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GuidingCare
Subject Expert
Paul Hess
Research Director
Subject Expert
Paul Hess
Research Director
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Overall Score Filtered view: ##.# Segment Average ##.#
Average for Care Management Solutions (Payer) ##.#
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Software Average for KLAS Rated Products ##.#
Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
| Low Market Energy | |
| Medium Market Energy | |
| High Market Energy | |
| Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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Provider Organizations
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HIT Companies
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Score Breakdown (1 Year) Filtered view:
Culture
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Keeps ALL promises (Yes|No)
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Product works as promoted (1-9)
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Part of long-term plans (Yes|No)
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Would you buy again (Yes|No)
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Likely to recommend (1-9)
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Overall satisfaction (1-9)
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Forecasted overall satisfaction (1-9)
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Operations
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Quality of training (1-9)
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Ease of use (1-9)
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Supports integration goals (1-9)
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Overall product quality (1-9)
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Product has needed functionality (1-9)
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Delivery of new technology (1-9)
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Quality of support (1-9)
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Vendor executive involvement (1-9)
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Value
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Avoids charging for every little thing (Yes|No)
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Drives Tangible Outcomes (1-9)
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Money’s worth (1-9)
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To help ensure KLAS ratings are always accurate, honest, and impartial, all vendors must adhere to the guidelines below:
- Coordinate encouragement efforts with KLAS. Please notify KLAS before inviting client contacts to participate. Aligning with KLAS’ efforts optimizes the response.
- ALL customers must simultaneously be invited to participate, not a selected sub-group (unless approved by KLAS). Your KLAS representative MUST receive a copy of the invitation sent to client contacts.
- You may utilize the sample email template to encourage customers to respond to KLAS’ invitation.
- Do NOT provide any incentive to customer participants for evaluating a product through KLAS (cash, gift cards, random prize drawings, etc)
Aside from the KLAS-coordinated encouragement outlined above, all online evaluations received as a result of vendor encouragement will be quarantined until KLAS validation and bias checks are satisfied. Evaluations deemed to be cherry-picked or biased are discarded.
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Latest Comments See all (87) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
VP/Other Executive
Value
Everything that we want to do and change in the system is another...
VP/Other Executive
Loyalty
We are looking to HealthEdge to help us with our prior authorization rules....
CIO
Relationship
The first time I interacted with GuidingCare was many years ago, and...
CIO
Product
HealthEdge could improve processes on downtime management and have...
CIO
Relationship, Product
HealthEdge has been a pretty good partner in using HIPAA transactions...
CIO
Relationship
Before HealthEdge bought GuidingCare, there was a more dedicated group...
Director
Product
We have had to do some optimization work on GuidingCare. We have had...
VP/Other Executive
Loyalty
I'm not a huge fan of GuidingCare. HealthEdge is chipping away at an...
VP/Other Executive
Relationship, Product
I haven't had any issues with HealthEdge’s management of security...
VP/Other Executive
Operations
The idea of GuidingCare is great in terms of having the same ownership...