NRC Health Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Value
The system has been seamless, and the vendor has been great to work with. The vendor has added some...
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Relationship
The dashboard has a lot of information. NRC Health’s customer service representatives who are...
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Product
NRC Health has advanced their software application. Most recently, they have done some updates to...
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Relationship
NRC Health is very responsive. We meet with their people regularly to go over things. I have formed...
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Product
In my role, I always want patients to have a good experience. I never really thought a lot about the...
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Value
NRC Health is always willing to take notes on their product. NRC Health wants to help us improve....
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Product
NRC Health could improve the CAHPS portion of the system. They have already made a bunch of...
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Operations
In terms of the quality of implementation services from NRC Health, an area they could have improved...
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Operations
NRC Health has really good walkthroughs for staff. We can watch the training as needed; we don't...
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Product
NRC Health's website is very intuitive, and it gathers a lot of meaningful information for us to act...
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Product
I believe NRC Health works as advertised. NRC Health's reports are Medicare data, HCAHPS survey...
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Relationship
NRC Health has terrific customer service. We meet with them frequently. They meet with our...
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Product
The downside of the product is that it has a syndicated survey. Beyond the specific number of...
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Culture, Value
NRC Health avoids charging for everything to the best of their ability. If we ask them for an...
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Value
NRC Health has been a great vendor partner of ours for a number of years. We licensed their market...
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Loyalty, Relationship
With the product, it is easier to render our reports, and then when we need support, the vendor is...
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Relationship, Operations
NRC Health puts out changes that are coming up. They send out a lot of emails with webinars and...
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Relationship
We don’t reach out to NRC Health a whole lot regarding stuff. However, with the new stuff coming up,...
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Product
We like the comments we get from patients about their experience using NRC Health either via phone...
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Relationship, Product
In the reporting structures in NRC Health, there is some cleanup that we could benefit from. The...
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Relationship, Product, Value
I have very few issues with NRC Health. The system runs very smoothly. I have no problems getting...
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Loyalty
There were a lot of politics involved in the decision to move away from NRC Health because our...
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Relationship
NRC Health has a really great program called Care Transitions, and that is their discharge phone...
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Value
Our previous vendor would charge me for every extra report I needed, whereas NRC Health just always...
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Relationship
NRC Health's customer support is great. I can't say enough about our customer support team. They are...
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Relationship, Product
I would buy this product again with one caveat, which is that NRC Health fixes or modernizes the...
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Product
The only downfall I had with NRC Health was Catalyst, which is where HCAP sits, and I wouldn't...
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Relationship, Operations
NRC Health has had a lot of changes in their organization, and that is understandable. They try to...
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Product
NRC Health's solution isn't very easy. Sometimes the patients get frustrated because we send...
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Product
We use NRC Health’s Transparency platform with our physicians. There are physician ratings on there,...
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Relationship
NRC Health is a very holistic vendor. They really have been a wonderful partner. We have had access...
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Loyalty
My future satisfaction with NRC Health is very dependent on some of these HCAHPS changes. There are...
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Loyalty, Relationship, Operations
Since CMS is changing the HCAHPS survey, the changes aren't just focused on NRC Health. There is...
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Loyalty
We engaged with NRC Health because we changed from another experience-survey vendor. One of the main...
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Loyalty
NRC Health has a different HCAHPS platform from the real-time feedback platform, and that can be a...
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Relationship
Almost every few months, I have a new person to work with at NRC Health, so there isn't a lot of...
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Relationship
NRC Health does a good job delivering new technology. I like their alert system. Anytime we have a...
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Value
NRC Health is so expensive, and the value we get out of it isn't as high as what we pay. The vendor...
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Relationship, Operations
NRC Health does pretty well with ongoing training. When something new comes out, they are pretty...
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Value
When asked whether NRC Health avoids charging for every little thing, I would tend to lean toward...
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Product
This is probably not NRC Health's fault, but with HCAHPS, we have to send a mailed survey. The...
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Relationship
The ease of use of NRC Health is very good from what I understand. The support is also very strong.
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Product
With NRC Health, we get real-time results. It is not dated information; it is real time and...
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Relationship
On a day-to-day basis, NRC Health is doing what they say they are going to do. They support us and...
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Operations
We have worked with an implementation project specialist. Other implementations we have done have...
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Relationship
NRC Health partners with us. If I have a question about why patients are not flowing through or why...
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Loyalty
I feel very confident that we will continue to use NRC Health because there is certainly an...
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Relationship, Operations, Product
Whenever I have to ask NRC Health to create a custom report for me, they can create it. But in a...
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Relationship
I have had very good luck with the support at NRC Health. We have a regular call with them, and they...
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Culture, Value
NRC Health is pretty straightforward about their charges. However, when we make changes and things,...
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Loyalty, Relationship
NRC Health definitely has a vision, and they are constantly looking at ways to innovate and improve...
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Operations
I am a big fan of NRC Health. They have been really great. It is pretty easy to get them to answer...
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Relationship
NRC Health meets with us at regular intervals. They have an agenda. They go over every little item...
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Relationship
NRC Health just announced a whole suite of AI and a variety of other things. They are really busy....
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Product
From a patient perspective, NRC Health is really easy to use. It is also very innovative. The vendor...
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Relationship
NRC Health is very proactive. We are still going to be very satisfied with them in the future. The...
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Relationship
NRC Health keeps their promises, but they don't do that in as timely a manner as I would have liked....
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Product
I don't think NRC Health understands smaller markets as well as they understand larger markets. They...
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Relationship, Product
We have a key metric that we measure, and NRC Health uses a scale of 1 to 10 for that. That is fine...
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Value
We are using NRC Health's advisory capacity and other things. There is a commitment in that sense. I...
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Value
If I were a key decision maker and money were no object, I wouldn't go with NRC Health. If there...
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Relationship
I don't see a lot of innovation with NRC Health. The vendor kind of just puts things in cruise...
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Relationship
I can always reach out to NRC Health's customer service representatives. There is a person who we...
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Operations
NRC Health provided one-on-one training for a new person who we had in our group, but they didn't do...
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Loyalty, Value
I don't see my satisfaction with NRC Health changing. Unless there is a whole new commitment to...
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Product
We work with NRC Health a lot. I try to tell our leaders why I value the system. I think that it is...
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Loyalty, Relationship
The fact that NRC Health is working with our teams is a good sign. Out of everything the vendor is...
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Relationship
The system's reports are pretty good. I have found the vendor to be a lot more responsive than they...
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Operations, Product
It takes training for people to be able to know the system's parameters and understand those...
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Culture, Value
If NRC Health charges us for little things, I don't see that. Recently, we implemented a new...
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Relationship
Overall, NRC Health does a pretty good job. However, there are some more things that they could do...
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Relationship, Product
NRC Health’s solution is intuitive but not without prior training. NRC Health provides the...
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Value
I'm a little worried about this next national meeting and what is going to come of that. It could be...
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Loyalty, Relationship
I have a routine meeting with NRC Health’s representatives, and they have been the same people since...
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Culture, Relationship, Operations
The system is a bear to implement, but once it gets going, it is fine. There is one person who we...
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Relationship, Operations
If someone were to ask me about the system, I would tell them that once they set it up, it will be...
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Operations, Product
The system has done what we have needed it to do. I know that our ambulatory practices that use it...
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Product
I am pretty tech savvy, but it is very difficult as a user to look at specific questions and...
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Product
The product’s user interface makes it difficult to motivate somebody to go in there and look for...
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Product
With the product, we were able to identify common issues and correct them by collecting patient...
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Product, Value
I'm really enjoying the feedback management portion of the product. It allows us to see comments on...
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Operations
The vendor was very hands on with our training, very quick to respond, and willing to jump on a call...
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Loyalty, Product
I really like the platform. There are a couple of little kinks, but the vendor is actively working...
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Loyalty
The vendor is working on a lot of interesting stuff. I went to a conference, and I could see that...
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Loyalty
We merged with another organization, and that led to us changing IT vendors. The other organization...
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