MDLIVE

Current Time Inside Cache Tag Helper: 10/1/2020 7:36:45 AM and Model.VendorId = 64565

MDLIVE's Current COVID-19 Response and Solutions

The following information was supplied by the vendor and has not been validated by KLAS.

MDLIVE Virtual Care

Virtual healthcare services

MDLIVE offers convenient, affordable, and contagion-free virtual healthcare services to more than 40 million members nationwide. Our network of board-certified physicians, dermatologists, psychiatrists and licensed therapists are specially trained in virtual care and are committed to the highest quality treatment and the best possible patient experience.

MDLIVE experienced accelerated growth starting in late Q1 2020 following the CDC recommending telehealth as a first line of defense in slowing the spread of COVID-19. Daily medical visit numbers increased by more than 50 percent in March from the previous two months. Additionally, we saw a comparable month-over-month increase in behavioral health visits in March and April.

As visit volume surged, MDLIVE took steps very quickly that helped us reduce wait times to under 15 minutes and improve the overall patient experience by early April, even as the increased demand continued. Those steps included:

  • Increasing our weekly number of active providers by more than 70 percent in April over earlier in the year, including working with our more than 40 health system partners to credential and train more of their providers to practice on the MDLIVE platform.
  • Expediting changes to allow providers to see patients in states that removed state-level license requirements
  • Building a COVID-19 clinical content and triage workflow in our patient portal and mobile apps to facilitate the evaluation of members coming to the platform with COVID-19 concerns
  • Building a COVID-19 symptom checker in our patient portal facilitated by MDLIVE’s popular chatbot, Sophie, that captured the responses in the triage notes for physicians to see

MDLIVE will continue to leverage technology and artificial intelligence to simplify and streamline, connecting providers and patients whenever and wherever it’s most convenient, often within just minutes. To learn more about our expanding product suite and our partnerships with major health plans, hospital systems and employers, visit our site, download our app, or text “Sophie” to MDLIVE (635483) to register.



Current Time Inside Cache Tag Helper: 10/1/2020 7:36:45 AM and Model.VendorId = 64565

Software Overall Score Data collected between Oct 2019 - Oct 2020

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