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NRC Health
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Adam Cherrington
Research Director
KLAS Research Director - Adam Cherrington
 
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User Commentary

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Manager

Our previous product didn't have what Picker has. We were looking for a back-end system that was...

Sep 2021
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Manager

The product will feed off of an EMR. With NRC Health, we have done a lot of customization, and I...

Sep 2021
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Manager

The product has been around a lot longer than other platforms, so it is very mature and really...

Sep 2021
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Manager

NRC Health is always making sure we get the information that we need to make decisions.

Sep 2021
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Manager

I normally email NRC Health for support through our account people, who are very responsive. My...

Sep 2021
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Manager

Picker gives us the information we need to make decisions. Our patient-response rate is about double...

Sep 2021
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Manager

The Transparency and the Real-time Feedback solutions are two different platforms from NRC Health....

Sep 2021
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Manager

Sometimes some of NRC Health’s team members didn’t have really extensive healthcare background...

Sep 2021
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Manager

The only thing we integrate from NRC Health is we pull the information from the web in real time. So...

Sep 2021
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Manager

We have asked NRC Health for some things, and we didn’t get them. The things we want are usually...

Sep 2021
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Manager

The support from NRC Health is certainly better now. I can reach out to the team.

Sep 2021
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Manager

NRC Health always seems to be in the marketing role. They are always pushing things.

Sep 2021
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Manager

Our leaders think NRC Health's software is expensive.

Sep 2021
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Manager

I like having the ability to produce the STAR cards from NRC Health's system, deliver those to our...

Sep 2021
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Manager

There are a couple of people at NRC Health who are really good and very responsive, basically from...

Sep 2021
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Analyst/Coordinator

NRC Health is very innovative. They are top notch in offering innovations and promoting them and...

Aug 2021
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Analyst/Coordinator

The data we get from Picker is all good information. The reality is that I want more information...

Aug 2021
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Analyst/Coordinator

When I am in the product, either I don't know how to find the information, or it isn’t in there. I...

Aug 2021
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Analyst/Coordinator

Every possible thing I put on Picker as we make a shift to another survey method is something they...

Aug 2021
||
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Analyst/Coordinator

What is really good about NRC Health is that they have a very large swath of data. It allows us to...

Aug 2021
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Analyst/Coordinator

Picker is the most valuable to us of the patient engagement solutions we use because it is a pricier...

Aug 2021
||
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Analyst/Coordinator

There is always slight room for improvement. NRC Health is aware of that too. They have an analyst...

Aug 2021
||
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Analyst/Coordinator

NRC Health has been established with us for a while, and the software is very easy to operate...

Aug 2021
||
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Analyst/Coordinator

We don’t have any plans to shift our relationship with the vendor. If nothing else, we are expanding...

Aug 2021
||
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Analyst/Coordinator

We transitioned to another platform from NRC Health. There have been some functionality hiccups....

Aug 2021
||
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Analyst/Coordinator

NRC Health is very transparent about cost. We reduced a certain type of survey, and that saved us...

Aug 2021
||
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Analyst/Coordinator

People use the product to push so many reports, and very few people dig more than I do. There are...

Aug 2021
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Director

No vendor is perfect, but we have had a good relationship with NRC Health. They have been pretty...

Aug 2021
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Director

We haven't had any problems with getting the solution set up and working. It seems to be very...

Aug 2021
||
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Director

Our implementation of Picker was one of the cleanest implementations that I have been a part of. We...

Aug 2021
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Director

I don't think that we are moving away from this product. Some of our executives are very happy with...

Aug 2021
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VP/Other Executive

NRC Health has a very reasonable price compared to other administrators' prices. So we very much...

Aug 2021
||
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VP/Other Executive

With Picker, I am able to go in and download whatever report I want and transfer it over to my...

Aug 2021
||
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VP/Other Executive

NRC Health is very proactive. I hear from the account manager all the time. NRC Health is one of the...

Aug 2021
||
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VP/Other Executive

I switched from one of the national leaders in this space to NRC Health, and I have been very happy...

Aug 2021
||
(0)
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VP/Other Executive

I get comment alerts in the middle of the night from people. The system will send me an email as...

Aug 2021
||
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Director

I would buy Picker again. I have had no issues with it. It tends to be okay for what I need it for....

Aug 2021
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Director

People will sometimes comment in the surveys that they didn’t understand the question, that the...

Aug 2021
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Director

In the survey, the scoring goes from 0 to 10. Users have to type a score, and the system reads the...

Jul 2021
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Manager

We have had some complex integration challenges. There is significant work that needs to be done...

Jul 2021
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Manager

The vendor has definitely made improvements to the system that have made it more intuitive. There...

Jul 2021
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Manager

NRC Health is one of the best vendors out there that uses text, email, and modern outreach methods....

Jul 2021
||
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Manager

NRC Health meets most of our needs. There are some things that we can't do in the system that we...

Jul 2021
||
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Manager

I have a vendor representative who works with me. They are very responsive. We don't call or email...

Jul 2021
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Manager

Our biggest wish would be for the vendor to be a little more proactive in their approach to things....

Jul 2021
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Manager

We get our data back quickly from NRC Health. That allows us to act pretty quickly on it. In our...

Jul 2021
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Manager

There are opportunities for assistance on the qualitative side of the data. People leave great...

Jul 2021
||
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Manager

The solution is pretty easy to use. We have definitely customized questions and been able to do...

Jul 2021
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Manager

There are alerts in the system that let us know when there is a certain comment that we need to pay...

Jul 2021
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Manager

The solution allows us to take our provider ratings and ask patients to rate their experiences and...

Jul 2021
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Manager

The price of the vendor's contract is a significant investment. The solution was more challenging to...

Jul 2021
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VP/Other Executive

Our implementation was excellent. We knew that we were going to be in really good shape with the way...

Jul 2021
||
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VP/Other Executive

We initially had some challenges with our trainer. That person was a little scattered and...

Jul 2021
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VP/Other Executive

Picker is a very strong platform. It is highly integrated, and we are able to get data in and out of...

Jul 2021
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VP/Other Executive

The vendor provides additional layers with their IVR technologies, like phone calls. The solution...

Jul 2021
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VP/Other Executive

Picker has some well-established pieces that have helped us find the additional insights that we...

Jul 2021
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VP/Other Executive

NRC Health's customer-success team is highly responsive. If the person that we have contacted...

Jul 2021
||
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VP/Other Executive

The vendor is learning about us so that they can be more proactive, but I haven't seen much evidence...

Jul 2021
||
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VP/Other Executive

We have quarterly calls with a couple of members of NRC Health's executive team to stay connected....

Jul 2021
||
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VP/Other Executive

We feel very comfortable with NRC Health's pricing model, but I always think that there is room to...

Jul 2021
||
(0)
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Director

The solution has always met CMS' requirements. I don't think that we would spend as much time and...

Jun 2021
||
(0)
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Director

NRC Health absolutely gives us training, and they offer it as often as we need it. It isn't always...

Jun 2021
||
(0)
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Director

We are having some challenges interfacing with the solution. We are getting there though.

Jun 2021
||
(0)
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Director

The solution is intuitive. We are happy with it. It is pretty user friendly. Overall, it meets our...

Jun 2021
||
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Director

The solution has some quirks. It would save us a few steps here and there if the vendor were to do...

Jun 2021
||
(0)
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Director

NRC Health keeps their promises the majority of the time, but we occasionally run into something...

Jun 2021
||
(0)
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VP/Other Executive

My company didn't really invest time into learning about Picker at first. Now that we have done...

Jun 2021
||
(0)
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VP/Other Executive

Picker is expensive for the way that we are using it. I would like to learn whether there are...

Jun 2021
||
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VP/Other Executive

NRC Health does a good job of servicing our account, but there are some challenges. We have had some...

Jun 2021
||
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VP/Other Executive

NRC Health is not very proactive with us. They aren’t reaching out to tell us that something is new...

Jun 2021
||
(0)
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VP/Other Executive

Picker doesn’t really interface with anything other than our EMR. Where it does interface, it is fine....

Jun 2021
||
(0)
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VP/Other Executive

Picker is not as patient friendly and simple as our other patient experience platform is. We are...

Jun 2021
||
(0)
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VP/Other Executive

NRC Health is definitely not worth the investment. They are exorbitantly expensive. It is not about...

Jun 2021
||
(0)
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Director

We have some people who want to be put on our do-not-call list just because they don't want to get...

Jun 2021
||
(0)
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Director

NRC Health's training could improve if their people got to know our people personally and set up...

Jun 2021
||
(0)
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Director

NRC Health offers some other functionalities that could be important for me, but I don't have time...

Jun 2021
||
(0)
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Director

The biggest outcome that we have seen from NRC Health has been improved patient experience.

Jun 2021
||
(0)
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Director

NRC Health is excellent at customer service. Their team is really great to work with. They are...

Jun 2021
||
(0)
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Director

An area for improvement is the test opportunities that NRC Health offers. We have worked with them...

Jun 2021
||
(0)
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Director

I love that we get personalized questions that we can rotate in and out and update as needed. That...

Jun 2021
||
(0)
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Director

The dashboard can be difficult to navigate sometimes unless we are in it constantly and know the ins...

Jun 2021
||
(0)
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Director

I think of integration goals as being connected across the organization when we are trying to launch...

Jun 2021
||
(0)
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Director

NRC Health could update their offerings or offer something innovative. In years past, there haven't...

Jun 2021
||
(0)
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Director

One positive outcome is that we can tell the difference between the markets and know how to plan...

Jun 2021
||
(0)
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Manager

NRC Health’s customer service is okay. They are not great. They are responsive, but they are not...

Jun 2021
||
(0)
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Manager

NRC Health’s support could improve their turnaround time. Sometimes we discover that there is an...

Jun 2021
||
(0)
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Manager

I have never talked to any of NRC Health's senior leadership. We get passed around to different people....

Jun 2021
||
(0)
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Manager

I would tell someone that NRC Health is a little bit challenging to work with. They are not super...

Jun 2021
||
(0)
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Manager

I have taken the survey on Picker as a patient before, so I would say it has a perfect score for...

Jun 2021
||
(0)
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Manager

If we receive a really positive or negative comment through NRC Health, we can go to our digital...

Jun 2021
||
(0)
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Manager

Some of the questions in Picker are not intuitive to families. Sometimes, I do not think they...

Jun 2021
||
(0)
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Manager

We can definitely customize the questions in Picker. It is just that if we change one particular...

Jun 2021
||
(0)
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Manager

The whole process in Picker and the tool that we use to get the comment reports have been...

Jun 2021
||
(0)
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VP/Other Executive

We like Picker because of its ease of use and its flexibility. We had a larger national vendor...

May 2021
||
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VP/Other Executive

To go into Picker and easily slice and dice the data, or if we want to look at something over a time...

May 2021
||
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VP/Other Executive

Picker is fairly easy to implement. The process has gone smoothly, and the upgrades are not too difficult....

May 2021
||
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VP/Other Executive

For the most part, NRC Health keeps their promises. The only thing I have been disappointed with has...

May 2021
||
(0)
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VP/Other Executive

NRC Health has been great about not charging us for every little thing. Built into the contract are...

May 2021
||
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VP/Other Executive

I would like to see a higher survey completion rate. We have asked the vendor to help us increase...

May 2021
||
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VP/Other Executive

We haven’t seen a lot of new technology. The vendor isn’t reaching out to us and saying they have...

May 2021
||
(0)
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VP/Other Executive

We have our own account executives team with NRC Health that does extremely well and is responsive.

May 2021
||
(0)
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VP/Other Executive

We haven’t dealt with the executives at NRC Health since the beginning. Their leadership is not...

May 2021
||
(0)
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Director

NRC Health is meeting my expectations, but they are not wowing me. I like that the solution is an...

May 2021
||
(0)
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Director

NRC Health had to do some custom work on their portal to get us the views that we needed. They did a...

May 2021
||
(0)
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Director

All of the surveys that we do revolve around the HCAHPS and CAHPS. The service alert processes that...

May 2021
||
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Director

I would recommend that the vendor pay more attention to the details of end user's displays. We have...

May 2021
||
(0)
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Director

There is a service alert piece that cannot be directly distributed to practices, so it has to come...

May 2021
||
(0)
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Director

All of our system's improvements have come from us. I haven't seen the vendor come to the table with...

May 2021
||
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Director

Picker gives us close to 40 different views. I understand what is in each bucket, how it works, and...

May 2021
||
(0)
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Manager

I don't think Picker is part of our long-term plans, but that decision is up in the air right now. I...

May 2021
||
(0)
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Director

During the COVID-19 pandemic, NRC Health was out surveying people around the country about their...

May 2021
||
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Director

We had a bit of a dip in our numbers, and NRC Health was able to dive in and see what was going on....

May 2021
||
(0)
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Director

I would tell anyone who is considering this product that it is worth the subscription. The...

May 2021
||
(0)
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Director

NRC Health is an excellent vendor. Our relationship with them has continued to improve over time....

May 2021
||
(0)
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Director

NRC Health has some additional products that are similar to our current product. They also have some...

May 2021
||
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Director

It would be awesome if the vendor would give their clients one on-demand study every year.

May 2021
||
(0)
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Director

Before a campaign, we look to NRC Health to see whether they have any consumer insights. They have...

May 2021
||
(0)
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Manager

Most of the time when we have issues, it is not because of the people but rather the processes. The...

May 2021
||
(0)
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Manager

The vendor is so flexible about the cost; they say yes to everything. Because the vendor does that,...

May 2021
||
(0)
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Manager

The vendor doesn’t have a user guide to keep the website updated. We have to go to the website to...

May 2021
||
(0)
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Manager

At the end of the day, the vendor has major issues with quality control. They have a lot of logic...

May 2021
||
(0)
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Manager

The vendor executives do a pretty good job. They try to protect their people because they are super...

May 2021
||
(0)
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COO

I have been in healthcare for many years and have always worked with another vendor. NRC Health came...

May 2021
||
(0)
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COO

The go-live for the product was great. We had some interfaces, worked through some minor issues, and...

May 2021
||
(0)
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COO

I rate the vendor's initial training highly. The product is exceedingly intuitive, so even the most...

May 2021
||
(0)
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COO

The product is very easy to use. The product exceeds our expectations. We communicated to the vendor...

May 2021
||
(0)
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CEO/President

The solution's reporting is a little challenging. It uses an online reporting portal. Even though...

May 2021
||
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CEO/President

Our patients don't use the product online, so taking its surveys is fairly straightforward for them.

May 2021
||
(0)
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CEO/President

Our account manager at NRC Health does a tremendous job of seeing our needs and working with us.

May 2021
||
(0)
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CEO/President

NRC Health provides us with a tool. In some regards, it is up to us to take their benchmarking...

May 2021
||
(0)
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VP/Other Executive

We can view the system's performance against our metrics. The performance is concrete for our...

May 2021
||
(0)
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VP/Other Executive

I had high expectations going in, and the vendor has exceeded those expectations in terms of the...

May 2021
||
(0)
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VP/Other Executive

I am a really happy NRC Health customer. They have multiple different survey modes, including email,...

May 2021
||
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VP/Other Executive

Compared to other vendors, NRC Health is great about not nickel-and-diming us. They haven't...

May 2021
||
(0)
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VP/Other Executive

The vendor made the implementation really easy. Their implementation team was great to work with....

May 2021
||
(0)
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VP/Other Executive

The only challenge we had with training was that we had to work with the vendor to really make sure...

May 2021
||
(0)
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VP/Other Executive

I rate the vendor high for their delivery of new technology. We are still pretty early in our...

May 2021
||
(0)
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VP/Other Executive

I feel like I have a direct line to the vendor's support team to help me out if I need help. The...

May 2021
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(0)
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CEO/President

I like NRC Health's database. The vendor takes our historical information and puts it into...

May 2021
||
(0)
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CEO/President

NRC Health works with us if we need to expand the length of time for a survey to be returned. Their...

May 2021
||
(0)
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CEO/President

NRC Health's pricing is right where it needs to be. For the most part, their rate is flat. They even...

May 2021
||
(0)
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Manager

Picker is not part of our long-term plans. I have heard rumbles that we are going to try replacing...

May 2021
||
(0)
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Manager

Picker is fairly easy for our director to use. They know how to get reports and other things out of...

May 2021
||
(0)
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Manager

When I deal with NRC Health, I mostly deal with project specialists. Project specialists don't...

May 2021
||
(0)
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Manager

NRC Health has a lot of turnover. I was working with an individual for several months and wasn't...

May 2021
||
(0)
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Manager

We had huge issues in Picker. Patients were getting duplicated and were getting the wrong...

May 2021
||
(0)
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Manager

We were able to work with the vendor a while ago to resolve a lot of our issues. After that, I was...

May 2021
||
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