NRC Health Commentary

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NRC Health missed some things, like a certain survey that they were supposed to implement. We also...

NRC Health was just expensive, and they didn’t train us very much. We felt like we could have gotten...

We are at the end of our contract with NRC Health. We'll figure out how the last few months go, but...

Our new vendor has a rounding tool that we're going to be using that NRC Health's solution didn't...

NRC Health does well with the display of patient compliments and patient dissatisfaction. The...

NRC Health does reasonably well with support. We have had difficulties in the past. It all comes...

We have struggled to get more information about the rounding tool that NRC Health has. We have not...

Some of the resources and tools in NRC Health are not as robust as competitors'. Over time, when we...

The training for NRC Health is nonexistent. That is on us to implement across the organization. One...

I love NRC Health. They are always super willing to jump on a call and share screens, teach us, and...

We have a pretty small team, and we are looking at so many comments each month, so it is important...

The big thing for us with NRC Health was really making sure that we had an established partnership....

While not perfect, NRC Health gives us more insight than what we had previously. There is no buyer’s...

Before the implementation of the solution, NRC Health was very open to how we asked to do things. We...

There is a requirement to take an extra step to capture praises and concerns in NRC Health, and we...

We have had a very good experience with NRC Health. They have definitely been pretty responsive...

What really sold us on the vendor was their solution's AI capabilities, the ease of use for their...

NRC Health provides a lot of different views for the same type of data. Depending on the user and...

I frequently reach out to NRC Health with questions or concerns, including asking about how to...

We always ask NRC Health for more than we may actually need. We need to look at a lot of the reports...

The most critical thing that NRC Health can do for us is to improve the response rate and strategize...

NRC Health's system has a lot of good features, but many of them are add-ons, so we have to spend...

With NRC Health's tool, I like the comments and that I'm able to distribute those through...

Right now, we're using the NRC Health nQuire tool, which pulls out comment themes and lets us ask...

We're using our EHR to get all of the information for NRC Health, which is fed through a flat file....

NRC Health is really helpful with their one-on-one training they provide to show off some things...

When NRC Health identifies issues, they do a good job of communicating with our IT team to let us...

NRC Health has made some strides with their platforms. They got rid of one of the older platforms...

NRC Health's research team is probably very smart and intelligent, but they are probably more book...

NRC Health's communication about their vision and where they want to go is lacking. They don't do a...

I would expect that NRC Health gives additional resources or analysis for organizations that aren't...

Every now and then, we contemplate changing solutions, but right now we are keeping NRC Health...

NRC Health is not proactive with their training, so we have to make suggestions to them. They will...

Figuring out how to run a report to get the data can be a very convoluted process. The data exists,...

NRC Health increased the expense pretty significantly, so that’s given me pause. The contract is way...

There have been a lot of iterations of NRC Health over the last several years. They've continued to...

NRC Health’s customer service is excellent, and they are continually bringing new products and...

NRC Health is very responsive. We have one account executive who everything goes through, and that...

The service piece is the most important thing the vendor can improve. I appreciate that they let us...

NRC Health doesn't have a training program to my knowledge. The representative says they'll talk to...

Our account is kind of messy. But NRC Health will say something is fixed, and then we'll go in and...

Things with NRC Health have been rough. We have quality control issues. We ask for changes, and they...

NRC Health is of good value. I'd recommend it. We just have a support issue, and we want the vendor...

NRC Health is very responsive. We have our own customer service manager, and we meet with them...

We have met our patient experience goals and have been able to make a lot of positive changes to the...

Nothing major comes to mind for NRC Health to improve. There are just a few nitpicky things. I wish...

NRC Health is very transparent with pricing. Our price is our price unless we add on additional...

I like the usability of NRC Health's platform. It is very user-friendly and intuitive. When we are...

We have to request the training from NRC Health. It is not something they push on our staff. We have...

NRC Health's customer service team is excellent. We have regular monthly meetings, and the vendor is...

I expect NRC Health to eventually merge with or be acquired by a larger measurement company, such as...

NRC Health allows us to include a certain number of personalized questions by market in addition to...

NRC Health remains steady with a very robust product suite. We have worked with the vendor for years...

The system is very stable and strong. It is a SaaS platform that is consistently available and...

NRC Health has been very prompt, even when we have issues. Whenever I have problems, I just contact...

The price is one of NRC Health’s biggest benefits. I don't know what other vendors cost. We haven't...

Recently, NRC Health changed their platform for reporting. I print reports out for our scores and...

It would be nice to be able to compare facilities as a specialty hospital. There isn't any ability...

NRC Health’s staff members show strong longevity. Many have been there a long time, and that says a...

With NRC Health, when nurses do rounds on patients, we are able to save a good amount of time with...

NRC Health has a website where we can submit questions, and if we still need clarification, we can...

NRC Health is consistently looking for new ways to improve, and they proactively come to the table...

NRC Health is very up front and responsive. When issues arise, there is strong back-and-forth...

To be honest, I don't know what NRC Health offers. I know that we can ask questions in NRC Health's...

Sometimes, when I am creating a presentation, image, or PDF in the system, there will be a little...

We did an RFP because we had some service areas using a different vendor's offering. NRC Health was...

NRC Health had an excellent conference. They had good speakers, and they were honestly pushing in...

We see different levels of engagement from NRC Health's team. Whenever we have questions and need...

NRC Health is building AI tools within the platform. That is great. NRC Health's AI solution pulls...

NRC Health has excellent reports. They are always in the online portal. The vendor is also upgrading...

NRC Health keeps all of their promises. That is amazing. We had another vendor before, and that...

Generally, NRC Health gives us the data we need. However, one of the things that I really don't like...

There are a lot of ad hoc reports that we need to do enhancement requests for because the system...

In general, the teams from NRC Health are amazing. The teams that we work with and NRC Health's...

Right now, NRC Health is adding a lot of AI to the system in terms of natural language processing....

NRC Health has reports, and the vendor is always building new reports to improve the solution....

We were implementing some new processes with NRC Health, and those were just very clunky. We have...

We have excellent support from NRC Health. If we write in or say our contact is out for a meeting,...

NRC Health does a great job of making sure that we don’t miss anything if something comes up. They...

NRC Health struggles with timelines and implementation. We have to do a lot of the testing, but once...

We have a very strong primary account team with NRC Health. We have a direct line to their senior...

We have added new modules and some primary care locations to NRC Health's system, and that has gone...

We see that all of our peers on NRC Health's system are asking for the same things we are asking...

NRC Health's system is easy to use for the end users. However, healthcare is complex, so the...

NRC Health is pretty good at delivering new technology that meets our needs. NRC Health is...

There is a blind spot for most technology companies that I have worked with throughout the course of...

NRC Health likes to point me to a resource area. If I wanted to go to their resource area, I would....

We sometimes find some kinks, especially in some of NRC Health’s new, innovative products. But the...

I have used other survey tools before, and one thing I like about NRC Health is that they are pretty...