R1 RCM End-to-End Revenue Cycle Outsourcing Commentary
Filtered view: All
Subject Expert
Mollie Hunt
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Value
Our deal was made to have a massive, true outsourcing of the end-to-end revenue cycle and...
Login or Create an Account to see details.
Loyalty
I want to be optimistic and climb on the bandwagon that this will be good and will solve the issue...
Login or Create an Account to see details.
Relationship
If I were rating the R1 RCM staff based on whether I could work with them, I would give the staff a...
Login or Create an Account to see details.
Relationship
There are a whole bunch of things that contribute to R1 RCM’s performance. One might be that like...
Login or Create an Account to see details.
Services
A/R days are really where we are struggling right now. What has been challenging from an end-to-end...
Login or Create an Account to see details.
Relationship, Value
My question is whether the outsourcing model really works or whether we should be using a group like...
Login or Create an Account to see details.
Relationship, Services
R1 RCM’s execution on some really high-priority things is not going well. I know there are plenty of...
Login or Create an Account to see details.
Relationship, Operations, Services
In trying to understand what is going on with R1 RCM and to build relationships, I have developed...
Login or Create an Account to see details.
Relationship, Services
I'm relatively new to the revenue cycle space, so I'm coming in with fresh eyes looking at what is...
Login or Create an Account to see details.
Loyalty
One of the complexities for us a bit is our different platforms. R1 RCM promises to be able to bring...
Login or Create an Account to see details.
Loyalty, Relationship
I am very optimistic about our future with R1 RCM. Everything comes down to who I interact with, and...
Login or Create an Account to see details.
Relationship, Services
In healthcare, we are all about getting clean claims out the door. R1 RCM has to hardwire a process...
Login or Create an Account to see details.
Services
I would buy R1 RCM's services again. I understand what else is out there, and R1 RCM outperforms...
Login or Create an Account to see details.
Value
R1 RCM's impact on our cash collections is great. R1 RCM doesn't charge for every little thing. They...
Login or Create an Account to see details.
Relationship, Services
The crux that I see from R1 RCM is that the majority of the people I interact with have never worked...
Login or Create an Account to see details.
Operations
With another firm, we get a DNFB breakdown, so we know what is in the DNFC bucket, and if there is...
Login or Create an Account to see details.
Relationship
The executives from R1 RCM are involved, but nothing gets delivered. The hard thing is that R1 RCM...
Login or Create an Account to see details.
Operations, Value
We had issues with R1 RCM on the three-day window process. If a first visit and second visit are not...
Login or Create an Account to see details.
Operations, Value
R1 RCM's access is a mess. They don't know how to register patients. They don't know how to get the...
Login or Create an Account to see details.
Loyalty, Operations, Value
R1 RCM’s impact on our A/R days has been horrible. They just got some bills out the door for...
Login or Create an Account to see details.
Operations
The Change Healthcare thing was bad for everybody. One of our other firms recovered pretty...
Login or Create an Account to see details.
Operations, Value
R1 RCM doesn’t collect cash. They write claims off without truly understanding why they were denied...
Login or Create an Account to see details.
Operations
I have talked to R1 RCM a bit about them going private, and they seem to feel like it is not going...
Login or Create an Account to see details.
Loyalty, Relationship, Services
Patient experience is the number-one area where we get complaints from patients, physicians, and...
Login or Create an Account to see details.
Value
We don’t really pay R1 RCM much outside of our contracted fee. As an example, with the Change...
Login or Create an Account to see details.
Relationship, Operations
We are not the ideal R1 RCM candidate. We don't fit their business model. They do better from an...
Login or Create an Account to see details.
Loyalty, Operations, Value
R1 RCM's performance has been subpar this year around cash collections. We are considering taking...
Login or Create an Account to see details.
Services, Value
R1 RCM’s reporting, metrics, and analyses around the data are good; the firm gives us a lot of data,...
Login or Create an Account to see details.
Relationship, Value
R1 RCM does bring some novel things to us from time to time. We are working on some AI coding...
Login or Create an Account to see details.
Relationship, Operations
R1 RCM is going through another leadership change, and I will have to wait a little more before I...
Login or Create an Account to see details.
Operations, Services
R1 RCM has a tendency to hold onto A/R stuff for way too long. When something is denied, it is dead....
Login or Create an Account to see details.
Value
R1 RCM does a lot of offshoring work, and it isn't effective. It isn't premium work. There is high...
Login or Create an Account to see details.
Relationship
I have worked for a lot of different companies, and the relationship with R1 RCM is no different...
Login or Create an Account to see details.
Relationship, Services
The firm is just like any other employer out there. There are good and bad staff members. Generally...
Login or Create an Account to see details.
Loyalty
I would recommend the firm. If someone were looking to get a firm in this area, R1 RCM is one of the...
Login or Create an Account to see details.
Loyalty, Value
The purpose was to have one go-to party for this service. Things could be done less expensively if...
Login or Create an Account to see details.
Operations
The strategic ability of the firm gets to the issue of system-based contracts. Our overall...
Login or Create an Account to see details.
Loyalty, Value
If I were the hospital CFO and I were making the decision to outsource, I would certainly consider...
Login or Create an Account to see details.
Value
From the beginning of the contract to now, I have been highly satisfied with the firm’s impact on...
Login or Create an Account to see details.
Loyalty
I anticipate maintaining the scope of work with R1 RCM. We will certainly stay with refinements, and...
Login or Create an Account to see details.
Loyalty
R1 RCM was selected because we believed they had the technology to support the enhanced feedback...
Login or Create an Account to see details.
Loyalty
The transition has been pretty decent. The firm is very strategic. Now we are in the results part....
Login or Create an Account to see details.
Services
With outsourcing, there is no magic wand. Nothing is plug and play. People should make sure they...
Login or Create an Account to see details.
Services
I would love to make the revenue cycle boring again so that we could have more stable, predictable...
Login or Create an Account to see details.
Relationship
The firm's people seem to be pretty knowledgeable. They work incredibly hard. I have a good...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
The firm has a great team, but I'm not seeing a clear strategy about what they are doing and when we...
Login or Create an Account to see details.
Relationship, Services, Value
R1 RCM’s impact on A/R days right now is not good because the A/R days have gone up dramatically....
Login or Create an Account to see details.
Loyalty, Relationship
R1 RCM’s strengths are their technological capabilities and their scale. Their strategic ability is...
Login or Create an Account to see details.
Relationship
We have had multiple meetings with R1 over the years about performance and where we need to be from...
Login or Create an Account to see details.
Relationship, Services
Looking at our metrics, R1 has done a good job with the patient experience. They lean in where...
Login or Create an Account to see details.
Loyalty, Relationship
We are waiting to see how R1’s restructuring and going private goes. I don’t think the pressure on...
Login or Create an Account to see details.
Loyalty, Services
There is A/R data that isn't getting attention or follow-up from R1. That is going to result in...
Login or Create an Account to see details.
Relationship
I have a very good relationship with a higher-up at R1. They are a good, smart person who knows...
Login or Create an Account to see details.
Relationship
Someone considering R1's service should structure their engagement in such a way that they have some...
Login or Create an Account to see details.
Relationship
R1 has good, knowledgeable, and smart people who know their business well. They are very responsive...
Login or Create an Account to see details.
Relationship, Services, Value
If we look at metrics with our in-house team versus the metrics we have with R1, we outperform with...
Login or Create an Account to see details.
Operations
The offshore employees of R1 RCM are of poor quality. The onshore employees are better. The team...
Login or Create an Account to see details.
Relationship, Services
I have not seen R1 RCM's strategic ability yet. R1 RCM needs better monitoring of their own activity...
Login or Create an Account to see details.
Services
We have had our ups and downs with R1 RCM when it comes to the registration process, which is most...
Login or Create an Account to see details.
Value
R1 RCM is not good at driving tangible outcomes. There is one part of the business that does a good...
Login or Create an Account to see details.
Relationship
The level of executive involvement and empowerment is pretty high. Whether they can fix things...
Login or Create an Account to see details.
Relationship, Operations
R1 RCM has a pretty siloed structure in general. They have an operations team that does the...
Login or Create an Account to see details.
Loyalty, Relationship, Services
We continue to have struggles with R1 RCM. They don't have the expertise for my type of...
Login or Create an Account to see details.
Value
Our initial denial rates with R1 were outrageous. I was staggered by them. My score for R1 in that...
Login or Create an Account to see details.
Services, Value
Cash is the lifeblood of any organization, and it is our number-one objective in using R1. There are...
Login or Create an Account to see details.
Relationship, Operations
I have been disappointed with R1 because when we sign up with big-box RCM vendors, I would think...
Login or Create an Account to see details.
Services, Value
R1 gets much better results and performance improvements from not-for-profit collections. For-profit...
Login or Create an Account to see details.
Operations, Value
I'm going to give R1 a better score on how well they execute because they did a really good job of...
Login or Create an Account to see details.
Services
R1 does a really good job on patient experience with the exception of the scheduling areas. But...
Login or Create an Account to see details.
Relationship, Operations
R1 has a new CEO, and I have a lot of respect for this individual and think they will make needed...
Login or Create an Account to see details.
Relationship, Value
In my career, I have had to decide between building, buying, or using a hybrid of the two, so I have...
Login or Create an Account to see details.
Services
Most people want to bring the front end more into the hospital base because it is local. Before R1,...
Login or Create an Account to see details.
Relationship, Services
R1 is deploying some specific denial strategies and tactics. It is too early to see whether those...
Login or Create an Account to see details.
Relationship, Services
There are aspects that R1 does a good job on, like technology. But generally speaking, they always...
Login or Create an Account to see details.
Value
R1 looks for opportunities to sell us new things, and they charge us for things that they maybe...
Login or Create an Account to see details.
Relationship
In our experience with R1, it is hard to get someone with substantive knowledge who can actually...
Login or Create an Account to see details.
Value
R1’s bias is probably to charge for things, but we have forced them to not charge us for certain things....
Login or Create an Account to see details.
Relationship, Services
R1 has people who are empowered, but that doesn't always translate to changes.
Login or Create an Account to see details.
Services
The cash flow has been more inconsistent, meaning we have bad months and then a really great month....
Login or Create an Account to see details.
Value
My superiors are somewhat disappointed. We are hitting the cash target on a monthly basis, but the...
Login or Create an Account to see details.
Services
If someone were planning to outsource their revenue cycle, my likelihood to recommend R1 would be...
Login or Create an Account to see details.
Services, Value
With R1, our A/R days are higher than the industry benchmark. We have seen some incremental...
Login or Create an Account to see details.
Relationship, Services
We have had some gaps regarding R1’s impact on the patient experience on the really high-touch...
Login or Create an Account to see details.
Relationship
We have regular check-ins with R1, and they are very accessible. The senior leadership is engaged. I...
Login or Create an Account to see details.
Loyalty
I was very involved in the decision to ultimately go with R1 because they were the best solution for...
Login or Create an Account to see details.
Loyalty
R1 needs to continue to make operational improvements. They continue to learn a lot about their...
Login or Create an Account to see details.
Loyalty, Services
In R1's business, it is hard to ever consistently exceed expectations. For me, the work is about the...
Login or Create an Account to see details.
Relationship
My interface with R1’s regional leaders is good. R1 is great at relationships; they know how to make...
Login or Create an Account to see details.
Loyalty, Relationship
Everybody hates their firm at some point when things go bad, but R1 seems able to sell their...
Login or Create an Account to see details.
Relationship, Value
When we had to get good faith estimates, R1 led the charge in terms of understanding those, and...
Login or Create an Account to see details.
Relationship
When working with R1, clients should get to know the people assigned to their account. There might...
Login or Create an Account to see details.
Operations
I wasn't involved in the decision or the signing of the contract of R1, but I definitely felt the...
Login or Create an Account to see details.
Relationship
At first, I didn't feel like we had a partnership with R1, but maybe that is just because we went...
Login or Create an Account to see details.
Relationship
We have regular meetings with R1, and there are times when we talk about how the aging is or ask...
Login or Create an Account to see details.
Relationship
From the R1 perspective, the team tries very hard, and our representative is very good, but they are...
Login or Create an Account to see details.
Relationship
Things weren't going extremely well with R1's service, and we were hopeful that the firm would take...
Login or Create an Account to see details.
Relationship, Value
We don't get charged for every little thing. R1 is fair in that. However, the majority of my time is...
Login or Create an Account to see details.
Relationship
The offshore service is ineffective, but that is how R1 modeled the project. We have given R1 the...
Login or Create an Account to see details.
Loyalty, Relationship
For what we signed up for, we are absolutely not pleased with where we are today with R1. We sign up...
Login or Create an Account to see details.
Relationship, Value
R1’s impact on A/R days is bad. They are not working aged A/R, so the older stuff just hangs out,...
Login or Create an Account to see details.
Relationship, Services
When R1 wasn’t hitting targets, they tried to skew our collections by changing the way we do our...
Login or Create an Account to see details.
Relationship, Services
I get daily complaints from patients about R1, and our relationship does not feel like a...
Login or Create an Account to see details.
Operations
Everything at R1 is siloed. The person that I work with on a day-to-day basis has to go to different...
Login or Create an Account to see details.
Relationship, Services
I am not sure we would buy from R1 again. There have been a lot of performance issues with R1's...
Login or Create an Account to see details.
Loyalty, Services
With R1, we have some of the digital tools live, but a lot of the tools are not live. The process...
Login or Create an Account to see details.
Services
One of our challenges is just that we have multiple EMRs. People like to come in and tell me how...
Login or Create an Account to see details.
Relationship, Operations
Patients have historically been contacted by local resources onshore, but we transitioned the...
Login or Create an Account to see details.
Relationship
The transition has been challenging. My experience with R1 so far is that they aren't very...
Login or Create an Account to see details.
Services
With this engagement with R1, the success predominantly resides where we are able to implement some...
Login or Create an Account to see details.
Relationship, Services
I interact with R1 often for various things. We have a lot of technology that is still being...
Login or Create an Account to see details.
Relationship, Services
R1 does a good job around revenue capture. They do revenue integrity for us. It is in scope, so the...
Login or Create an Account to see details.
Relationship, Services
There are a few areas for improvement, but the largest opportunity for improvement is A/R...
Login or Create an Account to see details.
Services
One of the bigger disappointments with R1 was that they came a few years ago touting themselves as...
Login or Create an Account to see details.
Relationship
R1 is certainly attentive and will address any items that we bring forward. Sometimes they put...
Login or Create an Account to see details.
Relationship
There is certainly a good cadence of touchpoints, and we can express our concerns and provide...
Login or Create an Account to see details.
Relationship, Services
R1 does well with some of their revenue integrity and analytics focus.
Login or Create an Account to see details.
Relationship, Services, Value
R1's business model is that they try to squeeze all of the expenses out of organizations that they...
Login or Create an Account to see details.
Relationship
R1 has good individuals, and I like the R1 folks who are on-site at our organization. They...
Login or Create an Account to see details.
Loyalty, Relationship, Value
We struggle to get outcomes from R1's services. The firm's individuals who manage operations want to...
Login or Create an Account to see details.
Relationship
A lot of the way an organization engages with R1 depends on the organization and what they are...
Login or Create an Account to see details.
Services
Our accounts with R1 aren't being worked in as timely of a manner as they should be. That delays...
Login or Create an Account to see details.
Services
R1 has a lot of technology that they try to use well, and that technology is functional. The firm...
Login or Create an Account to see details.
Services
We hired R1 for end-to-end revenue cycle services. They do preservice and post-service work and...
Login or Create an Account to see details.
Services, Value
We have talked to other vendors and have done benchmarking, and R1 is average for end-to-end...
Login or Create an Account to see details.
Loyalty, Services
Years ago, we were not collaborating with R1 on denials, and we were not on a very good trajectory....
Login or Create an Account to see details.
Relationship
R1’s inability to actually resolve problems through customer service and quickly find the root cause...
Login or Create an Account to see details.
Relationship
R1 is not meeting our expectations in terms of relationship management and execution. The drive to...
Login or Create an Account to see details.
Value
If I were to buy R1 again, I would change some things about the arrangement of certain pieces. But...
Login or Create an Account to see details.
Relationship
R1’s executive involvement varies pretty widely. The folks that I interact with are empowered to...
Login or Create an Account to see details.
Relationship, Services
Our strength of partnership with R1 has decreased due to performance and the macroeconomic pressure...
Login or Create an Account to see details.
Value
We do receive our money's worth with R1 because the cost is lower, and there is a give and take in...
Login or Create an Account to see details.
Loyalty, Services
To help our satisfaction with R1 increase, they need to improve their driving performance, be...
Login or Create an Account to see details.
Relationship, Operations
R1 was hired to help with our company’s revenue cycle operations, and they pretty much came in and...
Login or Create an Account to see details.
Relationship
I think that a customer's experience depends on who they work with at R1. I work with the R1 team...
Login or Create an Account to see details.
Services
Being part of a bigger health system complicates the job. Revenue cycle work is a hard job. We have...
Login or Create an Account to see details.
Relationship
We are a large company, and R1 is a large company as well, as they work throughout the country....
Login or Create an Account to see details.
Loyalty, Relationship
R1 has some very good people on their team, and if there is something wrong, we text or call each...
Login or Create an Account to see details.
Relationship, Value
I appreciate that R1 wants to collect as much A/R as possible and handle the cash, but after a...
Login or Create an Account to see details.
Operations, Services
We recently had a system upgrade. In other patient accounting upgrades, there were always a lot of...
Login or Create an Account to see details.
​
Featured Report
Preferences