Xper Information Management Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Loyalty
We upgraded our Xper Information Management hardware. We have a software upgrade that will happen in...
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Product, Value
I would probably buy Xper Information Management again. I'm a little less confident in that than I...
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Culture, Relationship, Value
Philips is pretty good about not nickel-and-diming us and not asking for purchase orders for...
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Operations
There is always room to grow, and there are specific things, like the project management, that I...
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Operations
The installation was great. We really liked our installation people from Philips. They came in, did...
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Relationship
I like the support from Philips. Most of the time, unless they don't have a fix yet, we can get the...
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Relationship
I would like Philips to take the customer feedback and implement it a little more quickly. We...
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Loyalty, Product
Our cath lab staff has had some issues with Xper Information Management in the past. There have been...
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Relationship, Operations
Philips communicates really well. Our project manager was really great at communicating, keeping on...
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Operations
When we did upgrades previously, Philips would send somebody out to sit with people and do actual...
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Product
Overall, Xper Information Management does exactly what we are looking to have it do. We used to have...
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Value
Xper Information Management is a lot more affordable than its competitors in a lot of ways. The...
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Operations
If I asked, Philips would probably give us training, but they would give more web-based training. We...
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Relationship
I meet with Philips, but we don't really talk about Xper Information Management a lot because I just...
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Product
I don't have many issues whatsoever with Xper Information Management. It works as I expect it to...
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Loyalty
Xper Information Management is coming to the end of its life. It has some problems because of that,...
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Loyalty
We have another solution that we have discussed switching over to, but part of the problem is...
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Relationship
If I were talking to someone who was looking at the product, I would tell them that its use would...
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Product
I don't know other products so much to compare Xper Information Management to, but the product is...
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Relationship
Every time I have had to reach out to Philips, I have gotten an instant response and nothing to...
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Operations
I don't know whether it is my lack of knowledge or the ineffectiveness of the training, but I am...
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Relationship
Philips has technology that is amazing. It is just a matter of accessing and using that technology....
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Culture, Relationship
I work with multiple teams from Philips, and the salespeople are always forthcoming. Recently, we...
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Product
I am always willing to recommend Xper Information Management. Xper Information Management is in all...
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Relationship, Value
It is almost 100% true that Philips avoids charging for every little thing. We have had field...
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Relationship
Philips has been perfect to work with. They are one of the better vendors that we have worked with....
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Operations
Philips’ training seems to always be something that everyone is very positive about. We have had no...
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Relationship, Product
With Philips, it is like I'm doing administrative stuff to get information to do certain user audits...
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Product
Philips’ last upgrade really met some of the needs that we had; the cardiologists are thrilled. We...
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Product
Philips needs to keep up with technology and have a more web-based application. A more web-based...
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Relationship, Product
There is no problem with the quality. The product works fine and is reliable. I don't hear of any...
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Operations
For training, Philips offers an academy. If our facility or somebody will pay for the training,...
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Relationship, Product
Philips is working okay with new technology, but that depends on the department in question. Philips...
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Loyalty, Product
We have a problem with our EMR. We want to hook up Xper devices, but so far, we cannot make that...
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Loyalty
We talked about replacing all the old devices in each room with X3 devices, but I'm not sure what...
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Relationship
So far, we have had no problem communicating and getting parts and support from Philips. We have a...
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