A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 75.1
Services average: 89.7
Overall performance score (100-point scale) |
Trend (2023-2024) |
# of unique orgs |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
|
Ensemble
Health Partners 
|
92.9 |
+3%
|
10
|
A
|
A-
|
A
|
A-
|
A-
|
||
| |
|
|
|
|||||||
|
R1 RCM
R1
|
59.5 |
-17%
|
7
|
F
|
F
|
C
|
D+
|
F
|
||
50.0 |
100.0 |
|||||||||
92.9
10
loyalty
A
operations
A-
relationship
A
services
A-
value
A-
Solutions Not Ranked
Ordered alphabetically
L C
|
Overall Performance Score (100-point scale) |
# of unique orgs |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
|
Guidehouse
L C |
89.5 |
5
|
A
|
A-
|
A-
|
B+
|
B
|
| |
|
|
|
||||
|
Optum
360 L C |
54.6 |
4
|
F
|
D-
|
D+
|
C
|
F
|
L C
&nbps;
Guidehouse
L C
L C
89.5
5
5
loyalty
A
operations
A-
relationship
A-
services
B+
value
B
Optum
360 L C
360 L C
54.6
4
4
loyalty
F
operations
D-
relationship
D+
services
C
value
F
