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User Commentary
Loyalty, Product
I would like to see more functionality in the product compared to the products used by some other...
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Relationship
The vendor needs to be more proactive about letting us know what is going on if there is an issue or...
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Operations
The vendor could improve their implementations by having more available times. I had a pretty...
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Product
The design of the backdoor system, like the system admin side, could be improved to make it more...
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Loyalty, Product, Value
The portal doesn't integrate back into NextGen Healthcare's EHR as it should. That is a known issue,...
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Product
I do like the creation of forms in the portal, so that process is very helpful. I do like the...
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Relationship, Operations
I haven't even received training on how to go about getting phone and web support specifically for...
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Culture, Value
NextGen Healthcare doesn’t charge us anything randomly, but we thought the version we purchased...
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Operations
We were a little behind in implementing Medfusion Patient Portal because it was a little difficult....
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Relationship, Operations
NextGen Healthcare is not proactive at all. I would like them to reach out to me about...
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Product
The fact that patients can communicate quickly through the portal is nice. The way that they can...
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Product
We would like the patients to be able to send pictures within the portal. If something is not a PDF,...
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Culture, Loyalty
The vision that NextGen Healthcare presented for the system was far beyond what they could deliver....
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Operations, Product
There were a lot of accuracy issues with some of the system's modules, so we had to basically turn...
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Product, Value
At the time that we bought the product, it was one of the best in the marketplace. I don't know...
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Loyalty
NextGen Healthcare's portal is a disaster and has been a disaster for many years, and they keep...
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Relationship
If I need something, I can usually contact a senior engineer or a VP of a department, and they have...
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Culture, Product
There are inconsistencies in the patient balance that is shown in the portal. I went round and round...
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Product
I like that we can make documents available to patients through Medfusion Patient Portal. However,...
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Product
One of the new features in Medfusion Patient Portal is for sending attachments in both directions....
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Product
With Medfusion Patient Portal, attachments often don't file properly in the charts, enrollments and...
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Relationship
To us, issues with the patient portal should be more of a priority for NextGen Healthcare’s support...
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Loyalty, Product
NextGen Healthcare should have a mobile version of their product, but they do not. There is only the...
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Product
The view for Medfusion Patient Portal is much improved from the view of the vendor’s previous...
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Operations, Product
We would like to know whether the product is going to work, and when we try to enroll somebody, we...
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Product, Value
I don’t like that we can't customize which type of documents push automatically when they are...
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Product
The product’s setup is cumbersome. Depending on what we are setting up, we might have to go into one...
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Loyalty
We are planning on leaving Medfusion Patient Portal because of our inability to customize a lot of...
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Culture, Operations, Product
Medfusion Patient Portal does not work as it was supposed to work. NextGen Healthcare overpromised...
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Product
The GUI within Medfusion isn't user friendly or attractive. The product overall is not intuitive....
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Relationship
We spend a lot of time following up on tickets about the portal with NextGen Healthcare. We have had...
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Loyalty, Relationship, Operations
We had a new tech person helping us with the patient portal. I think that has a lot to do with the...
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Value
The portal is not reducing our pain points at all; it is just causing us more pain. We put way too...
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Operations
The thing that stuck out to me the most when we did our NextGen Healthcare upgrade was that they did...
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Product
Medfusion Patient Portal has a lot of great features and great things when the product works. We...
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Product
If patients complete their intake forms online in Medfusion Patient Portal, the forms do not always...
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Culture, Loyalty, Relationship
When NextGen Healthcare purchased the portal, they ran into things they didn't know they were going...
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Relationship, Operations, Product
There was an original Medfusion portal that NextGen Healthcare had, and then they did an upgrade...
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Loyalty, Product
NextGen Healthcare's patient portal was billed to provide the best patient experience possible, but...
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Product
I like that Medfusion Patient Portal is 100% web based. Once a user's credentials are established,...
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Product
There isn't a distinctive place for lab results in Medfusion Patient Portal. That is why much of our...
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Product
Our patients have a difficult time finding the patient portal because the URL for it isn't something...
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Product
The portal can be simple to use, especially for people doing background work in it. When users look...
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Relationship, Product
The system was glitchy at first. The vendor responded quickly to fix it, but the system still has...
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Loyalty, Product
I liked the system's old patient portal better in terms of patient use. That portal was more...
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Product
I would like to see the system give patients the ability to check on things. I have seen that...
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Loyalty, Loyalty, Operations, Operations, Product, Product
When we first got the product, we were excited that it was going to be fairly easy for patients to...
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Relationship, Relationship, Operations, Operations
We were supposed to receive a lot of help from the vendor for a certain integration, but we didn't....
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Culture, Culture, Value, Value
The vendor charges us per provider for a lot of things, so I would say that NextGen Healthcare...
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Product
Medfusion Patient Portal is functional, but it is not a Cadillac. Online payments would make things...
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Loyalty
I think that after the next upgrade, Medfusion Patient Portal will be much more user friendly and...
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Product
My wish list would be for better ease of use for patients. When a patient logs in, there are buttons...
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Loyalty, Operations
We had some snags during the go-live. We have struggled with performance. We are finally getting...
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Product
There is a functionality that works really well for patients to be able to exchange information....
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Relationship
We have had some responsiveness issues with the vendor's support, which seem to be getting resolved,...
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Loyalty
My overall satisfaction in 12 months is going to be very high because I feel that we are finally on...
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Relationship
We had to upgrade due to the 21st Century Cures Act with access to patient records. The upgrade...
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Product
The previous portal before our last upgrade was really terrible. Once people were in, it was fine...
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Relationship
The vendor's executives are not able to resolve my issues because I am just a little peon.
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Relationship, Product
When the vendor actually fixes something, everything else gets screwed up.
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Product
Patients that aren't very tech savvy have difficulty with Medfusion Patient Portal. We have learned...
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Relationship
NextGen Healthcare’s support could use some work. We typically receive slow responses or no response...
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Culture, Relationship
NextGen Healthcare used to be really good and helpful, but about a year and a half ago, they changed...
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Product
With the current build we have, we have to manually collect and enter credit card payments that...
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Product
I like Medfusion Patient Portal, but I wish it interacted better with the EMR. Medfusion Patient...
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Product
There are so many pages inside Medfusion Patient Portal to go to. It would be very nice to be able...
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Loyalty, Relationship, Product
There is no sense of urgency on NextGen Healthcare's part. Patients like to schedule their...
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Product, Value
Overall, Medfusion Patient Portal has given us a pretty good value. Our patients have adopted this...
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Product
It is a burden to set up the system's communications on the patient and organization side. The way...
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Relationship, Product
NextGen Healthcare doesn't know what is going on with their own product. We have had issues with...
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Operations
The vendor set up the system and put us on a good path in terms of how to use it. We were able to...
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Relationship
We have always received really good support from NextGen Healthcare. They respond to us quickly and...
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Culture, Value
Every product that we get from NextGen Healthcare has some additional costs that come with it. The...
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Relationship
There hasn’t been a month where Medfusion Patient Portal has worked properly every day. The portal...
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Product
When services go down with Medfusion Patient Portal, some of the information doesn’t transfer...
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Loyalty, Product
Some of the issues that we have had with Medfusion Patient Portal have already been resolved. Other...
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Loyalty
We have had conferences with NextGen Healthcare, and it seems like they are heading in the right...
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Product
We have the new portal, but we can’t say much about it. We know what is in it, but we haven't...
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