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VP/Other Executive

We will definitely continue with the telemedicine solution. There would be no reason to anticipate...

Jul 2021
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VP/Other Executive

The year 2020 was such a strange year, and the vendor has been consistent with meeting the needs of...

Jul 2021
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CEO/President

I like the solution's integration ability, and I like the ease of use for the end consumer with the...

Jul 2021
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CEO/President

Our biggest concern is that the solution's documentation doesn't flow into our EHR.

Jul 2021
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Manager

We don’t have any direct contact with MDLIVE. It all goes through the insurance provider. Anything...

Oct 2020
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Manager

Because MDLIVE has a large network of all different types of providers, their customer service is...

Oct 2020
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Manager

The product is designed for people who are tech savvy. We can call on the phone and talk to someone....

Oct 2020
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Manager

MDLIVE could improve their offerings by having local physician and patient enrollment. MDLIVE needs...

Oct 2020
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Manager

MDLIVE provides reporting like clockwork. I love getting into the data, and they do a great job of...

Sep 2020
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Manager

In regard to delivering new technology that meets our needs, I don’t know what else is possible. I...

Sep 2020
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Manager

MDLIVE does a good job of meeting expectations. If I ask for something different from MDLIVE, they...

Sep 2020
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Manager

MDLIVE hasn’t come to the table to offer solutions to help us understand what we can do to make our...

Sep 2020
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Manager

There really weren't any expectations around the services before we started using MDLIVE's solution....

Sep 2020
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(0)
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Manager

I am not aware of any ongoing training from MDLIVE. Nobody that I talk to within our organization...

Sep 2020
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(0)
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Manager

Anything that we need from MDLIVE costs us. Even when we have agreed to pay for something, MDLIVE...

Sep 2020
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(0)
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Manager

MDLIVE is okay. They have had some issues lately, so that doesn't help their cause. Due to COVID-19,...

Sep 2020
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Manager

The MDLIVE technology is great; we haven't heard complaints from our members about the technology....

Sep 2020
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(0)
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Manager

MDLIVE could improve their services. It is very difficult to get to the account manager, and that...

Sep 2020
||
(0)
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Director

The vendor does send the claims. But we have had issues with integration. There have been consistent...

Sep 2020
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(0)
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Director

MDLIVE has done a good job of growing their product with additional services, some of which we have...

Sep 2020
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(0)
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Director

From a support perspective, MDLIVE funnels everything through our account manager, even though that...

Sep 2020
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(0)
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Director

MDLIVE's CEO visited us last year. He was doing a client road show. I have to believe that we are a...

Sep 2020
||
(0)
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Director

For years, we had an account manager that seemed to have a lot of influence, and we felt we had a...

Sep 2020
||
(0)
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Analyst/Coordinator

Telemedicine is part of our long-term plans, but I don’t know that MDLIVE is. We just get a good...

Sep 2020
||
(0)
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Analyst/Coordinator

Buying the product again would depend on the deal. It is possible that we would buy it again, but...

Sep 2020
||
(0)
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Analyst/Coordinator

Over the years, we have implemented things with the vendor, and I have felt that they could have...

Sep 2020
||
(0)
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Analyst/Coordinator

MDLIVE has put a lot of effort into integration, but it doesn’t feel like they are going to be a...

Sep 2020
||
(0)
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Analyst/Coordinator

We have been asking for certain features forever, but it sounds like MDLIVE is just now coming out...

Sep 2020
||
(0)
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Analyst/Coordinator

MDLIVE seems to deliver new technology well. The implementations and some of the cutting-edge things...

Sep 2020
||
(0)
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Analyst/Coordinator

Some MDLIVE executives have had dinner with us and have come to meetings. They tend to get involved...

Sep 2020
||
(0)
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VP/Other Executive

The vendor keeps their promises for the most part. When COVID-19 first hit, the vendor had some...

Sep 2020
||
(0)
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VP/Other Executive

I will buy anything for the right price. I don’t have any reason to believe that our satisfaction...

Sep 2020
||
(0)
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VP/Other Executive

The vendor’s proactive service is good. There are just a few areas where the vendor could probably...

Sep 2020
||
(0)
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VP/Other Executive

I am hesitant to say whether MDLIVE avoids charging for every little thing because we are currently...

Sep 2020
||
(0)
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Director

MDLIVE's product is based on their entire book of business, so when they make enhancements to their...

Sep 2020
||
(0)
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Director

MDLIVE's product is very good and easy to use from a digital perspective. However, we have an older...

Sep 2020
||
(0)
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Director

The biggest gaps I see with MDLIVE are around care management and the clinical partnership. MDLIVE...

Sep 2020
||
(0)
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Director

MDLIVE is very proactive. They have put a lot into reaching out to us. Sometimes the resolution...

Sep 2020
||
(0)
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Director

Our relationship with MDLIVE is transactional. I would like to see the relationship move to a more...

Sep 2020
||
(0)
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VP/Other Executive

We have a solid, working relationship with the vendor. We are offering the product as a supplemental...

Sep 2020
||
(0)
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Manager

For the majority of the time, the product works fine. The vendor's turnaround time is really good,...

Sep 2020
||
(0)
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Manager

As an employer, the system is a little complicated. Within the last year, things have been strange,...

Sep 2020
||
(0)
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Manager

The new CEO hasn't quite stepped into the role of what is needed as the CEO of MDLIVE. The CEO isn't...

Sep 2020
||
(0)
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Manager

We have had some issues with the vendor processing and paying claim. There has been nothing major or...

Sep 2020
||
(0)
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Manager

The vendor keeps their promises but isn't as prompt as they should be in keeping their promises. The...

Sep 2020
||
(0)
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CMO

The product doesn't have the ability to integrate with our EMR, but that isn't the vendor's fault....

Aug 2020
||
(0)
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CMO

The vendor executives are very responsive, and the system has solved the problem we bought the...

Aug 2020
||
(0)
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CMO

We are using the solution temporarily because of the integration. We need to have better integration...

Aug 2020
||
(0)
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CIO

We missed the boat completely on what vendors we partnered with for third-party electronic visits....

Aug 2020
||
(0)
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CMO

I would say the vendor keeps about 50% of their promises, but the vendor isn't on the same level as...

Aug 2020
||
(0)
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Manager

We don't see any nickel-and-diming. We have a price per month, and that is pretty much all.

Aug 2020
||
(0)
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Analyst/Coordinator

MDLIVE is pretty good and solid. In March, they had a spike in demand, so their technology struggled...

Aug 2020
||
(0)
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Analyst/Coordinator

MDLIVE onboards and trains physicians themselves. I asked a question when the pandemic hit because I...

Aug 2020
||
(0)
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Analyst/Coordinator

There was a collaboration with MDLIVE in terms of sharing information from CMS and state government...

Aug 2020
||
(0)
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Analyst/Coordinator

When I ask for provider rosters, encounter data, or even raw data access, those things are delivered...

Aug 2020
||
(0)
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Manager

There are a couple of different avenues that we can go down. We try to encourage early registration...

Aug 2020
||
(0)
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Manager

I think I would buy the MDLIVE system again. The market has changed, so I hesitate only because I...

Aug 2020
||
(0)
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Manager

MDLIVE customizes some things for us. We had some unique situations. During the pandemic, we needed...

Aug 2020
||
(0)
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Manager

I haven't had any formal training, but the system is fairly straightforward. I don't know that...

Aug 2020
||
(0)
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Manager

The intake is really good, and the front end works really well. The doctors haven't heard of any...

Aug 2020
||
(0)
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Manager

We are receiving our money's worth. We have a competitive rate. We do have enough usage in the...

Aug 2020
||
(0)
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Director

Virtual Visits is part of MDLIVE’s package. People can go online and schedule with a doctor in...

Aug 2020
||
(0)
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Director

The vendor is willing to do ongoing training. We are probably the ones that don’t require them to do...

Aug 2020
||
(0)
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Manager

The system has gone well. We would like to get more engagement. We certainly saw engagement when...

Aug 2020
||
(0)
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Manager

I haven't experienced any forward thinking with the technology. There haven't been a lot of...

Aug 2020
||
(0)
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 or  to see details.

Manager

We really haven't had any executive involvement. There was an executive leader that wanted to...

Aug 2020
||
(0)
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 or  to see details.

Manager

We have a host of other niche partners. One particular vendor is very assertive about the...

Aug 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

MDLIVE has been very responsive and professional. Their product provides the services that we want...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For behavioral health services, we need to schedule things, and the turnaround time is between one...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am very satisfied with MDLIVE's work with me and with how they have responded; they have provided...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The only issue with integration was we wanted to have more control over the SOAP notes. We wanted...

Aug 2020
||
(0)
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Manager

We have had some billing issues. They haven’t been catastrophic, but if I were going to ding the...

Aug 2020
||
(0)
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Manager

We have had some situations where individual accounts have been mismanaged. Those issues aren’t...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

At this point, we see ourselves going with MDLIVE for all of our needs. We renewed with them. I...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Vendor relationships are often built on the individual connection with an account representative....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I know that everyone has had some challenges with the wait times with MDLIVE. We never had issues...

Aug 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

We have some work to do in regard to integration with MDLIVE’s system. When a provider performs...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When it comes to reporting, we don’t get additional upcharges from MDLIVE like we would from larger...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Recently, we have struggled a little bit with getting our members registered. There was an...

Aug 2020
||
(0)
 Thank you  Helpful

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Director

I would say that MDLIVE is part of our long-term plans. They don’t keep their promises, though. They...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MDLIVE doesn’t bill us, and we pay them based on an admin fee and based on the members that have...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Just like any organization, when MDLIVE tries to make a sale, sometimes they do one-off things for...

Aug 2020
||
(0)
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 or  to see details.

Director

MDLIVE is open minded, but they need to rethink their business model. For example, when we buy...

Aug 2020
||
(0)
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 or  to see details.

Director

Our end users find the system very easy to use. With the app from MDLIVE, it is very easy to...

Aug 2020
||
(0)
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 or  to see details.

Director

The vendor has done very well with their ongoing support. We do not really have an issue with...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MDLIVE has helped tremendously. The system has done very well with driving tangible outcomes and...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would tell others that the product is great, and the individuals at MDLIVE are very personable and...

Aug 2020
||
(0)
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Analyst/Coordinator

The app and browser are working fine. The call center works great as well. The vendor is pretty good...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have a direct relationship with the account manager I work with. That person has been very...

Aug 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

I rate receiving my money’s worth low just because I don’t see a big ROI. My low rating isn't...

Aug 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

I hope our satisfaction will get better just because we have a few products that we are planning to...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MDLIVE did a great job of getting providers on board and stabilizing the situation. Onboarding and...

Aug 2020
||
(0)
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 or  to see details.

Director

There is always room for improvement on the technology side. There haven't really been a whole lot...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Looking back at everything we have learned and gone through with MDLIVE, we have definitely had a...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MDLIVE is always there for me. I can shoot them emails, and they will fix things. Nothing ever goes...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MDLIVE has done great at supporting us through COVID-19. They are moving ahead to get new providers....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MDLIVE certainly drives tangible outcomes. They know our metrics and the number of registrations and...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give MDLIVE more if I could for what we are getting from them. Between the 24/7 physician...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The launch was a little wonky. I don’t know whether that was because they were so busy. We had some...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

MDLIVE has struggled to scale the system for some services during the COVID-19 pandemic. The issue...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We tried to integrate MDLIVE's system as a platform for us to stay connected internally with...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I have an optimistic outlook going forward because we are now doing an internal evaluation of where...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We have a fantastic relationship with MDLIVE and their support team, specifically our account...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like to see MDLIVE move more quickly. We are already butting heads on the speed of...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I feel that MDLIVE's solution has a reasonable value. It is less expensive than many things around...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would highly recommend MDLIVE to peers. In fact, a health system that we work with just signed a...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the strengths of MDLIVE is their consumer-facing platform. They have a very good member...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product has changed the way physicians practice and patients receive healthcare. During...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Ease of use is one of the product's benefits. The product can be used on any device and set up very...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MDLIVE could do better at measuring quality control during their implementations.

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MDLIVE couldn't keep up through COVID-19. They downsized so much and laid off 28 people, and that...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Patients have to register on MDLIVE's platform, but the system isn't integrated with our EMR because...

Jul 2020
||
(0)
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 or  to see details.

Director

I am not sure that MDLIVE is viable. They have had a revolving door with their leadership. They have...

Jul 2020
||
(0)
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