

Product

Once the patients get into the product, things seem to be pretty straightforward, but there are...

Jul 2023
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(0)
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Nurse

Relationship, Value

Outside of sending me an email, Greenway Health doesn’t really do anything as far as our upgrades...

Jul 2023
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(0)
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Nurse

Product

Once a patient is in the portal, it allows them to communicate with us pretty well. Also, the...

Jul 2023
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(0)
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Analyst/Coordinator

Operations

When we need training, it is available. And we can always get ahold of our contact who knows how we...

Jul 2023
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(0)
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Manager

Relationship, Value

The product has become significantly more expensive, and there have been no graphic updates to make...

Jul 2023
||
(0)
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Manager

Relationship, Product

Greenway Patient Portal fully meets our needs. I don't need much support with the patient portal,...

Jul 2023
||
(0)
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Manager

Product

If the patient portal were offered as a standalone, I would likely recommend it. I like how it is...

Jul 2023
||
(0)
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