GuidingCare®
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Joe VanDeGraaff
SRU Manager
KLAS SRU Manager - Joe VanDeGraaff
 
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User Commentary

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Director

We have struggled with GuidingCare. We have had bad experiences. We have had systematic delays. We...

Jun 2022
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Director

Our last upgrade was really horrendous. We went live on the upgraded version, and the response time...

Jun 2022
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Director

We haven’t had the best experience with the product. The modules are clunky and very time intensive...

Jun 2022
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Director

We are implementing Altruista Health's system, and the process is pretty complex. I am thankful for...

Jun 2022
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Director

We chose Altruista Health's system because it was the most comprehensive product that could...

Jun 2022
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VP/Other Executive

In the initial training, we went through so many different clinical subject matter experts from...

Jun 2022
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VP/Other Executive

There are so many things with the GuidingCare user interface that could be drastically improved. The...

Jun 2022
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VP/Other Executive

Although the HealthEdge executives are involved, especially when there is a blowup, I don't feel...

Jun 2022
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VP/Other Executive

The reporting that goes along with this product is absolutely abysmal. Many reports don't exist, and...

Jun 2022
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VP/Other Executive

I wouldn't buy GuidingCare again because we have been quite disappointed with the platform and what...

Jun 2022
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VP/Other Executive

We do not have an integrated digital platform with GuidingCare. That platform has a way for us to...

Jun 2022
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VP/Other Executive

We selected GuidingCare at the time because we felt that the vendor would adapt more to manage the...

Jun 2022
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Manager

The vendor’s investment and focus on FHIR-based interoperability has been low at best. I would like...

Apr 2022
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Manager

The solution is focused and is not mature enough in all of its modules to be an enterprise solution....

Apr 2022
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Manager

We haven't really integrated remote monitoring device information into Altruista Health's software,...

Apr 2022
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Manager

The vendor is pretty good with some of the support aspects. They are pretty responsive. I think...

Apr 2022
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Manager

Altruista Health has a modular type of platform that allows us to expand. Having more of a clinical...

Apr 2022
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Manager

From a technical perspective, managing the system during the implementation and running the...

Apr 2022
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Manager

We are one of Altruista Health's many customers. Their speed for extending or bringing in new...

Apr 2022
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VP/Other Executive

For what we are doing right now, the product works really well. There are some things that we want...

Feb 2022
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VP/Other Executive

Last year, Altruista Health was purchased by HealthEdge. I think that Altruista Health is operating...

Feb 2022
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VP/Other Executive

We did an upgrade to the solution that gave our utilization management team more functionality. That...

Feb 2022
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VP/Other Executive

We have always received good turnarounds and support from GuidingCare. We have been with them for a...

Feb 2022
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VP/Other Executive

Altruista Health has got risk modules built into their system to categorize members. But those are...

Dec 2021
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VP/Other Executive

Altruista Health has got a really powerful rules engine, and we got ourselves in a pickle. Other...

Dec 2021
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VP/Other Executive

GuidingCare is a great system. We have had good success with it. Users like it. We have migrated...

Dec 2021
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VP/Other Executive

Working with Altruista Health has been good. We go through our client executive, who is always...

Dec 2021
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VP/Other Executive

For some of the connectivity, access to other systems, FHIR APIs, and those kinds of things, we are...

Dec 2021
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VP/Other Executive

I know we have got lots of training available from Altruista Health. We have got a whole team that...

Dec 2021
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VP/Other Executive

Altruista Health is doing a good job in moving the direction of FHIR APIs for data interchange and...

Dec 2021
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VP/Other Executive

When we first set up the GuidingCare platform, we had to develop our own training modules. We would...

Dec 2021
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VP/Other Executive

In terms of the value for our money, the appeals and grievances modules initially weren't completely...

Dec 2021
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VP/Other Executive

For things like Medicare Advantage Plans where CMS has standard requirements across the board, I...

Dec 2021
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VP/Other Executive

Altruista Health's leaders are very responsive. We are curious to see what will come with the...

Dec 2021
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VP/Other Executive

The product's functionality is extremely helpful for our care managers. The solution is a keystone...

Dec 2021
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VP/Other Executive

The vendor could improve their familiarity with the local or state requirements of their client facilities....

Dec 2021
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VP/Other Executive

I am very pleased with the overall functionality and customer service. I appreciate that the tool...

Dec 2021
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VP/Other Executive

I would like to see improved reporting functions. It is a pain point not to have access to all data...

Dec 2021
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VP/Other Executive

We have been very happy with Altruista Health. We did an RFP and looked at the usual suspects in the...

Dec 2021
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CMO

We are on a solid trajectory with the timeline that Altruista Health gave us for using the product....

Dec 2021
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CMO

Altruista Health has been excellent. When problems or issues come up, they are always willing to sit...

Dec 2021
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CMO

I haven't seen any impacts or changes since HealthEdge acquired Altruista Health. I hear dialogue...

Dec 2021
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CMO

The vendor has focused on use cases that they say that they do well, like utilization management and...

Dec 2021
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CMO

If there were one thing that I would like to see Altruista Health improve, it would be for them to...

Dec 2021
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CIO

When I started, people at our organization had bad feelings about Altruista Health. But a lot of...

Nov 2021
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CIO

The thing that Altruista Health has going for them is not just the fact that they are working really...

Nov 2021
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CIO

Our greatest struggle with Altruista Health is in planning true release capabilities beyond where we...

Nov 2021
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Analyst/Coordinator

We can maneuver in the system and find exactly what we are looking for. Nothing is hidden. We have...

Nov 2021
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Analyst/Coordinator

I have noticed that documents can be scanned into the system. That is really nice. Most patient and...

Nov 2021
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Analyst/Coordinator

I document things in the system. That information goes to our care managers, our staff members, and...

Nov 2021
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Analyst/Coordinator

When I put activities in the solution, a small window will appear if I am missing information. Then,...

Nov 2021
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CMO

We were suddenly informed that HealthEdge had purchased Altruista Health and the GuidingCare...

Aug 2021
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CMO

The solution is simple and intuitive. It is like turning on Microsoft Windows. We can change the...

Aug 2021
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CMO

HealthEdge's implementation team is stretched too thin. If someone were to ask me how my go-live...

Aug 2021
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CMO

We have been extremely impressed with the vendor's support and knowledge. We have also been...

Aug 2021
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CMO

HealthRules Connector is the interface between the HealthEdge system and GuidingCare. If I put an...

Aug 2021
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VP/Other Executive

We chose GuidingCare because it had a lot of functionality that didn't exist in our previous...

Jul 2021
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VP/Other Executive

From a functionality perspective, GuidingCare is a full-featured product. We haven't made many...

Jul 2021
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VP/Other Executive

We have recurring meetings with the vendor to talk through their strategic road map and what our...

Jul 2021
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