GuidingCare Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and Core Solutions
Commentary Summary
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User Commentary
Relationship
We did an upgrade using professional services for GuidingCare, and the services were really strong....
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Loyalty, Relationship, Operations
HealthEdge is doing a great job of engaging their user group. There have been a lot more recent...
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Product, Value
We have a lot of manual workarounds in GuidingCare. Also, sometimes we feel like we get charged for...
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Product
If somebody needs to do only case management, GuidingCare is a good system for Medicaid case...
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Loyalty, Product
HealthEdge supports us somewhat with integration with HealthRules Payer. Other than that, there is...
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Relationship
Externally, HealthEdge is good, and I can only base that on the fact that we haven't had any...
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Culture
When we bought GuidingCare, it wasn't robust. HealthEdge said it was capable of some things that...
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Loyalty
We have both GuidingCare and another solution owned by HealthEdge. The interesting thing is that we...
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Product
I am extremely satisfied with HealthEdge's security program and management of security risk because...
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Relationship
When we reach out to the vendor, it is usually an email or a Teams meeting. There is a phone. I...
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Loyalty, Product
We are working on integration. The ways the vendor supports us with integration or interoperability...
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Operations, Product
When we first implemented GuidingCare, there were a lot of things that weren't fully developed. For...
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Relationship
HealthEdge is not very proactive because they tend not to dabble unless we point something out to...
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Relationship
It has been a transition since Altruista Health merged with HealthEdge because Altruista Health was...
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Operations
The training from HealthEdge is one of my biggest complaints. Their training for the front end is...
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Relationship
HealthEdge is sometimes not as responsive as I would like them to be. But my account executive is...
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Culture, Value
When the vendor was Altruista Health, they did not charge us for every little thing. With...
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Product
Some of the seasoned members of our staff sometimes struggle with certain things in GuidingCare....
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Loyalty, Product
Some automation and AI are coming in the newer version of GuidingCare. Our business is chomping at...
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Product
I have been with HealthEdge for a long time, so I have seen them evolve and build a lot of...
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Relationship, Operations, Product
One thing I have found about HealthEdge versus other vendors that we work with is that HealthEdge...
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Relationship, Product
We have had the platform for several years now, and the technology folks on my team and our IT...
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Product
HealthEdge has been pretty well in sync with us despite our crazy timeframes. We have a couple of...
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Value
We are getting charged over our agreed-upon fee. I don't feel like HealthEdge should be able to go...
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Operations
We have asked for training multiple times on things like reporting. When we first started using the...
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Operations
We often have to figure out how things should work in the system, but HealthEdge should train us on...
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Loyalty, Relationship, Operations
HealthEdge should focus on having more visibility into the road map and on understanding how we can...
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Relationship
HealthEdge’s relationship management is phenomenal. Our account executive did not just sell us the...
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Product
We have so many steps in GuidingCare. With our internal platform, an integrated care plan for one...
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Loyalty, Relationship, Product
HealthEdge is a leader in this care management, clinical software space. They are continually...
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Loyalty, Product
Right now, HealthEdge is really not supporting interoperability. We wanted to take advantage of the...
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Relationship
We have an opportunity to meet regularly with a C-suite person for GuidingCare, and this individual...
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Relationship
Unless an organization has somebody internally who has GuidingCare experience and expertise, they...
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Loyalty
We are continuing to use GuidingCare; we have implemented their Agile Services contract with mixed...
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Relationship, Operations
The vendor’s teams are pretty siloed. We had professional services called Agile Services, all of...
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Operations, Value
The product-as-a-service piece needs to be a lot more integrated into the vendor’s clients if they...
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Loyalty, Product
The vendor is enhancing their products' interoperability. We are pursuing some better integrations...
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Value
HealthEdge does charge for a lot of things, and there are thresholds for statements of work. If...
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Relationship, Product
I'm not a user of GuidingCare. I don't go in and use it, but I certainly hear feedback from our...
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Relationship
HealthEdge’s support has gotten better. We did have some challenges this year. We had to escalate...
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Relationship
We have an active situation going on right now with HealthEdge that is making me pause a little bit....
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Loyalty, Operations, Product
We were early adopters of HealthEdge’s GuidingCare University, and that has been positive. There has...
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Loyalty
We are using HealthEdge on the appeals and grievances side and the utilization management side. Most...
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Relationship, Product
The vendor is very focused on the regulatory aspects and on adapting to different regulatory...
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Loyalty, Product
The product is pretty integrated with our ecosystem here. There are things that we would like the...
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Relationship
Probably the biggest distinction for HealthEdge has been their partnership and willingness to do the...
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Culture, Relationship
HealthEdge pretty much keeps all their promises. They keep their promises more than they don't....
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Loyalty, Relationship, Product
End users like the system. It is clean, but the one thing that I have heard is the system takes a...
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Loyalty, Relationship
The things that make a big difference are the vendor’s partnership, their executive involvement to...
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Relationship
Whenever we find something, the vendor is very responsive, and we are always scanning, essentially....
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Product
We do regular upgrades for GuidingCare, and we always find defects in production. That is...
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Operations
We don't get training from HealthEdge per se. The notes they give us of upcoming functionality are...
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Product
It feels like GuidingCare is getting worse. We are getting more defects and trying to understand why...
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Relationship
HealthEdge meets our SLAs, but I feel like our SLAs are really in their favor. They were written...
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Value
HealthEdge 100% used to charge us for every little thing, and they still do that to a certain...
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Loyalty, Relationship
HealthEdge doesn’t always solve our problems, but they definitely try. There is a massive product...
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Relationship
HealthEdge and their competitors aren't particularly good, so everyone lacks an area that is key....
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Loyalty, Relationship
We are a large HealthEdge customer, and historically, we haven't been treated that way. We weren't...
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Product
With HealthEdge, we have been exploring the development of APIs that support our larger enterprise...
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Product
We need some options or fixes in the program for the system to be more efficient. For example, if we...
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Product
With GuidingCare, it is pretty easy for us to see the information that we are looking for. We don't...
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Operations, Product, Value
HealthEdge could probably make it easier for users to set up care plans. After the vendor's last...
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Loyalty
What is driving our expected satisfaction down is not necessarily HealthEdge directly, but we are...
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Relationship
HealthEdge has provided us with support in connecting with our regional health information...
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Operations
We would work with HealthEdge again, but we would probably do some things differently. We would want...
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Relationship
HealthEdge does keep their promises; there is just an issue with time frames and resources.
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Operations
HealthEdge maintains the schedule pretty well with the implementation and training. I think they...
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Loyalty, Product
It is kind of subjective, but one of the big pain points is our health plan generates a lot of...
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Loyalty, Relationship
I had some discussions with some seniors at HealthEdge, and we started getting additional resources....
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Product
GuidingCare passes into our core administration platform information around pharmacy prior...
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Relationship
HealthEdge's support has been one of the pain points. They have a lot of resources and talent...
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Loyalty, Product
GuidingCare is a good platform. We are using it for pharmacy management and pharmacy-based appeals....
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Relationship
It seems like HealthEdge’s rollouts are more maintenance related than related to true module...
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Operations
It has been a while since we went through training for GuidingCare. HealthEdge requires a lot of us...
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Loyalty, Product
We are working on some interoperability things with the vendor. We would like to be able to...
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Operations
During our implementation, HealthEdge left some things to be desired with the system. HealthEdge was...
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Relationship
HealthEdge is still trying to figure things out on the support side and make changes. As HealthEdge...
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Value
HealthEdge definitely charges for every little thing. They nickel-and-dime us to death and then take...
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Culture, Loyalty, Relationship
One of our support tickets has been open for multiple years. That is ridiculous, but HealthEdge...
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Operations
HealthEdge tends to do more of a train-the-trainer approach, and that is not enough at times.
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Loyalty, Relationship
In the beginning, the vendor really partnered well with us and met regularly with us. They would...
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Value
Unfortunately, we overcustomized the system, so it was very difficult to upgrade. By the time we...
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Relationship
The vendor is really a true partner for us and works closely with us to try to solve problems and...
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Relationship
A true partner delivers what they promise, and HealthEdge is a good organization in terms of...
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Relationship
HealthEdge has been very responsive and attentive, but they have trouble meeting the timelines that...
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Product
With HealthEdge, we are still waiting for them to augment the appeals and grievances module. It is...
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Loyalty, Relationship, Product
HealthEdge is working more to integrate things across their different products, and that is good,...
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