Xper Information Management Commentary
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Relationship, Relationship, Product, Product

We haven’t had too many issues because we really only use the system for a few things. If anything,...

Sep 2023
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Analyst/Coordinator

Loyalty, Loyalty, Product, Product

The Philips interface is old and needs some updating. When we compare the system to other vendors'...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

We have regular meetings with Philips, and if something is really bad, we have a direct contact...

Sep 2023
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Analyst/Coordinator

Product, Product

The system does what we need it to do. It is kind of clunky, and the user interface is pretty dated....

Sep 2023
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Manager

Product, Product

As far as integration into our Cerner EMR goes, we are currently using a COLD feed integration...

Sep 2023
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Manager

Product, Product

With other products, we get a system report at regular intervals throughout the year, and I don't...

Sep 2023
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Manager

Product, Product

It would be nice if Philips actually dialed in to our servers and poked around. When people go in...

Aug 2023
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Manager

Relationship, Relationship, Product, Product

There have been a couple of weird issues in the product that we have brought up to Philips, but they...

Aug 2023
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Manager

Relationship, Relationship

We have run issues up the chain with some of the bigwigs at Philips, and they have actively gotten...

Aug 2023
||
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VP/Other Executive

Loyalty, Loyalty

We are wanting to move away from Xper Information Management. Xper Information Management is going...

Aug 2023
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Manager

Loyalty, Loyalty

Xper Information Management is absolutely part of our long-term plans. Philips is one of our...

Jul 2023
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Manager

Relationship, Relationship

The customer service is really good, and whenever we have had trouble with the application on the...

Jul 2023
||
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Manager

Operations, Operations, Product, Product, Value, Value

The product works very well, and the integration with our EMR has been smooth. We have had no...

Jul 2023
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Manager

Relationship, Relationship

Philips has been consistently doing a good job, and they are good at communication. I end up using...

Jul 2023
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Manager

Product, Product

Until I dig for it, I don’t get any upgrade information. I don't know whether somebody else in my...

Jul 2023
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Director

Relationship, Relationship, Product, Product

We have had issues with servers and inflations not crossing over when we do interventions in Xper...

Jul 2023
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Director

Product, Product

Some of Xper Information Management’s strengths are that it is easy to modify some of the text and...

Jul 2023
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Director

Product, Product

We are not able to modify some of the built-in reports. I would like it to be a bit easier to query...

Jul 2023
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CTO

Relationship, Relationship, Product, Product

Philips doesn't do a lot in the way of interoperability, and that is one of the downsides. Philips...

Jul 2023
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CTO

Product, Product

Philips has improved the system's hemodynamic stability in the last year. The vendor had bad...

Jul 2023
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CTO

Product, Product, Value, Value

I would like to see a better charge-capture platform. The charge-capture platform is not very good;...

Jul 2023
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Director

Culture, Culture, Operations, Operations

We didn't have a good experience working with Philips' sales division. We also had an implementation...

Jun 2023
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Manager

Product, Product

Xper Information Management is integrated with the cath lab equipment that we have in place. The...

Jun 2023
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Manager

Relationship, Relationship

I recommend that Philips have a better customer relationship with the IT team and provide a road map...

Jun 2023
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(0)
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Analyst/Coordinator

Operations, Operations

Some aspects of the implementation were spot on, and some were horrible. The service team that came...

May 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship

When I call specific people at Philips, I get excellent service. But when I have to go through the...

May 2023
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Analyst/Coordinator

Operations, Operations

When Philips did a remote control into our application, they dialed in and got into our Xper system....

May 2023
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Analyst/Coordinator

Product, Product

With every upgrade we get, Philips fixes some things and breaks others. There are a couple of things...

May 2023
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(0)
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Analyst/Coordinator

Product, Product

The hemodynamic monitoring tool is the best out there that we have seen so far.

May 2023
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations

I would like Philips to make sure that there is a transition call between the implementation and...

May 2023
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Manager

Product, Product

We recently went to the latest and greatest version of Xper Information Management, though I can't...

May 2023
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Manager

Loyalty, Loyalty, Product, Product

Philips is behind in hemodynamics, but at least they are moving forward. I think most vendors...

May 2023
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Manager

Culture, Culture, Relationship, Relationship, Product, Product

I would like to see more technology. Philips is lacking and does not always deliver what they promise....

May 2023
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Manager

Culture, Culture, Value, Value

We get nickel-and-dimed with Philips, even though they talk about full service with their...

May 2023
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Manager

Product, Product, Product, Product

The product is performing well and providing what we need. We have no complaints.

Apr 2023
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Manager

Culture, Culture, Operations, Operations

I have talked to Philips' sales team about interfacing Xper Information Management with their...

Apr 2023
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Manager

Culture, Culture, Value, Value

If we were making a buying decision, we would investigate other vendors because we are not happy...

Apr 2023
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Manager

Product, Product

The product seems stable, so I don't have to manage too much of it. There are not a whole lot of...

Apr 2023
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Manager

Operations, Operations

The vendor could improve their notifications or upgrade training. We have to consistently log in and...

Apr 2023
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Director

Product, Product

The product has nice links with our PACS and our EHR. Philips is working toward more connections...

Mar 2023
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