Mac-Lab
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
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User Commentary
I really like Mac-Lab. It is really easy to support. The vendor supports the product once it gets...
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Mac-Lab is top of the line when it comes to patient hemodynamics and patient monitoring. We don't...
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GE is virtualizing servers and unleashing things so that customers don't have to buy everything from...
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GE has turned around in the last four or five years, and they are now starting to get better...
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GE Healthcare needs to do better with their training, technical support, and education. The labs are...
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I love Mac-Lab. I think it is the best hemodynamics system out there. Once we set up macros, the...
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The vendor was engaged when we first bought the product, and then they sort of disappeared.
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As an acquisition system, the product is reliable and robust. However, it would be nice to have a...
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We recently changed our EMR, and we are not using inventory management through Mac-Lab anymore. The...
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When the system crashes or gets a hiccup, we can call the vendor’s so-called instant help desk, but...
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There is a new update in the works, and we are not sure whether the update is going to improve what...
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Some of the product functionality isn't good. GE has struggled to get it up to speed. They are...
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GE has laid decent groundwork for the cardiology workflow. They need to fine-tune it, but not at the...
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The product gives us the functionality for doing different workflows. We can do the Mac-Lab workflow...
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It has been a struggle for us to improve Mac-Lab and use it for our cath and interventional...
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I don't know whether we have received any real training from the vendor. The vendor did some...
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GE Healthcare will deliver a product, and then they will leave it alone until it is time for an...
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The vendor's support people are really good. They are willing to come on-site when we need them to.
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I have never talked to one of the vendor's executives about the product. I have only spoken to the...
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The system's integration of data and data inventory management could be better tuned. That sounds...
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We are newly live on the newest version, which has the latest and greatest things for our cath lab....
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The training was good, direct, and to the point. We have team members who are now superusers and can...
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Mac-Lab is reliable and is always up and running. We very rarely run into any issues, and when we...
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I am not a fan of GE in general. I wouldn't buy the solution again unless there was nothing else...
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When there is an issue with Mac-Lab or another solution from GE, there is a lot of finger pointing....
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GE’s record keeping needs work. We have a support agreement with them, and when we call for support,...
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GE had a team focused on the implementation, and it seemed like they wanted to get to the end point...
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It is a challenge to support our integration goals. I understand that the equipment is FDA...
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The software does a good job at what it does. The solution is pretty reliable. The people that use...
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Some parts of the workflow are clunky. We have done as much as we can to make it easier for our...
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The solution was delivered, and it is pretty static. It does what it does, but there are still...
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We are planning on getting an update to the system. We are just waiting on the vendor to tell us when....
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GE needs to make improvements on the inventory areas of the system for sure. There are a few things...
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We have quite a bit of the vendor's technology, but when they introduce new things to us, they don’t...
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We definitely get value from the system, but it does cost us a lot of money. Someone has to pay for...
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We recently had an issue with the vendor's charges; it was solved, but they blamed us for it. GE...
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GE Healthcare’s training is phenomenal.
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Mac-Lab integrates fairly well with the procedure log.
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There are a lot of requests, but getting a contract manager to start a project just takes a long...
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When we are inside of Mac-Lab, there are a lot of drop-down submenus, like the old Russian nesting...
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The system has just about everything we need. We are pretty satisfied with what it is doing now that...
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Historically, the vendor's proactivity really wasn't great, but it has been better lately. That...
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We really had to work diligently with GE Healthcare to get the price in a workable price range. The...
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Mac-Lab’s ability to mold the workflows into financial or billing applications is limited. We...
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GE Healthcare does not have enough field engineers that allow for fast turnaround times for major...
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GE Healthcare is driving tangible outcomes, but I would just like to see them do that a little bit...
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The vendor needs to improve the product's integration capabilities with their reporting system. When...
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The vendor doesn't charge us a lot because we basically chose GE Healthcare as our vendor of choice....
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I like what GE Healthcare presents. The solution is seamlessly integrated. In the cath lab, we have...
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We have a very good relationship with our local service representative, and that is huge. That...
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Mac-Lab is very user friendly. It is pretty customizable. We can make it work for what we need no...
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We went through an upgrade, but we can't tell whether there are a lot of differences. GE Healthcare...
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We had some issues with Mac-Lab. The frustrating was the finger-pointing between the Mac-Lab team...
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GE missed some hardware issues and a few other things during our implementation. To GE's credit,...
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With GE, we did the MRN conversion, and they charged us for that. Especially now, GE is definitely...
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The support is very convoluted. We open a ticket, and GE thanks us and tells us that they will call...
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Mac-Lab works well and is very stable. We do not have downtime or interruptions in our day-to-day work....
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While Mac-Lab is reliable, it is older technology, and after years of paying a premium for GE...
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Overall, our experience with GE Healthcare has been good. The engagement that we get from their...
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The system is very clear and easy to use. We always get good responses from the vendor's contacts...
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Systems like Mac-Lab are like tennis shoes; some people like Nike, and some people like Reebok. For...
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Our relationship with GE Healthcare has been good. GE Healthcare answers our questions.
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The vendor has very clear, up-front pricing. They have variable pricing, and I think that is a nice...
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The vendor's project managers are typically good. The people we have worked closely with know our...
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We have had trouble getting answers from the vendor's support people a couple of times. We reached...
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Mac-Lab is fully integrated into our reporting system. It brings data over the way it is supposed...
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The views and usage could be a little easier. Those who know Mac-Lab really well understand it, but...
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Healthcare is crazy expensive, but Mac-Lab is a good product, so we feel like we are getting our...
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We actually use Mac-Lab in hybrid labs, so its ability to handle different areas is a great benefit.
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We are always looking for better integration, such as with our marketing and supplies tracking. We...
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GE Healthcare has a complete solution. McKesson sold their system, and we weren’t very happy about...
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One thing I do not like about the product is it does not integrate with our EMR where the physicians...
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We are self sufficient in the system. The only thing that we need from the vendor is the system's...
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GE Healthcare's customer service is wonderful. The vendor's support is there for us. That is nice....
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GE Healthcare's executive involvement is good. I can even go to our sales representative with...
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Mac-Lab is working well. I know that the vendor is working on the solution, but we would really like...
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Some of our people don't like that there are five different ways to do the same thing in the...
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