NextGen Healthcare Behavioral Health Suite Commentary

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I wouldn’t recommend Behavioral Health Suite. If an organization is a smaller practice, they...

The reason we looked into Behavioral Health Suite in the first place is that NextGen Healthcare...

We had a great training team when we first implemented the solution. We were all already comfortable...

We are moving to another EHR this year because of our continued frustration with and disappointment...

NextGen Healthcare has slowed down and added extra administrative burden, and our patient visit...

Our organization uses the program very differently from how it was designed because of what we do....

If we have any issues, we can email NextGen Healthcare. They're very responsive. We have an account...

I think we are getting our money's worth from the system. NextGen Healthcare's system is strong. It...

NextGen Healthcare needs more specialty training. There is a need for someone to bridge the...

NextGen Healthcare has worked hard in recent years to create configurable solutions. Instead of us...

To improve the quality of our partnership with NextGen Healthcare, we need more general interactions...

We know that there are enhancements coming in an upgrade for the system. We are behind, but we...

NextGen Healthcare has some new and helpful developments on their mobile apps. There are some great...

I feel like sometimes, NextGen Healthcare dangles a new, exciting feature in front of us. Then, we...

NextGen Healthcare's team tends to maintain relationships. We have found it valuable to be able to...

NextGen Healthcare talks about known issues to indicate something that they are aware of but cannot...

I have been with my organization for years and have done upgrades with the internal IT and data...

NextGen Healthcare has their own LMS, and we only get a certain small number of licenses for it....

In my experience in talking to some of NextGen Healthcare’s salespeople, especially at the vendor's...

We had a team that was going through a NextGen Share project, and they got close to the end when the...

Our current version of NextGen Healthcare Behavioral Health Suite is not the most stable, and the...

The meetings that NextGen Healthcare has about stuff in the behavioral health suite are fantastic....

With NextGen Healthcare’s support, the timeliness of certain things could definitely be improved. We...

NextGen Healthcare is very good about frequently communicating alerts of certain known issues. They...

The only thing that NextGen Healthcare can speak to is the core design of their product. They can't...

With what we pay now for the system, we would like to get more in terms of reporting and automation....

The specific NextGen Healthcare people that I have had involvement with are amazing, very...

One of the biggest frustrations with NextGen Healthcare’s ambient assist AI is that the vendor...

I have given NextGen feedback on adding a certain information system to NextGen Share, and that...

NextGen Healthcare has a new training support program that came out a couple of years ago; they have...

There are a number of NextGen Healthcare solutions that we are very interested in using, but many of...

Overall, the product is very good if it is configured and we are extensively trained on it from the...

We have been on the system for a long time now, and our experience with it has been good from a...

NextGen Healthcare was acquired by a private equity company a couple of years ago. Obviously, with...

We did an upgrade a while ago that was rough. We take major upgrades as they come out, but we try...

With how much we are paying for the system every year, we expect some new features to be included in...

NextGen Healthcare is pretty transparent about what they offer and do. NextGen Healthcare holds an...

Deciding whether I would buy NextGen Healthcare Behavioral Health Suite again is tough because I'm...

What we like about NextGen Healthcare Behavioral Health Suite is the complete ability to customize...

NextGen Healthcare’s support is regular. It is consistent. They follow up much better than I do, and...

NextGen Healthcare is making some phenomenal improvements in the system, and they are head and...

The frustrating thing is that I can’t access the latest solution updates because I need to upgrade...

When it comes to general communication from NextGen Healthcare, I don’t really hear from anyone...

The main drawback of NextGen Healthcare Behavioral Health Suite is that the system feels dated. We...

One major improvement for the system would be allowing users to adjust the font size. In NextGen...

NextGen Healthcare has given us a very competitive price on their base product, and that is one of...

There is really nothing intuitive about NextGen Healthcare Behavioral Health Suite. It is difficult...

We have an account representative and a sales representative, and they are both excellent. However,...

Reporting is one of the biggest pain points in NextGen Healthcare Behavioral Health Suite. Everyone...

NextGen Healthcare often promotes each release as the latest and greatest, and while there are...

NextGen Healthcare Behavioral Health Suite is a robust product with strong functionality. It...

In NextGen Healthcare Behavioral Health Suite, I really like how the information that is entered...

We don't really get training from NextGen Healthcare, and we are always finding problems.

NextGen Healthcare’s long-term strategic direction now seems much more effective than in previous...

In the distant past, NextGen Healthcare described the product in far more glowing terms than it...

When it comes to projects requiring development, the process tends to take a long time with NextGen...

We have been with NextGen Healthcare for a long time and have had several account managers, with...

We have lost a few potential customers who chose another health system over ours because NextGen...

NextGen Healthcare’s pricing model has shifted from purchasing licenses for mid-level practitioners...

We have a small, very experienced team, so I would like NextGen Healthcare’s support department to...

When Thoma Bravo first acquired NextGen, they cut a significant number of staff members, and that...

We don’t use NextGen Healthcare’s training very often because we have someone on our team whose role...

As long as we are using an HL7 interface, NextGen Healthcare will do just about anything we need....

NextGen Healthcare Behavioral Health Suite is a robust product. It can do lots of different things,...

In terms of improvements, I would say that the system could eliminate some of the unnecessary fluff....

The implementation team we had from NextGen Healthcare was excellent. Unfortunately, due to employee...

The best part of the system is definitely its templates, especially with how they tie into billing....

NextGen Healthcare Behavioral Health Suite was promoted as having a golden thread that carried...

I hear from a certain NextGen Healthcare executive all the time, and that person is very proactive...

NextGen Healthcare has been very involved. When I have raised concerns, I have talked to the product...

All EHRs deliver value. I think we are getting value for what we paid, but NextGen Healthcare does...

Using NextGen Healthcare’s Ambient Assist has streamlined the provider’s workflows, allowing...

During the go-live, we had changes in the implementation team on the NextGen Healthcare side, so...