Xper Information Management Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Value

All of Philips' upgrades cost money, so our institution sometimes doesn't go as fast with the...

May 2025
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Analyst/Coordinator

Product

Xper Information Management is working really well. We had a few interface issues with getting all...

May 2025
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Analyst/Coordinator

Loyalty, Relationship

We have been expanding Xper Information Management. Sometimes people want to go with another vendor,...

May 2025
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Director

Product, Value

I would buy Xper Information Management again. I do not have any issues with Philips. We have been...

Apr 2025
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Manager

Relationship

The support with Philips is hit and miss and seems dependent on who we are working with at the time....

Feb 2025
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Manager

Relationship

Philips has a good product, and Xper Information Management does the job it is supposed to do, but...

Feb 2025
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CTO

Product

In the beginning for about the first year, the system was highly problematic and would fail...

Feb 2025
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Director

Product

One thing that could be improved in Xper Information Management would be its data mining. That is...

Feb 2025
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Director

Product

I like Xper Information Management's ease of use. The product is easy to use because we don't have...

Feb 2025
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Director

Value

Philips tends to nickel-and-dime us for any request.

Feb 2025
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Director

Loyalty

We are looking at new solutions. We need to standardize across our labs. We inherited Xper...

Feb 2025
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VP/Other Executive

Relationship

Philips is usually very on top of things when problems are identified.

Dec 2024
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VP/Other Executive

Product

As far as tangible outcomes go, we are using Xper Information Management as a hemodynamic system....

Dec 2024
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Director

Loyalty

We have a lot of Philips solutions here, and Philips happens to do these pieces better than their...

Dec 2024
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Director

Relationship

For support, we open up tickets, and then we wait for somebody to get back to us. Sometimes I have...

Dec 2024
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Nurse

Operations

We don't get new or ongoing training from Philips. We just use Xper Information Management. I don’t...

Dec 2024
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Nurse

Product

The footballs that come with Xper Information Management are a piece of “!#$%&”. I don't know how...

Dec 2024
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Nurse

Product

Xper Information Management does eventually cross over to whatever we use for our digital charting....

Dec 2024
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Nurse

Product

We had an upgrade to Xper Information Management. The system looks the same and acts the same; I...

Dec 2024
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Analyst/Coordinator

Loyalty

We upgraded our Xper Information Management hardware. We have a software upgrade that will happen in...

Dec 2024
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Analyst/Coordinator

Product, Value

I would probably buy Xper Information Management again. I'm a little less confident in that than I...

Dec 2024
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Analyst/Coordinator

Culture, Relationship, Value

Philips is pretty good about not nickel-and-diming us and not asking for purchase orders for...

Dec 2024
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Analyst/Coordinator

Operations

There is always room to grow, and there are specific things, like the project management, that I...

Dec 2024
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Analyst/Coordinator

Operations

The installation was great. We really liked our installation people from Philips. They came in, did...

Dec 2024
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Analyst/Coordinator

Relationship

I like the support from Philips. Most of the time, unless they don't have a fix yet, we can get the...

Nov 2024
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Analyst/Coordinator

Relationship

I would like Philips to take the customer feedback and implement it a little more quickly. We...

Nov 2024
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Manager

Loyalty, Product

Our cath lab staff has had some issues with Xper Information Management in the past. There have been...

Nov 2024
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Manager

Relationship, Operations

Philips communicates really well. Our project manager was really great at communicating, keeping on...

Nov 2024
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Manager

Operations

When we did upgrades previously, Philips would send somebody out to sit with people and do actual...

Nov 2024
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Manager

Product

Overall, Xper Information Management does exactly what we are looking to have it do. We used to have...

Nov 2024
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Manager

Value

Xper Information Management is a lot more affordable than its competitors in a lot of ways. The...

Nov 2024
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Analyst/Coordinator

Operations

If I asked, Philips would probably give us training, but they would give more web-based training. We...

Nov 2024
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Analyst/Coordinator

Relationship

I meet with Philips, but we don't really talk about Xper Information Management a lot because I just...

Nov 2024
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Analyst/Coordinator

Product

I don't have many issues whatsoever with Xper Information Management. It works as I expect it to...

Nov 2024
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CIO

Loyalty

Xper Information Management is coming to the end of its life. It has some problems because of that,...

Sep 2024
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CIO

Loyalty

We have another solution that we have discussed switching over to, but part of the problem is...

Sep 2024
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CIO

Relationship

If I were talking to someone who was looking at the product, I would tell them that its use would...

Sep 2024
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Nurse

Product

I don't know other products so much to compare Xper Information Management to, but the product is...

Sep 2024
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Nurse

Relationship

Every time I have had to reach out to Philips, I have gotten an instant response and nothing to...

Sep 2024
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Nurse

Operations

I don't know whether it is my lack of knowledge or the ineffectiveness of the training, but I am...

Sep 2024
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Nurse

Relationship

Philips has technology that is amazing. It is just a matter of accessing and using that technology....

Sep 2024
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Manager

Culture, Relationship

I work with multiple teams from Philips, and the salespeople are always forthcoming. Recently, we...

Jun 2024
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Manager

Product

I am always willing to recommend Xper Information Management. Xper Information Management is in all...

Jun 2024
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Manager

Relationship, Value

It is almost 100% true that Philips avoids charging for every little thing. We have had field...

Jun 2024
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