2019 Category Leader Behavioral Health

Segment Winner

2yr Trend

Culture

Loyalty

Operations

Product

Relationship

Value

Solutions Not Ranked

Limited Data Products

Score

Core Solutions, Inc. Cx360*

54.2

CoCENTRIXccp*

48.0

Component [C], Not Primary [NP], Regional [R] or Limited Market Share [MS]

CoCENTRIX Pro-Filer (Outpatient Only)* [NP]*

48.9

Cerner Community Behavioral Health (Anasazi) [NP]*

75.3

EHR (Outpatient Only)* [C]*

87.6

EHR (Regional - West)* [R]*

71.2

*Does not meet minimum KLAS Konfidence level.

Trend does not include the Best KLAS score

Performance

Post–Acute Care EMR Product Suites 2022

30 August 22 | Paul Hess and Paul Warburton

Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Every health system knows that their long-term success hinges on what happens in the post–acute care and behavioral health settings. As a result, this report examines customer satisfaction with the technology vendors available in these areas and explores which offer the broad, comprehensive portfolios many healthcare organizations seek. Future reports will validate which vendors are being used in an enterprise fashion and how solutions are being used to enable referral management and care transitions.

Organizations using behavioral health EMRs report some of the lowest satisfaction scores of any market segment KLAS rates. While there is still broad need for improvement across vendors, the last year has seen significant shifts—some vendors have stepped up and improved their delivery, while others have seen significant drops in customer satisfaction. What factors are driving these changes?

2019 KLAS Category Leader Behavioral Health

2019 BEST IN KLAS

SOFTWARE

GLOBAL

Segment Winner

Solutions Not Ranked

Limited Data Products

Component [C], Not Primary [NP], Regional [R] or Limited Market Share [MS]

Want more insights into this segment?

Past Behavioral Health Awards

Konfidence

2019 KLAS Category Leader Behavioral Health

2019 BEST IN KLAS

SOFTWARE

GLOBAL

Segment Winner

Solutions Not Ranked

Limited Data Products

Component [C], Not Primary [NP], Regional [R] or Limited Market Share [MS]

Want more insights into this segment?

Past Behavioral Health Awards

Konfidence

Contact KLAS

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