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Current Time Inside Cache Tag Helper: 10/28/2020 5:38:06 AM and Model.EvProductId = 185718

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User Commentary

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Manager

ROI / Cost (care and feeding)

We don’t have any direct contact with MDLIVE. It all goes through the insurance provider. Anything...

Oct 2020
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Manager

Service and Support

Because MDLIVE has a large network of all different types of providers, their customer service is...

Oct 2020
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Manager

Lessons Learned

The product is designed for people who are tech savvy. We can call on the phone and talk to someone....

Oct 2020
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Manager

Functionality and Upgrades

MDLIVE could improve their offerings by having local physician and patient enrollment. MDLIVE needs...

Oct 2020
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Manager

Functionality and Upgrades

MDLIVE provides reporting like clockwork. I love getting into the data, and they do a great job of...

Sep 2020
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Manager

Other Observations & Comments

In regard to delivering new technology that meets our needs, I don’t know what else is possible. I...

Sep 2020
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Manager

Relationship

MDLIVE does a good job of meeting expectations. If I ask for something different from MDLIVE, they...

Sep 2020
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Manager

Relationship

MDLIVE hasn’t come to the table to offer solutions to help us understand what we can do to make our...

Sep 2020
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Manager

Functionality and Upgrades

There really weren't any expectations around the services before we started using MDLIVE's solution....

Sep 2020
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Manager

Relationship

I am not aware of any ongoing training from MDLIVE. Nobody that I talk to within our organization...

Sep 2020
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Manager

ROI / Cost (care and feeding)

Anything that we need from MDLIVE costs us. Even when we have agreed to pay for something, MDLIVE...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

MDLIVE is okay. They have had some issues lately, so that doesn't help their cause. Due to COVID-19,...

Sep 2020
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Manager

Functionality and Upgrades

The MDLIVE technology is great; we haven't heard complaints from our members about the technology....

Sep 2020
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Manager

Service and Support

MDLIVE could improve their services. It is very difficult to get to the account manager, and that...

Sep 2020
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Director

Interfacing and Integration

The vendor does send the claims. But we have had issues with integration. There have been consistent...

Sep 2020
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Director

Functionality and Upgrades

MDLIVE has done a good job of growing their product with additional services, some of which we have...

Sep 2020
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Director

Relationship

From a support perspective, MDLIVE funnels everything through our account manager, even though that...

Sep 2020
 Helpful

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Director

Relationship

MDLIVE's CEO visited us last year. He was doing a client road show. I have to believe that we are a...

Sep 2020
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Director

Relationship

For years, we had an account manager that seemed to have a lot of influence, and we felt we had a...

Sep 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Telemedicine is part of our long-term plans, but I don’t know that MDLIVE is. We just get a good...

Sep 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Buying the product again would depend on the deal. It is possible that we would buy it again, but...

Sep 2020
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Analyst/Coordinator

Service and Support

Over the years, we have implemented things with the vendor, and I have felt that they could have...

Sep 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

MDLIVE has put a lot of effort into integration, but it doesn’t feel like they are going to be a...

Sep 2020
 Helpful

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Analyst/Coordinator

Technology

We have been asking for certain features forever, but it sounds like MDLIVE is just now coming out...

Sep 2020
 Helpful

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Analyst/Coordinator

Technology

MDLIVE seems to deliver new technology well. The implementations and some of the cutting-edge things...

Sep 2020
 Helpful

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Analyst/Coordinator

Relationship

Some MDLIVE executives have had dinner with us and have come to meetings. They tend to get involved...

Sep 2020
 Helpful

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VP/Other Executive

Service and Support

The vendor keeps their promises for the most part. When COVID-19 first hit, the vendor had some...

Sep 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I will buy anything for the right price. I don’t have any reason to believe that our satisfaction...

Sep 2020
 Helpful

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VP/Other Executive

Service and Support

The vendor’s proactive service is good. There are just a few areas where the vendor could probably...

Sep 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

I am hesitant to say whether MDLIVE avoids charging for every little thing because we are currently...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

MDLIVE's product is based on their entire book of business, so when they make enhancements to their...

Sep 2020
 Helpful

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Director

Lessons Learned

MDLIVE's product is very good and easy to use from a digital perspective. However, we have an older...

Sep 2020
 Helpful

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Director

Interfacing and Integration

The biggest gaps I see with MDLIVE are around care management and the clinical partnership. MDLIVE...

Sep 2020
 Helpful

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Director

Relationship

MDLIVE is very proactive. They have put a lot into reaching out to us. Sometimes the resolution...

Sep 2020
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Director

Relationship

Our relationship with MDLIVE is transactional. I would like to see the relationship move to a more...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

We have a solid, working relationship with the vendor. We are offering the product as a supplemental...

Sep 2020
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Manager

Sales and Contracting

For the majority of the time, the product works fine. The vendor's turnaround time is really good,...

Sep 2020
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Manager

Service and Support

As an employer, the system is a little complicated. Within the last year, things have been strange,...

Sep 2020
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Manager

Relationship

The new CEO hasn't quite stepped into the role of what is needed as the CEO of MDLIVE. The CEO isn't...

Sep 2020
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Manager

Functionality and Upgrades

We have had some issues with the vendor processing and paying claim. There has been nothing major or...

Sep 2020
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Manager

Sales and Contracting

The vendor keeps their promises but isn't as prompt as they should be in keeping their promises. The...

Sep 2020
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CMO

Interfacing and Integration

The product doesn't have the ability to integrate with our EMR, but that isn't the vendor's fault....

Aug 2020
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CMO

Service and Support

The vendor executives are very responsive, and the system has solved the problem we bought the...

Aug 2020
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CMO

Interfacing and Integration

We are using the solution temporarily because of the integration. We need to have better integration...

Aug 2020
 Helpful

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CIO

Other Observations & Comments

We missed the boat completely on what vendors we partnered with for third-party electronic visits....

Aug 2020
 Helpful

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CMO

Relationship

I would say the vendor keeps about 50% of their promises, but the vendor isn't on the same level as...

Aug 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We don't see any nickel-and-diming. We have a price per month, and that is pretty much all.

Aug 2020
 Helpful

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Analyst/Coordinator

Technology

MDLIVE is pretty good and solid. In March, they had a spike in demand, so their technology struggled...

Aug 2020
 Helpful

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Analyst/Coordinator

Relationship

MDLIVE onboards and trains physicians themselves. I asked a question when the pandemic hit because I...

Aug 2020
 Helpful

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Analyst/Coordinator

Relationship

There was a collaboration with MDLIVE in terms of sharing information from CMS and state government...

Aug 2020
 Helpful

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Analyst/Coordinator

Relationship

When I ask for provider rosters, encounter data, or even raw data access, those things are delivered...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

There are a couple of different avenues that we can go down. We try to encourage early registration...

Aug 2020
 Helpful

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Manager

Lessons Learned

I think I would buy the MDLIVE system again. The market has changed, so I hesitate only because I...

Aug 2020
 Helpful

 or  to see details.

Manager

Relationship

MDLIVE customizes some things for us. We had some unique situations. During the pandemic, we needed...

Aug 2020
 Helpful

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Manager

Service and Support

I haven't had any formal training, but the system is fairly straightforward. I don't know that...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The intake is really good, and the front end works really well. The doctors haven't heard of any...

Aug 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We are receiving our money's worth. We have a competitive rate. We do have enough usage in the...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

Virtual Visits is part of MDLIVE’s package. People can go online and schedule with a doctor in...

Aug 2020
 Helpful

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Director

Relationship

The vendor is willing to do ongoing training. We are probably the ones that don’t require them to do...

Aug 2020
 Helpful

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Manager

Lessons Learned

The system has gone well. We would like to get more engagement. We certainly saw engagement when...

Aug 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

I haven't experienced any forward thinking with the technology. There haven't been a lot of...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

We really haven't had any executive involvement. There was an executive leader that wanted to...

Aug 2020
 Helpful

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Manager

Lessons Learned

We have a host of other niche partners. One particular vendor is very assertive about the...

Aug 2020
 Helpful

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Analyst/Coordinator

Service and Support

MDLIVE has been very responsive and professional. Their product provides the services that we want...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

For behavioral health services, we need to schedule things, and the turnaround time is between one...

Aug 2020
 Helpful

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Analyst/Coordinator

Service and Support

I am very satisfied with MDLIVE's work with me and with how they have responded; they have provided...

Aug 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

The only issue with integration was we wanted to have more control over the SOAP notes. We wanted...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

We have had some billing issues. They haven’t been catastrophic, but if I were going to ding the...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

We have had some situations where individual accounts have been mismanaged. Those issues aren’t...

Aug 2020
 Helpful

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Manager

Future Outlook

At this point, we see ourselves going with MDLIVE for all of our needs. We renewed with them. I...

Aug 2020
 Helpful

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Manager

Relationship

Vendor relationships are often built on the individual connection with an account representative....

Aug 2020
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VP/Other Executive

Service and Support

I know that everyone has had some challenges with the wait times with MDLIVE. We never had issues...

Aug 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

We have some work to do in regard to integration with MDLIVE’s system. When a provider performs...

Aug 2020
 Helpful

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VP/Other Executive

Lessons Learned

When it comes to reporting, we don’t get additional upcharges from MDLIVE like we would from larger...

Aug 2020
 Helpful

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VP/Other Executive

Lessons Learned

Recently, we have struggled a little bit with getting our members registered. There was an...

Aug 2020
 Helpful

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Director

Service and Support

I would say that MDLIVE is part of our long-term plans. They don’t keep their promises, though. They...

Aug 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

MDLIVE doesn’t bill us, and we pay them based on an admin fee and based on the members that have...

Aug 2020
 Helpful

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Director

Sales and Contracting

Just like any organization, when MDLIVE tries to make a sale, sometimes they do one-off things for...

Aug 2020
 Helpful

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Director

ROI / Cost (care and feeding)

MDLIVE is open minded, but they need to rethink their business model. For example, when we buy...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

Our end users find the system very easy to use. With the app from MDLIVE, it is very easy to...

Aug 2020
 Helpful

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Director

Service and Support

The vendor has done very well with their ongoing support. We do not really have an issue with...

Aug 2020