Home chevron icon Payer Solutions chevron icon Payer Software chevron icon Care Management Solutions (Payer)

GuidingCare
Filtered view: All

Subject Expert
Joe VanDeGraaff
Research Director
KLAS Research Director - Joe VanDeGraaff
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Transitions of Care 2022: What Are Organizations Using or Considering to Facilitate Effective Care Transitions?
Transitions of Care 2022:
What Are Organizations Using or Considering to Facilitate Effective Care Transitions?
December 2022
View Report
Payer Care Management 2021: Amid Shifts in the Market, Who Will Step Up?
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Relationship

Hearing back from HealthEdge takes a while. Scheduling a demo takes a long time. The quality of...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

As a method of tracking program engagement, GuidingCare gets the job done, and it works for program...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

HealthEdge acquired the Wellframe platform, and the demo I saw looks interesting, but I don’t think...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Based on some of the things I have seen, it doesn’t seem like Altruista Health really had their...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Social determinants are a huge factor, especially with the Medicare and Medicaid population, and...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

It is hard to know how many people are actually using GuidingCare’s out-of-the-box offerings. For...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

A big area we struggle with in GuidingCare is contact information. There is a bit of rigidity in...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

We implemented GuidingCare with an implementation partner, and there were gaps in what was...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor almost needs an outsourced management approach. We are in the age of the Great...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Some of the modules in GuidingCare don't talk to each other. There is not a longitudinal view of...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

From an implementation perspective, HealthEdge does a pretty good job of meeting our needs. Their...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

HealthEdge is a pretty good partner when we have the contracting conversation, so I appreciate the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Some solutions in GuidingCare need to go a little faster, and appeals and grievances need to be way...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

HealthEdge is really only proactive if we have a project going on. Once we are in production...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The recent upgrades that we did for the system were fine. We were hoping to get a standard package...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

When we bought the product, the vendor told us about all of the great things that a certain module...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I used to be more satisfied with HealthEdge, but they have changed quite a bit since their...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

We chose HealthEdge as a technology partner, but the product does business process automation for...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

HealthEdge lost a key individual that was at the vendor's organization during the early foundations...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

We have seen a bit more of HealthEdge charging for every little thing, and we didn't see that...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

When HealthEdge purchased GuidingCare, a lot of folks started to leave the organization, and we lost...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

HealthEdge has begun to charge us for things as our contract has changed a bit. We have been getting...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One thing that HealthEdge is doing with GuidingCare is regular releases. With other vendors, every...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

The biggest value we get from GuidingCare is getting authorizations in.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our facility really likes GuidingCare’s capabilities, but one issue is that there is no great way to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

HealthEdge has a good executive leadership team that is focused on the vendor's clients and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Things definitely changed for the better when GuidingCare was acquired by HealthEdge. There has been...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

From a capability perspective, GuidingCare does everything that we need it to do. There is nothing...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

From a capability perspective, the platform does what it is supposed to do. I don't think that there...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

The only caveat to HealthEdge’s product is that it needs a little more maturity. HealthEdge is...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Sales and Contracting

My one request of HealthEdge has to do with their purchase of the Altruista GuidingCare platform....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Service and Support

Even though the integration for GuidingCare is not there with the HealthEdge claims system, I am...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Technology

From a product perspective, our teams who use GuidingCare are very happy with the solution and what...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Our users say that the product is user friendly and that people who are familiar with the type of...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The vendor has revamped their delivery process on GuidingCare.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

There is a bit of a disconnect on how monthly releases are delivered, and I am not sure whether the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The vendor has gotten bogged down in things that should be outside of their focus. It feels like the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Implementation and Training

We have really had no issues with GuidingCare regarding the implementation process and the training.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Functionality and Upgrades

We are starting to see some data transmission issues related to the out-of-network requests that...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Other Observations & Comments

With GuidingCare, customers can purchase a basic reporting package that provides them with a lot of...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

HealthEdge’s executive involvement has been excellent.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Implementation and Training

Early in the implementation of GuidingCare, we had some issues with follow-through and timeliness...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

HealthEdge is very new and very attractive. They have been a good partner. They are very flexible in...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

HealthEdge has been great to work with, and our account person is really nice.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The upgrades from HealthEdge have been effective. However, as we have done projects to add some new...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Trying to coordinate, communicate, and collaborate with HealthEdge has proven to be difficult due to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We have had to replicate more of our batch processes lately because the functionality that will...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

HealthEdge is on a great path since the acquisition, and it seems as though they are always really...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

HealthEdge has adopted a new ticketing system and has made some changes and enhancements that have...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have GuidingCare, and when we are sending members there to view information, we have to translate...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Our use of the HealthEdge product will be limited to one area until another vendor we are using has...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We have struggled with GuidingCare. We have had bad experiences. We have had systematic delays. We...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Our last upgrade was really horrendous. We went live on the upgraded version, and the response time...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We haven’t had the best experience with the product. The modules are clunky and very time intensive...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We are implementing Altruista Health's system, and the process is pretty complex. I am thankful for...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

We chose Altruista Health's system because it was the most comprehensive product that could...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

In the initial training, we went through so many different clinical subject matter experts from...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There are so many things with the GuidingCare user interface that could be drastically improved. The...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Although the HealthEdge executives are involved, especially when there is a blowup, I don't feel...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The reporting that goes along with this product is absolutely abysmal. Many reports don't exist, and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I wouldn't buy GuidingCare again because we have been quite disappointed with the platform and what...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We do not have an integrated digital platform with GuidingCare. That platform has a way for us to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

We selected GuidingCare at the time because we felt that the vendor would adapt more to manage the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The vendor’s investment and focus on FHIR-based interoperability has been low at best. I would like...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The solution is focused and is not mature enough in all of its modules to be an enterprise solution....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We haven't really integrated remote monitoring device information into Altruista Health's software,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is pretty good with some of the support aspects. They are pretty responsive. I think...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

Altruista Health has a modular type of platform that allows us to expand. Having more of a clinical...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

From a technical perspective, managing the system during the implementation and running the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are one of Altruista Health's many customers. Their speed for extending or bringing in new...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​