Middle East & Africa EHR 2024
23 February 24
| Everton Santos and Spencer Corbett
Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.
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Relationship, Product
I haven’t had any issues with InterSystems in terms of relationships...
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Operations, Product
In terms of updates, we had some issues when switching versions, but...
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The annual payment for TrakCare is very expensive, but on the other...
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At the moment, I would say InterSystems doesn’t keep their promises...
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InterSystems' support people communicate via telephone. That saves...
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Product
More or less, most of our local needs are met with TrakCare. France is...
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Product
Overall, TrakCare works more or less as we were shown, but things...
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Product
TrakCare is built on a model where there are cells and fields to...
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Product
Overall, TrakCare doesn’t meet our needs for various reasons. The...