R1 RCM End-to-End Revenue Cycle Outsourcing Commentary
Filtered view: All
Subject Expert
Mollie Hunt
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
Things weren't going extremely well with R1's service, and we were hopeful that the firm would take...
Login or Create an Account to see details.
Relationship, Value
We don't get charged for every little thing. R1 is fair in that. However, the majority of my time is...
Login or Create an Account to see details.
Relationship
The offshore service is ineffective, but that is how R1 modeled the project. We have given R1 the...
Login or Create an Account to see details.
Loyalty, Relationship
For what we signed up for, we are absolutely not pleased with where we are today with R1. We sign up...
Login or Create an Account to see details.
Relationship, Value
R1’s impact on A/R days is bad. They are not working aged A/R, so the older stuff just hangs out,...
Login or Create an Account to see details.
Relationship, Services
When R1 wasn’t hitting targets, they tried to skew our collections by changing the way we do our...
Login or Create an Account to see details.
Relationship, Services
I get daily complaints from patients about R1, and our relationship does not feel like a...
Login or Create an Account to see details.
Operations
Everything at R1 is siloed. The person that I work with on a day-to-day basis has to go to different...
Login or Create an Account to see details.
Relationship, Services
I am not sure we would buy from R1 again. There have been a lot of performance issues with R1's...
Login or Create an Account to see details.
Loyalty, Services
With R1, we have some of the digital tools live, but a lot of the tools are not live. The process...
Login or Create an Account to see details.
Services
One of our challenges is just that we have multiple EMRs. People like to come in and tell me how...
Login or Create an Account to see details.
Relationship, Operations
Patients have historically been contacted by local resources onshore, but we transitioned the...
Login or Create an Account to see details.
Relationship
The transition has been challenging. My experience with R1 so far is that they aren't very...
Login or Create an Account to see details.
Services
With this engagement with R1, the success predominantly resides where we are able to implement some...
Login or Create an Account to see details.
Relationship, Services
I interact with R1 often for various things. We have a lot of technology that is still being...
Login or Create an Account to see details.
Relationship, Services
R1 does a good job around revenue capture. They do revenue integrity for us. It is in scope, so the...
Login or Create an Account to see details.
Relationship, Services
There are a few areas for improvement, but the largest opportunity for improvement is A/R...
Login or Create an Account to see details.
Services
One of the bigger disappointments with R1 was that they came a few years ago touting themselves as...
Login or Create an Account to see details.
Relationship
R1 is certainly attentive and will address any items that we bring forward. Sometimes they put...
Login or Create an Account to see details.
Relationship
There is certainly a good cadence of touchpoints, and we can express our concerns and provide...
Login or Create an Account to see details.
Relationship, Services
R1 does well with some of their revenue integrity and analytics focus.
Login or Create an Account to see details.
Relationship, Services, Value
R1's business model is that they try to squeeze all of the expenses out of organizations that they...
Login or Create an Account to see details.
Relationship
R1 has good individuals, and I like the R1 folks who are on-site at our organization. They...
Login or Create an Account to see details.
Loyalty, Relationship, Value
We struggle to get outcomes from R1's services. The firm's individuals who manage operations want to...
Login or Create an Account to see details.
Relationship
A lot of the way an organization engages with R1 depends on the organization and what they are...
Login or Create an Account to see details.
Services
Our accounts with R1 aren't being worked in as timely of a manner as they should be. That delays...
Login or Create an Account to see details.
Services
R1 has a lot of technology that they try to use well, and that technology is functional. The firm...
Login or Create an Account to see details.
Services
We hired R1 for end-to-end revenue cycle services. They do preservice and post-service work and...
Login or Create an Account to see details.
Services, Value
We have talked to other vendors and have done benchmarking, and R1 is average for end-to-end...
Login or Create an Account to see details.
Loyalty, Services
Years ago, we were not collaborating with R1 on denials, and we were not on a very good trajectory....
Login or Create an Account to see details.
Relationship
R1’s inability to actually resolve problems through customer service and quickly find the root cause...
Login or Create an Account to see details.
Relationship
R1 is not meeting our expectations in terms of relationship management and execution. The drive to...
Login or Create an Account to see details.
Value
If I were to buy R1 again, I would change some things about the arrangement of certain pieces. But...
Login or Create an Account to see details.
Relationship
R1’s executive involvement varies pretty widely. The folks that I interact with are empowered to...
Login or Create an Account to see details.
Relationship, Services
Our strength of partnership with R1 has decreased due to performance and the macroeconomic pressure...
Login or Create an Account to see details.
Value
We do receive our money's worth with R1 because the cost is lower, and there is a give and take in...
Login or Create an Account to see details.
Loyalty, Services
To help our satisfaction with R1 increase, they need to improve their driving performance, be...
Login or Create an Account to see details.
Relationship, Operations
R1 was hired to help with our company’s revenue cycle operations, and they pretty much came in and...
Login or Create an Account to see details.
Relationship
I think that a customer's experience depends on who they work with at R1. I work with the R1 team...
Login or Create an Account to see details.
Services
Being part of a bigger health system complicates the job. Revenue cycle work is a hard job. We have...
Login or Create an Account to see details.
Relationship
We are a large company, and R1 is a large company as well, as they work throughout the country....
Login or Create an Account to see details.
Loyalty, Relationship, Relationship
R1 has some very good people on their team, and if there is something wrong, we text or call each...
Login or Create an Account to see details.
Relationship, Relationship, Value, Value
I appreciate that R1 wants to collect as much A/R as possible and handle the cash, but after a...
Login or Create an Account to see details.
Operations, Operations, Services, Services
We recently had a system upgrade. In other patient accounting upgrades, there were always a lot of...
Login or Create an Account to see details.
Relationship, Relationship
A lot of times, the success of a firm depends on the amount of effort we are willing to put in to...
Login or Create an Account to see details.
Relationship, Relationship
I am happy with R1 in general and all my contacts at the firm. We have what feels like a good...
Login or Create an Account to see details.
Relationship, Relationship
My contacts at R1 are empowered to solve my problems. Depending on the depth of the problem, when I...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services, Value, Value
I am very satisfied with R1’s impact on cash collections, A/R days, and denials. R1 does very well....
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
I find R1 flexible and willing to do what we would like to see done. If a standalone hospital or a...
Login or Create an Account to see details.
Services, Services, Value, Value
R1 has deteriorated a lot. Our A/R days have gotten worse, and our denials have increased. All the...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
R1’s middle management team seems to struggle with embracing different methodologies. However, their...
Login or Create an Account to see details.
Relationship, Relationship
We meet regularly with R1’s senior team and discuss the status of A/R, denials, and such. The firm...
Login or Create an Account to see details.
Loyalty, Relationship, Relationship, Operations
It is still too early for us to say that R1 is incompetent and that things won't get better, but we...
Login or Create an Account to see details.
Services, Services, Services
We would like to take back the front end from R1 because they are not doing a very good job. We want...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
R1 has some challenges with their workflows and resources and the amount of labor they have going...
Login or Create an Account to see details.
Services, Services, Services
R1 outsources a lot of functions offshore, such as scheduling, patient registration, and insurance...
Login or Create an Account to see details.
Value, Value, Value
R1’s pricing is out of the market from what I'm used to. I also feel like R1 struggles if their...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
I have had better experiences and results from other firms in terms of customer communications...
Login or Create an Account to see details.
Services, Services, Services, Value, Value, Value
R1 does well with coding and clinical documentation and with the middle revenue cycle. We have seen...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
Our partnership with R1 isn't on great terms. Our hospital leadership does not have confidence or...
Login or Create an Account to see details.
Services, Services
R1 itemizes functionality, and we want to do billing and cash post all the different functions. R1...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
We would have expected to see some deterioration in the performance metrics just because of all the...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
I am disappointed that R1 isn't more structured with our performance improvement. We had a very...
Login or Create an Account to see details.
Relationship, Relationship
R1 has lots of project management and structure around the transition activities, but they don't...
Login or Create an Account to see details.
Relationship, Relationship
I have regular conversations with some of R1’s people, and they are generally pretty responsive. We...
Login or Create an Account to see details.
Loyalty, Loyalty, Relationship, Relationship
We have been holding onto our people and waiting for R1 to get their technology up and going so that...
Login or Create an Account to see details.
Operations, Services
R1 is performing reasonably well according to their contract. However, their actual deliverables in...
Login or Create an Account to see details.
Operations, Services, Services
R1 has stated that they go after buffalos and not squirrels in terms of collections, meaning they...
Login or Create an Account to see details.
Relationship, Relationship, Value, Value
We have expanded the services with R1 primarily because of their Cloudmed acquisition. There are...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Value
R1’s customer operations need to be overhauled, especially in terms of the firm's approach to who...
Login or Create an Account to see details.
Relationship, Relationship
So far, the experience with R1 has been good. The firm has put forth the effort in building...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
R1 has done a good job of establishing metrics to monitor their performance. The firm always hits...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations
We had a big transition with R1, and there were some bumps. If some things, like how they handled...
Login or Create an Account to see details.
Loyalty, Loyalty, Value, Value
All of the service lines that R1 is over have actually deteriorated and have cost us a considerable...
Login or Create an Account to see details.
Value, Value
R1 will actually push the envelope or charge for additional services when it is favorable for them,...
Login or Create an Account to see details.
Relationship, Relationship
The executive involvement at R1 is pretty broad, and we don’t get to the executive level. We have a...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations
There has been a failure to follow through on R1's initial claims for what they could do. They...
Login or Create an Account to see details.
Services
A positive thing with the firm is that I can get ahold of somebody when I want to. I may not always...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
With the performance reviews, R1 needs to have people who are operators who understand and know the...
Login or Create an Account to see details.
Relationship, Relationship
I don’t know the backgrounds of R1's people who sit on the reviews and are our main contacts, but...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations
The firm needs better oversight and accountability around their collections teams, especially the...
Login or Create an Account to see details.
Value, Value
R1 has a notion of prioritization, and we always have that in the revenue cycle. If we have a choice...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Value, Value
In our relationship with R1, the incentive isn't there for them to add resources or bring in...
Login or Create an Account to see details.
Relationship, Relationship
We are struggling with a few things with R1. The firm presented themselves to our senior leadership...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
R1 is very driven by KPIs and contractual outcomes. As a public company, they are very focused on...
Login or Create an Account to see details.
Relationship, Relationship, Operations
My negative sentiments have developed over the last several months. I'm not afraid of issues or...
Login or Create an Account to see details.
Relationship, Relationship
We have had some significant issues where R1 has fallen flat. Our executive leadership has had to...
Login or Create an Account to see details.
Relationship, Relationship
Depending on who we talk to, there is a fair level of frustration with R1, and it varies based on...
Login or Create an Account to see details.
Loyalty, Loyalty
The arrangement we have with R1 has many more nuances to it than just a typical revenue cycle...
Login or Create an Account to see details.
Services, Services
R1 doesn't have expertise in appeals and denials. They have some, but most of their teams deal with...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
R1 has incredibly smart people and good tools. They are just too focused on outcomes as opposed to...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
We have had a lot of challenges with the performance of R1. There have been some disconnects between...
Login or Create an Account to see details.
Value, Value
We have lost a lot of revenue as a result of some of the inefficient processes and focuses that R1...
Login or Create an Account to see details.
Services, Services
The firm's technology is a big piece end to end. There are different sections or components within...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Services
Some things that need improvement are staffing, hiring, and training as well as the quality of work...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
R1 is not proactive at all. If there's new regulations, we're the ones that tell them. Then, they go...
Login or Create an Account to see details.
Relationship
The executives that I work with are very nice people, and they're very attentive. The problem they...
Login or Create an Account to see details.
Operations, Services
R1 has improved on the metrics that I am directly responsible for, but it's been a very long road....
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Operations, Value
R1 has a lot of gaps in the revenue cycle, and they are unable to close the gap. I hear a lot of...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Operations
The challenges have been with staffing and processes. The problem on the front end is definitely due...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Operations, Services
R1 is very technical-driven versus people-driven. If something doesn't work in their technology,...
Login or Create an Account to see details.
Relationship, Operations, Operations, Operations
While the vendor’s technology is a bright spot, the implementations of those technologies have not...
Login or Create an Account to see details.
Loyalty, Loyalty, Loyalty, Services, Services, Services
We are in a pretty tough spot with R1 as things relate to cash and A/R performance. The main issue...
Login or Create an Account to see details.
Services, Services, Services, Value, Value, Value
Our A/R has increased significantly at some of our facilities. It is bad. The deterioration has...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
The R1 model is that we don't go directly to operations to address issues or go over performance....
Login or Create an Account to see details.
Loyalty, Loyalty, Loyalty, Services, Services, Services
There have been challenges with R1. There have been some growing pains, which are to be expected in...
Login or Create an Account to see details.
Services, Services, Services
There are some bright spots with R1, such as the state-of-the-art technology that they bring to the...
Login or Create an Account to see details.
Operations, Operations, Operations, Services, Services, Services
We have a few different EMRs, so when we pull data or implement any integration or technology, there...
Login or Create an Account to see details.
Services, Services, Services
R1’s reporting system is pretty slick. I really like it. It is not the most user-friendly system,...
Login or Create an Account to see details.
Value, Value, Value
When we contracted with R1 and did the transition, the expectation was that no process would be...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Operations
R1 is inconsistent in their approach to client relationships. I think the client-facing individuals...
Login or Create an Account to see details.
Value, Value, Value
If I were to go with R1 again, there are things that I would do, but I probably wouldn't do...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
We have a great client executive from R1. They work really hard for us, but I don't know how...
Login or Create an Account to see details.
Loyalty, Loyalty, Loyalty, Services, Services, Services
R1 has great technology. We are excited to get the patient experience and the front office technologies....
Login or Create an Account to see details.
Relationship, Relationship, Relationship
R1 is a good partner. They are committed to making things work. I can tell the folks I interact with...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Services, Services, Services
R1 lacks deeper revenue cycle experience. If the technology isn't working well or doesn't fit their...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Services, Services, Services
R1 has grown too fast. They are a technology company. They are lacking in terms of the fundamental...
Login or Create an Account to see details.
Loyalty, Loyalty, Relationship, Relationship
The firm could do better in terms of cash collections. Things have improved, but they are still...
Login or Create an Account to see details.
Value, Value
I would not buy this service again because looking back on the deals years later, we realize the...
Login or Create an Account to see details.
Value, Value
The firm has been very flexible with what they charge. I did an outsourcing deal with another firm...
Login or Create an Account to see details.
Relationship, Relationship
Small rural hospitals aren’t going to be moneymakers for RI. When we are dealing with large RCM...
Login or Create an Account to see details.
Relationship, Relationship
The firm is sincere in trying to get to the more sensitive complaints. But when it comes to issues...
Login or Create an Account to see details.
Loyalty, Loyalty, Relationship, Relationship
I am optimistic that things will get better with the new leadership. They are really good and...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
R1's collaboration is their greatest strength. I feel as though I have hired employees to work for...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Services, Value, Value, Value
R1 has a lot of offshore workers, and that can put people off, but I would tell others to give R1 a...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
R1 has a lot of analytics that they promote, and sometimes there is too much. We have regular...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Value, Value, Value
I would never recommend full outsourcing. In our engagement, we retain full authority over all of...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
I am very happy with certain aspects of R1. There are other aspects we have had to fight through...
Login or Create an Account to see details.
Value, Value, Value
For the most part, R1 avoids charging for every little thing. They are reasonable when we raise...
Login or Create an Account to see details.
Loyalty, Loyalty, Loyalty, Value, Value, Value
If our system worked appropriately, we wouldn’t need R1. Our organization is doing everything we can...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Value, Value, Value
R1’s frontline staff is in the middle of the road. They struggle as we do with fighting the company...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
Because of their business, R1 absolutely has knowledge that I don’t have, and they try to share that...
Login or Create an Account to see details.
Services, Services, Services
We are doing well on the coding side of things. Our DNFC is good, and I attribute a lot of that to...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
I have pretty high expectations, and I don’t think R1 exceeds them. But they meet my expectations,...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
Any relationship with a firm takes time to develop. At this point, we are hitting our stride with...
Login or Create an Account to see details.
Value, Value, Value
There are other firms out there that perform better than R1. We are not any better off since using...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
Our partnership has been rocky at best with R1. On our side, we are dissatisfied with the services...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
The people at the top that we work directly with from R1 all seem to be very knowledgeable, capable,...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
R1 doesn’t seem to be very proactive in most cases. They do a lot of reactive strategizing. The firm...
Login or Create an Account to see details.
Relationship
R1 is quick to respond when we have a need, and they take us seriously. They don't treat us...
Login or Create an Account to see details.
Relationship
We are very tight with the executives at R1. We speak frequently, and we have a big project that...
Login or Create an Account to see details.
Relationship, Services
R1 has good reporting and tools that they have developed and shared with us. They give us insights...
Login or Create an Account to see details.
Relationship, Services
R1 meets our expectations, but they don’t exceed them. R1 goes after the big dollars first, and that...
Login or Create an Account to see details.
Relationship, Operations
Providers looking to use R1 should make sure to carefully review the scope of services that R1 will...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
First and foremost, R1's customer service is excellent. R1 responds to any needs or concerns we...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
R1 is a great partner with us. While we outsource to R1, we feel like they are our employees, are on...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
There are always opportunities that R1 is working on. They set good goals and usually come up with...
Login or Create an Account to see details.
Value, Value, Value
R1 does great work, but their fee is on the high end. R1's services are not cheap, and our finance...
Login or Create an Account to see details.
Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Services, Services, Services
We would not choose to buy R1 again because of their talent acquisition and retention. There are...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
The R1 leadership is okay, but from the supervisors down, it is inconsistent. The firm does a lot of...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
R1 has a different sort of payment model. They do have KPIs and SLAs, and they react to those. In...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
Our issues and problems are well known to R1. The issues are well communicated and discussed, and...
Login or Create an Account to see details.
Services, Services, Services
We would recommend R1 with caution. We would tell friends or peers that if they are going to use R1,...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
R1’s end-to-end work has been a little clunky. The handoffs aren’t always as good as they should be...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services, Value, Value, Value
Over the last few years, we have seen good performance from R1 in reducing our denials and A/R days,...
Login or Create an Account to see details.
Services, Services, Services
R1 does a fine job with about 80% of the work, but 20% still hangs out there. Things are missed and...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
We deployed some new technology in a certain area for our hospitals, and we found after the review...
Login or Create an Account to see details.
​
Featured Report
Preferences