NextGen PxP Portal Commentary
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Coray Tate
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User Commentary

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Nurse

Product

NextGen Healthcare switched their portal platform, and we told patients that they would have to sign...

Feb 2024
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Nurse

Relationship

NextGen Healthcare needs more people for their support team, especially the tier-one and tier-two...

Feb 2024
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Nurse

Relationship, Operations

The only time I have ever seen NextGen Healthcare executives is at the user-group conference.

Feb 2024
||
(0)
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Analyst/Coordinator

Product, Product

NextGen PxP Portal is not the portal for all of the NextGen Healthcare products. Each system has its...

Jan 2024
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Analyst/Coordinator

Loyalty, Loyalty, Product, Product

The customers don't seem to like all the functionality of the portal. They seem to think that a lot...

Jan 2024
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Analyst/Coordinator

Relationship, Relationship, Product, Product

NextGen Healthcare could work on the way they take payments. It seems to be a little cumbersome for...

Jan 2024
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CMO

Loyalty, Product

NextGen Healthcare's portal system is a disaster. There are times when we don't get messages and...

Jan 2024
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CMO

Culture, Relationship

NextGen Healthcare hasn't kept all of their promises, particularly with their portal. They almost...

Jan 2024
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(0)
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Manager

Operations, Product

Due to our size, we had some struggles when we went on NextGen PxP Portal. We had significant...

Dec 2023
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Manager

Product

NextGen PxP Portal has some good elements. For instance, patients with newer records are very...

Dec 2023
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Manager

Product

NextGen PxP Portal has some challenges, so it needs some work. For example, some of our patients who...

Dec 2023
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Manager

Product

While there are challenges with NextGen PxP Portal, we understood the challenges going in. The...

Dec 2023
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Manager

Product

NextGen PxP Portal is one of the best portals that I have seen from an employee standpoint, and it...

Dec 2023
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Manager

Operations

When we were implementing NextGen PxP Portal, we had a great implementation team. The team members...

Dec 2023
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Director

Loyalty, Product

I would like to see more functionality in the product compared to the products used by some other...

Nov 2023
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Director

Relationship

The vendor needs to be more proactive about letting us know what is going on if there is an issue or...

Nov 2023
||
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Director

Operations

The vendor could improve their implementations by having more available times. I had a pretty...

Nov 2023
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Director

Product

The design of the backdoor system, like the system admin side, could be improved to make it more...

Nov 2023
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Director

Loyalty, Product, Value

The portal doesn't integrate back into NextGen Healthcare's EHR as it should. That is a known issue,...

Nov 2023
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Director

Product

I do like the creation of forms in the portal, so that process is very helpful. I do like the...

Nov 2023
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Director

Relationship, Operations

I haven't even received training on how to go about getting phone and web support specifically for...

Nov 2023
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(0)
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Analyst/Coordinator

Culture, Value

NextGen Healthcare doesn’t charge us anything randomly, but we thought the version we purchased...

Oct 2023
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(0)
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Analyst/Coordinator

Operations

We were a little behind in implementing Medfusion Patient Portal because it was a little difficult....

Oct 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

NextGen Healthcare is not proactive at all. I would like them to reach out to me about...

Oct 2023
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Manager

Product

The fact that patients can communicate quickly through the portal is nice. The way that they can...

Sep 2023
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Manager

Product

We would like the patients to be able to send pictures within the portal. If something is not a PDF,...

Sep 2023
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(0)
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CIO

Culture, Loyalty

The vision that NextGen Healthcare presented for the system was far beyond what they could deliver....

Sep 2023
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(0)
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CIO

Operations, Product

There were a lot of accuracy issues with some of the system's modules, so we had to basically turn...

Sep 2023
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(0)
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CIO

Product, Value

At the time that we bought the product, it was one of the best in the marketplace. I don't know...

Sep 2023
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Manager

Loyalty

NextGen Healthcare's portal is a disaster and has been a disaster for many years, and they keep...

Sep 2023
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Manager

Relationship

If I need something, I can usually contact a senior engineer or a VP of a department, and they have...

Sep 2023
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Manager

Culture, Product

There are inconsistencies in the patient balance that is shown in the portal. I went round and round...

Aug 2023
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Manager

Product

I like that we can make documents available to patients through Medfusion Patient Portal. However,...

Aug 2023
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Director

Product

One of the new features in Medfusion Patient Portal is for sending attachments in both directions....

Jun 2023
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Director

Product

With Medfusion Patient Portal, attachments often don't file properly in the charts, enrollments and...

Jun 2023
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Director

Relationship

To us, issues with the patient portal should be more of a priority for NextGen Healthcare’s support...

Jun 2023
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Director

Loyalty, Product

NextGen Healthcare should have a mobile version of their product, but they do not. There is only the...

Jun 2023
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(0)
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Analyst/Coordinator

Product

The view for Medfusion Patient Portal is much improved from the view of the vendor’s previous...

Jun 2023
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(0)
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Analyst/Coordinator

Operations, Product

We would like to know whether the product is going to work, and when we try to enroll somebody, we...

Jun 2023
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Analyst/Coordinator

Product, Value

I don’t like that we can't customize which type of documents push automatically when they are...

Jun 2023
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Analyst/Coordinator

Product

The product’s setup is cumbersome. Depending on what we are setting up, we might have to go into one...

Jun 2023
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(0)
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Analyst/Coordinator

Loyalty

We are planning on leaving Medfusion Patient Portal because of our inability to customize a lot of...

Jun 2023
||
(0)
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CIO

Culture, Operations, Product

Medfusion Patient Portal does not work as it was supposed to work. NextGen Healthcare overpromised...

May 2023
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CIO

Product

The GUI within Medfusion isn't user friendly or attractive. The product overall is not intuitive....

May 2023
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(0)
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CIO

Relationship

We spend a lot of time following up on tickets about the portal with NextGen Healthcare. We have had...

May 2023
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(0)
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CIO

Loyalty, Relationship, Operations

We had a new tech person helping us with the patient portal. I think that has a lot to do with the...

May 2023
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CIO

Value

The portal is not reducing our pain points at all; it is just causing us more pain. We put way too...

May 2023
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(0)
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CIO

Operations

The thing that stuck out to me the most when we did our NextGen Healthcare upgrade was that they did...

May 2023
||
(0)
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COO

Product

Medfusion Patient Portal has a lot of great features and great things when the product works. We...

May 2023
||
(0)
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COO

Product

If patients complete their intake forms online in Medfusion Patient Portal, the forms do not always...

May 2023
||
(0)
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COO

Culture, Loyalty, Relationship

When NextGen Healthcare purchased the portal, they ran into things they didn't know they were going...

May 2023
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(0)
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COO

Relationship, Operations, Product

There was an original Medfusion portal that NextGen Healthcare had, and then they did an upgrade...

May 2023
||
(0)
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CIO

Loyalty, Product

NextGen Healthcare's patient portal was billed to provide the best patient experience possible, but...

May 2023
||
(0)
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CIO

Product

I like that Medfusion Patient Portal is 100% web based. Once a user's credentials are established,...

May 2023
||
(0)
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CIO

Product

There isn't a distinctive place for lab results in Medfusion Patient Portal. That is why much of our...

May 2023
||
(0)
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Analyst/Coordinator

Product

Our patients have a difficult time finding the patient portal because the URL for it isn't something...

May 2023
||
(0)
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Analyst/Coordinator

Product

The portal can be simple to use, especially for people doing background work in it. When users look...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

The system was glitchy at first. The vendor responded quickly to fix it, but the system still has...

May 2023
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(0)
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Analyst/Coordinator

Loyalty, Product

I liked the system's old patient portal better in terms of patient use. That portal was more...

May 2023
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(0)
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Analyst/Coordinator

Product

I would like to see the system give patients the ability to check on things. I have seen that...

May 2023
||
(0)
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Nurse

Loyalty, Loyalty, Operations, Operations, Product, Product

When we first got the product, we were excited that it was going to be fairly easy for patients to...

Apr 2023
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(0)
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Nurse

Relationship, Relationship, Operations, Operations

We were supposed to receive a lot of help from the vendor for a certain integration, but we didn't....

Apr 2023
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(0)
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Nurse

Culture, Culture, Value, Value

The vendor charges us per provider for a lot of things, so I would say that NextGen Healthcare...

Apr 2023
||
(0)
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Manager

Product

Medfusion Patient Portal is functional, but it is not a Cadillac. Online payments would make things...

Apr 2023
||
(0)
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Director

Loyalty

I think that after the next upgrade, Medfusion Patient Portal will be much more user friendly and...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

My wish list would be for better ease of use for patients. When a patient logs in, there are buttons...

Mar 2023
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(0)
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Analyst/Coordinator

Loyalty, Operations

We had some snags during the go-live. We have struggled with performance. We are finally getting...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

There is a functionality that works really well for patients to be able to exchange information....

Mar 2023
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(0)
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Analyst/Coordinator

Relationship

We have had some responsiveness issues with the vendor's support, which seem to be getting resolved,...

Mar 2023
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(0)
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Analyst/Coordinator

Loyalty

My overall satisfaction in 12 months is going to be very high because I feel that we are finally on...

Mar 2023
||
(0)
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Manager

Relationship

We had to upgrade due to the 21st Century Cures Act with access to patient records. The upgrade...

Mar 2023
||
(0)
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Manager

Product

The previous portal before our last upgrade was really terrible. Once people were in, it was fine...

Mar 2023
||
(0)
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Manager

Relationship

The vendor's executives are not able to resolve my issues because I am just a little peon.

Mar 2023
||
(0)
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Manager

Relationship, Product

When the vendor actually fixes something, everything else gets screwed up.

Mar 2023
||
(0)
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