A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 74.4
Software average: 80.6
Overall performance score (100-point scale) |
Trend (2024-2025) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
|
Epic
EpicCare Inpatient EHR/Resolute Hospital Billing 
|
90.8 |
N/A
|
21
|
A
|
A+
|
B+
|
A-
|
A-
|
B
|
|
| |
|
|
|
|
||||||
|
MEDITECH
Expanse/MaaS
|
72.0 |
N/A
|
22
|
D
|
C
|
C
|
C
|
C-
|
C+
|
|
| |
|
|
|
|
||||||
|
Oracle Health
Millennium/CommunityWorks
|
63.8 |
N/A
|
21
|
D-
|
D
|
C-
|
C
|
D
|
F
|
|
0.0 |
100.0 |
|||||||||
culture
A
loyalty
A+
operations
B+
product
A-
relationship
A-
value
B
72
22
culture
D
loyalty
C
operations
C
product
C
relationship
C-
value
C+
culture
D-
loyalty
D
operations
C-
product
C
relationship
D
value
F
Additional Performance Insights
Additional Performance Insights
Ranked solutions for which at least 95% of respondents answered yes.
Keeps all promises?
Epic
EpicCare Inpatient EHR/Resolute Hospital Billing
EpicCare Inpatient EHR/Resolute Hospital Billing
n=21 96%
Part of long-term plans?
Epic
EpicCare Inpatient EHR/Resolute Hospital Billing
EpicCare Inpatient EHR/Resolute Hospital Billing
n=21 100%
Would you buy again?
Epic
EpicCare Inpatient EHR/Resolute Hospital Billing
EpicCare Inpatient EHR/Resolute Hospital Billing
n=21 100%
Keeps all promises?
Epic
EpicCare Inpatient EHR/Resolute Hospital Billing
EpicCare Inpatient EHR/Resolute Hospital Billing
n=21 96%
Part of Long Term Plans?
Epic
EpicCare Inpatient EHR/Resolute Hospital Billing
EpicCare Inpatient EHR/Resolute Hospital Billing
n=21 100%
Would you buy again?
Epic
EpicCare Inpatient EHR/Resolute Hospital Billing
EpicCare Inpatient EHR/Resolute Hospital Billing
n=21 100%
Solutions Not Ranked
Ordered alphabetically
L C
|
Overall performance score (100-point scale) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
|
Altera Digital Health
Paragon L |
62.4 |
6
|
D
|
F
|
D
|
D
|
C
|
D
|
| |
|
|
|
|
||||
|
Altera Digital Health
Sunrise L |
71.5 |
6
|
C+
|
D
|
C
|
C
|
A-
|
D+
|
| |
|
|
|
|
||||
|
Epic
Community Connect L C |
81.4 |
6
|
C+
|
A-
|
C-
|
B
|
—
|
B-
|
L C
&nbps;
Altera Digital Health
Paragon L
Paragon L
62.4
6
6
culture
D
loyalty
F
operations
D
product
D
relationship
C
value
D
Altera Digital Health
Sunrise L
Sunrise L
71.5
6
6
culture
C+
loyalty
D
operations
C
product
C
relationship
A-
value
D+
Epic
Community Connect L C
Community Connect L C
81.4
6
6
culture
C+
loyalty
A-
operations
C-
product
B
relationship
—
value
B-
