Mac-Lab Commentary
Filtered view: All

Subject Expert
Monique Rasband
SRU Manager
KLAS SRU Manager - Monique Rasband
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Culture, Value

One of my challenges with GE HealthCare right now is getting a support contract in place. They will...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

The Mac-Lab system works, so we don't have to have a lot of involvement with GE HealthCare, and that...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

GE HealthCare does what GE HealthCare does, and Mac-Lab is a solid system. There are not a lot of...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

In Mac-Lab, the users can customize their shortcuts within a procedure, and they can build different...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Mac-Lab is a fully featured system that is reliable and works every day, and when it is not working,...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We spent a lot of money on Mac-Lab, but other than our initial installation, we haven't had any...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

GE HealthCare’s support has depreciated over the last few years. The vendor has divested their...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We are only using a fraction of Mac-Lab’s features because I can’t buy a GE HealthCare tool that...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

GE HealthCare's support is abominable right now because their support people are trying to integrate...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

We had to argue with the vendor's trainers at one point because they were teaching our people things...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

GE HealthCare's support is in the middle of the road. Their support issues are timeliness,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We had a support person for Mac-Lab who was off the scale, but that has not been the case for...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

We haven't received any additional charges from the vendor for Mac-Lab. The only charges we have...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Mac-Lab is good because it has remote capabilities. It does what it is supposed to do.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

Our clinical engineers would say that GE HealthCare is good at being responsive. When we ran into...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Mac-Lab can do a lot of things, but we don't do a lot in the system since we do all our...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

I don't see any proactive alerts from GE HealthCare. If GE HealthCare is talking to us about new...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I haven't heard any rumblings about Mac-Lab. I think our users are pretty happy with it in the cath...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Mac-Lab is a stable and consistent solution. We do not have issues or downtime, and Mac-Lab is...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We would like to see more up-to-date innovations from GE HealthCare. We do not see a lot of changes...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I don't see us moving away from Mac-Lab. It is pretty standard, and some big issue would have to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

GE HealthCare is pretty good when we get someone on the phone at whatever level.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are extremely satisfied with the product and the support we receive for it.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Between the other two big systems on the market, Mac-Lab is a lot more cumbersome. It is almost...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I feel like GE HealthCare keeps all of their promises. We have had good luck with our project team...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Mac-Lab isn't as intuitive as competing systems. We get different answers from GE HealthCare's...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We don't see as much executive involvement from GE HealthCare as we do from our other vendors. It...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

Mac-Lab was advertised to do a lot. The way the vendor's sales team pitched it to our clinical...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty

We are getting another product for care planning, but we have to keep Mac-Lab for imaging and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The product works, but that is all it does. The vendor doesn’t engage and work with us to make this...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

People should look at other vendors and really evaluate which better fits their system or their...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

GE HealthCare’s support is lacking, and we don't have the vendor experience that we have with our...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

In terms of training, we should have more of a partnership for success. GE HealthCare doesn’t seem...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Mac-Lab is not flexible in terms of integration. It seems like there is a cost for everything that...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

Mac-Lab is great. It is one of the industry-known standard products. While we are removing some GE...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product, Value

Mac-Lab, for better or for worse, is very affordable. But sometimes the vendor is hard to work with....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Our implementation of Mac-Lab was very straightforward. We had some bumps, and we had to call the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Mac-Lab is not as snazzy as other products with regard to bells and whistles, but it is a good workhorse....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Despite all the issues and given what the playing field is, GE HealthCare is the best vendor in this...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Mac-Lab is a GE HealthCare product, and GE HealthCare's support is sometimes difficult to get.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

I can't say that anything about Mac-Lab stands out because we change the product so little. When...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

Mac-Lab works as advertised. It has a nice, low footprint, and its interface is very easy to work...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Mac-Lab is treated like an FDA device, so users have to be very picky about what gets installed on...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

GE HealthCare could do better in terms of communicating with our team and breaking down the silos....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We haven't had any downtime or issues with Mac-Lab. The system's uptime has been fantastic compared...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF