GuidingCare
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Subject Expert
Joe VanDeGraaff
Research Director
KLAS Research Director - Joe VanDeGraaff
 
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User Commentary

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Director

Relationship

Hearing back from HealthEdge takes a while. Scheduling a demo takes a long time. The quality of...

Feb 2023
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Director

Functionality and Upgrades

As a method of tracking program engagement, GuidingCare gets the job done, and it works for program...

Feb 2023
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Director

Future Outlook

HealthEdge acquired the Wellframe platform, and the demo I saw looks interesting, but I don’t think...

Feb 2023
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Director

Future Outlook

Based on some of the things I have seen, it doesn’t seem like Altruista Health really had their...

Feb 2023
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Director

Functionality and Upgrades

Social determinants are a huge factor, especially with the Medicare and Medicaid population, and...

Feb 2023
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Director

Functionality and Upgrades

It is hard to know how many people are actually using GuidingCare’s out-of-the-box offerings. For...

Feb 2023
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Director

Functionality and Upgrades

A big area we struggle with in GuidingCare is contact information. There is a bit of rigidity in...

Feb 2023
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VP/Other Executive

Implementation and Training

We implemented GuidingCare with an implementation partner, and there were gaps in what was...

Feb 2023
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VP/Other Executive

Relationship

The vendor almost needs an outsourced management approach. We are in the age of the Great...

Feb 2023
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VP/Other Executive

Implementation and Training

Some of the modules in GuidingCare don't talk to each other. There is not a longitudinal view of...

Feb 2023
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VP/Other Executive

Implementation and Training

From an implementation perspective, HealthEdge does a pretty good job of meeting our needs. Their...

Feb 2023
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VP/Other Executive

Sales and Contracting

HealthEdge is a pretty good partner when we have the contracting conversation, so I appreciate the...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

Some solutions in GuidingCare need to go a little faster, and appeals and grievances need to be way...

Feb 2023
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VP/Other Executive

Service and Support

HealthEdge is really only proactive if we have a project going on. Once we are in production...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

The recent upgrades that we did for the system were fine. We were hoping to get a standard package...

Jan 2023
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VP/Other Executive

Interfacing and Integration

When we bought the product, the vendor told us about all of the great things that a certain module...

Jan 2023
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VP/Other Executive

Relationship

I used to be more satisfied with HealthEdge, but they have changed quite a bit since their...

Dec 2022
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VP/Other Executive

Service and Support

We chose HealthEdge as a technology partner, but the product does business process automation for...

Dec 2022
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CMO

Relationship

HealthEdge lost a key individual that was at the vendor's organization during the early foundations...

Nov 2022
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CMO

Relationship

We have seen a bit more of HealthEdge charging for every little thing, and we didn't see that...

Nov 2022
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VP/Other Executive

Relationship

When HealthEdge purchased GuidingCare, a lot of folks started to leave the organization, and we lost...

Nov 2022
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VP/Other Executive

ROI / Cost

HealthEdge has begun to charge us for things as our contract has changed a bit. We have been getting...

Nov 2022
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Manager

Functionality and Upgrades

One thing that HealthEdge is doing with GuidingCare is regular releases. With other vendors, every...

Nov 2022
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Manager

ROI / Cost

The biggest value we get from GuidingCare is getting authorizations in.

Nov 2022
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Manager

Functionality and Upgrades

Our facility really likes GuidingCare’s capabilities, but one issue is that there is no great way to...

Nov 2022
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VP/Other Executive

Relationship

HealthEdge has a good executive leadership team that is focused on the vendor's clients and...

Nov 2022
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VP/Other Executive

Relationship

Things definitely changed for the better when GuidingCare was acquired by HealthEdge. There has been...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

From a capability perspective, GuidingCare does everything that we need it to do. There is nothing...

Nov 2022
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VP/Other Executive

Service and Support

From a capability perspective, the platform does what it is supposed to do. I don't think that there...

Nov 2022
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VP/Other Executive

Future Outlook

The only caveat to HealthEdge’s product is that it needs a little more maturity. HealthEdge is...

Nov 2022
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CMO

Sales and Contracting

My one request of HealthEdge has to do with their purchase of the Altruista GuidingCare platform....

Oct 2022
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CMO

Service and Support

Even though the integration for GuidingCare is not there with the HealthEdge claims system, I am...

Oct 2022
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CMO

Technology

From a product perspective, our teams who use GuidingCare are very happy with the solution and what...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

Our users say that the product is user friendly and that people who are familiar with the type of...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

The vendor has revamped their delivery process on GuidingCare.

Sep 2022
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VP/Other Executive

Implementation and Training

There is a bit of a disconnect on how monthly releases are delivered, and I am not sure whether the...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

The vendor has gotten bogged down in things that should be outside of their focus. It feels like the...

Sep 2022
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CMO

Implementation and Training

We have really had no issues with GuidingCare regarding the implementation process and the training.

Sep 2022
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CMO

Functionality and Upgrades

We are starting to see some data transmission issues related to the out-of-network requests that...

Sep 2022
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CMO

Other Observations & Comments

With GuidingCare, customers can purchase a basic reporting package that provides them with a lot of...

Sep 2022
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CMO

Relationship

HealthEdge’s executive involvement has been excellent.

Sep 2022
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COO

Implementation and Training

Early in the implementation of GuidingCare, we had some issues with follow-through and timeliness...

Aug 2022
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COO

Relationship

HealthEdge is very new and very attractive. They have been a good partner. They are very flexible in...

Aug 2022
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COO

Relationship

HealthEdge has been great to work with, and our account person is really nice.

Aug 2022
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Director

Functionality and Upgrades

The upgrades from HealthEdge have been effective. However, as we have done projects to add some new...

Aug 2022
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Director

Service and Support

Trying to coordinate, communicate, and collaborate with HealthEdge has proven to be difficult due to...

Aug 2022
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Director

Future Outlook

We have had to replicate more of our batch processes lately because the functionality that will...

Aug 2022
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Director

Relationship

HealthEdge is on a great path since the acquisition, and it seems as though they are always really...

Aug 2022
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Director

Functionality and Upgrades

HealthEdge has adopted a new ticketing system and has made some changes and enhancements that have...

Aug 2022
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Director

Functionality and Upgrades

We have GuidingCare, and when we are sending members there to view information, we have to translate...

Aug 2022
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Director

Future Outlook

Our use of the HealthEdge product will be limited to one area until another vendor we are using has...

Aug 2022
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Director

Future Outlook

We have struggled with GuidingCare. We have had bad experiences. We have had systematic delays. We...

Jun 2022
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Director

Implementation and Training

Our last upgrade was really horrendous. We went live on the upgraded version, and the response time...

Jun 2022
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Director

Functionality and Upgrades

We haven’t had the best experience with the product. The modules are clunky and very time intensive...

Jun 2022
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Director

Implementation and Training

We are implementing Altruista Health's system, and the process is pretty complex. I am thankful for...

Jun 2022
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Director

Win/Loss - Why they were selected (by current clients)

We chose Altruista Health's system because it was the most comprehensive product that could...

Jun 2022
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VP/Other Executive

Implementation and Training

In the initial training, we went through so many different clinical subject matter experts from...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

There are so many things with the GuidingCare user interface that could be drastically improved. The...

Jun 2022
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VP/Other Executive

Service and Support

Although the HealthEdge executives are involved, especially when there is a blowup, I don't feel...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The reporting that goes along with this product is absolutely abysmal. Many reports don't exist, and...

Jun 2022
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VP/Other Executive

Relationship

I wouldn't buy GuidingCare again because we have been quite disappointed with the platform and what...

Jun 2022
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VP/Other Executive

Other Observations & Comments

We do not have an integrated digital platform with GuidingCare. That platform has a way for us to...

Jun 2022
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VP/Other Executive

ROI / Cost

We selected GuidingCare at the time because we felt that the vendor would adapt more to manage the...

Jun 2022
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Manager

Interfacing and Integration

The vendor’s investment and focus on FHIR-based interoperability has been low at best. I would like...

Apr 2022
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Manager

Functionality and Upgrades

The solution is focused and is not mature enough in all of its modules to be an enterprise solution....

Apr 2022
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Manager

Future Outlook

We haven't really integrated remote monitoring device information into Altruista Health's software,...

Apr 2022
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Manager

Relationship

The vendor is pretty good with some of the support aspects. They are pretty responsive. I think...

Apr 2022
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Manager

Win/Loss - Why they were selected (by current clients)

Altruista Health has a modular type of platform that allows us to expand. Having more of a clinical...

Apr 2022
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Manager

Interfacing and Integration

From a technical perspective, managing the system during the implementation and running the...

Apr 2022
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Manager

Relationship

We are one of Altruista Health's many customers. Their speed for extending or bringing in new...

Apr 2022
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