Ensemble End-to-End Revenue Cycle Outsourcing Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Operations, Services
Things are going quite well with Ensemble. They are very good at constant feedback. They will meet...
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Relationship
I hadn't outsourced revenue cycle work before working with Ensemble, but I have outsourced numerous...
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Loyalty, Operations
Our goals are set high, and Ensemble meets those goals, so I'm very satisfied with their...
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Relationship, Services
Ensemble’s staff members are great. Ensemble has a person who, anytime I ask for a little more...
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Relationship, Operations
Ensemble has grown in their expertise. I think they are a learning company. We would be in a world...
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Relationship, Operations, Services
Ensemble was partially born from inside a healthcare organization, and they know the criticality of...
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Relationship, Services
Ensemble's people are incredibly great communicators. Whenever there is any inkling of an issue that...
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Operations, Value
Ensemble’s execution is fantastic. Ensemble collects more than we budget for and more than we target...
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Relationship, Operations, Services
Where we are most challenged is in the clinics where I have my own staff members. I keep talking to...
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Relationship, Services
We struggle with routine claim denials and the processes the payers put in place to avoid paying us...
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Relationship, Operations, Services
I was involved with a lackluster firm at my last organization, so Ensemble has been a breath of...
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Relationship
Periodically, just by the nature of asking people for money, patients aren't always happy. Ensemble...
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Relationship
My relationship with the team at Ensemble is strong. We have good communication. The firm is very...
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Relationship
I absolutely would recommend Ensemble. I would talk about their collaboration and communication....
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Loyalty, Relationship, Services
Ensemble has great tools and great teams assembled. They focus on excellence in everything they do....
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Value
Ensemble avoids charging for every little thing. They are very collaborative and reasonable....
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Relationship, Services
Regarding what Ensemble could improve, it is the age-old issue of communication. Even with good...
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Loyalty
I would anticipate maintaining the current scope. We have had conversations with Ensemble. I think...
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Relationship, Services
I have been very pleased with our relationship with Ensemble. The firm is consistent in hitting...
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Relationship, Services
It is difficult for us to reach the right department and the right person at Ensemble to get...
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Relationship, Operations, Services
I am starting to see some higher turnover with Ensemble. They are also less involved in strategies...
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Operations, Services, Value
While I'm seeing improvement in A/R days, I'm not satisfied with the depth of the reporting we get...
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Loyalty, Operations, Value
Ensemble is doing a great job of squeezing the value out of the work they are getting paid for and...
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Relationship
We did this partnership with Ensemble because of the people. I hear a lot of my peers just talk...
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Relationship, Operations, Value
Our relationship with Ensemble started with people. The benefits to our patients, from the financial...
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Relationship
Our IT team says that the partnership with Ensemble is going way better than they expected it would....
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Operations, Services
With the volume of claims that Ensemble manages, they are pretty good about being able to foresee...
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Services, Value
During COVID-19, our revenue cycle was a mess. With our volumes dropping the way they were, there...
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Operations, Value
Ensemble is clearly as frustrated as we are with how the insurance companies are behaving, and that...
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Loyalty, Relationship, Services
I recommend Ensemble all the time. I don’t know why someone wouldn’t look at them. When people look...
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Relationship, Services
Ensemble is very customer oriented. They do a good job of putting themselves in our shoes. They are...
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Value
Several years in, I’m still happy we did this project when we did. Healthcare is incredibly...
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Services, Value
Going through the decision process forced us to learn a lot about ourselves. I have talked to other...
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Services
Ensemble was hired as functional experts focused solely on the revenue cycle. What made a big...
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Loyalty, Services
Ensemble is investing heavily in AI. A lot of that investment is focused on areas like denials and...
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Loyalty
We went through a pretty exhaustive process when deciding whether to insource, outsource, or do a...
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Relationship
We do regular operations reviews with Ensemble and have functional touchpoints and direct lines...
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Relationship, Value
Ensemble is a true partner. When we experienced an IT disruption, Ensemble stepped up in a major...
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Operations, Services
Ensemble’s planning before the go-live was impressive. When we actually got to the point of...
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Relationship, Operations
Ensemble is significantly leveraging AI to our benefit. We didn't have the resources to bring in the...
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Value
We have seen consistent improvement in our cash collections and reductions in our A/R since our...
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Operations, Services
Often, Ensemble’s customer service representatives' abilities to resolve an issue when a patient...
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Relationship, Services
Coding is somewhat disconnected only because it is remote and because we don't have dedicated coders...
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Operations
We are using AI in the revenue cycle. Ensemble is trying to get ahead of the payer denial algorithms...
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Relationship
When we have had issues that we have tried to resolve in the past, even the organization's...
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Relationship, Services
Ensemble exceeds our expectations in that they are very responsive when we see things that don't...
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Operations, Value
Ensemble has some really interesting AI things that they are starting to put in place. I wouldn't...
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Relationship, Services, Value
Our experience in working with Ensemble has been very positive. We have a very good relationship...
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Services
Ensemble faces the same problems that we face when it comes to finding experienced, reliable staff....
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Loyalty, Value
We outsourced to Ensemble because of the expertise level. We just don't have the necessary...
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Relationship, Operations
Ensemble is in constant communication with us. When we review our key indicators and goals for the...
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Relationship
Ensemble is stretched because they have grown fast in bandwidth. There have been some personnel...
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Relationship
I'm very satisfied. Whenever we have problems, the firm tends to get right on top of them. The firm...
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Relationship
I know that Ensemble is investor owned and private-equity backed, and I always worry when the...
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Operations
Positions around the patient experience are tough to fill. During the transitions with Ensemble,...
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Loyalty, Relationship, Services
One of the big things we are working on right now is scheduling. I think Ensemble controls a lot of...
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Services
Ensemble is doing a number of things with AI around preauthorizations and a number of things around...
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Relationship
There must be give and take in the relationship, and we and Ensemble have been willing to give and...
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Relationship
Some of the turnover we have had here with Ensemble in the first few years gives me some hesitation....
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Relationship, Value
Ensemble is bringing great value. We basically went over to them at cost neutral and threw in the...
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Relationship
Ensemble’s executive involvement rates at the top of scale from the owner all the way down. We have...
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Relationship
In healthcare, we are dealing with a complex world, and it has been a bit of a nightmare, but...
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Relationship, Operations, Value
Ensemble did a great job of helping us work through an internal system transition. They are also...
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Loyalty
We didn't do an RFP process because the most important things for us in making our decision were...
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Relationship
With Ensemble, the touchpoints with senior operational leaders for our partnership with Ensemble are...
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Loyalty
Financially, we have met and exceeded our expectations at this point with Ensemble in terms of value...
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Relationship
Ensemble has found a good balance between meeting organizational goals, which include profit, and...
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Relationship, Services
We have uncovered lots of things post-transition, including things with our process breakdowns,...
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Loyalty
Before getting Ensemble, we weren’t thinking about partnering with someone or outsourcing services....
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Loyalty, Relationship
Ensemble is the expert; that is part of the benefit of partnering. We have shared decision-making....
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Relationship
Ensemble is not responsible for managed care contracting, but they help us network with other...
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Relationship
Ensemble has great people who are really engaged, and they understand our culture and market, so I'm...
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Relationship, Value
Things are going very well with Ensemble. They have exceeded our expectations. Their overall net...
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Loyalty, Relationship, Operations
Ensemble has a user group or an annual meeting to educate their clients, and they talked about the...
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Relationship
I have worked with some of Ensemble’s leaders for years, so I have a long-standing relationship with...
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Loyalty
We chose Ensemble many years ago because of their reputation. We were getting lots of denials, and...
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Value
Ensemble comes in, does an initial assessment, and gives us a range of how they think they can...
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Relationship
Ensemble is technically superior in what they do. They were extremely helpful during the COVID-19...
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Loyalty
We always nitpick our partnerships with various firms, and when I think of Ensemble, there are a...
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Loyalty, Services
We see Ensemble as a pioneer in AI. Ensemble really has embraced AI from day one. They use it a lot...
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Value
Ensemble doesn't charge anything outside of the contract, and the contract is a percentage of cash...
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Services
When people ask me overall how I like Ensemble, I tell them there are vendors who require a lot of...
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Services
For a while, Ensemble has been at the forefront of AI from a revenue cycle perspective. Even going...
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Relationship
As with any large or disparate organization, one of the things we tend to struggle with internally...
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Relationship, Services
Ensemble has an extremely sophisticated CRM program. They measure first-touch resolutions, the time...
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Relationship, Services
Ensemble absolutely does have our best interest at heart. I recommend Ensemble all the time. There...
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Loyalty
We were looking at Ensemble's AI program in the context of DRG reviews, and we still had at the time...
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Relationship
There is a senior-level individual at Ensemble who texts and talks with me frequently, and they come...
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Value
Ensemble pays us a flat fee for every dollar they collect, but then the fee jumps up considerably if...
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Relationship
Ensemble’s people are top-notch within their industry. The firm has a lot demanded of them, and they...
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Relationship
I look at Ensemble kind of like how we would look at Apple under Steve Jobs. Not only was he the...
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Relationship
I routinely engage in discussions with Ensemble over whether there is something else that we can be...
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Relationship, Services
From an execution standpoint, Ensemble having an overall understanding of the revenue cycle process...
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Value
We got really lucky with our expenses with Ensemble. With COVID-19 and inflation, everybody’s wages...
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Relationship
One thing that Ensemble does really well and that I appreciate is that they talk to us as a...
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Relationship, Services
Ensemble has consistently been excellent for us. Ensemble’s performance over the last year has been...
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Loyalty
I'm very optimistic about the future with Ensemble. We went through a system transition, and...
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Relationship
Ensemble has done a nice job of providing structure and rigor for denials, and they take multiple...
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Loyalty, Services
With Ensemble, the clinical documentation piece will be more AI driven as we move forward, and I...
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Relationship
We were not an easy client for Ensemble. We had a lot of manual processes, and our IT leadership was...
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Relationship
One thing that is very interesting is how Ensemble operates from the ground up and then from the top...
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Loyalty
The real reason we outsourced things to Ensemble was that they had a playbook we could execute, and...
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Loyalty
I don't see our scope with Ensemble reducing. Part of the reason why we elected to outsource the...
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Loyalty, Relationship, Operations
The ratings on KLAS' website are probably the reasons why we went with Ensemble. There was some...
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Value
The outcome of using Ensemble is our cash and yield on our accounts have improved. Our A/R under 90...
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Relationship
Ensemble is a solid corporation. The culture is driven from the top. They all have the same type of...
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Loyalty, Relationship, Services
How Ensemble is going above and beyond what I was expecting is they are always available. We...
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Operations, Services
Ensemble has several AI initiatives that are coming into play. We have some in play right now. In...
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Services, Value
What slows the firm’s strategic ability is probably our inability to initiate some of the policies...
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Value
I don't think there is any issue with the charging with Ensemble because we have a pretty simple...
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Relationship, Operations
Ensemble has several things that are rolling out right now to get that patient experience level...
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Loyalty, Services, Value
Things are still going pretty well with Ensemble. We expanded the scope, and there were some growing...
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Relationship, Services
I get to deal with the high hierarchies of Ensemble. When I have a problem, it gets a lot of...
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Value
If I grow and generate more net revenue, Ensemble collects more cash, so they make more money. So...
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Operations, Services
People inside of Ensemble have so much runway to grow with professional development. I have known...
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Operations
Ensemble gets me white papers that explain certain topics to me, and the firm gives me...
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Value
In some areas of Medicare and Medicaid, our A/R days are increasing, but it is hard for me to blame...
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Loyalty, Relationship
From last year to this year, Ensemble has done a lot of good work for us in getting to where they...
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Relationship
With the combination of our assigned leader from Ensemble and the couple of executives we worked...
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Relationship
Ensemble’s physician advisor program is continually thriving here, and we are converting observation...
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Relationship, Services
Ensemble has improved vastly on their impact on the patient experience. We measure it by the calls...
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Loyalty, Relationship
I would contract with Ensemble again in the future for this work based on the size of our...
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Relationship
Ensemble helped us well with a 340B program or an issue that we had in trying to recoup funds from...
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Relationship, Services
In the olden times, someone in my role would not probably have to spend as much time in the revenue...
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Relationship
The Ensemble executive we work with was instrumental last year in improving the relationship. We had...
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Loyalty, Services
Ensemble has put a few things in place, like automated appeal letters from first-pass denials. I'm...
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Services
Ensemble has done AI a little in the call center and a couple of other areas, and that has taken...
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Loyalty, Relationship
Ensemble is in the middle to above a bit of the group in how they are approaching AI. Judson Ivy,...
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Operations, Services, Value
Ensemble has expanded into more payer strategy and payer relations, and I’m ecstatic about that....
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Operations, Value
Ensemble is investing in AI. They have asked us for a direct feed of clinical information so that...
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Loyalty, Operations, Services
Ensemble came in and told us what they could and couldn't do. That was very honest, and they...
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Operations, Services
An outcome of the COVID-19 pandemic was that Ensemble moved to a fully virtual model everywhere they...
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Relationship, Services, Value
Everyone is very responsive at Ensemble. I can pick up the phone and call anyone on the organization...
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Loyalty, Relationship, Operations, Services
The relationship with Ensemble is going great; we are extremely happy with it. Ensemble has done...
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Value
I would maybe rate Ensemble's impact on the denials rate slightly below the top of the scale. The...
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Loyalty, Operations
Ensemble has every bit as much technology, if not more, than another firm. Ensemble has a...
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Loyalty, Services
I know every firm in the revenue cycle space, and I know the difference between Ensemble and every...
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Loyalty, Value
Ensemble Health Partners is all about the outcomes. That aligns with our goals. It makes us great...
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Services, Value
Ensemble Health Partners has been great at seeking to understand us and our organization. We have...
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