A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 73.1
Services average: 89.7
Overall performance score (100-point scale) |
Trend (2021-2022) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
|
Ensemble
Health Partners Revenue Cycle Outsourcing 
|
92.9 |
+2%
|
n=16
|
A+
|
A-
|
A
|
A-
|
B+
|
||
| |
|
|
|
|||||||
|
Guidehouse
(formerly Navigant) Revenue Cycle Outsourcing
|
84.2 |
+8%
|
n=10
|
B+
|
B
|
A-
|
B-
|
C+
|
||
| |
|
|
|
|||||||
|
R1 RCM
|
68.5 |
-16%
|
n=23
|
D
|
D
|
C
|
C-
|
D
|
||
| |
|
|
|
|||||||
|
Conifer Health Solutions
|
66.8 |
-13%
|
n=8
|
C-
|
D
|
C-
|
C-
|
D-
|
||
50.0 |
100.0 |
|||||||||
loyalty
A+
operations
A-
relationship
A
services
A-
value
B+
loyalty
B+
operations
B
relationship
A-
services
B-
value
C+
66.8
n=8
loyalty
C-
operations
D
relationship
C-
services
C-
value
D-
Solutions Not Ranked
Ordered alphabetically
L
|
Overall Performance Score (100-point scale) |
Total evaluations |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
|
Savista
RCM Revenue Cycle Outsourcing (nThrive) L |
57.4 |
n=4
|
F
|
D
|
C
|
D+
|
F
|
L
&nbps;
Savista
RCM Revenue Cycle Outsourcing (nThrive) L
RCM Revenue Cycle Outsourcing (nThrive) L
57.4
n=4
n=4
loyalty
F
operations
D
relationship
C
services
D+
value
F
