NextGen Healthcare Behavioral Health Suite Commentary
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Operations, Product
We haven't done any NextGen Healthcare implementations in a very long time. However, we did an...
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Operations
The vendor does a really good job of offering training. They are also really good at alerting us to...
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Product
When it comes to behavioral health, NextGen HealthCare Behavioral Health Suite is the best product...
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Value
NextGen Healthcare nickel-and-dimes so much. Every little thing has a charge associated with it, and...
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Product
Documenting different processes is hard in NextGen Healthcare Behavioral Health Suite. For some...
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Operations
NextGen Healthcare offers NextGen Empower U hours and trainings that we can sign up for, and I find...
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Culture, Loyalty, Value
With the size and scope of our practice being what they are today, I wouldn't buy the system again.
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Operations, Operations
We weren't really happy with the training that NextGen Healthcare gave us. The person who trained us...
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Product, Product
The main issue that pops into mind is the way that we access the platform. With other products we...
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Product, Product
Once the provider gets into the health record, the system is fairly easy and a little more intuitive...
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Culture, Culture, Relationship, Relationship
NextGen Healthcare did an entire reversal of how they do support when they had some new CEO come in....
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Product, Product
The clinical side of the product has gone well. The providers' ability to go into patients' charts...
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Relationship, Relationship, Operations, Operations
We worked with NextGen Healthcare through the implementation team, or the go-live team or whatever...
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Relationship, Relationship
What I would suggest to a potential client of NextGen Healthcare is to have their own team,...
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Operations, Operations
We had very little executive involvement in our implementation. I haven't heard from anybody since...
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Relationship, Product
NextGen Healthcare is doing well, but our organization is not. We are worried about information...
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Culture, Value
NextGen Healthcare bills us for every little thing. Some bills cost more for us to mail than what we...
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Loyalty, Operations
NextGen Healthcare is marginally meeting our business expectations. When we moved to NextGen...
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Culture, Operations
NextGen Healthcare provides a basic train-the-trainer model, and we pay for that. However, NextGen...
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Operations, Product
Once our staff members are adequately trained on the system, they really like it.
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Operations
Some of our upgrades for the system have gone very well, and others have gone very poorly. That...
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Culture, Relationship
NextGen Healthcare's support has gotten way better. We had to work really hard for that though. Our...
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Value
I wish it were easier to get NextGen Healthcare’s assistance in creating custom templates. We sent...
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Culture, Relationship
From a billing and compliance standpoint, NextGen Healthcare has been exceptional. Whenever we ask...
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Operations
The initial training from NextGen Healthcare was great, and we haven’t required any ongoing...
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Product
We are trying to mature toward data analysis. We aren't planning so much on the scale of big data...
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Product
Overall, everybody is happy with NextGen Healthcare Behavioral Health Suite. As with any software,...
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Operations, Product
I would like NextGen Healthcare Behavioral Health Suite to have easier customization, at least on...
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Loyalty, Product
The system doesn't have anything built out for an inpatient setting, so we have had to develop it to...
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Relationship, Product
The system's interoperability has been questionable. We are trying to integrate the system with...
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Product
For our space, NextGen Healthcare Behavioral Health Suite is a top-notch program. There is so much...
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Product
Recently, we have developed a new progress note and have been able to alter the system to our...
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Operations
When we implemented the product years ago, the product was with a company that specialized in...
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Operations
We don't rely on NextGen Healthcare to train us very much anymore. There haven’t been any additions,...
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Product
The patient portal leaves something to be desired, and I spent a whole day tinkering with the mobile...
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Product
We rarely have downtime. This program is more stable than other EHRs that I have used. It is...
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Relationship
The vendor’s support team is pretty responsive. Usually, within 24 hours we get a call from somebody...
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Loyalty, Product
The ease of use of the product continues to be an issue. We just can't use the data that we get from...
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Product
To be successful with the product, clients need to find someone who can build the templates and...
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Value
The version of NextGen Healthcare Behavioral Health Suite we are currently on is pretty bad. I don't...
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Product
An opportunity for improvement in the system would be to cut down on clicking. To get to one spot in...
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Relationship
When our IT team brings up problems to NextGen Healthcare, they respond fairly quickly. The...
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Relationship
NextGen Healthcare doesn’t keep up with developing the system. If there is a new solution, they...
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Relationship, Operations
NextGen Healthcare uses a lot of job aids, and that is fine, but sometimes there is so much...
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Product
We have been going through the NextGen Healthcare pains recently and dealing with some of the good...
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Product
NextGen Healthcare's system is good. It is user friendly. A lot of staff members complain that there...
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Product
At our organization, we all keep saying NextGen Healthcare's system is old. It just has too many...
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Relationship
One of the vendor’s main weaknesses is customer support. We submit a case, and it gets rerouted....
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Product
I look at the clinical staff and the way they struggle with NextGen Healthcare's system just to get...
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Value
We don't have in-house developers, so we have tried working with templates, documents, and so on....
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Relationship
What we need from NextGen Healthcare is somebody to evaluate our configuration and workflows because...
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Product
The templates in NextGen Healthcare Behavioral Health Suite are phenomenal. A lot of the time, we...
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Relationship
We mostly receive support through NextGen Healthcare Success Community, and we have noticed that we...
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Loyalty, Product
I have a strong belief that no EHR can possibly be perfect. Each EHR needs to be evaluated for its...
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Loyalty, Product
There are a few things with the system that I would love to see changed, and those things have made...
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Relationship
When we have an issue with Behavioral Health Suite, we can put a ticket in through NextGen...
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Relationship, Product
NextGen Healthcare's product has several good aspects, but it also has some shortcomings. If a...
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Culture, Loyalty, Relationship
NextGen Healthcare is trying to find an entity to sell themselves to. There are a lot of ways that...
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Loyalty
We knew at the time we went with NextGen Healthcare that their behavioral health product was...
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Culture, Loyalty, Value
NextGen Healthcare bought a company we were working with, and they didn't comply with an informal...
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Relationship
I have had some bad experiences with support from NextGen Healthcare, but for the most part, they do...
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Loyalty, Relationship
NextGen Healthcare is very good at keeping up with the times. They are ahead of the game. Their...
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Operations
I am not fully satisfied with NextGen Healthcare’s implementation services based on the lack of...
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Product
With our state, we have certain documentation requirements and initiatives going on that are all...
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Loyalty, Product
Our biggest complaint is the number of clicks we have to make to complete a task in Behavioral...
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Product, Value
It would be nice if we could use NextGen Healthcare's product straight out of the box and if we...
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Relationship
NextGen Healthcare does their best to keep their promises. They do a good job of trying to listen,...
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Value
It seems like we are paying for everything from NextGen Healthcare. I don't think there has been a...
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Product, Value
We weren't sure whether the vendor was going to get us up and running by the deadline, but they did....
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Product
The treatment planning process is cumbersome. And when it comes to daily progress notes, the staff...
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Product, Value
When we have multiple claims on the same day, having everything in one system helps reduce human...
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Culture, Value
We didn't get charged for a lot of the work that the vendor did recently.
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Loyalty
I would not buy the product again if I didn't have CCBHC or PPS billing. But we had to move to...
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Loyalty, Relationship
With Behavioral Health Suite, NextGen Healthcare is moving in a positive direction. They committed a...
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Loyalty
If we had a choice, we would pick a different system. The product is complicated to use. There are...
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Operations
There were a few hours of training, and the training was pretty informational but kind of quick. The...
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Relationship
Our new account manager is very helpful with my issues. I appreciate that person's quick responses.
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Product
Behavioral Health Suite is good. The product has a lot of information, but sometimes there is too...
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