A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 82.1
Software average: 80.6
Overall performance score (100-point scale) |
Trend (2024-2025) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
|
Merge by Merative
Merge Hemo 
|
89.3 |
-2%
|
19
|
A-
|
A-
|
A-
|
A-
|
A-
|
B+
|
|
| |
|
|
|
|
||||||
|
Philips
Xper Information Management
|
84.8 |
+9%
|
16
|
B+
|
B+
|
B+
|
B
|
B
|
B-
|
|
| |
|
|
|
|
||||||
|
GE HealthCare
Mac-Lab
|
83.2 |
+10%
|
19
|
A-
|
B
|
B
|
B
|
B-
|
B-
|
|
0.0 |
100.0 |
|||||||||
89.3
19
culture
A-
loyalty
A-
operations
A-
product
A-
relationship
A-
value
B+
culture
B+
loyalty
B+
operations
B+
product
B
relationship
B
value
B-
83.2
19
culture
A-
loyalty
B
operations
B
product
B
relationship
B-
value
B-
Additional Performance Insights
Additional Performance Insights
Ranked solutions for which at least 95% of respondents answered yes.
Keeps all promises?
GE HealthCare
Mac-Lab
Mac-Lab
n=19 100%
Merge by Merative
Merge Hemo
Merge Hemo
n=19 95%
Keeps all promises?
GE HealthCare
Mac-Lab
Mac-Lab
n=19 100%
Merge by Merative
Merge Hemo
Merge Hemo
n=19 95%
Solutions Not Ranked
Ordered alphabetically
L
|
Overall performance score (100-point scale) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
|
Optum
Cardiology Hemo L |
73.1 |
14
|
C
|
D+
|
C+
|
B-
|
C
|
C
|
L
&nbps;
Optum
Cardiology Hemo L
Cardiology Hemo L
73.1
14
14
culture
C
loyalty
D+
operations
C+
product
B-
relationship
C
value
C
