Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2023 Model.LastYear=2024 Model.ShowLoggedOut=True
 
 
 
2023 Best In Klas
 

Eligibility Enrollment Services

 
 
 
 
 
 
 
A+ = >97.0
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
 
 
Ranked Solutions
Category average: 83.5
Services average: 89.7
Grading Scale

Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Trend
(2022-2023)
Culture
Loyalty
Operations
Relationship
Services
Value
                   
Optum
Change Healthcare Eligibility and Enrollment Advocate  
KLAS comments icon
84.8
n=12
-5%
--
B
B-
B+
B
B-
         
 
 
 
 
 
Firstsource
Eligibility Enrollment Services  
KLAS comments icon
80.9
n=21
-9%
--
B-
B-
B
B-
C+
 
50.0
100.0
 
Company/solution
Trend
(2022-2023)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
Optum
Change Healthcare Eligibility and Enrollment Advocate
 
84.8
n=12
KLAS comments icon  COMMENTS
    -5%
--
B
B-
B+
B
B-
Firstsource
Eligibility Enrollment Services
 
80.9
n=21
KLAS comments icon  COMMENTS
    -9%
--
B-
B-
B
B-
C+
Company/solution
 
Censinet assessment N/A
 
culture
--
loyalty
B
operations
B-
relationship
B+
services
B
value
B-
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
--
loyalty
B-
operations
B-
relationship
B
services
B-
value
C+
 
KLAS comments icon  COMMENTS
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions Not Ranked
 


      
Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Relationship
Services
Value
                 
Elevate Patient Financial Solutions
Eligibility & Enrollment Services * [NR]
85.8
n=15
--
B
B
A-
B
B-
 

      
Company/solution
Overall performance score (100-point scale)
Total
evaluations
     
Elevate Patient Financial Solutions
Eligibility & Enrollment Services * [NR]
culture
--
loyalty
B
operations
B
relationship
A-
services
B
value
B-
85.8
n=15
 

      

Company/solution
Elevate Patient Financial Solutions
Eligibility & Enrollment Services * [NR]
85.8
n=15
culture
--
loyalty
B
operations
B
relationship
A-
services
B
value
B-
 
 
 
 
 
 
 
 

Past Eligibility Enrollment Services Awards