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NextGen Healthcare Behavioral Health Suite Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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Featured  Report

NextGen Behavioral Health Suite 2023: Providing Behavioral Health Providers with a Comprehensive Solution
NextGen Behavioral Health Suite 2023:
Providing Behavioral Health Providers with a Comprehensive Solution
February 2023
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Commentary Summary

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User Commentary

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Director

Loyalty

Deciding whether I would buy NextGen Healthcare Behavioral Health Suite again is tough because I'm...

Nov 2025
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(0)
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Director

Product

What we like about NextGen Healthcare Behavioral Health Suite is the complete ability to customize...

Nov 2025
||
(0)
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Director

Relationship

NextGen Healthcare’s support is regular. It is consistent. They follow up much better than I do, and...

Nov 2025
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

NextGen Healthcare is making some phenomenal improvements in the system, and they are head and...

Oct 2025
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(0)
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Analyst/Coordinator

Loyalty, Product

The frustrating thing is that I can’t access the latest solution updates because I need to upgrade...

Oct 2025
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(0)
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Analyst/Coordinator

Relationship

When it comes to general communication from NextGen Healthcare, I don’t really hear from anyone...

Oct 2025
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(0)
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Analyst/Coordinator

Product

The main drawback of NextGen Healthcare Behavioral Health Suite is that the system feels dated. We...

Oct 2025
||
(0)
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Analyst/Coordinator

Product

One major improvement for the system would be allowing users to adjust the font size. In NextGen...

Oct 2025
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(0)
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Analyst/Coordinator

Culture, Value

NextGen Healthcare has given us a very competitive price on their base product, and that is one of...

Oct 2025
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(0)
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Analyst/Coordinator

Product

There is really nothing intuitive about NextGen Healthcare Behavioral Health Suite. It is difficult...

Oct 2025
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(0)
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Analyst/Coordinator

Culture, Relationship

We have an account representative and a sales representative, and they are both excellent. However,...

Oct 2025
||
(0)
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Analyst/Coordinator

Product

Reporting is one of the biggest pain points in NextGen Healthcare Behavioral Health Suite. Everyone...

Oct 2025
||
(0)
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Analyst/Coordinator

Relationship, Product

NextGen Healthcare often promotes each release as the latest and greatest, and while there are...

Oct 2025
||
(0)
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Analyst/Coordinator

Product

NextGen Healthcare Behavioral Health Suite is a robust product with strong functionality. It...

Oct 2025
||
(0)
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Analyst/Coordinator

Product

In NextGen Healthcare Behavioral Health Suite, I really like how the information that is entered...

Oct 2025
||
(0)
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Analyst/Coordinator

Operations

We don't really get training from NextGen Healthcare, and we are always finding problems.

Oct 2025
||
(0)
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Manager

Loyalty, Relationship, Product

NextGen Healthcare’s long-term strategic direction now seems much more effective than in previous...

Oct 2025
||
(0)
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Manager

Culture, Loyalty, Relationship

In the distant past, NextGen Healthcare described the product in far more glowing terms than it...

Oct 2025
||
(0)
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Manager

Relationship, Operations

When it comes to projects requiring development, the process tends to take a long time with NextGen...

Oct 2025
||
(0)
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Manager

Relationship

We have been with NextGen Healthcare for a long time and have had several account managers, with...

Oct 2025
||
(0)
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Manager

Loyalty

We have lost a few potential customers who chose another health system over ours because NextGen...

Oct 2025
||
(0)
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Manager

Culture, Value

NextGen Healthcare’s pricing model has shifted from purchasing licenses for mid-level practitioners...

Oct 2025
||
(0)
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Manager

Relationship

We have a small, very experienced team, so I would like NextGen Healthcare’s support department to...

Oct 2025
||
(0)
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Manager

Relationship

When Thoma Bravo first acquired NextGen, they cut a significant number of staff members, and that...

Oct 2025
||
(0)
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Manager

Operations

We don’t use NextGen Healthcare’s training very often because we have someone on our team whose role...

Oct 2025
||
(0)
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Manager

Loyalty, Operations, Product

As long as we are using an HL7 interface, NextGen Healthcare will do just about anything we need....

Oct 2025
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(0)
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Manager

Product

NextGen Healthcare Behavioral Health Suite is a robust product. It can do lots of different things,...

Oct 2025
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(0)
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Analyst/Coordinator

Loyalty, Product

In terms of improvements, I would say that the system could eliminate some of the unnecessary fluff....

Oct 2025
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(0)
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Analyst/Coordinator

Operations

The implementation team we had from NextGen Healthcare was excellent. Unfortunately, due to employee...

Oct 2025
||
(0)
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Analyst/Coordinator

Product

The best part of the system is definitely its templates, especially with how they tie into billing....

Oct 2025
||
(0)
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Manager

Product

NextGen Healthcare Behavioral Health Suite was promoted as having a golden thread that carried...

Sep 2025
||
(0)
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Manager

Relationship

I hear from a certain NextGen Healthcare executive all the time, and that person is very proactive...

Sep 2025
||
(0)
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CIO

Relationship

NextGen Healthcare has been very involved. When I have raised concerns, I have talked to the product...

Sep 2025
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(0)
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CIO

Value

All EHRs deliver value. I think we are getting value for what we paid, but NextGen Healthcare does...

Sep 2025
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(0)
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CIO

Product, Value

Using NextGen Healthcare’s Ambient Assist has streamlined the provider’s workflows, allowing...

Sep 2025
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(0)
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CIO

Operations

During the go-live, we had changes in the implementation team on the NextGen Healthcare side, so...

Sep 2025
||
(0)
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COO

Relationship, Value

NextGen Healthcare's support isn't as good as it used to be. Additionally, the system is still...

Apr 2025
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(0)
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COO

Operations, Product

I don't think the system is as user friendly as it was promoted to be, and it is still a little...

Apr 2025
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(0)
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COO

Culture

I don't think the system is quite what the vendor sold it as. NextGen Healthcare promised us a...

Apr 2025
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(0)
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Director

Product

The product checks most of the boxes for our needs; however, there is a bit to be desired in terms...

Feb 2025
||
(0)
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CIO

Operations

Our implementation of NextGen Healthcare's solution was amazing. Even the providers were happy. That...

Feb 2025
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(0)
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CIO

Product

NextGen Healthcare's solution has gotten better, and it solves so many problems. I'm happy with it....

Feb 2025
||
(0)
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CIO

Relationship

I get constant information from NextGen Healthcare, and I have a really good account manager I can...

Feb 2025
||
(0)
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VP/Other Executive

Culture, Value

Generally speaking, anything with NextGen Healthcare is an add-on cost. Few enhancements that are...

Jan 2025
||
(0)
 Thank you  Helpful

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VP/Other Executive

Product, Value

NextGen Healthcare Behavioral Health Suite is very flexible. We are able to customize it and make it...

Jan 2025
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(0)
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Manager

Loyalty, Product

NextGen Healthcare Behavioral Health Suite has its caveat in that every single state has different...

Jan 2025
||
(0)
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Manager

Culture, Value

There have been some bumps, but I don't think that there is a better product per se; I don't know of...

Jan 2025
||
(0)
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Manager

Culture, Relationship

Because of significant reorganization and leadership changes at NextGen Healthcare, things have...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

NextGen Healthcare Behavioral Health Suite has gotten better, but we still don't have all of the...

Jan 2025
||
(0)
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CIO

Product, Value

NextGen Healthcare Behavioral Health Suite is not always the easiest for the end users. I would...

Jan 2025
||
(0)
 Thank you  Helpful

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CIO

Loyalty, Product

I would like to see improvement in the integration piece between our scheduler, NextGen Healthcare's...

Jan 2025
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(0)
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CIO

Relationship

NextGen Healthcaredoesn’t have a lot of emergency support. It seems like they have maybe six...

Jan 2025
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

We meet with someone from NextGen Healthcare regularly who answers questions, gets our input about...

Dec 2024
||
(0)
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Analyst/Coordinator

Relationship

NextGen Healthcare has a very superior behavioral health product compared to any other vendor....

Dec 2024
||
(0)
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