Xper Information Management Commentary
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Subject Expert
Monique Rasband
SRU Manager
Commentary Summary
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User Commentary
Culture, Relationship
I work with multiple teams from Philips, and the salespeople are always forthcoming. Recently, we...
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Product
I am always willing to recommend Xper Information Management. Xper Information Management is in all...
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Relationship, Value
It is almost 100% true that Philips avoids charging for every little thing. We have had field...
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Relationship
Philips has been perfect to work with. They are one of the better vendors that we have worked with....
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Operations
Philips’ training seems to always be something that everyone is very positive about. We have had no...
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Relationship, Product
With Philips, it is like I'm doing administrative stuff to get information to do certain user audits...
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Product
Philips’ last upgrade really met some of the needs that we had; the cardiologists are thrilled. We...
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Product
Philips needs to keep up with technology and have a more web-based application. A more web-based...
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Relationship, Product
There is no problem with the quality. The product works fine and is reliable. I don't hear of any...
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Operations
For training, Philips offers an academy. If our facility or somebody will pay for the training,...
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Relationship, Product
Philips is working okay with new technology, but that depends on the department in question. Philips...
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Loyalty, Product
We have a problem with our EMR. We want to hook up Xper devices, but so far, we cannot make that...
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Loyalty
We talked about replacing all the old devices in each room with X3 devices, but I'm not sure what...
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Relationship
So far, we have had no problem communicating and getting parts and support from Philips. We have a...
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Relationship, Product
We haven’t had too many issues because we really only use the system for a few things. If anything,...
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Loyalty, Product
The Philips interface is old and needs some updating. When we compare the system to other vendors'...
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Relationship
We have regular meetings with Philips, and if something is really bad, we have a direct contact...
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Product
The system does what we need it to do. It is kind of clunky, and the user interface is pretty dated....
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Product
As far as integration into our Cerner EMR goes, we are currently using a COLD feed integration...
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Product
With other products, we get a system report at regular intervals throughout the year, and I don't...
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Product
It would be nice if Philips actually dialed in to our servers and poked around. When people go in...
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Relationship, Product
There have been a couple of weird issues in the product that we have brought up to Philips, but they...
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Relationship
We have run issues up the chain with some of the bigwigs at Philips, and they have actively gotten...
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Loyalty
We are wanting to move away from Xper Information Management. Xper Information Management is going...
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