Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2022 Model.LastYear=2024 Model.ShowLoggedOut=True
 
 
 
2022 Best In Klas
 

Eligibility Enrollment Services

 
 
 
 
 
 
 
A+ = >97.0
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
 
 
Ranked Solutions
Category average: 88.6
Services average: 89.7
Grading Scale

Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Trend
(2021-2022)
Culture
Loyalty
Operations
Relationship
Services
Value
                   
Firstsource
Eligibility Enrollment Services  
KLAS comments icon
89
n=12
+9%
--
A-
B+
A
B+
B
         
 
 
 
 
 
Optum
Change Healthcare Eligibility and Enrollment Advocate  
KLAS comments icon
88.8
n=17
0%
--
A-
B+
B+
B+
B
 
50.0
100.0
 
Company/solution
Trend
(2021-2022)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
Firstsource
Eligibility Enrollment Services
 
89
n=12
KLAS comments icon  COMMENTS
    +9%
--
A-
B+
A
B+
B
Optum
Change Healthcare Eligibility and Enrollment Advocate
 
88.8
n=17
KLAS comments icon  COMMENTS
    0%
--
A-
B+
B+
B+
B
Company/solution
 
Censinet assessment N/A
 
culture
--
loyalty
A-
operations
B+
relationship
A
services
B+
value
B
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
--
loyalty
A-
operations
B+
relationship
B+
services
B+
value
B
 
KLAS comments icon  COMMENTS
 
 
 
 
 
 
 
 
 
 

Past Eligibility Enrollment Services Awards