Commentary Summary
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User Commentary
Relationship
Hearing back from HealthEdge takes a while. Scheduling a demo takes a long time. The quality of...
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Functionality and Upgrades
As a method of tracking program engagement, GuidingCare gets the job done, and it works for program...
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Future Outlook
HealthEdge acquired the Wellframe platform, and the demo I saw looks interesting, but I don’t think...
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Future Outlook
Based on some of the things I have seen, it doesn’t seem like Altruista Health really had their...
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Functionality and Upgrades
Social determinants are a huge factor, especially with the Medicare and Medicaid population, and...
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Functionality and Upgrades
It is hard to know how many people are actually using GuidingCare’s out-of-the-box offerings. For...
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Functionality and Upgrades
A big area we struggle with in GuidingCare is contact information. There is a bit of rigidity in...
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Implementation and Training
We implemented GuidingCare with an implementation partner, and there were gaps in what was...
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Relationship
The vendor almost needs an outsourced management approach. We are in the age of the Great...
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Implementation and Training
Some of the modules in GuidingCare don't talk to each other. There is not a longitudinal view of...
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Implementation and Training
From an implementation perspective, HealthEdge does a pretty good job of meeting our needs. Their...
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Sales and Contracting
HealthEdge is a pretty good partner when we have the contracting conversation, so I appreciate the...
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Functionality and Upgrades
Some solutions in GuidingCare need to go a little faster, and appeals and grievances need to be way...
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Service and Support
HealthEdge is really only proactive if we have a project going on. Once we are in production...
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Functionality and Upgrades
The recent upgrades that we did for the system were fine. We were hoping to get a standard package...
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Interfacing and Integration
When we bought the product, the vendor told us about all of the great things that a certain module...
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Relationship
I used to be more satisfied with HealthEdge, but they have changed quite a bit since their...
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Service and Support
We chose HealthEdge as a technology partner, but the product does business process automation for...
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Relationship
HealthEdge lost a key individual that was at the vendor's organization during the early foundations...
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Relationship
We have seen a bit more of HealthEdge charging for every little thing, and we didn't see that...
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Relationship
When HealthEdge purchased GuidingCare, a lot of folks started to leave the organization, and we lost...
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ROI / Cost
HealthEdge has begun to charge us for things as our contract has changed a bit. We have been getting...
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Functionality and Upgrades
One thing that HealthEdge is doing with GuidingCare is regular releases. With other vendors, every...
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ROI / Cost
The biggest value we get from GuidingCare is getting authorizations in.
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Functionality and Upgrades
Our facility really likes GuidingCare’s capabilities, but one issue is that there is no great way to...
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Relationship
HealthEdge has a good executive leadership team that is focused on the vendor's clients and...
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Relationship
Things definitely changed for the better when GuidingCare was acquired by HealthEdge. There has been...
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Functionality and Upgrades
From a capability perspective, GuidingCare does everything that we need it to do. There is nothing...
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Service and Support
From a capability perspective, the platform does what it is supposed to do. I don't think that there...
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Future Outlook
The only caveat to HealthEdge’s product is that it needs a little more maturity. HealthEdge is...
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Sales and Contracting
My one request of HealthEdge has to do with their purchase of the Altruista GuidingCare platform....
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Service and Support
Even though the integration for GuidingCare is not there with the HealthEdge claims system, I am...
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Technology
From a product perspective, our teams who use GuidingCare are very happy with the solution and what...
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Functionality and Upgrades
Our users say that the product is user friendly and that people who are familiar with the type of...
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Functionality and Upgrades
The vendor has revamped their delivery process on GuidingCare.
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Implementation and Training
There is a bit of a disconnect on how monthly releases are delivered, and I am not sure whether the...
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Functionality and Upgrades
The vendor has gotten bogged down in things that should be outside of their focus. It feels like the...
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Implementation and Training
We have really had no issues with GuidingCare regarding the implementation process and the training.
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Functionality and Upgrades
We are starting to see some data transmission issues related to the out-of-network requests that...
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Other Observations & Comments
With GuidingCare, customers can purchase a basic reporting package that provides them with a lot of...
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Relationship
HealthEdge’s executive involvement has been excellent.
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Implementation and Training
Early in the implementation of GuidingCare, we had some issues with follow-through and timeliness...
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Relationship
HealthEdge is very new and very attractive. They have been a good partner. They are very flexible in...
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Relationship
HealthEdge has been great to work with, and our account person is really nice.
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Functionality and Upgrades
The upgrades from HealthEdge have been effective. However, as we have done projects to add some new...
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Service and Support
Trying to coordinate, communicate, and collaborate with HealthEdge has proven to be difficult due to...
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Future Outlook
We have had to replicate more of our batch processes lately because the functionality that will...
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Relationship
HealthEdge is on a great path since the acquisition, and it seems as though they are always really...
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Functionality and Upgrades
HealthEdge has adopted a new ticketing system and has made some changes and enhancements that have...
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Functionality and Upgrades
We have GuidingCare, and when we are sending members there to view information, we have to translate...
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Future Outlook
Our use of the HealthEdge product will be limited to one area until another vendor we are using has...
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Future Outlook
We have struggled with GuidingCare. We have had bad experiences. We have had systematic delays. We...
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Implementation and Training
Our last upgrade was really horrendous. We went live on the upgraded version, and the response time...
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Functionality and Upgrades
We haven’t had the best experience with the product. The modules are clunky and very time intensive...
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Implementation and Training
We are implementing Altruista Health's system, and the process is pretty complex. I am thankful for...
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Win/Loss - Why they were selected (by current clients)
We chose Altruista Health's system because it was the most comprehensive product that could...
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Implementation and Training
In the initial training, we went through so many different clinical subject matter experts from...
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Functionality and Upgrades
There are so many things with the GuidingCare user interface that could be drastically improved. The...
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Service and Support
Although the HealthEdge executives are involved, especially when there is a blowup, I don't feel...
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Functionality and Upgrades
The reporting that goes along with this product is absolutely abysmal. Many reports don't exist, and...
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Relationship
I wouldn't buy GuidingCare again because we have been quite disappointed with the platform and what...
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Other Observations & Comments
We do not have an integrated digital platform with GuidingCare. That platform has a way for us to...
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ROI / Cost
We selected GuidingCare at the time because we felt that the vendor would adapt more to manage the...
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Interfacing and Integration
The vendor’s investment and focus on FHIR-based interoperability has been low at best. I would like...
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Functionality and Upgrades
The solution is focused and is not mature enough in all of its modules to be an enterprise solution....
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Future Outlook
We haven't really integrated remote monitoring device information into Altruista Health's software,...
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Relationship
The vendor is pretty good with some of the support aspects. They are pretty responsive. I think...
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Win/Loss - Why they were selected (by current clients)
Altruista Health has a modular type of platform that allows us to expand. Having more of a clinical...
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Interfacing and Integration
From a technical perspective, managing the system during the implementation and running the...
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Relationship
We are one of Altruista Health's many customers. Their speed for extending or bringing in new...
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