Xper Information Management
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Operations

Some aspects of the implementation were spot on, and some were horrible. The service team that came...

May 2023
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Analyst/Coordinator

Relationship

When I call specific people at Philips, I get excellent service. But when I have to go through the...

May 2023
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Analyst/Coordinator

Operations

When Philips did a remote control into our application, they dialed in and got into our Xper system....

May 2023
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Analyst/Coordinator

Product

With every upgrade we get, Philips fixes some things and breaks others. There are a couple of things...

May 2023
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Analyst/Coordinator

Product

The hemodynamic monitoring tool is the best out there that we have seen so far.

May 2023
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Analyst/Coordinator

Relationship, Operations

I would like Philips to make sure that there is a transition call between the implementation and...

May 2023
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Manager

Product

We recently went to the latest and greatest version of Xper Information Management, though I can't...

May 2023
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Manager

Loyalty, Product

Philips is behind in hemodynamics, but at least they are moving forward. I think most vendors...

May 2023
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Manager

Culture, Relationship, Product

I would like to see more technology. Philips is lacking and does not always deliver what they promise....

May 2023
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Manager

Culture, Value

We get nickel-and-dimed with Philips, even though they talk about full service with their...

May 2023
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Manager

Product, Product

The product is performing well and providing what we need. We have no complaints.

Apr 2023
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Manager

Culture, Operations

I have talked to Philips' sales team about interfacing Xper Information Management with their...

Apr 2023
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Manager

Culture, Value

If we were making a buying decision, we would investigate other vendors because we are not happy...

Apr 2023
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Manager

Product

The product seems stable, so I don't have to manage too much of it. There are not a whole lot of...

Apr 2023
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Manager

Operations

The vendor could improve their notifications or upgrade training. We have to consistently log in and...

Apr 2023
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Director

Product

The product has nice links with our PACS and our EHR. Philips is working toward more connections...

Mar 2023
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CTO

Relationship

We meet with Philips semiannually to go over all of the changes with the product, and we talk a bit...

Jan 2023
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CTO

Operations

I shouldn't be the smartest guy in the room when it comes to the system. There are a lot of...

Jan 2023
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CTO

Product

Xper Information Management doesn't really integrate with anything. The system does one thing, and...

Jan 2023
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CTO

Loyalty, Relationship, Product

Philips has been working with FlexVision, their image management solution that allows different...

Jan 2023
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Analyst/Coordinator

Relationship

We don't deal with or hear from too many representatives at Philips very often, but that hasn’t been...

Jan 2023
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Manager

Relationship

I would not buy Xper Hemodynamics again. The support is terrible. It is tough to get in line, and it...

Nov 2022
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Manager

Operations

We don't see a lot of big changes, upgrades, and things like those, so I don't feel like Philips is...

Nov 2022
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Manager

Relationship, Product

Usually, we have end-user issues. Our people struggle with the workflow that they have to follow to...

Nov 2022
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Manager

Loyalty

Philips delivers a product that works. We will probably keep Xper Hemodynamics for now, but we might...

Nov 2022
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Manager

Value

I have an issue with the vendor's nickel-and-diming for small changes or small things. Every time we...

Nov 2022
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Director

Relationship

We do not hear anything from Philips, nothing at all. We had a very good account representative, but...

Nov 2022
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Director

Relationship

Ultimately, we want to know what is wrong with the system. We are not too concerned about that...

Nov 2022
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Director

Culture, Relationship, Product, Value

Philips is not necessarily helping us achieve tangible outcomes. Xper Hemodynamics is just doing...

Nov 2022
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Director

Culture, Value

If a friend or peer were considering purchasing the Philips system, I would tell them that if they...

Nov 2022
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Director

Culture, Product

Philips does not have as good of interoperability and is not as smooth as other vendors. At the...

Nov 2022
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Director

Operations, Value

We always have to pay more money if we want Philips to do things that were not written in the scope...

Nov 2022
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Director

Culture, Operations

Xper Hemodynamics is a solid product, but the product is just not as smooth to use as other...

Nov 2022
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Director

Operations

Philips does not do much as an IT team. They do an okay job with operations, but they just do not do...

Nov 2022
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Director

Relationship, Product

Philips is clearly lacking some of the abilities that our other vendors have, so Philips does not...

Nov 2022
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Manager

Product

Xper Hemodynamics could be improved in terms of inventory accounting or inventory product...

Oct 2022
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Manager

Relationship, Product

Phillips does not effectively communicate about enhancements and the benefits of some of the new upgrades....

Oct 2022
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CIO

Relationship

We don't make too many calls to Philips, but typically, they are pretty responsive to our needs.

Sep 2022
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Manager

Loyalty, Product

When Philips got the Xper Flex Cardio physiomonitoring system, there were expectations, such as...

Sep 2022
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Manager

Relationship

The good thing about Philips is their support team. When we call, somebody answers most of the time,...

Sep 2022
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Manager

Relationship, Product

We don't use Xper Hemodynamics to its full extent because we don't have a person to do a lot of...

Sep 2022
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Manager

Product

The only issue that I know of in Xper Hemodynamics is that some of the calculations are getting into...

Sep 2022
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Manager

Product

Xper Hemodynamics has matured over the years. The product was horrendous when it first started out....

Sep 2022
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Manager

Operations, Product

We got trained years ago, and there were so many issues not only with Xper Hemodynamics but also...

Sep 2022
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Analyst/Coordinator

Loyalty, Product

Xper Hemodynamics is just an old product and really needs to be updated. I would like the reporting...

Sep 2022
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Analyst/Coordinator

Product

I like how Xper Hemodynamics is easy to use and relatively easy to set up. The product seems to do...

Sep 2022
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Analyst/Coordinator

Relationship, Operations, Product

The last iteration we had was very difficult. We have a third-party reporting system, and we take in...

Sep 2022
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Analyst/Coordinator

Product

I would like to see improvements in terms of how each workstation attaches to the database. The...

Sep 2022
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Analyst/Coordinator

Culture, Value

We paid for a new interface, and doing any additional interfacing with the product is quite costly,...

Sep 2022
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VP/Other Executive

Product

Xper Hemodynamics is a stable product, and it does a really good job. It is scalable.

Aug 2022
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Analyst/Coordinator

Relationship

We use Xper Hemodynamics and IntelliSpace Cardiovascular together. Sometimes, images or messages...

Aug 2022
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Analyst/Coordinator

Operations

Philips' implementation support people were really good; they came prepared. We didn't have to go...

Aug 2022
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Analyst/Coordinator

Operations

Xper Hemodynamics is really good on the front end. We get the most complaints about adding supplies...

Aug 2022
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Manager

Value

We would buy the product again; we are pretty stuck on it. The product includes a whole bunch of...

Jun 2022
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Manager

Relationship, Product

The techs are the main people who use Xper Hemodynamics. I don't use the system as much. I just get...

Jun 2022
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Analyst/Coordinator

Relationship

Philips has wonderful support people who will fix our issues on the same day that we tell them about...

Jun 2022
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Analyst/Coordinator

Relationship

Philips has been really good at helping us add certain things that we want to the system. That is...

Jun 2022
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Analyst/Coordinator

Product

Xper Hemodynamics is easy to use. We are getting an upgrade to the product that looks very nice. It...

Jun 2022
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Analyst/Coordinator

Product

I really like Xper Hemodynamics. It is the best system out there. It meets my needs better than any...

Jun 2022
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Analyst/Coordinator

Product, Value

There is a button in Xper Hemodynamics that says Purge. We hit the button, and the system is...

Jun 2022
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Analyst/Coordinator

Culture

There are two sides to Philips: the sales side and the service side. The service side is amazing. We...

Jun 2022
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