Eligibility Enrollment Services
Best in KLAS Winner
84.8
Overall performance score
(100-point scale)
(100-point scale)
A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 83.5
Services average: 89.7
Overall performance score (100-point scale) |
Trend (2022-2023) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
|
Optum
Change Healthcare Eligibility and Enrollment Advocate |
84.8 |
-5%
|
n=12
|
B
|
B-
|
B+
|
B
|
B-
|
||
| |
|
|
|
|||||||
| Firstsource | 80.9 |
-9%
|
n=21
|
B-
|
B-
|
B
|
B-
|
C+
|
||
0.0 |
100.0 |
|||||||||
Optum
Change Healthcare Eligibility and Enrollment Advocate
Change Healthcare Eligibility and Enrollment Advocate
84.8
n=12
loyalty
B
operations
B-
relationship
B+
services
B
value
B-
Firstsource
80.9
n=21
loyalty
B-
operations
B-
relationship
B
services
B-
value
C+
Past Eligibility Enrollment Services Awards
2018
2017
2015/2016
