2025 Best In KLAS Healthcare IoT Security

White Paper

Consistent High Performers 2025

07 November 25 | Bradley Hunter and Lance Merrell

KLAS’ reports—including the annual Best in KLAS report—share which software vendors and services firms excel in helping healthcare professionals improve various aspects of healthcare. While reports typically draw from data collected over the prior 12 or 18 months, we wanted to examine which companies deliver strong client satisfaction over a longer period of time. To answer this, KLAS is introducing the Consistent High Performers report, a new annual report recognizing vendors and services firms that maintain high client satisfaction on a three-year rolling basis for a specific offering. This inaugural report—intended to complement Best in KLAS—identifies the 2025 consistent high performers and how they are collectively rated across KLAS’ customer experience pillars. Additionally, the report draws from surveys administered to 25 consistent high performers, who shared similar best practices for maintaining high client satisfaction. KLAS hopes this report helps healthcare organizations identify future partners and prompts other HIT vendors and firms to implement these best practices.

Cybersecurity threats are increasing in frequency and magnitude for all industries, and healthcare is no exception, in part due to the inherent fragility of using interconnected solutions. To combat these rising threats, organizations continue to invest technologically and culturally in robust cybersecurity programs, but amid staffing and budget constraints, they must invest strategically. For this report, KLAS interviewed 70 healthcare organizations about their top cybersecurity priorities and challenges, which vendors and services firms they are turning to, and their outlook on how AI will impact cybersecurity. Note: While KLAS traditionally measures software and services offerings separately, this report focuses on organizations’ holistic cybersecurity strategies and thus examines software and services together.

	Overall performance score (100-point scale)	Trend (2024-2025)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value	Market energy

Claroty xDome (formerly Medigate)	95.4	0%	34	A+	A+	A	A	A+	A

Axonius Cynerio Healthcare Cybersecurity Platform	94.0	-1%	15	A+	A+	A-	A-	A+	A+

Armis Centrix for Medical Device Security	89.4	-2%	17	A	A	B	B	A	A-

ORDR Ordr Asset Intelligence Platform	89.1	-2%	16	A-	A-	B	B+	A	A
	0.0	100.0

	Overall performance score (100-point scale)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value	Market energy

Asimily IoMT Solutions L	93.9	12	A	A	A	A	A+	A+

Palo Alto Networks IoT Security L	79.3	10	B-	B	B-	B-	C+	C+

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