NextGen Healthcare Behavioral Health Suite Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Value
NextGen Healthcare's support isn't as good as it used to be. Additionally, the system is still...
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Operations, Product
I don't think the system is as user friendly as it was promoted to be, and it is still a little...
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Culture
I don't think the system is quite what the vendor sold it as. NextGen Healthcare promised us a...
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Product
The product checks most of the boxes for our needs; however, there is a bit to be desired in terms...
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Operations
Our implementation of NextGen Healthcare's solution was amazing. Even the providers were happy. That...
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Product
NextGen Healthcare's solution has gotten better, and it solves so many problems. I'm happy with it....
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Relationship
I get constant information from NextGen Healthcare, and I have a really good account manager I can...
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Culture, Value
Generally speaking, anything with NextGen Healthcare is an add-on cost. Few enhancements that are...
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Product, Value
NextGen Healthcare Behavioral Health Suite is very flexible. We are able to customize it and make it...
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Loyalty, Product
NextGen Healthcare Behavioral Health Suite has its caveat in that every single state has different...
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Culture, Value
There have been some bumps, but I don't think that there is a better product per se; I don't know of...
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Culture, Relationship
Because of significant reorganization and leadership changes at NextGen Healthcare, things have...
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Culture, Product
NextGen Healthcare Behavioral Health Suite has gotten better, but we still don't have all of the...
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Product, Value
NextGen Healthcare Behavioral Health Suite is not always the easiest for the end users. I would...
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Loyalty, Product
I would like to see improvement in the integration piece between our scheduler, NextGen Healthcare's...
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Relationship
NextGen Healthcaredoesn’t have a lot of emergency support. It seems like they have maybe six...
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Loyalty, Relationship
We meet with someone from NextGen Healthcare regularly who answers questions, gets our input about...
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Relationship
NextGen Healthcare has a very superior behavioral health product compared to any other vendor....
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Product
NextGen Healthcare does a decent job delivering new technology for behavioral health. There was a...
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Loyalty
I think we will be okay with the product in a year, but there aren't going to be any huge benefits...
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Relationship
NextGen Healthcare takes forever to respond. I'm dissatisfied. I wouldn't say they are proactive. We...
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Product
With the fact that a lot of healthcare organizations are going into whole-person care, which...
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Loyalty
I anticipate that NextGen Healthcare is going to add new features to NextGen Healthcare Behavioral...
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Loyalty
I never had anything that I considered really unreasonable until Thoma Bravo bought NextGen...
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Relationship, Operations
The response times for things related to development and hosting are nowhere near as good as they...
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Operations, Product
The ease of use has greatly improved for the clinical people. Those people are not generally well...
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Value
There has been a big change in the experience. NextGen Healthcare was purchased by Thoma Bravo....
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Loyalty
The barrier to exit is enormous, so we can't just get angry and leave because leaving is not quite...
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Relationship, Product
I don't think we have any needs that aren't currently being met or addressed in terms of...
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Culture, Value
I have felt in the past that the vendor has nickel-and-dimed us to death. That has changed, but I'm...
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Relationship
The worst part about our issues is that all the individual people with whom I work from the vendor...
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Operations, Product
We undertook our upgrade process years before it actually happened. We didn't go live with certain...
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Loyalty, Value
The product is very expensive compared to what is currently available. We have invested a lot in the...
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Culture, Value
NextGen Healthcare doesn't avoid charging us all the time. Normally, if we have added a third-party...
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Loyalty, Product
There are still some new things in the system that we haven't touched yet. We are still trying to...
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Relationship
Sometimes, we bump heads with NextGen Healthcare about how we want the system to work. We make...
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Loyalty, Product
NextGen Healthcare's core product has always been general ambulatory, and the vendor has moved into...
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