Mac-Lab Commentary

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We have used GE HealthCare’s support recently to get new things that we needed, and they did it, so...

Mac-Lab is getting more and more difficult to support. We are doing an upgrade, and it has been very...

We would like some improvements in Mac-Lab, but GE HealthCare has none. There's nothing for our end...

GE HealthCare’s systems are pretty expensive compared to the other ones in the market.

GE HealthCare doesn't provide a whole lot of training, so we have to figure things out a little more....

Mac-Lab hasn't changed a whole lot. It could have a much more user-friendly interface. It hasn't...

Mac-Lab is expensive, and that is a challenge for any healthcare company. We're a large...

Mac-Lab is like a train that won't break. It just keeps running. It's a solid system. It has a...

GE has not been innovative, and the system feels very outdated. Mac-Lab is still one of the top two...

GE HealthCare is pretty responsive and usually has boots on the ground because there are direct...

GE HealthCare was on-site with the cath lab staff when the system came in. The training was totally...

We have had Mac-Lab for many years. We haven't had any issues. My cardiologists are very happy with...

Mac-Lab is a pretty stable product, but GE HealthCare has two different divisions that support and...

GE HealthCare is not very proactive, and I suppose that could be a plus and a minus because...

The price tag for every upgrade we do with GE HealthCare is huge, so it's always painful. There are...

Regarding support, GE HealthCare responds quickly to cases. Within the last year, they have...

This isn't an issue specific to GE HealthCare; it's more of an industry issue. Sometimes something...

The support for Mac-Lab involves multiple components, including servers, cardiology documentation,...

The struggle with GE HealthCare’s support is really their field service. I don't think our field...

I would probably not buy Mac-Lab again because it is a bit expensive for what we get. There are some...

GE HealthCare does a lot of on-site training, and I hear it is good. The vendor seems to be at the...

The training from GE HealthCare is good. They always offer training when we have a new upgrade or...

GE HealthCare makes a big splash about releasing new versions. It is usually just that there is new...

Mac-Lab just works. It is very stable and solid, and we typically don’t have to reach out to GE...

We are not as connected to GE HealthCare, but they would definitely jump on a call with us if we...

GE HealthCare is the only vendor I have had that tends to nickel-and-dime us. They give us one price...

GE HealthCare has two different phone support divisions, depending on which part of Mac-Lab we need...

GE HealthCare does a good job with Mac-Lab, and at least for that product, they have kept their...

Mac-Lab is pretty solid. Usually, GE HealthCare's support team will respond.

The vendor doesn't do anything new with the technology. They are very slow because their company is...

We would purchase Mac-Lab again. It has quirks, but it works, and it has been stable. We aren't in...

GE HealthCare nickel-and-dimes when it comes to little things. GE HealthCare is better than they...

GE HealthCare as a whole isn't always great, but our local engineers are very good, helpful, and...

Mac-Lab is overbuilt and unintuitive. It can do a lot, and it is very capable. However, I would...

I like that Mac-Lab is a well-known, mature product that many of our users already have experience...

I like how robust the system is. It can do a lot. The system is overbuilt in some areas, but it is...

GE HealthCare isn't really proactive. They are driven by events instead of looking for opportunities...

Mac-Lab's reports could be improved. Those reports irritate the physician base in our interpreting...

We are relatively happy with the solution. Our managers like Mac-Lab because they have been working...

GE HealthCare's support people sometimes don't know what causes technical problems. Most of the...

The Mac-Lab integration went a lot smoother than our integrations of other products from GE...

The field engineer for Mac-Lab is amazing. If I have any issues, they reach out to me.

In the building of new exams or new products, we are probably not maximizing Mac-Lab as well as we...

I don't feel like there really is much in terms of proactivity from GE HealthCare. However, I don't...

I might consider buying Mac-Lab again. Our staff members have certainly had very few to no...

It is harder to get updates; they just take a long time to get through the system when we want to...

Depending on what we call for, GE HealthCare has different service engineers. Some of them are...

I would say GE HealthCare keeps their promises. Where there is any perception that they haven't is...

If the decision were up to me, I probably would buy Mac-Lab again. That is a moot point at this...

Mac-Lab wasn’t on the operating system that the vendor promised it would be, and when we had to...

My end users seem to be fairly happy and satisfied with Mac-Lab, and we do get the data we want out...

We can't talk to GE HealthCare without paying for something. We also can't ask the Mac-Lab people...

I paid for some Mac-Lab training, but the product was broken when I had the training, so I got no...

Mac-Lab is very behind the times to me, at least as far as technology goes. I would like to see it...

I would absolutely not buy Mac-Lab if I had to make the choice again. I tried to talk people out of...

With GE HealthCare, there are a couple of things that we struggled with, especially with the EHR...

Mac-Lab really worked well.

When an organization buys Mac-Lab, if they don't have anything to integrate it with, then it has no...

Mac-Lab is very easy to use. It is pretty basic. GE HealthCare will come on-site for PMs and things...

GE HealthCare charges for every little thing. If I scratch my nose, GE HealthCare is going to charge...

Delivering new technology is where GE HealthCare could really improve. They haven't changed the...

Mac-Lab has been around for a long time. We are probably going to end up keeping it because there...

If we wanted things for the system, GE HealthCare would charge us for every little thing. However,...

We are not taxing Mac-Lab very much, but it completely meets our needs and does that at an...

I wish Mac-Lab would integrate with our EHR a little better. We want to send things between the...

Our needs for Mac-Lab are very minor, so GE HealthCare has no promises to keep. When we ask if they...