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Schafer Jackson
Research & Sales Director
KLAS Research & Sales Director - Schafer Jackson
 
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User Commentary

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Director

Once our physicians have been trained on the solution, there are some settings that they have to...

Oct 2021
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Director

The only training for MDLIVE's system is with the providers that we have added over time. The...

Oct 2021
||
(0)
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Director

Since the MDLIVE system has been purchased, the vendor has parked the product on the healthcare...

Oct 2021
||
(0)
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Director

The plan is to eventually move away from MDLIVE's system and do virtual visits all through our EMR....

Oct 2021
||
(0)
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Manager

When we first went with MDLIVE, we thought the solution would be an after-hours thing or that it...

Oct 2021
||
(0)
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Manager

The MDLIVE implementation went really well. We got everything done smoothly. MDLIVE's website is so...

Oct 2021
||
(0)
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Manager

MDLIVE works really well with our third-party administrator. Member data feeds into the third-party...

Oct 2021
||
(0)
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Manager

We can get feedback with MDLIVE's system, but that feature is only good if a patient is willing to...

Oct 2021
||
(0)
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Manager

MDLIVE has a great account team. We have had a few account managers, but that is understandable....

Oct 2021
||
(0)
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Manager

When we first went live with MDLIVE, we were concerned that a lot of people would be trying to get...

Oct 2021
||
(0)
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Manager

MDLIVE provides reports on things like utilization and cost savings. We hear from our patients that...

Oct 2021
||
(0)
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Manager

We are moving away from MDLIVE's solution because we are looking for a product that does both...

Sep 2021
||
(0)
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Manager

The vendor has very professional service. In terms of its ease of use, the system is in direct...

Sep 2021
||
(0)
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Manager

It is difficult to chart with the product and connect it with the EMR.

Sep 2021
||
(0)
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Manager

One outcome from the product is improved wraparound services for our ambulatory services for after...

Sep 2021
||
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Director

We do regular reconciliations with the vendor. Our contract is such that we get some of the revenue...

Sep 2021
||
(0)
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Director

We will not be renewing our contract. We had hoped things were going to get better, but now we have...

Sep 2021
||
(0)
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Director

MDLIVE’s product offers the opportunity for a callback. We take the first available patient, or we...

Sep 2021
||
(0)
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Director

With MDLIVE, we have a bidirectional interface with the continuity of care document. The interface...

Sep 2021
||
(0)
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Director

I have heard a few complaints from patients, but the providers seem to be okay with the system. For...

Sep 2021
||
(0)
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Director

MDLIVE is really open to supporting frequent training. They make themselves very available. We...

Jul 2021
||
(0)
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Director

We are able to provide the vendor with data about our patients, and they use that data to repopulate...

Jul 2021
||
(0)
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Director

When it comes to virtual primary care solutions, the vendor doesn't believe that they should be...

Jul 2021
||
(0)
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Director

MDLIVE has an executive involved in calls. They show us that we are a valued client.

Jul 2021
||
(0)
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VP/Other Executive

We did have MDLIVE help with certain things during visits because we didn’t want members to fall...

Jul 2021
||
(0)
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VP/Other Executive

With the product, our providers can diagnose a patient without the patient needing to come in. We...

Jul 2021
||
(0)
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VP/Other Executive

We have the option to purchase different modalities from MDLIVE, like video calls, landlines, or...

Jul 2021
||
(0)
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VP/Other Executive

I wish I could use MDLIVE's software for a certain specialty because that specialty’s access is...

Jul 2021
||
(0)
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Director

We have gotten things down to a science with clean-cut implementations. The product's setup might...

Jul 2021
||
(0)
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Director

One of the biggest barriers to people using telehealth is registration. People have to log in to the...

Jul 2021
||
(0)
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Director

With some recent changes to the vendor's organization, we have started to look at other products....

Jul 2021
||
(0)
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Director

MDLIVE keeps their promises, but they can be a little slow to do so. It would be better if they...

Jul 2021
||
(0)
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Director

MDLIVE has been pretty good about their charges. Of course, we have a healthy dialogue with them,...

Jul 2021
||
(0)
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VP/Other Executive

When we engaged with MDLIVE, we had a specific purpose in mind. We were able to get a pretty good...

Jul 2021
||
(0)
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VP/Other Executive

The patients' registration process in MDLIVE's software could be better. If patients are technology...

Jul 2021
||
(0)
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Director

In the beginning, we primarily focused on cost savings as the value driver for the product. As...

Jul 2021
||
(0)
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Director

The solution has matured a lot since we started with it. One of our challenges is the way that the...

Jul 2021
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(0)
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VP/Other Executive

We will definitely continue with the telemedicine solution. There would be no reason to anticipate...

Jul 2021
||
(0)
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VP/Other Executive

The year 2020 was such a strange year, and the vendor has been consistent with meeting the needs of...

Jul 2021
||
(0)
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CEO/President

I like the solution's integration ability, and I like the ease of use for the end consumer with the...

Jul 2021
||
(0)
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CEO/President

Our biggest concern is that the solution's documentation doesn't flow into our EHR.

Jul 2021
||
(0)
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