NRC Health Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Relationship
I have had very good luck with the support at NRC Health. We have a regular call with them, and they...
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Culture, Value
NRC Health is pretty straightforward about their charges. However, when we make changes and things,...
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Loyalty, Relationship
NRC Health definitely has a vision, and they are constantly looking at ways to innovate and improve...
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Operations
I am a big fan of NRC Health. They have been really great. It is pretty easy to get them to answer...
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Relationship
NRC Health meets with us at regular intervals. They have an agenda. They go over every little item...
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Relationship
NRC Health just announced a whole suite of AI and a variety of other things. They are really busy....
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Product
From a patient perspective, NRC Health is really easy to use. It is also very innovative. The vendor...
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Relationship
NRC Health is very proactive. We are still going to be very satisfied with them in the future. The...
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Relationship
NRC Health keeps their promises, but they don't do that in as timely a manner as I would have liked....
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Product
I don't think NRC Health understands smaller markets as well as they understand larger markets. They...
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Relationship, Product
We have a key metric that we measure, and NRC Health uses a scale of 1 to 10 for that. That is fine...
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Value
We are using NRC Health's advisory capacity and other things. There is a commitment in that sense. I...
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Value
If I were a key decision maker and money were no object, I wouldn't go with NRC Health. If there...
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Relationship
I don't see a lot of innovation with NRC Health. The vendor kind of just puts things in cruise...
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Relationship
I can always reach out to NRC Health's customer service representatives. There is a person who we...
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Operations
NRC Health provided one-on-one training for a new person who we had in our group, but they didn't do...
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Loyalty, Value
I don't see my satisfaction with NRC Health changing. Unless there is a whole new commitment to...
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Product
We work with NRC Health a lot. I try to tell our leaders why I value the system. I think that it is...
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Loyalty, Relationship
The fact that NRC Health is working with our teams is a good sign. Out of everything the vendor is...
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Relationship
The system's reports are pretty good. I have found the vendor to be a lot more responsive than they...
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Operations, Product
It takes training for people to be able to know the system's parameters and understand those...
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Culture, Value
If NRC Health charges us for little things, I don't see that. Recently, we implemented a new...
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Relationship
Overall, NRC Health does a pretty good job. However, there are some more things that they could do...
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Relationship, Product
NRC Health’s solution is intuitive but not without prior training. NRC Health provides the...
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Value
I'm a little worried about this next national meeting and what is going to come of that. It could be...
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Loyalty, Relationship
I have a routine meeting with NRC Health’s representatives, and they have been the same people since...
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Culture, Relationship, Operations
The system is a bear to implement, but once it gets going, it is fine. There is one person who we...
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Relationship, Operations
If someone were to ask me about the system, I would tell them that once they set it up, it will be...
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Operations, Product
The system has done what we have needed it to do. I know that our ambulatory practices that use it...
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Product
I am pretty tech savvy, but it is very difficult as a user to look at specific questions and...
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Product
The product’s user interface makes it difficult to motivate somebody to go in there and look for...
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Product
With the product, we were able to identify common issues and correct them by collecting patient...
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Product, Value
I'm really enjoying the feedback management portion of the product. It allows us to see comments on...
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Operations
The vendor was very hands on with our training, very quick to respond, and willing to jump on a call...
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Loyalty, Product
I really like the platform. There are a couple of little kinks, but the vendor is actively working...
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Loyalty
The vendor is working on a lot of interesting stuff. I went to a conference, and I could see that...
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Loyalty
We merged with another organization, and that led to us changing IT vendors. The other organization...
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Relationship, Product
There is some room for improvement in the NRC Health platform having more trusted and automated...
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Relationship
We have an engaged NRC Health product team who will meet with us and lay out the road map for us,...
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Relationship
The support team at NRC Health is easy to get ahold of through phone calls and emails; there is...
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Product
The NRC Health tool is super easy to use for our patients' families and allows the surveys to be...
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Product
We have taken sample surveys on NRC Health ourselves to validate, and we can convey the ease of use....
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Product
NRC Health has very sophisticated analytical capabilities that provide insights into our own data,...
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Product, Value
The outcomes we see from using NRC Health’s advanced capabilities are that we get further insight...
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Culture, Relationship, Value
NRC Health is very flexible and easy to work with. They are happy to help us think through things...
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Product
The user interface for the NRC Health product could be improved because it is not state of the art.
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Product
We use NRC Health for its consumer insights. It has a robust data set of consumers across a variety...
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Relationship
NRC Health is a click away, and they are readily available. They have come to visit us. They are...
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Product, Value
The key strength of NRC Health is the volume of insights we get, and the segmentation of the...
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Relationship, Product
NRC Health is very easy for patients to use. They get multiple modalities, so they choose whatever...
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Loyalty, Product
An opportunity for NRC Health is to make some of their HCAHPS feedback more flexible so we can save...
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Relationship, Product, Value
NRC Health provides a dashboard full of key metric indicators of market intelligence around things...
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Relationship, Product
An advanced capability we are currently using from the vendor is the ability to get collateral in...
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Product
NRC Health's product takes a bit of onboarding. The data is there, but we have to fetch it and...
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Value
Things can get expensive when we want to increase in size with some of the surveying we are doing,...
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Product
We have been looking at the correlation of the questions with the NPS. We want to know how the...
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Operations
NRC Health will share information, such as that they have a new report. And some things are...
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Relationship, Operations
NRC Health releases their updates via email or when we log in, and that is nice. But we went through...
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Relationship
I'm very satisfied with NRC Health. Once we identify something, we have someone who can take care of...
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Loyalty, Relationship
We left our previous vendor because of our relationship with them. Our relationship with NRC Health...
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Relationship, Value
NRC Health is very nice to have, and it has helped us to increase in size because of the real-time...
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Relationship
The NRC Health product is strong. The service alerts keep my leaders actively engaged in reviewing...
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Loyalty, Relationship
NRC Health is very good at what they are good at, and they know what they are good at. However,...
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Relationship, Product
Anything in the space of employee engagement or physician engagement could be an opportunity for NRC...
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Culture, Value
NRC Health does a very good job of sticking to product deliverables. They charge what they say they...
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Relationship
NRC Health goes out of their way to have regular meetings with us that include executive leaders....
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Relationship, Product
NRC Health could use tighter controls for new technology. That would be my only recommendation for them....
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Relationship
Working with NRC Health has been a positive experience. They are easy to work with and very...
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Product, Value
NRC Health is a robust patient experience platform that is easy to use and very customizable. We...
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Relationship, Product, Value
We use NRC Health to do real-time surveying. Immediately after a patient has an experience anywhere...
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Relationship
NRC Health does their regular surveys in the community of anybody. It doesn't matter whether the...
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Loyalty
NRC Health has some really great new technology coming out, but we are not planning on taking...
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Product
I have really liked how easy it is to see what patients have said and to be able to look back at...
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Product
Some of the dashboards, especially at the executive level, could be improved within NRC Health. We...
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Value
With NRC Health, we have seen greater patient and customer insights and the ability to better...
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Product, Value
NRC Health is a very good vendor, but the bar is always moving and getting higher. There are some...
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Product
We use the system to check on trending if we are curious, and we run reports routinely to present to...
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Relationship
The vendor has done a good job for us. The product is user friendly for sure, and I don't know...
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Operations
NRC Health had a little turnover for a while, but that was just movement within an organization....
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Relationship
We have very minimal issues with NRC Health. Everything runs very smoothly. If I have a problem,...
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Product, Value
If we receive negative feedback from a patient, we feed that into a different system so that we can...
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Relationship
The only problem with NRC Health is they have some quirky IT systems that take getting used to. What...
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Relationship
We like the people from NRC Health. We have a research analyst who is more than accommodating and...
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Loyalty, Product
We like NRC Health’s real-time product. It is good in care transitions. My only criticism is that...
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Relationship
We talk to NRC Health often. They are constantly asking what they can do for us and what they can...
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Loyalty, Product, Value
Since using the real-time capabilities from NRC Health, we are getting a lot higher ends. We are...
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Relationship, Operations
I am 100% satisfied with every single person from NRC Health who has done training for me. I have...
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Relationship
The only complaint I have about NRC Health is that the data is very slow to come up for a certain...
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Relationship
NRC Health has a customer support line that I could either call or email, and I have never been left...
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Product
Sometimes the patients get confused when they take our surveys. When the survey says to rate between...
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Value
Our scores have gone up since NRC Health started making discharge phone calls for us at each of our...
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Relationship, Product
We have added Outpatient and Ambulatory Surgery CAHPS. That has been a big thing, so we have regular...
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Relationship
NRC Health is proactive. When we have a problem, they take care of it.
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Loyalty
We put very little focus this year on patient experience, so our scores are tanking. In the future,...
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Product
When patients use NRC Health, the surveys are easy to complete, everything is in larger print, and...
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Relationship
NRC Health always has a representative available, and they are very quick in their responses to us....
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Relationship
I have not been displeased with anything since we started with NRC Health. Even when they had a data...
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Operations
We haven't really implemented anything new since we started with NRC Health, but I am very happy...
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Value
NRC Health’s functionality meets everything we need. We are getting our money's worth with NRC...
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Relationship
NRC Health has a vision. They keep trying to talk to us about using text messaging; they are...
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Operations
We are satisfied with where we are with NRC Health. We had an ongoing training overview, and that...
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Relationship
NRC Health is very good at emailing us ahead of time. If we are getting close to a deadline, they...
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Loyalty, Relationship
As long as NRC Health can go along with the changes our organization is making and keep that vision,...
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Product
Real-time Feedback is wonderful; we like that piece. With another system we use, we have to send...
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Value
The cost of NRC Health has prohibited us from using it in some departments. We use a third-party...
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Relationship, Value
NRC Health’s real-time option is a really good concept. The survey is sent by text or email or...
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Product
There are a lot of reporting options in another product we use that aren't the same in Real-time...
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Relationship
NRC Health’s people are empowered to solve our problems. However, our organization is more inclined...
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Relationship
When we first started with NRC Health, we were seeing dramatically better response rates and faster...
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Loyalty
The biggest reason we selected NRC Health over the other vendors we considered was NRC Health's...
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Relationship, Product
Whenever we want to make any sort of change to the product, it takes time to get that change to...
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Operations
We meet routinely with our contact person. So the vendor has done wonderful in that area. And the...
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Value
The product is valuable, and it is not too overpriced. NRC has solved all of our problems. We added...
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