xDome (formerly Medigate) Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Loyalty
The driver for adopting xDome in multiple departments is to maximize ROI for the tool. We want to...
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Relationship
Claroty’s leadership engagement has been excellent. They visit us to understand how we achieve...
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Relationship
We would absolutely purchase Claroty's system again. Claroty consistently keeps their promises and...
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Loyalty, Product
Claroty is looking to add quite a few new features, especially on the integration side. On the IoT...
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Product
The controls integration has been phenomenal. Things are very good on the medical side. For example,...
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Product
We are using the tool massively in our environment. All kinds of teams access the tool. I want to...
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Product
I would like to see a bit more in terms of role-based access control. I want automated control on...
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Loyalty, Value
The reason xDome is part of our long-term plans is that it has a lot of functionalities from a...
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Relationship
Claroty puts out announcements, but we would like to receive a bit more communication on updates and...
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Relationship, Product
The product's strengths include its integrations and Claroty's improvements. Claroty is very easy to...
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Relationship
I have recommended xDome. However, there have been a lot of changes in executives at Claroty.
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Product
We are not really using xDome for vulnerability information as much. The system has a lot of...
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Relationship
Claroty is pretty clear about how they license xDome. And they also give out demos for it for...
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Relationship
Claroty has been excellent. Our calls with them have been amazing. They are always saying that they...
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Loyalty
xDome is part of our plans as long as it is affordable; the visibility is excellent. It is nice that...
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Product
xDome has been pretty useful from what we have done. When there was a security problem, we were able...
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Product
The amount of visibility xDome brings is astronomical; we can see all the different devices that are...
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Product
We have to navigate around multiple menus to use xDome. We also only get visibility for traffic that...
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Product
xDome does everything. I'm surprised at the amount of functionality that is already baked into the...
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Product
I love xDome. So far, the vendor has not changed the solution after the Claroty acquisition. They...
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Product
Probably the biggest gap is the lack of custom reporting. We can't build custom reports. We can't...
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Loyalty, Product
I use xDome to provide me with vulnerability management, threat identification, and threat...
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Product
In terms of the ease of doing interventions around risk, we can't really do an innovation...
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Culture
The vendor got taken over by Claroty, and I don’t know whether Claroty is a venture capital firm or...
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Product
The user needs to know what they are working on. They need to be able to address everything. If a...
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Relationship
When we write a ticket for 600 devices and it goes out to some support team, all the information is...
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Operations
At least at one time, the training was via an AI bot, and it was very creepy. It had an early AI...
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Product
We need to be able to go into the system and see where we were and what things are relevant. We need...
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Product
What the system does right now in terms of identification, enumeration, and fingerprinting is...
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Relationship
I don't know that the vendor does anything proactively. I don't recall a conversation where they...
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Product, Value
I don't think there is a big issue with what the vendor charges. The vendor doesn’t really deliver...
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Relationship
I like Claroty’s support people. The account people that we have our meetings with seem to be...
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Product
xDome allows the user to look at all kinds of different fields, including utilization or location....
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Relationship, Value
Claroty helps us with a lot of things. The customer support is pretty quick. One of the big things...
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Product
xDome is great; the interface is beautiful, and everything else is awesome. xDome is extremely easy...
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Operations
One of the things I wish Claroty would do is provide more videos. They have their knowledge base,...
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Relationship, Product
This is not really a miss on Claroty’s part, but unfortunately, the industry really needs Claroty to...
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Product
Some devices on the solution were not available at the actual location. There was a gap between...
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Relationship
We worked closely with the vendor.
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Relationship
Claroty tries really hard to keep promises. If they tell me they will help me with something, they...
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Operations, Product
The vendor does a pretty good job of trying to let us know when new things or changes are coming...
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Value
In terms of Claroty charging for every little thing, the one thing that I need is something that...
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Relationship, Product
We have been trying to leverage xDome in a much more proactive way in terms of cybersecurity. We are...
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Relationship
Our account contact is personally involved in everything.
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Relationship, Product
We meet frequently to discuss the patches that come out and what is going on. While we are in the...
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Product
Whether I would recommend the system to a peer depends on what that person is looking for. I don’t...
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Product
I find a lot of false positives in the system. It takes a lot of tuning and hands-on work with the...
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Loyalty
Honestly, the system was part of our long-term plans up until recently. The price point, what we are...
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Product
I'm interested in easier reporting. The current reporting isn't as easy or flexible as we would...
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Product
In terms of functionality gaps, if I apply a patch, it changes my risk score. If I apply multiple...
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Relationship, Product
xDome tells us our infrastructure risks and talks about the risks and vulnerabilities around...
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Relationship
Claroty has come out with many cool features. They have gotten rid of most of the things I had...
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Loyalty
The vendor is going to continue their integrations with another system. That is exciting because we...
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Product
One functionality gap with xDome is that it doesn't integrate with our vulnerability management...
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Relationship
Claroty has the feel of a large, international organization. The person I work with as my first line...
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Value
Things with xDome are going well. We need to fix some things around how it is architected. One thing...
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Product
xDome’s report and dashboard information is pretty solid. However, it would be nice if Claroty could...
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Operations, Product
We have done a lot of building and customization within xDome. It sees more than any of our other...
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Relationship, Product
I think Claroty’s vision could use a little work. Maybe the communication of their vision needs some...
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Loyalty
We were looking at several other solutions just to see where the market was. With some of the...
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Relationship, Product
For what I use it for, I would buy xDome again. The functionality meets a lot of my needs. I can sit...
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Loyalty, Product
I'm hoping that Claroty introduces some things that we have asked for. I'm optimistic about that....
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Product
There are some things I would like to see in xDome that aren't there, such as communication mapping....
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Relationship, Product
One promise Claroty didn’t keep involved a certain chart for models. They said they were going to...
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Product
One of the vulnerability-management team's frustrations with xDome is that they don't have control...
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Product
We have been unhappy with the speed at which some things have happened with the reports and...
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Product
The platform is good; I recommend xDome to anyone who wants to have visibility of their devices...
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Culture, Value
Claroty not charging for everything is part of our contract. We basically have an all-encompassing...
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Loyalty, Product
There is a lot of functionality that xDome provides that we could not really get through our normal,...
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Relationship, Product
Claroty is constantly coming out with new functionality. We meet frequently with our customer...
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Product
I like that we see everything with xDome, not just the stuff that my team is responsible for. My...
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Loyalty
Claroty is working on adding some AI functionality, and I'm actually looking forward to seeing...
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Relationship, Product
Claroty does a lot around prioritizing risk and enhancing risk scores. If I get a clearer and more...
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Loyalty
We are moving away from xDome because we will get access to another product, which will make xDome...
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Relationship, Product
xDome gives us what we need, but the outcomes are not there because of internal processes. That is...
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Product
There are no functionality gaps in xDome that I can identify, and the vendor pushes us and stays on...
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Loyalty, Product
xDome is a great product. We haven't found too many flaws in it. We have become so wedded to xDome,...
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Relationship
We started using xDome when Claroty had a small number of customers. We have always been very close...
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Product
The functionality gap in xDome is the strength of another IoT security solution we use. xDome is a...
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Product
We have talked to Claroty about the solution's ability to consult other sources so that we can make...
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Operations
Claroty's implementation services are really good. Claroty is really good at integration. I really...
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Product, Value
I would recommend xDome. xDome is one of the best products that we have, and it is doing exactly...
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Relationship
Claroty is a very good partner with us. We have a customer success manager with Claroty. Our...
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Product
The biggest struggle that we have with xDome is that when we install sensor applications in our...
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Value
I feel like we have invested in an expensive solution, and the return we receive is mostly on us. I...
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Relationship, Product
Claroty obviously puts a lot into their R&D, so they are constantly improving things. Claroty has a...
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Relationship
Claroty has gone above what we would consider their responsibility to assist us with some things....
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Relationship, Value
xDome is expensive, but it meets our needs and more. I don't have anything negative to say about it....
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Product
I wish there were a better way to get data out without extracting it to Excel. Claroty has talked...
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Relationship, Value
In general, Claroty really knows the space. They know what we are after, and the tool works. It is...
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Product, Value
xDome is our backbone when it comes to creating segmentation around medical devices. It is just...
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Operations
I wouldn't mind if Claroty had a more structured training program. I walk people through xDome, and...
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Loyalty, Product
Claroty is building out their network visibility. They are building out graphs that show...
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Product
xDome is very medical-device focused. I don't know that it is as strong with its focus on nonmedical...
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Relationship, Value
Claroty does a phenomenal job. I am very happy with them. They do the exact opposite of...
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Relationship, Product
We have some issues with device profiling. So many devices are being added to the network. There is...
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Relationship, Product
Claroty is a leader in the market. They are ahead in a lot of ways. Claroty has been very receptive...
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Operations
For people who don't understand the network, this solution is a little difficult. The tool is meant...
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Product
The vendor has done a really good job with a lot of functions. The initial beauty of their tool was...
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Operations, Product
The differences between our last product and xDome are vast. The issue could have just been our...
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Operations, Product
Implementations are tough because our folks internally have made some interesting decisions on...
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Loyalty, Product
Now that we have all this information that we never had before, the question is how we build...
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Relationship
When I was with our previous vendor, we were having to raise things up to the executive level all...
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Operations
Once we got to a certain point, the vendor switched the person on our account, and the new person...
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Loyalty, Product
A tool like xDome is mostly passive. There are going to be limitations there inherently. There is...
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Relationship, Product
Claroty has put a lot of work into their GUI. That has been very intentional. Claroty is also...
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Relationship, Product
We have things we have to get done that the vendor provides for us. We need to have medical device...
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Product
The risk side of things is something we are still building processes around for things like device...
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Product
With xDome, we get these appliances, and we literally just plug them into our network. With Dynamic...
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Product
At this point, we are in a phase of ramping up, carving up the data, and creating pipelines to other...
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Loyalty, Product
We are doing very minimal active scanning today. I see that being the future of a platform like...
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Product
Claroty has things that we haven't been able to integrate, but that is not their fault. The issue is...
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Product
Sometimes the xDome website can be a little slow when loading things. It spins for a while,...
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Product
There are no functionality gaps with xDome. Also, we have looked at other solutions, and they are...
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Operations
One of the problems that we have had is that we train people on internet security, and then they get...
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Relationship
I don't really use the phone and web support with Claroty. I just go directly to the representatives...
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Loyalty, Product
Something that we have been interested in from Claroty’s road map is the ability to more actively...
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Relationship, Product
xDome is a great solution. In the years that I have been here, it is the only solution that I have...
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Relationship
Claroty’s support continues to be amazing. I have nothing but good things to say about their support...
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Product
I have seen some issues with device profiles dropping off in the xDome product. We don't really...
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Product
xDome gives us all the information that we will ever need to locate a device, and the solution also...
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Loyalty, Product
We need xDome to integrate with our security vendor's solution because there are asset management...
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Relationship, Product
Claroty's launching of new functionality has been pretty good. The new functionality we have seen...
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Product
I really struggled with integration with xDome. My sole interests are its inventory capability,...
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Product
If xDome was going to be considered the source of truth, then all the xDome data had to be accurate....
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Product
xDome is a great product. Every time I open it, it says there is a new version available and that an...
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Relationship
Claroty has a regular meeting that I used to participate in with whoever wants to participate on our...
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Loyalty, Product
The capability in the vendor’s road map that I’m interested in is vulnerability management. Granted,...
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Loyalty, Product
I would recommend that the vendor just continue to build out interfaces with other products. I don't...
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Relationship, Product
The biggest positive I could give for the product would just be its continued evolution and...
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Loyalty, Product
The system will occasionally misclassify something, so that slows us down a bit because we have to...
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Loyalty, Product
A feature or a functionality that would be helpful is patching. If the Claroty system had a...
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Relationship
Claroty's support is great. I really appreciate that they are proactive and stay engaged. They are...
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Relationship
Claroty’s support responds very quickly and gets me to the right people. We meet with our support...
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Relationship, Product
What makes the product good is its flexibility and the support of the Claroty team. I like that we...
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Value
I got some resistance when we first brought the product in because it isn't exactly cheap and we...
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Operations
Claroty’s training is very good. They built a lot of knowledge into the product, but if we have any...
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Product
We are just starting to get into vulnerability. With xDome, we have actually done a bit of a...
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Operations
In terms of training, Claroty prompts me by asking to show us how to do something. I don't do it,...
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Relationship
Claroty's leadership comes on-site about annually. That is impressive. If I could give them more...
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Loyalty, Product
I honestly don't think xDome has any functionality gaps. Claroty is actively extending their...
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Culture, Relationship
Our relationship with Claroty has been very positive. Claroty is pretty up front and transparent in...
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Product
It would be helpful if the identification and classification of devices were a little more...
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Product
Working with Claroty's system has been very positive for us. At the end of the day, a comprehensive...
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Relationship
Claroty is very innovative. They have a research arm that is working on certain things with us. They...
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Relationship
Claroty has a very strong customer success team. Our customer success manager from Claroty has...
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Operations, Product
Medigate is a tool that we can get used to, but we need training to figure out what we need. There...
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Relationship, Product
There are a lot of vendors out there that truly understand how complex the marketplace is from a...
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Loyalty, Relationship, Product
There are actually quite a few things on Claroty’s road map that interest me. The vendor has tons of...
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Loyalty, Product
The gaps that exist in Claroty's product are more around integration. There are a lot of net new...
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Loyalty
When we selected Medigate a few years ago, we looked at the quality of the vendor's identification...
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