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Mac-Lab
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
Analyst/Coordinator
The system is very clear and easy to use. We always get good responses from the vendor's contacts...
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Analyst/Coordinator
Systems like Mac-Lab are like tennis shoes; some people like Nike, and some people like Reebok. For...
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Analyst/Coordinator
Our relationship with GE Healthcare has been good. GE Healthcare answers our questions.
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Analyst/Coordinator
The vendor has very clear, up-front pricing. They have variable pricing, and I think that is a nice...
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Analyst/Coordinator
The vendor's project managers are typically good. The people we have worked closely with know our...
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Analyst/Coordinator
We have had trouble getting answers from the vendor's support people a couple of times. We reached...
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Analyst/Coordinator
Mac-Lab is fully integrated into our reporting system. It brings data over the way it is supposed...
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Analyst/Coordinator
The views and usage could be a little easier. Those who know Mac-Lab really well understand it, but...
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Analyst/Coordinator
Healthcare is crazy expensive, but Mac-Lab is a good product, so we feel like we are getting our...
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Director
We actually use Mac-Lab in hybrid labs, so its ability to handle different areas is a great benefit.
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Director
We are always looking for better integration, such as with our marketing and supplies tracking. We...
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Director
GE Healthcare has a complete solution. McKesson sold their system, and we weren’t very happy about...
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Director
One thing I do not like about the product is it does not integrate with our EMR where the physicians...
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Director
We are self sufficient in the system. The only thing that we need from the vendor is the system's...
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Director
GE Healthcare's customer service is wonderful. The vendor's support is there for us. That is nice....
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Director
GE Healthcare's executive involvement is good. I can even go to our sales representative with...
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Director
Mac-Lab is working well. I know that the vendor is working on the solution, but we would really like...
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Director
Some of our people don't like that there are five different ways to do the same thing in the...
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Manager
We have a salesperson involved. The vendor keeps all the promises they can keep. GE struggles on...
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Manager
I actually really don’t like Mac-Lab in terms of quality. I still like it, but there are a couple of...
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Manager
One of the things I really like is how easy it is to set up macros. It is really easy for users to...
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Manager
I would complain about the reporting, but in the updated version, I already know that GE has...
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Manager
The vendor has really come a long way in terms of having a nice structured reporting system and a...
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Manager
I give the vendor a solid A for keeping their promises. They have never overpromised, and they have...
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Manager
The system was pretty much out of the box. We have had a lot of experience with the vendor, and the...
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Manager
The system can harvest a lot of information up front, and it makes sense to compile it. When it came...
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Manager
The vendor's support has been really good. We have not had to go to the executives to get issues...
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Analyst/Coordinator
The one strength that GE Healthcare has is that they are organized, and everything is well...
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Director
Mac-Lab just works. It doesn’t take a lot of time and attention. GE is like the silent A student. I...
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Director
The product doesn’t really integrate with other GE products, but I don’t need it to. GE products are...
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Director
Mac-Lab is fine. I don’t have anything to compare it to, but the staff seems to like documenting in...
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Manager
Mac-Lab has been pretty good, but we have had some issues. It seems like GE is dragging their feet....
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Manager
We would like to see more robust features on the inventory side. That is a place where GE could improve....
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CEO/President
GE isn't leading the way in technology, but the system is stable. We wanted to have one vendor since...
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Nurse
Mac-Lab is very stable, and while it is getting dated, it is reliable. We never have any issues with...
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Nurse
The support team at GE is good, but it is a hassle to get to them. The phone tree is almost...
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Manager
We are very satisfied with the way that the vendor supported us during the COVID-19 crisis. We...
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Manager
We aren't going to continue with Mac-Lab. The product is nearing the end of its life, so we need to...
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Manager
We are a little bit disorganized. We are a big facility. We asked GE to move workstations, and they...
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Manager
What GE promoted was fine. We have a very old version. We don't have many expectations. We are aware...
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Manager
As an IT professional who needs to interact with the system, I feel that it is not intuitive for me...
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Manager
The vendor did very well with their implementation services. GE's staff was really nice and worked...
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Manager
The last upgrade that we did was a few years ago. Since then, we haven't done anything. The upgrade...
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Manager
When I need to call our service person, I call that person directly. That is easy. The person knows...
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Manager
The vendor executives get involved when money is involved.
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Analyst/Coordinator
GE Healthcare has been pretty good. They come with a project plan, and they have an idea of what...
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Analyst/Coordinator
I don't know what the training will be like at this point because it is going to have to have...
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Manager
Mac-Lab is good overall and stable, but the technology is older, and the development is stagnant.
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Manager
The support from GE is good, and luckily, since we don't have any real issues, we just don't have to...
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Analyst/Coordinator
Mac-Lab has been steady and reliable, but it has been stagnant for several years. I am not even sure...
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Analyst/Coordinator
Mac-Lab has been having some issues. Overall, it feels like we are getting the runaround from GE. I...
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Manager
Mac-Lab is stable, and we don't have a lot of problems with it. But it is also not jumping ahead in...
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Director
We are staying with Mac-Lab. We have looked at a different product, but our hospital has elected to...
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Director
Most of the training for Mac-Lab was directed toward the clinicians; there wasn’t as much training...
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Director
With Mac-Lab, our support has been really good. The vendor doesn’t reach out unless we are behind on...
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