Virtual Visits
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Subject Expert
Schafer Jackson
Research & Sales Director
Commentary Summary
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User Commentary
For the most part, we don't have issues with the product. We have expanded the product. We haven’t...
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We had one or two issues with the product during COVID-19, and there were some surges that the...
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The vendor has had a lot of turnover in the last year or so. Our contact people have done a good...
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It is hard to quantify tangible savings, but we assume we get some savings by avoiding patients...
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I would buy MDLIVE's system again with the caveat that if a competitor offered peripherals, we would...
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MDLIVE is falling behind in data and opportunities for innovation. MDLIVE needs to have a better...
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The vendor is very straightforward with their charging.
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One critical element is that MDLIVE needs to interface the system with peripherals, such as blood...
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During the height of the pandemic, things were a bit difficult because everybody was busy with...
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We only use MDLIVE's system in limited capacity, and we are only charged when we actually use the service....
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The product’s 270 transaction sets are a little slow. MDLIVE is unable to form another variation of...
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We would like to be able to integrate the product into our system so we do not have to register...
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MDLIVE’s ecosystem and technology work. However, the product is not really reducing the cost of ERs...
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We have had a transition to a new account management team, and that has not been the smoothest...
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Overall, having a service like MDLIVE's system is helpful for us to generally provide access to...
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The 24/7 service option is really incredible because that is a hard thing to accomplish on our own,...
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Everything has been pretty consistent, even the account team. The utilization this year is about the...
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We haven’t made the decision to go with MDLIVE's virtual primary care product yet. We have been...
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I would definitely buy MDLIVE's system again. There is value and a solid ROI. The biggest thing is...
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I don't think we feel nickel-and-dimed by the vendor; they are very straightforward financially.
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MDLIVE keeps promises, but they are sometimes a little slow at executing promises. MDLIVE was really...
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During COVID-19, telehealth vendors had to get creative with getting the staff to manage wait times...
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MDLIVE avoids charging for everything. We haven’t encountered nickel-and-diming because we don’t...
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MDLIVE could do better with the additional components to make sure that the technology supports all...
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MDLIVE is working on delivering new technology, but there has been a shift in focus with the change...
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With an acquisition, there are always trickle-down effects. One of the red flags that I typically...
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Currently, executive involvement doesn’t exist for me. Given our relationship with MDLIVE, the lack...
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Everything is included on the app or website. Once we schedule an appointment, we explain what we...
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It is incredibly important to me to have great relationships with the MDLIVE team members. We are in...
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We try to be very collaborative with MDLIVE. We communicate. We have special calls with our...
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I have high expectations. People have different experiences when they are treated for a mental...
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MDLIVE's system is integrated with our EMR, so if a patient is seen through a visit powered by...
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From a patient satisfaction standpoint, our patients are generally satisfied with the service. We...
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We haven't had any major upgrades. We do have occasional patches and updates, and we get good...
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I have not used the platform myself except to create an account and test some of the check-in...
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The one issue we are having is with our eligibility feed. That has been a challenge. That is...
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With the feedback that we have gotten about Virtual Visits, I think that the quality of a patient's...
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We have gotten great outcomes from the solution's reports. We have been able to look at kinds of...
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Overall, I am pretty happy with the product. The program is very stable and mature. That gives me comfort....
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I am aware of the fact that MDLIVE has been purchased by Evernorth. Before that purchase, I would...
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I once requested something from the vendor and escalated it, and the vendor agreed to what I had...
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For me, proactive service means that the vendor is looking at our business and month-to-month...
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We don't know whether the product is part of our long-term plans, but it is part of our current...
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It is hard to answer whether we would buy the solution again. From when we bought it up until right...
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MDLIVE keeps all of their promises. They are very responsive, but I would still love to see faster...
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We have a very clear contract with MDLIVE. We feel comfortable that that contract covers everything...
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MDLIVE's solution is an external product, and we have been unable to improve its integration, so we...
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Once our physicians have been trained on the solution, there are some settings that they have to...
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The only training for MDLIVE's system is with the providers that we have added over time. The...
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Since the MDLIVE system has been purchased, the vendor has parked the product on the healthcare...
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The plan is to eventually move away from MDLIVE's system and do virtual visits all through our EMR....
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When we first went with MDLIVE, we thought the solution would be an after-hours thing or that it...
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The MDLIVE implementation went really well. We got everything done smoothly. MDLIVE's website is so...
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MDLIVE works really well with our third-party administrator. Member data feeds into the third-party...
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We can get feedback with MDLIVE's system, but that feature is only good if a patient is willing to...
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MDLIVE has a great account team. We have had a few account managers, but that is understandable....
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When we first went live with MDLIVE, we were concerned that a lot of people would be trying to get...
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MDLIVE provides reports on things like utilization and cost savings. We hear from our patients that...
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We are moving away from MDLIVE's solution because we are looking for a product that does both...
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The vendor has very professional service. In terms of its ease of use, the system is in direct...
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It is difficult to chart with the product and connect it with the EMR.
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One outcome from the product is improved wraparound services for our ambulatory services for after...
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We do regular reconciliations with the vendor. Our contract is such that we get some of the revenue...
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We will not be renewing our contract. We had hoped things were going to get better, but now we have...
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MDLIVE’s product offers the opportunity for a callback. We take the first available patient, or we...
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With MDLIVE, we have a bidirectional interface with the continuity of care document. The interface...
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I have heard a few complaints from patients, but the providers seem to be okay with the system. For...
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MDLIVE is really open to supporting frequent training. They make themselves very available. We...
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We are able to provide the vendor with data about our patients, and they use that data to repopulate...
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When it comes to virtual primary care solutions, the vendor doesn't believe that they should be...
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MDLIVE has an executive involved in calls. They show us that we are a valued client.
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We did have MDLIVE help with certain things during visits because we didn’t want members to fall...
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With the product, our providers can diagnose a patient without the patient needing to come in. We...
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We have the option to purchase different modalities from MDLIVE, like video calls, landlines, or...
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I wish I could use MDLIVE's software for a certain specialty because that specialty’s access is...
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We have gotten things down to a science with clean-cut implementations. The product's setup might...
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One of the biggest barriers to people using telehealth is registration. People have to log in to the...
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With some recent changes to the vendor's organization, we have started to look at other products....
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MDLIVE keeps their promises, but they can be a little slow to do so. It would be better if they...
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MDLIVE has been pretty good about their charges. Of course, we have a healthy dialogue with them,...
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When we engaged with MDLIVE, we had a specific purpose in mind. We were able to get a pretty good...
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The patients' registration process in MDLIVE's software could be better. If patients are technology...
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In the beginning, we primarily focused on cost savings as the value driver for the product. As...
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The solution has matured a lot since we started with it. One of our challenges is the way that the...
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We will definitely continue with the telemedicine solution. There would be no reason to anticipate...
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The year 2020 was such a strange year, and the vendor has been consistent with meeting the needs of...
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I like the solution's integration ability, and I like the ease of use for the end consumer with the...
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Our biggest concern is that the solution's documentation doesn't flow into our EHR.
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