Xper Information Management Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Value
All of Philips' upgrades cost money, so our institution sometimes doesn't go as fast with the...
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Product
Xper Information Management is working really well. We had a few interface issues with getting all...
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Loyalty, Relationship
We have been expanding Xper Information Management. Sometimes people want to go with another vendor,...
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Product, Value
I would buy Xper Information Management again. I do not have any issues with Philips. We have been...
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Relationship
The support with Philips is hit and miss and seems dependent on who we are working with at the time....
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Relationship
Philips has a good product, and Xper Information Management does the job it is supposed to do, but...
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Product
In the beginning for about the first year, the system was highly problematic and would fail...
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Product
One thing that could be improved in Xper Information Management would be its data mining. That is...
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Product
I like Xper Information Management's ease of use. The product is easy to use because we don't have...
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Value
Philips tends to nickel-and-dime us for any request.
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Loyalty
We are looking at new solutions. We need to standardize across our labs. We inherited Xper...
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Relationship
Philips is usually very on top of things when problems are identified.
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Product
As far as tangible outcomes go, we are using Xper Information Management as a hemodynamic system....
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Loyalty
We have a lot of Philips solutions here, and Philips happens to do these pieces better than their...
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Relationship
For support, we open up tickets, and then we wait for somebody to get back to us. Sometimes I have...
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Operations
We don't get new or ongoing training from Philips. We just use Xper Information Management. I don’t...
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Product
The footballs that come with Xper Information Management are a piece of “!#$%&”. I don't know how...
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Product
Xper Information Management does eventually cross over to whatever we use for our digital charting....
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Product
We had an upgrade to Xper Information Management. The system looks the same and acts the same; I...
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Loyalty
We upgraded our Xper Information Management hardware. We have a software upgrade that will happen in...
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Product, Value
I would probably buy Xper Information Management again. I'm a little less confident in that than I...
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Culture, Relationship, Value
Philips is pretty good about not nickel-and-diming us and not asking for purchase orders for...
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Operations
There is always room to grow, and there are specific things, like the project management, that I...
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Operations
The installation was great. We really liked our installation people from Philips. They came in, did...
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Relationship
I like the support from Philips. Most of the time, unless they don't have a fix yet, we can get the...
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Relationship
I would like Philips to take the customer feedback and implement it a little more quickly. We...
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Loyalty, Product
Our cath lab staff has had some issues with Xper Information Management in the past. There have been...
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Relationship, Operations
Philips communicates really well. Our project manager was really great at communicating, keeping on...
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Operations
When we did upgrades previously, Philips would send somebody out to sit with people and do actual...
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Product
Overall, Xper Information Management does exactly what we are looking to have it do. We used to have...
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Value
Xper Information Management is a lot more affordable than its competitors in a lot of ways. The...
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Operations
If I asked, Philips would probably give us training, but they would give more web-based training. We...
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Relationship
I meet with Philips, but we don't really talk about Xper Information Management a lot because I just...
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Product
I don't have many issues whatsoever with Xper Information Management. It works as I expect it to...
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Loyalty
Xper Information Management is coming to the end of its life. It has some problems because of that,...
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Loyalty
We have another solution that we have discussed switching over to, but part of the problem is...
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Relationship
If I were talking to someone who was looking at the product, I would tell them that its use would...
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Product
I don't know other products so much to compare Xper Information Management to, but the product is...
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Relationship
Every time I have had to reach out to Philips, I have gotten an instant response and nothing to...
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Operations
I don't know whether it is my lack of knowledge or the ineffectiveness of the training, but I am...
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Relationship
Philips has technology that is amazing. It is just a matter of accessing and using that technology....
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Culture, Relationship
I work with multiple teams from Philips, and the salespeople are always forthcoming. Recently, we...
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Product
I am always willing to recommend Xper Information Management. Xper Information Management is in all...
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Relationship, Value
It is almost 100% true that Philips avoids charging for every little thing. We have had field...
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