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NextGen PxP Portal Commentary
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Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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User Commentary

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Director

Culture, Relationship

NextGen Healthcare doesn't really promise much. We have low expectations, so they are hitting those....

Feb 2025
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Director

Product

From the patient perspective, NextGen PxP Portal's design and layout aren't as slick as they could...

Feb 2025
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Manager

Product

NextGen PxP Portal is a new patient portal. Implementing it was a painful process. With the new...

Jan 2025
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Manager

Relationship, Product

NextGen PxP Portal is antiquated garbage. It is difficult for staff to use and administer, and even...

Jan 2025
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Analyst/Coordinator

Value

Sometimes it takes a long time for NextGen Healthcare to get things implemented or scheduled. Also,...

Jan 2025
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Analyst/Coordinator

Operations

We were trained by NextGen Healthcare initially, but the best practice workflow is a whole ball game...

Jan 2025
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Analyst/Coordinator

Loyalty, Operations

The implementation of NextGen PxP Portal was very thorough. We had meetings on it regularly with a...

Jan 2025
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Analyst/Coordinator

Relationship

NextGen Healthcare's web support is really good at interacting and getting back to us. I get tons of...

Jan 2025
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Analyst/Coordinator

Loyalty, Product

If I could find something better than the NextGen PxP Portal, I would probably get something better...

Jan 2025
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CIO

Loyalty, Value

We need to gather information from our patients, and we have to use a third party through the...

Jan 2025
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CIO

Operations

I think NextGen Healthcare did well with the NextGen PxP Portal implementation.

Jan 2025
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CIO

Product

NextGen Healthcare needs to fix the pay function, NextGen Pay. It doesn't make it easy for our...

Jan 2025
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CIO

Operations

I still don't know what the hell I'm doing in NextGen PxP Portal. I just wing it because I wasn't...

Nov 2024
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CIO

Loyalty, Product

I don't recommend NextGen PxP Portal. I wish we could use something else. Obviously, we are not...

Nov 2024
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CIO

Product, Value

We get a lot of phone calls about NextGen PxP Portal. Patients complain that they can't find their...

Nov 2024
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CIO

Relationship

NextGen PxP Portal was released before the bugs were worked out of it. There is an ongoing update...

Nov 2024
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CIO

Relationship, Product

I had an issue with NextGen PxP Portal, and I put a ticket in. The vendor resolved it, so I can't...

Nov 2024
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CIO

Relationship, Operations

NextGen Healthcare is short on resources, so whenever we have to implement an HL7 HIE connection, it...

Nov 2024
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CIO

Culture, Operations, Value

Now that NextGen Healthcare is under new management, their billing is worse. They released a recent...

Nov 2024
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Manager

Product

NextGen PxP Portal is great. The old portal was so bad with the workflows and layouts, but now we...

Oct 2024
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Manager

Product

I loved the NextGen PxP Portal when it first came out, but what makes me bang my head against the...

Oct 2024
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(0)
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Manager

Relationship

I certainly would not recommend NextGen Healthcare. To be very frank, I don't believe they deserve a...

Oct 2024
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Manager

Loyalty, Value

I am very excited to see NextGen Healthcare step back, go slower with their upgrades, and try to get...

Oct 2024
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VP/Other Executive

Product

We had a lot of people sign up to use our portal because we hoped that it would bring a more fluid...

Oct 2024
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VP/Other Executive

Relationship, Value

I can't say that we get a ton of support for the system.

Oct 2024
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(0)
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VP/Other Executive

Culture, Product

NextGen PxP Portal was sold as being a significant improvement over what we had previously. We were...

Oct 2024
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CIO

Product

The login process for NextGen PxP Portal has been our biggest problem. We haven't had significant...

Oct 2024
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CIO

Culture, Loyalty

NextGen Healthcare partnered with Medfusion for their portal. That integration was never really...

Oct 2024
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CIO

Relationship

The vendor's customer support people aren't very responsive. We have a client success manager, but...

Oct 2024
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(0)
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Manager

Culture, Product

We were promised certain things by NextGen Healthcare, and those things haven't come to pass. I...

Oct 2024
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(0)
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Manager

Product

The only useful thing we get from the portal is patient demographics. Users find the portal pretty...

Oct 2024
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Manager

Relationship

We don’t really have somebody at NextGen Healthcare who is empowered to solve our problems. We have...

Oct 2024
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Manager

Operations

NextGen Healthcare wasn’t helpful at all in the implementation. I had someone else take on that...

Oct 2024
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(0)
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Manager

Culture, Value

NextGen Healthcare does a good job of delivering new technology, but I'm not going for their new...

Oct 2024
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(0)
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Manager

Loyalty, Product

I would tell others not to get NextGen PxP Portal. I would tell them it just doesn't work. We don't...

Oct 2024
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(0)
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CIO

Product

The system's ease of use for patients isn't great, but I am not completely dissatisfied with the...

Sep 2024
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CIO

Operations, Product

I don't think we are satisfied with the system and its integration. The system was supposed to be a...

Sep 2024
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CIO

Loyalty, Operations

We bought the system, and then later, we needed to engage with a third party to get our patient...

Sep 2024
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(0)
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CIO

Loyalty, Product

The system's integration pieces will be really key for us in the next couple of years with data...

Sep 2024
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(0)
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CIO

Relationship

We have a great account manager from NextGen Healthcare, and the vendor's executives are often...

Sep 2024
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(0)
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CIO

Loyalty, Relationship

Really defining requirements and workflows and ensuring that NextGen PxP Portal will work for an...

Sep 2024
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CIO

Loyalty

We opened a few cases where the vendor told us they would just need to do a bit of a change on the...

Sep 2024
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CEO/President

Operations, Product

When we first started with NextGen PxP Portal, it seemed like there was a lot more new technology,...

Jul 2024
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(0)
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CMO

Loyalty, Product

Patients don't like NextGen PxP Portal. They can't find results. It has a really old user interface....

Jul 2024
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(0)
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Manager

Product

I think patients struggle to find test results in NextGen PxP Portal. I frequently get calls from...

Jun 2024
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(0)
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Manager

Product

I like the ability for patients to connect through NextGen PxP Portal to make payments and find...

Jun 2024
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(0)
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Manager

Loyalty, Product

The big thing that we have a problem with is NextGen PxP Portal's design. We were told NextGen PxP...

Jun 2024
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(0)
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CIO

Relationship

Many of the issues we have with NextGen Healthcare are dropped into what is called a KI. That feels...

Jun 2024
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(0)
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CIO

Relationship

NextGen Healthcare could do a better job with integration when it comes to timeliness and...

Jun 2024
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(0)
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CIO

Product

The system needs to be more informative, and it needs to be easier for us to search in its portal...

Jun 2024
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(0)
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CIO

Relationship

We need NextGen Healthcare to engage in ongoing issue resolution without prompting. They have to...

Jun 2024
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(0)
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CIO

Loyalty

One of the reasons that we chose NextGen Healthcare's system and that we manage it the way we do...

Jun 2024
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(0)
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CIO

Product

NextGen PxP Portal was definitely oversold. We weren't crazy about our previous portal, and we had...

Jun 2024
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(0)
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CIO

Relationship

NextGen Healthcare needs to focus on their support team. They need to figure out how many calls they...

Jun 2024
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(0)
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CIO

Culture, Value

NextGen Healthcare doesn't avoid charging us. We can't even breathe without NextGen Healthcare...

Jun 2024
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(0)
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CIO

Loyalty, Product

Whether I would recommend NextGen Healthcare to a peer would depend on whether they were moving...

Jun 2024
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(0)
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CIO

Operations, Product

I wouldn't buy the system again because our implementation was very rough. It was done incorrectly...

Jun 2024
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(0)
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Manager

Product

We have a lot of consent forms, and it would be nice if the patients could sign those through the...

May 2024
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(0)
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COO

Product

NextGen PxP Portal is unreliable. It is not the most convenient or easiest to use. The biggest...

Apr 2024
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(0)
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COO

Product

When NextGen PxP Portal works, it is convenient to send things to the portal. The other nice thing...

Apr 2024
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(0)
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CIO

Product

When NextGen PxP Portal was first implemented, there was an understanding that patients would easily...

Apr 2024
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(0)
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CIO

Loyalty, Relationship, Product

I believe several NextGen Healthcare users who utilize NextGen PxP Portal have expressed concerns...

Apr 2024
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(0)
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Manager

Relationship

NextGen PxP Portal is not that difficult. We have a dedicated patient administrator to help patients...

Mar 2024
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(0)
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Manager

Operations

No matter what, we will always have a patient portal. Whether we stay with NextGen Healthcare's...

Mar 2024
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(0)
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Manager

Operations, Product

I would like to see NextGen Healthcare improve the ease of use of their system as far as the back...

Mar 2024
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(0)
 Thank you  Helpful

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Manager

Product

NextGen PxP Portal is a little more challenging for some of our users. When users have kids, things...

Mar 2024
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(0)
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Director

Product

NextGen Healthcare doesn't have multifactor authentication for patients who access their patient...

Feb 2024
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(0)
 Thank you  Helpful

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Director

Product

The system isn't extremely difficult to use, but it has some limitations. It is functional, but I am...

Feb 2024
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(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I wouldn't buy NextGen PxP Portal again. Based on what we are spending, I don't think we are getting...

Feb 2024
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(0)
 Thank you  Helpful

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Director

Relationship

NextGen Healthcare's account executives aren't very empowered to solve our issues. Whenever we run...

Feb 2024
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(0)
 Thank you  Helpful

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