Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2023 Model.LastYear=2025 Model.ShowLoggedOut=True
 
 
 
2023 Best In Klas
 

Long-Term Care

 
 
 
 
A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
 
 
Ranked Solutions
Market average: 79.4
Software average: 80.3
Grading Scale

Overall performance score
(100-point scale)
Trend
(2022-2023)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                   
PointClickCare
PointClickCare  
KLAS comments icon
84.7
N/A
n=62
B
A-
B
B+
B
C+
         
 
 
 
 
 
WellSky
Experience Care NetSolutions  
KLAS comments icon
81.6
N/A
n=24
B+
B-
B-
B-
B+
B
         
 
 
 
 
 
MatrixCare
MatrixCare  
KLAS comments icon
80.3
N/A
n=46
B-
B
B
B-
B
C
         
 
 
 
 
 
PointClickCare
CPSI American HealthTech  
KLAS comments icon
72.6
N/A
n=16
C-
C
C
C
B-
D+
 
50.0
100.0
 
 
culture
B
loyalty
A-
operations
B
product
B+
relationship
B
value
C+
 
 
culture
B+
loyalty
B-
operations
B-
product
B-
relationship
B+
value
B
 
 
culture
B-
loyalty
B
operations
B
product
B-
relationship
B
value
C
 
 
culture
C-
loyalty
C
operations
C
product
C
relationship
B-
value
D+
 
 
 
 
 
Solutions Not Ranked
Ordered alphabetically

L  MS      
Overall Performance Score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
Epic
LTC (SNF EHR)
L MS
88.3
n=15
A-
A
B
B
A-
B+
       
 
 
 
 
 
Netsmart
myUnity Enterprise
L
54.7
n=12
D-
F
D-
D-
F
F
 

L  MS      

&nbps;
Epic
LTC (SNF EHR) L MS
88.3
n=15
culture
A-
loyalty
A
operations
B
product
B
relationship
A-
value
B+
 

Netsmart
myUnity Enterprise L
54.7
n=12
culture
D-
loyalty
F
operations
D-
product
D-
relationship
F
value
F
 
 
 
 
Other Notable Performances Other Notable Performances
 


Ranked solutions for which at least 95% of respondents answered yes.
Keeps all promises?
Experience Care
NetSolutions
n=24  96%
Part of long-term plans?
PointClickCare
n=70  97%
Keeps all promises?
Experience Care
NetSolutions
n=24  96%
 
Part of Long Term Plans?
PointClickCare
n=70  97%
 
 
 
 
 
Related Reports
 
 
 
 

Past Long-Term Care Awards