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User Commentary
Product
With the portal, there is some time lag between when we have to invite a parent or a patient to the...
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Operations
Normally, unless an organization pays for training, the vendor's release notes will be the only...
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Product, Value
Greenway Patient Portal is frustrating for patients and us. The ease of use has improved for...
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Relationship, Product
We haven't asked for anything new, and we haven't done a lot of new things with Greenway Health. I...
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Operations
When we were doing the training for Greenway Patient Portal, it looked pretty self-explanatory and...
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Relationship, Product
We used to have a ton of people asking about our patient portal, but now I don’t even know the last...
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Culture, Value
The contract is probably the biggest negative with Greenway Health because anytime we add something,...
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Product
Greenway Patient Portal is one of those products that we don’t use all that often. We use it and...
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Product
With our practice at least, there is not a whole lot that we can access in Greenway Patient Portal,...
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Product
Greenway Patient Portal has had a few outages here and there, but those haven't lasted long. Of...
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Operations, Value
Greenway Health charges us for some training, but that seems kind of hollow to me because we are...
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Operations, Product
The main thing that Greenway Health could improve in their patient portal is the ease of use for...
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Product
Greenway Patient Portal is pretty good for an end user. Patients have said it is pretty easy to use....
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Product
Greenway Patient Portal is a little clunky on the back end. On one occasion, we were closed, so I...
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Relationship
I know my executive team. They have had to do some stuff for me, and they always get it done. And...
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Relationship
We have had several account representatives from Greenway Health who we have been able to bring up...
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Product
Compared to other systems, Greenway Patient Portal is pretty generic and standard. There aren't a...
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Relationship, Product
With Greenway Health, we have to open a case for everything. That requires a 15–20 minute phone call...
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Operations
We badgered the vendor about training, and they did give us additional training. When we got to the...
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Loyalty
We chose to give feedback about Greenway Health because our feedback might prevent somebody else...
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Relationship
Patients call us with questions about the portal, and we have no idea how to help. All we can do is...
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Relationship, Operations
Greenway Health notifies us of their updates. They are really good at that. But what they don’t tell...
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Product
The platform does what it is supposed to do. We have improvised ways to make it work.
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Operations, Product
As a patient, the Greenway Patient Portal is pretty self-explanatory. The issue is just the setup...
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Product
Greenway Patient Portal is decent and has come quite a long way.
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Relationship, Operations, Product
We had an upgrade where the vendor changed some things, and it really failed. Something went wrong,...
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Product
Our in-house people are more familiar with the technology in Greenway Patient Portal than our...
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Relationship
Greenway Health has been slow to respond to our tickets, and when they do respond, their answers are...
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Relationship
Greenway Health does not respond when we reach out to them. I am not going to say Greenway Health...
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Culture, Value
Greenway Health charges for every little thing, and there are times when they charge more than they...
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Product
The portal just needs to be more integrated with the PM side so that the patients see the correct...
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Product
The patient portal is pretty simple to use. We can easily reset passwords. There isn't much meat to...
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Value
Our physicians would say we don’t get our money’s worth. The product is rather expensive, but it is...
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Operations
The vendor’s training is nonexistent. All of their training is just modules and online help in the system....
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Operations, Product
Greenway Health Patient Portal is simply not user friendly, and there are limited options. The...
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Operations
Some of Greenway Health’s trainers are really good, but a lot of the ones that I have worked with...
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Product
The product is not intuitive and not user friendly. One of my board members, who has tried and tried...
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Culture
When Greenway Health was selling me the patient portal, they talked about how on the back end, we...
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Product
The vendor hasn’t done anything with the product as far as I can see for years. It is still half junk....
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Relationship, Product
If the vendor is going to do an upgrade. The connotation for me is that they are going to make...
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Loyalty
I abandoned Greenway Patient Portal because it was just too difficult for me and my patients to navigate....
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Product
Greenway Patient Portal is an issue. Patients have trouble with it, especially older patients. I...
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Product
I enjoy using Greenway Patient Portal. It is just like using another product we have. The patient...
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Product
Once the patients get into the product, things seem to be pretty straightforward, but there are...
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Relationship, Value
Outside of sending me an email, Greenway Health doesn’t really do anything as far as our upgrades...
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Product
Once a patient is in the portal, it allows them to communicate with us pretty well. Also, the...
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Operations
When we need training, it is available. And we can always get ahold of our contact who knows how we...
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Relationship, Value
The product has become significantly more expensive, and there have been no graphic updates to make...
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Relationship, Product
Greenway Patient Portal fully meets our needs. I don't need much support with the patient portal,...
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Product
If the patient portal were offered as a standalone, I would likely recommend it. I like how it is...
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Relationship
The vendor’s support team is pretty responsive; that is probably Greenway Health's best aspect. The...
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Product
We have had issues with the product’s treatment of patient confidentiality and how the vendor rolls...
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Culture, Product
A specific functionality piece was a big problem for us a while back. The vendor siloed their...
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Product, Value
The vendor has made it extremely difficult for patients to log into their accounts. Patients have to...
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Relationship, Operations
The vendor made a mess of patient accounts when they moved things to a different system and made...
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Product
Greenway Patient Portal is user friendly. Not a lot of our patients are tech savvy. It is really...
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Product
The only thing I would like to see improved in Greenway Patient Portal is the images that are...
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Value
Getting on board included a pretty minimal cost, so if that were the case, we would buy Greenway...
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Product
We would like to see more with Greenway Patient Portal. We are definitely not there in terms of the...
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Relationship
We haven't contacted the executives at Greenway Health on the patient portal for a while, but when...
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Operations
The implementation with Greenway Health went well in terms of everything we did, including when the...
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Loyalty, Product
Integration has been the problem with Greenway Patient Portal. It has been on the back burner for a...
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Product, Value
Greenway Patient Portal is not costly, so it seems to be a good product in that respect. The portal...
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Product
The patient portal is antiquated. We can't schedule through it, and there is no functionality for...
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Operations, Product
When we first log in to Greenway Patient Portal, everything is right there. I can get to my chart...
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Loyalty, Product
Greenway Patient Portal is a website we go to. I would like to see it as an app because that works...
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Operations
Greenway Health was very good about the go-live process. It was wonderful and automatic. We are...
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Relationship
Our Greenway Patient Portal representative seems to change every few months without us knowing....
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Relationship, Product
Greenway Health needs to improve some things across the board. There are occasional issues that...
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Relationship
Sometimes Greenway Health’s support team takes a while to respond to things and come to resolutions....
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Product
Sometimes patients have a hard time navigating through Greenway Patient Portal. However, a lot of...
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Operations
We had a hard time with Greenway Patient Portal for a little while, but now that we have it going,...
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Culture, Loyalty, Product
Greenway Health allowed the integration of another patient portal, which I ended up having to...
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Product
We like that a patient is able to receive a link via phone, text, or email and that we can converse...
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Culture, Value
Greenway Health sold us a great package that should have been all inclusive, and when we tried to...
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Relationship, Product
Greenway Health pretty much keeps their promises about the system. Since the system attaches to a...
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Product
Our patients don't complain about Greenway Patient Portal. They love it. The system's admin support...
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Relationship
The support for the system can be a little sluggish because we access it through the vendor, and...
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Relationship
We meet with Greenway Health's people on a regular basis, and they tell us what they are developing...
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Product, Value
We couldn't do without the system. We use the system to get results to our patients quickly and to...
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Product
Getting patients onto the portal is tedious. We have complaints about the portal; Greenway Health...
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Product
We haven’t had a whole lot of changes on Greenway Patient Portal. It is decent, and I don’t have...
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Value
We had the same merchant with Greenway Patient Portal for years, and our patients were used to...
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Product
The product’s ease of use has gotten better, but we have seen some problems where people haven't...
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Operations
We have to seek training and do it online by ourselves. That is the way we prefer to do training....
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Relationship
The vendor’s support varies. Some workers are excellent at following through and are very...
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Product, Value
Our experience with the portal has been largely positive. We were trying to modernize our practice...
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Product, Value
The biggest outcome I have seen from working in Greenway Patient Portal is improved patient...
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Loyalty, Product
There are not a whole lot of negatives with Greenway Patient Portal. One of the negatives currently...
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Product, Value
We do notify patients when they are marked as no-shows. We have set up the portal to send them an...
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Relationship, Value
I hardly ever hear from representatives of Greenway Health, and the portal could always be cheaper.
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Relationship
I like the support I receive from Greenway Health. The vendor is very timely, and there are not...
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Product
We wish there were an easier way to sign up for the patient portal. To use the portal, we have to...
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Product
The product doesn't really help us much, but it is nice that the patients have access to their...
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Relationship
We have account managers with Greenway Health, but our account managers seem to have a very high...
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Product
We have no way of knowing or indicating in the system when someone passes away. It would be great if...
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Relationship, Product
Things with the portal are extremely hard because patients make complaints, but then we have to...
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Product
The product’s design, stability, and reliability are really great.
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Relationship
If we go up the chain of command, the vendor solves our problems, but we always have to start with...
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Product
Greenway Patient Portal isn't well received by our patients because it requires a separate email...
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Culture, Value
The vendor has changed the way they bill for certain things. When we do asset reviews, we find...
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Product, Value
Patients have had a really hard time changing their passwords or renewing their passwords ever since...
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Relationship
The vendor’s support team is actually very good. They always respond. I don't always get the answer...
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Relationship
The vendor’s communication is not helpful. They could just send an email. We had an outage recently...
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Product, Value
Greenway Patient Portal is very low maintenance. Once it is set up, we don't have to monitor,...
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Operations, Product
We don’t get notified very often of updates to Greenway Patient Portal since the updates happen...
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Product
It is not very easy to upload documents to Greenway Patient Portal. We can upload PDFs, but we can't...
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Loyalty, Relationship
Greenway Health is always offering new things. They have released some product notes on upcoming...
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