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NextGen Healthcare Behavioral Health Suite Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Value

I think we are getting our money's worth from the system. NextGen Healthcare's system is strong. It...

Jan 2026
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Director

Operations

NextGen Healthcare needs more specialty training. There is a need for someone to bridge the...

Jan 2026
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Director

Relationship, Product

NextGen Healthcare has worked hard in recent years to create configurable solutions. Instead of us...

Jan 2026
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Director

Relationship, Operations, Value

To improve the quality of our partnership with NextGen Healthcare, we need more general interactions...

Jan 2026
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Director

Loyalty

We know that there are enhancements coming in an upgrade for the system. We are behind, but we...

Jan 2026
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Director

Product

NextGen Healthcare has some new and helpful developments on their mobile apps. There are some great...

Jan 2026
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Director

Value

I feel like sometimes, NextGen Healthcare dangles a new, exciting feature in front of us. Then, we...

Jan 2026
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Director

Relationship

NextGen Healthcare's team tends to maintain relationships. We have found it valuable to be able to...

Jan 2026
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Director

Relationship

NextGen Healthcare talks about known issues to indicate something that they are aware of but cannot...

Jan 2026
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Manager

Relationship, Operations

I have been with my organization for years and have done upgrades with the internal IT and data...

Jan 2026
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Manager

Culture, Operations

NextGen Healthcare has their own LMS, and we only get a certain small number of licenses for it....

Jan 2026
||
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Manager

Culture, Operations

In my experience in talking to some of NextGen Healthcare’s salespeople, especially at the vendor's...

Jan 2026
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Manager

Operations, Product

We had a team that was going through a NextGen Share project, and they got close to the end when the...

Jan 2026
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Manager

Loyalty

Our current version of NextGen Healthcare Behavioral Health Suite is not the most stable, and the...

Jan 2026
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Manager

Relationship

The meetings that NextGen Healthcare has about stuff in the behavioral health suite are fantastic....

Jan 2026
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Manager

Relationship, Product

With NextGen Healthcare’s support, the timeliness of certain things could definitely be improved. We...

Jan 2026
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Manager

Relationship

NextGen Healthcare is very good about frequently communicating alerts of certain known issues. They...

Jan 2026
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Manager

Product

The only thing that NextGen Healthcare can speak to is the core design of their product. They can't...

Jan 2026
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Manager

Culture

With what we pay now for the system, we would like to get more in terms of reporting and automation....

Jan 2026
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Manager

Relationship

The specific NextGen Healthcare people that I have had involvement with are amazing, very...

Jan 2026
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Manager

Loyalty, Product

One of the biggest frustrations with NextGen Healthcare’s ambient assist AI is that the vendor...

Jan 2026
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Manager

Relationship, Product

I have given NextGen feedback on adding a certain information system to NextGen Share, and that...

Jan 2026
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Manager

Operations

NextGen Healthcare has a new training support program that came out a couple of years ago; they have...

Jan 2026
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Manager

Culture, Value

There are a number of NextGen Healthcare solutions that we are very interested in using, but many of...

Jan 2026
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Manager

Operations, Product

Overall, the product is very good if it is configured and we are extensively trained on it from the...

Dec 2025
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VP/Other Executive

Product

We have been on the system for a long time now, and our experience with it has been good from a...

Dec 2025
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VP/Other Executive

Relationship

NextGen Healthcare was acquired by a private equity company a couple of years ago. Obviously, with...

Dec 2025
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VP/Other Executive

Relationship, Operations, Product

We did an upgrade a while ago that was rough. We take major upgrades as they come out, but we try...

Dec 2025
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VP/Other Executive

Culture, Value

With how much we are paying for the system every year, we expect some new features to be included in...

Dec 2025
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VP/Other Executive

Relationship

NextGen Healthcare is pretty transparent about what they offer and do. NextGen Healthcare holds an...

Dec 2025
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Director

Loyalty

Deciding whether I would buy NextGen Healthcare Behavioral Health Suite again is tough because I'm...

Nov 2025
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Director

Product

What we like about NextGen Healthcare Behavioral Health Suite is the complete ability to customize...

Nov 2025
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Director

Relationship

NextGen Healthcare’s support is regular. It is consistent. They follow up much better than I do, and...

Nov 2025
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Analyst/Coordinator

Loyalty, Relationship

NextGen Healthcare is making some phenomenal improvements in the system, and they are head and...

Oct 2025
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Analyst/Coordinator

Loyalty, Product

The frustrating thing is that I can’t access the latest solution updates because I need to upgrade...

Oct 2025
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Analyst/Coordinator

Relationship

When it comes to general communication from NextGen Healthcare, I don’t really hear from anyone...

Oct 2025
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Analyst/Coordinator

Product

The main drawback of NextGen Healthcare Behavioral Health Suite is that the system feels dated. We...

Oct 2025
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Analyst/Coordinator

Product

One major improvement for the system would be allowing users to adjust the font size. In NextGen...

Oct 2025
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Analyst/Coordinator

Culture, Value

NextGen Healthcare has given us a very competitive price on their base product, and that is one of...

Oct 2025
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Analyst/Coordinator

Product

There is really nothing intuitive about NextGen Healthcare Behavioral Health Suite. It is difficult...

Oct 2025
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(0)
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Analyst/Coordinator

Culture, Relationship

We have an account representative and a sales representative, and they are both excellent. However,...

Oct 2025
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Analyst/Coordinator

Product

Reporting is one of the biggest pain points in NextGen Healthcare Behavioral Health Suite. Everyone...

Oct 2025
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(0)
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Analyst/Coordinator

Relationship, Product

NextGen Healthcare often promotes each release as the latest and greatest, and while there are...

Oct 2025
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(0)
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Analyst/Coordinator

Product

NextGen Healthcare Behavioral Health Suite is a robust product with strong functionality. It...

Oct 2025
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(0)
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Analyst/Coordinator

Product

In NextGen Healthcare Behavioral Health Suite, I really like how the information that is entered...

Oct 2025
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(0)
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Analyst/Coordinator

Operations

We don't really get training from NextGen Healthcare, and we are always finding problems.

Oct 2025
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(0)
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Manager

Loyalty, Relationship, Product

NextGen Healthcare’s long-term strategic direction now seems much more effective than in previous...

Oct 2025
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(0)
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Manager

Culture, Loyalty, Relationship

In the distant past, NextGen Healthcare described the product in far more glowing terms than it...

Oct 2025
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(0)
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Manager

Relationship, Operations

When it comes to projects requiring development, the process tends to take a long time with NextGen...

Oct 2025
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(0)
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Manager

Relationship

We have been with NextGen Healthcare for a long time and have had several account managers, with...

Oct 2025
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(0)
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Manager

Loyalty

We have lost a few potential customers who chose another health system over ours because NextGen...

Oct 2025
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(0)
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Manager

Culture, Value

NextGen Healthcare’s pricing model has shifted from purchasing licenses for mid-level practitioners...

Oct 2025
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(0)
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Manager

Relationship

We have a small, very experienced team, so I would like NextGen Healthcare’s support department to...

Oct 2025
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(0)
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Manager

Relationship

When Thoma Bravo first acquired NextGen, they cut a significant number of staff members, and that...

Oct 2025
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(0)
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Manager

Operations

We don’t use NextGen Healthcare’s training very often because we have someone on our team whose role...

Oct 2025
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(0)
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Manager

Loyalty, Operations, Product

As long as we are using an HL7 interface, NextGen Healthcare will do just about anything we need....

Oct 2025
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(0)
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Manager

Product

NextGen Healthcare Behavioral Health Suite is a robust product. It can do lots of different things,...

Oct 2025
||
(0)
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Analyst/Coordinator

Loyalty, Product

In terms of improvements, I would say that the system could eliminate some of the unnecessary fluff....

Oct 2025
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(0)
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Analyst/Coordinator

Operations

The implementation team we had from NextGen Healthcare was excellent. Unfortunately, due to employee...

Oct 2025
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(0)
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Analyst/Coordinator

Product

The best part of the system is definitely its templates, especially with how they tie into billing....

Oct 2025
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(0)
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Manager

Product

NextGen Healthcare Behavioral Health Suite was promoted as having a golden thread that carried...

Sep 2025
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(0)
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Manager

Relationship

I hear from a certain NextGen Healthcare executive all the time, and that person is very proactive...

Sep 2025
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(0)
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CIO

Relationship

NextGen Healthcare has been very involved. When I have raised concerns, I have talked to the product...

Sep 2025
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(0)
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CIO

Value

All EHRs deliver value. I think we are getting value for what we paid, but NextGen Healthcare does...

Sep 2025
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(0)
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CIO

Product, Value

Using NextGen Healthcare’s Ambient Assist has streamlined the provider’s workflows, allowing...

Sep 2025
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(0)
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CIO

Operations

During the go-live, we had changes in the implementation team on the NextGen Healthcare side, so...

Sep 2025
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(0)
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COO

Relationship, Value

NextGen Healthcare's support isn't as good as it used to be. Additionally, the system is still...

Apr 2025
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(0)
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COO

Operations, Product

I don't think the system is as user friendly as it was promoted to be, and it is still a little...

Apr 2025
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(0)
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COO

Culture

I don't think the system is quite what the vendor sold it as. NextGen Healthcare promised us a...

Apr 2025
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(0)
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Director

Product

The product checks most of the boxes for our needs; however, there is a bit to be desired in terms...

Feb 2025
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(0)
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CIO

Operations

Our implementation of NextGen Healthcare's solution was amazing. Even the providers were happy. That...

Feb 2025
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(0)
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CIO

Product

NextGen Healthcare's solution has gotten better, and it solves so many problems. I'm happy with it....

Feb 2025
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(0)
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CIO

Relationship

I get constant information from NextGen Healthcare, and I have a really good account manager I can...

Feb 2025
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