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Greenway Patient Portal Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
The feedback from patients about Greenway Patient Portal is about navigation and what they can and...
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Manager
Greenway Patient Portal is a nice enough product, but we almost feel like we are the beta testers....
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Analyst/Coordinator
The patients love the portal. It is easy for them to use, and they don’t have any complaints.
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Manager
I haven't received much good feedback about the solution from our patients. They have had a lot of...
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Manager
I think that Greenway Health has another portal that may be better but more expensive. We haven't...
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Manager
I don't really have any interactions with Greenway Health.
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Manager
Greenway Patient Portal doesn't have much financial capability beyond patients being able to send...
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Manager
Greenway Patient Portal gets utilized more now than in it has the last few years. It serves its...
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CEO/President
We like being able to communicate with the patient directly without playing phone tag. Instead of...
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CEO/President
We don’t really hear from Greenway Health unless they need anything from us or are trying to sell...
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Manager
Greenway Patient Portal is okay. It is not great. It is not bad. It is not as robust as I had hoped...
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Manager
Greenway Patient Portal upgrades on its own; I do not have to do anything. We have not had any...
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Manager
We don't directly use Greenway Patient Portal very much. The system automatically makes information...
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Manager
Greenway Health’s people are easy to work with once we get with them. They try to get to the the...
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Manager
If the person we have contact with at Greenway Health can’t resolve our problems, that person will...
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Manager
Greenway Health emails us and talks to us. I think their support has really been great. I don’t see...
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Manager
The patient portal is fine when we are in it. When it comes to working as promoted, Greenway Health...
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Director
We use the product, but it is not a popular tool. I haven’t reviewed the system in a long time, but...
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Director
Since I started working with the vendor many years ago, their support has improved. It probably...
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Manager
We have been having some issues with the patient portal. It has been kind of difficult. The system...
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Manager
Greenway Health has supported us through the COVID-19 crisis through frequent communication and messaging....
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VP/Other Executive
I don’t feel like Greenway Health has resources. They aren't putting many things out about their...
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VP/Other Executive
Greenway Health’s biggest strength is definitely ease of use for the patient portal. They do not...
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CIO
We are looking to change products because we need functionality and something that is more tailored...
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CIO
We have had issues with the portal for years. It doesn't suit our needs, isn't good for anything,...
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CIO
The patient portal isn't very usable. It lacks the functionality that patients need. The portal...
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CIO
The patient portal was initially sold to us as a way for patients to retrieve their records, but the...
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CIO
The level of integration is very limited in terms of what can be received, processed, and sent. The...
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Manager
With COVID-19, we really haven’t had any issues. Our patients have had an easy time reaching us...
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Manager
If we are trying to get something corrected or changed with the portal, we can get empty promises at...
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Manager
The support people don’t respond as quickly as we would like.
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Manager
I know how to get into Greenway Patient Portal. I have some patients who use the solution, but most...
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Manager
Everybody that I talk to at Greenway Health is really nice and helpful. If the people I call can't...
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Manager
Greenway Patient Portal is working well. The biggest problem we have is that patients don't remember...
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Manager
Greenway Patient Portal definitely brings us value. We have patients that upload blood pressure...
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Manager
We have issues with Greenway Health's Patient Portal. Some days our patients aren't able to access...
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Manager
Greenway Health is always great at assisting in patient communication. We send our patients their...
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Manager
Support issues with Greenway Health take a great deal of time. Our office staff members have to...
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Manager
The solution goes down a lot, making it unavailable to our patients or for our medication refill...
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VP/Other Executive
The product pretty much works the way it is supposed to. I recently was using the product because...
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VP/Other Executive
Greenway Health does roll out a whole bunch of new offerings, but those are for organizations that...
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VP/Other Executive
Greenway Health has some good people on their support teams, but the executive involvement is kind...
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VP/Other Executive
During the implementation, there were a lot of things Greenway Health told us we would have to do....
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VP/Other Executive
I guess I would buy the product again. It is integrated with the practice, but all the new products...
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Manager
The product works as promoted, but it doesn’t do what we want it to do. There are some things that...
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Manager
Greenway Health’s support is good when we need them. They have been pretty open and accessible...
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Manager
I would recommend Greenway Health as a company. But the platform is okay. Everything costs extra. I...
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Manager
We have been with Greenway Health for several years, and none of them has been perfect. But Greenway...
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Manager
The portal works reasonably well for patients. It is pleasing to the eye; it doesn't look overly medical....
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Manager
The portal doesn't work very well with our software. The tasking system is a little complex and...
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