Mac-Lab Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship, Product

Mac-Lab is a stable system, and we don't have any downtime or issues. We have a good field engineer...

Nov 2024
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Manager

Loyalty

The department is pretty happy with Mac-Lab. I haven't heard any talk of wanting to replace it, so...

Nov 2024
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Director

Value

We have Mac-Lab because it was the cheapest solution, and we have our money's worth out of it. It is...

Nov 2024
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Director

Loyalty, Product

Mac-Lab works well for hemodynamics, and we now have the hemodynamics coming over automatically to...

Nov 2024
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Analyst/Coordinator

Product

Mac-Lab is fine. Mac-Lab is so stable that we usually forget about it.

Sep 2024
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Manager

Loyalty, Product

We have struggled with Mac-Lab for some time and have not seen a lot of innovation. We are starting...

Sep 2024
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Manager

Loyalty, Product

Mac-Lab used to be a leader, but it feels like the vendor sat back and relaxed while other vendors...

Sep 2024
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Manager

Relationship, Product

Mac-Lab has stayed the same, and there is not an awful lot that we have had to do as far as...

Sep 2024
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Manager

Relationship, Product

I haven't used an awful lot of support lately for Mac-Lab, but when we have had to call, the support...

Sep 2024
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Analyst/Coordinator

Loyalty, Product

I know that GE HealthCare is making upgrades for Mac-Lab, and those should be exciting.

Aug 2024
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Analyst/Coordinator

Product

We haven't had any complaints from anyone using Mac-Lab. The interface between Mac-Lab and another...

Aug 2024
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Analyst/Coordinator

Operations, Product

With Mac-Lab, we don't really have any updates. The system is what it is. Nothing changes or...

Aug 2024
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Analyst/Coordinator

Relationship

When it comes to being proactive, we have to reach out to GE HealthCare if we need anything, but...

Aug 2024
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Director

Relationship

Mac-Lab has a different team that I'm dealing with from the teams over the other GE HealthCare...

Jul 2024
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Director

Product

Mac-Lab is very dependable. It does its job, and it is very stable. It doesn't require a lot of care...

Jun 2024
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Director

Value

Traditionally, GE HealthCare is always just behind the curve when it comes to delivering new...

Jun 2024
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Director

Culture

GE HealthCare is usually happy to try to sell us more things, so they typically ping us when they...

Jun 2024
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Director

Culture, Value

One of my challenges with GE HealthCare right now is getting a support contract in place. They will...

Jun 2024
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Analyst/Coordinator

Relationship, Product

The Mac-Lab system works, so we don't have to have a lot of involvement with GE HealthCare, and that...

Apr 2024
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Analyst/Coordinator

Product

GE HealthCare does what GE HealthCare does, and Mac-Lab is a solid system. There are not a lot of...

Apr 2024
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Analyst/Coordinator

Product

In Mac-Lab, the users can customize their shortcuts within a procedure, and they can build different...

Apr 2024
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Director

Relationship, Product

Mac-Lab is a fully featured system that is reliable and works every day, and when it is not working,...

Apr 2024
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Director

Value

We spent a lot of money on Mac-Lab, but other than our initial installation, we haven't had any...

Apr 2024
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Director

Relationship

GE HealthCare’s support has depreciated over the last few years. The vendor has divested their...

Apr 2024
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Director

Product

We are only using a fraction of Mac-Lab’s features because I can’t buy a GE HealthCare tool that...

Apr 2024
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Analyst/Coordinator

Relationship, Product

GE HealthCare's support is abominable right now because their support people are trying to integrate...

Feb 2024
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Analyst/Coordinator

Operations

We had to argue with the vendor's trainers at one point because they were teaching our people things...

Feb 2024
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Analyst/Coordinator

Relationship

GE HealthCare's support is in the middle of the road. Their support issues are timeliness,...

Feb 2024
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Analyst/Coordinator

Relationship

We had a support person for Mac-Lab who was off the scale, but that has not been the case for...

Feb 2024
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Analyst/Coordinator

Value

We haven't received any additional charges from the vendor for Mac-Lab. The only charges we have...

Feb 2024
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Analyst/Coordinator

Product

Mac-Lab is good because it has remote capabilities. It does what it is supposed to do.

Feb 2024
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Analyst/Coordinator

Culture

Our clinical engineers would say that GE HealthCare is good at being responsive. When we ran into...

Jan 2024
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Analyst/Coordinator

Operations

Mac-Lab can do a lot of things, but we don't do a lot in the system since we do all our...

Jan 2024
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Analyst/Coordinator

Relationship, Product

I don't see any proactive alerts from GE HealthCare. If GE HealthCare is talking to us about new...

Jan 2024
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Analyst/Coordinator

Product

I haven't heard any rumblings about Mac-Lab. I think our users are pretty happy with it in the cath...

Jan 2024
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Analyst/Coordinator

Relationship, Product

Mac-Lab is a stable and consistent solution. We do not have issues or downtime, and Mac-Lab is...

Dec 2023
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Analyst/Coordinator

Product

We would like to see more up-to-date innovations from GE HealthCare. We do not see a lot of changes...

Dec 2023
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Manager

Loyalty

I don't see us moving away from Mac-Lab. It is pretty standard, and some big issue would have to...

Dec 2023
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Manager

Relationship

GE HealthCare is pretty good when we get someone on the phone at whatever level.

Dec 2023
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