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NextGen Healthcare Behavioral Health Suite
Subject Expert
Paul Hess
Research Director
Subject Expert
Paul Hess
Research Director
Best in KLAS Category
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Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
| Low Market Energy | |
| Medium Market Energy | |
| High Market Energy | |
| Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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Provider Organizations
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HIT Companies
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Score Breakdown (1 Year) Filtered view:
Culture
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Limited Data
Keeps ALL promises (Yes|No)
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Product works as promoted (1-9)
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Proactive service (1-9)
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Part of long-term plans (Yes|No)
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Would you buy again (Yes|No)
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Likely to recommend (1-9)
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Overall satisfaction (1-9)
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Forecasted overall satisfaction (1-9)
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Operations
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Limited Data
Quality of implementation (1-9)
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Limited Data
Quality of training (1-9)
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Ease of use (1-9)
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Product
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Supports integration goals (1-9)
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Overall product quality (1-9)
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Product has needed functionality (1-9)
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Delivery of new technology (1-9)
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Relationship
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Quality of support (1-9)
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Vendor executive involvement (1-9)
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Value
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Avoids charging for every little thing (Yes|No)
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Drives Tangible Outcomes (1-9)
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Money’s worth (1-9)
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Facility Type
Standalone Facilities
Multi-site Facilities
94%
6%
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Latest Comments See all (38) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
COO
Relationship, Value
NextGen Healthcare's support isn't as good as it used to be....
COO
Operations, Product
I don't think the system is as user friendly as it was promoted to be,...
COO
Culture
I don't think the system is quite what the vendor sold it as. NextGen...
Director
Product
The product checks most of the boxes for our needs; however, there is...
CIO
Operations
Our implementation of NextGen Healthcare's solution was amazing. Even...
CIO
Product
NextGen Healthcare's solution has gotten better, and it solves so many...
CIO
Relationship
I get constant information from NextGen Healthcare, and I have a...
VP/Other Executive
Culture, Value
Generally speaking, anything with NextGen Healthcare is an add-on...
VP/Other Executive
Product, Value
NextGen Healthcare Behavioral Health Suite is very flexible. We are...
Manager
Loyalty, Product
NextGen Healthcare Behavioral Health Suite has its caveat in that...