A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Category average: 88.6
Services average: 89.7
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Trend (2021-2022) |
Culture
|
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
Firstsource
Eligibility Enrollment Services |
89.0 |
n=12
|
+9%
|
--
|
A-
|
B+
|
A
|
B+
|
B
|
|
|
|
|
|
|
||||||
Optum
Change Healthcare Eligibility and Enrollment Advocate |
88.8 |
n=17
|
0%
|
--
|
A-
|
B+
|
B+
|
B+
|
B
|
|
50.0 |
100.0 |
Company/solution |
Trend
(2021-2022) |
Culture |
Loyalty |
Operations |
Product |
Relationship |
Value |
|
Firstsource
Eligibility Enrollment Services 89
n=12
COMMENTS
|
+9%
|
--
|
A-
|
B+
|
A
|
B+
|
B
|
|
Optum
Change Healthcare Eligibility and Enrollment Advocate 88.8
n=17
COMMENTS
|
0%
|
--
|
A-
|
B+
|
B+
|
B+
|
B
|