GuidingCare Commentary
Filtered view: All

Subject Expert
Bradley Hunter
SRU Manager
KLAS SRU Manager - Bradley Hunter
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CIO

Loyalty

What is driving our expected satisfaction down is not necessarily HealthEdge directly, but we are...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

HealthEdge has provided us with support in connecting with our regional health information...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

We would work with HealthEdge again, but we would probably do some things differently. We would want...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

HealthEdge does keep their promises; there is just an issue with time frames and resources.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

HealthEdge maintains the schedule pretty well with the implementation and training. I think they...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

It is kind of subjective, but one of the big pain points is our health plan generates a lot of...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship

I had some discussions with some seniors at HealthEdge, and we started getting additional resources....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

GuidingCare passes into our core administration platform information around pharmacy prior...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

HealthEdge's support has been one of the pain points. They have a lot of resources and talent...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

GuidingCare is a good platform. We are using it for pharmacy management and pharmacy-based appeals....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

It seems like HealthEdge’s rollouts are more maintenance related than related to true module...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

It has been a while since we went through training for GuidingCare. HealthEdge requires a lot of us...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We are working on some interoperability things with the vendor. We would like to be able to...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

During our implementation, HealthEdge left some things to be desired with the system. HealthEdge was...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

HealthEdge is still trying to figure things out on the support side and make changes. As HealthEdge...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

HealthEdge definitely charges for every little thing. They nickel-and-dime us to death and then take...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Loyalty, Relationship

One of our support tickets has been open for multiple years. That is ridiculous, but HealthEdge...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

HealthEdge tends to do more of a train-the-trainer approach, and that is not enough at times.

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

In the beginning, the vendor really partnered well with us and met regularly with us. They would...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Unfortunately, we overcustomized the system, so it was very difficult to upgrade. By the time we...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor is really a true partner for us and works closely with us to try to solve problems and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We talked to HealthEdge about access for data, but we ended up partnering with an external company...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We appreciate the system. It works well for us. The system is pretty user friendly, and we never get...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There are definitely areas of the product that need improvements, and sometimes those improvements...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

We have a low-dollar contract for the system. That is part of why we feel so nickel-and-dimed by the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

For our most recent upgrade, we had a really good implementation team from the vendor. There were...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

A true partner delivers what they promise, and HealthEdge is a good organization in terms of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

HealthEdge has been very responsive and attentive, but they have trouble meeting the timelines that...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

With HealthEdge, we are still waiting for them to augment the appeals and grievances module. It is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

HealthEdge is working more to integrate things across their different products, and that is good,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship

I think we have really partnered closely with HealthEdge on integration and what needs to be done. I...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship, Product

I don't see movement in the space of AI with GuidingCare. It feels like HealthEdge is just still...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Loyalty

I am struggling to see where we are getting value from HealthEdge. Anytime we achieve success in any...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Culture, Relationship

HealthEdge keeps their promises. They have been really good at not promising what they can't...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Value

The vendor charges us for things about 50% of the time. Half the time, we are going to get a cost....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

HealthEdge is making progress in offering more training materials. And now they are working on a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It would be nice to have supporting information on the utilization of product features. Some aspects...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

HealthEdge is overreliant on client notification of issues. It would be nice to have more metrics...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

If someone asked me about implementing GuidingCare, I would tell them to make sure they had the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we are not doing funded, dedicated, capacity projects with the vendor, we don't get quick...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Lately, we have been running into a lot of issues related to the configuration of GuidingCare. We...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The application integrates fine with all our claim systems. The company didn't do too much to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

In general, the pricing with HealthEdge is absolutely fair when it comes to the tool itself....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There is some latency with GuidingCare. We have done testing, and a lot of the latency has to do...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

HealthEdge’s proactivity with us has dramatically gotten better, but there are also some SLAs that...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

HealthEdge can work on utilizing the best practices and what the market is looking for so that they...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

What sets HealthEdge apart, specifically in the Medicaid and Medicare space, is that there are a lot...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

HealthEdge takes into consideration a lot of our nuances and has built a product that really meets...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

With a lot of companies, we see that they want everything to be within their box, and that is an...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The claims portion of the product doesn't tell me who the provider is most of the time. It just has...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like the layout of the product. It is pretty easy to see and get to the different parts of the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The issues that we bring to the support team are usually fixed on the same day, but sometimes the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

GuidingCare is a pretty good program. I have worked with a lot of different software as a nurse, and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

When I am entering an assessment in the software, I would like to be able to keep a separate window...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Smart Communications is a newer component within GuidingCare. Smart Communications is a system for...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Our people are embracing Smart Communications, which is part of GuidingCare. We just need to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF