R1 RCM End-to-End Revenue Cycle Outsourcing Commentary
Filtered view: All
Subject Expert
Mollie Hunt
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Value
R1 RCM nickel-and-dimes us to death. How the base fee was derived is so complicated that when we...
Login or Create an Account to see details.
Loyalty, Operations, Value
There are certain aspects I would highly recommend from R1 RCM, but I wouldn't recommend all of...
Login or Create an Account to see details.
Relationship, Operations, Services
R1 RCM has some really good people at certain levels. Their customer operations team has excelled...
Login or Create an Account to see details.
Relationship, Services
R1 RCM has such good qualities and capabilities; something is just missing there. I know the...
Login or Create an Account to see details.
Operations, Value
The A/R-resolution cash looks pretty good; R1 RCM has done much better on cash this year. But a lot...
Login or Create an Account to see details.
Services
We get pretty consistent complaints about language barriers with R1 RCM’s offshore team from patients....
Login or Create an Account to see details.
Operations, Services, Value
The people we work with at R1 RCM are great. I have zero complaints about the hired individuals and...
Login or Create an Account to see details.
Operations, Services, Value
We have had to make some adjustments to some R1 RCM teams that we have to manage. They just make...
Login or Create an Account to see details.
Loyalty, Value
R1 RCM is deploying new technology, and that is great, but with the way our contract is set up, we...
Login or Create an Account to see details.
Value
R1 RCM’s impact to our cash collection has gotten better, and so has their impact on our A/R days....
Login or Create an Account to see details.
Loyalty, Relationship, Operations, Value
I’m somewhat optimistic about R1 RCM. Where they are going actually has some potential for...
Login or Create an Account to see details.
Loyalty, Relationship
I would never recommend the partnership that we have with R1 RCM; it is one of my biggest gripes. R1...
Login or Create an Account to see details.
Relationship, Operations
One of my biggest concerns with R1 RCM is the fact that they are approaching relationships from a...
Login or Create an Account to see details.
Relationship
I respect almost all the people I work with; they are trying. I'm just not seeing a change in the...
Login or Create an Account to see details.
Services
If the firm had a revenue cycle model that says how things work best and that they are moving to...
Login or Create an Account to see details.
Loyalty, Value
We are not getting an analysis of the A/R in terms of the opportunity, what we are going to do, and...
Login or Create an Account to see details.
Relationship, Value
We are stumbling with our proactive conversations. If there is an issue, a special project, or...
Login or Create an Account to see details.
Relationship, Services
We have an engagement at the system level, and the hospital is very important to our leaders. We...
Login or Create an Account to see details.
Relationship
I would recommend the firm to a peer, depending on what they need. If they need a turnaround group,...
Login or Create an Account to see details.
Relationship
I don't feel like the firm has a detailed execution strategy plan, so they just kind of turn things...
Login or Create an Account to see details.
Relationship
I do want the engagement to work. Sometimes we micromanage things too much, but we need to build our...
Login or Create an Account to see details.
Relationship
There is a sense of urgency that isn't always there because the firm will look at how we are...
Login or Create an Account to see details.
Operations
R1 RCM does a fine job. They are extremely good at carrying out our policies and directives and...
Login or Create an Account to see details.
Relationship, Operations
R1 RCM does a decent job front-to-back. I would not give them any gold medals, but at the same time,...
Login or Create an Account to see details.
Operations
Denials are an area where R1 RCM really needs to buckle down and put some more AI in place.
Login or Create an Account to see details.
Relationship, Services
R1 RCM has recently been doing more frequent NPS surveys, and they have been rounding with some of...
Login or Create an Account to see details.
Loyalty, Relationship, Services
It has been painful to get to where we are, but by the end of our time frame, if we stay on pace or...
Login or Create an Account to see details.
Relationship
The client-facing folks are stellar. They do a good job of working with us. We speak a lot of the...
Login or Create an Account to see details.
Services, Value
R1 RCM has some really great points and some great technology. Given the complexity of our...
Login or Create an Account to see details.
Relationship, Services
As far as the end users and the folks who are actually doing the work are concerned, R1 RCM has...
Login or Create an Account to see details.
Relationship
One of the asks that we had was to have more folks and resources available to our hospitals. What...
Login or Create an Account to see details.
Relationship
When it comes to patients having questions about their bills or trying to get scheduled or things...
Login or Create an Account to see details.
Relationship, Services
The folks at R1 RCM have knowledge. They are pretty well-informed about what is going on in the...
Login or Create an Account to see details.
Loyalty, Operations, Services
As R1 RCM has rolled things out, they have taken a bit long. They have almost been the gift that...
Login or Create an Account to see details.
Relationship
Within the past year, R1 RCM has really stepped up. They have come strong to the table and taken a...
Login or Create an Account to see details.
Relationship
There have been a lot of changes with the R1 RCM team. I feel like there is a lot more engagement....
Login or Create an Account to see details.
Services
From a denials perspective, R1 RCM is not as aggressive as I would like to see them be with pursuing...
Login or Create an Account to see details.
Relationship, Services
A major frustration with R1 RCM is the disconnect between the client-facing teams and shared...
Login or Create an Account to see details.
Loyalty, Relationship
R1 RCM tries to own everything, but no firm can do it all, so we are increasingly using specialized...
Login or Create an Account to see details.
Relationship, Operations
R1 RCM’s staffing quality is mixed. Some of the field staff members are excellent, but others lack...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
Despite the challenges, I’m optimistic. R1 RCM's new CEO has the right vision and seems serious...
Login or Create an Account to see details.
Relationship, Services
R1 RCM has the desire to improve, but performance isn’t improving as fast as we would like. We have...
Login or Create an Account to see details.
Relationship, Operations
With Joe Flanagan back, things have definitely gotten better at R1 RCM. He is more responsive than...
Login or Create an Account to see details.
Relationship
If things fit within R1 RCM's operational model, those things will work very well. However, if they...
Login or Create an Account to see details.
Value
R1 RCM is incentivized to hit certain denial performances, and our A/R has grown significantly...
Login or Create an Account to see details.
Relationship, Value
R1 RCM has all of the technical resources and capabilities to really knock things out of the park,...
Login or Create an Account to see details.
Relationship
I think we have had some good outcomes with R1 RCM. The majority of the things with cash collections...
Login or Create an Account to see details.
Relationship
We work with a number of people at R1 RCM who are very good and capable. However, I think other...
Login or Create an Account to see details.
Relationship, Services
With one of our biggest denial strategies, R1 RCM couldn't figure out how to connect the dots. I...
Login or Create an Account to see details.
Relationship
We had shared and escalated things directly to an R1 RCM person. They said they were trying, and...
Login or Create an Account to see details.
Services
We have had some issues with offshoring and other considerations as well. I think we do a lot better...
Login or Create an Account to see details.
Relationship, Services
Most of the ideas and solutions for doing things differently or solving problems are coming from us....
Login or Create an Account to see details.
Relationship, Value
The reality is that people need to understand the level of frustration we are facing. We are dealing...
Login or Create an Account to see details.
Services
Over the last few months, in some cases, things with R1 RCM have gotten worse, and our need for...
Login or Create an Account to see details.
Loyalty
We are optimizing R1 RCM’s workflow technology. It was a deciding factor between the other solutions...
Login or Create an Account to see details.
Loyalty, Relationship
R1 RCM has said there are a couple of changes in the pipeline to address our recent issues. I wonder...
Login or Create an Account to see details.
Relationship
Clients need to be brutally direct with R1 RCM in asking what the firm really thinks they are going...
Login or Create an Account to see details.
Loyalty
There will be automated denials, and I think those are going to add a lot of value. A lot of people...
Login or Create an Account to see details.
Loyalty
We are going through an exhaustive process to peel back the layers on what things really mean. The...
Login or Create an Account to see details.
Relationship, Services
R1 RCM can’t figure out how to do a mid-month projection on bad debt and charity care. I have edited...
Login or Create an Account to see details.
Loyalty, Relationship, Services
One of my big concerns is that the hospital and physician operations are two different companies. It...
Login or Create an Account to see details.
Services
R1 RCM has some really solid modular services and some good end-to-end pieces. I appreciate R1 RCM’s...
Login or Create an Account to see details.
Relationship, Services
R1 RCM's timeliness to solve the problems is what we are struggling with. We need R1 RCM to assist...
Login or Create an Account to see details.
Value
The advice I would give someone considering going with R1 RCM would be to set clear, aggressive...
Login or Create an Account to see details.
Services
With R1 RCM, there is a quality component related to a lot of the offshore processes and a decrease...
Login or Create an Account to see details.
Relationship, Services
There are a few niche areas that are very important for providers but that might not be as valuable...
Login or Create an Account to see details.
Operations, Value
The firm's business model is based on how low they can get their costs while balancing that with...
Login or Create an Account to see details.
Services, Value
When it comes to the firm’s impact on the patient experience, someone told me the other day that it...
Login or Create an Account to see details.
Value
When I think about getting my money's worth, I think about the way our contract is structured and...
Login or Create an Account to see details.
Relationship, Operations, Services
Since R1 RCM went private and since Joe Flanagan took the helm, I have felt a desire from him to do...
Login or Create an Account to see details.
Operations
We have heard of the firm's R37 lab, which is their joint venture with Palantir. I want to be...
Login or Create an Account to see details.
Relationship, Services
One of our big challenges is with the executive involvement from the firm. I think the firm is aware...
Login or Create an Account to see details.
Value
The firm’s impact on our cash collections has improved. We are also in a very holistic agreement...
Login or Create an Account to see details.
Value
Notably, we have achieved some key successes with R1 RCM, particularly in negotiating reduced fees...
Login or Create an Account to see details.
Relationship, Services
There are several areas where improvement is needed with R1 RCM, including customer support. We...
Login or Create an Account to see details.
Relationship, Services
As a smaller organization not using a specific vendor, we often feel outside R1 RCM’s core customer...
Login or Create an Account to see details.
Services
R1 RCM’s strategic investment in software and application development has been good. They appear to...
Login or Create an Account to see details.
Value
If someone is looking for a cheap alternative to their own staff being expensive and if someone is...
Login or Create an Account to see details.
Operations, Services
When I pushed the envelope enough and forced the issue, R1 RCM gave us more staff. When there were...
Login or Create an Account to see details.
Operations, Services
We would like R1 RCM to be ahead of the metrics. If they see a trend, we want them to come to us...
Login or Create an Account to see details.
Relationship, Services, Value
We did some specific things as incentives to R1 RCM, and those have had a night-and-day change to...
Login or Create an Account to see details.
Loyalty, Operations
Since TowerBrook has come in, they have been looking to redesign and reengineer R1 RCM as a company....
Login or Create an Account to see details.
Loyalty, Operations, Value
Sometimes it is hard to split apart some of the performance trends that we have that everybody else...
Login or Create an Account to see details.
Services, Value
I feel like we are getting regurgitated metrics from R1 RCM. I already know what cash is and what...
Login or Create an Account to see details.
Operations, Value
We have had to basically give R1 RCM templates on how to give us reports and tell them how to...
Login or Create an Account to see details.
Operations, Services
Most of the staff members from R1 RCM are good. Like with any group, some aren’t. I enjoy the...
Login or Create an Account to see details.
Loyalty, Relationship, Operations, Services
We would like to see R1 RCM invest the time and money to do something more than make a slightly...
Login or Create an Account to see details.
Loyalty, Value
I would not contract with R1 RCM again. Looking at things overall, the last several months might...
Login or Create an Account to see details.
Relationship, Operations, Services
R1 RCM has great, smart people. They are technically competent and knowledgeable. They are great...
Login or Create an Account to see details.
Operations, Services
In some ways, R1 RCM’s impact on our patient experience is getting better. Scheduling is still a...
Login or Create an Account to see details.
Relationship
With some changes we are making at our organization, it has been a challenge to work with R1 RCM’s...
Login or Create an Account to see details.
Operations, Services, Value
We don't interact a lot with the operators at R1 RCM. We work with them a little, but my guess is...
Login or Create an Account to see details.
Loyalty, Relationship
I am somewhat optimistic about the future with R1 RCM. Part of that is based on recent performance....
Login or Create an Account to see details.
Operations
R1 RCM is investing heavily in future technology. They have a partnership with Palantir with a new...
Login or Create an Account to see details.
Loyalty, Relationship, Services
R1 RCM has gone private and has new leadership at the top. With the current plan we have worked on...
Login or Create an Account to see details.
Operations, Services
The technology to facilitate a positive patient experience on the front end for patient access and...
Login or Create an Account to see details.
Relationship, Services
Historically, R1 RCM’s executive involvement has been very low, but with the adjustments that R1 RCM...
Login or Create an Account to see details.
Loyalty, Value
We have pushed back a lot on R1 RCM charging for everything, and they have kind of conceded to not...
Login or Create an Account to see details.
Operations, Value
I don't know how R1 RCM utilizes AI internally to our benefit. We have another revenue cycle partner...
Login or Create an Account to see details.
Value
I was expecting R1 RCM’s performance to be higher. We have had a pretty substantial lag in cash...
Login or Create an Account to see details.
Value
By this point with R1 RCM, I would have expected more insights, more ability to look at something...
Login or Create an Account to see details.
Relationship
R1 RCM did a very good job at the people management and transition sides, so I have to give them...
Login or Create an Account to see details.
Loyalty
We talked to another firm when we were looking to outsource this work, and that firm had a lot of...
Login or Create an Account to see details.
Services
R1 RCM is not that great at strategic ability in terms of what I have seen today because everything...
Login or Create an Account to see details.
Relationship
The reason I rate R1 RCM’s executive involvement lower than average is that they don't have the same...
Login or Create an Account to see details.
Value
As of today, I'm more frustrated with my organization than R1 RCM, but I am disappointed on a...
Login or Create an Account to see details.
Relationship
The advantage R1 RCM has, just like any end-to-end revenue cycle outsourcing firm, is that we are so...
Login or Create an Account to see details.
Loyalty, Relationship
I am a pessimist by nature, but I'm semioptimistic about the future with R1 RCM. If what they are...
Login or Create an Account to see details.
Operations
R1 RCM did an excellent job at execution for the scope and scale of moving so many caregivers....
Login or Create an Account to see details.
Relationship, Services
R1 RCM still has this incremental approach. They run every client as their own silo. They might want...
Login or Create an Account to see details.
Value
I'm really blessed to have some super-smart internal people around contracting, and I'm not bad...
Login or Create an Account to see details.
Relationship
I have talked to R1 RCM's executives, and they are pretty transparent. I have an opportunity to tell...
Login or Create an Account to see details.
Loyalty
R1 RCM is behind the times with leveraging AI. If I had to evaluate them today, compared to some of...
Login or Create an Account to see details.
Services
What is working well with R1 RCM is we started working on a regular cadence of operating reviews....
Login or Create an Account to see details.
Value
The piece that is not working well with R1 RCM is the reality of the agreement, and the reality of...
Login or Create an Account to see details.
Relationship, Services
R1 RCM is trying, but they are just not listening. For example, the engagement has had a negative...
Login or Create an Account to see details.
Relationship
Some senior people from R1 RCM are going to meet with us, so the fact that they are taking the time...
Login or Create an Account to see details.
Loyalty, Operations
I wouldn't recommend R1 RCM for end-to-end outsourcing. One of the things that I am learning from...
Login or Create an Account to see details.
Value
Our deal was made to have a massive, true outsourcing of the end-to-end revenue cycle and...
Login or Create an Account to see details.
Loyalty
I want to be optimistic and climb on the bandwagon that this will be good and will solve the issue...
Login or Create an Account to see details.
Relationship
If I were rating the R1 RCM staff based on whether I could work with them, I would give the staff a...
Login or Create an Account to see details.
Relationship
There are a whole bunch of things that contribute to R1 RCM’s performance. One might be that like...
Login or Create an Account to see details.
Services
A/R days are really where we are struggling right now. What has been challenging from an end-to-end...
Login or Create an Account to see details.
Relationship, Value
My question is whether the outsourcing model really works or whether we should be using a group like...
Login or Create an Account to see details.
Relationship, Services
R1 RCM’s execution on some really high-priority things is not going well. I know there are plenty of...
Login or Create an Account to see details.
Relationship, Operations, Services
In trying to understand what is going on with R1 RCM and to build relationships, I have developed...
Login or Create an Account to see details.
Relationship, Services
I'm relatively new to the revenue cycle space, so I'm coming in with fresh eyes looking at what is...
Login or Create an Account to see details.
Loyalty
One of the complexities for us a bit is our different platforms. R1 RCM promises to be able to bring...
Login or Create an Account to see details.
Loyalty, Relationship
I am very optimistic about our future with R1 RCM. Everything comes down to who I interact with, and...
Login or Create an Account to see details.
Relationship, Services
In healthcare, we are all about getting clean claims out the door. R1 RCM has to hardwire a process...
Login or Create an Account to see details.
Services
I would buy R1 RCM's services again. I understand what else is out there, and R1 RCM outperforms...
Login or Create an Account to see details.
Value
R1 RCM's impact on our cash collections is great. R1 RCM doesn't charge for every little thing. They...
Login or Create an Account to see details.
Relationship, Services
The crux that I see from R1 RCM is that the majority of the people I interact with have never worked...
Login or Create an Account to see details.
Operations
With another firm, we get a DNFB breakdown, so we know what is in the DNFC bucket, and if there is...
Login or Create an Account to see details.
Relationship
The executives from R1 RCM are involved, but nothing gets delivered. The hard thing is that R1 RCM...
Login or Create an Account to see details.
Operations, Value
We had issues with R1 RCM on the three-day window process. If a first visit and second visit are not...
Login or Create an Account to see details.
Operations, Value
R1 RCM's access is a mess. They don't know how to register patients. They don't know how to get the...
Login or Create an Account to see details.
Loyalty, Operations, Value
R1 RCM’s impact on our A/R days has been horrible. They just got some bills out the door for...
Login or Create an Account to see details.
Operations
The Change Healthcare thing was bad for everybody. One of our other firms recovered pretty...
Login or Create an Account to see details.
Operations, Value
R1 RCM doesn’t collect cash. They write claims off without truly understanding why they were denied...
Login or Create an Account to see details.
Operations
I have talked to R1 RCM a bit about them going private, and they seem to feel like it is not going...
Login or Create an Account to see details.
Loyalty, Relationship, Services
Patient experience is the number-one area where we get complaints from patients, physicians, and...
Login or Create an Account to see details.
Value
We don’t really pay R1 RCM much outside of our contracted fee. As an example, with the Change...
Login or Create an Account to see details.
Relationship, Operations
We are not the ideal R1 RCM candidate. We don't fit their business model. They do better from an...
Login or Create an Account to see details.
Loyalty, Operations, Value
R1 RCM's performance has been subpar this year around cash collections. We are considering taking...
Login or Create an Account to see details.
Services, Value
R1 RCM’s reporting, metrics, and analyses around the data are good; the firm gives us a lot of data,...
Login or Create an Account to see details.
Relationship, Value
R1 RCM does bring some novel things to us from time to time. We are working on some AI coding...
Login or Create an Account to see details.
Relationship, Operations
R1 RCM is going through another leadership change, and I will have to wait a little more before I...
Login or Create an Account to see details.
Operations, Services
R1 RCM has a tendency to hold onto A/R stuff for way too long. When something is denied, it is dead....
Login or Create an Account to see details.
Value
R1 RCM does a lot of offshoring work, and it isn't effective. It isn't premium work. There is high...
Login or Create an Account to see details.
​
Preferences