Mac-Lab
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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VP/Other Executive

Interfacing and Integration

The best part about the product is that there is a good flow of information from nursing...

Mar 2023
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VP/Other Executive

Interfacing and Integration

There is a very limited capability for customizing any data input that we do within Mac-Lab. The...

Mar 2023
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VP/Other Executive

Sales and Contracting

GE HealthCare charges an arm and a leg to change a comma or do whatever small thing we need them to...

Mar 2023
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VP/Other Executive

Functionality and Upgrades

The vendor underpromises and also underdelivers. The product just doesn't seem to have much in the...

Mar 2023
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VP/Other Executive

Implementation and Training

There was really no training from GE HealthCare for our physicians. There was a bit of training for...

Mar 2023
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Manager

Functionality and Upgrades

Mac-Lab is a solid product, and we don't have any issues or downtime. But the product is not...

Jan 2023
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Manager

Relationship

The GE Healthcare invoicing is horrendous. But it is very telling when our group does not understand...

Jan 2023
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Manager

Relationship

GE Healthcare had pretty good integration with everything except one of Epic's products, which is...

Jan 2023
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Manager

Technology

We have not gotten new technology delivered from GE Healthcare in a long time.

Jan 2023
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Manager

Service and Support

GE Healthcare has a representative that comes on-site a bit more than other vendors we have used. We...

Jan 2023
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Manager

Functionality and Upgrades

Mac-Lab is very stable and usable. It is a good system for hemodynamics in the cath lab, but it is...

Jan 2023
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Manager

Implementation and Training

We have people that come in and give at-the-elbow support every once in a while, but the outside...

Jan 2023
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Manager

Service and Support

GE’s support team is not good. Things are very convoluted when we talk to them, but they are reliable....

Jan 2023
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Manager

Relationship

GE is solid, but I don’t like working with them. They are too big. I do not doubt that they are...

Jan 2023
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Manager

Functionality and Upgrades

Mac-Lab is stable, and the product’s functionalities meet all our needs.

Jan 2023
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Analyst/Coordinator

Interfacing and Integration

GE Healthcare is very siloed. Mac-Lab has to talk to other systems, and that is very difficult with...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

Mac-Lab does what it is supposed to do, and we don't have many problems.

Dec 2022
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Director

Implementation and Training

GE Healthcare needs to improve their planning. Once they get a person on-site for training or even...

Dec 2022
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Director

Technology

A lot of companies are more oriented toward the general population, but there are unique things we...

Dec 2022
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Director

Functionality and Upgrades

I don't really have a problem with Mac-Lab. However, our cath lab uses a lot of other systems, and...

Dec 2022
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Director

Functionality and Upgrades

The system has been a good, dependable product. It hasn't gone down often.

Dec 2022
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Manager

ROI / Cost

The cost of Mac-Lab seems to be very expensive. I wish we would have looked at other options for our...

Oct 2022
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Manager

Interfacing and Integration

GE Healthcare has made some nice changes to make integrating with other solutions not require a...

Oct 2022
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Manager

Interfacing and Integration

It took a while for Mac-Lab to start supporting our integration goals. We have a couple of different...

Oct 2022
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Manager

Service and Support

I don’t think I have ever heard from GE Healthcare proactively about an issue in our system. I...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

For Mac-Lab, it is important for the vendor to continue down the road of seamless integration...

Oct 2022
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Analyst/Coordinator

Service and Support

There is always room for improvement. Whenever there is an upgrade, I do some QA and see some...

Oct 2022
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Analyst/Coordinator

Service and Support

Getting things escalated with the vendor isn't always easy.

Oct 2022
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Director

Service and Support

GE stays either pretty current or right at the top of the market with their functionality. We can...

Oct 2022
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Director

Sales and Contracting

GE Healthcare’s quote process is pretty good, and the vendor is well tested.

Oct 2022
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Director

Other Observations & Comments

Mac-Lab’s training is more on the clinical side, not on the IT side, but there is nothing super...

Oct 2022
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Director

Interfacing and Integration

GE has pretty much exactly met the integration needs we had with their system. Mac-Lab has been a...

Oct 2022
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Director

Functionality and Upgrades

Mac-Lab is easy enough, but it is a little clunky, which is why we replaced parts of it. The system...

Oct 2022
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Director

Service and Support

We have to ask GE Healthcare questions about how we can be more efficient before they will come to...

Oct 2022
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Manager

Functionality and Upgrades

Mac-Lab is one of the industry-leading products for hemodynamic analysis. It is a really good...

Oct 2022
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Manager

Relationship

GE Healthcare does very well with trying to keep us up and running when we are having issues. The...

Oct 2022
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Manager

Functionality and Upgrades

Mac-Lab is a great tool. It works very well for what we are using it for. I would like cases to go...

Oct 2022
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Manager

Implementation and Training

We didn't have any problems with the implementation. GE Healthcare was excellent. The vendor came...

Oct 2022
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Manager

Functionality and Upgrades

The issue with Mac-Lab is that almost every time GE Healthcare patches the server, we lose our...

Oct 2022
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Manager

Service and Support

The support is great. When I call the support team, they are right on top of things. Sometimes I...

Oct 2022
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Manager

Functionality and Upgrades

GE Healthcare does things for the product, but those things don't really solve our problems. We want...

Oct 2022
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Manager

Future Outlook

We are moving away from Mac-Lab. It is a very solid product, and the vendor fixes most of the issues...

Oct 2022
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Manager

Relationship

GE Healthcare never promises us anything, so they never have to do anything. That means that when...

Oct 2022
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Manager

ROI / Cost

GE Healthcare charges us for everything. We could breathe on the product and GE Healthcare would...

Oct 2022
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Manager

Service and Support

GE Healthcare's support people have been very, very good through all of the systems upgrades. The...

Oct 2022
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Manager

Functionality and Upgrades

It would make things easier for our end users if we only had one system to chart in. Our nurses have...

Oct 2022
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Manager

Future Outlook

The system is easy to use. I am really looking forward to its newest upgrade.

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Mac-Lab is stable, and we don't have any issues or reported downtime.

Oct 2022
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Analyst/Coordinator

ROI / Cost

GE is always expensive, and trying to figure out the real cost of anything seems like a project. I...

Oct 2022
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Manager

ROI / Cost

One of the reasons we are always concerned about Mac-Lab is that the product has no real ROI. In...

Sep 2022
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Manager

ROI / Cost

GE Healthcare charges us for everything. They do not avoid nickel-and-diming; they promote it. They...

Sep 2022
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Manager

Implementation and Training

GE does some training, but the training is not as good as we would like. We have to go to another...

Sep 2022
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Manager

Relationship

GE doesn’t plan to work with us on interoperability. When we had an issue with a particular aspect...

Sep 2022
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Manager

Functionality and Upgrades

One would think that with all the upgrades, GE Healthcare would be coming out with new and advanced...

Sep 2022
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Manager

Relationship

We bring GE’s executives a number of different ideas for solutions, and those ideas seem to go nowhere....

Sep 2022
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Manager

ROI / Cost

I would tell my peers that the clinicians love Mac-Lab, but from a financial perspective, the...

Sep 2022
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Manager

Implementation and Training

There was some detailed training offered for some aspects, but for other aspects, the training was...

Aug 2022
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Manager

Service and Support

The implementation of a recent upgrade was pretty poor. We ran into a lot of unexpected problems,...

Aug 2022
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Manager

Relationship

The vendor is a little slow when it comes to staying ahead of the operating system’s end of its life....

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The number-one complaint I get about Mac-Lab is that the patient's name on the screen is far too...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

GE has recently done the slickest upgrade in years. The vendor completely reconfigured the system's...

May 2022
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Manager

Functionality and Upgrades

I really like Mac-Lab. It is really easy to support. The vendor supports the product once it gets...

Apr 2022
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Manager

Functionality and Upgrades

Mac-Lab is top of the line when it comes to patient hemodynamics and patient monitoring. We don't...

Apr 2022
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Manager

Functionality and Upgrades

GE is virtualizing servers and unleashing things so that customers don't have to buy everything from...

Apr 2022
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Manager

Relationship

GE has turned around in the last four or five years, and they are now starting to get better...

Apr 2022
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Manager

Implementation and Training

GE Healthcare needs to do better with their training, technical support, and education. The labs are...

Apr 2022
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Manager

Functionality and Upgrades

I love Mac-Lab. I think it is the best hemodynamics system out there. Once we set up macros, the...

Mar 2022
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