Ensemble End-to-End Revenue Cycle Outsourcing Commentary

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When we look at where Ensemble has invested capital dollars, we can point to AI and the...

I've been really happy with Ensemble's performance overall. I think they've done a really good job...

The patient experience starts at the top. The Ensemble leadership team is very focused on a...

From a cash collections perspective, I think the Ensemble team works very diligently, has a plan,...

One of the success factors is the Ensemble team's engagement. Across the board, the Ensemble...

There are a number of different patient-facing roles on the access side and on the billing customer...

Ensemble is investing in AI, but they're not helping us utilize their native EHR, which is Epic....

There are some rock stars at Ensemble, and then there are some people who are punching a time clock....

If we can do something ourselves or pay someone else to do something, it will always cost us more to...

The nature of our relationship with Ensemble in the future may very well look different than it does...

If an organization is committed to outsourcing their revenue cycle, I would absolutely say Ensemble...

Cash performance with Ensemble has been strong, but I don't know how much of that is due to the fact...

Our patients' experiences with Ensemble registration have been hot and cold. The firm does well for...

I have recommended Ensemble to colleagues and friends, but the caveat I give with Ensemble is...

On the cash side, Ensemble has greatly enhanced our site-of-care collections, so we're getting money...

Ensemble helped us with a transition to a new solution, and I don't think we would have been nearly...

Ensemble is already leveraging AI to write rebuttals to initial denials with our insurance...

One of the highlights of working with Ensemble is that I have unfettered access all the way to the...

The people at Ensemble are mostly good, but they have had many leadership changes. That's been one...

Ensemble has changed how they deal with patient inquiries from their billing, and at one point, that...

Ensemble has been an integral part of developing our revenue cycle infrastructure. They've delivered...

Ensemble is efficiently leveraging AI for front-end pieces, like registration and scheduling....

Ensemble's engagement on-site and at the management level is good. The firm wants to ensure our...

If there is a request for change, Ensemble is very good at engaging and trying to get us to a...

There is a total ROI embedded in the service. The firm has demonstrated an increase in revenue in...

We know Ensemble is using some tools for AI, but they only started using them recently. They were...

I would tell potential clients to share what their revenue cycle currently looks like, and from...

I'm spending more of my time on the things that Ensemble doesn’t do for us. There is a lot of...

There are a couple of AI use cases I've seen from Ensemble so far. One is around clinical appeals,...

If Ensemble could share more forward-facing insights into the future of revenue cycle, such as where...

Ensemble is extremely involved in the space of AI, but I don't think that they have completely...

Ensemble has been a fabulous partner. The day-to-day expertise they bring is tremendous, so things...

We're never satisfied with cash collections. Ensemble has always hit or exceeded our goals, but...

With Ensemble, our cash collection numbers have gone up so much year over year. They just seem to...

Ensemble is an excellent partner for us and has really been very effective at helping us with all...

With Ensemble, we work with high-level, experienced people. They don’t put any new people on these...

The firm accomplishes what they set out to do around A/R days. We really haven't seen a change in...

Ensemble has made a huge investment in AI, and we are starting to see the benefits of that. The AI...

The firm provides outstanding support for our payer strategy team. They help us in our payer...

We brought Ensemble live fairly quickly, and they did a wonderful job in onboarding hundreds of...

We are trying to do revenue cycle management ourselves, and with an organization of our size, there...

I have been very pleased with Ensemble standing things up, their performance thus far, and their...

Our cash collections are good. We have a pure contingency contract. The better we do, the better...

I'm very optimistic about our partnership with Ensemble. We are going to do some expansions soon,...

There is always room for improvement with account management because there are still things sitting...

Ensemble has come a long way with AI. We get together for a thought tank on things we can automate...

There is a natural bell curve when it comes to the quality of staff. Not everybody is a star. I chew...

Ensemble has been really good at leveraging AI tools against the ever-evolving, aggressive campaigns...

Ensemble’s staff members are at the top of the heap. They are great. Their account management is...

I am very optimistic about the future with Ensemble. With their leadership team down to the rest of...

Ensemble is very outcome driven and execution oriented. That is what I like a lot about them. They...

Ensemble has done well with cash collections the past year. They have also dropped our A/R days by...

Ensemble has done a lot in order to ensure that patients understand their billing better. The firm...

Ensemble could be more proactive in some areas to address denials, have more matter-of-fact...

When we asked someone at Ensemble about a back-end function of the revenue cycle that was causing...

We are getting more energy around ways that we can work together with Ensemble and improve. I'm...

I know the chain of leadership that goes all the way up at Ensemble, and if I reach out to them,...

What set Ensemble apart from other firms was their culture and technology. They aligned with our...

Ensemble's AI investment stood out to us. Ensemble is leveraging AI through significant technology...

Our employees are extremely satisfied that they are finally getting the resources, expertise, and...

Ensemble has expertise and experience and strong leadership acumen. I’m talking first about...

There are a few people at Ensemble above the person I work with regularly who get involved....

What demonstrates the partnership to me is that the firm understands my expectations and needs, and...

The first few months were all about onboarding employees, walking around, handing out donuts, and...

In revenue realization, Ensemble has already improved a couple of metrics, and they have a few they...

During our due diligence, Ensemble highlighted their KLAS awards. I wouldn’t have outsourced the...

Ensemble stood out immediately, particularly during the start-up phase. It was one of the strongest...

We have already begun collaborating with Ensemble on functions that were not originally part of the...

Ensemble is highly proactive and frequently identifies issues and opportunities before they surface...

Ensemble has outlined a road map that emphasizes streamlining processes and using AI to guide...

Ensemble’s pricing model aligns our success with theirs. This structure aligns our success with...

Things are going quite well with Ensemble. They are very good at constant feedback. They will meet...

I hadn't outsourced revenue cycle work before working with Ensemble, but I have outsourced numerous...

Our goals are set high, and Ensemble meets those goals, so I'm very satisfied with their...

Ensemble’s staff members are great. Ensemble has a person who, anytime I ask for a little more...

Ensemble has grown in their expertise. I think they are a learning company. We would be in a world...

Ensemble was partially born from inside a healthcare organization, and they know the criticality of...

Ensemble's people are incredibly great communicators. Whenever there is any inkling of an issue that...

Ensemble’s execution is fantastic. Ensemble collects more than we budget for and more than we target...

Where we are most challenged is in the clinics where I have my own staff members. I keep talking to...

We struggle with routine claim denials and the processes the payers put in place to avoid paying us...

I was involved with a lackluster firm at my last organization, so Ensemble has been a breath of...

Periodically, just by the nature of asking people for money, patients aren't always happy. Ensemble...

My relationship with the team at Ensemble is strong. We have good communication. The firm is very...

I absolutely would recommend Ensemble. I would talk about their collaboration and communication....

Ensemble has great tools and great teams assembled. They focus on excellence in everything they do....

Ensemble avoids charging for every little thing. They are very collaborative and reasonable....

Regarding what Ensemble could improve, it is the age-old issue of communication. Even with good...

I would anticipate maintaining the current scope. We have had conversations with Ensemble. I think...

I have been very pleased with our relationship with Ensemble. The firm is consistent in hitting...

It is difficult for us to reach the right department and the right person at Ensemble to get...

I am starting to see some higher turnover with Ensemble. They are also less involved in strategies...

While I'm seeing improvement in A/R days, I'm not satisfied with the depth of the reporting we get...

Ensemble is doing a great job of squeezing the value out of the work they are getting paid for and...

We did this partnership with Ensemble because of the people. I hear a lot of my peers just talk...

Our relationship with Ensemble started with people. The benefits to our patients, from the financial...

Our IT team says that the partnership with Ensemble is going way better than they expected it would....