Mac-Lab Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Product
We are relatively happy with the solution. Our managers like Mac-Lab because they have been working...
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Relationship
GE HealthCare's support people sometimes don't know what causes technical problems. Most of the...
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Product
The Mac-Lab integration went a lot smoother than our integrations of other products from GE...
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Relationship
The field engineer for Mac-Lab is amazing. If I have any issues, they reach out to me.
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Operations, Product
In the building of new exams or new products, we are probably not maximizing Mac-Lab as well as we...
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Relationship
I don't feel like there really is much in terms of proactivity from GE HealthCare. However, I don't...
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Value
I might consider buying Mac-Lab again. Our staff members have certainly had very few to no...
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Relationship, Product
It is harder to get updates; they just take a long time to get through the system when we want to...
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Relationship
Depending on what we call for, GE HealthCare has different service engineers. Some of them are...
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Relationship
I would say GE HealthCare keeps their promises. Where there is any perception that they haven't is...
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Culture, Loyalty, Relationship
If the decision were up to me, I probably would buy Mac-Lab again. That is a moot point at this...
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Culture, Value
Mac-Lab wasn’t on the operating system that the vendor promised it would be, and when we had to...
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Product
My end users seem to be fairly happy and satisfied with Mac-Lab, and we do get the data we want out...
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Culture, Value
We can't talk to GE HealthCare without paying for something. We also can't ask the Mac-Lab people...
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Operations
I paid for some Mac-Lab training, but the product was broken when I had the training, so I got no...
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Product
Mac-Lab is very behind the times to me, at least as far as technology goes. I would like to see it...
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Culture
I would absolutely not buy Mac-Lab if I had to make the choice again. I tried to talk people out of...
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Operations, Product
With GE HealthCare, there are a couple of things that we struggled with, especially with the EHR...
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Product
Mac-Lab really worked well.
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Loyalty, Product
When an organization buys Mac-Lab, if they don't have anything to integrate it with, then it has no...
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Relationship, Product
Mac-Lab is very easy to use. It is pretty basic. GE HealthCare will come on-site for PMs and things...
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Value
GE HealthCare charges for every little thing. If I scratch my nose, GE HealthCare is going to charge...
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Product
Delivering new technology is where GE HealthCare could really improve. They haven't changed the...
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Loyalty, Product
Mac-Lab has been around for a long time. We are probably going to end up keeping it because there...
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Value
If we wanted things for the system, GE HealthCare would charge us for every little thing. However,...
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Loyalty, Value
We are not taxing Mac-Lab very much, but it completely meets our needs and does that at an...
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Product
I wish Mac-Lab would integrate with our EHR a little better. We want to send things between the...
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Relationship
Our needs for Mac-Lab are very minor, so GE HealthCare has no promises to keep. When we ask if they...
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Culture
As far as charges go, I have been a customer for so long that if I complain enough to my sales team...
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Relationship, Operations
I have not had any big issues with Mac-Lab. My cardiology team has been very happy with the training...
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Operations, Product
The ease of use for Mac-Lab is a little more complicated and complex. There are so many things about...
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Relationship
We don't have a lot to ask for from GE HealthCare. We have occasionally had some challenges in the...
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Loyalty, Operations
The last version of Mac-Lab was a little bit challenging because of some parts of the solution....
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Product
As far as what we are getting for the hemodynamics, Mac-Lab has been consistent. I have used Mac-Lab...
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Operations, Value
GE HealthCare did well with Mac-Lab’s implementation. However, I find it frustrating that every time...
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Operations, Product
I work with and help with the upgrades from our standpoint. Mac-Lab can integrate, and the...
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Relationship, Operations
GE HealthCare did a good job with training. They do fine with regard to executive involvement, and...
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Operations, Product
If we miss a pressure, we miss mapping something, and things are very easy to go back and recover....
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Product
We have Mac-Lab and a cardio lab system, so we upgraded both of those, and that whole process was wonderful....
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Product
I like how the macros and forms are set up. The end user selects a statement of something that...
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Operations, Product
The product is not very user-friendly. There is something almost daily where somebody changes the...
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Value
The vendor charges for every little thing. If we want to change a decimal or semicolon, we have to...
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Product
There may be a different response from someone doing just interventional cardiology, but in...
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Product
GE HealthCare is supposed to keep the product updated and ensure functionality and security. We have...
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Product
The upgrade provided very minimal, if any, improvement in functionality. The big thing that could be...
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Operations
I don't think there is any ongoing training. When we have new staff members, it would be helpful to...
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Relationship
I have a person at GE HealthCare that I can reach out to. GE HealthCare is Johnny-on-the spot when I...
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Loyalty, Product
Mac-Lab has not changed or evolved a whole lot because it does its job, and it does it well. The...
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Value
With GE HealthCare, calls are free, but service is a cost, and that is really open and honest. There...
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Relationship, Operations
GE HealthCare gives us tools to monitor the changes that are made by the techs because if we make an...
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Value
Mac-Lab is a really expensive product even though it does what we need. That is just the necessary...
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Product
Mac-Lab really runs like a top, even on our Centricity side. It feeds back into the supplies used...
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Operations
We received some initial training on Mac-Lab from GE HealthCare, and there is really not much...
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Relationship
GE HealthCare doesn't have any type of proactive monitoring. We are the ones reaching out to them...
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Loyalty
Mac-Lab is still not there yet with interoperability between hospitals. But I look forward to seeing...
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Product
We would like to see more integration or interoperability with Mac-Lab. We would like a more...
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Loyalty, Relationship
I'm not getting a sense that GE HealthCare has a robust R&D pipeline. We keep on asking them for...
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Relationship, Value
Although Mac-Lab is very expensive, it is extremely stable and very robust. It hardly ever has...
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Culture, Relationship
When things go wrong, GE HealthCare waits for us to call them instead of being proactive. Also,...
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Product
I wish that Mac-Lab had a better user interface, a better admin interface, better documentation, and...
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Product
Mac-Lab is bloated, but it gets the job done. Using the system is like trying to be nice to an...
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Relationship
It may take a while, but GE HealthCare keeps their promises. For example, it takes a lot of time to...
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Product
Mac-Lab is very complicated. Other than running the base functions, doing anything like adding new...
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Loyalty, Product
Compared to other hemo system installations I have done, Mac-Lab’s installation was extremely...
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Operations
There isn't really a lot of official ongoing training for Mac-Lab. Users either go to the class in...
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Relationship
Mac-Lab seems to always be ready and available with very little downtime, and the vendor has great...
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Loyalty, Product
Mac-Lab is usable, and the technology is fine now that we are on the upgraded version. I think...
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Loyalty, Value
The up-front costs for Mac-Lab are rather enormous, but the ongoing costs are very minimal, so it...
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Relationship, Operations
GE HealthCare keeps all their promises eventually. They are very slow moving. We had a project to...
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