Credible (Merged to Qualifacts)

One of Qualifacts + Credible’s core values is putting customers first. Every strategy and plan we make for our business is grounded in this value. For 2022, we are putting even more emphasis on the customer experience to further differentiate our superior platforms and be exceptional for our customers.

Our investments are selected based on our customers’ needs. Here are the focuses our customers prioritized with us for 2022:

1. Expanded Integration (Interoperability) Products and Services: With over 155 custom integrations in place now, we know the ability to implement faster and with more off-the-shelf options is critical to our customers. As such, we are moving to a service-oriented architecture, which will enhance our offering to include libraries of over 30 APIs this year. We have doubled the size of our integration services team to meet growing demands and provide more support to our customers as they innovate their businesses and end-user experiences with more interoperability options.
2. Enhanced Customer Engagement: We are taking our already high-touch engagement model and expanding it by incorporating a best-in-class customer success management function that handles the customer journey from the time a customer joins the Qualifacts + Credible family throughout their entire partnership with us. The Qualifacts + Credible customer journey facilitates a predictable customer experience in which every touch between our team members and customers is exceptional. A customer success manager will be in lockstep with assigned accounts, ensuring that throughout the journey, our customers have the right resources for a maximum return on their investment with our systems and their relationship with us.