Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2023 Model.LastYear=2025 Model.ShowLoggedOut=True
 
 
 
2023 Best In Klas
 

Eligibility Enrollment Services

 
 
 
 
 
 
 
A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
 
 
Ranked Solutions
Market average: 83.5
Services average: 89.7
Grading Scale

Overall performance score
(100-point scale)
Trend
(2022-2023)
Total
evaluations
Loyalty
Operations
Relationship
Services
Value
                 
Optum
Change Healthcare Eligibility and Enrollment Advocate  
KLAS comments icon
84.8
-5%
n=12
B
B-
B+
B
B-
         
 
 
 
 
Firstsource   KLAS comments icon
80.9
-9%
n=21
B-
B-
B
B-
C+
 
50.0
100.0
 
 
loyalty
B
operations
B-
relationship
B+
services
B
value
B-
 
80.9
n=21
 
loyalty
B-
operations
B-
relationship
B
services
B-
value
C+
 
 
 
 
 
Solutions Not Ranked
Ordered alphabetically

      
Overall Performance Score
(100-point scale)
Total
evaluations
Loyalty
Operations
Relationship
Services
Value
               
Elevate Patient Financial Solutions
Eligibility & Enrollment Services
85.8
n=15
B
B
A-
B
B-
 

      

&nbps;
Elevate Patient Financial Solutions
Eligibility & Enrollment Services
85.8
n=15
loyalty
B
operations
B
relationship
A-
services
B
value
B-
 
 
 
 
 
 
 
 

Past Eligibility Enrollment Services Awards

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