R1 RCM End-to-End Revenue Cycle Outsourcing Commentary

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R1 RCM could exceed our expectations by deploying AI and having a revenue analytics team. One piece...

R1 RCM could get a higher score on outcomes by driving our KPIs, and the contract is still new. We...

I think the vendor needs to think about the things that can disrupt them. Other organizations are...

The biggest opportunity for R1 RCM is the advancement of AI because, let's face it, revenue cycle is...

In the few years I have been with my organization, R1 RCM has transformed significantly as it moved...

R1 RCM is partnering with us in what should be the future of revenue cycle, so I definitely give...

We hired R1 RCM to run revenue cycle operations in the most efficient and financially rewarding...

The patient access silo at R1 RCM impacts the denials. The coordination of benefits is a reason for...

Daily, I get complaints that patients are getting billed. They call, and there's no one to talk to....

I would like to be optimistic about R1 RCM because they have made some changes in staffing and the...

I would not buy R1 RCM's service again. I have seen all of our revenue cycle key indicators worsen...

R1 RCM is focused on cash collections, but I sometimes think that is to the detriment of the...

From my seat and the way I interact with R1 RCM, I don't use their technology, and I do feel like...

R1 RCM's impact on A/R days kind of happens in a silo. R1 RCM is very segmented, so their billing...

I appreciate R1 RCM's AI development. They are really investing in that and driving performance there....

I asked to change our targets to the top-quartile national targets, and R1 RCM immediately accepted...

As far as patient experience goes, it's kind of blind to the patient whether they are working with...

When I think about how much money we're paying and what R1 RCM is doing, it's a huge slice of our...

R1 RCM has met our expectations; our metrics are okay. We have targeted KPIs that we want to be in...

R1 RCM has great customer partners. But linking that operational efficiency and workflow...

R1 RCM has some really cool technology coming down the pipeline in the AI space, and that is...

We've been in an R1 RCM agreement for years. The firm is designed as an end-to-end revenue cycle...

In terms of R1 RCM’s impact on cash collections, we're at a mismatch with incentives. They're...

I would not go with R1 RCM again. We hit the objective we were trying to go for at the time, which...

R1 RCM is a leader when it comes to auditing and their AI road map. They have a comprehensive road...

The level of analytics that R1 RCM provides in order to come up with an operational action plan to...

We chose R1 RCM because, at the end of the day, we felt that R1 RCM offered us the best advantage to...

We had a very high bar for what needed to be achieved as a new provider to us. We weren't sure R1...

Regarding driving expected outcomes, I think it's hard to get to a top rating. There's so much noise...

My recommendation to others about R1 RCM is that one of the most difficult things to implement when...

R1 RCM does have back-end responsibility for resolving bills, and they're really quite good at it.

We are known to be a very technologically advanced, innovative organization. We also realize that...

R1 RCM has technological advances that we would never be able to create, mostly in the agentic and...

I was fortunate enough to see a demo of what we're implementing right now. Having agentic technology...

Strategically, I think R1 is moving with us. As our team has expanded, R1 RCM has done a good job of...

For the most part, R1 RCM does a good job with more transactional functions, like coding, cast...

R1 RCM has been forced to partner more closely with us, and they have done a fairly good job. The...

R1 RCM is doing a good job leveraging AI to our benefit. A lot of this stuff is so new that it's...

R1 RCM tends to have more turnover because their jobs are hard. The account contacts and people...

R1 RCM is expensive. When we look at the amount of money being spent on the relationship, we should...

R1 RCM does a pretty good job of working on and preventing denials. They have an appeals unit and a...

R1 RCM does a fairly good job of going after high dollars. They're not necessarily incentivized to...

I would buy pieces of R1 RCM's service again. I don't know that I would give R1 RCM my entire...

R1 RCM's vision has changed. A lot has happened with R1 RCM over the last couple of years. They were...

R1 RCM's offshore component is always a thorn in our side, particularly in the India operation. The...

R1 RCM does the vast majority of things pretty well, but they manage the margin tightly. The...

The quality of staff is an area where R1 RCM has always done well. They have good teams and good...

While R1 RCM is doing some work in AI, I don’t know that they’ve done anything truly transformative....

R1 RCM is making efforts to improve service, outcomes, and performance. I went to one of their...

Our denial rate is pretty good with R1 RCM. But our final denials are too high. We have too many...

Overall, cash has been pretty good with R1 RCM. For the lion’s share of the routine work we do, if...

I’m pessimistic about our future with R1 RCM. We aren't getting the results we need with our current...

R1 RCM has brought a lot of people in. Even though the service has gone offshore, our customers have...

If someone were looking to improve their revenue cycle in general, I wouldn’t recommend an...

R1 RCM has automated the writing of authorization appeals. The question is whether they are doing...

R1 RCM met their cash goal last year, but I need to see more improvement in incremental and...

I enjoy the R1 RCM people a lot, but I feel like their structure is more aligned with making us...

The R1 RCM executive leaders are very focused on AI bells and whistles and all the things they can...

R1 RCM has R37, or what is now Phare Flow, which is the AI CDI program. They are doing some other...

R1 RCM has automated some things, like letters and additional document requests (ADRs). It’s basic...

It seems like we are often asking whether the R1 RCM folks have measured this or done that. We’re...

R1 RCM has not really budged substantially, and it seems like all their recommendations on how to...

With R1 RCM, we’re seeing inconsistent cash collections and not a lot of data insights as to why....

R1 RCM’s impact on our denials rate is improving, but it isn't great.

The revenue cycle manager from R1 RCM is in charge of some of our processes, including things like...

R1 RCM is showing great improvement for me personally. I hope other people working with them feel...

Patient experience issues, such as billing complaints, patients who can’t reach someone, or...

The firm deployed a new system with iPads for registration, and I was told it was going live soon....

R1 RCM executes certain initiatives well, but their communication with clients is not always optimal....

R1 RCM needs some customer service training. I hear a lot of people saying that their boss told them...

With R1 RCM, we recently got a person who is my go-to with revenue cycle work, and that has been...

I honestly believe that at some point in time, I'm just going to retire and find a different form of...

We pay R1 RCM peanuts. I beg them to charge me more. Whenever I say I need more work or different...

R1 RCM is helping us get better metrics. They are just not consistent. My A/R days and aged A/R are...

I'm having an issue with authorizations. I don't see how no one at R1 RCM knew that the notice of...

The more we find that R1 RCM is not able to get to certain things, like low-dollar stuff, the more...

Where I'm pessimistic with R1 RCM right now is that I need Joe Flanagan to pick up the phone once in...

I wouldn't contract with anybody again. I would keep the work in-house. I wouldn't recommend any...

Our denials rate went down, and part of that was due to R1 RCM. The other part was due to our...

When we get patient calls to our customer service center, it triggers a work queue for R1 RCM. Our...

R1 RCM doesn't have enough experts. They hire customer service people. They need to do what another...

R1 RCM is consistently exceeding the original expectations of the purpose of the agreement between...

In terms of performance indicators, everything is moving in the right direction but only because I'm...

With R1 RCM’s subject matter experts, I have good people. They are frustrated because they have...

R1 RCM is not innovative. I know the things that I have done with R1 RCM have benefited all the R1...

We have agreed to some SLAs and KPIs with R1 RCM, and we are trying to put teeth into the...

In terms of the strength of the partnership, R1 RCM has added so many more people. When I call and...

R1 RCM keeps talking about technology, but the technology is very slow to actually be seen. If the...

Part of me wonders whether some of the firm's recent efforts are a Hail Mary to save our account,...

I think the scope of work with R1 RCM will be reduced. In fact, with our current journey, there are...

We recently had a meeting with R1 RCM where they showed off their partnership with Palantir and some...

To meet our expectations, R1 RCM would need to provide us with the least average service. If our...

I think things have gotten better with R1 RCM over the past year, so that has been good. There are...

R1 RCM is very engaged and available. They listen. R1 RCM takes action as best as they can. I think...

With the way our contract works with R1 RCM, I don't think we get nickel-and-dimed for stuff. When...

Over the past year, we have realized that there are a lot of opportunities to improve, especially...

R1 RCM’s contracting and their pricing around contracting is very deep and intricate, and we can't...

R1 RCM has recently been providing me information, especially around interoperability, and that is a...

R1 RCM has been responsible for hiring at our facility, and they haven’t made the best hires. Some...

R1 RCM’s reporting is very good, like their monthly operating packages. Our representative at R1 RCM...

One of the reasons we signed with R1 RCM was technology. We were very excited about the financial...

R1 RCM waits too long to work on denials, and then we lose a timely filing. I am seeing a lot of...

I have concerns around our R1 RCM offshore employees returning phone calls and getting back with...

Some of the senior leadership that R1 RCM recently brought in will give a fresh, new perspective to...

The firm is trying to do some AI things. We saw a demo of different applications for patient access...

Denials are a big focus. Our corporate team has had to drive denials initiatives with R1 RCM because...

I think the firm is trying to be strategic, so I have to give them credit for that. I just don't...

The firm isn’t driving tangible outcomes; we have a lot of denials issues with them. We aren’t...

One of the things that would help R1 RCM is to hire experienced people who have truly worked with...

We have reduced some of our work already with R1 RCM. My team does that work now because we just...

If there were some way for us to be able to move on and realistically get out of our contract with...

R1 RCM nickel-and-dimes us to death. How the base fee was derived is so complicated that when we...

There are certain aspects I would highly recommend from R1 RCM, but I wouldn't recommend all of...

R1 RCM has some really good people at certain levels. Their customer operations team has excelled...

R1 RCM has such good qualities and capabilities; something is just missing there. I know the...

The A/R-resolution cash looks pretty good; R1 RCM has done much better on cash this year. But a lot...

We get pretty consistent complaints about language barriers with R1 RCM’s offshore team from patients....

The people we work with at R1 RCM are great. I have zero complaints about the hired individuals and...

We have had to make some adjustments to some R1 RCM teams that we have to manage. They just make...

R1 RCM is deploying new technology, and that is great, but with the way our contract is set up, we...

R1 RCM’s impact to our cash collection has gotten better, and so has their impact on our A/R days....

I’m somewhat optimistic about R1 RCM. Where they are going actually has some potential for...

I would never recommend the partnership that we have with R1 RCM; it is one of my biggest gripes. R1...

One of my biggest concerns with R1 RCM is the fact that they are approaching relationships from a...

I respect almost all the people I work with; they are trying. I'm just not seeing a change in the...

If the firm had a revenue cycle model that says how things work best and that they are moving to...

We are not getting an analysis of the A/R in terms of the opportunity, what we are going to do, and...

We are stumbling with our proactive conversations. If there is an issue, a special project, or...

We have an engagement at the system level, and the hospital is very important to our leaders. We...

I would recommend the firm to a peer, depending on what they need. If they need a turnaround group,...

I don't feel like the firm has a detailed execution strategy plan, so they just kind of turn things...

I do want the engagement to work. Sometimes we micromanage things too much, but we need to build our...

There is a sense of urgency that isn't always there because the firm will look at how we are...

R1 RCM does a fine job. They are extremely good at carrying out our policies and directives and...

R1 RCM does a decent job front-to-back. I would not give them any gold medals, but at the same time,...

Denials are an area where R1 RCM really needs to buckle down and put some more AI in place.

R1 RCM has recently been doing more frequent NPS surveys, and they have been rounding with some of...

It has been painful to get to where we are, but by the end of our time frame, if we stay on pace or...

The client-facing folks are stellar. They do a good job of working with us. We speak a lot of the...

R1 RCM has some really great points and some great technology. Given the complexity of our...

As far as the end users and the folks who are actually doing the work are concerned, R1 RCM has...

One of the asks that we had was to have more folks and resources available to our hospitals. What...

When it comes to patients having questions about their bills or trying to get scheduled or things...

The folks at R1 RCM have knowledge. They are pretty well-informed about what is going on in the...

As R1 RCM has rolled things out, they have taken a bit long. They have almost been the gift that...

Within the past year, R1 RCM has really stepped up. They have come strong to the table and taken a...

There have been a lot of changes with the R1 RCM team. I feel like there is a lot more engagement....

From a denials perspective, R1 RCM is not as aggressive as I would like to see them be with pursuing...

A major frustration with R1 RCM is the disconnect between the client-facing teams and shared...

R1 RCM tries to own everything, but no firm can do it all, so we are increasingly using specialized...

R1 RCM’s staffing quality is mixed. Some of the field staff members are excellent, but others lack...

Despite the challenges, I’m optimistic. R1 RCM's new CEO has the right vision and seems serious...

R1 RCM has the desire to improve, but performance isn’t improving as fast as we would like. We have...

With Joe Flanagan back, things have definitely gotten better at R1 RCM. He is more responsive than...

If things fit within R1 RCM's operational model, those things will work very well. However, if they...

R1 RCM is incentivized to hit certain denial performances, and our A/R has grown significantly...

R1 RCM has all of the technical resources and capabilities to really knock things out of the park,...

I think we have had some good outcomes with R1 RCM. The majority of the things with cash collections...

We work with a number of people at R1 RCM who are very good and capable. However, I think other...

With one of our biggest denial strategies, R1 RCM couldn't figure out how to connect the dots. I...

We had shared and escalated things directly to an R1 RCM person. They said they were trying, and...

We have had some issues with offshoring and other considerations as well. I think we do a lot better...

Most of the ideas and solutions for doing things differently or solving problems are coming from us....

The reality is that people need to understand the level of frustration we are facing. We are dealing...

Over the last few months, in some cases, things with R1 RCM have gotten worse, and our need for...

We are optimizing R1 RCM’s workflow technology. It was a deciding factor between the other solutions...

R1 RCM has said there are a couple of changes in the pipeline to address our recent issues. I wonder...

Clients need to be brutally direct with R1 RCM in asking what the firm really thinks they are going...

There will be automated denials, and I think those are going to add a lot of value. A lot of people...

We are going through an exhaustive process to peel back the layers on what things really mean. The...

R1 RCM can’t figure out how to do a mid-month projection on bad debt and charity care. I have edited...

One of my big concerns is that the hospital and physician operations are two different companies. It...