GuidingCare Commentary

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I have seen improvements with GuidingCare and things that would positively impact us. However,...

HealthEdge’s licensing for GuidingCare is pretty competitive compared to that of some of the other...

GuidingCare is good, but HealthEdge needs to work on support, and we have to be a very engaged...

HealthEdge’s processes need to be a little tighter in some of the upgrades and rollouts. As a...

The road map and vision are definitely strengths for GuidingCare. HealthEdge is investing a lot in...

HealthEdge is doing things so differently from UST HealthProof in how they engage with clients and...

We do not receive formal training from HealthEdge. Support is provided primarily through...

HealthEdge’s support is not strong. We use Jira to log defects and issues, but HealthEdge does not...

HealthEdge needs to significantly improve their APIs. They are very basic, while our data sets are...

Our in-house solutions are more expensive than HealthEdge. HealthEdge is priced per member per month...

We have a very strong partner with our account manager at HealthEdge. I share positive feedback...

For a straightforward health plan with one or two markets, I would strongly recommend HealthEdge's...

In the past two years, HealthEdge has made internal structural changes that have led to more...

We hold regular business reviews and review our strategic clinical road map. We always present our...

The GuidingCare application is more intuitive than others I have seen and offers greater...

With GuidingCare, we are getting close to a full 360-degree view of all of our enrollees. We can do...

One thing that HealthEdge has done that has had a positive impact is working with us to integrate...

We want the care managers to better summarize the information that is captured in this solution so...

HealthEdge should focus on GuidingCare’s ability to gain insights from the data that we are plowing...

HealthEdge expanded and increased the capabilities of their reporting database and their reporting...

HealthEdge is very forward-looking; they are increasing their use of AI. The biggest challenge they...

I would just emphasize that as a partner, HealthEdge has been fantastic. No product is going to be...

It is huge that the vendor is forward-thinking and has a road map that is constantly being updated...

There is a work queue for guiding the care management module internally, and we can use that to look...

In terms of delivering advancements, HealthEdge is providing us with digital engagement. They bought...

In terms of ongoing training, the vendor has been there anytime we have needed anything. They have...

Compliance has been a huge deal, especially on the Medicaid side. HealthEdge facilitated and...

The company was small before they were acquired by HealthEdge. They were very responsive to our...

I have to say that the vendor keeps promises, but there are a lot of empty words. The vendor does...

We are looking to expand to utilize HealthEdge’s utilization management module as well as their...

In terms of the training offered by the vendor, if we don't ask, they don't come. It doesn't seem...

Being able to see the on-ramps and off-ramps that a corporation can choose to push into the...

We had a very good, successful implementation. We pushed hard to not have to recreate the wheel....

GuidingCare is kind of a blank slate when it comes to implementation. We pushed hard for the best...

HealthEdge does a very good job in this niche of dealing with long-term services and support...

Moving away from our old product to GuidingCare has definitely created efficiencies in process and...

GuidingCare is relatively intuitive, but there are still some components of getting lost inside the...

We have felt HealthEdge nickel-and-diming us over the last few years, and to get around that, we...

Sometimes we are hamstrung by the file formats that we are using to bring data into GuidingCare, and...

We have a really good relationship with our client executive from HealthEdge; they don’t always...

GuidingCare is just very user-friendly. The work that we have done from a configuration standpoint...

We did an upgrade of GuidingCare, and obviously, that was a lot of work for us, but upgrading to a...

Our recent upgrade was flawless. Everything went smoothly, we had no issues, and we finished on...

The implementation of the appeals and grievances module for GuidingCare was very difficult. I don't...

Sometimes we talk about what we need, and HealthEdge is all for it, but it can take them a long time...

HealthEdge will sometimes promote a feature in GuidingCare as functioning a certain way, but when we...

Everybody thinks AI is something that we can turn on overnight. Our users are chomping at the bit...

We have dedicated people at HealthEdge who support our team, and that is good because every client...

HealthEdge is really good about security, and they are always helpful when we are doing our risk...

HealthEdge does nickel-and-dime us. We have been a client for so long, but I almost feel like I'm in...

Right now, HealthEdge may be a little behind in the technology basis of Medicaid and long-term...

HealthEdge has been a phenomenal partner. They are always willing to help where we need quick...