Mac-Lab Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Relationship
The support for Mac-Lab involves multiple components, including servers, cardiology documentation,...
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Culture, Relationship
The struggle with GE HealthCare’s support is really their field service. I don't think our field...
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Culture, Value
I would probably not buy Mac-Lab again because it is a bit expensive for what we get. There are some...
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Operations
GE HealthCare does a lot of on-site training, and I hear it is good. The vendor seems to be at the...
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Operations
The training from GE HealthCare is good. They always offer training when we have a new upgrade or...
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Product
GE HealthCare makes a big splash about releasing new versions. It is usually just that there is new...
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Product
Mac-Lab just works. It is very stable and solid, and we typically don’t have to reach out to GE...
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Relationship
We are not as connected to GE HealthCare, but they would definitely jump on a call with us if we...
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Culture, Value
GE HealthCare is the only vendor I have had that tends to nickel-and-dime us. They give us one price...
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Relationship, Product
GE HealthCare has two different phone support divisions, depending on which part of Mac-Lab we need...
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Operations
GE HealthCare does a good job with Mac-Lab, and at least for that product, they have kept their...
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Relationship
Mac-Lab is pretty solid. Usually, GE HealthCare's support team will respond.
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Relationship, Product
The vendor doesn't do anything new with the technology. They are very slow because their company is...
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Loyalty, Product
We would purchase Mac-Lab again. It has quirks, but it works, and it has been stable. We aren't in...
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Value
GE HealthCare nickel-and-dimes when it comes to little things. GE HealthCare is better than they...
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Relationship
GE HealthCare as a whole isn't always great, but our local engineers are very good, helpful, and...
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Product
Mac-Lab is overbuilt and unintuitive. It can do a lot, and it is very capable. However, I would...
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Operations, Product
I like that Mac-Lab is a well-known, mature product that many of our users already have experience...
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Product
I like how robust the system is. It can do a lot. The system is overbuilt in some areas, but it is...
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Relationship
GE HealthCare isn't really proactive. They are driven by events instead of looking for opportunities...
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Product
Mac-Lab's reports could be improved. Those reports irritate the physician base in our interpreting...
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Product
We are relatively happy with the solution. Our managers like Mac-Lab because they have been working...
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Relationship
GE HealthCare's support people sometimes don't know what causes technical problems. Most of the...
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Product
The Mac-Lab integration went a lot smoother than our integrations of other products from GE...
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Relationship
The field engineer for Mac-Lab is amazing. If I have any issues, they reach out to me.
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Operations, Product
In the building of new exams or new products, we are probably not maximizing Mac-Lab as well as we...
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Relationship
I don't feel like there really is much in terms of proactivity from GE HealthCare. However, I don't...
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Value
I might consider buying Mac-Lab again. Our staff members have certainly had very few to no...
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Relationship, Product
It is harder to get updates; they just take a long time to get through the system when we want to...
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Relationship
Depending on what we call for, GE HealthCare has different service engineers. Some of them are...
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Relationship
I would say GE HealthCare keeps their promises. Where there is any perception that they haven't is...
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Culture, Loyalty, Relationship
If the decision were up to me, I probably would buy Mac-Lab again. That is a moot point at this...
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Culture, Value
Mac-Lab wasn’t on the operating system that the vendor promised it would be, and when we had to...
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Product
My end users seem to be fairly happy and satisfied with Mac-Lab, and we do get the data we want out...
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Culture, Value
We can't talk to GE HealthCare without paying for something. We also can't ask the Mac-Lab people...
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Operations
I paid for some Mac-Lab training, but the product was broken when I had the training, so I got no...
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Product
Mac-Lab is very behind the times to me, at least as far as technology goes. I would like to see it...
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Culture
I would absolutely not buy Mac-Lab if I had to make the choice again. I tried to talk people out of...
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Operations, Product
With GE HealthCare, there are a couple of things that we struggled with, especially with the EHR...
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Product
Mac-Lab really worked well.
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Loyalty, Product
When an organization buys Mac-Lab, if they don't have anything to integrate it with, then it has no...
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Relationship, Product
Mac-Lab is very easy to use. It is pretty basic. GE HealthCare will come on-site for PMs and things...
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Value
GE HealthCare charges for every little thing. If I scratch my nose, GE HealthCare is going to charge...
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Product
Delivering new technology is where GE HealthCare could really improve. They haven't changed the...
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Loyalty, Product
Mac-Lab has been around for a long time. We are probably going to end up keeping it because there...
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Value
If we wanted things for the system, GE HealthCare would charge us for every little thing. However,...
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Loyalty, Value
We are not taxing Mac-Lab very much, but it completely meets our needs and does that at an...
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Product
I wish Mac-Lab would integrate with our EHR a little better. We want to send things between the...
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Relationship
Our needs for Mac-Lab are very minor, so GE HealthCare has no promises to keep. When we ask if they...
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Culture
As far as charges go, I have been a customer for so long that if I complain enough to my sales team...
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Relationship, Operations
I have not had any big issues with Mac-Lab. My cardiology team has been very happy with the training...
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Operations, Product
The ease of use for Mac-Lab is a little more complicated and complex. There are so many things about...
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Relationship
We don't have a lot to ask for from GE HealthCare. We have occasionally had some challenges in the...
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Loyalty, Operations
The last version of Mac-Lab was a little bit challenging because of some parts of the solution....
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Product
As far as what we are getting for the hemodynamics, Mac-Lab has been consistent. I have used Mac-Lab...
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Operations, Value
GE HealthCare did well with Mac-Lab’s implementation. However, I find it frustrating that every time...
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Operations, Product
I work with and help with the upgrades from our standpoint. Mac-Lab can integrate, and the...
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Relationship, Operations
GE HealthCare did a good job with training. They do fine with regard to executive involvement, and...
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Commentary Summary
Comment Type Breakout