Virtual Visits
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Director

ROI / Cost (care and feeding)

With Virtual Visits, we get net promoter scores that are off the charts. It certainly has a high...

Oct 2022
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Director

Relationship

MDLIVE has not kept all of their promises since they were purchased. Also, they no longer avoid...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

MDLIVE can deliver virtual visits in all sorts of ways. The visits can be done over a phone,...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

The only thing a Medicare Advantage member can take advantage of with MDLIVE is an interpreter. The...

Oct 2022
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VP/Other Executive

Other Observations & Comments

We don't integrate things with the system, so interoperability isn't an issue. The product manages...

Oct 2022
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Manager

Functionality and Upgrades

One of our successes with MDLIVE's system has been excellent ad hoc reporting. We have started using...

Jul 2022
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Manager

Functionality and Upgrades

The triage bot, named Sophie, is a remarkable addition to the system. Sophie is helpful and prompts...

Jul 2022
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Manager

Functionality and Upgrades

I would like to see MDLIVE's system have more asynchronous functionality and a better API integration....

Jul 2022
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Manager

Relationship

The system is a great addition to the systems we use. We have been fortunate enough to have a great...

Jul 2022
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CIO

Future Outlook

The vendor struggled to deliver an interface for our EMR, and the system lacked the physician...

Jul 2022
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CEO/President

Relationship

Our experience with MDLIVE has not been good at all ever since they were purchased by Cigna. MDLIVE...

Jun 2022
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CEO/President

Future Outlook

We brought in another telehealth vendor, and we have had better experiences with them. As long as...

Jun 2022
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CEO/President

ROI / Cost (care and feeding)

I don't think MDLIVE charges for every little thing on purpose. I think they are just not organized...

Jun 2022
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VP/Other Executive

Implementation and Training

For the most part, we don't have issues with the product. We have expanded the product. We haven’t...

Dec 2021
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VP/Other Executive

Relationship

We had one or two issues with the product during COVID-19, and there were some surges that the...

Dec 2021
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VP/Other Executive

Other Observations & Comments

The vendor has had a lot of turnover in the last year or so. Our contact people have done a good...

Dec 2021
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VP/Other Executive

ROI / Cost (care and feeding)

It is hard to quantify tangible savings, but we assume we get some savings by avoiding patients...

Dec 2021
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Director

Other Observations & Comments

I would buy MDLIVE's system again with the caveat that if a competitor offered peripherals, we would...

Dec 2021
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Director

Sales and Contracting

MDLIVE is falling behind in data and opportunities for innovation. MDLIVE needs to have a better...

Dec 2021
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Director

ROI / Cost (care and feeding)

The vendor is very straightforward with their charging.

Dec 2021
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Director

Interfacing and Integration

One critical element is that MDLIVE needs to interface the system with peripherals, such as blood...

Dec 2021
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Manager

Functionality and Upgrades

During the height of the pandemic, things were a bit difficult because everybody was busy with...

Dec 2021
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Manager

ROI / Cost (care and feeding)

We only use MDLIVE's system in limited capacity, and we are only charged when we actually use the service....

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

The product’s 270 transaction sets are a little slow. MDLIVE is unable to form another variation of...

Dec 2021
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Analyst/Coordinator

Interfacing and Integration

We would like to be able to integrate the product into our system so we do not have to register...

Dec 2021
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Analyst/Coordinator

Other Observations & Comments

MDLIVE’s ecosystem and technology work. However, the product is not really reducing the cost of ERs...

Dec 2021
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