Eligibility Enrollment Services
Best in KLAS Winner
90.5
Overall performance score
(100-point scale)
(100-point scale)
A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 89.5
Services average: 89.7
Overall performance score (100-point scale) |
Trend (2023-2024) |
# of unique orgs |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
|
Optum
Eligibility and Enrollment Services (Change Healthcare) |
90.5 |
+7%
|
11
|
A-
|
B+
|
A-
|
B+
|
A-
|
||
| |
|
|
|
|||||||
| Elevate Patient Financial Solutions | 89.9 |
+5%
|
13
|
B+
|
A-
|
A
|
B+
|
B+
|
||
| |
|
|
|
|||||||
| Firstsource | 84.9 |
+5%
|
17
|
B+
|
B
|
B
|
B-
|
B
|
||
0.0 |
100.0 |
|||||||||
Optum
Eligibility and Enrollment Services (Change Healthcare)
Eligibility and Enrollment Services (Change Healthcare)
90.5
11
loyalty
A-
operations
B+
relationship
A-
services
B+
value
A-
Elevate Patient Financial Solutions
89.9
13
loyalty
B+
operations
A-
relationship
A
services
B+
value
B+
Firstsource
84.9
17
loyalty
B+
operations
B
relationship
B
services
B-
value
B
Past Eligibility Enrollment Services Awards
2018
2017
2015/2016
