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Xper Information Management Commentary
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Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

There's not a lot to improve, but when it comes to more Philips solutions, some of the integration...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Xper Information Management is the best hemodynamic system that is out there on the market today,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Other C-Suite

Philips has made some progress over the years with the solution, and Xper Information Management is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Other C-Suite

I want to see pricing improved. To me, things are getting really expensive. Maybe it's just because...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

I would like a better one-on-one relationship with the vendor so that I have better access to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The biggest opportunity for improvement would be a more personal relationship with the vendor or our...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Manager

Philips has a proven product that has provided us with many years of work in our cath labs with...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We started the Epic implementation process through Philips. That did cost some money because...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Manager

We're not a huge facility, but we do a lot of cases. If I think about it, Xper Information...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

We're not using Xper Information Management as much for structured reporting anymore. The...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

With Xper Information Management interface support, there's one person who's been there for a long...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

With Philips, there hasn't been anything markedly that's impressed me. I wish they were pushing a...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

Out of all my vendor relationships, my relationship with Philips is the most strained. Philips does...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Users in the clinical environment seem to love Xper Information Management. Philips does their...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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VP/Other Executive

Philips can be difficult around price transparency. They will say that we should do something, and...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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VP/Other Executive

Xper Information Management is a very user-friendly platform, and it is very flexible. We are moving...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Philips needs to somehow take into account other service lines that they don't currently cover...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

We develop a ton of things with Philips. We are heavily involved with them. Things are going well...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

Whether I would buy Xper Information Management depends on the scenario. We are integrated with...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We would do better with Xper Information Management if our feedback could be taken back to the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Xper Information Management is fairly priced within the market, but I’m not blown away by the...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

I have done due diligence in the market and have not found anything better than Xper Information...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

I’ve been unhappy with some components of Xper Information Management lately. Most of my concerns...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We only dealt with training when we upgraded Xper Information Management. Other than that, we...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

From a performance standpoint, Xper Information Management does a good job. We get the data we need....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I haven’t seen any development or innovation from Philips. I would not say that Xper Information...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

Some vendors have a designated customer support person, and most have a phone number that I can call...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We don't have problems with the vast majority of what we do in Xper Information Management. The data...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

For Xper Information Management, experts are constantly reaching out. They do very well with proactivity....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Xper Information Management is a solid platform, the team is very well-oiled, and they work well...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

In terms of Philips’ overall footprint, Xper Information Management is massive, especially when we...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We often have to deal with offshore people, and that is very, very difficult. Their day is our...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

In terms of charging, dealing with the Xper Information Management team was a little nicer than...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

We had excellent support from Philips for the go-live of Xper Information Management. They are good....

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

I like Xper Information Management's integration. It seems to be as long as the workflow is executed...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Philips is constantly at the forefront, looking for new advancements and offering new solutions.

Comment Tone Positive
Pillars Relationship
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Manager

Not every organization needs a system to manage documentation, supplies, billing, and so on, so I...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Xper Information Management does a great job. It is just expensive, even if we are only adding a...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Xper Information Management is just a solid solution that is well supported by Philips. Xper...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I love the net-fail feature in Xper Information Management. There is an offline caching system, and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Philips is not good at taking the initiative. They rarely do. I might get some type of alert because...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We would like Philips to lower the cost of training. Every time I get a statement of work from...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

I wouldn't buy Xper Information Management again because another vendor we are working with has...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Xper Information Management was a comprehensive solution from one vendor that met all of our imaging...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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