Mac-Lab Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Product
Mac-Lab is fine. Mac-Lab is so stable that we usually forget about it.
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Loyalty, Product
We have struggled with Mac-Lab for some time and have not seen a lot of innovation. We are starting...
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Loyalty, Product
Mac-Lab used to be a leader, but it feels like the vendor sat back and relaxed while other vendors...
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Relationship, Product
Mac-Lab has stayed the same, and there is not an awful lot that we have had to do as far as...
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Relationship, Product
I haven't used an awful lot of support lately for Mac-Lab, but when we have had to call, the support...
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Loyalty, Product
I know that GE HealthCare is making upgrades for Mac-Lab, and those should be exciting.
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Product
We haven't had any complaints from anyone using Mac-Lab. The interface between Mac-Lab and another...
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Operations, Product
With Mac-Lab, we don't really have any updates. The system is what it is. Nothing changes or...
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Relationship
When it comes to being proactive, we have to reach out to GE HealthCare if we need anything, but...
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Relationship
Mac-Lab has a different team that I'm dealing with from the teams over the other GE HealthCare...
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Product
Mac-Lab is very dependable. It does its job, and it is very stable. It doesn't require a lot of care...
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Value
Traditionally, GE HealthCare is always just behind the curve when it comes to delivering new...
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Culture
GE HealthCare is usually happy to try to sell us more things, so they typically ping us when they...
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Culture, Value
One of my challenges with GE HealthCare right now is getting a support contract in place. They will...
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Relationship, Product
The Mac-Lab system works, so we don't have to have a lot of involvement with GE HealthCare, and that...
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Product
GE HealthCare does what GE HealthCare does, and Mac-Lab is a solid system. There are not a lot of...
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Product
In Mac-Lab, the users can customize their shortcuts within a procedure, and they can build different...
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Relationship, Product
Mac-Lab is a fully featured system that is reliable and works every day, and when it is not working,...
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Value
We spent a lot of money on Mac-Lab, but other than our initial installation, we haven't had any...
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Relationship
GE HealthCare’s support has depreciated over the last few years. The vendor has divested their...
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Product
We are only using a fraction of Mac-Lab’s features because I can’t buy a GE HealthCare tool that...
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Relationship, Product
GE HealthCare's support is abominable right now because their support people are trying to integrate...
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Operations
We had to argue with the vendor's trainers at one point because they were teaching our people things...
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Relationship
GE HealthCare's support is in the middle of the road. Their support issues are timeliness,...
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Relationship
We had a support person for Mac-Lab who was off the scale, but that has not been the case for...
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Value
We haven't received any additional charges from the vendor for Mac-Lab. The only charges we have...
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Product
Mac-Lab is good because it has remote capabilities. It does what it is supposed to do.
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Culture
Our clinical engineers would say that GE HealthCare is good at being responsive. When we ran into...
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Operations
Mac-Lab can do a lot of things, but we don't do a lot in the system since we do all our...
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Relationship, Product
I don't see any proactive alerts from GE HealthCare. If GE HealthCare is talking to us about new...
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Product
I haven't heard any rumblings about Mac-Lab. I think our users are pretty happy with it in the cath...
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Relationship, Product
Mac-Lab is a stable and consistent solution. We do not have issues or downtime, and Mac-Lab is...
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Product
We would like to see more up-to-date innovations from GE HealthCare. We do not see a lot of changes...
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Loyalty
I don't see us moving away from Mac-Lab. It is pretty standard, and some big issue would have to...
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Relationship
GE HealthCare is pretty good when we get someone on the phone at whatever level.
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Relationship
We are extremely satisfied with the product and the support we receive for it.
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Product
Between the other two big systems on the market, Mac-Lab is a lot more cumbersome. It is almost...
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Relationship
I feel like GE HealthCare keeps all of their promises. We have had good luck with our project team...
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Relationship, Product
Mac-Lab isn't as intuitive as competing systems. We get different answers from GE HealthCare's...
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Relationship
We don't see as much executive involvement from GE HealthCare as we do from our other vendors. It...
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Culture
Mac-Lab was advertised to do a lot. The way the vendor's sales team pitched it to our clinical...
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Loyalty
We are getting another product for care planning, but we have to keep Mac-Lab for imaging and...
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Relationship, Product
The product works, but that is all it does. The vendor doesn’t engage and work with us to make this...
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Product
People should look at other vendors and really evaluate which better fits their system or their...
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Relationship
GE HealthCare’s support is lacking, and we don't have the vendor experience that we have with our...
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Operations
In terms of training, we should have more of a partnership for success. GE HealthCare doesn’t seem...
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Value
Mac-Lab is not flexible in terms of integration. It seems like there is a cost for everything that...
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