Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2023 Model.LastYear=2024 Model.ShowLoggedOut=True
 
 
 
2023 Best In Klas
 

Long-Term Care

 
 
 
 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Ranked Solutions
Category average: 79.4
Software average: 80.3
Grading Scale

Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Trend
(2022-2023)
Culture
Loyalty
Operations
Product
Relationship
Value
                   
PointClickCare
PointClickCare  
KLAS comments icon
84.7
n=62
N/A
B
A-
B
B+
B
C+
         
 
 
 
 
 
Experience Care
NetSolutions  
KLAS comments icon
81.6
n=24
N/A
B+
B-
B-
B-
B+
B
         
 
 
 
 
 
MatrixCare
MatrixCare  
KLAS comments icon
80.3
n=46
N/A
B-
B
B
B-
B
C
         
 
 
 
 
 
CPSI
American HealthTech  
KLAS comments icon
72.6
n=16
N/A
C-
C
C
C
B-
D+
 
50.0
100.0
 
Company/solution
Trend
(2022-2023)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
PointClickCare
PointClickCare
 
84.7
n=62
KLAS comments icon  COMMENTS
    N/A
B
A-
B
B+
B
C+
Experience Care
NetSolutions
 
81.6
n=24
KLAS comments icon  COMMENTS
    N/A
B+
B-
B-
B-
B+
B
MatrixCare
MatrixCare
 
80.3
n=46
KLAS comments icon  COMMENTS
    N/A
B-
B
B
B-
B
C
CPSI
American HealthTech
 
72.6
n=16
KLAS comments icon  COMMENTS
    N/A
C-
C
C
C
B-
D+
Company/solution
 
Censinet assessment N/A
 
culture
B
loyalty
A-
operations
B
product
B+
relationship
B
value
C+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B+
loyalty
B-
operations
B-
product
B-
relationship
B+
value
B
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B-
loyalty
B
operations
B
product
B-
relationship
B
value
C
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
C-
loyalty
C
operations
C
product
C
relationship
B-
value
D+
 
KLAS comments icon  COMMENTS
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions Not Ranked
 


L  MS      
Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
Epic
LTC (SNF EHR) * [MS]
L MS
88.3
n=15
A-
A
B
B
A-
B+
       
 
 
 
 
 
Netsmart
myUnity Enterprise *
L
54.7
n=12
D-
F
D-
D-
F
F
 

L  MS      
Company/solution
Overall performance score (100-point scale)
Total
evaluations
     
Epic
LTC (SNF EHR) * [MS]
L MS
culture
A-
loyalty
A
operations
B
product
B
relationship
A-
value
B+
88.3
n=15
     
Netsmart
myUnity Enterprise *
L
culture
D-
loyalty
F
operations
D-
product
D-
relationship
F
value
F
54.7
n=12
 

L  MS      

Company/solution
Epic
LTC (SNF EHR) * [MS] L MS
88.3
n=15
culture
A-
loyalty
A
operations
B
product
B
relationship
A-
value
B+
 

Netsmart
myUnity Enterprise * L
54.7
n=12
culture
D-
loyalty
F
operations
D-
product
D-
relationship
F
value
F
 
 
 
 
OtherNotablePerformances_Symbol  
Other notable performances in Long-Term Care Other notable performances
 


Solutions for which at least 95% of respondents answered yes.
Keeps all promises?
Experience Care
Experience Care NetSolutions
n=24  96%
Part of long-term plans?
PointClickCare
PointClickCare
n=70  97%
Keeps all promises?
Experience Care
Experience Care NetSolutions
n=24  96%
 
Part of Long Term Plans?
PointClickCare
PointClickCare
n=70  97%
 
 
 
 
 
Related Reports
 
 
 
 

Past Long-Term Care Awards