Mac-Lab
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Interfacing and Integration
The best part about the product is that there is a good flow of information from nursing...
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Interfacing and Integration
There is a very limited capability for customizing any data input that we do within Mac-Lab. The...
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Sales and Contracting
GE HealthCare charges an arm and a leg to change a comma or do whatever small thing we need them to...
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Functionality and Upgrades
The vendor underpromises and also underdelivers. The product just doesn't seem to have much in the...
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Implementation and Training
There was really no training from GE HealthCare for our physicians. There was a bit of training for...
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Functionality and Upgrades
Mac-Lab is a solid product, and we don't have any issues or downtime. But the product is not...
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Relationship
The GE Healthcare invoicing is horrendous. But it is very telling when our group does not understand...
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Relationship
GE Healthcare had pretty good integration with everything except one of Epic's products, which is...
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Technology
We have not gotten new technology delivered from GE Healthcare in a long time.
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Service and Support
GE Healthcare has a representative that comes on-site a bit more than other vendors we have used. We...
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Functionality and Upgrades
Mac-Lab is very stable and usable. It is a good system for hemodynamics in the cath lab, but it is...
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Implementation and Training
We have people that come in and give at-the-elbow support every once in a while, but the outside...
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Service and Support
GE’s support team is not good. Things are very convoluted when we talk to them, but they are reliable....
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Relationship
GE is solid, but I don’t like working with them. They are too big. I do not doubt that they are...
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Functionality and Upgrades
Mac-Lab is stable, and the product’s functionalities meet all our needs.
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Interfacing and Integration
GE Healthcare is very siloed. Mac-Lab has to talk to other systems, and that is very difficult with...
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Functionality and Upgrades
Mac-Lab does what it is supposed to do, and we don't have many problems.
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Implementation and Training
GE Healthcare needs to improve their planning. Once they get a person on-site for training or even...
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Technology
A lot of companies are more oriented toward the general population, but there are unique things we...
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Functionality and Upgrades
I don't really have a problem with Mac-Lab. However, our cath lab uses a lot of other systems, and...
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Functionality and Upgrades
The system has been a good, dependable product. It hasn't gone down often.
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ROI / Cost
The cost of Mac-Lab seems to be very expensive. I wish we would have looked at other options for our...
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Interfacing and Integration
GE Healthcare has made some nice changes to make integrating with other solutions not require a...
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Interfacing and Integration
It took a while for Mac-Lab to start supporting our integration goals. We have a couple of different...
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Service and Support
I don’t think I have ever heard from GE Healthcare proactively about an issue in our system. I...
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Interfacing and Integration
For Mac-Lab, it is important for the vendor to continue down the road of seamless integration...
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Service and Support
There is always room for improvement. Whenever there is an upgrade, I do some QA and see some...
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Service and Support
Getting things escalated with the vendor isn't always easy.
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Service and Support
GE stays either pretty current or right at the top of the market with their functionality. We can...
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Sales and Contracting
GE Healthcare’s quote process is pretty good, and the vendor is well tested.
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Other Observations & Comments
Mac-Lab’s training is more on the clinical side, not on the IT side, but there is nothing super...
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Interfacing and Integration
GE has pretty much exactly met the integration needs we had with their system. Mac-Lab has been a...
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Functionality and Upgrades
Mac-Lab is easy enough, but it is a little clunky, which is why we replaced parts of it. The system...
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Service and Support
We have to ask GE Healthcare questions about how we can be more efficient before they will come to...
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Functionality and Upgrades
Mac-Lab is one of the industry-leading products for hemodynamic analysis. It is a really good...
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Relationship
GE Healthcare does very well with trying to keep us up and running when we are having issues. The...
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Functionality and Upgrades
Mac-Lab is a great tool. It works very well for what we are using it for. I would like cases to go...
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Implementation and Training
We didn't have any problems with the implementation. GE Healthcare was excellent. The vendor came...
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Functionality and Upgrades
The issue with Mac-Lab is that almost every time GE Healthcare patches the server, we lose our...
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Service and Support
The support is great. When I call the support team, they are right on top of things. Sometimes I...
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Functionality and Upgrades
GE Healthcare does things for the product, but those things don't really solve our problems. We want...
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Future Outlook
We are moving away from Mac-Lab. It is a very solid product, and the vendor fixes most of the issues...
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Relationship
GE Healthcare never promises us anything, so they never have to do anything. That means that when...
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ROI / Cost
GE Healthcare charges us for everything. We could breathe on the product and GE Healthcare would...
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Service and Support
GE Healthcare's support people have been very, very good through all of the systems upgrades. The...
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Functionality and Upgrades
It would make things easier for our end users if we only had one system to chart in. Our nurses have...
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Future Outlook
The system is easy to use. I am really looking forward to its newest upgrade.
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Functionality and Upgrades
Mac-Lab is stable, and we don't have any issues or reported downtime.
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ROI / Cost
GE is always expensive, and trying to figure out the real cost of anything seems like a project. I...
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ROI / Cost
One of the reasons we are always concerned about Mac-Lab is that the product has no real ROI. In...
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ROI / Cost
GE Healthcare charges us for everything. They do not avoid nickel-and-diming; they promote it. They...
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Implementation and Training
GE does some training, but the training is not as good as we would like. We have to go to another...
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Relationship
GE doesn’t plan to work with us on interoperability. When we had an issue with a particular aspect...
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Functionality and Upgrades
One would think that with all the upgrades, GE Healthcare would be coming out with new and advanced...
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Relationship
We bring GE’s executives a number of different ideas for solutions, and those ideas seem to go nowhere....
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ROI / Cost
I would tell my peers that the clinicians love Mac-Lab, but from a financial perspective, the...
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Implementation and Training
There was some detailed training offered for some aspects, but for other aspects, the training was...
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Service and Support
The implementation of a recent upgrade was pretty poor. We ran into a lot of unexpected problems,...
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Relationship
The vendor is a little slow when it comes to staying ahead of the operating system’s end of its life....
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Functionality and Upgrades
The number-one complaint I get about Mac-Lab is that the patient's name on the screen is far too...
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Functionality and Upgrades
GE has recently done the slickest upgrade in years. The vendor completely reconfigured the system's...
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Functionality and Upgrades
I really like Mac-Lab. It is really easy to support. The vendor supports the product once it gets...
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Functionality and Upgrades
Mac-Lab is top of the line when it comes to patient hemodynamics and patient monitoring. We don't...
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Functionality and Upgrades
GE is virtualizing servers and unleashing things so that customers don't have to buy everything from...
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Relationship
GE has turned around in the last four or five years, and they are now starting to get better...
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Implementation and Training
GE Healthcare needs to do better with their training, technical support, and education. The labs are...
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Functionality and Upgrades
I love Mac-Lab. I think it is the best hemodynamics system out there. Once we set up macros, the...
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