A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Market average: 83.5
Services average: 89.7
Overall performance score (100-point scale) |
Trend (2022-2023) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
Optum
Change Healthcare Eligibility and Enrollment Advocate |
84.8 |
-5%
|
n=12
|
B
|
B-
|
B+
|
B
|
B-
|
||
|
|
|
|
|||||||
Firstsource
|
80.9 |
-9%
|
n=21
|
B-
|
B-
|
B
|
B-
|
C+
|
||
50.0 |
100.0 |
Overall Performance Score (100-point scale) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
Elevate Patient Financial Solutions
Eligibility & Enrollment Services |
85.8 |
n=15
|
B
|
B
|
A-
|
B
|
B-
|
Eligibility & Enrollment Services
n=15