A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Market average: 86.9
Software average: 80.3
Overall performance score (100-point scale) |
Trend (2022-2023) |
Total evaluations |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
NRC Health
NRC Health |
85.6 |
-1%
|
n=51
|
B+
|
B+
|
B
|
B
|
B+
|
B+
|
|
|
|
|
|
|
||||||
Press Ganey
Patient Experience |
81.3 |
-10%
|
n=34
|
B-
|
B-
|
B-
|
B
|
B+
|
B-
|
|
50.0 |
100.0 |
Overall Performance Score (100-point scale) |
Total evaluations |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
Feedtrail
Healthcare XM L |
94.6 |
n=13
|
A+
|
A+
|
A
|
A
|
A+
|
A+
|
|
|
|
|
|
||||
Quality Reviews
Q-Reviews L |
91.7 |
n=10
|
A
|
A+
|
A-
|
B+
|
A-
|
A
|
|
|
|
|
|
||||
Qualtrics
Experience Management (XM) Platform L |
88.7 |
n=13
|
B+
|
A
|
B+
|
A-
|
A
|
B
|
Healthcare XM L
n=13
Q-Reviews L
n=10
Experience Management (XM) Platform L
n=13