NRC Health Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Relationship, Product

There is some room for improvement in the NRC Health platform having more trusted and automated...

Apr 2024
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Relationship

We have an engaged NRC Health product team who will meet with us and lay out the road map for us,...

Apr 2024
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Relationship

The support team at NRC Health is easy to get ahold of through phone calls and emails; there is...

Apr 2024
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Product

The NRC Health tool is super easy to use for our patients' families and allows the surveys to be...

Apr 2024
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Product

We have taken sample surveys on NRC Health ourselves to validate, and we can convey the ease of use....

Apr 2024
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Product

NRC Health has very sophisticated analytical capabilities that provide insights into our own data,...

Apr 2024
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Product, Value

The outcomes we see from using NRC Health’s advanced capabilities are that we get further insight...

Apr 2024
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Director

Culture, Relationship, Value

NRC Health is very flexible and easy to work with. They are happy to help us think through things...

Mar 2024
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Director

Product

The user interface for the NRC Health product could be improved because it is not state of the art.

Mar 2024
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Director

Product

We use NRC Health for its consumer insights. It has a robust data set of consumers across a variety...

Mar 2024
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VP/Other Executive

Relationship

NRC Health is a click away, and they are readily available. They have come to visit us. They are...

Mar 2024
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VP/Other Executive

Product, Value

The key strength of NRC Health is the volume of insights we get, and the segmentation of the...

Mar 2024
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VP/Other Executive

Relationship, Product

NRC Health is very easy for patients to use. They get multiple modalities, so they choose whatever...

Mar 2024
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VP/Other Executive

Loyalty, Product

An opportunity for NRC Health is to make some of their HCAHPS feedback more flexible so we can save...

Mar 2024
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Manager

Relationship, Product, Value

NRC Health provides a dashboard full of key metric indicators of market intelligence around things...

Mar 2024
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Manager

Relationship, Product

An advanced capability we are currently using from the vendor is the ability to get collateral in...

Mar 2024
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Manager

Product

NRC Health's product takes a bit of onboarding. The data is there, but we have to fetch it and...

Mar 2024
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Manager

Value

Things can get expensive when we want to increase in size with some of the surveying we are doing,...

Mar 2024
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VP/Other Executive

Product

We have been looking at the correlation of the questions with the NPS. We want to know how the...

Feb 2024
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VP/Other Executive

Operations

NRC Health will share information, such as that they have a new report. And some things are...

Feb 2024
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VP/Other Executive

Relationship, Operations

NRC Health releases their updates via email or when we log in, and that is nice. But we went through...

Feb 2024
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VP/Other Executive

Relationship

I'm very satisfied with NRC Health. Once we identify something, we have someone who can take care of...

Feb 2024
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Director

Loyalty, Relationship

We left our previous vendor because of our relationship with them. Our relationship with NRC Health...

Feb 2024
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Director

Relationship, Value

NRC Health is very nice to have, and it has helped us to increase in size because of the real-time...

Feb 2024
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Director

Relationship

The NRC Health product is strong. The service alerts keep my leaders actively engaged in reviewing...

Feb 2024
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Director

Loyalty, Relationship

NRC Health is very good at what they are good at, and they know what they are good at. However,...

Feb 2024
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Director

Relationship, Product

Anything in the space of employee engagement or physician engagement could be an opportunity for NRC...

Feb 2024
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VP/Other Executive

Culture, Value

NRC Health does a very good job of sticking to product deliverables. They charge what they say they...

Feb 2024
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VP/Other Executive

Relationship

NRC Health goes out of their way to have regular meetings with us that include executive leaders....

Feb 2024
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VP/Other Executive

Relationship, Product

NRC Health could use tighter controls for new technology. That would be my only recommendation for them....

Feb 2024
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Director

Relationship

Working with NRC Health has been a positive experience. They are easy to work with and very...

Feb 2024
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Director

Product, Value

NRC Health is a robust patient experience platform that is easy to use and very customizable. We...

Feb 2024
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VP/Other Executive

Relationship, Product, Value

We use NRC Health to do real-time surveying. Immediately after a patient has an experience anywhere...

Feb 2024
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VP/Other Executive

Relationship

NRC Health does their regular surveys in the community of anybody. It doesn't matter whether the...

Feb 2024
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VP/Other Executive

Loyalty

NRC Health has some really great new technology coming out, but we are not planning on taking...

Jan 2024
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VP/Other Executive

Product

I have really liked how easy it is to see what patients have said and to be able to look back at...

Jan 2024
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VP/Other Executive

Product

Some of the dashboards, especially at the executive level, could be improved within NRC Health. We...

Jan 2024
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VP/Other Executive

Value

With NRC Health, we have seen greater patient and customer insights and the ability to better...

Jan 2024
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VP/Other Executive

Product, Value

NRC Health is a very good vendor, but the bar is always moving and getting higher. There are some...

Jan 2024
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Manager

Product

We use the system to check on trending if we are curious, and we run reports routinely to present to...

Jan 2024
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Manager

Relationship

The vendor has done a good job for us. The product is user friendly for sure, and I don't know...

Jan 2024
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Manager

Operations

NRC Health had a little turnover for a while, but that was just movement within an organization....

Jan 2024
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Analyst/Coordinator

Relationship

We have very minimal issues with NRC Health. Everything runs very smoothly. If I have a problem,...

Jan 2024
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Analyst/Coordinator

Product, Value

If we receive negative feedback from a patient, we feed that into a different system so that we can...

Jan 2024
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Analyst/Coordinator

Relationship

The only problem with NRC Health is they have some quirky IT systems that take getting used to. What...

Jan 2024
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Analyst/Coordinator

Relationship

We like the people from NRC Health. We have a research analyst who is more than accommodating and...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

We like NRC Health’s real-time product. It is good in care transitions. My only criticism is that...

Jan 2024
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Analyst/Coordinator

Relationship

We talk to NRC Health often. They are constantly asking what they can do for us and what they can...

Jan 2024
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Analyst/Coordinator

Loyalty, Product, Value

Since using the real-time capabilities from NRC Health, we are getting a lot higher ends. We are...

Jan 2024
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Manager

Relationship, Operations

I am 100% satisfied with every single person from NRC Health who has done training for me. I have...

Jan 2024
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Manager

Relationship

The only complaint I have about NRC Health is that the data is very slow to come up for a certain...

Jan 2024
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Manager

Relationship

NRC Health has a customer support line that I could either call or email, and I have never been left...

Jan 2024
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Manager

Product

Sometimes the patients get confused when they take our surveys. When the survey says to rate between...

Jan 2024
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Manager

Value

Our scores have gone up since NRC Health started making discharge phone calls for us at each of our...

Jan 2024
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VP/Other Executive

Relationship, Product

We have added Outpatient and Ambulatory Surgery CAHPS. That has been a big thing, so we have regular...

Jan 2024
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VP/Other Executive

Relationship

NRC Health is proactive. When we have a problem, they take care of it.

Jan 2024
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VP/Other Executive

Loyalty

We put very little focus this year on patient experience, so our scores are tanking. In the future,...

Jan 2024
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VP/Other Executive

Product

When patients use NRC Health, the surveys are easy to complete, everything is in larger print, and...

Jan 2024
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VP/Other Executive

Relationship

NRC Health always has a representative available, and they are very quick in their responses to us....

Jan 2024
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VP/Other Executive

Relationship

I have not been displeased with anything since we started with NRC Health. Even when they had a data...

Jan 2024
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VP/Other Executive

Operations

We haven't really implemented anything new since we started with NRC Health, but I am very happy...

Jan 2024
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(0)
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VP/Other Executive

Value

NRC Health’s functionality meets everything we need. We are getting our money's worth with NRC...

Jan 2024
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(0)
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VP/Other Executive

Relationship

NRC Health has a vision. They keep trying to talk to us about using text messaging; they are...

Jan 2024
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Manager

Operations

We are satisfied with where we are with NRC Health. We had an ongoing training overview, and that...

Dec 2023
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Manager

Relationship

NRC Health is very good at emailing us ahead of time. If we are getting close to a deadline, they...

Dec 2023
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Manager

Loyalty, Relationship

As long as NRC Health can go along with the changes our organization is making and keep that vision,...

Dec 2023
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(0)
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Director

Product

Real-time Feedback is wonderful; we like that piece. With another system we use, we have to send...

Dec 2023
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Director

Value

The cost of NRC Health has prohibited us from using it in some departments. We use a third-party...

Dec 2023
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Director

Relationship, Value

NRC Health’s real-time option is a really good concept. The survey is sent by text or email or...

Dec 2023
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Director

Product

There are a lot of reporting options in another product we use that aren't the same in Real-time...

Dec 2023
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Director

Relationship

NRC Health’s people are empowered to solve our problems. However, our organization is more inclined...

Dec 2023
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Director

Relationship

When we first started with NRC Health, we were seeing dramatically better response rates and faster...

Dec 2023
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Director

Loyalty

The biggest reason we selected NRC Health over the other vendors we considered was NRC Health's...

Dec 2023
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Manager

Relationship

Sometimes, people don't want to answer the phone, and NRC Health’s outreach is mostly phone calls,...

Dec 2023
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Manager

Relationship

NRC Health has a great account team that will help us with anything and deliver on what they...

Dec 2023
||
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Manager

Product

With NRC Health, we can see how we are faring against our competitors in terms of consumer...

Dec 2023
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Manager

Product, Value

Doing a discharge callback immediately after a patient’s visit helps us understand their experience...

Dec 2023
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VP/Other Executive

Relationship, Product

Whenever we want to make any sort of change to the product, it takes time to get that change to...

Dec 2023
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VP/Other Executive

Operations

We meet routinely with our contact person. So the vendor has done wonderful in that area. And the...

Dec 2023
||
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VP/Other Executive

Value

The product is valuable, and it is not too overpriced. NRC has solved all of our problems. We added...

Dec 2023
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Analyst/Coordinator

Relationship

There are two of the vendor's people who I can contact very easily, and I do contact them a lot with...

Dec 2023
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Analyst/Coordinator

Loyalty, Product

I wish that there were better real-time graphs in the product. The graphs could be more presenter...

Dec 2023
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Director

Relationship, Operations

NRC Health was quick to tell us early on that our results would depend on how things were set up. We...

Dec 2023
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Director

Operations, Product

I don't think our interoperability issues would be as rocky if we had been on Epic software when we...

Dec 2023
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Director

Relationship, Product

Every so often, I have a change in my core team. Things are a bit rocky when that happens. We lose...

Dec 2023
||
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Director

Relationship

I have to applaud the vendor's customer service team. I can send a text to their team, and they get...

Dec 2023
||
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Analyst/Coordinator

Product

One advanced capability that we are using from NRC Health is its provider summaries. The team digest...

Dec 2023
||
(0)
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Analyst/Coordinator

Operations

NRC Health's products are great for what we use them for. The vendor's training is excellent. NRC...

Dec 2023
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Analyst/Coordinator

Operations, Product

Most things about the system are pretty easy. The vendor really works with us to make things as easy...

Dec 2023
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Analyst/Coordinator

Culture, Relationship

NRC Health is hand in hand with us. They give us tools that we can definitely use for performance...

Dec 2023
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Analyst/Coordinator

Operations

When we have presentations to give, we can text or call NRC Health, and they will send us the...

Dec 2023
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Analyst/Coordinator

Relationship

NRC Health is very supportive. We have had to add service lines and work with tech support. The...

Dec 2023
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Manager

Relationship, Value

The reputation monitoring from NRC Health is useful because our marketing team used to have to...

Dec 2023
||
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Manager

Relationship

As we continue to grow, NRC Health helps us every step of the way.

Dec 2023
||
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Manager

Relationship

I'm in NRC Health every day, so it is easy for the individuals who check it once a week. However, I...

Dec 2023
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Director

Product

The product is easy to use and is pretty much foolproof. The natural language processing to capture...

Dec 2023
||
(0)
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Director

Product

One way to improve the product has to do with the flexibility around the notification of location...

Dec 2023
||
(0)
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Director

Relationship, Product

The vendor is always developing new features, and that is nice.

Dec 2023
||
(0)
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Director

Relationship, Operations

NRC Health has been amazing. They walk us through things step by step, and they help us when we have...

Dec 2023
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Director

Operations

The implementation of our real-time, live outpatient feedback with NRC Health went well. I'm...

Dec 2023
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Manager

Product

With NRC Health's IVR surveying, the surveys sometimes take a really long time. And sometimes, a...

Dec 2023
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Manager

Relationship

During our integration of NRC Health, we struggled a little to have clear outcomes in terms of who...

Dec 2023
||
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Manager

Product

I would like NRC Health to come up with how we can increase our representation and our survey...

Nov 2023
||
(0)
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Manager

Relationship

NRC Health has way more people to talk to than other vendors. I have a really good contact.

Nov 2023
||
(0)
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Manager

Culture

NRC Health overpromised and underdelivered on comparison groups. They measured some things that were...

Nov 2023
||
(0)
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Manager

Product

The product has been seamless since we did some work with the vendor. The exchanges that are needed...

Nov 2023
||
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VP/Other Executive

Relationship, Product, Value

NRC Health's real-time feedback has been great. It has given us quick access to our patients'...

Nov 2023
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VP/Other Executive

Culture, Value

I have found NRC Health to be competitive when it comes to their pricing, and they are easy to work...

Nov 2023
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(0)
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VP/Other Executive

Product

I would like to see NRC Health improve their phone survey system. Some of our older populations are...

Nov 2023
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Manager

Relationship, Operations, Product

The website could be a little more user friendly. I was a little frustrated when the product...

Nov 2023
||
(0)
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Manager

Operations

To improve the implementation experience, a live person to talk to and help us through things would...

Nov 2023
||
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VP/Other Executive

Relationship

We regularly touch base with NRC Health to talk strategy. They talk about their new offerings and...

Nov 2023
||
(0)
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VP/Other Executive

Operations

NRC Health has come on-site several times to do training for our practices and practice managers....

Nov 2023
||
(0)
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VP/Other Executive

Relationship

NRC Health has been patient with us.

Nov 2023
||
(0)
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VP/Other Executive

Relationship

NRC Health is great at listening to their customers. I have been invited to participate in a forum...

Nov 2023
||
(0)
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Manager

Relationship

NRC Health keeps all promises. We have been happy with their service. I have been using a person who...

Nov 2023
||
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VP/Other Executive

Relationship

NRC Health excels at customer service. They have been collaborative with us, helping to host...

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Value

I have been extremely pleased with the product and with NRC Health's level of service, follow-up,...

Nov 2023
||
(0)
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Manager

Relationship

We have had a satisfactory experience with NRC Health. We really appreciate how quickly the vendor...

Nov 2023
||
(0)
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Manager

Product, Value

The biggest benefit that we have seen from NRC Health has been understanding what might have...

Nov 2023
||
(0)
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Manager

Relationship

NRC Health is responsive to our needs and questions. They have had some turnover with our main...

Nov 2023
||
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Analyst/Coordinator

Relationship

Recently, our contact with NRC Health left, and they were the person we reached out to with any kind...

Nov 2023
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Analyst/Coordinator

Product

The product offers a lot of on-demand reports. A ton of them are available and measure different...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Some of the feedback that we have received from patients has gone a long way in terms of us trying...

Nov 2023
||
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Analyst/Coordinator

Product

In terms of all the people that I have worked with, provided reports for, and trained on NRC Health,...

Nov 2023
||
(0)
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Analyst/Coordinator

Operations

Initial training with NRC Health was fine. We haven't really had much of a use for any ongoing...

Nov 2023
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Analyst/Coordinator

Operations, Product

If people are experienced with the system, they understand it, but for any new employee, the system...

Nov 2023
||
(0)
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CIO

Loyalty

We selected NRC Health because they offered more timely data than our previous vendor. The solution...

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Product

NRC Health remains consistent, and from year to year, I don't have to learn something new. It is...

Oct 2023
||
(0)
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VP/Other Executive

Loyalty

We don't rely too heavily on NRC Health right now. Our census is so low that it is not like we have...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

NRC Health is great at listening. They are great at taking our feedback and putting that into...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

NRC Health is lagging a little with what they can provide for HCAHPS in terms of a report that gets...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

We have had some issues with not being kept up-to-date on certain issues that have come around. With...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

NRC Health provides great training in terms of best practices and things like that. In terms of best...

Oct 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations

The training is lacking in terms of working within the database. When NRC Health comes out with new...

Oct 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

NRC Health is great at listening. They are great at taking our feedback and putting that into...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

NRC Health is lagging a little with what they can provide for HCAHPS in terms of a report that gets...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

We have had some issues with not being kept up-to-date on certain issues that have come around. With...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

NRC Health provides great training in terms of best practices and things like that. In terms of best...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The training is lacking in terms of working within the database. When NRC Health comes out with new...

Oct 2023
||
(0)
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 or  to see details.

Director

Product

We do thousands of patient surveys a month, and we get a handful every month where patients miskey...

Oct 2023
||
(0)
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Director

Relationship

In the past, other vendors would analyze our unique survey responses by clinic or by specialty, and...

Oct 2023
||
(0)
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Director

Relationship

We have standing phone calls with NRC Health, and we deal with issues. The vendor is very responsive...

Oct 2023
||
(0)
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Director

Relationship

We had to request new staff members to interact with at NRC Health because we had one person who...

Oct 2023
||
(0)
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Director

Culture, Value

We don't receive extra charges from NRC Health. In fact, there have been times when we have gone a...

Oct 2023
||
(0)
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Director

Loyalty, Relationship

NRC Health has a great team that we work with. That team is very responsive. The system is really...

Oct 2023
||
(0)
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Director

Loyalty, Relationship

NRC Health has been very supportive. They have done a good job, and we have started to see...

Oct 2023
||
(0)
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Director

Loyalty

NRC Health isn't real time with HCAHPS. I understand why, but that makes it difficult for us to show...

Oct 2023
||
(0)
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 or  to see details.

Director

Product

We like the system's mixed modules and text modality with emails.

Oct 2023
||
(0)
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 or  to see details.

Director

Relationship

I loved our previous vendor; they would do everything I asked them to do. I assumed NRC Health would...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

When we did a transition with one of our other solutions, we had set deadlines to set things up with...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

NRC Health is ahead of the game on a lot of things. We have had some increases in our Net Promoter...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It is difficult for end users to set up their own subscriptions for data in the product, and it is...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor’s communication about what they are doing and what we have talked about is excellent....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

When we needed more assistance at the beginning and we were onboarding, NRC Health met our needs. We...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I loved our previous vendor; they would do everything I asked them to do. I assumed NRC Health would...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

When we did a transition with one of our other solutions, we had set deadlines to set things up with...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

NRC Health is ahead of the game on a lot of things. We have had some increases in our Net Promoter...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor’s communication about what they are doing and what we have talked about is excellent....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

When we needed more assistance at the beginning and we were onboarding, NRC Health met our needs. We...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It is difficult for end users to set up their own subscriptions for data in the product, and it is...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

NRC Health's system meets our regulatory requirements, but we have yet to recognize their...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

NRC Health's support isn't up to the same standard as our other vendors' support. It can be a little...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Since last year, the vendor has gotten a lot better, but there are still things that I find...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

My boss feels that NRC Health is worthless. If my boss could, they would get rid of the solution....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

NRC Health doesn’t do a great job of getting customer feedback on how they can improve their...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have had several NRC Health representatives in the last few years. It is difficult to have to get...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor is not very proactive or up front about certain things. We just upgraded our EHR, and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

No one is using the product at our organization, and I think that is due to a weakness of NRC...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor’s support people are available. They ask the questions and do the research. They are...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

Our NRC Health representative does a good job. When we have questions, they tell us they will...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor’s survey questions are not perfect. When we ask Siri a question, we get a general...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

For the usage piece, I get the things I need. NRC Health is responsive. They are concerned and want...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

NRC Health is making strides, and I think they are working to keep promises. Last year, I would...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

For training, NRC Health sends out information and detailed instructions, but in the end, learning...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product does what it is intended to do, and it gives the providers breakdowns of things....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

I have seen improvement from NRC Health in the last year. They have worked on setting some stuff up...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product has a lot of good reports, but sometimes if we are not using a report frequently, we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Taking the vendor’s patient survey is pretty easy, and I think the phone survey has cut down on a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

It is easy for the patient to make comments on the patient survey. The issue comes when NRC Health...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have had several NRC Health representatives in the last few years. It is difficult to have to get...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor is not very proactive or up front about certain things. We just upgraded our EHR, and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

For training, NRC Health sends out information and detailed instructions, but in the end, learning...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product does what it is intended to do, and it gives the providers breakdowns of things....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

I have seen improvement from NRC Health in the last year. They have worked on setting some stuff up...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

No one is using the product at our organization, and I think that is due to a weakness of NRC...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor’s support people are available. They ask the questions and do the research. They are...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

Our NRC Health representative does a good job. When we have questions, they tell us they will...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor’s survey questions are not perfect. When we ask Siri a question, we get a general...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

For the usage piece, I get the things I need. NRC Health is responsive. They are concerned and want...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

NRC Health doesn’t do a great job of getting customer feedback on how they can improve their...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product has a lot of good reports, but sometimes if we are not using a report frequently, we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Taking the vendor’s patient survey is pretty easy, and I think the phone survey has cut down on a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

It is easy for the patient to make comments on the patient survey. The issue comes when NRC Health...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

My boss feels that NRC Health is worthless. If my boss could, they would get rid of the solution....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Since last year, the vendor has gotten a lot better, but there are still things that I find...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

NRC Health is making strides, and I think they are working to keep promises. Last year, I would...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

NRC Health is responsive to our requests.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

NRC Health changes implementation managers fairly quickly. Also, I know NRC Health will have some...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

During our original implementation, particularly from the real-time perspective, the individual from...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

I would tell a friend to give NRC Health a fair evaluation, look at the product, look at the star...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

NRC Health is responsive to our requests.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

NRC Health changes implementation managers fairly quickly. Also, I know NRC Health will have some...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

During our original implementation, particularly from the real-time perspective, the individual from...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

I would tell a friend to give NRC Health a fair evaluation, look at the product, look at the star...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

NRC Health has been a good product. We have an older patient population, and they are...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We continue to put more of our facilities on NRC Health. It is the easiest implementation I have...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

NRC Health has been the easiest, best vendor I have ever worked with. If we ever have a problem,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

As we have added other facilities, NRC Health has charged us, but that is their pricing model and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

NRC Health has to send some patients a paper survey, but other patients can get an email or text...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

NRC Health's system is a lot more expensive than other vendors' systems, but NRC Health's system...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

We ask NRC Health for a lot, and they constantly help us with our requests. If the vendor's...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Everything comes down to good vendor relationships that are both interpersonal and technical. That...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

In the years that I have dealt with NRC Health, they have been very good to work with. There are a...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

NRC Health is very user friendly. Mining data is not my forte, but if I can sort through and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have a very large population that is non-English speaking, so language is huge for us. Even...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It doesn't matter what survey company we use, oftentimes, patients are not necessarily the ones...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

NRC Health is working to upgrade to real-time analytics, but there are still elements that I have to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If NRC Health sees there is an issue receiving files, then they will proactively reach out. But for...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

NRC Health is easy to work with. The product is pretty straightforward. Not a lot of training is...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

NRC Health is pretty responsive when we ask them questions or put in requests for things. The vendor...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

NRC Health is thorough in their work, but sometimes I would like things to move faster. They produce...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value, Value

There are other departments than ours that use the NRC Health platform at our organization. I would...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

Some of the dashboards are a little clunky; there could be some user-experience improvements there....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

On our calls with NRC Health, they mentioned monthly highlights that had been going on for months,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Value, Value

NRC Health uses IVR for our patient population, and it is great. They answer their telephone, and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

Over the years, NRC Health has improved their client relationship. We have a success manager for our...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Culture, Value, Value

One of the reasons why we are working with NRC Health is that we have a set dollar amount in our...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty, Product, Product

NRC Health is always transforming their platform and is interested in innovation; we are happy with...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The NRC Health surveys can be long, and that can be frustrating for patients. Part of that might be...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I don't know whether the vendor has web support. I have never needed web support from them because I...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

NRC Health is big, and we are going through a lot of changes, so I am not sure they will be able to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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