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Mac-Lab Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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Director

We are self sufficient in the system. The only thing that we need from the vendor is the system's...

Jun 2021
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Director

GE Healthcare's customer service is wonderful. The vendor's support is there for us. That is nice....

Jun 2021
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Director

GE Healthcare's executive involvement is good. I can even go to our sales representative with...

Jun 2021
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Director

Mac-Lab is working well. I know that the vendor is working on the solution, but we would really like...

Jun 2021
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Director

Some of our people don't like that there are five different ways to do the same thing in the...

Jun 2021
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Manager

We have a salesperson involved. The vendor keeps all the promises they can keep. GE struggles on...

May 2021
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Manager

I actually really don’t like Mac-Lab in terms of quality. I still like it, but there are a couple of...

May 2021
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Manager

One of the things I really like is how easy it is to set up macros. It is really easy for users to...

May 2021
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Manager

I would complain about the reporting, but in the updated version, I already know that GE has...

May 2021
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Manager

The vendor has really come a long way in terms of having a nice structured reporting system and a...

Mar 2021
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Manager

I give the vendor a solid A for keeping their promises. They have never overpromised, and they have...

Mar 2021
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Manager

The system was pretty much out of the box. We have had a lot of experience with the vendor, and the...

Mar 2021
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Manager

The system can harvest a lot of information up front, and it makes sense to compile it. When it came...

Mar 2021
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Manager

The vendor's support has been really good. We have not had to go to the executives to get issues...

Mar 2021
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Analyst/Coordinator

The one strength that GE Healthcare has is that they are organized, and everything is well...

Feb 2021
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Director

Mac-Lab just works. It doesn’t take a lot of time and attention. GE is like the silent A student. I...

Feb 2021
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Director

The product doesn’t really integrate with other GE products, but I don’t need it to. GE products are...

Feb 2021
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Director

Mac-Lab is fine. I don’t have anything to compare it to, but the staff seems to like documenting in...

Jan 2021
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Manager

Mac-Lab has been pretty good, but we have had some issues. It seems like GE is dragging their feet....

Jan 2021
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Manager

We would like to see more robust features on the inventory side. That is a place where GE could improve....

Jan 2021
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CEO/President

GE isn't leading the way in technology, but the system is stable. We wanted to have one vendor since...

Jan 2021
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Nurse

Mac-Lab is very stable, and while it is getting dated, it is reliable. We never have any issues with...

Dec 2020
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Nurse

The support team at GE is good, but it is a hassle to get to them. The phone tree is almost...

Dec 2020
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Manager

We are very satisfied with the way that the vendor supported us during the COVID-19 crisis. We...

Dec 2020
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Manager

We aren't going to continue with Mac-Lab. The product is nearing the end of its life, so we need to...

Dec 2020
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Manager

We are a little bit disorganized. We are a big facility. We asked GE to move workstations, and they...

Dec 2020
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Manager

What GE promoted was fine. We have a very old version. We don't have many expectations. We are aware...

Dec 2020
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Manager

As an IT professional who needs to interact with the system, I feel that it is not intuitive for me...

Dec 2020
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Manager

The vendor did very well with their implementation services. GE's staff was really nice and worked...

Dec 2020
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Manager

The last upgrade that we did was a few years ago. Since then, we haven't done anything. The upgrade...

Dec 2020
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Manager

When I need to call our service person, I call that person directly. That is easy. The person knows...

Dec 2020
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Manager

The vendor executives get involved when money is involved.

Dec 2020
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Analyst/Coordinator

GE Healthcare has been pretty good. They come with a project plan, and they have an idea of what...

Nov 2020
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Analyst/Coordinator

I don't know what the training will be like at this point because it is going to have to have...

Nov 2020
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Manager

Mac-Lab is good overall and stable, but the technology is older, and the development is stagnant.

Nov 2020
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Manager

The support from GE is good, and luckily, since we don't have any real issues, we just don't have to...

Nov 2020
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Analyst/Coordinator

Mac-Lab has been steady and reliable, but it has been stagnant for several years. I am not even sure...

Nov 2020
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Analyst/Coordinator

Mac-Lab has been having some issues. Overall, it feels like we are getting the runaround from GE. I...

Nov 2020
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Manager

Mac-Lab is stable, and we don't have a lot of problems with it. But it is also not jumping ahead in...

Nov 2020
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Director

We are staying with Mac-Lab. We have looked at a different product, but our hospital has elected to...

Oct 2020
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Director

Most of the training for Mac-Lab was directed toward the clinicians; there wasn’t as much training...

Oct 2020
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Director

With Mac-Lab, our support has been really good. The vendor doesn’t reach out unless we are behind on...

Oct 2020
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Analyst/Coordinator

The vendor knows the product inside and out. We moved to another one of GE Healthcare's systems for...

Oct 2020
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Analyst/Coordinator

The nice thing about Mac-Lab is that what has to be in a report is well defined. There are not many...

Oct 2020
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Analyst/Coordinator

The solution integrates with our third-party system. The full hemo report goes to our third-party...

Oct 2020
||
(0)
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Analyst/Coordinator

The screens definitely look dated. That is the only negative thing I can say about the solution. It...

Oct 2020
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Analyst/Coordinator

I watch the vendor use the system, and they know it inside and out. The system works really well. We...

Oct 2020
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Analyst/Coordinator

The vendor's support is great. The last time I opened a ticket, the vendor told me why the system...

Oct 2020
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Analyst/Coordinator

The tough part of learning a new system is that we don't know what we don't know. We don't always...

Oct 2020
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Analyst/Coordinator

If the vendor used Windows 10 with their next upgrade, my satisfaction would be very high. There are...

Oct 2020
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Analyst/Coordinator

We don't get surprised by charges. The solution is super expensive, but the vendor is very up front...

Oct 2020
||
(0)
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Analyst/Coordinator

The last upgrade went really well. We have a basic test system, and we have a more robust production...

Oct 2020
||
(0)
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Director

GE is not particularly proactive. Right now, Mac-Lab seems to be the best of poor options. GE hasn't...

Oct 2020
||
(0)
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Director

We really get no support from GE. They don't have any real interest in serving the community of...

Aug 2020
||
(0)
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Director

We would probably buy the system again. Mac-Lab communicates with our pediatric catheterization...

Aug 2020
||
(0)
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Director

Mac-Lab doesn't have enough recording sites labeled and has a very limited number of interpretable...

Aug 2020
||
(0)
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