A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 78.4
Software average: 80.6
Overall performance score (100-point scale) |
Trend (2024-2025) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
|
Epic
EpicCare Inpatient EHR/Resolute Hospital Billing 
|
89.2 |
N/A
|
96
|
A-
|
A
|
B
|
B+
|
A-
|
B+
|
|
| |
|
|
|
|
||||||
|
Oracle Health
Millennium/CommunityWorks
|
66.2 |
N/A
|
41
|
D-
|
D+
|
C-
|
C
|
D+
|
D-
|
|
0.0 |
100.0 |
|||||||||
culture
A-
loyalty
A
operations
B
product
B+
relationship
A-
value
B+
culture
D-
loyalty
D+
operations
C-
product
C
relationship
D+
value
D-
Additional Performance Insights
Additional Performance Insights
Ranked solutions for which at least 95% of respondents answered yes.
Part of long-term plans?
Epic
EpicCare Inpatient EHR/Resolute Hospital Billing
EpicCare Inpatient EHR/Resolute Hospital Billing
n=95 100%
Would you buy again?
Epic
EpicCare Inpatient EHR/Resolute Hospital Billing
EpicCare Inpatient EHR/Resolute Hospital Billing
n=92 99%
Part of Long Term Plans?
Epic
EpicCare Inpatient EHR/Resolute Hospital Billing
EpicCare Inpatient EHR/Resolute Hospital Billing
n=95 100%
Would you buy again?
Epic
EpicCare Inpatient EHR/Resolute Hospital Billing
EpicCare Inpatient EHR/Resolute Hospital Billing
n=92 99%
Solutions Not Ranked
Ordered alphabetically
L
|
Overall performance score (100-point scale) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
|
Altera Digital Health
Sunrise L |
52.3 |
13
|
F
|
F
|
D-
|
F
|
C-
|
F
|
| |
|
|
|
|
||||
|
MEDITECH
Expanse/MaaS L |
75.5 |
12
|
C-
|
B-
|
C+
|
C
|
B-
|
C+
|
L
&nbps;
Altera Digital Health
Sunrise L
Sunrise L
52.3
13
13
culture
F
loyalty
F
operations
D-
product
F
relationship
C-
value
F
MEDITECH
Expanse/MaaS L
Expanse/MaaS L
75.5
12
12
culture
C-
loyalty
B-
operations
C+
product
C
relationship
B-
value
C+
