All Categories chevron icon Payer Solutions chevron icon Payer Software chevron icon Care Management Solutions (Payer)

GuidingCare Commentary
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##
Neither
##
Negative
##
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
VP/Other Executive

Relationship

In terms of taking the lead to alert us about things, no vendor does that, including HealthEdge....

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

We use GuidingCare for care coordination. It was bought by HealthEdge. They provide support, and we...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

I hope I get to renegotiate my GuidingCare contracts and get some better pricing. That is my...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The implementation of GuidingCare went really well, and all of our nurses really like the system. We...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

HealthEdge is putting a lot of emphasis on their HealthRules Payer platform. They haven't put a lot...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

GuidingCare is good for what it does. HealthEdge does utilization management really well, and...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We did an internal assessment on GuidingCare with HealthEdge's executive leadership team. With AI,...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have had some challenging pain points with GuidingCare's interoperability. It has been a struggle...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

HealthEdge could be better with appeals and grievances. There are a lot of compliance-related items...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Everything that we want to do and change in the system is another statement of work and another...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We are looking to HealthEdge to help us with our prior authorization rules.

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The first time I interacted with GuidingCare was many years ago, and HealthEdge has really come a...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

HealthEdge could improve processes on downtime management and have greater testing of plans and...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

HealthEdge has been a pretty good partner in using HIPAA transactions as we have integrated...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Before HealthEdge bought GuidingCare, there was a more dedicated group who knew the care management...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have had to do some optimization work on GuidingCare. We have had more challenges with the...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

I'm not a huge fan of GuidingCare. HealthEdge is chipping away at an enterprise solution. We must...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

I haven't had any issues with HealthEdge’s management of security risk, and it is pretty easy to set...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The idea of GuidingCare is great in terms of having the same ownership of the core platform in our...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

If an organization is running HealthEdge products, the system will naturally fit in. I think there...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Integration is a work in progress for the system as CMS gets more mature and as rules and...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We decided against GuidingCare's reporting mechanism because the reporting, while done through...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

HealthEdge's executive involvement varies. Our current person rates high. However, I know there has...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

HealthEdge has improvement opportunities with integration. For example, I would like the visual...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

One of the bigger challenges with GuidingCare is that for the most part, rule changes and things of...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

There is a lot of conversation about artificial intelligence and its involvement within systems....

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We have been using GuidingCare for a few years, and we use it strictly for care management. The...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We did an upgrade using professional services for GuidingCare, and the services were really strong....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Operations

HealthEdge is doing a great job of engaging their user group. There have been a lot more recent...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

We have a lot of manual workarounds in GuidingCare. Also, sometimes we feel like we get charged for...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If somebody needs to do only case management, GuidingCare is a good system for Medicaid case...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

HealthEdge supports us somewhat with integration with HealthRules Payer. Other than that, there is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Externally, HealthEdge is good, and I can only base that on the fact that we haven't had any...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

When we bought GuidingCare, it wasn't robust. HealthEdge said it was capable of some things that...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We have both GuidingCare and another solution owned by HealthEdge. The interesting thing is that we...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I am extremely satisfied with HealthEdge's security program and management of security risk because...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

When we reach out to the vendor, it is usually an email or a Teams meeting. There is a phone. I...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We are working on integration. The ways the vendor supports us with integration or interoperability...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

When we first implemented GuidingCare, there were a lot of things that weren't fully developed. For...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

HealthEdge is not very proactive because they tend not to dabble unless we point something out to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

It has been a transition since Altruista Health merged with HealthEdge because Altruista Health was...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The training from HealthEdge is one of my biggest complaints. Their training for the front end is...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

HealthEdge is sometimes not as responsive as I would like them to be. But my account executive is...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

When the vendor was Altruista Health, they did not charge us for every little thing. With...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Some of the seasoned members of our staff sometimes struggle with certain things in GuidingCare....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Some automation and AI are coming in the newer version of GuidingCare. Our business is chomping at...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I have been with HealthEdge for a long time, so I have seen them evolve and build a lot of...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

One thing I have found about HealthEdge versus other vendors that we work with is that HealthEdge...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We have had the platform for several years now, and the technology folks on my team and our IT...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

HealthEdge has been pretty well in sync with us despite our crazy timeframes. We have a couple of...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

We are getting charged over our agreed-upon fee. I don't feel like HealthEdge should be able to go...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We have asked for training multiple times on things like reporting. When we first started using the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We often have to figure out how things should work in the system, but HealthEdge should train us on...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Operations

HealthEdge should focus on having more visibility into the road map and on understanding how we can...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

HealthEdge’s relationship management is phenomenal. Our account executive did not just sell us the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We have so many steps in GuidingCare. With our internal platform, an integrated care plan for one...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

HealthEdge is a leader in this care management, clinical software space. They are continually...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Right now, HealthEdge is really not supporting interoperability. We wanted to take advantage of the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have an opportunity to meet regularly with a C-suite person for GuidingCare, and this individual...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Unless an organization has somebody internally who has GuidingCare experience and expertise, they...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are continuing to use GuidingCare; we have implemented their Agile Services contract with mixed...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The vendor’s teams are pretty siloed. We had professional services called Agile Services, all of...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Value

The product-as-a-service piece needs to be a lot more integrated into the vendor’s clients if they...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The vendor is enhancing their products' interoperability. We are pursuing some better integrations...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

HealthEdge does charge for a lot of things, and there are thresholds for statements of work. If...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I'm not a user of GuidingCare. I don't go in and use it, but I certainly hear feedback from our...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

HealthEdge’s support has gotten better. We did have some challenges this year. We had to escalate...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have an active situation going on right now with HealthEdge that is making me pause a little bit....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product

We were early adopters of HealthEdge’s GuidingCare University, and that has been positive. There has...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We are using HealthEdge on the appeals and grievances side and the utilization management side. Most...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

The vendor is very focused on the regulatory aspects and on adapting to different regulatory...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

The product is pretty integrated with our ecosystem here. There are things that we would like the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Probably the biggest distinction for HealthEdge has been their partnership and willingness to do the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship

HealthEdge pretty much keeps all their promises. They keep their promises more than they don't....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

End users like the system. It is clean, but the one thing that I have heard is the system takes a...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

The things that make a big difference are the vendor’s partnership, their executive involvement to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Whenever we find something, the vendor is very responsive, and we are always scanning, essentially....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We do regular upgrades for GuidingCare, and we always find defects in production. That is...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We don't get training from HealthEdge per se. The notes they give us of upcoming functionality are...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It feels like GuidingCare is getting worse. We are getting more defects and trying to understand why...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

HealthEdge meets our SLAs, but I feel like our SLAs are really in their favor. They were written...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

HealthEdge 100% used to charge us for every little thing, and they still do that to a certain...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

HealthEdge doesn’t always solve our problems, but they definitely try. There is a massive product...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

HealthEdge and their competitors aren't particularly good, so everyone lacks an area that is key....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We are a large HealthEdge customer, and historically, we haven't been treated that way. We weren't...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With HealthEdge, we have been exploring the development of APIs that support our larger enterprise...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​