Mac-Lab Comments

 

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User Commentary

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Director

Service and Support

We really get no support from GE. They don't have any real interest in serving the community of...

Aug 2020
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Director

Functionality and Upgrades

We would probably buy the system again. Mac-Lab communicates with our pediatric catheterization...

Aug 2020
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Director

Technology

Mac-Lab doesn't have enough recording sites labeled and has a very limited number of interpretable...

Aug 2020
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Manager

Service and Support

GE has really good customer service, and they are pretty good at driving outcomes. We are able to...

Jun 2020
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Manager

Technology

Some of the interfaces and report resolving interfaces have had some issues. Our EMR is old, so that...

Jun 2020
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Director

Service and Support

We don’t have any problems with Mac-Lab. I meet with the GE people on multiple levels all the time.

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

Mac-Lab does its job. It is simplistic and easy to use, and the interface to the EMR is easily set up....

May 2020
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Nurse

Functionality and Upgrades

I really like Mac-Lab. It is great for whatever we need to do in our workplace. What we use it for,...

May 2020
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Director

ROI / Cost (care and feeding)

GE could decrease the cost of the product. The quality is fine, but the end product is similar to...

Apr 2020
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Director

Service and Support

The solution isn't operating any differently during the crisis than it would in any other situation....

Apr 2020
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Director

Other Observations & Comments

Our version of the product is a bit older, but we are looking to upgrade. GE has been keeping all of...

Apr 2020
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Director

Relationship

GE isn't as open to thinking that there is a problem on their end. They blame problems on whether we...

Apr 2020
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Director

Relationship

The vendor executives are very involved. Every quarter, I get a phone call from an account executive...

Apr 2020
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Director

Functionality and Upgrades

The system does a good job of driving tangible outcomes. I prefer a product for EP procedures, and...

Apr 2020
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Manager

Sales and Contracting

GE seems to be living on the historical reputation of their brand. They force us to purchase...

Feb 2020
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Director

Functionality and Upgrades

We are happy with Mac-Lab. We are so happy that we are transitioning to their new platform.

Dec 2019
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Director

Interfacing and Integration

Mac-Lab is a very stable platform that connects with an ADT interface and interfaces with multiple...

Dec 2019
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Director

Functionality and Upgrades

Mac-Lab is easy to get into as an administrator. We are able to change protocols for all users and...

Dec 2019
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Manager

Functionality and Upgrades

We were actually looking at the newer version of Mac-Lab. We were going to implement that, but it...

Dec 2019
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Manager

Interfacing and Integration

Mac-Lab doesn’t integrate with anything, and that is very problematic for a lot of hospital systems...

Dec 2019
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Manager

Interfacing and Integration

The key issue for the GE systems is their lack of integration with other vendors' products. That has...

Dec 2019
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Director

Interfacing and Integration

We have hit-or-miss issues with GE, and the integration seems to also follow that pattern.

Dec 2019
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Director

Technology

Mac-Lab is aging, and it does not seem like GE has done anything to it in years. Mac-Lab works and...

Dec 2019
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Nurse

Service and Support

Support from GE for Mac-Lab is challenging. We have two GE products, and we thought they would work...

Dec 2019
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Nurse

Service and Support

When I call GE's support for Mac-Lab, there is a ridiculous phone tree that I have to work through...

Dec 2019
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Nurse

Functionality and Upgrades

Mac-Lab is a good product that is easy to use. The system captures what we need during procedures....

Dec 2019
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Manager

Functionality and Upgrades

Users seem to really like Mac-Lab even though it is an older system. Some sites move from Mac-Lab to...

Dec 2019
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Manager

Other Observations & Comments

We are on an older version of Mac-Lab because it is an end-of-life system. We are at the point where...

Dec 2019
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Manager

Technology

Mac-Lab works well and seems to be pretty stable. We really have not had any downtime since going live....

Nov 2019
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Manager

ROI / Cost (care and feeding)

GE nickel-and-dimes us. They are expensive.

Nov 2019
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Director

Future Outlook

We purchased the NCDR package, and it only has the CathPCI Registry. The system doesn't have the...

Nov 2019
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Director

Relationship

GE's service is not really proactive.

Nov 2019
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Director

Functionality and Upgrades

I like the product's ease of use. The reporting is nice, and the reports are easy to create. Things...

Nov 2019
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Director

Other Observations & Comments

The product is stable and consistent, but it is really expensive. The vendor isn’t developing or...

Nov 2019
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Nurse

Functionality and Upgrades

We put a lot of work into setting up Mac-Lab the way we wanted to, and it is working well. Mac-Lab...

Nov 2019
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Nurse

Relationship

GE Healthcare keeps their promises. I don't know whether I can say they have kept all of their...

Nov 2019
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Nurse

Service and Support

Getting ahold of GE's tech support is a little hard. We have to have a valid contact in place, and...

Nov 2019
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Nurse

Relationship

In terms of driving tangible outcomes, I am a little like a dog with a bone. I had a vision that I...

Nov 2019
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Nurse

Relationship

We opened a new location, and I told GE Healthcare that we wanted to have the system up and running...

Nov 2019
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Nurse

Functionality and Upgrades

Before, I could never achieve my aspirations, and I had to run two separate systems in order to get...

Nov 2019
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Nurse

Other Observations & Comments

GE Healthcare's interventional window needs a little work. It is pretty tough to use. I would like...

Nov 2019
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Nurse

Functionality and Upgrades

GE Healthcare's interventional window is difficult to use. We don't have a huge volume of...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

Mac-Lab is a good tool to use for recording procedures. The people who use the software like it.

Nov 2019
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Manager

Functionality and Upgrades

The HL7 piece for Mac-Lab is difficult. That piece has custom fields, and I struggle a lot when I...

Oct 2019
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Manager

ROI / Cost (care and feeding)

GE Healthcare keeps their promises to us, but they are more expensive. GE Healthcare will...

Oct 2019
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Manager

Technology

Overall, Mac-Lab is pretty reliable. We rarely need to reboot the servers or have anything major...

Oct 2019
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Director

Functionality and Upgrades

We have had Mac-Lab for many years, and it has been an excellent hemodynamics recording system. We...

Jul 2019
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Manager

Interfacing and Integration

Mac-Lab is probably one of the best hemodynamic and blood-pressure monitoring systems that can...

Jul 2019
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Manager

Service and Support

Our local service technician is awesome. I can't speak to service people in any other way, but our...

Jul 2019
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Manager

Service and Support

When GE Healthcare finds a problem, figuring out the problem takes them a while. When something...

Jul 2019
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Manager

Functionality and Upgrades

Mac-Lab has multiple functions that we can set up with macros to run step by step through our...

Jul 2019
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Analyst/Coordinator

Other Observations & Comments

Mac-Lab has not really progressed, and GE Healthcare has not really added new technology. We have...

May 2019
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Analyst/Coordinator

Sales and Contracting

Anything is better than GE Healthcare's tool is. We only have the tool for procedural reporting. The...

May 2019
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Analyst/Coordinator

Lessons Learned

Everybody we talked to about the product was working with GE Healthcare when we were talking to...

May 2019
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Analyst/Coordinator

Service and Support

I get spoiled by the service from my other vendors. On the other hand, we have to deal with GE...

May 2019
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Analyst/Coordinator

Functionality and Upgrades

My favorite thing about Mac-Lab is the functionality for pediatrics. There are measurements specific...

Apr 2019
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Analyst/Coordinator

Technology

There is an open question right now about whether Mac-Lab supports Windows Server 2012. We would...

Apr 2019
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Manager

Service and Support

GE was very responsive and accommodating. They provided us with great support and resources.

Dec 2018
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Analyst/Coordinator

Technology

Mac-Lab is incredibly stable; it doesn’t go down. We can also get service from GE whenever we need...

Nov 2018
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Analyst/Coordinator

Technology

GE Healthcare is behind the times on upgrades. Mac-Lab is on a Windows 7 platform. There is probably...

Nov 2018
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Analyst/Coordinator

Implementation and Training

GE Healthcare is a big company, so they have the staff to take care of everything. In the rare...

Nov 2018
 Helpful

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Analyst/Coordinator

Relationship

GE Healthcare always finds someone from somewhere in the world who can be available for us, no...

Nov 2018
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Analyst/Coordinator

Other Observations & Comments

I think the world of IT needs to change. Network architecture needs to change to reflect the way the...

Nov 2018
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Director

ROI / Cost (care and feeding)

The system has been helpful in its design, but it is very expensive. I am not sure what the total...

Oct 2018
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Nurse

Functionality and Upgrades

Mac-Lab does well at capturing pressures and wave forms, so we can see what is happening with the patient....

Sep 2018
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Nurse

Implementation and Training

I wasn't part of the implementation for Mac-Lab, but I don't think we had any tremendous difficulty...

Sep 2018
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Nurse

Service and Support

We feel as though the support for Mac-Lab and GE's cardiology product is provided by two separate...

Sep 2018
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Nurse

Service and Support

We get a pretty good response from GE for critical issues. The online ticket process is really only...

Sep 2018
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Nurse

Service and Support

We have a support representative that we can call, and we have contacts from our implementation. We...

Sep 2018
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Manager

Functionality and Upgrades

Mac-Lab is still a relatively new product for us. With hemodynamics reporting, the system does...

Aug 2018
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Director

Functionality and Upgrades

We have used Mac-Lab for many years. We purchased it before it belonged to GE, and it is a system...

Aug 2018
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Manager

Functionality and Upgrades

We continue to be quite happy with Mac-Lab. It works as a very good hemodynamics system in the cath...

Jul 2018
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Director

Functionality and Upgrades

Mac-Lab continues to prod along and satisfy all of our hemodynamic needs. We have had the system for...

Jun 2018
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Director

Service and Support

GE continues to support it, and we continue to get upgrades, though they are somewhat irregular. We...

Jun 2018
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VP/Other Executive

ROI / Cost (care and feeding)

Mac-Lab is very old and clunky, and support costs and maintenance costs are incredibly inflated. We...

Jun 2018
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Director

Technology

Mac-Lab is fine. It has very poor analytics. In terms of new technology, GE hasn't made any new...

Jun 2018
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Director

Interfacing and Integration

The system's integration is not strong. Mac-Lab only talks with two other systems. We can't transfer...

Jun 2018
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Director

Service and Support

We haven't really needed any service from GE because Mac-Lab has been stable. But GE hasn't been...

Jun 2018
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Director

Service and Support

I can get ahold of GE's salespeople, but I don't ever talk to any executives. They don’t seem to...

Jun 2018
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Director

Interfacing and Integration

I would not recommend Mac-Lab because the integration is unidirectional, and the system doesn't talk...

Jun 2018
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Director

Service and Support

GE does not really make promises. They don't make commitments they can't fulfill because they don't...

Jun 2018
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Manager

Other Observations & Comments

Acquisition stations are something that technicians actually drive during procedures. They use them...

May 2018
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Manager

Functionality and Upgrades

Our clinicians are very happy with Mac-Lab. They have used it for years.

May 2018
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Manager

Functionality and Upgrades

Mac-Lab is a workhorse. A lot of clinicians use it. It has very good capabilities built in. Even...

May 2018
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Manager

Service and Support

GE doesn't allow us to control our own server environment or infrastructure environment. We would...

May 2018