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Mac-Lab Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
Mac-Lab is fine. I don’t have anything to compare it to, but the staff seems to like documenting in...
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Manager
Service and Support
Mac-Lab has been pretty good, but we have had some issues. It seems like GE is dragging their feet....
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Manager
Functionality and Upgrades
We would like to see more robust features on the inventory side. That is a place where GE could improve....
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CEO/President
Functionality and Upgrades
GE isn't leading the way in technology, but the system is stable. We wanted to have one vendor since...
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Nurse
Other Observations & Comments
Mac-Lab is very stable, and while it is getting dated, it is reliable. We never have any issues with...
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Nurse
Service and Support
The support team at GE is good, but it is a hassle to get to them. The phone tree is almost...
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Manager
Service and Support
We are very satisfied with the way that the vendor supported us during the COVID-19 crisis. We...
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Manager
Interfacing and Integration
We aren't going to continue with Mac-Lab. The product is nearing the end of its life, so we need to...
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Manager
ROI / Cost (care and feeding)
We are a little bit disorganized. We are a big facility. We asked GE to move workstations, and they...
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Manager
Technology
What GE promoted was fine. We have a very old version. We don't have many expectations. We are aware...
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Manager
Functionality and Upgrades
As an IT professional who needs to interact with the system, I feel that it is not intuitive for me...
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Manager
Implementation and Training
The vendor did very well with their implementation services. GE's staff was really nice and worked...
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Manager
Other Observations & Comments
The last upgrade that we did was a few years ago. Since then, we haven't done anything. The upgrade...
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Manager
Service and Support
When I need to call our service person, I call that person directly. That is easy. The person knows...
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Manager
Relationship
The vendor executives get involved when money is involved.
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Analyst/Coordinator
Service and Support
GE Healthcare has been pretty good. They come with a project plan, and they have an idea of what...
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Analyst/Coordinator
Implementation and Training
I don't know what the training will be like at this point because it is going to have to have...
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Manager
Functionality and Upgrades
Mac-Lab is good overall and stable, but the technology is older, and the development is stagnant.
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Manager
Service and Support
The support from GE is good, and luckily, since we don't have any real issues, we just don't have to...
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Analyst/Coordinator
Technology
Mac-Lab has been steady and reliable, but it has been stagnant for several years. I am not even sure...
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Analyst/Coordinator
Relationship
Mac-Lab has been having some issues. Overall, it feels like we are getting the runaround from GE. I...
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Manager
Functionality and Upgrades
Mac-Lab is stable, and we don't have a lot of problems with it. But it is also not jumping ahead in...
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Director
Other Observations & Comments
We are staying with Mac-Lab. We have looked at a different product, but our hospital has elected to...
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Director
Implementation and Training
Most of the training for Mac-Lab was directed toward the clinicians; there wasn’t as much training...
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Director
Service and Support
With Mac-Lab, our support has been really good. The vendor doesn’t reach out unless we are behind on...
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Analyst/Coordinator
Implementation and Training
The vendor knows the product inside and out. We moved to another one of GE Healthcare's systems for...
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Analyst/Coordinator
Functionality and Upgrades
The nice thing about Mac-Lab is that what has to be in a report is well defined. There are not many...
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Analyst/Coordinator
Interfacing and Integration
The solution integrates with our third-party system. The full hemo report goes to our third-party...
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Analyst/Coordinator
Functionality and Upgrades
The screens definitely look dated. That is the only negative thing I can say about the solution. It...
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Analyst/Coordinator
Functionality and Upgrades
I watch the vendor use the system, and they know it inside and out. The system works really well. We...
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Analyst/Coordinator
Service and Support
The vendor's support is great. The last time I opened a ticket, the vendor told me why the system...
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Analyst/Coordinator
Implementation and Training
The tough part of learning a new system is that we don't know what we don't know. We don't always...
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Analyst/Coordinator
Future Outlook
If the vendor used Windows 10 with their next upgrade, my satisfaction would be very high. There are...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We don't get surprised by charges. The solution is super expensive, but the vendor is very up front...
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Analyst/Coordinator
Functionality and Upgrades
The last upgrade went really well. We have a basic test system, and we have a more robust production...
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Director
Functionality and Upgrades
GE is not particularly proactive. Right now, Mac-Lab seems to be the best of poor options. GE hasn't...
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Director
Service and Support
We really get no support from GE. They don't have any real interest in serving the community of...
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Director
Functionality and Upgrades
We would probably buy the system again. Mac-Lab communicates with our pediatric catheterization...
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Director
Technology
Mac-Lab doesn't have enough recording sites labeled and has a very limited number of interpretable...
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Manager
Service and Support
GE has really good customer service, and they are pretty good at driving outcomes. We are able to...
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Manager
Technology
Some of the interfaces and report resolving interfaces have had some issues. Our EMR is old, so that...
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Director
Service and Support
We don’t have any problems with Mac-Lab. I meet with the GE people on multiple levels all the time.
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Analyst/Coordinator
Functionality and Upgrades
Mac-Lab does its job. It is simplistic and easy to use, and the interface to the EMR is easily set up....
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Nurse
Functionality and Upgrades
I really like Mac-Lab. It is great for whatever we need to do in our workplace. What we use it for,...
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Director
ROI / Cost (care and feeding)
GE could decrease the cost of the product. The quality is fine, but the end product is similar to...
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Director
Service and Support
The solution isn't operating any differently during the crisis than it would in any other situation....
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Director
Other Observations & Comments
Our version of the product is a bit older, but we are looking to upgrade. GE has been keeping all of...
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Director
Relationship
GE isn't as open to thinking that there is a problem on their end. They blame problems on whether we...
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Director
Relationship
The vendor executives are very involved. Every quarter, I get a phone call from an account executive...
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Director
Functionality and Upgrades
The system does a good job of driving tangible outcomes. I prefer a product for EP procedures, and...
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Manager
Sales and Contracting
GE seems to be living on the historical reputation of their brand. They force us to purchase...
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