Xper Information Management Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Loyalty
Xper Information Management is a very user-friendly platform, and it is very flexible. We are moving...
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Relationship, Product
Philips needs to somehow take into account other service lines that they don't currently cover...
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Relationship, Product
We develop a ton of things with Philips. We are heavily involved with them. Things are going well...
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Product
Whether I would buy Xper Information Management depends on the scenario. We are integrated with...
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Relationship
We would do better with Xper Information Management if our feedback could be taken back to the...
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Value
Xper Information Management is fairly priced within the market, but I’m not blown away by the...
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Relationship, Product
I have done due diligence in the market and have not found anything better than Xper Information...
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Product
I’ve been unhappy with some components of Xper Information Management lately. Most of my concerns...
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Operations
We only dealt with training when we upgraded Xper Information Management. Other than that, we...
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Product
From a performance standpoint, Xper Information Management does a good job. We get the data we need....
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Relationship, Product
I haven’t seen any development or innovation from Philips. I would not say that Xper Information...
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Relationship
Some vendors have a designated customer support person, and most have a phone number that I can call...
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Product
We don't have problems with the vast majority of what we do in Xper Information Management. The data...
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Relationship
For Xper Information Management, experts are constantly reaching out. They do very well with proactivity....
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Relationship, Product
Xper Information Management is a solid platform, the team is very well-oiled, and they work well...
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Product
In terms of Philips’ overall footprint, Xper Information Management is massive, especially when we...
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Relationship, Product
We often have to deal with offshore people, and that is very, very difficult. Their day is our...
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Value
In terms of charging, dealing with the Xper Information Management team was a little nicer than...
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Relationship, Operations
We had excellent support from Philips for the go-live of Xper Information Management. They are good....
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Product
I like Xper Information Management's integration. It seems to be as long as the workflow is executed...
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Relationship
Philips is constantly at the forefront, looking for new advancements and offering new solutions.
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Operations
Not every organization needs a system to manage documentation, supplies, billing, and so on, so I...
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Value
Xper Information Management does a great job. It is just expensive, even if we are only adding a...
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Product
Xper Information Management is just a solid solution that is well supported by Philips. Xper...
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Product
I love the net-fail feature in Xper Information Management. There is an offline caching system, and...
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Relationship
Philips is not good at taking the initiative. They rarely do. I might get some type of alert because...
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Culture, Value
We would like Philips to lower the cost of training. Every time I get a statement of work from...
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Product
I wouldn't buy Xper Information Management again because another vendor we are working with has...
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Loyalty
Xper Information Management was a comprehensive solution from one vendor that met all of our imaging...
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Relationship, Product
The latest upgrade for Xper Information Management is nice in that it gave us some workflows....
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Operations
When the vendor comes in and does an upgrade and then tells us they have to send a patch, I have a...
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Relationship
Philips' support people don't answer in a timely manner. They always want to tell me why I'm doing...
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Relationship, Product
I'm not sure whether the issues I'm having are a result of Philips not doing what they are supposed...
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Relationship
If Philips tells us that they can do something, usually they can. Philips is a little more...
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Operations, Product
There is a little bit of a learning curve to get our employees up to speed when they start to use...
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Loyalty
When we chose Xper Information Management, we brought in a couple of other vendors to look at their...
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Loyalty, Relationship, Operations
Overall, my experience with Philips is pretty good. We run into the most issues with support. We...
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Relationship
Philips is not very proactive; their service is usually reactive. In order to even get to the level...
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Relationship, Product
I would like Philips to be a little more nimble in their development, particularly with AI-related...
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Relationship
Philips has been around for a while. We support the system with our operations team. Things aren't...
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Relationship
Philips is always forthcoming with information on what they can and cannot do. I have called about...
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Loyalty
Things have gone well with the system, and we consistently get the data sent from Philips' Xper...
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Relationship, Product
GE HealthCare has expanded quite a bit, and they have a presence in the EP lab as well as in the...
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Relationship
Philips is a wonderful vendor. We receive great support from them, and they are always very...
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Relationship, Operations
Philips could improve our experience by providing a more seamless installation process. I don't know...
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Relationship, Operations
I have to reach out to Philips on upgrades if they are available. It would be nice to know, ongoing,...
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Value
All of Philips' upgrades cost money, so our institution sometimes doesn't go as fast with the...
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Product
Xper Information Management is working really well. We had a few interface issues with getting all...
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Loyalty, Relationship
We have been expanding Xper Information Management. Sometimes people want to go with another vendor,...
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Commentary Summary
Comment Type Breakout