Mac-Lab Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Operations, Product
If we miss a pressure, we miss mapping something, and things are very easy to go back and recover....
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Product
We have Mac-Lab and a cardio lab system, so we upgraded both of those, and that whole process was wonderful....
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Product
I like how the macros and forms are set up. The end user selects a statement of something that...
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Operations, Product
The product is not very user-friendly. There is something almost daily where somebody changes the...
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Value
The vendor charges for every little thing. If we want to change a decimal or semicolon, we have to...
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Product
There may be a different response from someone doing just interventional cardiology, but in...
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Product
GE HealthCare is supposed to keep the product updated and ensure functionality and security. We have...
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Product
The upgrade provided very minimal, if any, improvement in functionality. The big thing that could be...
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Operations
I don't think there is any ongoing training. When we have new staff members, it would be helpful to...
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Relationship
I have a person at GE HealthCare that I can reach out to. GE HealthCare is Johnny-on-the spot when I...
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Loyalty, Product
Mac-Lab has not changed or evolved a whole lot because it does its job, and it does it well. The...
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Value
With GE HealthCare, calls are free, but service is a cost, and that is really open and honest. There...
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Relationship, Operations
GE HealthCare gives us tools to monitor the changes that are made by the techs because if we make an...
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Value
Mac-Lab is a really expensive product even though it does what we need. That is just the necessary...
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Product
Mac-Lab really runs like a top, even on our Centricity side. It feeds back into the supplies used...
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Operations
We received some initial training on Mac-Lab from GE HealthCare, and there is really not much...
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Relationship
GE HealthCare doesn't have any type of proactive monitoring. We are the ones reaching out to them...
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Loyalty
Mac-Lab is still not there yet with interoperability between hospitals. But I look forward to seeing...
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Product
We would like to see more integration or interoperability with Mac-Lab. We would like a more...
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Loyalty, Relationship
I'm not getting a sense that GE HealthCare has a robust R&D pipeline. We keep on asking them for...
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Relationship, Value
Although Mac-Lab is very expensive, it is extremely stable and very robust. It hardly ever has...
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Culture, Relationship
When things go wrong, GE HealthCare waits for us to call them instead of being proactive. Also,...
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Product
I wish that Mac-Lab had a better user interface, a better admin interface, better documentation, and...
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Product
Mac-Lab is bloated, but it gets the job done. Using the system is like trying to be nice to an...
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Relationship
It may take a while, but GE HealthCare keeps their promises. For example, it takes a lot of time to...
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Product
Mac-Lab is very complicated. Other than running the base functions, doing anything like adding new...
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Loyalty, Product
Compared to other hemo system installations I have done, Mac-Lab’s installation was extremely...
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Operations
There isn't really a lot of official ongoing training for Mac-Lab. Users either go to the class in...
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Relationship
Mac-Lab seems to always be ready and available with very little downtime, and the vendor has great...
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Loyalty, Product
Mac-Lab is usable, and the technology is fine now that we are on the upgraded version. I think...
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Loyalty, Value
The up-front costs for Mac-Lab are rather enormous, but the ongoing costs are very minimal, so it...
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Relationship, Operations
GE HealthCare keeps all their promises eventually. They are very slow moving. We had a project to...
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Relationship, Product
Mac-Lab is a stable system, and we don't have any downtime or issues. We have a good field engineer...
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Loyalty
The department is pretty happy with Mac-Lab. I haven't heard any talk of wanting to replace it, so...
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Value
We have Mac-Lab because it was the cheapest solution, and we have our money's worth out of it. It is...
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Loyalty, Product
Mac-Lab works well for hemodynamics, and we now have the hemodynamics coming over automatically to...
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Product
Mac-Lab is fine. Mac-Lab is so stable that we usually forget about it.
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Loyalty, Product
We have struggled with Mac-Lab for some time and have not seen a lot of innovation. We are starting...
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Loyalty, Product
Mac-Lab used to be a leader, but it feels like the vendor sat back and relaxed while other vendors...
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Relationship, Product
Mac-Lab has stayed the same, and there is not an awful lot that we have had to do as far as...
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Relationship, Product
I haven't used an awful lot of support lately for Mac-Lab, but when we have had to call, the support...
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Loyalty, Product
I know that GE HealthCare is making upgrades for Mac-Lab, and those should be exciting.
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Product
We haven't had any complaints from anyone using Mac-Lab. The interface between Mac-Lab and another...
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Operations, Product
With Mac-Lab, we don't really have any updates. The system is what it is. Nothing changes or...
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Relationship
When it comes to being proactive, we have to reach out to GE HealthCare if we need anything, but...
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Relationship
Mac-Lab has a different team that I'm dealing with from the teams over the other GE HealthCare...
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Product
Mac-Lab is very dependable. It does its job, and it is very stable. It doesn't require a lot of care...
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Value
Traditionally, GE HealthCare is always just behind the curve when it comes to delivering new...
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Culture
GE HealthCare is usually happy to try to sell us more things, so they typically ping us when they...
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Culture, Value
One of my challenges with GE HealthCare right now is getting a support contract in place. They will...
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