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NextGen Healthcare Behavioral Health Suite Commentary
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Tyson Blauer
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KLAS Research Director - Tyson Blauer
 
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User Commentary

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Manager

Loyalty, Value

The product is very expensive compared to what is currently available. We have invested a lot in the...

Sep 2024
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Director

Culture, Value

NextGen Healthcare doesn't avoid charging us all the time. Normally, if we have added a third-party...

Aug 2024
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Director

Loyalty, Product

There are still some new things in the system that we haven't touched yet. We are still trying to...

Aug 2024
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Director

Relationship

Sometimes, we bump heads with NextGen Healthcare about how we want the system to work. We make...

Aug 2024
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CEO/President

Loyalty, Product

NextGen Healthcare's core product has always been general ambulatory, and the vendor has moved into...

Jul 2024
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(0)
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Analyst/Coordinator

Operations

The new NextGen Healthcare Behavioral Health Suite upgrade has been a game changer. The project...

Apr 2024
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(0)
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Analyst/Coordinator

Operations, Product

We haven't done any NextGen Healthcare implementations in a very long time. However, we did an...

Mar 2024
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Analyst/Coordinator

Operations

The vendor does a really good job of offering training. They are also really good at alerting us to...

Mar 2024
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Analyst/Coordinator

Product

When it comes to behavioral health, NextGen HealthCare Behavioral Health Suite is the best product...

Mar 2024
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Analyst/Coordinator

Value

NextGen Healthcare nickel-and-dimes so much. Every little thing has a charge associated with it, and...

Mar 2024
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Nurse

Product

Documenting different processes is hard in NextGen Healthcare Behavioral Health Suite. For some...

Feb 2024
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Nurse

Operations

NextGen Healthcare offers NextGen Empower U hours and trainings that we can sign up for, and I find...

Feb 2024
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Director

Culture, Loyalty, Value

With the size and scope of our practice being what they are today, I wouldn't buy the system again.

Jan 2024
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(0)
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VP/Other Executive

Operations

We weren't really happy with the training that NextGen Healthcare gave us. The person who trained us...

Jan 2024
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VP/Other Executive

Product

The main issue that pops into mind is the way that we access the platform. With other products we...

Jan 2024
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VP/Other Executive

Product

Once the provider gets into the health record, the system is fairly easy and a little more intuitive...

Jan 2024
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VP/Other Executive

Culture, Relationship

NextGen Healthcare did an entire reversal of how they do support when they had some new CEO come in....

Jan 2024
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VP/Other Executive

Product

The clinical side of the product has gone well. The providers' ability to go into patients' charts...

Jan 2024
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VP/Other Executive

Relationship, Operations

We worked with NextGen Healthcare through the implementation team, or the go-live team or whatever...

Jan 2024
||
(0)
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VP/Other Executive

Relationship

What I would suggest to a potential client of NextGen Healthcare is to have their own team,...

Jan 2024
||
(0)
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VP/Other Executive

Operations

We had very little executive involvement in our implementation. I haven't heard from anybody since...

Jan 2024
||
(0)
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Manager

Relationship, Product

NextGen Healthcare is doing well, but our organization is not. We are worried about information...

Dec 2023
||
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Manager

Culture, Value

NextGen Healthcare bills us for every little thing. Some bills cost more for us to mail than what we...

Dec 2023
||
(0)
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Manager

Loyalty, Operations

NextGen Healthcare is marginally meeting our business expectations. When we moved to NextGen...

Dec 2023
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Manager

Culture, Operations

NextGen Healthcare provides a basic train-the-trainer model, and we pay for that. However, NextGen...

Dec 2023
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Manager

Operations, Product

Once our staff members are adequately trained on the system, they really like it.

Dec 2023
||
(0)
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Manager

Operations

Some of our upgrades for the system have gone very well, and others have gone very poorly. That...

Dec 2023
||
(0)
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Manager

Culture, Relationship

NextGen Healthcare's support has gotten way better. We had to work really hard for that though. Our...

Dec 2023
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(0)
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CEO/President

Value

I wish it were easier to get NextGen Healthcare’s assistance in creating custom templates. We sent...

Dec 2023
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(0)
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CEO/President

Culture, Relationship

From a billing and compliance standpoint, NextGen Healthcare has been exceptional. Whenever we ask...

Dec 2023
||
(0)
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CEO/President

Operations

The initial training from NextGen Healthcare was great, and we haven’t required any ongoing...

Dec 2023
||
(0)
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CEO/President

Product

We are trying to mature toward data analysis. We aren't planning so much on the scale of big data...

Dec 2023
||
(0)
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CEO/President

Product

Overall, everybody is happy with NextGen Healthcare Behavioral Health Suite. As with any software,...

Dec 2023
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(0)
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CEO/President

Operations, Product

I would like NextGen Healthcare Behavioral Health Suite to have easier customization, at least on...

Dec 2023
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(0)
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VP/Other Executive

Loyalty, Product

The system doesn't have anything built out for an inpatient setting, so we have had to develop it to...

Dec 2023
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(0)
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VP/Other Executive

Relationship, Product

The system's interoperability has been questionable. We are trying to integrate the system with...

Dec 2023
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(0)
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CIO

Product

For our space, NextGen Healthcare Behavioral Health Suite is a top-notch program. There is so much...

Dec 2023
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(0)
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Director

Product

Recently, we have developed a new progress note and have been able to alter the system to our...

Nov 2023
||
(0)
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Director

Operations

When we implemented the product years ago, the product was with a company that specialized in...

Nov 2023
||
(0)
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Director

Operations

We don't rely on NextGen Healthcare to train us very much anymore. There haven’t been any additions,...

Nov 2023
||
(0)
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Director

Product

The patient portal leaves something to be desired, and I spent a whole day tinkering with the mobile...

Nov 2023
||
(0)
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Director

Product

We rarely have downtime. This program is more stable than other EHRs that I have used. It is...

Nov 2023
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(0)
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Director

Relationship

The vendor’s support team is pretty responsive. Usually, within 24 hours we get a call from somebody...

Nov 2023
||
(0)
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Director

Loyalty, Product

The ease of use of the product continues to be an issue. We just can't use the data that we get from...

Nov 2023
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(0)
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Director

Product

To be successful with the product, clients need to find someone who can build the templates and...

Nov 2023
||
(0)
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Analyst/Coordinator

Value

The version of NextGen Healthcare Behavioral Health Suite we are currently on is pretty bad. I don't...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

An opportunity for improvement in the system would be to cut down on clicking. To get to one spot in...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

When our IT team brings up problems to NextGen Healthcare, they respond fairly quickly. The...

Nov 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

NextGen Healthcare doesn’t keep up with developing the system. If there is a new solution, they...

Nov 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Operations

NextGen Healthcare uses a lot of job aids, and that is fine, but sometimes there is so much...

Nov 2023
||
(0)
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Manager

Product

We have been going through the NextGen Healthcare pains recently and dealing with some of the good...

Nov 2023
||
(0)
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Manager

Product

NextGen Healthcare's system is good. It is user friendly. A lot of staff members complain that there...

Nov 2023
||
(0)
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Manager

Product

At our organization, we all keep saying NextGen Healthcare's system is old. It just has too many...

Nov 2023
||
(0)
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Manager

Relationship

One of the vendor’s main weaknesses is customer support. We submit a case, and it gets rerouted....

Nov 2023
||
(0)
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Manager

Product

I look at the clinical staff and the way they struggle with NextGen Healthcare's system just to get...

Nov 2023
||
(0)
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Manager

Value

We don't have in-house developers, so we have tried working with templates, documents, and so on....

Nov 2023
||
(0)
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Manager

Relationship

What we need from NextGen Healthcare is somebody to evaluate our configuration and workflows because...

Nov 2023
||
(0)
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Director

Product

The templates in NextGen Healthcare Behavioral Health Suite are phenomenal. A lot of the time, we...

Nov 2023
||
(0)
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Director

Relationship

We mostly receive support through NextGen Healthcare Success Community, and we have noticed that we...

Nov 2023
||
(0)
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