Xper Information Management Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Relationship, Relationship
Philips has been perfect to work with. They are one of the better vendors that we have worked with....
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Operations, Operations
Philips’ training seems to always be something that everyone is very positive about. We have had no...
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Relationship, Relationship, Product, Product
With Philips, it is like I'm doing administrative stuff to get information to do certain user audits...
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Product, Product
Philips’ last upgrade really met some of the needs that we had; the cardiologists are thrilled. We...
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Product, Product
Philips needs to keep up with technology and have a more web-based application. A more web-based...
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Relationship, Relationship, Product, Product
There is no problem with the quality. The product works fine and is reliable. I don't hear of any...
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Operations, Operations
For training, Philips offers an academy. If our facility or somebody will pay for the training,...
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Relationship, Relationship, Product, Product
Philips is working okay with new technology, but that depends on the department in question. Philips...
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Loyalty, Loyalty, Product, Product
We have a problem with our EMR. We want to hook up Xper devices, but so far, we cannot make that...
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Loyalty, Loyalty
We talked about replacing all the old devices in each room with X3 devices, but I'm not sure what...
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Relationship, Relationship
So far, we have had no problem communicating and getting parts and support from Philips. We have a...
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Relationship, Relationship, Product, Product
We haven’t had too many issues because we really only use the system for a few things. If anything,...
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Loyalty, Loyalty, Product, Product
The Philips interface is old and needs some updating. When we compare the system to other vendors'...
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Relationship, Relationship
We have regular meetings with Philips, and if something is really bad, we have a direct contact...
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Product, Product
The system does what we need it to do. It is kind of clunky, and the user interface is pretty dated....
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Product, Product
As far as integration into our Cerner EMR goes, we are currently using a COLD feed integration...
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Product, Product
With other products, we get a system report at regular intervals throughout the year, and I don't...
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Product, Product
It would be nice if Philips actually dialed in to our servers and poked around. When people go in...
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Relationship, Relationship, Product, Product
There have been a couple of weird issues in the product that we have brought up to Philips, but they...
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Relationship, Relationship
We have run issues up the chain with some of the bigwigs at Philips, and they have actively gotten...
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Loyalty, Loyalty
We are wanting to move away from Xper Information Management. Xper Information Management is going...
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Loyalty, Loyalty
Xper Information Management is absolutely part of our long-term plans. Philips is one of our...
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Relationship, Relationship
The customer service is really good, and whenever we have had trouble with the application on the...
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Operations, Operations, Product, Product, Value, Value
The product works very well, and the integration with our EMR has been smooth. We have had no...
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Relationship, Relationship
Philips has been consistently doing a good job, and they are good at communication. I end up using...
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Product, Product
Until I dig for it, I don’t get any upgrade information. I don't know whether somebody else in my...
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Relationship, Relationship, Product, Product
We have had issues with servers and inflations not crossing over when we do interventions in Xper...
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Product, Product
Some of Xper Information Management’s strengths are that it is easy to modify some of the text and...
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Product, Product
We are not able to modify some of the built-in reports. I would like it to be a bit easier to query...
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Relationship, Relationship, Product, Product
Philips doesn't do a lot in the way of interoperability, and that is one of the downsides. Philips...
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Product, Product
Philips has improved the system's hemodynamic stability in the last year. The vendor had bad...
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Product, Product, Value, Value
I would like to see a better charge-capture platform. The charge-capture platform is not very good;...
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Culture, Culture, Operations, Operations
We didn't have a good experience working with Philips' sales division. We also had an implementation...
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Product, Product
Xper Information Management is integrated with the cath lab equipment that we have in place. The...
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Relationship, Relationship
I recommend that Philips have a better customer relationship with the IT team and provide a road map...
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Operations, Operations
Some aspects of the implementation were spot on, and some were horrible. The service team that came...
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Relationship, Relationship
When I call specific people at Philips, I get excellent service. But when I have to go through the...
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Operations, Operations
When Philips did a remote control into our application, they dialed in and got into our Xper system....
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Product, Product
With every upgrade we get, Philips fixes some things and breaks others. There are a couple of things...
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Product, Product
The hemodynamic monitoring tool is the best out there that we have seen so far.
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Relationship, Relationship, Operations, Operations
I would like Philips to make sure that there is a transition call between the implementation and...
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Product, Product
We recently went to the latest and greatest version of Xper Information Management, though I can't...
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Loyalty, Loyalty, Product, Product
Philips is behind in hemodynamics, but at least they are moving forward. I think most vendors...
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Culture, Culture, Relationship, Relationship, Product, Product
I would like to see more technology. Philips is lacking and does not always deliver what they promise....
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Culture, Culture, Value, Value
We get nickel-and-dimed with Philips, even though they talk about full service with their...
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