Independent Ambulatory Patient Portals 2023
28 February 23
| Alex McIntosh and Coray Tate
Patient portals (tools used by healthcare providers to engage with patients) can greatly influence a patient’s ability to seek and receive care. Since the outbreak of COVID-19, healthcare organizations have become keenly interested in technology that gives patients ownership of their health and enhances office efficiencies. Though KLAS has historically looked at how portals perform in the IDN setting, this report examines the experience of customers in the independent ambulatory space (clinics not owned by a hospital/health system) to share their perspective and help other such organizations understand portals’ impact on patient care.
Latest Comments See all (210) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
Analyst/Coordinator
Product
The desktop part of Caregility Cloud is pretty intuitive. It is not...
Analyst/Coordinator
Relationship, Operations, Product
As Caregility Cloud gets implemented and put into the field, some of...
Analyst/Coordinator
Operations
We would like better and more up-to-date communication from Caregility...
Analyst/Coordinator
Relationship
There are a lot of good people at Caregility, but some just are not...
Director
Relationship, Product
The ease of use for Caregility Cloud has been pretty solid. We have...
Director
Relationship, Product
We have been running into a lot of support challenges recently with...
Analyst/Coordinator
Loyalty
Caregility Cloud does what the vendor says it should. As far as I...
Analyst/Coordinator
Loyalty, Operations, Product
We are trying to integrate Caregility Cloud with our television...
Manager
Operations, Product
We took on a new product that hadn't been placed in the field yet, so...
Analyst/Coordinator
Operations
Whenever we have any concerns, Caregility will send someone for...