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2022 Best In Klas

Long-Term Care

REAL-TIME DATA

2022 Best In KLAS Long-Term Care

Best in KLAS Winner

87.6
Overall Performance Score

REAL-TIME DATA

Solution Comparison
Category average: 80.6
Software average: 81.4

Grading Scale

Company/solution	Overall score	Total evaluations	Trend (2021-2022)	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

PointClickCare (SNF EHR)	87.6	n=41	0%	A-	A	A-	A-	B	C+

MatrixCare (SNF EHR)	83.9	n=35	+5%	B	A-	B	B	B	C+

Oracle Health (Cerner) Cerner PowerChart LTC (SNF EHR)	76.7	n=21	0%	C	C+	C+	C+	B-	C+

CPSI American HealthTech (SNF EHR)	75.3	n=18	-12%	C	C	C	C+	B	C
	50.0	100.0		*Limited Data

Company/solution	Trend (2021-2022)	Culture	Loyalty	Operations	Product	Relationship	Value

PointClickCare (SNF EHR) 87.6 n=41	0%	A-	A	A-	A-	B	C+
MatrixCare (SNF EHR) 83.9 n=35	+5%	B	A-	B	B	B	C+
Oracle Health (Cerner) Cerner PowerChart LTC (SNF EHR) 76.7 n=21	0%	C	C+	C+	C+	B-	C+
CPSI American HealthTech (SNF EHR) 75.3 n=18	-12%	C	C	C	C+	B	C

Company/solution

PointClickCare
(SNF EHR)

87.6

n=41

Censinet assessment N/A

culture

A-

loyalty

A

operations

A-

product

A-

relationship

B

value

C+

MatrixCare
(SNF EHR)

83.9

n=35

Censinet assessment N/A

culture

B

loyalty

A-

operations

B

product

B

relationship

B

value

C+

Oracle Health (Cerner)
Cerner PowerChart LTC (SNF EHR)

76.7

n=21

Censinet assessment N/A

culture

C

loyalty

C+

operations

C+

product

C+

relationship

B-

value

C+

CPSI
American HealthTech (SNF EHR)

75.3

n=18

Censinet assessment N/A

culture

C

loyalty

C

operations

C

product

C+

relationship

B

value

C

SolutionsNotRanked_Symbol

Solutions not ranked

MS L *Limited Data

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

Epic LTC (SNF EHR) [MS] MS	84.2	n=17	B	B	B-	B+	A-	B

Netsmart myUnity Enterprise (SNF EHR) * L	55.5	n=14	F	F	D	D-	D-	F

MS L *Limited Data

Company/solution	Overall performance score	Total evaluations

Epic LTC (SNF EHR) [MS] MS culture B loyalty B operations B- product B+ relationship A- value B	84.2	n=17

Netsmart myUnity Enterprise (SNF EHR) * L culture F loyalty F operations D product D- relationship D- value F	55.5	n=14

MS L *Limited Data

Company/solution

Epic
LTC (SNF EHR) [MS] MS

84.2
n=17

culture

B

loyalty

B

operations

B-

product

B+

relationship

A-

value

B

Netsmart
myUnity Enterprise (SNF EHR) * L

55.5
n=14

culture

F

loyalty

F

operations

D

product

D-

relationship

D-

value

F

Related Reports

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Transitions of Care 2022

29 December 22 | Bradley Hunter and Paul Warburton

Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.

Facility-Based Post–Acute Care 2022

10 November 22 | Cimone Smith and Paul Hess

The COVID-19 pandemic brought a wave of challenges to facility-based post–acute care organizations (i.e., SNFs, LTCHs, and IRFs). Staffing has become a particular pain point, with organizations citing burnout, increased competition with staffing firms, and intensive patient care for severe COVID-19 cases as contributing factors. To help organizations understand how peers are approaching the current environment, KLAS interviewed 82 leaders from facility-based post–acute care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.

Post–Acute Care EMR Product Suites 2022

30 August 22 | Paul Hess and Paul Warburton

Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.

2021 Best in KLAS Awards - Software and Professional Services

02 February 21 | Mark Allphin and Sam Eaquinto

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Post-Acute Care 2020

10 November 20 | Jennifer Hickenlooper and Paul Hess

Every health system knows that their long-term success hinges on what happens in the post–acute care and behavioral health settings. As a result, this report examines customer satisfaction with the technology vendors available in these areas and explores which offer the broad, comprehensive portfolios many healthcare organizations seek. Future reports will validate which vendors are being used in an enterprise fashion and how solutions are being used to enable referral management and care transitions.

Past Long-Term Care Awards