Mac-Lab Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Relationship, Product
Mac-Lab is a fully featured system that is reliable and works every day, and when it is not working,...
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Value
We spent a lot of money on Mac-Lab, but other than our initial installation, we haven't had any...
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Relationship
GE HealthCare’s support has depreciated over the last few years. The vendor has divested their...
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Product
We are only using a fraction of Mac-Lab’s features because I can’t buy a GE HealthCare tool that...
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Relationship, Product
GE HealthCare's support is abominable right now because their support people are trying to integrate...
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Operations
We had to argue with the vendor's trainers at one point because they were teaching our people things...
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Relationship
GE HealthCare's support is in the middle of the road. Their support issues are timeliness,...
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Relationship
We had a support person for Mac-Lab who was off the scale, but that has not been the case for...
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Value
We haven't received any additional charges from the vendor for Mac-Lab. The only charges we have...
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Product
Mac-Lab is good because it has remote capabilities. It does what it is supposed to do.
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Culture
Our clinical engineers would say that GE HealthCare is good at being responsive. When we ran into...
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Operations
Mac-Lab can do a lot of things, but we don't do a lot in the system since we do all our...
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Relationship, Product
I don't see any proactive alerts from GE HealthCare. If GE HealthCare is talking to us about new...
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Product
I haven't heard any rumblings about Mac-Lab. I think our users are pretty happy with it in the cath...
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Relationship, Product
Mac-Lab is a stable and consistent solution. We do not have issues or downtime, and Mac-Lab is...
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Product
We would like to see more up-to-date innovations from GE HealthCare. We do not see a lot of changes...
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Loyalty
I don't see us moving away from Mac-Lab. It is pretty standard, and some big issue would have to...
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Relationship
GE HealthCare is pretty good when we get someone on the phone at whatever level.
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Relationship
We are extremely satisfied with the product and the support we receive for it.
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Product
Between the other two big systems on the market, Mac-Lab is a lot more cumbersome. It is almost...
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Relationship
I feel like GE HealthCare keeps all of their promises. We have had good luck with our project team...
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Relationship, Product
Mac-Lab isn't as intuitive as competing systems. We get different answers from GE HealthCare's...
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Relationship
We don't see as much executive involvement from GE HealthCare as we do from our other vendors. It...
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Culture
Mac-Lab was advertised to do a lot. The way the vendor's sales team pitched it to our clinical...
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Loyalty
We are getting another product for care planning, but we have to keep Mac-Lab for imaging and...
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Relationship, Product
The product works, but that is all it does. The vendor doesn’t engage and work with us to make this...
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Product
People should look at other vendors and really evaluate which better fits their system or their...
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Relationship
GE HealthCare’s support is lacking, and we don't have the vendor experience that we have with our...
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Operations
In terms of training, we should have more of a partnership for success. GE HealthCare doesn’t seem...
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Value
Mac-Lab is not flexible in terms of integration. It seems like there is a cost for everything that...
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Loyalty, Value
Mac-Lab is great. It is one of the industry-known standard products. While we are removing some GE...
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Operations, Product, Value
Mac-Lab, for better or for worse, is very affordable. But sometimes the vendor is hard to work with....
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Operations
Our implementation of Mac-Lab was very straightforward. We had some bumps, and we had to call the...
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Product
Mac-Lab is not as snazzy as other products with regard to bells and whistles, but it is a good workhorse....
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Relationship
Despite all the issues and given what the playing field is, GE HealthCare is the best vendor in this...
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Relationship
Mac-Lab is a GE HealthCare product, and GE HealthCare's support is sometimes difficult to get.
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Relationship, Product
I can't say that anything about Mac-Lab stands out because we change the product so little. When...
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Culture, Product
Mac-Lab works as advertised. It has a nice, low footprint, and its interface is very easy to work...
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Product, Value
Mac-Lab is treated like an FDA device, so users have to be very picky about what gets installed on...
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Loyalty, Relationship
GE HealthCare could do better in terms of communicating with our team and breaking down the silos....
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Product
We haven't had any downtime or issues with Mac-Lab. The system's uptime has been fantastic compared...
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Value
There aren’t a lot of options for the technology. The system works fine, and we have not had a lot...
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Culture, Value
Contact from GE HealthCare is nearly one-sided except for salespeople who promise things that cannot...
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Relationship, Operations
GE HealthCare is very proactive in making sure that we have training.
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Product
If the macros are set up properly in Mac-Lab, all we need to do is click. There is not a lot of...
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Value
GE HealthCare has a bad habit of nickel-and-diming. They treat their interface division as being...
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Relationship, Product
GE HealthCare can be a bit slow to provide us with new technology. We wish that their development...
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Relationship, Product
Mac-Lab has some automation functionalities that look for areas that have problems, but it is rare...
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Product
With Mac-Lab, writing our macros, testing them out, and making sure they work is easy. I also like...
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Relationship
As far as communication goes, if there is a known issue, GE HealthCare lets us know. They don't have...
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Product
The product integrates into our EMR the way we want it to, so the product meets our integration goals....
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Product
We have continued to work to make the product a little better, so the product can definitely get better....
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