A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Category average: 86.9
Software average: 80.3
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Trend (2022-2023) |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
NRC Health
NRC Health |
85.6 |
n=51
|
-1%
|
B+
|
B+
|
B
|
B
|
B+
|
B+
|
|
|
|
|
|
|
||||||
Press Ganey
Patient Experience |
81.3 |
n=34
|
-10%
|
B-
|
B-
|
B-
|
B
|
B+
|
B-
|
|
50.0 |
100.0 |
Company/solution |
Trend
(2022-2023) |
Culture |
Loyalty |
Operations |
Product |
Relationship |
Value |
|
NRC Health
NRC Health 85.6
n=51
COMMENTS
|
-1%
|
B+
|
B+
|
B
|
B
|
B+
|
B+
|
|
Press Ganey
Patient Experience 81.3
n=34
COMMENTS
|
-10%
|
B-
|
B-
|
B-
|
B
|
B+
|
B-
|
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
Feedtrail
Healthcare XM * L |
94.6 |
n=13
|
A+
|
A+
|
A
|
A
|
A+
|
A+
|
|
|
|
|
|
||||
Quality Reviews
Q-Reviews * L |
91.7 |
n=10
|
A
|
A+
|
A-
|
B+
|
A-
|
A
|
|
|
|
|
|
||||
Qualtrics
Experience Management (XM) Platform * L |
88.7 |
n=13
|
B+
|
A
|
B+
|
A-
|
A
|
B
|
Company/solution |
Overall performance score (100-point scale)
|
Total evaluations |
Feedtrail
Healthcare XM * L culture
A+
loyalty
A+
operations
A
product
A
relationship
A+
value
A+
|
94.6 |
n=13
|
Quality Reviews
Q-Reviews * L culture
A
loyalty
A+
operations
A-
product
B+
relationship
A-
value
A
|
91.7 |
n=10
|
Qualtrics
Experience Management (XM) Platform * L culture
B+
loyalty
A
operations
B+
product
A-
relationship
A
value
B
|
88.7 |
n=13
|
Healthcare XM * L
n=13
Q-Reviews * L
n=10
Experience Management (XM) Platform * L
n=13