Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2021 Model.LastYear=2024 Model.ShowLoggedOut=True
 
 
 
2021 Best In Klas
 

Eligibility Enrollment Services

 
 
 
 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Ranked Solutions
Category average: 85.9
Services average: 88.2
Grading Scale

Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Trend
(2020-2021)
Loyalty
Operations
Relationship
Services
Value
                 
Optum
Change Healthcare Eligibility and Enrollment Advocate  
KLAS comments icon
88.9
n=13
0%
A-
B
A-
B+
B+
         
 
 
 
 
Firstsource
MedAssist Eligibility Enrollment Services  
KLAS comments icon
81.5
n=12
0%
B-
B
B+
B-
C+
 
50.0
100.0
 
Company/solution
Trend
(2020-2021)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
Optum
Change Healthcare Eligibility and Enrollment Advocate
 
88.9
n=13
KLAS comments icon  COMMENTS
    0%
A-
B
A-
B+
B+
Firstsource
MedAssist Eligibility Enrollment Services
 
81.5
n=12
KLAS comments icon  COMMENTS
    0%
B-
B
B+
B-
C+
Company/solution
 
Censinet assessment N/A
 
loyalty
A-
operations
B
relationship
A-
services
B+
value
B+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
loyalty
B-
operations
B
relationship
B+
services
B-
value
C+
 
KLAS comments icon  COMMENTS
 
 
 
 
 
 
 
 
 
 

Past Eligibility Enrollment Services Awards