Mac-Lab
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Functionality and Upgrades
I don't really have a problem with Mac-Lab. However, our cath lab uses a lot of other systems, and...
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Functionality and Upgrades
The system has been a good, dependable product. It hasn't gone down often.
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ROI / Cost (care and feeding)
The cost of Mac-Lab seems to be very expensive. I wish we would have looked at other options for our...
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Interfacing and Integration
GE Healthcare has made some nice changes to make integrating with other solutions not require a...
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Interfacing and Integration
It took a while for Mac-Lab to start supporting our integration goals. We have a couple of different...
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Service and Support
I don’t think I have ever heard from GE Healthcare proactively about an issue in our system. I...
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Interfacing and Integration
For Mac-Lab, it is important for the vendor to continue down the road of seamless integration...
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Service and Support
There is always room for improvement. Whenever there is an upgrade, I do some QA and see some...
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Service and Support
Getting things escalated with the vendor isn't always easy.
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Service and Support
GE stays either pretty current or right at the top of the market with their functionality. We can...
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Sales and Contracting
GE Healthcare’s quote process is pretty good, and the vendor is well tested.
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Other Observations & Comments
Mac-Lab’s training is more on the clinical side, not on the IT side, but there is nothing super...
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Interfacing and Integration
GE has pretty much exactly met the integration needs we had with their system. Mac-Lab has been a...
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Functionality and Upgrades
Mac-Lab is easy enough, but it is a little clunky, which is why we replaced parts of it. The system...
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Service and Support
We have to ask GE Healthcare questions about how we can be more efficient before they will come to...
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Functionality and Upgrades
Mac-Lab is one of the industry-leading products for hemodynamic analysis. It is a really good...
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Relationship
GE Healthcare does very well with trying to keep us up and running when we are having issues. The...
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Functionality and Upgrades
Mac-Lab is a great tool. It works very well for what we are using it for. I would like cases to go...
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Implementation and Training
We didn't have any problems with the implementation. GE Healthcare was excellent. The vendor came...
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Functionality and Upgrades
The issue with Mac-Lab is that almost every time GE Healthcare patches the server, we lose our...
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Service and Support
The support is great. When I call the support team, they are right on top of things. Sometimes I...
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Functionality and Upgrades
GE Healthcare does things for the product, but those things don't really solve our problems. We want...
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Future Outlook
We are moving away from Mac-Lab. It is a very solid product, and the vendor fixes most of the issues...
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Relationship
GE Healthcare never promises us anything, so they never have to do anything. That means that when...
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ROI / Cost (care and feeding)
GE Healthcare charges us for everything. We could breathe on the product and GE Healthcare would...
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Service and Support
GE Healthcare's support people have been very, very good through all of the systems upgrades. The...
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Functionality and Upgrades
It would make things easier for our end users if we only had one system to chart in. Our nurses have...
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Future Outlook
The system is easy to use. I am really looking forward to its newest upgrade.
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Functionality and Upgrades
Mac-Lab is stable, and we don't have any issues or reported downtime.
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ROI / Cost (care and feeding)
GE is always expensive, and trying to figure out the real cost of anything seems like a project. I...
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ROI / Cost (care and feeding)
One of the reasons we are always concerned about Mac-Lab is that the product has no real ROI. In...
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ROI / Cost (care and feeding)
GE Healthcare charges us for everything. They do not avoid nickel-and-diming; they promote it. They...
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Implementation and Training
GE does some training, but the training is not as good as we would like. We have to go to another...
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Relationship
GE doesn’t plan to work with us on interoperability. When we had an issue with a particular aspect...
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Functionality and Upgrades
One would think that with all the upgrades, GE Healthcare would be coming out with new and advanced...
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Relationship
We bring GE’s executives a number of different ideas for solutions, and those ideas seem to go nowhere....
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ROI / Cost (care and feeding)
I would tell my peers that the clinicians love Mac-Lab, but from a financial perspective, the...
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Implementation and Training
There was some detailed training offered for some aspects, but for other aspects, the training was...
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Service and Support
The implementation of a recent upgrade was pretty poor. We ran into a lot of unexpected problems,...
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Relationship
The vendor is a little slow when it comes to staying ahead of the operating system’s end of its life....
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Functionality and Upgrades
The number-one complaint I get about Mac-Lab is that the patient's name on the screen is far too...
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Functionality and Upgrades
GE has recently done the slickest upgrade in years. The vendor completely reconfigured the system's...
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Functionality and Upgrades
I really like Mac-Lab. It is really easy to support. The vendor supports the product once it gets...
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Functionality and Upgrades
Mac-Lab is top of the line when it comes to patient hemodynamics and patient monitoring. We don't...
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Functionality and Upgrades
GE is virtualizing servers and unleashing things so that customers don't have to buy everything from...
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Relationship
GE has turned around in the last four or five years, and they are now starting to get better...
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Implementation and Training
GE Healthcare needs to do better with their training, technical support, and education. The labs are...
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Functionality and Upgrades
I love Mac-Lab. I think it is the best hemodynamics system out there. Once we set up macros, the...
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Relationship
The vendor was engaged when we first bought the product, and then they sort of disappeared.
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Functionality and Upgrades
As an acquisition system, the product is reliable and robust. However, it would be nice to have a...
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Interfacing and Integration
We recently changed our EMR, and we are not using inventory management through Mac-Lab anymore. The...
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Service and Support
When the system crashes or gets a hiccup, we can call the vendor’s so-called instant help desk, but...
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Functionality and Upgrades
There is a new update in the works, and we are not sure whether the update is going to improve what...
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Functionality and Upgrades
Some of the product functionality isn't good. GE has struggled to get it up to speed. They are...
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ROI / Cost (care and feeding)
GE has laid decent groundwork for the cardiology workflow. They need to fine-tune it, but not at the...
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Functionality and Upgrades
The product gives us the functionality for doing different workflows. We can do the Mac-Lab workflow...
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Functionality and Upgrades
It has been a struggle for us to improve Mac-Lab and use it for our cath and interventional...
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Implementation and Training
I don't know whether we have received any real training from the vendor. The vendor did some...
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Functionality and Upgrades
GE Healthcare will deliver a product, and then they will leave it alone until it is time for an...
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Service and Support
The vendor's support people are really good. They are willing to come on-site when we need them to.
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Relationship
I have never talked to one of the vendor's executives about the product. I have only spoken to the...
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Interfacing and Integration
The system's integration of data and data inventory management could be better tuned. That sounds...
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Functionality and Upgrades
We are newly live on the newest version, which has the latest and greatest things for our cath lab....
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Implementation and Training
The training was good, direct, and to the point. We have team members who are now superusers and can...
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Service and Support
Mac-Lab is reliable and is always up and running. We very rarely run into any issues, and when we...
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Lessons Learned
I am not a fan of GE in general. I wouldn't buy the solution again unless there was nothing else...
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Service and Support
When there is an issue with Mac-Lab or another solution from GE, there is a lot of finger pointing....
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Sales and Contracting
GE’s record keeping needs work. We have a support agreement with them, and when we call for support,...
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Implementation and Training
GE had a team focused on the implementation, and it seemed like they wanted to get to the end point...
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Interfacing and Integration
It is a challenge to support our integration goals. I understand that the equipment is FDA...
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Functionality and Upgrades
The software does a good job at what it does. The solution is pretty reliable. The people that use...
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Functionality and Upgrades
Some parts of the workflow are clunky. We have done as much as we can to make it easier for our...
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Technology
The solution was delivered, and it is pretty static. It does what it does, but there are still...
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Future Outlook
We are planning on getting an update to the system. We are just waiting on the vendor to tell us when....
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Other Observations & Comments
GE needs to make improvements on the inventory areas of the system for sure. There are a few things...
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Relationship
We have quite a bit of the vendor's technology, but when they introduce new things to us, they don’t...
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ROI / Cost (care and feeding)
We definitely get value from the system, but it does cost us a lot of money. Someone has to pay for...
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ROI / Cost (care and feeding)
We recently had an issue with the vendor's charges; it was solved, but they blamed us for it. GE...
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Implementation and Training
GE Healthcare’s training is phenomenal.
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Interfacing and Integration
Mac-Lab integrates fairly well with the procedure log.
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Service and Support
There are a lot of requests, but getting a contract manager to start a project just takes a long...
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Functionality and Upgrades
When we are inside of Mac-Lab, there are a lot of drop-down submenus, like the old Russian nesting...
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Functionality and Upgrades
The system has just about everything we need. We are pretty satisfied with what it is doing now that...
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Service and Support
Historically, the vendor's proactivity really wasn't great, but it has been better lately. That...
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ROI / Cost (care and feeding)
We really had to work diligently with GE Healthcare to get the price in a workable price range. The...
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