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NextGen Healthcare Behavioral Health Suite Commentary
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Tyson Blauer
Insights Director
KLAS Insights Director - Tyson Blauer
 
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NextGen Behavioral Health Suite 2023: Providing Behavioral Health Providers with a Comprehensive Solution
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Providing Behavioral Health Providers with a Comprehensive Solution
February 2023
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Commentary Summary

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User Commentary

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Analyst/Coordinator

Loyalty, Relationship

We meet with someone from NextGen Healthcare regularly who answers questions, gets our input about...

Dec 2024
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(0)
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Analyst/Coordinator

Relationship

NextGen Healthcare has a very superior behavioral health product compared to any other vendor....

Dec 2024
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(0)
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VP/Other Executive

Product

NextGen Healthcare does a decent job delivering new technology for behavioral health. There was a...

Oct 2024
||
(0)
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VP/Other Executive

Loyalty

I think we will be okay with the product in a year, but there aren't going to be any huge benefits...

Oct 2024
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(0)
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VP/Other Executive

Relationship

NextGen Healthcare takes forever to respond. I'm dissatisfied. I wouldn't say they are proactive. We...

Oct 2024
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(0)
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CIO

Product

With the fact that a lot of healthcare organizations are going into whole-person care, which...

Oct 2024
||
(0)
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CIO

Loyalty

I anticipate that NextGen Healthcare is going to add new features to NextGen Healthcare Behavioral...

Oct 2024
||
(0)
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Manager

Loyalty

I never had anything that I considered really unreasonable until Thoma Bravo bought NextGen...

Oct 2024
||
(0)
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Manager

Relationship, Operations

The response times for things related to development and hosting are nowhere near as good as they...

Oct 2024
||
(0)
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Manager

Operations, Product

The ease of use has greatly improved for the clinical people. Those people are not generally well...

Oct 2024
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(0)
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Manager

Value

There has been a big change in the experience. NextGen Healthcare was purchased by Thoma Bravo....

Oct 2024
||
(0)
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Manager

Loyalty

The barrier to exit is enormous, so we can't just get angry and leave because leaving is not quite...

Oct 2024
||
(0)
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Manager

Relationship, Product

I don't think we have any needs that aren't currently being met or addressed in terms of...

Oct 2024
||
(0)
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Manager

Culture, Value

I have felt in the past that the vendor has nickel-and-dimed us to death. That has changed, but I'm...

Oct 2024
||
(0)
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Manager

Relationship

The worst part about our issues is that all the individual people with whom I work from the vendor...

Oct 2024
||
(0)
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Manager

Operations, Product

We undertook our upgrade process years before it actually happened. We didn't go live with certain...

Oct 2024
||
(0)
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Manager

Loyalty, Value

The product is very expensive compared to what is currently available. We have invested a lot in the...

Sep 2024
||
(0)
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Director

Culture, Value

NextGen Healthcare doesn't avoid charging us all the time. Normally, if we have added a third-party...

Aug 2024
||
(0)
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Director

Loyalty, Product

There are still some new things in the system that we haven't touched yet. We are still trying to...

Aug 2024
||
(0)
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Director

Relationship

Sometimes, we bump heads with NextGen Healthcare about how we want the system to work. We make...

Aug 2024
||
(0)
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CEO/President

Loyalty, Product

NextGen Healthcare's core product has always been general ambulatory, and the vendor has moved into...

Jul 2024
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(0)
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Analyst/Coordinator

Operations

The new NextGen Healthcare Behavioral Health Suite upgrade has been a game changer. The project...

Apr 2024
||
(0)
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Analyst/Coordinator

Operations, Product

We haven't done any NextGen Healthcare implementations in a very long time. However, we did an...

Mar 2024
||
(0)
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Analyst/Coordinator

Operations

The vendor does a really good job of offering training. They are also really good at alerting us to...

Mar 2024
||
(0)
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Analyst/Coordinator

Product

When it comes to behavioral health, NextGen HealthCare Behavioral Health Suite is the best product...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

NextGen Healthcare nickel-and-dimes so much. Every little thing has a charge associated with it, and...

Mar 2024
||
(0)
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Nurse

Product

Documenting different processes is hard in NextGen Healthcare Behavioral Health Suite. For some...

Feb 2024
||
(0)
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Nurse

Operations

NextGen Healthcare offers NextGen Empower U hours and trainings that we can sign up for, and I find...

Feb 2024
||
(0)
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Director

Culture, Loyalty, Value

With the size and scope of our practice being what they are today, I wouldn't buy the system again.

Jan 2024
||
(0)
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VP/Other Executive

Operations

We weren't really happy with the training that NextGen Healthcare gave us. The person who trained us...

Jan 2024
||
(0)
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VP/Other Executive

Product

The main issue that pops into mind is the way that we access the platform. With other products we...

Jan 2024
||
(0)
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VP/Other Executive

Product

Once the provider gets into the health record, the system is fairly easy and a little more intuitive...

Jan 2024
||
(0)
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VP/Other Executive

Culture, Relationship

NextGen Healthcare did an entire reversal of how they do support when they had some new CEO come in....

Jan 2024
||
(0)
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VP/Other Executive

Product

The clinical side of the product has gone well. The providers' ability to go into patients' charts...

Jan 2024
||
(0)
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 or  to see details.

VP/Other Executive

Relationship, Operations

We worked with NextGen Healthcare through the implementation team, or the go-live team or whatever...

Jan 2024
||
(0)
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VP/Other Executive

Relationship

What I would suggest to a potential client of NextGen Healthcare is to have their own team,...

Jan 2024
||
(0)
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VP/Other Executive

Operations

We had very little executive involvement in our implementation. I haven't heard from anybody since...

Jan 2024
||
(0)
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Manager

Relationship, Product

NextGen Healthcare is doing well, but our organization is not. We are worried about information...

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Culture, Value

NextGen Healthcare bills us for every little thing. Some bills cost more for us to mail than what we...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

NextGen Healthcare is marginally meeting our business expectations. When we moved to NextGen...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Operations

NextGen Healthcare provides a basic train-the-trainer model, and we pay for that. However, NextGen...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Once our staff members are adequately trained on the system, they really like it.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Some of our upgrades for the system have gone very well, and others have gone very poorly. That...

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Culture, Relationship

NextGen Healthcare's support has gotten way better. We had to work really hard for that though. Our...

Dec 2023
||
(0)
 Thank you  Helpful

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CEO/President

Value

I wish it were easier to get NextGen Healthcare’s assistance in creating custom templates. We sent...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Relationship

From a billing and compliance standpoint, NextGen Healthcare has been exceptional. Whenever we ask...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

The initial training from NextGen Healthcare was great, and we haven’t required any ongoing...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

We are trying to mature toward data analysis. We aren't planning so much on the scale of big data...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Overall, everybody is happy with NextGen Healthcare Behavioral Health Suite. As with any software,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

I would like NextGen Healthcare Behavioral Health Suite to have easier customization, at least on...

Dec 2023
||
(0)
 Thank you  Helpful

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