xDome (formerly Medigate) Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Relationship, Product
Threat monitoring is an area where Claroty could improve. Threat monitoring and response is a tough...
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Operations
Claroty’s training program is good. They have a little training academy we can go through, but also,...
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Culture, Value
xDome isn't the cheapest tool out there. We don't get an insane return, but the system does provide...
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Relationship
xDome is a very polished, mature product. Other products in this space aren't as forward thinking or...
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Product
xDome is driving a lot of security initiatives and asset management things. The tool has been...
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Product
The outcome we’ve achieved from using xDome is visibility of everything on our network. The primary...
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Product
Nothing comes to mind in terms of recommendations to improve. We'd like Claroty to have more...
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Product
xDome is considered one of the best classification tools for industrial IoT, like plant operations,...
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Relationship, Product, Value
xDome is amazing and has been great. Visibility is the biggest outcome we have achieved using xDome.
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Operations
Claroty has added lots of features to xDome that add value, but the training part is difficult...
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Product
We have seen xDome grow from finding hundreds of devices on the network to tens of thousands of...
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Relationship
Claroty's team, their support, and everything they have given us have been fantastic.
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Product
The problem we have with xDome is that it discovers all the devices on the network, and that creates...
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Loyalty, Relationship
When we started using xDome, most products in the market were oriented around cybersecurity or...
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Value
We had to negotiate the vendor down a lot because their prices went up a little when they were...
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Loyalty, Relationship
Our biggest issue with Claroty is always just people. Whenever they can come up with better tools to...
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Product
Our satisfaction has to do with how we are using xDome. Sometimes the data can be inaccurate. That...
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Relationship, Product, Value
Honestly, visibility is the biggest outcome from using xDome, and we just don't have the resources....
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Relationship, Operations
Claroty has a bunch of tools online. If we have people we want to get more direct training, we do...
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Relationship
When we bring things up in our customer success meetings, Claroty escalates things for us. But...
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Product, Value
The issues that I have with the solution's integration aren't Claroty’s fault. We use an inventory...
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Relationship
Claroty is a great partner. They listen to us. I like Claroty’s future thinking and their...
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Product
xDome is top of the line. We are maximizing the tool for what it is worth. It is pretty intuitive to...
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Operations
Claroty has an online training component, and that is pretty robust. Most of the training comes from...
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Relationship, Product
With the whole Claroty, xDome, Medigate word jumble, the vendor could be clearer in their naming schemes....
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Product
In xDome, there are utilization maps showing areas of hospitals where there is more and less...
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Relationship, Value
Claroty doesn’t rest on their laurels. They are always trying to progress into new areas. They are...
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Product, Value
Our organization is not at what I would consider full maturity with turning device visibility into...
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Operations, Product
We like the ease of use of xDome not just for our team but also for any other team that interacts...
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Relationship
Claroty’s customer service and support have been fantastic. The vendor is always available when we...
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Product
When it comes to integration, xDome is very easy to integrate. Once it is integrated, it shares and...
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Relationship
There are some things that Claroty says they are working on, and it takes a long time, but their...
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Product
We thought xDome was doing some things that we found out it isn't, so having meaningful measures of...
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Loyalty
xDome is maybe part of our long-term plans, but we are definitely considering looking at other...
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Culture, Value
We worked with Claroty on pricing to make it work better for us. It wasn't their standard way of...
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Relationship, Product
We have had some challenges with xDome, and some of the integrations have been a struggle, but it is...
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Relationship
The vendor has a really nice online academy, and every time there is a new feature with our regular...
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Product
Claroty and another vendor have different values. The other vendor’s system finds a lot of the...
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Value
There is not really an issue with paying for the tool as long as users are getting value out of it....
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Loyalty, Product
The system has stayed pretty static. I have seen a new kid in town for products, so I would have to...
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Operations
We finally have a certain integration with Medigate and another vendor. With the implementation, it...
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Product, Value
Claroty remains very GUI driven. The system is very good value. We definitely get what we expect out...
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Product
Advanced threat protection in xDome costs a bit more, but it is really nice because it allows users...
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Relationship
xDome is a very intuitive platform. It didn't take anything at all for me to hit the ground running...
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Product
By using xDome, we have fine-tuned some of our risk reductions and vulnerability management. Some of...
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Product
With correlated risk reporting, the system does a good job in terms of doing things with the...
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Product
xDome does what it is supposed to do. It does all of our data analysis. It also does identification...
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Loyalty, Relationship, Product
The vendor seems to be on the forefront of healthcare IoT security. They are constantly looking for...
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Operations
Claroty has an online university system for training. They have a lot of training videos, and their...
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Relationship
Claroty has an online ticketing function that we can send requests to. We also meet with our account...
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Value
The system is expensive, and we have had some challenges with getting its full value out of it. That...
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Operations, Value
The vendor is quick to come to the table with possible solutions to the issues we are having. We...
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Relationship, Product
With xDome, my involvement has been more limited post-implementation. The bigger constraint has been...
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Loyalty
We are meeting regularly with Claroty and starting to gain more capability there. I think we will be...
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Product
The issue comes down to getting the right data into xDome. That is not a functionality gap. The...
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Product
The things that I look at on Claroty's road map are the supported integrations they have because...
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Operations
Claroty's implementation services have been great. I'm extremely satisfied with them. Claroty's...
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Product
xDome is a tool that I use daily. I get into xDome daily to look at alerts and notifications, just...
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Loyalty
The driver for adopting xDome in multiple departments is to maximize ROI for the tool. We want to...
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Relationship
Claroty’s leadership engagement has been excellent. They visit us to understand how we achieve...
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Relationship
We would absolutely purchase Claroty's system again. Claroty consistently keeps their promises and...
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Loyalty, Product
Claroty is looking to add quite a few new features, especially on the integration side. On the IoT...
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Product
The controls integration has been phenomenal. Things are very good on the medical side. For example,...
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Product
We are using the tool massively in our environment. All kinds of teams access the tool. I want to...
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Product
I would like to see a bit more in terms of role-based access control. I want automated control on...
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Loyalty, Value
The reason xDome is part of our long-term plans is that it has a lot of functionalities from a...
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Relationship
Claroty puts out announcements, but we would like to receive a bit more communication on updates and...
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Relationship, Product
The product's strengths include its integrations and Claroty's improvements. Claroty is very easy to...
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Relationship
I have recommended xDome. However, there have been a lot of changes in executives at Claroty.
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Product
We are not really using xDome for vulnerability information as much. The system has a lot of...
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Relationship
Claroty is pretty clear about how they license xDome. And they also give out demos for it for...
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Relationship
Claroty has been excellent. Our calls with them have been amazing. They are always saying that they...
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Loyalty
xDome is part of our plans as long as it is affordable; the visibility is excellent. It is nice that...
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Product
xDome has been pretty useful from what we have done. When there was a security problem, we were able...
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Product
The amount of visibility xDome brings is astronomical; we can see all the different devices that are...
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Product
We have to navigate around multiple menus to use xDome. We also only get visibility for traffic that...
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Product
xDome does everything. I'm surprised at the amount of functionality that is already baked into the...
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Product
I love xDome. So far, the vendor has not changed the solution after the Claroty acquisition. They...
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Product
Probably the biggest gap is the lack of custom reporting. We can't build custom reports. We can't...
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Loyalty, Product
I use xDome to provide me with vulnerability management, threat identification, and threat...
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Product
In terms of the ease of doing interventions around risk, we can't really do an innovation...
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Culture
The vendor got taken over by Claroty, and I don’t know whether Claroty is a venture capital firm or...
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Product
The user needs to know what they are working on. They need to be able to address everything. If a...
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Relationship
When we write a ticket for 600 devices and it goes out to some support team, all the information is...
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Operations
At least at one time, the training was via an AI bot, and it was very creepy. It had an early AI...
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Product
We need to be able to go into the system and see where we were and what things are relevant. We need...
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Product
What the system does right now in terms of identification, enumeration, and fingerprinting is...
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Relationship
I don't know that the vendor does anything proactively. I don't recall a conversation where they...
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Product, Value
I don't think there is a big issue with what the vendor charges. The vendor doesn’t really deliver...
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Relationship
I like Claroty’s support people. The account people that we have our meetings with seem to be...
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Product
xDome allows the user to look at all kinds of different fields, including utilization or location....
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Relationship, Value
Claroty helps us with a lot of things. The customer support is pretty quick. One of the big things...
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Product
xDome is great; the interface is beautiful, and everything else is awesome. xDome is extremely easy...
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Operations
One of the things I wish Claroty would do is provide more videos. They have their knowledge base,...
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Relationship, Product
This is not really a miss on Claroty’s part, but unfortunately, the industry really needs Claroty to...
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Product
Some devices on the solution were not available at the actual location. There was a gap between...
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Relationship
We worked closely with the vendor.
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Relationship
Claroty tries really hard to keep promises. If they tell me they will help me with something, they...
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Operations, Product
The vendor does a pretty good job of trying to let us know when new things or changes are coming...
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Value
In terms of Claroty charging for every little thing, the one thing that I need is something that...
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Relationship, Product
We have been trying to leverage xDome in a much more proactive way in terms of cybersecurity. We are...
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Relationship
Our account contact is personally involved in everything.
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Relationship, Product
We meet frequently to discuss the patches that come out and what is going on. While we are in the...
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Product
Whether I would recommend the system to a peer depends on what that person is looking for. I don’t...
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Product
I find a lot of false positives in the system. It takes a lot of tuning and hands-on work with the...
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Loyalty
Honestly, the system was part of our long-term plans up until recently. The price point, what we are...
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Product
I'm interested in easier reporting. The current reporting isn't as easy or flexible as we would...
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Product
In terms of functionality gaps, if I apply a patch, it changes my risk score. If I apply multiple...
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Relationship, Product
xDome tells us our infrastructure risks and talks about the risks and vulnerabilities around...
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Relationship
Claroty has come out with many cool features. They have gotten rid of most of the things I had...
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Loyalty
The vendor is going to continue their integrations with another system. That is exciting because we...
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Product
One functionality gap with xDome is that it doesn't integrate with our vulnerability management...
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Relationship
Claroty has the feel of a large, international organization. The person I work with as my first line...
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Value
Things with xDome are going well. We need to fix some things around how it is architected. One thing...
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Product
xDome’s report and dashboard information is pretty solid. However, it would be nice if Claroty could...
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Operations, Product
We have done a lot of building and customization within xDome. It sees more than any of our other...
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Relationship, Product
I think Claroty’s vision could use a little work. Maybe the communication of their vision needs some...
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Loyalty
We were looking at several other solutions just to see where the market was. With some of the...
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Relationship, Product
For what I use it for, I would buy xDome again. The functionality meets a lot of my needs. I can sit...
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Loyalty, Product
I'm hoping that Claroty introduces some things that we have asked for. I'm optimistic about that....
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Product
There are some things I would like to see in xDome that aren't there, such as communication mapping....
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Relationship, Product
One promise Claroty didn’t keep involved a certain chart for models. They said they were going to...
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Product
One of the vulnerability-management team's frustrations with xDome is that they don't have control...
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Product
We have been unhappy with the speed at which some things have happened with the reports and...
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Product
The platform is good; I recommend xDome to anyone who wants to have visibility of their devices...
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Culture, Value
Claroty not charging for everything is part of our contract. We basically have an all-encompassing...
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Loyalty, Product
There is a lot of functionality that xDome provides that we could not really get through our normal,...
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Relationship, Product
Claroty is constantly coming out with new functionality. We meet frequently with our customer...
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Product
I like that we see everything with xDome, not just the stuff that my team is responsible for. My...
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Loyalty
Claroty is working on adding some AI functionality, and I'm actually looking forward to seeing...
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Loyalty, Operations
I believe the vendor is looking into RTLS, and we would be interested in implementing that since we...
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Loyalty
xDome is just a really good product, and I hope that anybody who is looking for a tracking software...
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Product
The solution's ease of use, overall availability, and the number of attributes that it can acquire...
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Relationship, Product
Claroty does a lot around prioritizing risk and enhancing risk scores. If I get a clearer and more...
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Loyalty
We are moving away from xDome because we will get access to another product, which will make xDome...
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Relationship, Product
xDome gives us what we need, but the outcomes are not there because of internal processes. That is...
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Product
There are no functionality gaps in xDome that I can identify, and the vendor pushes us and stays on...
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Loyalty, Product
xDome is a great product. We haven't found too many flaws in it. We have become so wedded to xDome,...
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Relationship
We started using xDome when Claroty had a small number of customers. We have always been very close...
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Product
The functionality gap in xDome is the strength of another IoT security solution we use. xDome is a...
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Product
We have talked to Claroty about the solution's ability to consult other sources so that we can make...
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Operations
Claroty's implementation services are really good. Claroty is really good at integration. I really...
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Product, Value
I would recommend xDome. xDome is one of the best products that we have, and it is doing exactly...
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Relationship
Claroty is a very good partner with us. We have a customer success manager with Claroty. Our...
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Product
The biggest struggle that we have with xDome is that when we install sensor applications in our...
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Value
I feel like we have invested in an expensive solution, and the return we receive is mostly on us. I...
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Relationship, Product
Claroty obviously puts a lot into their R&D, so they are constantly improving things. Claroty has a...
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Relationship
Claroty has gone above what we would consider their responsibility to assist us with some things....
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Relationship, Value
xDome is expensive, but it meets our needs and more. I don't have anything negative to say about it....
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Product
I wish there were a better way to get data out without extracting it to Excel. Claroty has talked...
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Relationship, Value
In general, Claroty really knows the space. They know what we are after, and the tool works. It is...
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Product, Value
xDome is our backbone when it comes to creating segmentation around medical devices. It is just...
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Operations
I wouldn't mind if Claroty had a more structured training program. I walk people through xDome, and...
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Loyalty, Product
Claroty is building out their network visibility. They are building out graphs that show...
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Product
xDome is very medical-device focused. I don't know that it is as strong with its focus on nonmedical...
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Relationship, Value
Claroty does a phenomenal job. I am very happy with them. They do the exact opposite of...
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Relationship, Product
We have some issues with device profiling. So many devices are being added to the network. There is...
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Relationship, Product
Claroty is a leader in the market. They are ahead in a lot of ways. Claroty has been very receptive...
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Operations
For people who don't understand the network, this solution is a little difficult. The tool is meant...
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Product
The vendor has done a really good job with a lot of functions. The initial beauty of their tool was...
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Operations, Product
The differences between our last product and xDome are vast. The issue could have just been our...
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Operations, Product
Implementations are tough because our folks internally have made some interesting decisions on...
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Loyalty, Product
Now that we have all this information that we never had before, the question is how we build...
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Relationship
When I was with our previous vendor, we were having to raise things up to the executive level all...
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Operations
Once we got to a certain point, the vendor switched the person on our account, and the new person...
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Loyalty, Product
A tool like xDome is mostly passive. There are going to be limitations there inherently. There is...
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Relationship, Product
Claroty has put a lot of work into their GUI. That has been very intentional. Claroty is also...
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Relationship, Product
We have things we have to get done that the vendor provides for us. We need to have medical device...
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Product
The risk side of things is something we are still building processes around for things like device...
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Product
With xDome, we get these appliances, and we literally just plug them into our network. With Dynamic...
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Product
At this point, we are in a phase of ramping up, carving up the data, and creating pipelines to other...
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Loyalty, Product
We are doing very minimal active scanning today. I see that being the future of a platform like...
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Product
Claroty has things that we haven't been able to integrate, but that is not their fault. The issue is...
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Product
Sometimes the xDome website can be a little slow when loading things. It spins for a while,...
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Product
There are no functionality gaps with xDome. Also, we have looked at other solutions, and they are...
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Operations
One of the problems that we have had is that we train people on internet security, and then they get...
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Relationship
I don't really use the phone and web support with Claroty. I just go directly to the representatives...
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Loyalty, Product
Something that we have been interested in from Claroty’s road map is the ability to more actively...
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Commentary Summary
Comment Type Breakout