Ensemble End-to-End Revenue Cycle Outsourcing Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
Ensemble is stretched because they have grown fast in bandwidth. There have been some personnel...
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Relationship
I'm very satisfied. Whenever we have problems, the firm tends to get right on top of them. The firm...
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Relationship
I know that Ensemble is investor owned and private-equity backed, and I always worry when the...
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Operations
Positions around the patient experience are tough to fill. During the transitions with Ensemble,...
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Loyalty, Relationship, Services
One of the big things we are working on right now is scheduling. I think Ensemble controls a lot of...
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Services
Ensemble is doing a number of things with AI around preauthorizations and a number of things around...
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Relationship
There must be give and take in the relationship, and we and Ensemble have been willing to give and...
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Relationship
Some of the turnover we have had here with Ensemble in the first few years gives me some hesitation....
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Relationship, Value
Ensemble is bringing great value. We basically went over to them at cost neutral and threw in the...
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Relationship
Ensemble’s executive involvement rates at the top of scale from the owner all the way down. We have...
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Relationship
In healthcare, we are dealing with a complex world, and it has been a bit of a nightmare, but...
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Relationship, Operations, Value
Ensemble did a great job of helping us work through an internal system transition. They are also...
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Loyalty
We didn't do an RFP process because the most important things for us in making our decision were...
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Relationship
With Ensemble, the touchpoints with senior operational leaders for our partnership with Ensemble are...
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Loyalty
Financially, we have met and exceeded our expectations at this point with Ensemble in terms of value...
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Relationship
Ensemble has found a good balance between meeting organizational goals, which include profit, and...
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Relationship, Services
We have uncovered lots of things post-transition, including things with our process breakdowns,...
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Loyalty
Before getting Ensemble, we weren’t thinking about partnering with someone or outsourcing services....
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Loyalty, Relationship
Ensemble is the expert; that is part of the benefit of partnering. We have shared decision-making....
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Relationship
Ensemble is not responsible for managed care contracting, but they help us network with other...
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Relationship
Ensemble has great people who are really engaged, and they understand our culture and market, so I'm...
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Relationship, Value
Things are going very well with Ensemble. They have exceeded our expectations. Their overall net...
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Loyalty, Relationship, Operations
Ensemble has a user group or an annual meeting to educate their clients, and they talked about the...
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Relationship
I have worked with some of Ensemble’s leaders for years, so I have a long-standing relationship with...
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Loyalty
We chose Ensemble many years ago because of their reputation. We were getting lots of denials, and...
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Value
Ensemble comes in, does an initial assessment, and gives us a range of how they think they can...
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Relationship
Ensemble is technically superior in what they do. They were extremely helpful during the COVID-19...
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Loyalty
We always nitpick our partnerships with various firms, and when I think of Ensemble, there are a...
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Loyalty, Services
We see Ensemble as a pioneer in AI. Ensemble really has embraced AI from day one. They use it a lot...
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Value
Ensemble doesn't charge anything outside of the contract, and the contract is a percentage of cash...
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Services
When people ask me overall how I like Ensemble, I tell them there are vendors who require a lot of...
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Services
For a while, Ensemble has been at the forefront of AI from a revenue cycle perspective. Even going...
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Relationship
As with any large or disparate organization, one of the things we tend to struggle with internally...
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Relationship, Services
Ensemble has an extremely sophisticated CRM program. They measure first-touch resolutions, the time...
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Relationship, Services
Ensemble absolutely does have our best interest at heart. I recommend Ensemble all the time. There...
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Loyalty
We were looking at Ensemble's AI program in the context of DRG reviews, and we still had at the time...
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Relationship
There is a senior-level individual at Ensemble who texts and talks with me frequently, and they come...
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Value
Ensemble pays us a flat fee for every dollar they collect, but then the fee jumps up considerably if...
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Relationship
Ensemble’s people are top-notch within their industry. The firm has a lot demanded of them, and they...
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Relationship
I look at Ensemble kind of like how we would look at Apple under Steve Jobs. Not only was he the...
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Relationship
I routinely engage in discussions with Ensemble over whether there is something else that we can be...
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Relationship, Services
From an execution standpoint, Ensemble having an overall understanding of the revenue cycle process...
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Value
We got really lucky with our expenses with Ensemble. With COVID-19 and inflation, everybody’s wages...
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Relationship
One thing that Ensemble does really well and that I appreciate is that they talk to us as a...
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Relationship, Services
Ensemble has consistently been excellent for us. Ensemble’s performance over the last year has been...
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Loyalty
I'm very optimistic about the future with Ensemble. We went through a system transition, and...
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Relationship
Ensemble has done a nice job of providing structure and rigor for denials, and they take multiple...
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Loyalty, Services
With Ensemble, the clinical documentation piece will be more AI driven as we move forward, and I...
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Relationship
We were not an easy client for Ensemble. We had a lot of manual processes, and our IT leadership was...
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Relationship
One thing that is very interesting is how Ensemble operates from the ground up and then from the top...
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Loyalty
The real reason we outsourced things to Ensemble was that they had a playbook we could execute, and...
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Loyalty
I don't see our scope with Ensemble reducing. Part of the reason why we elected to outsource the...
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Loyalty, Relationship, Operations
The ratings on KLAS' website are probably the reasons why we went with Ensemble. There was some...
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Value
The outcome of using Ensemble is our cash and yield on our accounts have improved. Our A/R under 90...
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Relationship
Ensemble is a solid corporation. The culture is driven from the top. They all have the same type of...
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Loyalty, Relationship, Services
How Ensemble is going above and beyond what I was expecting is they are always available. We...
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Operations, Services
Ensemble has several AI initiatives that are coming into play. We have some in play right now. In...
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Services, Value
What slows the firm’s strategic ability is probably our inability to initiate some of the policies...
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Value
I don't think there is any issue with the charging with Ensemble because we have a pretty simple...
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Relationship, Operations
Ensemble has several things that are rolling out right now to get that patient experience level...
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Loyalty, Services, Value
Things are still going pretty well with Ensemble. We expanded the scope, and there were some growing...
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Relationship, Services
I get to deal with the high hierarchies of Ensemble. When I have a problem, it gets a lot of...
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Value
If I grow and generate more net revenue, Ensemble collects more cash, so they make more money. So...
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Operations, Services
People inside of Ensemble have so much runway to grow with professional development. I have known...
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Operations
Ensemble gets me white papers that explain certain topics to me, and the firm gives me...
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Value
In some areas of Medicare and Medicaid, our A/R days are increasing, but it is hard for me to blame...
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Loyalty, Relationship
From last year to this year, Ensemble has done a lot of good work for us in getting to where they...
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Relationship
With the combination of our assigned leader from Ensemble and the couple of executives we worked...
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Relationship
Ensemble’s physician advisor program is continually thriving here, and we are converting observation...
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Relationship, Services
Ensemble has improved vastly on their impact on the patient experience. We measure it by the calls...
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Loyalty, Relationship
I would contract with Ensemble again in the future for this work based on the size of our...
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Relationship
Ensemble helped us well with a 340B program or an issue that we had in trying to recoup funds from...
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Relationship, Services
In the olden times, someone in my role would not probably have to spend as much time in the revenue...
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Relationship
The Ensemble executive we work with was instrumental last year in improving the relationship. We had...
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Loyalty, Services
Ensemble has put a few things in place, like automated appeal letters from first-pass denials. I'm...
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Services
Ensemble has done AI a little in the call center and a couple of other areas, and that has taken...
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Loyalty, Relationship
Ensemble is in the middle to above a bit of the group in how they are approaching AI. Judson Ivy,...
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Operations, Services, Value
Ensemble has expanded into more payer strategy and payer relations, and I’m ecstatic about that....
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Operations, Value
Ensemble is investing in AI. They have asked us for a direct feed of clinical information so that...
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Loyalty, Operations, Services
Ensemble came in and told us what they could and couldn't do. That was very honest, and they...
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Operations, Services
An outcome of the COVID-19 pandemic was that Ensemble moved to a fully virtual model everywhere they...
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Relationship, Services, Value
Everyone is very responsive at Ensemble. I can pick up the phone and call anyone on the organization...
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Loyalty, Relationship, Operations, Services
The relationship with Ensemble is going great; we are extremely happy with it. Ensemble has done...
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Value
I would maybe rate Ensemble's impact on the denials rate slightly below the top of the scale. The...
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Loyalty, Operations
Ensemble has every bit as much technology, if not more, than another firm. Ensemble has a...
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Loyalty, Services
I know every firm in the revenue cycle space, and I know the difference between Ensemble and every...
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Loyalty, Value
Ensemble Health Partners is all about the outcomes. That aligns with our goals. It makes us great...
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Services, Value
Ensemble Health Partners has been great at seeking to understand us and our organization. We have...
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Operations, Value
There could be opportunities for improvement in the follow-up and management of cash collections....
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Operations
When we listen to the technology and approach that Ensemble Health Partners has, those are very...
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Relationship
Anytime we have issues or concerns that we want to raise, the leadership team is not only available...
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Relationship
Our engagement with Ensemble Health Partners has been really successful, so we are very happy about...
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Loyalty, Relationship
We chose Ensemble Health Partners because they just had a better focus on total revenue lift to the...
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Value
Our A/R days haven't changed a ton since we went with Ensemble Health Partners, but our denials have...
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Relationship
Ensemble Health Partners has a really talented team, and no matter what situation we have, we have a...
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Relationship, Operations
When we go through transitions, we are always nervous. Ensemble Health Partners told us how they...
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Loyalty
We considered doing revenue cycle services in-house, but given the margins in this industry being so...
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Relationship, Value
Ensemble Health Partners has been great. We had a cybersecurity event recently, and the firm took on...
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Relationship
I had worked with Ensemble Health Partners at my previous organization. Now, at this organization, I...
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Relationship, Operations
In my recommendation of the firm, I would tell a peer or friend that Ensemble Health Partners does...
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Relationship
The firm meets my expectations. Cash collections are probably a big met expectation. There were no...
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Relationship
With the patient experience, I wish I had a magic pill. The problem is not just with Ensemble Health...
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Loyalty, Relationship
If there has been one area that we have had historical concerns, it has been related to the...
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Loyalty, Relationship
We worked with the firm on long-term strategies that benefited both of us, so they have been a great...
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Relationship
Our account executive doesn't live nearby, and I would love them to be on-site frequently, but that...
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Relationship
We had an event happen, and Ensemble Health Partners came in immediately. They incurred substantial...
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Relationship
Where Ensemble Health Partners excels is that every one of my problems is their problem. They...
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Relationship
My only hesitation with recommending Ensemble Health Partners is that I want to keep them to myself...
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Services
Ensemble Health Partners doesn’t do utilization reviews for us, but we are planning on moving that...
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Loyalty
We brought Ensemble Health Partners on because of the scale, expertise, efficiency, and...
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Value
I would like to see whether there are efficiencies that could drive a lower base rate in the model...
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Relationship
From a communication standpoint, a higher-up from Ensemble Health Partners is really integrated with...
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