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GuidingCare Commentary
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Bradley Hunter
VP VBC, Payer, and CORE
KLAS VP VBC, Payer, and CORE - Bradley Hunter
 
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VP/Other Executive

Value

HealthEdge definitely charges for every little thing. They nickel-and-dime us to death and then take...

Apr 2024
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VP/Other Executive

Culture, Loyalty, Relationship

One of our support tickets has been open for multiple years. That is ridiculous, but HealthEdge...

Apr 2024
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VP/Other Executive

Operations

HealthEdge tends to do more of a train-the-trainer approach, and that is not enough at times.

Apr 2024
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VP/Other Executive

Loyalty, Relationship

In the beginning, the vendor really partnered well with us and met regularly with us. They would...

Apr 2024
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VP/Other Executive

Value

Unfortunately, we overcustomized the system, so it was very difficult to upgrade. By the time we...

Apr 2024
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VP/Other Executive

Relationship

The vendor is really a true partner for us and works closely with us to try to solve problems and...

Mar 2024
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VP/Other Executive

Loyalty

We talked to HealthEdge about access for data, but we ended up partnering with an external company...

Jan 2024
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VP/Other Executive

Product

We appreciate the system. It works well for us. The system is pretty user friendly, and we never get...

Jan 2024
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VP/Other Executive

Product

There are definitely areas of the product that need improvements, and sometimes those improvements...

Jan 2024
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VP/Other Executive

Culture, Value

We have a low-dollar contract for the system. That is part of why we feel so nickel-and-dimed by the...

Jan 2024
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VP/Other Executive

Operations

For our most recent upgrade, we had a really good implementation team from the vendor. There were...

Jan 2024
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VP/Other Executive

Relationship

A true partner delivers what they promise, and HealthEdge is a good organization in terms of...

Jan 2024
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VP/Other Executive

Relationship

HealthEdge has been very responsive and attentive, but they have trouble meeting the timelines that...

Jan 2024
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VP/Other Executive

Product

With HealthEdge, we are still waiting for them to augment the appeals and grievances module. It is...

Jan 2024
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VP/Other Executive

Loyalty, Relationship, Product

HealthEdge is working more to integrate things across their different products, and that is good,...

Jan 2024
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CTO

Relationship

I think we have really partnered closely with HealthEdge on integration and what needs to be done. I...

Dec 2023
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CTO

Relationship, Product

I don't see movement in the space of AI with GuidingCare. It feels like HealthEdge is just still...

Dec 2023
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CMO

Loyalty

I am struggling to see where we are getting value from HealthEdge. Anytime we achieve success in any...

Sep 2023
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CMO

Culture, Relationship

HealthEdge keeps their promises. They have been really good at not promising what they can't...

Sep 2023
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CMO

Value

The vendor charges us for things about 50% of the time. Half the time, we are going to get a cost....

Sep 2023
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Director

Operations

HealthEdge is making progress in offering more training materials. And now they are working on a...

Sep 2023
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Director

Product

It would be nice to have supporting information on the utilization of product features. Some aspects...

Sep 2023
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Director

Relationship

HealthEdge is overreliant on client notification of issues. It would be nice to have more metrics...

Sep 2023
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Director

Relationship, Operations

If someone asked me about implementing GuidingCare, I would tell them to make sure they had the...

Sep 2023
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Manager

Relationship

When we are not doing funded, dedicated, capacity projects with the vendor, we don't get quick...

Sep 2023
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Manager

Product

Lately, we have been running into a lot of issues related to the configuration of GuidingCare. We...

Sep 2023
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Manager

Relationship, Product

The application integrates fine with all our claim systems. The company didn't do too much to...

Sep 2023
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VP/Other Executive

Value

In general, the pricing with HealthEdge is absolutely fair when it comes to the tool itself....

Aug 2023
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VP/Other Executive

Product

There is some latency with GuidingCare. We have done testing, and a lot of the latency has to do...

Aug 2023
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VP/Other Executive

Relationship

HealthEdge’s proactivity with us has dramatically gotten better, but there are also some SLAs that...

Aug 2023
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VP/Other Executive

Loyalty, Relationship

HealthEdge can work on utilizing the best practices and what the market is looking for so that they...

Aug 2023
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VP/Other Executive

Relationship, Product

What sets HealthEdge apart, specifically in the Medicaid and Medicare space, is that there are a lot...

Aug 2023
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VP/Other Executive

Value

HealthEdge takes into consideration a lot of our nuances and has built a product that really meets...

Aug 2023
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VP/Other Executive

Loyalty, Product

With a lot of companies, we see that they want everything to be within their box, and that is an...

Aug 2023
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Director

Product

The claims portion of the product doesn't tell me who the provider is most of the time. It just has...

Aug 2023
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Director

Product

I like the layout of the product. It is pretty easy to see and get to the different parts of the...

Aug 2023
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Director

Relationship

The issues that we bring to the support team are usually fixed on the same day, but sometimes the...

Aug 2023
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Director

Product

GuidingCare is a pretty good program. I have worked with a lot of different software as a nurse, and...

Aug 2023
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Director

Product

When I am entering an assessment in the software, I would like to be able to keep a separate window...

Aug 2023
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Director

Operations, Product

Smart Communications is a newer component within GuidingCare. Smart Communications is a system for...

Jun 2023
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Director

Operations

Our people are embracing Smart Communications, which is part of GuidingCare. We just need to...

Jun 2023
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VP/Other Executive

Product

Adjusting letters in GuidingCare is more complicated than it was in the system that we originally...

May 2023
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VP/Other Executive

Relationship

One pain point with the vendor is that a lot of their support staff members are overseas. The vendor...

May 2023
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VP/Other Executive

Loyalty

GuidingCare is okay. It works well for what it has, but we are seeing other products that have a lot...

May 2023
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VP/Other Executive

Product

GuidingCare works fine. The system's display is pretty nice, and it is pretty easy for us to...

May 2023
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CMO

Loyalty, Operations, Product

Moving to GuidingCare has been a bit of a struggle. The process wasn't as seamless as we had hoped....

May 2023
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Director

Relationship

HealthEdge waivers periodically when it comes to being a true partner. The vendor's executives have...

May 2023
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(0)
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Director

Product

I feel like the product can meet our needs, but it isn't where it needs to be yet.

May 2023
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(0)
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Director

Loyalty, Product

HealthEdge delivers new technology. Whether we take advantage of that technology is a different...

May 2023
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(0)
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Director

Loyalty, Operations

I feel like HealthEdge is making the right investments with the product. The product isn't a...

May 2023
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(0)
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VP/Other Executive

Culture, Value

We have a really good contract with HealthEdge. We are getting our money’s worth.

May 2023
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VP/Other Executive

Relationship

HealthEdge purchased GuidingCare, so the vendor is bringing the product into the fold. My struggle...

May 2023
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(0)
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VP/Other Executive

Value

We are getting nickel-and-dimed for everything we want to do or tweak in the system. We have to do...

May 2023
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