Xper Information Management Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
For Xper Information Management, experts are constantly reaching out. They do very well with proactivity....
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Relationship, Product
Xper Information Management is a solid platform, the team is very well-oiled, and they work well...
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Product
In terms of Philips’ overall footprint, Xper Information Management is massive, especially when we...
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Relationship, Product
We often have to deal with offshore people, and that is very, very difficult. Their day is our...
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Value
In terms of charging, dealing with the Xper Information Management team was a little nicer than...
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Relationship, Operations
We had excellent support from Philips for the go-live of Xper Information Management. They are good....
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Product
I like Xper Information Management's integration. It seems to be as long as the workflow is executed...
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Relationship
Philips is constantly at the forefront, looking for new advancements and offering new solutions.
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Operations
Not every organization needs a system to manage documentation, supplies, billing, and so on, so I...
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Value
Xper Information Management does a great job. It is just expensive, even if we are only adding a...
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Product
Xper Information Management is just a solid solution that is well supported by Philips. Xper...
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Product
I love the net-fail feature in Xper Information Management. There is an offline caching system, and...
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Relationship
Philips is not good at taking the initiative. They rarely do. I might get some type of alert because...
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Culture, Value
We would like Philips to lower the cost of training. Every time I get a statement of work from...
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Product
I wouldn't buy Xper Information Management again because another vendor we are working with has...
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Loyalty
Xper Information Management was a comprehensive solution from one vendor that met all of our imaging...
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Relationship, Product
The latest upgrade for Xper Information Management is nice in that it gave us some workflows....
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Operations
When the vendor comes in and does an upgrade and then tells us they have to send a patch, I have a...
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Relationship
Philips' support people don't answer in a timely manner. They always want to tell me why I'm doing...
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Relationship, Product
I'm not sure whether the issues I'm having are a result of Philips not doing what they are supposed...
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Relationship
If Philips tells us that they can do something, usually they can. Philips is a little more...
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Operations, Product
There is a little bit of a learning curve to get our employees up to speed when they start to use...
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Loyalty
When we chose Xper Information Management, we brought in a couple of other vendors to look at their...
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Loyalty, Relationship, Operations
Overall, my experience with Philips is pretty good. We run into the most issues with support. We...
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Relationship
Philips is not very proactive; their service is usually reactive. In order to even get to the level...
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Relationship, Product
I would like Philips to be a little more nimble in their development, particularly with AI-related...
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Relationship
Philips has been around for a while. We support the system with our operations team. Things aren't...
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Relationship
Philips is always forthcoming with information on what they can and cannot do. I have called about...
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Loyalty
Things have gone well with the system, and we consistently get the data sent from Philips' Xper...
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Relationship, Product
GE HealthCare has expanded quite a bit, and they have a presence in the EP lab as well as in the...
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Relationship
Philips is a wonderful vendor. We receive great support from them, and they are always very...
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Relationship, Operations
Philips could improve our experience by providing a more seamless installation process. I don't know...
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Relationship, Operations
I have to reach out to Philips on upgrades if they are available. It would be nice to know, ongoing,...
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Value
All of Philips' upgrades cost money, so our institution sometimes doesn't go as fast with the...
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Product
Xper Information Management is working really well. We had a few interface issues with getting all...
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Loyalty, Relationship
We have been expanding Xper Information Management. Sometimes people want to go with another vendor,...
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Product, Value
I would buy Xper Information Management again. I do not have any issues with Philips. We have been...
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Relationship
The support with Philips is hit and miss and seems dependent on who we are working with at the time....
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Relationship
Philips has a good product, and Xper Information Management does the job it is supposed to do, but...
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Product
In the beginning for about the first year, the system was highly problematic and would fail...
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Product
One thing that could be improved in Xper Information Management would be its data mining. That is...
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Product
I like Xper Information Management's ease of use. The product is easy to use because we don't have...
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Value
Philips tends to nickel-and-dime us for any request.
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Loyalty
We are looking at new solutions. We need to standardize across our labs. We inherited Xper...
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Relationship
Philips is usually very on top of things when problems are identified.
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Product
As far as tangible outcomes go, we are using Xper Information Management as a hemodynamic system....
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Loyalty
We have a lot of Philips solutions here, and Philips happens to do these pieces better than their...
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Relationship
For support, we open up tickets, and then we wait for somebody to get back to us. Sometimes I have...
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Operations
We don't get new or ongoing training from Philips. We just use Xper Information Management. I don’t...
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Product
The footballs that come with Xper Information Management are a piece of “!#$%&”. I don't know how...
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Product
Xper Information Management does eventually cross over to whatever we use for our digital charting....
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Product
We had an upgrade to Xper Information Management. The system looks the same and acts the same; I...
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Loyalty
We upgraded our Xper Information Management hardware. We have a software upgrade that will happen in...
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Product, Value
I would probably buy Xper Information Management again. I'm a little less confident in that than I...
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Culture, Relationship, Value
Philips is pretty good about not nickel-and-diming us and not asking for purchase orders for...
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Operations
There is always room to grow, and there are specific things, like the project management, that I...
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Operations
The installation was great. We really liked our installation people from Philips. They came in, did...
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