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NextGen PxP Portal Commentary
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Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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User Commentary

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Director

Culture, Relationship

NextGen Healthcare doesn't really promise much. We have low expectations, so they are hitting those....

Feb 2025
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Director

Product

From the patient perspective, NextGen PxP Portal's design and layout aren't as slick as they could...

Feb 2025
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Manager

Product

NextGen PxP Portal is a new patient portal. Implementing it was a painful process. With the new...

Jan 2025
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Manager

Relationship, Product

NextGen PxP Portal is antiquated garbage. It is difficult for staff to use and administer, and even...

Jan 2025
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Analyst/Coordinator

Value

Sometimes it takes a long time for NextGen Healthcare to get things implemented or scheduled. Also,...

Jan 2025
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Analyst/Coordinator

Operations

We were trained by NextGen Healthcare initially, but the best practice workflow is a whole ball game...

Jan 2025
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Analyst/Coordinator

Loyalty, Operations

The implementation of NextGen PxP Portal was very thorough. We had meetings on it regularly with a...

Jan 2025
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Analyst/Coordinator

Relationship

NextGen Healthcare's web support is really good at interacting and getting back to us. I get tons of...

Jan 2025
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Analyst/Coordinator

Loyalty, Product

If I could find something better than the NextGen PxP Portal, I would probably get something better...

Jan 2025
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CIO

Loyalty, Value

We need to gather information from our patients, and we have to use a third party through the...

Jan 2025
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CIO

Operations

I think NextGen Healthcare did well with the NextGen PxP Portal implementation.

Jan 2025
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CIO

Product

NextGen Healthcare needs to fix the pay function, NextGen Pay. It doesn't make it easy for our...

Jan 2025
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CIO

Operations

I still don't know what the hell I'm doing in NextGen PxP Portal. I just wing it because I wasn't...

Nov 2024
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CIO

Loyalty, Product

I don't recommend NextGen PxP Portal. I wish we could use something else. Obviously, we are not...

Nov 2024
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CIO

Product, Value

We get a lot of phone calls about NextGen PxP Portal. Patients complain that they can't find their...

Nov 2024
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CIO

Relationship

NextGen PxP Portal was released before the bugs were worked out of it. There is an ongoing update...

Nov 2024
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CIO

Relationship, Product

I had an issue with NextGen PxP Portal, and I put a ticket in. The vendor resolved it, so I can't...

Nov 2024
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CIO

Relationship, Operations

NextGen Healthcare is short on resources, so whenever we have to implement an HL7 HIE connection, it...

Nov 2024
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CIO

Culture, Operations, Value

Now that NextGen Healthcare is under new management, their billing is worse. They released a recent...

Nov 2024
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Manager

Product

NextGen PxP Portal is great. The old portal was so bad with the workflows and layouts, but now we...

Oct 2024
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Manager

Product

I loved the NextGen PxP Portal when it first came out, but what makes me bang my head against the...

Oct 2024
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Manager

Relationship

I certainly would not recommend NextGen Healthcare. To be very frank, I don't believe they deserve a...

Oct 2024
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Manager

Loyalty, Value

I am very excited to see NextGen Healthcare step back, go slower with their upgrades, and try to get...

Oct 2024
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VP/Other Executive

Product

We had a lot of people sign up to use our portal because we hoped that it would bring a more fluid...

Oct 2024
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VP/Other Executive

Relationship, Value

I can't say that we get a ton of support for the system.

Oct 2024
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(0)
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VP/Other Executive

Culture, Product

NextGen PxP Portal was sold as being a significant improvement over what we had previously. We were...

Oct 2024
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CIO

Product

The login process for NextGen PxP Portal has been our biggest problem. We haven't had significant...

Oct 2024
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CIO

Culture, Loyalty

NextGen Healthcare partnered with Medfusion for their portal. That integration was never really...

Oct 2024
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CIO

Relationship

The vendor's customer support people aren't very responsive. We have a client success manager, but...

Oct 2024
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Manager

Culture, Product

We were promised certain things by NextGen Healthcare, and those things haven't come to pass. I...

Oct 2024
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Manager

Product

The only useful thing we get from the portal is patient demographics. Users find the portal pretty...

Oct 2024
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Manager

Relationship

We don’t really have somebody at NextGen Healthcare who is empowered to solve our problems. We have...

Oct 2024
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Manager

Operations

NextGen Healthcare wasn’t helpful at all in the implementation. I had someone else take on that...

Oct 2024
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(0)
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Manager

Culture, Value

NextGen Healthcare does a good job of delivering new technology, but I'm not going for their new...

Oct 2024
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Manager

Loyalty, Product

I would tell others not to get NextGen PxP Portal. I would tell them it just doesn't work. We don't...

Oct 2024
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CIO

Product

The system's ease of use for patients isn't great, but I am not completely dissatisfied with the...

Sep 2024
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CIO

Operations, Product

I don't think we are satisfied with the system and its integration. The system was supposed to be a...

Sep 2024
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CIO

Loyalty, Operations

We bought the system, and then later, we needed to engage with a third party to get our patient...

Sep 2024
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CIO

Loyalty, Product

The system's integration pieces will be really key for us in the next couple of years with data...

Sep 2024
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CIO

Relationship

We have a great account manager from NextGen Healthcare, and the vendor's executives are often...

Sep 2024
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CIO

Loyalty, Relationship

Really defining requirements and workflows and ensuring that NextGen PxP Portal will work for an...

Sep 2024
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CIO

Loyalty

We opened a few cases where the vendor told us they would just need to do a bit of a change on the...

Sep 2024
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CEO/President

Operations, Product

When we first started with NextGen PxP Portal, it seemed like there was a lot more new technology,...

Jul 2024
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CMO

Loyalty, Product

Patients don't like NextGen PxP Portal. They can't find results. It has a really old user interface....

Jul 2024
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(0)
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Manager

Product

I think patients struggle to find test results in NextGen PxP Portal. I frequently get calls from...

Jun 2024
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(0)
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Manager

Product

I like the ability for patients to connect through NextGen PxP Portal to make payments and find...

Jun 2024
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(0)
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Manager

Loyalty, Product

The big thing that we have a problem with is NextGen PxP Portal's design. We were told NextGen PxP...

Jun 2024
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(0)
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CIO

Relationship

Many of the issues we have with NextGen Healthcare are dropped into what is called a KI. That feels...

Jun 2024
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(0)
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CIO

Relationship

NextGen Healthcare could do a better job with integration when it comes to timeliness and...

Jun 2024
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(0)
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CIO

Product

The system needs to be more informative, and it needs to be easier for us to search in its portal...

Jun 2024
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(0)
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CIO

Relationship

We need NextGen Healthcare to engage in ongoing issue resolution without prompting. They have to...

Jun 2024
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(0)
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CIO

Loyalty

One of the reasons that we chose NextGen Healthcare's system and that we manage it the way we do...

Jun 2024
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(0)
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CIO

Product

NextGen PxP Portal was definitely oversold. We weren't crazy about our previous portal, and we had...

Jun 2024
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(0)
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CIO

Relationship

NextGen Healthcare needs to focus on their support team. They need to figure out how many calls they...

Jun 2024
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(0)
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CIO

Culture, Value

NextGen Healthcare doesn't avoid charging us. We can't even breathe without NextGen Healthcare...

Jun 2024
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(0)
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CIO

Loyalty, Product

Whether I would recommend NextGen Healthcare to a peer would depend on whether they were moving...

Jun 2024
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(0)
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CIO

Operations, Product

I wouldn't buy the system again because our implementation was very rough. It was done incorrectly...

Jun 2024
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(0)
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The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.



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