Virtual Visits
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Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
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User Commentary

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VP/Other Executive

For the most part, we don't have issues with the product. We have expanded the product. We haven’t...

Dec 2021
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VP/Other Executive

We had one or two issues with the product during COVID-19, and there were some surges that the...

Dec 2021
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VP/Other Executive

The vendor has had a lot of turnover in the last year or so. Our contact people have done a good...

Dec 2021
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VP/Other Executive

It is hard to quantify tangible savings, but we assume we get some savings by avoiding patients...

Dec 2021
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Director

I would buy MDLIVE's system again with the caveat that if a competitor offered peripherals, we would...

Dec 2021
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Director

MDLIVE is falling behind in data and opportunities for innovation. MDLIVE needs to have a better...

Dec 2021
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Director

The vendor is very straightforward with their charging.

Dec 2021
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Director

One critical element is that MDLIVE needs to interface the system with peripherals, such as blood...

Dec 2021
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Manager

During the height of the pandemic, things were a bit difficult because everybody was busy with...

Dec 2021
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Manager

We only use MDLIVE's system in limited capacity, and we are only charged when we actually use the service....

Dec 2021
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Analyst/Coordinator

The product’s 270 transaction sets are a little slow. MDLIVE is unable to form another variation of...

Dec 2021
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Analyst/Coordinator

We would like to be able to integrate the product into our system so we do not have to register...

Dec 2021
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Analyst/Coordinator

MDLIVE’s ecosystem and technology work. However, the product is not really reducing the cost of ERs...

Dec 2021
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Manager

We have had a transition to a new account management team, and that has not been the smoothest...

Nov 2021
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Manager

Overall, having a service like MDLIVE's system is helpful for us to generally provide access to...

Nov 2021
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Manager

The 24/7 service option is really incredible because that is a hard thing to accomplish on our own,...

Nov 2021
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Manager

Everything has been pretty consistent, even the account team. The utilization this year is about the...

Nov 2021
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Manager

We haven’t made the decision to go with MDLIVE's virtual primary care product yet. We have been...

Nov 2021
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Manager

I would definitely buy MDLIVE's system again. There is value and a solid ROI. The biggest thing is...

Nov 2021
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Manager

I don't think we feel nickel-and-dimed by the vendor; they are very straightforward financially.

Nov 2021
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Manager

MDLIVE keeps promises, but they are sometimes a little slow at executing promises. MDLIVE was really...

Nov 2021
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Manager

During COVID-19, telehealth vendors had to get creative with getting the staff to manage wait times...

Nov 2021
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Manager

MDLIVE avoids charging for everything. We haven’t encountered nickel-and-diming because we don’t...

Nov 2021
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Manager

MDLIVE could do better with the additional components to make sure that the technology supports all...

Nov 2021
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Manager

MDLIVE is working on delivering new technology, but there has been a shift in focus with the change...

Nov 2021
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Manager

With an acquisition, there are always trickle-down effects. One of the red flags that I typically...

Nov 2021
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Manager

Currently, executive involvement doesn’t exist for me. Given our relationship with MDLIVE, the lack...

Nov 2021
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Manager

Everything is included on the app or website. Once we schedule an appointment, we explain what we...

Nov 2021
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Manager

It is incredibly important to me to have great relationships with the MDLIVE team members. We are in...

Nov 2021
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Manager

We try to be very collaborative with MDLIVE. We communicate. We have special calls with our...

Nov 2021
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Manager

I have high expectations. People have different experiences when they are treated for a mental...

Nov 2021
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Manager

MDLIVE's system is integrated with our EMR, so if a patient is seen through a visit powered by...

Nov 2021
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Manager

From a patient satisfaction standpoint, our patients are generally satisfied with the service. We...

Nov 2021
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Manager

We haven't had any major upgrades. We do have occasional patches and updates, and we get good...

Nov 2021
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Manager

I have not used the platform myself except to create an account and test some of the check-in...

Nov 2021
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Manager

The one issue we are having is with our eligibility feed. That has been a challenge. That is...

Nov 2021
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Director

With the feedback that we have gotten about Virtual Visits, I think that the quality of a patient's...

Nov 2021
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Director

We have gotten great outcomes from the solution's reports. We have been able to look at kinds of...

Nov 2021
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Director

Overall, I am pretty happy with the product. The program is very stable and mature. That gives me comfort....

Nov 2021
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Director

I am aware of the fact that MDLIVE has been purchased by Evernorth. Before that purchase, I would...

Nov 2021
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Director

I once requested something from the vendor and escalated it, and the vendor agreed to what I had...

Nov 2021
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Director

For me, proactive service means that the vendor is looking at our business and month-to-month...

Nov 2021
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Director

We don't know whether the product is part of our long-term plans, but it is part of our current...

Nov 2021
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Director

It is hard to answer whether we would buy the solution again. From when we bought it up until right...

Nov 2021
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Director

MDLIVE keeps all of their promises. They are very responsive, but I would still love to see faster...

Nov 2021
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Director

We have a very clear contract with MDLIVE. We feel comfortable that that contract covers everything...

Nov 2021
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Director

MDLIVE's solution is an external product, and we have been unable to improve its integration, so we...

Nov 2021
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Director

Once our physicians have been trained on the solution, there are some settings that they have to...

Oct 2021
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Director

The only training for MDLIVE's system is with the providers that we have added over time. The...

Oct 2021
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Director

Since the MDLIVE system has been purchased, the vendor has parked the product on the healthcare...

Oct 2021
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Director

The plan is to eventually move away from MDLIVE's system and do virtual visits all through our EMR....

Oct 2021
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Manager

When we first went with MDLIVE, we thought the solution would be an after-hours thing or that it...

Oct 2021
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Manager

The MDLIVE implementation went really well. We got everything done smoothly. MDLIVE's website is so...

Oct 2021
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Manager

MDLIVE works really well with our third-party administrator. Member data feeds into the third-party...

Oct 2021
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Manager

We can get feedback with MDLIVE's system, but that feature is only good if a patient is willing to...

Oct 2021
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Manager

MDLIVE has a great account team. We have had a few account managers, but that is understandable....

Oct 2021
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Manager

When we first went live with MDLIVE, we were concerned that a lot of people would be trying to get...

Oct 2021
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Manager

MDLIVE provides reports on things like utilization and cost savings. We hear from our patients that...

Oct 2021
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Manager

We are moving away from MDLIVE's solution because we are looking for a product that does both...

Sep 2021
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Manager

The vendor has very professional service. In terms of its ease of use, the system is in direct...

Sep 2021
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Manager

It is difficult to chart with the product and connect it with the EMR.

Sep 2021
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Manager

One outcome from the product is improved wraparound services for our ambulatory services for after...

Sep 2021
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Director

We do regular reconciliations with the vendor. Our contract is such that we get some of the revenue...

Sep 2021
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Director

We will not be renewing our contract. We had hoped things were going to get better, but now we have...

Sep 2021
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Director

MDLIVE’s product offers the opportunity for a callback. We take the first available patient, or we...

Sep 2021
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Director

With MDLIVE, we have a bidirectional interface with the continuity of care document. The interface...

Sep 2021
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Director

I have heard a few complaints from patients, but the providers seem to be okay with the system. For...

Sep 2021
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Director

MDLIVE is really open to supporting frequent training. They make themselves very available. We...

Jul 2021
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Director

We are able to provide the vendor with data about our patients, and they use that data to repopulate...

Jul 2021
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Director

When it comes to virtual primary care solutions, the vendor doesn't believe that they should be...

Jul 2021
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Director

MDLIVE has an executive involved in calls. They show us that we are a valued client.

Jul 2021
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VP/Other Executive

We did have MDLIVE help with certain things during visits because we didn’t want members to fall...

Jul 2021
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VP/Other Executive

With the product, our providers can diagnose a patient without the patient needing to come in. We...

Jul 2021
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VP/Other Executive

We have the option to purchase different modalities from MDLIVE, like video calls, landlines, or...

Jul 2021
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VP/Other Executive

I wish I could use MDLIVE's software for a certain specialty because that specialty’s access is...

Jul 2021
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Director

We have gotten things down to a science with clean-cut implementations. The product's setup might...

Jul 2021
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Director

One of the biggest barriers to people using telehealth is registration. People have to log in to the...

Jul 2021
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Director

With some recent changes to the vendor's organization, we have started to look at other products....

Jul 2021
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Director

MDLIVE keeps their promises, but they can be a little slow to do so. It would be better if they...

Jul 2021
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(0)
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Director

MDLIVE has been pretty good about their charges. Of course, we have a healthy dialogue with them,...

Jul 2021
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VP/Other Executive

When we engaged with MDLIVE, we had a specific purpose in mind. We were able to get a pretty good...

Jul 2021
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VP/Other Executive

The patients' registration process in MDLIVE's software could be better. If patients are technology...

Jul 2021
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Director

In the beginning, we primarily focused on cost savings as the value driver for the product. As...

Jul 2021
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Director

The solution has matured a lot since we started with it. One of our challenges is the way that the...

Jul 2021
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VP/Other Executive

We will definitely continue with the telemedicine solution. There would be no reason to anticipate...

Jul 2021
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VP/Other Executive

The year 2020 was such a strange year, and the vendor has been consistent with meeting the needs of...

Jul 2021
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CEO/President

I like the solution's integration ability, and I like the ease of use for the end consumer with the...

Jul 2021
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CEO/President

Our biggest concern is that the solution's documentation doesn't flow into our EHR.

Jul 2021
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