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GuidingCare Commentary
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Bradley Hunter
VP of VBC, Payer, and CORE Solutions
KLAS VP of VBC, Payer, and CORE Solutions - Bradley Hunter
 
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User Commentary

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Director

Loyalty, Relationship, Product

HealthEdge is a leader in this care management, clinical software space. They are continually...

Sep 2024
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Director

Loyalty, Product

Right now, HealthEdge is really not supporting interoperability. We wanted to take advantage of the...

Sep 2024
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Director

Relationship

We have an opportunity to meet regularly with a C-suite person for GuidingCare, and this individual...

Sep 2024
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Manager

Relationship

Unless an organization has somebody internally who has GuidingCare experience and expertise, they...

Sep 2024
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Manager

Loyalty

We are continuing to use GuidingCare; we have implemented their Agile Services contract with mixed...

Sep 2024
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Manager

Relationship, Operations

The vendor’s teams are pretty siloed. We had professional services called Agile Services, all of...

Sep 2024
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Manager

Operations, Value

The product-as-a-service piece needs to be a lot more integrated into the vendor’s clients if they...

Sep 2024
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Manager

Loyalty, Product

The vendor is enhancing their products' interoperability. We are pursuing some better integrations...

Sep 2024
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Director

Value

HealthEdge does charge for a lot of things, and there are thresholds for statements of work. If...

Sep 2024
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Director

Relationship, Product

I'm not a user of GuidingCare. I don't go in and use it, but I certainly hear feedback from our...

Sep 2024
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Director

Relationship

HealthEdge’s support has gotten better. We did have some challenges this year. We had to escalate...

Sep 2024
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Director

Relationship

We have an active situation going on right now with HealthEdge that is making me pause a little bit....

Sep 2024
||
(0)
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Director

Loyalty, Operations, Product

We were early adopters of HealthEdge’s GuidingCare University, and that has been positive. There has...

Sep 2024
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VP/Other Executive

Loyalty

We are using HealthEdge on the appeals and grievances side and the utilization management side. Most...

Sep 2024
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VP/Other Executive

Relationship, Product

The vendor is very focused on the regulatory aspects and on adapting to different regulatory...

Sep 2024
||
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VP/Other Executive

Loyalty, Product

The product is pretty integrated with our ecosystem here. There are things that we would like the...

Sep 2024
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VP/Other Executive

Relationship

Probably the biggest distinction for HealthEdge has been their partnership and willingness to do the...

Sep 2024
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VP/Other Executive

Culture, Relationship

HealthEdge pretty much keeps all their promises. They keep their promises more than they don't....

Sep 2024
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(0)
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VP/Other Executive

Loyalty, Relationship, Product

End users like the system. It is clean, but the one thing that I have heard is the system takes a...

Sep 2024
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(0)
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VP/Other Executive

Loyalty, Relationship

The things that make a big difference are the vendor’s partnership, their executive involvement to...

Sep 2024
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VP/Other Executive

Relationship

Whenever we find something, the vendor is very responsive, and we are always scanning, essentially....

Sep 2024
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Director

Product

We do regular upgrades for GuidingCare, and we always find defects in production. That is...

Aug 2024
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Director

Operations

We don't get training from HealthEdge per se. The notes they give us of upcoming functionality are...

Aug 2024
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Director

Product

It feels like GuidingCare is getting worse. We are getting more defects and trying to understand why...

Aug 2024
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Director

Relationship

HealthEdge meets our SLAs, but I feel like our SLAs are really in their favor. They were written...

Aug 2024
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Director

Value

HealthEdge 100% used to charge us for every little thing, and they still do that to a certain...

Aug 2024
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Director

Loyalty, Relationship

HealthEdge doesn’t always solve our problems, but they definitely try. There is a massive product...

Aug 2024
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(0)
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Director

Relationship

HealthEdge and their competitors aren't particularly good, so everyone lacks an area that is key....

Aug 2024
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Director

Loyalty, Relationship

We are a large HealthEdge customer, and historically, we haven't been treated that way. We weren't...

Aug 2024
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Director

Product

With HealthEdge, we have been exploring the development of APIs that support our larger enterprise...

Aug 2024
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Manager

Product

We need some options or fixes in the program for the system to be more efficient. For example, if we...

Jul 2024
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Manager

Product

With GuidingCare, it is pretty easy for us to see the information that we are looking for. We don't...

Jul 2024
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Manager

Operations, Product, Value

HealthEdge could probably make it easier for users to set up care plans. After the vendor's last...

Jul 2024
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CIO

Loyalty

What is driving our expected satisfaction down is not necessarily HealthEdge directly, but we are...

May 2024
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CIO

Relationship

HealthEdge has provided us with support in connecting with our regional health information...

May 2024
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CIO

Operations

We would work with HealthEdge again, but we would probably do some things differently. We would want...

May 2024
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(0)
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CIO

Relationship

HealthEdge does keep their promises; there is just an issue with time frames and resources.

May 2024
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(0)
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CIO

Operations

HealthEdge maintains the schedule pretty well with the implementation and training. I think they...

May 2024
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CIO

Loyalty, Product

It is kind of subjective, but one of the big pain points is our health plan generates a lot of...

May 2024
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(0)
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CIO

Loyalty, Relationship

I had some discussions with some seniors at HealthEdge, and we started getting additional resources....

May 2024
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(0)
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VP/Other Executive

Product

GuidingCare passes into our core administration platform information around pharmacy prior...

May 2024
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(0)
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VP/Other Executive

Relationship

HealthEdge's support has been one of the pain points. They have a lot of resources and talent...

May 2024
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(0)
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VP/Other Executive

Loyalty, Product

GuidingCare is a good platform. We are using it for pharmacy management and pharmacy-based appeals....

May 2024
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(0)
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VP/Other Executive

Relationship

It seems like HealthEdge’s rollouts are more maintenance related than related to true module...

May 2024
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VP/Other Executive

Operations

It has been a while since we went through training for GuidingCare. HealthEdge requires a lot of us...

May 2024
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Manager

Loyalty, Product

We are working on some interoperability things with the vendor. We would like to be able to...

May 2024
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(0)
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Manager

Operations

During our implementation, HealthEdge left some things to be desired with the system. HealthEdge was...

May 2024
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(0)
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VP/Other Executive

Relationship

HealthEdge is still trying to figure things out on the support side and make changes. As HealthEdge...

Apr 2024
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(0)
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VP/Other Executive

Value

HealthEdge definitely charges for every little thing. They nickel-and-dime us to death and then take...

Apr 2024
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(0)
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VP/Other Executive

Culture, Loyalty, Relationship

One of our support tickets has been open for multiple years. That is ridiculous, but HealthEdge...

Apr 2024
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(0)
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VP/Other Executive

Operations

HealthEdge tends to do more of a train-the-trainer approach, and that is not enough at times.

Apr 2024
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(0)
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VP/Other Executive

Loyalty, Relationship

In the beginning, the vendor really partnered well with us and met regularly with us. They would...

Apr 2024
||
(0)
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VP/Other Executive

Value

Unfortunately, we overcustomized the system, so it was very difficult to upgrade. By the time we...

Apr 2024
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(0)
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VP/Other Executive

Relationship

The vendor is really a true partner for us and works closely with us to try to solve problems and...

Mar 2024
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(0)
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VP/Other Executive

Relationship

A true partner delivers what they promise, and HealthEdge is a good organization in terms of...

Jan 2024
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(0)
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VP/Other Executive

Relationship

HealthEdge has been very responsive and attentive, but they have trouble meeting the timelines that...

Jan 2024
||
(0)
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VP/Other Executive

Product

With HealthEdge, we are still waiting for them to augment the appeals and grievances module. It is...

Jan 2024
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(0)
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VP/Other Executive

Loyalty, Relationship, Product

HealthEdge is working more to integrate things across their different products, and that is good,...

Jan 2024
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(0)
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CTO

Relationship

I think we have really partnered closely with HealthEdge on integration and what needs to be done. I...

Dec 2023
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(0)
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CTO

Relationship, Product

I don't see movement in the space of AI with GuidingCare. It feels like HealthEdge is just still...

Dec 2023
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