NextGen Healthcare Behavioral Health Suite Commentary
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Subject Expert
Eder Lagemann
Research Director
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User Commentary
Value
I think we are getting our money's worth from the system. NextGen Healthcare's system is strong. It...
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Operations
NextGen Healthcare needs more specialty training. There is a need for someone to bridge the...
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Relationship, Product
NextGen Healthcare has worked hard in recent years to create configurable solutions. Instead of us...
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Relationship, Operations, Value
To improve the quality of our partnership with NextGen Healthcare, we need more general interactions...
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Loyalty
We know that there are enhancements coming in an upgrade for the system. We are behind, but we...
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Product
NextGen Healthcare has some new and helpful developments on their mobile apps. There are some great...
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Value
I feel like sometimes, NextGen Healthcare dangles a new, exciting feature in front of us. Then, we...
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Relationship
NextGen Healthcare's team tends to maintain relationships. We have found it valuable to be able to...
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Relationship
NextGen Healthcare talks about known issues to indicate something that they are aware of but cannot...
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Relationship, Operations
I have been with my organization for years and have done upgrades with the internal IT and data...
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Culture, Operations
NextGen Healthcare has their own LMS, and we only get a certain small number of licenses for it....
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Culture, Operations
In my experience in talking to some of NextGen Healthcare’s salespeople, especially at the vendor's...
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Operations, Product
We had a team that was going through a NextGen Share project, and they got close to the end when the...
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Loyalty
Our current version of NextGen Healthcare Behavioral Health Suite is not the most stable, and the...
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Relationship
The meetings that NextGen Healthcare has about stuff in the behavioral health suite are fantastic....
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Relationship, Product
With NextGen Healthcare’s support, the timeliness of certain things could definitely be improved. We...
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Relationship
NextGen Healthcare is very good about frequently communicating alerts of certain known issues. They...
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Product
The only thing that NextGen Healthcare can speak to is the core design of their product. They can't...
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Culture
With what we pay now for the system, we would like to get more in terms of reporting and automation....
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Relationship
The specific NextGen Healthcare people that I have had involvement with are amazing, very...
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Loyalty, Product
One of the biggest frustrations with NextGen Healthcare’s ambient assist AI is that the vendor...
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Relationship, Product
I have given NextGen feedback on adding a certain information system to NextGen Share, and that...
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Operations
NextGen Healthcare has a new training support program that came out a couple of years ago; they have...
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Culture, Value
There are a number of NextGen Healthcare solutions that we are very interested in using, but many of...
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Operations, Product
Overall, the product is very good if it is configured and we are extensively trained on it from the...
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Product
We have been on the system for a long time now, and our experience with it has been good from a...
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Relationship
NextGen Healthcare was acquired by a private equity company a couple of years ago. Obviously, with...
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Relationship, Operations, Product
We did an upgrade a while ago that was rough. We take major upgrades as they come out, but we try...
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Culture, Value
With how much we are paying for the system every year, we expect some new features to be included in...
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Relationship
NextGen Healthcare is pretty transparent about what they offer and do. NextGen Healthcare holds an...
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Loyalty
Deciding whether I would buy NextGen Healthcare Behavioral Health Suite again is tough because I'm...
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Product
What we like about NextGen Healthcare Behavioral Health Suite is the complete ability to customize...
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Relationship
NextGen Healthcare’s support is regular. It is consistent. They follow up much better than I do, and...
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Loyalty, Relationship
NextGen Healthcare is making some phenomenal improvements in the system, and they are head and...
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Loyalty, Product
The frustrating thing is that I can’t access the latest solution updates because I need to upgrade...
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Relationship
When it comes to general communication from NextGen Healthcare, I don’t really hear from anyone...
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Product
The main drawback of NextGen Healthcare Behavioral Health Suite is that the system feels dated. We...
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Product
One major improvement for the system would be allowing users to adjust the font size. In NextGen...
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Culture, Value
NextGen Healthcare has given us a very competitive price on their base product, and that is one of...
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Product
There is really nothing intuitive about NextGen Healthcare Behavioral Health Suite. It is difficult...
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Culture, Relationship
We have an account representative and a sales representative, and they are both excellent. However,...
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Product
Reporting is one of the biggest pain points in NextGen Healthcare Behavioral Health Suite. Everyone...
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Relationship, Product
NextGen Healthcare often promotes each release as the latest and greatest, and while there are...
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Product
NextGen Healthcare Behavioral Health Suite is a robust product with strong functionality. It...
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Product
In NextGen Healthcare Behavioral Health Suite, I really like how the information that is entered...
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Operations
We don't really get training from NextGen Healthcare, and we are always finding problems.
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Loyalty, Relationship, Product
NextGen Healthcare’s long-term strategic direction now seems much more effective than in previous...
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Culture, Loyalty, Relationship
In the distant past, NextGen Healthcare described the product in far more glowing terms than it...
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Relationship, Operations
When it comes to projects requiring development, the process tends to take a long time with NextGen...
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Relationship
We have been with NextGen Healthcare for a long time and have had several account managers, with...
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Loyalty
We have lost a few potential customers who chose another health system over ours because NextGen...
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Culture, Value
NextGen Healthcare’s pricing model has shifted from purchasing licenses for mid-level practitioners...
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Relationship
We have a small, very experienced team, so I would like NextGen Healthcare’s support department to...
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Relationship
When Thoma Bravo first acquired NextGen, they cut a significant number of staff members, and that...
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Operations
We don’t use NextGen Healthcare’s training very often because we have someone on our team whose role...
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Loyalty, Operations, Product
As long as we are using an HL7 interface, NextGen Healthcare will do just about anything we need....
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Product
NextGen Healthcare Behavioral Health Suite is a robust product. It can do lots of different things,...
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Loyalty, Product
In terms of improvements, I would say that the system could eliminate some of the unnecessary fluff....
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Operations
The implementation team we had from NextGen Healthcare was excellent. Unfortunately, due to employee...
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Product
The best part of the system is definitely its templates, especially with how they tie into billing....
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Product
NextGen Healthcare Behavioral Health Suite was promoted as having a golden thread that carried...
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Relationship
I hear from a certain NextGen Healthcare executive all the time, and that person is very proactive...
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Relationship
NextGen Healthcare has been very involved. When I have raised concerns, I have talked to the product...
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Value
All EHRs deliver value. I think we are getting value for what we paid, but NextGen Healthcare does...
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Product, Value
Using NextGen Healthcare’s Ambient Assist has streamlined the provider’s workflows, allowing...
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Operations
During the go-live, we had changes in the implementation team on the NextGen Healthcare side, so...
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Commentary Summary
Comment Type Breakout