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User Commentary

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Manager

ROI / Cost (care and feeding)

We don’t have any direct contact with MDLIVE. It all goes through the insurance provider. Anything...

Oct 2020
(0)
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Manager

Service and Support

Because MDLIVE has a large network of all different types of providers, their customer service is...

Oct 2020
(0)
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Manager

Lessons Learned

The product is designed for people who are tech savvy. We can call on the phone and talk to someone....

Oct 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

MDLIVE could improve their offerings by having local physician and patient enrollment. MDLIVE needs...

Oct 2020
(0)
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Manager

Functionality and Upgrades

MDLIVE provides reporting like clockwork. I love getting into the data, and they do a great job of...

Sep 2020
(0)
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Manager

Other Observations & Comments

In regard to delivering new technology that meets our needs, I don’t know what else is possible. I...

Sep 2020
(0)
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Manager

Relationship

MDLIVE does a good job of meeting expectations. If I ask for something different from MDLIVE, they...

Sep 2020
(0)
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Manager

Relationship

MDLIVE hasn’t come to the table to offer solutions to help us understand what we can do to make our...

Sep 2020
(0)
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Manager

Functionality and Upgrades

There really weren't any expectations around the services before we started using MDLIVE's solution....

Sep 2020
(0)
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Manager

Relationship

I am not aware of any ongoing training from MDLIVE. Nobody that I talk to within our organization...

Sep 2020
(0)
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Manager

ROI / Cost (care and feeding)

Anything that we need from MDLIVE costs us. Even when we have agreed to pay for something, MDLIVE...

Sep 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

MDLIVE is okay. They have had some issues lately, so that doesn't help their cause. Due to COVID-19,...

Sep 2020
(0)
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Manager

Functionality and Upgrades

The MDLIVE technology is great; we haven't heard complaints from our members about the technology....

Sep 2020
(0)
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Manager

Service and Support

MDLIVE could improve their services. It is very difficult to get to the account manager, and that...

Sep 2020
(0)
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Director

Interfacing and Integration

The vendor does send the claims. But we have had issues with integration. There have been consistent...

Sep 2020
(0)
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Director

Functionality and Upgrades

MDLIVE has done a good job of growing their product with additional services, some of which we have...

Sep 2020
(0)
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Director

Relationship

From a support perspective, MDLIVE funnels everything through our account manager, even though that...

Sep 2020
(0)
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Director

Relationship

MDLIVE's CEO visited us last year. He was doing a client road show. I have to believe that we are a...

Sep 2020
(0)
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Director

Relationship

For years, we had an account manager that seemed to have a lot of influence, and we felt we had a...

Sep 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Telemedicine is part of our long-term plans, but I don’t know that MDLIVE is. We just get a good...

Sep 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Buying the product again would depend on the deal. It is possible that we would buy it again, but...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

Over the years, we have implemented things with the vendor, and I have felt that they could have...

Sep 2020
(0)
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Analyst/Coordinator

Lessons Learned

MDLIVE has put a lot of effort into integration, but it doesn’t feel like they are going to be a...

Sep 2020
(0)
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Analyst/Coordinator

Technology

We have been asking for certain features forever, but it sounds like MDLIVE is just now coming out...

Sep 2020
(0)
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Analyst/Coordinator

Technology

MDLIVE seems to deliver new technology well. The implementations and some of the cutting-edge things...

Sep 2020
(0)
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Analyst/Coordinator

Relationship

Some MDLIVE executives have had dinner with us and have come to meetings. They tend to get involved...

Sep 2020
(0)
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VP/Other Executive

Service and Support

The vendor keeps their promises for the most part. When COVID-19 first hit, the vendor had some...

Sep 2020
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

I will buy anything for the right price. I don’t have any reason to believe that our satisfaction...

Sep 2020
(0)
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VP/Other Executive

Service and Support

The vendor’s proactive service is good. There are just a few areas where the vendor could probably...

Sep 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

I am hesitant to say whether MDLIVE avoids charging for every little thing because we are currently...

Sep 2020
(0)
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Director

Functionality and Upgrades

MDLIVE's product is based on their entire book of business, so when they make enhancements to their...

Sep 2020
(0)
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Director

Lessons Learned

MDLIVE's product is very good and easy to use from a digital perspective. However, we have an older...

Sep 2020
(0)
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Director

Interfacing and Integration

The biggest gaps I see with MDLIVE are around care management and the clinical partnership. MDLIVE...

Sep 2020
(0)
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Director

Relationship

MDLIVE is very proactive. They have put a lot into reaching out to us. Sometimes the resolution...

Sep 2020
(0)
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Director

Relationship

Our relationship with MDLIVE is transactional. I would like to see the relationship move to a more...

Sep 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We have a solid, working relationship with the vendor. We are offering the product as a supplemental...

Sep 2020
(0)
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Manager

Sales and Contracting

For the majority of the time, the product works fine. The vendor's turnaround time is really good,...

Sep 2020
(0)
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Manager

Service and Support

As an employer, the system is a little complicated. Within the last year, things have been strange,...

Sep 2020
(0)
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Manager

Relationship

The new CEO hasn't quite stepped into the role of what is needed as the CEO of MDLIVE. The CEO isn't...

Sep 2020
(0)
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Manager

Functionality and Upgrades

We have had some issues with the vendor processing and paying claim. There has been nothing major or...

Sep 2020
(0)
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Manager

Sales and Contracting

The vendor keeps their promises but isn't as prompt as they should be in keeping their promises. The...

Sep 2020
(0)
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CMO

Interfacing and Integration

The product doesn't have the ability to integrate with our EMR, but that isn't the vendor's fault....

Aug 2020
(0)
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CMO

Service and Support

The vendor executives are very responsive, and the system has solved the problem we bought the...

Aug 2020
(0)
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CMO

Interfacing and Integration

We are using the solution temporarily because of the integration. We need to have better integration...

Aug 2020
(0)
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CIO

Other Observations & Comments

We missed the boat completely on what vendors we partnered with for third-party electronic visits....

Aug 2020
(0)
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CMO

Relationship

I would say the vendor keeps about 50% of their promises, but the vendor isn't on the same level as...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

We don't see any nickel-and-diming. We have a price per month, and that is pretty much all.

Aug 2020
(0)
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Analyst/Coordinator

Technology

MDLIVE is pretty good and solid. In March, they had a spike in demand, so their technology struggled...

Aug 2020
(0)
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Analyst/Coordinator

Relationship

MDLIVE onboards and trains physicians themselves. I asked a question when the pandemic hit because I...

Aug 2020
(0)
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Analyst/Coordinator

Relationship

There was a collaboration with MDLIVE in terms of sharing information from CMS and state government...

Aug 2020
(0)
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Analyst/Coordinator

Relationship

When I ask for provider rosters, encounter data, or even raw data access, those things are delivered...

Aug 2020
(0)
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Manager

Functionality and Upgrades

There are a couple of different avenues that we can go down. We try to encourage early registration...

Aug 2020
(0)
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Manager

Lessons Learned

I think I would buy the MDLIVE system again. The market has changed, so I hesitate only because I...

Aug 2020
(0)
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 or  to see details.

Manager

Relationship

MDLIVE customizes some things for us. We had some unique situations. During the pandemic, we needed...

Aug 2020
(0)
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Manager

Service and Support

I haven't had any formal training, but the system is fairly straightforward. I don't know that...

Aug 2020
(0)
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Manager

Functionality and Upgrades

The intake is really good, and the front end works really well. The doctors haven't heard of any...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

We are receiving our money's worth. We have a competitive rate. We do have enough usage in the...

Aug 2020
(0)
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Director

Functionality and Upgrades

Virtual Visits is part of MDLIVE’s package. People can go online and schedule with a doctor in...

Aug 2020
(0)
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Director

Relationship

The vendor is willing to do ongoing training. We are probably the ones that don’t require them to do...

Aug 2020
(0)
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Manager

Lessons Learned

The system has gone well. We would like to get more engagement. We certainly saw engagement when...

Aug 2020
(0)
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Manager

Lessons Learned

I haven't experienced any forward thinking with the technology. There haven't been a lot of...

Aug 2020
(0)
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Manager

Service and Support

We really haven't had any executive involvement. There was an executive leader that wanted to...

Aug 2020
(0)
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Manager

Lessons Learned

We have a host of other niche partners. One particular vendor is very assertive about the...

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

MDLIVE has been very responsive and professional. Their product provides the services that we want...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

For behavioral health services, we need to schedule things, and the turnaround time is between one...

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

I am very satisfied with MDLIVE's work with me and with how they have responded; they have provided...

Aug 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

The only issue with integration was we wanted to have more control over the SOAP notes. We wanted...

Aug 2020
(0)
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Manager

Functionality and Upgrades

We have had some billing issues. They haven’t been catastrophic, but if I were going to ding the...

Aug 2020
(0)
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Manager

Functionality and Upgrades

We have had some situations where individual accounts have been mismanaged. Those issues aren’t...

Aug 2020
(0)
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Manager

Future Outlook

At this point, we see ourselves going with MDLIVE for all of our needs. We renewed with them. I...

Aug 2020
(0)
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Manager

Relationship

Vendor relationships are often built on the individual connection with an account representative....

Aug 2020
(0)
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VP/Other Executive

Service and Support

I know that everyone has had some challenges with the wait times with MDLIVE. We never had issues...

Aug 2020
(0)
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VP/Other Executive

Interfacing and Integration

We have some work to do in regard to integration with MDLIVE’s system. When a provider performs...

Aug 2020
(0)
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VP/Other Executive

Lessons Learned

When it comes to reporting, we don’t get additional upcharges from MDLIVE like we would from larger...

Aug 2020
(0)
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VP/Other Executive

Lessons Learned

Recently, we have struggled a little bit with getting our members registered. There was an...

Aug 2020
(0)
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Director

Service and Support

I would say that MDLIVE is part of our long-term plans. They don’t keep their promises, though. They...

Aug 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

MDLIVE doesn’t bill us, and we pay them based on an admin fee and based on the members that have...

Aug 2020
(0)
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 or  to see details.

Director

Sales and Contracting

Just like any organization, when MDLIVE tries to make a sale, sometimes they do one-off things for...

Aug 2020
(0)
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Director

ROI / Cost (care and feeding)

MDLIVE is open minded, but they need to rethink their business model. For example, when we buy...

Aug 2020
(0)
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Director

Functionality and Upgrades

Our end users find the system very easy to use. With the app from MDLIVE, it is very easy to...

Aug 2020
(0)
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Director

Service and Support

The vendor has done very well with their ongoing support. We do not really have an issue with...

Aug 2020
(0)
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Director

ROI / Cost (care and feeding)

MDLIVE has helped tremendously. The system has done very well with driving tangible outcomes and...

Aug 2020
(0)
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Director

Functionality and Upgrades

I would tell others that the product is great, and the individuals at MDLIVE are very personable and...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The app and browser are working fine. The call center works great as well. The vendor is pretty good...

Aug 2020
(0)
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Analyst/Coordinator

Relationship

I have a direct relationship with the account manager I work with. That person has been very...

Aug 2020
(0)
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Analyst/Coordinator

Lessons Learned

I rate receiving my money’s worth low just because I don’t see a big ROI. My low rating isn't...

Aug 2020
(0)
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Analyst/Coordinator

Future Outlook

I hope our satisfaction will get better just because we have a few products that we are planning to...

Aug 2020
(0)
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Director

Implementation and Training

MDLIVE did a great job of getting providers on board and stabilizing the situation. Onboarding and...

Aug 2020
(0)
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Director

Technology

There is always room for improvement on the technology side. There haven't really been a whole lot...

Aug 2020
(0)
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Director

Relationship

Looking back at everything we have learned and gone through with MDLIVE, we have definitely had a...

Aug 2020
(0)
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Director

Relationship

MDLIVE is always there for me. I can shoot them emails, and they will fix things. Nothing ever goes...

Aug 2020
(0)
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Director

Service and Support

MDLIVE has done great at supporting us through COVID-19. They are moving ahead to get new providers....

Aug 2020
(0)
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Director

Relationship

MDLIVE certainly drives tangible outcomes. They know our metrics and the number of registrations and...

Aug 2020
(0)
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Director

ROI / Cost (care and feeding)

I would give MDLIVE more if I could for what we are getting from them. Between the 24/7 physician...

Aug 2020
(0)
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Director

Implementation and Training

The launch was a little wonky. I don’t know whether that was because they were so busy. We had some...

Aug 2020
(0)
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Physician

Service and Support

MDLIVE has struggled to scale the system for some services during the COVID-19 pandemic. The issue...

Aug 2020
(0)
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Physician

Interfacing and Integration

We tried to integrate MDLIVE's system as a platform for us to stay connected internally with...

Aug 2020
(0)
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Physician

Future Outlook

I have an optimistic outlook going forward because we are now doing an internal evaluation of where...

Aug 2020
(0)
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Physician

Relationship

We have a fantastic relationship with MDLIVE and their support team, specifically our account...

Aug 2020
(0)
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Director

Implementation and Training

I would like to see MDLIVE move more quickly. We are already butting heads on the speed of...

Aug 2020
(0)
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Director

ROI / Cost (care and feeding)

I feel that MDLIVE's solution has a reasonable value. It is less expensive than many things around...

Aug 2020
(0)
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Director

Lessons Learned

I would highly recommend MDLIVE to peers. In fact, a health system that we work with just signed a...

Aug 2020
(0)
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Director

Functionality and Upgrades

One of the strengths of MDLIVE is their consumer-facing platform. They have a very good member...

Aug 2020
(0)
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Director

Functionality and Upgrades

The product has changed the way physicians practice and patients receive healthcare. During...

Aug 2020
(0)
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Director

Technology

Ease of use is one of the product's benefits. The product can be used on any device and set up very...

Aug 2020
(0)
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Director

Implementation and Training

MDLIVE could do better at measuring quality control during their implementations.

Aug 2020
(0)
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Director

Future Outlook

MDLIVE couldn't keep up through COVID-19. They downsized so much and laid off 28 people, and that...

Jul 2020
(0)
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Director

Interfacing and Integration

Patients have to register on MDLIVE's platform, but the system isn't integrated with our EMR because...

Jul 2020
(0)
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Director

Relationship

I am not sure that MDLIVE is viable. They have had a revolving door with their leadership. They have...

Jul 2020
(0)
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Director

Implementation and Training

MDLIVE didn't really help us onboard our physicians and get them to use the tool, but we have had no...

Jul 2020
(0)
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Director

Functionality and Upgrades

The product is a virtual waiting room, and the wait times are very long. There is no integration...

Jul 2020
(0)
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Director

Service and Support

MDLIVE sometimes struggles with support. Getting the right person on the phone is a struggle. I am...

Jul 2020
(0)
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Director

Interfacing and Integration

MDLIVE does well with outcomes because they essentially are doing what the patients are requesting....

Jul 2020
(0)
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Director

Sales and Contracting

There was a contractual arrangement with MDLIVE to have a flat fee for each use. Patients enter...

Jul 2020
(0)
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Director

ROI / Cost (care and feeding)

My recommendation of MDLIVE depends on the organization's goals. We are paying for providers outside...

Jul 2020
(0)
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Manager

Functionality and Upgrades

Due to COVID-19, a lot of virtual care platform companies couldn't keep up with the bandwidth of the...

Jun 2020
(0)
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Manager

Relationship

The vendor is always very willing to codevelop, try to get new ideas, try to make the systems easier...

Jun 2020
(0)
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Manager

Interfacing and Integration

Before the COVID-19 crisis, we were in the process of working on a lot of integration. That was...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The vendor's business model is built on virtual urgent care. I don't think they were prepared for...

Jun 2020
(0)
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Manager

Relationship

My support with the account manager is fantastic. I get quick responses from our account manager...

Jun 2020
(0)
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Manager

Relationship

Even though there are various leadership structures and hierarchies within the organization, the...

Jun 2020
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Manager

ROI / Cost (care and feeding)

When recommending the solution, I would reference that organizations get immediate executive...

Jun 2020
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Manager

Relationship

The COVID-19 crisis was hard for everyone. It was hard for healthcare in general. No one expected...

Jun 2020
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Manager

Relationship

A lot of the development came from the things we needed. It seems like the vendor hears us, but I...

Jun 2020
(0)
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