Virtual Visits Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Culture, Value
In terms of costs, MDLIVE has been very transparent and up front. There haven't been any surprises...
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Operations
In terms of training, MDLIVE seems to be pretty good at keeping us informed of things. There are a...
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Operations
In terms of our implementation, there were lessons on both sides about how some things could have...
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Culture, Product
We made some adjustments with some integrations that were newer to the vendor and us, and the vendor...
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Relationship
The vendor has a good road map that they keep showing us. They are very open and proactive with...
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Operations, Product
Everything has been going really well with MDLIVE. I can't say anything bad about their product at...
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Relationship
We have dedicated account people from MDLIVE. When I have a major problem, my account manager will...
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Value
We have absolutely gotten our value’s worth from Virtual Visits. We have been with MDLIVE for a long...
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Product
I like the member experience with Virtual Visits; it is easy. On our organization’s web portal,...
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Relationship, Product, Value
The only challenge we have with Virtual Visits is that we have so many members in different buckets,...
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Operations
There is very little training for Virtual Visits. We click the virtual tile button, and their...
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