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NextGen PxP Portal Commentary
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Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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User Commentary

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CIO

Product

The system's ease of use for patients isn't great, but I am not completely dissatisfied with the...

Sep 2024
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CIO

Operations, Product

I don't think we are satisfied with the system and its integration. The system was supposed to be a...

Sep 2024
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CIO

Loyalty, Operations

We bought the system, and then later, we needed to engage with a third party to get our patient...

Sep 2024
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CIO

Loyalty, Product

The system's integration pieces will be really key for us in the next couple of years with data...

Sep 2024
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CIO

Relationship

We have a great account manager from NextGen Healthcare, and the vendor's executives are often...

Sep 2024
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CIO

Loyalty, Relationship

Really defining requirements and workflows and ensuring that NextGen PxP Portal will work for an...

Sep 2024
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CIO

Loyalty

We opened a few cases where the vendor told us they would just need to do a bit of a change on the...

Sep 2024
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CEO/President

Operations, Product

When we first started with NextGen PxP Portal, it seemed like there was a lot more new technology,...

Jul 2024
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(0)
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CMO

Loyalty, Product

Patients don't like NextGen PxP Portal. They can't find results. It has a really old user interface....

Jul 2024
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Manager

Product

I think patients struggle to find test results in NextGen PxP Portal. I frequently get calls from...

Jun 2024
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(0)
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Manager

Product

I like the ability for patients to connect through NextGen PxP Portal to make payments and find...

Jun 2024
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Manager

Loyalty, Product

The big thing that we have a problem with is NextGen PxP Portal's design. We were told NextGen PxP...

Jun 2024
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CIO

Relationship

Many of the issues we have with NextGen Healthcare are dropped into what is called a KI. That feels...

Jun 2024
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(0)
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CIO

Relationship

NextGen Healthcare could do a better job with integration when it comes to timeliness and...

Jun 2024
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(0)
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CIO

Product

The system needs to be more informative, and it needs to be easier for us to search in its portal...

Jun 2024
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CIO

Relationship

We need NextGen Healthcare to engage in ongoing issue resolution without prompting. They have to...

Jun 2024
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CIO

Loyalty

One of the reasons that we chose NextGen Healthcare's system and that we manage it the way we do...

Jun 2024
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(0)
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CIO

Product

NextGen PxP Portal was definitely oversold. We weren't crazy about our previous portal, and we had...

Jun 2024
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(0)
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CIO

Relationship

NextGen Healthcare needs to focus on their support team. They need to figure out how many calls they...

Jun 2024
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(0)
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CIO

Culture, Value

NextGen Healthcare doesn't avoid charging us. We can't even breathe without NextGen Healthcare...

Jun 2024
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(0)
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CIO

Loyalty, Product

Whether I would recommend NextGen Healthcare to a peer would depend on whether they were moving...

Jun 2024
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(0)
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CIO

Operations, Product

I wouldn't buy the system again because our implementation was very rough. It was done incorrectly...

Jun 2024
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(0)
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Manager

Product

We have a lot of consent forms, and it would be nice if the patients could sign those through the...

May 2024
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(0)
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COO

Product

NextGen PxP Portal is unreliable. It is not the most convenient or easiest to use. The biggest...

Apr 2024
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(0)
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COO

Product

When NextGen PxP Portal works, it is convenient to send things to the portal. The other nice thing...

Apr 2024
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CIO

Product

When NextGen PxP Portal was first implemented, there was an understanding that patients would easily...

Apr 2024
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(0)
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CIO

Loyalty, Relationship, Product

I believe several NextGen Healthcare users who utilize NextGen PxP Portal have expressed concerns...

Apr 2024
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(0)
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Manager

Relationship

NextGen PxP Portal is not that difficult. We have a dedicated patient administrator to help patients...

Mar 2024
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(0)
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Manager

Operations

No matter what, we will always have a patient portal. Whether we stay with NextGen Healthcare's...

Mar 2024
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(0)
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Manager

Operations, Product

I would like to see NextGen Healthcare improve the ease of use of their system as far as the back...

Mar 2024
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(0)
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Manager

Product

NextGen PxP Portal is a little more challenging for some of our users. When users have kids, things...

Mar 2024
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(0)
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Director

Product

NextGen Healthcare doesn't have multifactor authentication for patients who access their patient...

Feb 2024
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(0)
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Director

Product

The system isn't extremely difficult to use, but it has some limitations. It is functional, but I am...

Feb 2024
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(0)
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Director

Value

I wouldn't buy NextGen PxP Portal again. Based on what we are spending, I don't think we are getting...

Feb 2024
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(0)
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Director

Relationship

NextGen Healthcare's account executives aren't very empowered to solve our issues. Whenever we run...

Feb 2024
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(0)
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Nurse

Product

NextGen Healthcare switched their portal platform, and we told patients that they would have to sign...

Feb 2024
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(0)
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Nurse

Relationship

NextGen Healthcare needs more people for their support team, especially the tier-one and tier-two...

Feb 2024
||
(0)
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Nurse

Relationship, Operations

The only time I have ever seen NextGen Healthcare executives is at the user-group conference.

Feb 2024
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(0)
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Analyst/Coordinator

Product

NextGen PxP Portal is not the portal for all of the NextGen Healthcare products. Each system has its...

Jan 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

The customers don't seem to like all the functionality of the portal. They seem to think that a lot...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship, Product

NextGen Healthcare could work on the way they take payments. It seems to be a little cumbersome for...

Jan 2024
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(0)
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CMO

Loyalty, Product

NextGen Healthcare's portal system is a disaster. There are times when we don't get messages and...

Jan 2024
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(0)
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CMO

Culture, Relationship

NextGen Healthcare hasn't kept all of their promises, particularly with their portal. They almost...

Jan 2024
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(0)
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Manager

Operations, Product

Due to our size, we had some struggles when we went on NextGen PxP Portal. We had significant...

Dec 2023
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(0)
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Manager

Product

NextGen PxP Portal has some good elements. For instance, patients with newer records are very...

Dec 2023
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(0)
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Manager

Product

NextGen PxP Portal has some challenges, so it needs some work. For example, some of our patients who...

Dec 2023
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(0)
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Manager

Product

While there are challenges with NextGen PxP Portal, we understood the challenges going in. The...

Dec 2023
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(0)
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Manager

Product

NextGen PxP Portal is one of the best portals that I have seen from an employee standpoint, and it...

Dec 2023
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(0)
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Manager

Operations

When we were implementing NextGen PxP Portal, we had a great implementation team. The team members...

Dec 2023
||
(0)
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Director

Loyalty, Product

I would like to see more functionality in the product compared to the products used by some other...

Nov 2023
||
(0)
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Director

Relationship

The vendor needs to be more proactive about letting us know what is going on if there is an issue or...

Nov 2023
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(0)
 Thank you  Helpful

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Director

Operations

The vendor could improve their implementations by having more available times. I had a pretty...

Nov 2023
||
(0)
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Director

Product

The design of the backdoor system, like the system admin side, could be improved to make it more...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty, Product, Value

The portal doesn't integrate back into NextGen Healthcare's EHR as it should. That is a known issue,...

Nov 2023
||
(0)
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Director

Product

I do like the creation of forms in the portal, so that process is very helpful. I do like the...

Nov 2023
||
(0)
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Director

Relationship, Operations

I haven't even received training on how to go about getting phone and web support specifically for...

Nov 2023
||
(0)
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Analyst/Coordinator

Culture, Value

NextGen Healthcare doesn’t charge us anything randomly, but we thought the version we purchased...

Oct 2023
||
(0)
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Analyst/Coordinator

Operations

We were a little behind in implementing Medfusion Patient Portal because it was a little difficult....

Oct 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

NextGen Healthcare is not proactive at all. I would like them to reach out to me about...

Oct 2023
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(0)
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Manager

Product

The fact that patients can communicate quickly through the portal is nice. The way that they can...

Sep 2023
||
(0)
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Manager

Product

We would like the patients to be able to send pictures within the portal. If something is not a PDF,...

Sep 2023
||
(0)
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