Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2023 Model.LastYear=2024 Model.ShowLoggedOut=True
 
 
 
2023 Best In Klas
 

Patient Experience Improvement

 
 
 
 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Ranked Solutions
Category average: 86.9
Software average: 80.3
Grading Scale

Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Trend
(2022-2023)
Culture
Loyalty
Operations
Product
Relationship
Value
                   
NRC Health
NRC Health  
KLAS comments icon
85.6
n=51
-1%
B+
B+
B
B
B+
B+
         
 
 
 
 
 
Press Ganey
Patient Experience  
KLAS comments icon
81.3
n=34
-10%
B-
B-
B-
B
B+
B-
 
50.0
100.0
 
Company/solution
Trend
(2022-2023)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
NRC Health
NRC Health
 
85.6
n=51
KLAS comments icon  COMMENTS
    -1%
B+
B+
B
B
B+
B+
Press Ganey
Patient Experience
 
81.3
n=34
KLAS comments icon  COMMENTS
    -10%
B-
B-
B-
B
B+
B-
Company/solution
 
Censinet assessment N/A
 
culture
B+
loyalty
B+
operations
B
product
B
relationship
B+
value
B+
 
KLAS comments icon  COMMENTS
 
Censinet assessment N/A
 
culture
B-
loyalty
B-
operations
B-
product
B
relationship
B+
value
B-
 
KLAS comments icon  COMMENTS
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions Not Ranked
 


L      
Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
Feedtrail
Healthcare XM *
L
94.6
n=13
A+
A+
A
A
A+
A+
       
 
 
 
 
 
Quality Reviews
Q-Reviews *
L
91.7
n=10
A
A+
A-
B+
A-
A
       
 
 
 
 
 
Qualtrics
Experience Management (XM) Platform *
L
88.7
n=13
B+
A
B+
A-
A
B
 

L      
Company/solution
Overall performance score (100-point scale)
Total
evaluations
     
Feedtrail
Healthcare XM *
L
culture
A+
loyalty
A+
operations
A
product
A
relationship
A+
value
A+
94.6
n=13
     
Quality Reviews
Q-Reviews *
L
culture
A
loyalty
A+
operations
A-
product
B+
relationship
A-
value
A
91.7
n=10
     
Qualtrics
Experience Management (XM) Platform *
L
culture
B+
loyalty
A
operations
B+
product
A-
relationship
A
value
B
88.7
n=13
 

L      

Company/solution
Feedtrail
Healthcare XM * L
94.6
n=13
culture
A+
loyalty
A+
operations
A
product
A
relationship
A+
value
A+
 

Quality Reviews
Q-Reviews * L
91.7
n=10
culture
A
loyalty
A+
operations
A-
product
B+
relationship
A-
value
A
 

Qualtrics
Experience Management (XM) Platform * L
88.7
n=13
culture
B+
loyalty
A
operations
B+
product
A-
relationship
A
value
B
 
 
 
 
 
 
Related Reports
 
 
 
 

Past Patient Experience Improvement Awards