A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 68.6
Software average: 80.6
Overall performance score (100-point scale) |
Trend (2024-2025) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
|
MEDITECH
Expanse/MaaS 
|
80.8 |
N/A
|
39
|
C
|
A-
|
C+
|
B-
|
B-
|
B-
|
|
| |
|
|
|
|
||||||
|
Oracle Health
Millennium/CommunityWorks
|
57.5 |
N/A
|
41
|
F
|
D
|
D-
|
D+
|
F
|
F
|
|
| |
|
|
|
|
||||||
|
TruBridge
Acute EHR and Patient Management
|
54.4 |
N/A
|
30
|
F
|
F
|
D-
|
F
|
D
|
F
|
|
0.0 |
100.0 |
|||||||||
80.8
39
culture
C
loyalty
A-
operations
C+
product
B-
relationship
B-
value
B-
culture
F
loyalty
D
operations
D-
product
D+
relationship
F
value
F
culture
F
loyalty
F
operations
D-
product
F
relationship
D
value
F
Additional Performance Insights
Additional Performance Insights
Ranked solutions for which at least 95% of respondents answered yes.
Part of long-term plans?
MEDITECH
Expanse/MaaS
Expanse/MaaS
n=37 98%
Part of Long Term Plans?
MEDITECH
Expanse/MaaS
Expanse/MaaS
n=37 98%
Solutions Not Ranked
Ordered alphabetically
L C
|
Overall performance score (100-point scale) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
|
Altera Digital Health
Paragon L |
69.5 |
10
|
C-
|
C-
|
C-
|
C-
|
C+
|
D
|
| |
|
|
|
|
||||
|
Epic
Community Connect C |
86.2 |
27
|
B
|
A
|
B
|
B+
|
B
|
B
|
| |
|
|
|
|
||||
|
Epic
EpicCare Inpatient EHR/Resolute Hospital Billing L |
89 |
7
|
A
|
A-
|
B
|
A-
|
A-
|
A-
|
L C
&nbps;
Altera Digital Health
Paragon L
Paragon L
69.5
10
10
culture
C-
loyalty
C-
operations
C-
product
C-
relationship
C+
value
D
Epic
Community Connect C
Community Connect C
86.2
27
27
culture
B
loyalty
A
operations
B
product
B+
relationship
B
value
B
Epic
EpicCare Inpatient EHR/Resolute Hospital Billing L
EpicCare Inpatient EHR/Resolute Hospital Billing L
89
7
7
culture
A
loyalty
A-
operations
B
product
A-
relationship
A-
value
A-
