Mac-Lab
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Manager

I really like Mac-Lab. It is really easy to support. The vendor supports the product once it gets...

Apr 2022
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Manager

Mac-Lab is top of the line when it comes to patient hemodynamics and patient monitoring. We don't...

Apr 2022
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Manager

GE is virtualizing servers and unleashing things so that customers don't have to buy everything from...

Apr 2022
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Manager

GE has turned around in the last four or five years, and they are now starting to get better...

Apr 2022
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Manager

GE Healthcare needs to do better with their training, technical support, and education. The labs are...

Apr 2022
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Manager

I love Mac-Lab. I think it is the best hemodynamics system out there. Once we set up macros, the...

Mar 2022
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Physician

The vendor was engaged when we first bought the product, and then they sort of disappeared.

Feb 2022
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Physician

As an acquisition system, the product is reliable and robust. However, it would be nice to have a...

Feb 2022
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Physician

We recently changed our EMR, and we are not using inventory management through Mac-Lab anymore. The...

Feb 2022
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Physician

When the system crashes or gets a hiccup, we can call the vendor’s so-called instant help desk, but...

Feb 2022
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Physician

There is a new update in the works, and we are not sure whether the update is going to improve what...

Feb 2022
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Manager

Some of the product functionality isn't good. GE has struggled to get it up to speed. They are...

Jan 2022
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Manager

GE has laid decent groundwork for the cardiology workflow. They need to fine-tune it, but not at the...

Jan 2022
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Manager

The product gives us the functionality for doing different workflows. We can do the Mac-Lab workflow...

Jan 2022
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Manager

It has been a struggle for us to improve Mac-Lab and use it for our cath and interventional...

Jan 2022
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Manager

I don't know whether we have received any real training from the vendor. The vendor did some...

Jan 2022
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Manager

GE Healthcare will deliver a product, and then they will leave it alone until it is time for an...

Jan 2022
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Manager

The vendor's support people are really good. They are willing to come on-site when we need them to.

Jan 2022
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Manager

I have never talked to one of the vendor's executives about the product. I have only spoken to the...

Jan 2022
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Manager

The system's integration of data and data inventory management could be better tuned. That sounds...

Jan 2022
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Manager

We are newly live on the newest version, which has the latest and greatest things for our cath lab....

Dec 2021
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Manager

The training was good, direct, and to the point. We have team members who are now superusers and can...

Dec 2021
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Manager

Mac-Lab is reliable and is always up and running. We very rarely run into any issues, and when we...

Dec 2021
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Manager

I am not a fan of GE in general. I wouldn't buy the solution again unless there was nothing else...

Dec 2021
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Manager

When there is an issue with Mac-Lab or another solution from GE, there is a lot of finger pointing....

Dec 2021
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Manager

GE’s record keeping needs work. We have a support agreement with them, and when we call for support,...

Dec 2021
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Manager

GE had a team focused on the implementation, and it seemed like they wanted to get to the end point...

Dec 2021
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Manager

It is a challenge to support our integration goals. I understand that the equipment is FDA...

Dec 2021
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Manager

The software does a good job at what it does. The solution is pretty reliable. The people that use...

Dec 2021
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Manager

Some parts of the workflow are clunky. We have done as much as we can to make it easier for our...

Dec 2021
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Manager

The solution was delivered, and it is pretty static. It does what it does, but there are still...

Dec 2021
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Manager

We are planning on getting an update to the system. We are just waiting on the vendor to tell us when....

Dec 2021
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Manager

GE needs to make improvements on the inventory areas of the system for sure. There are a few things...

Dec 2021
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Manager

We have quite a bit of the vendor's technology, but when they introduce new things to us, they don’t...

Dec 2021
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Manager

We definitely get value from the system, but it does cost us a lot of money. Someone has to pay for...

Dec 2021
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Manager

We recently had an issue with the vendor's charges; it was solved, but they blamed us for it. GE...

Dec 2021
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Director

GE Healthcare’s training is phenomenal.

Dec 2021
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Manager

Mac-Lab integrates fairly well with the procedure log.

Dec 2021
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Manager

There are a lot of requests, but getting a contract manager to start a project just takes a long...

Dec 2021
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Manager

When we are inside of Mac-Lab, there are a lot of drop-down submenus, like the old Russian nesting...

Dec 2021
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Manager

The system has just about everything we need. We are pretty satisfied with what it is doing now that...

Dec 2021
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Manager

Historically, the vendor's proactivity really wasn't great, but it has been better lately. That...

Dec 2021
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Manager

We really had to work diligently with GE Healthcare to get the price in a workable price range. The...

Dec 2021
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Manager

Mac-Lab’s ability to mold the workflows into financial or billing applications is limited. We...

Dec 2021
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Manager

GE Healthcare does not have enough field engineers that allow for fast turnaround times for major...

Dec 2021
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Manager

GE Healthcare is driving tangible outcomes, but I would just like to see them do that a little bit...

Dec 2021
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Manager

The vendor needs to improve the product's integration capabilities with their reporting system. When...

Dec 2021
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Analyst/Coordinator

The vendor doesn't charge us a lot because we basically chose GE Healthcare as our vendor of choice....

Dec 2021
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Analyst/Coordinator

I like what GE Healthcare presents. The solution is seamlessly integrated. In the cath lab, we have...

Dec 2021
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Manager

We have a very good relationship with our local service representative, and that is huge. That...

Dec 2021
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Manager

Mac-Lab is very user friendly. It is pretty customizable. We can make it work for what we need no...

Dec 2021
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Manager

We went through an upgrade, but we can't tell whether there are a lot of differences. GE Healthcare...

Dec 2021
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Manager

We had some issues with Mac-Lab. The frustrating was the finger-pointing between the Mac-Lab team...

Dec 2021
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Manager

GE missed some hardware issues and a few other things during our implementation. To GE's credit,...

Dec 2021
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Manager

With GE, we did the MRN conversion, and they charged us for that. Especially now, GE is definitely...

Nov 2021
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Manager

The support is very convoluted. We open a ticket, and GE thanks us and tells us that they will call...

Nov 2021
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Director

Mac-Lab works well and is very stable. We do not have downtime or interruptions in our day-to-day work....

Nov 2021
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Director

While Mac-Lab is reliable, it is older technology, and after years of paying a premium for GE...

Nov 2021
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Director

Overall, our experience with GE Healthcare has been good. The engagement that we get from their...

Nov 2021
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Analyst/Coordinator

The system is very clear and easy to use. We always get good responses from the vendor's contacts...

Oct 2021
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Analyst/Coordinator

Systems like Mac-Lab are like tennis shoes; some people like Nike, and some people like Reebok. For...

Oct 2021
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Analyst/Coordinator

Our relationship with GE Healthcare has been good. GE Healthcare answers our questions.

Oct 2021
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Analyst/Coordinator

The vendor has very clear, up-front pricing. They have variable pricing, and I think that is a nice...

Sep 2021
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Analyst/Coordinator

The vendor's project managers are typically good. The people we have worked closely with know our...

Sep 2021
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Analyst/Coordinator

We have had trouble getting answers from the vendor's support people a couple of times. We reached...

Sep 2021
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Analyst/Coordinator

Mac-Lab is fully integrated into our reporting system. It brings data over the way it is supposed...

Sep 2021
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Analyst/Coordinator

The views and usage could be a little easier. Those who know Mac-Lab really well understand it, but...

Sep 2021
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Analyst/Coordinator

Healthcare is crazy expensive, but Mac-Lab is a good product, so we feel like we are getting our...

Sep 2021
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Director

We actually use Mac-Lab in hybrid labs, so its ability to handle different areas is a great benefit.

Aug 2021
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Director

We are always looking for better integration, such as with our marketing and supplies tracking. We...

Aug 2021
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Director

GE Healthcare has a complete solution. McKesson sold their system, and we weren’t very happy about...

Jul 2021
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Director

One thing I do not like about the product is it does not integrate with our EMR where the physicians...

Jul 2021
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Director

We are self sufficient in the system. The only thing that we need from the vendor is the system's...

Jun 2021
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Director

GE Healthcare's customer service is wonderful. The vendor's support is there for us. That is nice....

Jun 2021
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Director

GE Healthcare's executive involvement is good. I can even go to our sales representative with...

Jun 2021
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Director

Mac-Lab is working well. I know that the vendor is working on the solution, but we would really like...

Jun 2021
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Director

Some of our people don't like that there are five different ways to do the same thing in the...

Jun 2021
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