Xper Information Management
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Operations
Some aspects of the implementation were spot on, and some were horrible. The service team that came...
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Relationship
When I call specific people at Philips, I get excellent service. But when I have to go through the...
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Operations
When Philips did a remote control into our application, they dialed in and got into our Xper system....
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Product
With every upgrade we get, Philips fixes some things and breaks others. There are a couple of things...
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Product
The hemodynamic monitoring tool is the best out there that we have seen so far.
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Relationship, Operations
I would like Philips to make sure that there is a transition call between the implementation and...
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Product
We recently went to the latest and greatest version of Xper Information Management, though I can't...
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Loyalty, Product
Philips is behind in hemodynamics, but at least they are moving forward. I think most vendors...
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Culture, Relationship, Product
I would like to see more technology. Philips is lacking and does not always deliver what they promise....
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Culture, Value
We get nickel-and-dimed with Philips, even though they talk about full service with their...
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Product, Product
The product is performing well and providing what we need. We have no complaints.
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Culture, Operations
I have talked to Philips' sales team about interfacing Xper Information Management with their...
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Culture, Value
If we were making a buying decision, we would investigate other vendors because we are not happy...
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Product
The product seems stable, so I don't have to manage too much of it. There are not a whole lot of...
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Operations
The vendor could improve their notifications or upgrade training. We have to consistently log in and...
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Product
The product has nice links with our PACS and our EHR. Philips is working toward more connections...
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Relationship
We meet with Philips semiannually to go over all of the changes with the product, and we talk a bit...
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Operations
I shouldn't be the smartest guy in the room when it comes to the system. There are a lot of...
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Product
Xper Information Management doesn't really integrate with anything. The system does one thing, and...
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Loyalty, Relationship, Product
Philips has been working with FlexVision, their image management solution that allows different...
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Relationship
We don't deal with or hear from too many representatives at Philips very often, but that hasn’t been...
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Relationship
I would not buy Xper Hemodynamics again. The support is terrible. It is tough to get in line, and it...
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Operations
We don't see a lot of big changes, upgrades, and things like those, so I don't feel like Philips is...
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Relationship, Product
Usually, we have end-user issues. Our people struggle with the workflow that they have to follow to...
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Loyalty
Philips delivers a product that works. We will probably keep Xper Hemodynamics for now, but we might...
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Value
I have an issue with the vendor's nickel-and-diming for small changes or small things. Every time we...
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Relationship
We do not hear anything from Philips, nothing at all. We had a very good account representative, but...
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Relationship
Ultimately, we want to know what is wrong with the system. We are not too concerned about that...
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Culture, Relationship, Product, Value
Philips is not necessarily helping us achieve tangible outcomes. Xper Hemodynamics is just doing...
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Culture, Value
If a friend or peer were considering purchasing the Philips system, I would tell them that if they...
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Culture, Product
Philips does not have as good of interoperability and is not as smooth as other vendors. At the...
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Operations, Value
We always have to pay more money if we want Philips to do things that were not written in the scope...
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Culture, Operations
Xper Hemodynamics is a solid product, but the product is just not as smooth to use as other...
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Operations
Philips does not do much as an IT team. They do an okay job with operations, but they just do not do...
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Relationship, Product
Philips is clearly lacking some of the abilities that our other vendors have, so Philips does not...
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Product
Xper Hemodynamics could be improved in terms of inventory accounting or inventory product...
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Relationship, Product
Phillips does not effectively communicate about enhancements and the benefits of some of the new upgrades....
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Relationship
We don't make too many calls to Philips, but typically, they are pretty responsive to our needs.
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Loyalty, Product
When Philips got the Xper Flex Cardio physiomonitoring system, there were expectations, such as...
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Relationship
The good thing about Philips is their support team. When we call, somebody answers most of the time,...
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Relationship, Product
We don't use Xper Hemodynamics to its full extent because we don't have a person to do a lot of...
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Product
The only issue that I know of in Xper Hemodynamics is that some of the calculations are getting into...
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Product
Xper Hemodynamics has matured over the years. The product was horrendous when it first started out....
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Operations, Product
We got trained years ago, and there were so many issues not only with Xper Hemodynamics but also...
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Loyalty, Product
Xper Hemodynamics is just an old product and really needs to be updated. I would like the reporting...
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Product
I like how Xper Hemodynamics is easy to use and relatively easy to set up. The product seems to do...
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Relationship, Operations, Product
The last iteration we had was very difficult. We have a third-party reporting system, and we take in...
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Product
I would like to see improvements in terms of how each workstation attaches to the database. The...
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Culture, Value
We paid for a new interface, and doing any additional interfacing with the product is quite costly,...
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Product
Xper Hemodynamics is a stable product, and it does a really good job. It is scalable.
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Relationship
We use Xper Hemodynamics and IntelliSpace Cardiovascular together. Sometimes, images or messages...
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Operations
Philips' implementation support people were really good; they came prepared. We didn't have to go...
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Operations
Xper Hemodynamics is really good on the front end. We get the most complaints about adding supplies...
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Value
We would buy the product again; we are pretty stuck on it. The product includes a whole bunch of...
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Relationship, Product
The techs are the main people who use Xper Hemodynamics. I don't use the system as much. I just get...
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Relationship
Philips has wonderful support people who will fix our issues on the same day that we tell them about...
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Relationship
Philips has been really good at helping us add certain things that we want to the system. That is...
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Product
Xper Hemodynamics is easy to use. We are getting an upgrade to the product that looks very nice. It...
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Product
I really like Xper Hemodynamics. It is the best system out there. It meets my needs better than any...
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Product, Value
There is a button in Xper Hemodynamics that says Purge. We hit the button, and the system is...
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Culture
There are two sides to Philips: the sales side and the service side. The service side is amazing. We...
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