GuidingCare Commentary
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Subject Expert
Mac Boyter
Research Director
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User Commentary
Loyalty, Product
I have seen improvements with GuidingCare and things that would positively impact us. However,...
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Culture, Value
HealthEdge’s licensing for GuidingCare is pretty competitive compared to that of some of the other...
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Relationship
GuidingCare is good, but HealthEdge needs to work on support, and we have to be a very engaged...
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Relationship
HealthEdge’s processes need to be a little tighter in some of the upgrades and rollouts. As a...
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Loyalty, Relationship, Product
The road map and vision are definitely strengths for GuidingCare. HealthEdge is investing a lot in...
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Loyalty, Relationship
HealthEdge is doing things so differently from UST HealthProof in how they engage with clients and...
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Operations
We do not receive formal training from HealthEdge. Support is provided primarily through...
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Relationship
HealthEdge’s support is not strong. We use Jira to log defects and issues, but HealthEdge does not...
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Product
HealthEdge needs to significantly improve their APIs. They are very basic, while our data sets are...
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Value
Our in-house solutions are more expensive than HealthEdge. HealthEdge is priced per member per month...
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Relationship
We have a very strong partner with our account manager at HealthEdge. I share positive feedback...
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Culture, Product
For a straightforward health plan with one or two markets, I would strongly recommend HealthEdge's...
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Loyalty, Relationship
In the past two years, HealthEdge has made internal structural changes that have led to more...
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Loyalty, Relationship
We hold regular business reviews and review our strategic clinical road map. We always present our...
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Product
The GuidingCare application is more intuitive than others I have seen and offers greater...
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Product, Value
With GuidingCare, we are getting close to a full 360-degree view of all of our enrollees. We can do...
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Relationship
One thing that HealthEdge has done that has had a positive impact is working with us to integrate...
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Relationship, Product
We want the care managers to better summarize the information that is captured in this solution so...
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Product
HealthEdge should focus on GuidingCare’s ability to gain insights from the data that we are plowing...
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Product
HealthEdge expanded and increased the capabilities of their reporting database and their reporting...
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Product
HealthEdge is very forward-looking; they are increasing their use of AI. The biggest challenge they...
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Loyalty, Relationship
I would just emphasize that as a partner, HealthEdge has been fantastic. No product is going to be...
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Loyalty, Value
It is huge that the vendor is forward-thinking and has a road map that is constantly being updated...
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Product
There is a work queue for guiding the care management module internally, and we can use that to look...
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Loyalty, Relationship, Product
In terms of delivering advancements, HealthEdge is providing us with digital engagement. They bought...
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Operations
In terms of ongoing training, the vendor has been there anytime we have needed anything. They have...
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Product, Value
Compliance has been a huge deal, especially on the Medicaid side. HealthEdge facilitated and...
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Relationship
The company was small before they were acquired by HealthEdge. They were very responsive to our...
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Relationship, Value
I have to say that the vendor keeps promises, but there are a lot of empty words. The vendor does...
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Loyalty, Value
We are looking to expand to utilize HealthEdge’s utilization management module as well as their...
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Operations
In terms of the training offered by the vendor, if we don't ask, they don't come. It doesn't seem...
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Relationship, Product
Being able to see the on-ramps and off-ramps that a corporation can choose to push into the...
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Operations
We had a very good, successful implementation. We pushed hard to not have to recreate the wheel....
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Operations
GuidingCare is kind of a blank slate when it comes to implementation. We pushed hard for the best...
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Relationship
HealthEdge does a very good job in this niche of dealing with long-term services and support...
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Value
Moving away from our old product to GuidingCare has definitely created efficiencies in process and...
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Product
GuidingCare is relatively intuitive, but there are still some components of getting lost inside the...
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Value
We have felt HealthEdge nickel-and-diming us over the last few years, and to get around that, we...
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Relationship, Product
Sometimes we are hamstrung by the file formats that we are using to bring data into GuidingCare, and...
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Relationship
We have a really good relationship with our client executive from HealthEdge; they don’t always...
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Product
GuidingCare is just very user-friendly. The work that we have done from a configuration standpoint...
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Product
We did an upgrade of GuidingCare, and obviously, that was a lot of work for us, but upgrading to a...
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Operations, Product
Our recent upgrade was flawless. Everything went smoothly, we had no issues, and we finished on...
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Operations
The implementation of the appeals and grievances module for GuidingCare was very difficult. I don't...
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Relationship
Sometimes we talk about what we need, and HealthEdge is all for it, but it can take them a long time...
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Relationship
HealthEdge will sometimes promote a feature in GuidingCare as functioning a certain way, but when we...
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Product
Everybody thinks AI is something that we can turn on overnight. Our users are chomping at the bit...
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Relationship
We have dedicated people at HealthEdge who support our team, and that is good because every client...
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Relationship, Product
HealthEdge is really good about security, and they are always helpful when we are doing our risk...
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Value
HealthEdge does nickel-and-dime us. We have been a client for so long, but I almost feel like I'm in...
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Product
Right now, HealthEdge may be a little behind in the technology basis of Medicaid and long-term...
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Loyalty, Relationship
HealthEdge has been a phenomenal partner. They are always willing to help where we need quick...
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Relationship
In terms of taking the lead to alert us about things, no vendor does that, including HealthEdge....
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Loyalty, Relationship
We use GuidingCare for care coordination. It was bought by HealthEdge. They provide support, and we...
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Loyalty
I hope I get to renegotiate my GuidingCare contracts and get some better pricing. That is my...
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Operations
The implementation of GuidingCare went really well, and all of our nurses really like the system. We...
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Product
HealthEdge is putting a lot of emphasis on their HealthRules Payer platform. They haven't put a lot...
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Product
GuidingCare is good for what it does. HealthEdge does utilization management really well, and...
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Relationship, Operations
We did an internal assessment on GuidingCare with HealthEdge's executive leadership team. With AI,...
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Product
We have had some challenging pain points with GuidingCare's interoperability. It has been a struggle...
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Relationship, Product
HealthEdge could be better with appeals and grievances. There are a lot of compliance-related items...
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Value
Everything that we want to do and change in the system is another statement of work and another...
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Loyalty
We are looking to HealthEdge to help us with our prior authorization rules.
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Relationship
The first time I interacted with GuidingCare was many years ago, and HealthEdge has really come a...
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Product
HealthEdge could improve processes on downtime management and have greater testing of plans and...
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Relationship, Product
HealthEdge has been a pretty good partner in using HIPAA transactions as we have integrated...
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Relationship
Before HealthEdge bought GuidingCare, there was a more dedicated group who knew the care management...
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Product
We have had to do some optimization work on GuidingCare. We have had more challenges with the...
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Loyalty
I'm not a huge fan of GuidingCare. HealthEdge is chipping away at an enterprise solution. We must...
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Relationship, Product
I haven't had any issues with HealthEdge’s management of security risk, and it is pretty easy to set...
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Operations
The idea of GuidingCare is great in terms of having the same ownership of the core platform in our...
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Commentary Summary
Comment Type Breakout