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2021 Best In Klas

Long-Term Care

REAL-TIME DATA

DECISION INSIGHTS

2021 Best In KLAS Long-Term Care

Best in KLAS Winner

87.2
Overall Performance Score

REAL-TIME DATA

DECISION INSIGHTS

Ranked Solutions
Category average: 79.5
Software average: 82.4

Grading Scale

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

PointClickCare	87.2	n=30	0%	A	A	B+	B+	B	C+

MatrixCare	79.9	n=24	0%	C	B+	B-	B	B-	C+

Oracle Health Cerner PowerChart LTC	76.6	n=17	0%	B-	C	C	B-	B+	C+

Netsmart MyUnity (SNF EHR) (HealthMEDX)	60.7	n=17	0%	D	D-	D-	D	D	F
	50.0	100.0

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

PointClickCare 87.2 n=30	0%	A	A	B+	B+	B	C+
MatrixCare 79.9 n=24	0%	C	B+	B-	B	B-	C+
Oracle Health Cerner PowerChart LTC 76.6 n=17	0%	B-	C	C	B-	B+	C+
Netsmart MyUnity (SNF EHR) (HealthMEDX) 60.7 n=17	0%	D	D-	D-	D	D	F

Company/solution

PointClickCare

87.2

n=30

Censinet assessment N/A

culture

A

loyalty

A

operations

B+

product

B+

relationship

B

value

C+

MatrixCare

79.9

n=24

Censinet assessment N/A

culture

C

loyalty

B+

operations

B-

product

B

relationship

B-

value

C+

Oracle Health
Cerner PowerChart LTC

76.6

n=17

Censinet assessment N/A

culture

B-

loyalty

C

operations

C

product

B-

relationship

B+

value

C+

Netsmart
MyUnity (SNF EHR) (HealthMEDX)

60.7

n=17

Censinet assessment N/A

culture

D

loyalty

D-

operations

D-

product

D

relationship

D

value

F

SolutionsNotRanked_Symbol

Solutions Not Ranked

MS L NP

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Epic Care Long-term Care [MS] MS	87.5	n=16	B+	A	B	B+	A	A-

PointClickCare CPSI American HealthTech * L NP	85.4	n=8	B+	B	B+	B-	B+	A-

MS L NP

Company/solution	Overall performance score (100-point scale)	Total evaluations

Epic Care Long-term Care [MS] MS culture B+ loyalty A operations B product B+ relationship A value A-	87.5	n=16

PointClickCare CPSI American HealthTech * L NP culture B+ loyalty B operations B+ product B- relationship B+ value A-	85.4	n=8

MS L NP

Company/solution

Epic
Care Long-term Care [MS] MS

87.5
n=16

culture

B+

loyalty

A

operations

B

product

B+

relationship

A

value

A-

PointClickCare
CPSI American HealthTech * L NP

85.4
n=8

culture

B+

loyalty

B

operations

B+

product

B-

relationship

B+

value

A-

Related Reports

View All Reports

Epic Complete Look 2023

18 July 23 | Paul Warburton and Tyson Blauer

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key products that make up Epic’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Evident , MEDITECH , and Oracle Health [Cerner] .)

Long-Term Care EMR 2023

23 February 23 | Jacob Mortensen, Paul Hess and Paul Warburton

New and more stringent regulations have increased documentation burden for long-term care (LTC) provider organizations, and this combined with other factors (COVID-19, staff turnover, increased LTC demand) has intensified clinician and nurse burnout in LTC. As a result, many organizations are pressing their LTC EMR vendors to address documentation challenges, simplify workflows while mitigating costs, and improve satisfaction in a market that has seen an overall decline. This report highlights which LTC EMR vendors are best delivering the quality, integration, and training needed to get the most value out of their systems.

Transitions of Care 2022

29 December 22 | Bradley Hunter and Paul Warburton

Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.

Facility-Based Post–Acute Care 2022

10 November 22 | Cimone Smith and Paul Hess

The COVID-19 pandemic brought a wave of challenges to facility-based post–acute care organizations (i.e., SNFs, LTCHs, and IRFs). Staffing has become a particular pain point, with organizations citing burnout, increased competition with staffing firms, and intensive patient care for severe COVID-19 cases as contributing factors. To help organizations understand how peers are approaching the current environment, KLAS interviewed 82 leaders from facility-based post–acute care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.

Post–Acute Care EMR Product Suites 2022

30 August 22 | Paul Hess and Paul Warburton

Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.

Past Long-Term Care Awards