NRC Health Commentary
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Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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User Commentary

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Manager

Product

There is so much I would do to enhance the product. I would make it so I don't have to rebuild all...

Jul 2025
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Manager

Relationship, Operations

The sample we got for the solution doesn't really match our demos, and it also doesn’t match my...

Jul 2025
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Manager

Relationship

There is a lot of follow-up that doesn't happen with NRC Health. I have to follow up constantly with...

Jul 2025
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Manager

Relationship

NRC Health is a third-party vendor that administers surveys and does end-to-end data collection....

Jul 2025
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Manager

Loyalty

At the end of our contract with NRC Health, we are going to do an RFP to evaluate options, and the...

Jul 2025
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Manager

Culture, Value

One thing that differentiates NRC Health as a vendor is that they have gone above and beyond in...

Jul 2025
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Manager

Loyalty, Product

NRC Health has done a great job of making enhancements over the years. We have seen a lot of...

Jul 2025
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Manager

Relationship, Operations

NRC Health is always very proactive about sharing webinar opportunities, networking opportunities,...

Jul 2025
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Manager

Relationship

I see the value that NRC Health delivers with their day-to-day contact, but our organization isn't...

Jul 2025
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Manager

Relationship

NRC Health has an amazing support team. It is really remarkable how engaged their executives are. We...

Jul 2025
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Manager

Operations

We have gone through some recent implementations with the vendor, and NRC Health is always very...

Jul 2025
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Manager

Relationship, Product

If we want to change things in NRC Health's tool, like adding an additional filter or something like...

Jul 2025
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Manager

Operations

Training from NRC Health is not great. The team I work with is great, but they take a lot of...

Jul 2025
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Manager

Relationship

The vendor supports our integration goals, but it takes more time than we would like to get things...

Jul 2025
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Manager

Culture, Value

NRC Health doesn't charge for too many things. We have added certain features that we didn’t know we...

Jul 2025
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Manager

Loyalty, Value

After seeing what is new in the market, we have realized that NRC Health is far behind in comparison...

Jul 2025
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Director

Relationship, Operations

CMS just changed their survey questions, so everything had to be changed and modified. NRC Health is...

Jul 2025
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Director

Relationship

Within the last 12 months, we went through a really difficult time, but the last couple of months...

Jul 2025
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Director

Relationship

I previously had some problems with our account manager. When our first account manager left the...

Jul 2025
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Director

Relationship, Operations, Product

We have had several issues with NRC Health's reports not functioning properly in the last year. Some...

Jul 2025
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Director

Operations

We don't really do training with NRC Health. I do my own training. As far as I know, the vendor...

Jul 2025
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Director

Relationship

For years, we have asked NRC Health for certain reports, and the vendor tells us they can't do that....

Jul 2025
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Director

Relationship, Operations, Product

The way NRC Health formats their reports is confusing to my organization. I want the vendor to...

Jul 2025
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Director

Operations, Product

NRC Health's solution is pretty self-explanatory for the most part. Some of their stuff is difficult...

Jul 2025
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Director

Relationship, Operations

NRC Health has tools and resources to tell us where we are not performing well, but I don't think...

Jul 2025
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Director

Culture, Relationship

When NRC Health discovered our dissatisfaction with NRC Health's solution, someone from an executive...

Jul 2025
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Analyst/Coordinator

Relationship

NRC Health has been very supportive. We have had interactions with several people at NRC Health at...

Jul 2025
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Analyst/Coordinator

Operations, Product

The system may be good for some people and not for others, but based on my experience with it, I...

Jul 2025
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Analyst/Coordinator

Operations

We had good initial training when I came on board, but some improvements could be made for the...

Jul 2025
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Analyst/Coordinator

Loyalty

We are currently working with the vendor to get things more in line, especially since we have done...

Jul 2025
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Analyst/Coordinator

Loyalty, Product

We have enjoyed using the system's feedback management tool. I think there will be improvements to...

Jul 2025
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Analyst/Coordinator

Product

We are having some issues with a particular group of clinics, and we aren't able to get information...

Jul 2025
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Analyst/Coordinator

Product

A lot of the tools the vendor has are very useful when it comes to trying to see different views of...

Jul 2025
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Analyst/Coordinator

Operations, Product

The system is easy to use, but bringing new users into the system is a little difficult. Coming up...

Jul 2025
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Analyst/Coordinator

Loyalty, Operations, Product

We have a lot of people who are asking for PHI, and right now, the subscriptions necessary to...

Jul 2025
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Analyst/Coordinator

Relationship

NRC Health is definitely very helpful in listening to our feedback and trying to find different...

Jul 2025
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Manager

Relationship

NRC Health's support is available 24/7. If our team is not available, we can always call the...

Jul 2025
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Manager

Operations

We have never had issues with the system. If something is going on, NRC Health will send us an email...

Jul 2025
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Analyst/Coordinator

Loyalty

I don’t get the sense that the organization is completely enamored with NRC Health. But given what...

Jun 2025
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Analyst/Coordinator

Relationship

We were trying to get NRC Health to send a physician representative to talk to our organization, but...

Jun 2025
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Analyst/Coordinator

Relationship

We have had a few changes in customer service representatives, but we have never been consulted. The...

Jun 2025
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Analyst/Coordinator

Culture, Value

NRC Health avoids charging for every little thing, but that is loaded on the front end. We are...

Jun 2025
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Analyst/Coordinator

Relationship, Product

NRC Health's system has some very good features, but the communication is spotty at best. Sometimes...

Jun 2025
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Analyst/Coordinator

Operations

The vendor doesn’t communicate well when they are upgrading stuff. That is part of the reason I...

Jun 2025
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Analyst/Coordinator

Relationship, Product

NRC Health's real-time product is a standalone piece. There is no real interoperability. They are...

Jun 2025
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Analyst/Coordinator

Relationship, Product

My job is primarily focused on follow-up reporting. In the past, when I asked for reporting changes,...

Jun 2025
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CEO/President

Value

The system has been seamless, and the vendor has been great to work with. The vendor has added some...

Apr 2025
||
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VP/Other Executive

Relationship

The dashboard has a lot of information. NRC Health’s customer service representatives who are...

Apr 2025
||
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VP/Other Executive

Product

NRC Health has advanced their software application. Most recently, they have done some updates to...

Apr 2025
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Analyst/Coordinator

Relationship

NRC Health is very responsive. We meet with their people regularly to go over things. I have formed...

Mar 2025
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Analyst/Coordinator

Product

In my role, I always want patients to have a good experience. I never really thought a lot about the...

Mar 2025
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Analyst/Coordinator

Value

NRC Health is always willing to take notes on their product. NRC Health wants to help us improve....

Mar 2025
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Analyst/Coordinator

Product

NRC Health could improve the CAHPS portion of the system. They have already made a bunch of...

Mar 2025
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CIO

Operations

In terms of the quality of implementation services from NRC Health, an area they could have improved...

Mar 2025
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CIO

Operations

NRC Health has really good walkthroughs for staff. We can watch the training as needed; we don't...

Mar 2025
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CIO

Product

NRC Health's website is very intuitive, and it gathers a lot of meaningful information for us to act...

Mar 2025
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CIO

Product

I believe NRC Health works as advertised. NRC Health's reports are Medicare data, HCAHPS survey...

Mar 2025
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VP/Other Executive

Relationship

NRC Health has terrific customer service. We meet with them frequently. They meet with our...

Mar 2025
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VP/Other Executive

Product

The downside of the product is that it has a syndicated survey. Beyond the specific number of...

Mar 2025
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VP/Other Executive

Culture, Value

NRC Health avoids charging for everything to the best of their ability. If we ask them for an...

Mar 2025
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VP/Other Executive

Value

NRC Health has been a great vendor partner of ours for a number of years. We licensed their market...

Mar 2025
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Manager

Loyalty, Relationship

With the product, it is easier to render our reports, and then when we need support, the vendor is...

Mar 2025
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Manager

Relationship, Operations

NRC Health puts out changes that are coming up. They send out a lot of emails with webinars and...

Mar 2025
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Manager

Relationship

We don’t reach out to NRC Health a whole lot regarding stuff. However, with the new stuff coming up,...

Mar 2025
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Analyst/Coordinator

Product

We like the comments we get from patients about their experience using NRC Health either via phone...

Feb 2025
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Analyst/Coordinator

Relationship, Product

In the reporting structures in NRC Health, there is some cleanup that we could benefit from. The...

Feb 2025
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Analyst/Coordinator

Relationship, Product, Value

I have very few issues with NRC Health. The system runs very smoothly. I have no problems getting...

Feb 2025
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Analyst/Coordinator

Loyalty

There were a lot of politics involved in the decision to move away from NRC Health because our...

Feb 2025
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Analyst/Coordinator

Relationship

NRC Health has a really great program called Care Transitions, and that is their discharge phone...

Feb 2025
||
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Analyst/Coordinator

Value

Our previous vendor would charge me for every extra report I needed, whereas NRC Health just always...

Feb 2025
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Analyst/Coordinator

Relationship

NRC Health's customer support is great. I can't say enough about our customer support team. They are...

Feb 2025
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Analyst/Coordinator

Relationship, Product

I would buy this product again with one caveat, which is that NRC Health fixes or modernizes the...

Feb 2025
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Analyst/Coordinator

Product

The only downfall I had with NRC Health was Catalyst, which is where HCAP sits, and I wouldn't...

Feb 2025
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Director

Relationship, Operations

NRC Health has had a lot of changes in their organization, and that is understandable. They try to...

Feb 2025
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Director

Product

NRC Health's solution isn't very easy. Sometimes the patients get frustrated because we send...

Feb 2025
||
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Director

Product

We use NRC Health’s Transparency platform with our physicians. There are physician ratings on there,...

Feb 2025
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Director

Relationship

NRC Health is a very holistic vendor. They really have been a wonderful partner. We have had access...

Feb 2025
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Director

Loyalty

My future satisfaction with NRC Health is very dependent on some of these HCAHPS changes. There are...

Feb 2025
||
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Director

Loyalty, Relationship, Operations

Since CMS is changing the HCAHPS survey, the changes aren't just focused on NRC Health. There is...

Feb 2025
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Director

Loyalty

We engaged with NRC Health because we changed from another experience-survey vendor. One of the main...

Feb 2025
||
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Director

Loyalty

NRC Health has a different HCAHPS platform from the real-time feedback platform, and that can be a...

Feb 2025
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Director

Relationship

Almost every few months, I have a new person to work with at NRC Health, so there isn't a lot of...

Feb 2025
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Director

Relationship

NRC Health does a good job delivering new technology. I like their alert system. Anytime we have a...

Feb 2025
||
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Director

Value

NRC Health is so expensive, and the value we get out of it isn't as high as what we pay. The vendor...

Feb 2025
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Director

Relationship, Operations

NRC Health does pretty well with ongoing training. When something new comes out, they are pretty...

Feb 2025
||
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Director

Value

When asked whether NRC Health avoids charging for every little thing, I would tend to lean toward...

Feb 2025
||
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Director

Product

This is probably not NRC Health's fault, but with HCAHPS, we have to send a mailed survey. The...

Feb 2025
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CEO/President

Relationship

The ease of use of NRC Health is very good from what I understand. The support is also very strong.

Jan 2025
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CEO/President

Product

With NRC Health, we get real-time results. It is not dated information; it is real time and...

Jan 2025
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Director

Relationship

On a day-to-day basis, NRC Health is doing what they say they are going to do. They support us and...

Jan 2025
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Director

Operations

We have worked with an implementation project specialist. Other implementations we have done have...

Jan 2025
||
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Director

Relationship

NRC Health partners with us. If I have a question about why patients are not flowing through or why...

Jan 2025
||
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Director

Loyalty

I feel very confident that we will continue to use NRC Health because there is certainly an...

Jan 2025
||
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Director

Relationship, Operations, Product

Whenever I have to ask NRC Health to create a custom report for me, they can create it. But in a...

Jan 2025
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Analyst/Coordinator

Relationship

I have had very good luck with the support at NRC Health. We have a regular call with them, and they...

Dec 2024
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Analyst/Coordinator

Culture, Value

NRC Health is pretty straightforward about their charges. However, when we make changes and things,...

Dec 2024
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Analyst/Coordinator

Loyalty, Relationship

NRC Health definitely has a vision, and they are constantly looking at ways to innovate and improve...

Dec 2024
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VP/Other Executive

Operations

I am a big fan of NRC Health. They have been really great. It is pretty easy to get them to answer...

Dec 2024
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VP/Other Executive

Relationship

NRC Health meets with us at regular intervals. They have an agenda. They go over every little item...

Dec 2024
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VP/Other Executive

Relationship

NRC Health just announced a whole suite of AI and a variety of other things. They are really busy....

Dec 2024
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VP/Other Executive

Product

From a patient perspective, NRC Health is really easy to use. It is also very innovative. The vendor...

Oct 2024
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VP/Other Executive

Relationship

NRC Health is very proactive. We are still going to be very satisfied with them in the future. The...

Oct 2024
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Analyst/Coordinator

Relationship

NRC Health keeps their promises, but they don't do that in as timely a manner as I would have liked....

Sep 2024
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Analyst/Coordinator

Product

I don't think NRC Health understands smaller markets as well as they understand larger markets. They...

Sep 2024
||
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Analyst/Coordinator

Relationship, Product

We have a key metric that we measure, and NRC Health uses a scale of 1 to 10 for that. That is fine...

Sep 2024
||
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Analyst/Coordinator

Value

We are using NRC Health's advisory capacity and other things. There is a commitment in that sense. I...

Sep 2024
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Analyst/Coordinator

Value

If I were a key decision maker and money were no object, I wouldn't go with NRC Health. If there...

Sep 2024
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Analyst/Coordinator

Relationship

I don't see a lot of innovation with NRC Health. The vendor kind of just puts things in cruise...

Sep 2024
||
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Analyst/Coordinator

Relationship

I can always reach out to NRC Health's customer service representatives. There is a person who we...

Sep 2024
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Analyst/Coordinator

Operations

NRC Health provided one-on-one training for a new person who we had in our group, but they didn't do...

Sep 2024
||
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Analyst/Coordinator

Loyalty, Value

I don't see my satisfaction with NRC Health changing. Unless there is a whole new commitment to...

Sep 2024
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Analyst/Coordinator

Product

We work with NRC Health a lot. I try to tell our leaders why I value the system. I think that it is...

Sep 2024
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Analyst/Coordinator

Loyalty, Relationship

The fact that NRC Health is working with our teams is a good sign. Out of everything the vendor is...

Sep 2024
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Analyst/Coordinator

Relationship

The system's reports are pretty good. I have found the vendor to be a lot more responsive than they...

Sep 2024
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Analyst/Coordinator

Operations, Product

It takes training for people to be able to know the system's parameters and understand those...

Sep 2024
||
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Analyst/Coordinator

Culture, Value

If NRC Health charges us for little things, I don't see that. Recently, we implemented a new...

Sep 2024
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Analyst/Coordinator

Relationship

Overall, NRC Health does a pretty good job. However, there are some more things that they could do...

Sep 2024
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VP/Other Executive

Relationship, Product

NRC Health’s solution is intuitive but not without prior training. NRC Health provides the...

Sep 2024
||
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VP/Other Executive

Value

I'm a little worried about this next national meeting and what is going to come of that. It could be...

Sep 2024
||
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VP/Other Executive

Loyalty, Relationship

I have a routine meeting with NRC Health’s representatives, and they have been the same people since...

Sep 2024
||
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Director

Culture, Relationship, Operations

The system is a bear to implement, but once it gets going, it is fine. There is one person who we...

Jul 2024
||
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Director

Relationship, Operations

If someone were to ask me about the system, I would tell them that once they set it up, it will be...

Jul 2024
||
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Director

Operations, Product

The system has done what we have needed it to do. I know that our ambulatory practices that use it...

Jul 2024
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