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User Commentary
Loyalty
What is driving our expected satisfaction down is not necessarily HealthEdge directly, but we are...
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Relationship
HealthEdge has provided us with support in connecting with our regional health information...
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Operations
We would work with HealthEdge again, but we would probably do some things differently. We would want...
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Relationship
HealthEdge does keep their promises; there is just an issue with time frames and resources.
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Operations
HealthEdge maintains the schedule pretty well with the implementation and training. I think they...
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Loyalty, Product
It is kind of subjective, but one of the big pain points is our health plan generates a lot of...
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Loyalty, Relationship
I had some discussions with some seniors at HealthEdge, and we started getting additional resources....
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Product
GuidingCare passes into our core administration platform information around pharmacy prior...
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Relationship
HealthEdge's support has been one of the pain points. They have a lot of resources and talent...
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Loyalty, Product
GuidingCare is a good platform. We are using it for pharmacy management and pharmacy-based appeals....
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Relationship
It seems like HealthEdge’s rollouts are more maintenance related than related to true module...
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Operations
It has been a while since we went through training for GuidingCare. HealthEdge requires a lot of us...
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Loyalty, Product
We are working on some interoperability things with the vendor. We would like to be able to...
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Operations
During our implementation, HealthEdge left some things to be desired with the system. HealthEdge was...
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Relationship
HealthEdge is still trying to figure things out on the support side and make changes. As HealthEdge...
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Value
HealthEdge definitely charges for every little thing. They nickel-and-dime us to death and then take...
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Culture, Loyalty, Relationship
One of our support tickets has been open for multiple years. That is ridiculous, but HealthEdge...
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Operations
HealthEdge tends to do more of a train-the-trainer approach, and that is not enough at times.
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Loyalty, Relationship
In the beginning, the vendor really partnered well with us and met regularly with us. They would...
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Value
Unfortunately, we overcustomized the system, so it was very difficult to upgrade. By the time we...
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Relationship
The vendor is really a true partner for us and works closely with us to try to solve problems and...
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Relationship
A true partner delivers what they promise, and HealthEdge is a good organization in terms of...
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Relationship
HealthEdge has been very responsive and attentive, but they have trouble meeting the timelines that...
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Product
With HealthEdge, we are still waiting for them to augment the appeals and grievances module. It is...
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Loyalty, Relationship, Product
HealthEdge is working more to integrate things across their different products, and that is good,...
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Relationship
I think we have really partnered closely with HealthEdge on integration and what needs to be done. I...
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Relationship, Product
I don't see movement in the space of AI with GuidingCare. It feels like HealthEdge is just still...
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Loyalty
I am struggling to see where we are getting value from HealthEdge. Anytime we achieve success in any...
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Culture, Relationship
HealthEdge keeps their promises. They have been really good at not promising what they can't...
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Value
The vendor charges us for things about 50% of the time. Half the time, we are going to get a cost....
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Operations
HealthEdge is making progress in offering more training materials. And now they are working on a...
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Product
It would be nice to have supporting information on the utilization of product features. Some aspects...
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Relationship
HealthEdge is overreliant on client notification of issues. It would be nice to have more metrics...
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Relationship, Operations
If someone asked me about implementing GuidingCare, I would tell them to make sure they had the...
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Relationship
When we are not doing funded, dedicated, capacity projects with the vendor, we don't get quick...
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Product
Lately, we have been running into a lot of issues related to the configuration of GuidingCare. We...
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Relationship, Product
The application integrates fine with all our claim systems. The company didn't do too much to...
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Value
In general, the pricing with HealthEdge is absolutely fair when it comes to the tool itself....
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Product
There is some latency with GuidingCare. We have done testing, and a lot of the latency has to do...
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Relationship
HealthEdge’s proactivity with us has dramatically gotten better, but there are also some SLAs that...
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Loyalty, Relationship
HealthEdge can work on utilizing the best practices and what the market is looking for so that they...
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Relationship, Product
What sets HealthEdge apart, specifically in the Medicaid and Medicare space, is that there are a lot...
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Value
HealthEdge takes into consideration a lot of our nuances and has built a product that really meets...
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Loyalty, Product
With a lot of companies, we see that they want everything to be within their box, and that is an...
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Product
The claims portion of the product doesn't tell me who the provider is most of the time. It just has...
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Product
I like the layout of the product. It is pretty easy to see and get to the different parts of the...
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Relationship
The issues that we bring to the support team are usually fixed on the same day, but sometimes the...
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Product
GuidingCare is a pretty good program. I have worked with a lot of different software as a nurse, and...
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Product
When I am entering an assessment in the software, I would like to be able to keep a separate window...
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