NRC Health
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Subject Expert
Adam Cherrington
Senior Research Director
Commentary Summary
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User Commentary
Previously, we had an experienced person on the support team. During a transition, we had somebody...
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Once we have identified something, NRC Health rarely says they can't do that thing. We have had a...
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We have made a lot of progress with NRC Health becoming more proactive, but I still have to request...
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The reporting piece is pretty complicated for our users. We use specialty benchmarks, and there...
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Our response rate is pretty good. We haven't had as much improvement as I wish we would have, but I...
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We like some of the flexibilities of NRC Health's system. We like the portal, the real-time results,...
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I have never had NRC Health tell me that it will take a certain number of hours of project manager's...
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I was disappointed with the vendor and how they worked with the Primary Care First program. One of...
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We have analysts on NRC Health's side who I can work with. Through analysis, we discovered that a...
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NRC Health has been an incredibly strong partner to us. They want to understand what we are trying...
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The vendor could set up a call to share the best practices of other sites. The vendor should talk to...
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I don't even know whether NRC Health has an app. I don't have it on my phone. Certainly, anything...
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We have decided to move to another vendor's solution. I don't think that there was really anything...
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The patients that do comment on the ease of use of the system tend to be elderly folks who have...
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I haven't had concerns with the vendor's support people. I believe the one time we reached out, the...
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I haven't had any issues with the dashboard and using the information given to me through the...
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Vendors need to know their audience and how busy their audience might be. I have numerous...
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The platform is not overly difficult to navigate. The left-hand column on the dashboard lists a...
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Once a patient is discharged from the hospital, the system makes an automated call to follow up with...
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The vendor is very responsive and always very kind and nice. There was an issue at one point, and...
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The system is very easy to use and navigate. We never have glitches or problems with the system. NRC...
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We can export data, but there isn't an easy way to integrate other systems with NRC Health's system....
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The product is web based and in the cloud, but it is complicated. It takes some training to use.
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The system gives us good value for our money. It is a solid product. It doesn't have a lot of...
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We liked that NRC Health has a feedback module that allows the user to streamline how they address...
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We needed better capture of our patients' voices, shorter surveys, and more nimbleness; NRC Health...
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NRC Health needs to keep growing. We have relationships with independents that are not our entities,...
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I consider NRC Health to be a partner rather than just a vendor. I don’t have a big analytical staff...
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The only downside to the vendor’s support is that the support team has had a lot of turnover....
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The vendor is good at designing surveys to help us get decent response rates. The reports don’t...
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The vendor’s executives haven’t been involved since I started at this organization. We usually work...
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The tool has a lot of information. I can't always remember where to get certain pieces of...
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The system's syndicate data is useful for us. The vendor issues a survey around our primary and...
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The system is really easy to use. The vendor gives us user authentication when we log in, and the...
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The vendor's support teams are really easy to get ahold of. They are always bringing up new modules...
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NRC Health keeps all their promises. I haven’t heard bad things about NRC Health.
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The solution's ease of use for patients is very good. The patients just get the surveys from our...
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The solution provides a good patient experience, but not a perfect one. We deploy electronic surveys...
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When we bought this solution, we wanted to have it for several years. We won't explore other...
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When the vendor does upgrades or launches a new product, it would be helpful if they could give us...
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We would like to be able to get a little more text feedback from patients instead of purely just...
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Relative to what we were using before for HCAHPS, we have probably seen a tenfold number of...
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NRC Health is solid to work with. It has been a good product. It is a pretty straightforward...
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The vendor offers detailed training for their sophisticated reporting capabilities. That is nice for...
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We chose NRC Health because it had the HCAHPS embedded for the inpatient in the same product, and...
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The vendor could have oriented the department leadership to the product’s interface a bit better. We...
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The system dashboard should be more apparent when we open up the product. I don’t like the feel of...
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There is a screen when a user opens up the product that is just a line graph. It is a very...
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We use the product as a tool to measure overall patient satisfaction, and we use it for service...
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With the old paper surveys, the response rate was really low. But now, we send an email with a...
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Before we had this system, every time we would talk to a physician about their scores, they would...
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I have consistent communication with our assigned project manager, and when they talk about product...
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We have been very happy with NRC Health. I can’t say anything negative. We have had a great...
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We moved from another system onto this one. It was a unique concept to move to real time. The volume...
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NRC Health has very specific rules about when we can contact somebody. We employ NRC Health because...
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The data portal is hard to use. I have been in healthcare for over 20 years, and I can barely use...
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We can’t help patients in real time, but that is the nature of the tool. It is really hard to get to...
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Our previous product didn't have what Picker has. We were looking for a back-end system that was...
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The product will feed off of an EMR. With NRC Health, we have done a lot of customization, and I...
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The product has been around a lot longer than other platforms, so it is very mature and really...
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NRC Health is always making sure we get the information that we need to make decisions.
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I normally email NRC Health for support through our account people, who are very responsive. My...
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Picker gives us the information we need to make decisions. Our patient-response rate is about double...
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The Transparency and the Real-time Feedback solutions are two different platforms from NRC Health....
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Sometimes some of NRC Health’s team members didn’t have really extensive healthcare background...
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The only thing we integrate from NRC Health is we pull the information from the web in real time. So...
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We have asked NRC Health for some things, and we didn’t get them. The things we want are usually...
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The support from NRC Health is certainly better now. I can reach out to the team.
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NRC Health always seems to be in the marketing role. They are always pushing things.
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Our leaders think NRC Health's software is expensive.
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I like having the ability to produce the STAR cards from NRC Health's system, deliver those to our...
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There are a couple of people at NRC Health who are really good and very responsive, basically from...
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NRC Health is very innovative. They are top notch in offering innovations and promoting them and...
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The data we get from Picker is all good information. The reality is that I want more information...
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When I am in the product, either I don't know how to find the information, or it isn’t in there. I...
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Every possible thing I put on Picker as we make a shift to another survey method is something they...
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What is really good about NRC Health is that they have a very large swath of data. It allows us to...
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Picker is the most valuable to us of the patient engagement solutions we use because it is a pricier...
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There is always slight room for improvement. NRC Health is aware of that too. They have an analyst...
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NRC Health has been established with us for a while, and the software is very easy to operate...
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We don’t have any plans to shift our relationship with the vendor. If nothing else, we are expanding...
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We transitioned to another platform from NRC Health. There have been some functionality hiccups....
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NRC Health is very transparent about cost. We reduced a certain type of survey, and that saved us...
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People use the product to push so many reports, and very few people dig more than I do. There are...
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No vendor is perfect, but we have had a good relationship with NRC Health. They have been pretty...
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We haven't had any problems with getting the solution set up and working. It seems to be very...
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Our implementation of Picker was one of the cleanest implementations that I have been a part of. We...
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I don't think that we are moving away from this product. Some of our executives are very happy with...
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NRC Health has a very reasonable price compared to other administrators' prices. So we very much...
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With Picker, I am able to go in and download whatever report I want and transfer it over to my...
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NRC Health is very proactive. I hear from the account manager all the time. NRC Health is one of the...
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I switched from one of the national leaders in this space to NRC Health, and I have been very happy...
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I get comment alerts in the middle of the night from people. The system will send me an email as...
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I would buy Picker again. I have had no issues with it. It tends to be okay for what I need it for....
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People will sometimes comment in the surveys that they didn’t understand the question, that the...
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In the survey, the scoring goes from 0 to 10. Users have to type a score, and the system reads the...
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We have had some complex integration challenges. There is significant work that needs to be done...
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The vendor has definitely made improvements to the system that have made it more intuitive. There...
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NRC Health is one of the best vendors out there that uses text, email, and modern outreach methods....
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NRC Health meets most of our needs. There are some things that we can't do in the system that we...
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I have a vendor representative who works with me. They are very responsive. We don't call or email...
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Our biggest wish would be for the vendor to be a little more proactive in their approach to things....
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We get our data back quickly from NRC Health. That allows us to act pretty quickly on it. In our...
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There are opportunities for assistance on the qualitative side of the data. People leave great...
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The solution is pretty easy to use. We have definitely customized questions and been able to do...
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There are alerts in the system that let us know when there is a certain comment that we need to pay...
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The solution allows us to take our provider ratings and ask patients to rate their experiences and...
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The price of the vendor's contract is a significant investment. The solution was more challenging to...
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