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2023 Best In Klas

Long-Term Care

REAL-TIME DATA

DECISION INSIGHTS

2023 Best In KLAS Long-Term Care

Best in KLAS Winner

84.7
Overall Performance Score

REAL-TIME DATA

DECISION INSIGHTS

Ranked Solutions
Category average: 79.4
Software average: 80.3

Grading Scale

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

PointClickCare PointClickCare	84.7	n=62	N/A	B	A-	B	B+	B	C+

WellSky Experience Care NetSolutions	81.6	n=24	N/A	B+	B-	B-	B-	B+	B

MatrixCare MatrixCare	80.3	n=46	N/A	B-	B	B	B-	B	C

PointClickCare CPSI American HealthTech	72.6	n=16	N/A	C-	C	C	C	B-	D+
	50.0	100.0

Company/solution	Trend (2022-2023)	Culture	Loyalty	Operations	Product	Relationship	Value

PointClickCare PointClickCare 84.7 n=62 COMMENTS	N/A	B	A-	B	B+	B	C+
WellSky Experience Care NetSolutions 81.6 n=24 COMMENTS	N/A	B+	B-	B-	B-	B+	B
MatrixCare MatrixCare 80.3 n=46 COMMENTS	N/A	B-	B	B	B-	B	C
PointClickCare CPSI American HealthTech 72.6 n=16 COMMENTS	N/A	C-	C	C	C	B-	D+

Company/solution

PointClickCare
PointClickCare

84.7

n=62

Censinet assessment N/A

culture

B

loyalty

A-

operations

B

product

B+

relationship

B

value

C+

WellSky
Experience Care NetSolutions

81.6

n=24

Censinet assessment N/A

culture

B+

loyalty

B-

operations

B-

product

B-

relationship

B+

value

B

MatrixCare
MatrixCare

80.3

n=46

Censinet assessment N/A

culture

B-

loyalty

B

operations

B

product

B-

relationship

B

value

C

PointClickCare
CPSI American HealthTech

72.6

n=16

Censinet assessment N/A

culture

C-

loyalty

C

operations

C

product

C

relationship

B-

value

D+

Solutions Not Ranked

L MS

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Epic LTC (SNF EHR) * [MS] L MS	88.3	n=15	A-	A	B	B	A-	B+

Netsmart myUnity Enterprise * L	54.7	n=12	D-	F	D-	D-	F	F

L MS

Company/solution	Overall performance score (100-point scale)	Total evaluations

Epic LTC (SNF EHR) * [MS] L MS culture A- loyalty A operations B product B relationship A- value B+	88.3	n=15

Netsmart myUnity Enterprise * L culture D- loyalty F operations D- product D- relationship F value F	54.7	n=12

L MS

Company/solution

Epic
LTC (SNF EHR) * [MS] L MS

88.3
n=15

culture

A-

loyalty

A

operations

B

product

B

relationship

A-

value

B+

Netsmart
myUnity Enterprise * L

54.7
n=12

culture

D-

loyalty

F

operations

D-

product

D-

relationship

F

value

F

OtherNotablePerformances_Symbol

Other notable performances in Long-Term Care Other notable performances

Solutions for which at least 95% of respondents answered yes.

Keeps all promises?

Experience Care
Experience Care NetSolutions

n=24 96%

Part of long-term plans?

PointClickCare
PointClickCare

n=70 97%

Keeps all promises?

Experience Care
Experience Care NetSolutions

n=24 96%

Part of Long Term Plans?

PointClickCare
PointClickCare

n=70 97%

Related Reports

View All Reports

Oracle Health (Cerner) Complete Look 2023

18 July 23 | Paul Warburton and Tyson Blauer

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Oracle Health (Cerner) “complete look” provides a high-level analysis of the key products that make up Oracle Health’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and MEDITECH .)

Epic Complete Look 2023

18 July 23 | Paul Warburton and Tyson Blauer

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key products that make up Epic’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Evident , MEDITECH , and Oracle Health [Cerner] .)

Transitions of Care 2022

29 December 22 | Bradley Hunter and Paul Warburton

Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.

Facility-Based Post–Acute Care 2022

10 November 22 | Cimone Smith and Paul Hess

The COVID-19 pandemic brought a wave of challenges to facility-based post–acute care organizations (i.e., SNFs, LTCHs, and IRFs). Staffing has become a particular pain point, with organizations citing burnout, increased competition with staffing firms, and intensive patient care for severe COVID-19 cases as contributing factors. To help organizations understand how peers are approaching the current environment, KLAS interviewed 82 leaders from facility-based post–acute care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.

Post–Acute Care EMR Product Suites 2022

30 August 22 | Paul Hess and Paul Warburton

Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.

Past Long-Term Care Awards