NRC Health Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Director

Relationship, Operations

NRC Health has been amazing. They walk us through things step by step, and they help us when we have...

Dec 2023
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Director

Operations

The implementation of our real-time, live outpatient feedback with NRC Health went well. I'm...

Dec 2023
||
(0)
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Manager

Product

With NRC Health's IVR surveying, the surveys sometimes take a really long time. And sometimes, a...

Dec 2023
||
(0)
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Manager

Relationship

During our integration of NRC Health, we struggled a little to have clear outcomes in terms of who...

Dec 2023
||
(0)
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Manager

Product

I would like NRC Health to come up with how we can increase our representation and our survey...

Nov 2023
||
(0)
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Manager

Relationship

NRC Health has way more people to talk to than other vendors. I have a really good contact.

Nov 2023
||
(0)
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Manager

Culture

NRC Health overpromised and underdelivered on comparison groups. They measured some things that were...

Nov 2023
||
(0)
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Manager

Product

The product has been seamless since we did some work with the vendor. The exchanges that are needed...

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Product, Value

NRC Health's real-time feedback has been great. It has given us quick access to our patients'...

Nov 2023
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(0)
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VP/Other Executive

Culture, Value

I have found NRC Health to be competitive when it comes to their pricing, and they are easy to work...

Nov 2023
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(0)
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VP/Other Executive

Product

I would like to see NRC Health improve their phone survey system. Some of our older populations are...

Nov 2023
||
(0)
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Manager

Relationship, Operations, Product

The website could be a little more user friendly. I was a little frustrated when the product...

Nov 2023
||
(0)
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Manager

Operations

To improve the implementation experience, a live person to talk to and help us through things would...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

We regularly touch base with NRC Health to talk strategy. They talk about their new offerings and...

Nov 2023
||
(0)
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VP/Other Executive

Operations

NRC Health has come on-site several times to do training for our practices and practice managers....

Nov 2023
||
(0)
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VP/Other Executive

Relationship

NRC Health has been patient with us.

Nov 2023
||
(0)
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VP/Other Executive

Relationship

NRC Health is great at listening to their customers. I have been invited to participate in a forum...

Nov 2023
||
(0)
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Manager

Relationship

NRC Health keeps all promises. We have been happy with their service. I have been using a person who...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

NRC Health excels at customer service. They have been collaborative with us, helping to host...

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Value

I have been extremely pleased with the product and with NRC Health's level of service, follow-up,...

Nov 2023
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(0)
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Manager

Relationship

We have had a satisfactory experience with NRC Health. We really appreciate how quickly the vendor...

Nov 2023
||
(0)
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Manager

Product, Value

The biggest benefit that we have seen from NRC Health has been understanding what might have...

Nov 2023
||
(0)
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Manager

Relationship

NRC Health is responsive to our needs and questions. They have had some turnover with our main...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

Recently, our contact with NRC Health left, and they were the person we reached out to with any kind...

Nov 2023
||
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Analyst/Coordinator

Product

The product offers a lot of on-demand reports. A ton of them are available and measure different...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Some of the feedback that we have received from patients has gone a long way in terms of us trying...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

In terms of all the people that I have worked with, provided reports for, and trained on NRC Health,...

Nov 2023
||
(0)
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Analyst/Coordinator

Operations

Initial training with NRC Health was fine. We haven't really had much of a use for any ongoing...

Nov 2023
||
(0)
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Analyst/Coordinator

Operations, Product

If people are experienced with the system, they understand it, but for any new employee, the system...

Nov 2023
||
(0)
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CIO

Loyalty

We selected NRC Health because they offered more timely data than our previous vendor. The solution...

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Product

NRC Health remains consistent, and from year to year, I don't have to learn something new. It is...

Oct 2023
||
(0)
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VP/Other Executive

Loyalty

We don't rely too heavily on NRC Health right now. Our census is so low that it is not like we have...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

NRC Health is great at listening. They are great at taking our feedback and putting that into...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

NRC Health is lagging a little with what they can provide for HCAHPS in terms of a report that gets...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

We have had some issues with not being kept up-to-date on certain issues that have come around. With...

Oct 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations

NRC Health provides great training in terms of best practices and things like that. In terms of best...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The training is lacking in terms of working within the database. When NRC Health comes out with new...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

NRC Health is great at listening. They are great at taking our feedback and putting that into...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

NRC Health is lagging a little with what they can provide for HCAHPS in terms of a report that gets...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

We have had some issues with not being kept up-to-date on certain issues that have come around. With...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

NRC Health provides great training in terms of best practices and things like that. In terms of best...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The training is lacking in terms of working within the database. When NRC Health comes out with new...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We do thousands of patient surveys a month, and we get a handful every month where patients miskey...

Oct 2023
||
(0)
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Director

Relationship

In the past, other vendors would analyze our unique survey responses by clinic or by specialty, and...

Oct 2023
||
(0)
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Director

Relationship

We have standing phone calls with NRC Health, and we deal with issues. The vendor is very responsive...

Oct 2023
||
(0)
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Director

Relationship

We had to request new staff members to interact with at NRC Health because we had one person who...

Oct 2023
||
(0)
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Director

Culture, Value

We don't receive extra charges from NRC Health. In fact, there have been times when we have gone a...

Oct 2023
||
(0)
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Director

Loyalty, Relationship

NRC Health has a great team that we work with. That team is very responsive. The system is really...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

NRC Health has been very supportive. They have done a good job, and we have started to see...

Oct 2023
||
(0)
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Director

Loyalty

NRC Health isn't real time with HCAHPS. I understand why, but that makes it difficult for us to show...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We like the system's mixed modules and text modality with emails.

Oct 2023
||
(0)
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 or  to see details.

Director

Relationship

I loved our previous vendor; they would do everything I asked them to do. I assumed NRC Health would...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

When we did a transition with one of our other solutions, we had set deadlines to set things up with...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

NRC Health is ahead of the game on a lot of things. We have had some increases in our Net Promoter...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It is difficult for end users to set up their own subscriptions for data in the product, and it is...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor’s communication about what they are doing and what we have talked about is excellent....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

When we needed more assistance at the beginning and we were onboarding, NRC Health met our needs. We...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I loved our previous vendor; they would do everything I asked them to do. I assumed NRC Health would...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

When we did a transition with one of our other solutions, we had set deadlines to set things up with...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

NRC Health is ahead of the game on a lot of things. We have had some increases in our Net Promoter...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor’s communication about what they are doing and what we have talked about is excellent....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

When we needed more assistance at the beginning and we were onboarding, NRC Health met our needs. We...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It is difficult for end users to set up their own subscriptions for data in the product, and it is...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

NRC Health's system meets our regulatory requirements, but we have yet to recognize their...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

NRC Health's support isn't up to the same standard as our other vendors' support. It can be a little...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Since last year, the vendor has gotten a lot better, but there are still things that I find...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

My boss feels that NRC Health is worthless. If my boss could, they would get rid of the solution....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

NRC Health doesn’t do a great job of getting customer feedback on how they can improve their...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have had several NRC Health representatives in the last few years. It is difficult to have to get...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor is not very proactive or up front about certain things. We just upgraded our EHR, and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

No one is using the product at our organization, and I think that is due to a weakness of NRC...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor’s support people are available. They ask the questions and do the research. They are...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

Our NRC Health representative does a good job. When we have questions, they tell us they will...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor’s survey questions are not perfect. When we ask Siri a question, we get a general...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

For the usage piece, I get the things I need. NRC Health is responsive. They are concerned and want...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

NRC Health is making strides, and I think they are working to keep promises. Last year, I would...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

For training, NRC Health sends out information and detailed instructions, but in the end, learning...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product does what it is intended to do, and it gives the providers breakdowns of things....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

I have seen improvement from NRC Health in the last year. They have worked on setting some stuff up...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product has a lot of good reports, but sometimes if we are not using a report frequently, we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Taking the vendor’s patient survey is pretty easy, and I think the phone survey has cut down on a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

It is easy for the patient to make comments on the patient survey. The issue comes when NRC Health...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have had several NRC Health representatives in the last few years. It is difficult to have to get...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor is not very proactive or up front about certain things. We just upgraded our EHR, and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

For training, NRC Health sends out information and detailed instructions, but in the end, learning...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product does what it is intended to do, and it gives the providers breakdowns of things....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

I have seen improvement from NRC Health in the last year. They have worked on setting some stuff up...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

No one is using the product at our organization, and I think that is due to a weakness of NRC...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor’s support people are available. They ask the questions and do the research. They are...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

Our NRC Health representative does a good job. When we have questions, they tell us they will...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor’s survey questions are not perfect. When we ask Siri a question, we get a general...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

For the usage piece, I get the things I need. NRC Health is responsive. They are concerned and want...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

NRC Health doesn’t do a great job of getting customer feedback on how they can improve their...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product has a lot of good reports, but sometimes if we are not using a report frequently, we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Taking the vendor’s patient survey is pretty easy, and I think the phone survey has cut down on a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

It is easy for the patient to make comments on the patient survey. The issue comes when NRC Health...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

My boss feels that NRC Health is worthless. If my boss could, they would get rid of the solution....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Since last year, the vendor has gotten a lot better, but there are still things that I find...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

NRC Health is making strides, and I think they are working to keep promises. Last year, I would...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

NRC Health is responsive to our requests.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

NRC Health changes implementation managers fairly quickly. Also, I know NRC Health will have some...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

During our original implementation, particularly from the real-time perspective, the individual from...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

I would tell a friend to give NRC Health a fair evaluation, look at the product, look at the star...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

NRC Health is responsive to our requests.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

NRC Health changes implementation managers fairly quickly. Also, I know NRC Health will have some...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

During our original implementation, particularly from the real-time perspective, the individual from...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

I would tell a friend to give NRC Health a fair evaluation, look at the product, look at the star...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

NRC Health has been a good product. We have an older patient population, and they are...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We continue to put more of our facilities on NRC Health. It is the easiest implementation I have...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

NRC Health has been the easiest, best vendor I have ever worked with. If we ever have a problem,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

As we have added other facilities, NRC Health has charged us, but that is their pricing model and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

NRC Health has to send some patients a paper survey, but other patients can get an email or text...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

NRC Health's system is a lot more expensive than other vendors' systems, but NRC Health's system...

Jun 2023
||
(0)
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 or  to see details.

Manager

Loyalty, Relationship

We ask NRC Health for a lot, and they constantly help us with our requests. If the vendor's...

Jun 2023
||
(0)
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Manager

Loyalty, Relationship

Everything comes down to good vendor relationships that are both interpersonal and technical. That...

Jun 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty, Relationship

In the years that I have dealt with NRC Health, they have been very good to work with. There are a...

Jun 2023
||
(0)
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 or  to see details.

Director

Product

NRC Health is very user friendly. Mining data is not my forte, but if I can sort through and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have a very large population that is non-English speaking, so language is huge for us. Even...

Jun 2023
||
(0)
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Director

Product

It doesn't matter what survey company we use, oftentimes, patients are not necessarily the ones...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

NRC Health is working to upgrade to real-time analytics, but there are still elements that I have to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If NRC Health sees there is an issue receiving files, then they will proactively reach out. But for...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

NRC Health is easy to work with. The product is pretty straightforward. Not a lot of training is...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

NRC Health is pretty responsive when we ask them questions or put in requests for things. The vendor...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

NRC Health is thorough in their work, but sometimes I would like things to move faster. They produce...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value, Value

There are other departments than ours that use the NRC Health platform at our organization. I would...

Apr 2023
||
(0)
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Director

Product, Product

Some of the dashboards are a little clunky; there could be some user-experience improvements there....

Apr 2023
||
(0)
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Director

Relationship, Relationship

On our calls with NRC Health, they mentioned monthly highlights that had been going on for months,...

Apr 2023
||
(0)
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Director

Relationship, Relationship, Value, Value

NRC Health uses IVR for our patient population, and it is great. They answer their telephone, and...

Apr 2023
||
(0)
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Director

Relationship, Relationship

Over the years, NRC Health has improved their client relationship. We have a success manager for our...

Apr 2023
||
(0)
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Director

Culture, Culture, Value, Value

One of the reasons why we are working with NRC Health is that we have a set dollar amount in our...

Apr 2023
||
(0)
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Director

Loyalty, Loyalty, Product, Product

NRC Health is always transforming their platform and is interested in innovation; we are happy with...

Apr 2023
||
(0)
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VP/Other Executive

Relationship

The NRC Health surveys can be long, and that can be frustrating for patients. Part of that might be...

Apr 2023
||
(0)
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VP/Other Executive

Relationship

I don't know whether the vendor has web support. I have never needed web support from them because I...

Apr 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

NRC Health is big, and we are going through a lot of changes, so I am not sure they will be able to...

Apr 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

NRC Health offers a lot of different ways for patients to fill out surveys. Patients have access to...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

The support person I work with is always very responsive via email when I have questions. I call...

Apr 2023
||
(0)
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VP/Other Executive

Relationship

I don't know who NRC Health’s executives are, so we haven't had hardly any contact. We probably have...

Mar 2023
||
(0)
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VP/Other Executive

Product, Value

In terms of being a mechanism to get patient feedback, the product does what we expect it to do....

Mar 2023
||
(0)
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Director

Operations, Value

The vendor is available to do training for us without extra costs. They are routinely in contact...

Mar 2023
||
(0)
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Director

Product, Value

We offer electronic surveys both via text and email, and it is easy for patients to participate. We...

Mar 2023
||
(0)
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Director

Product

In terms of integration for NRC Health, we were able to put all of our locations on one platform,...

Mar 2023
||
(0)
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Director

Relationship, Value

NRC Health has been a wonderful partner that has helped us to transform our approach to patient...

Mar 2023
||
(0)
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Analyst/Coordinator

Loyalty

The primary reason we contracted with NRC Health was to gain benchmarking data so we could learn how...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

We love the responsive support team. The vendor has an excellent system with customer project...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

We are frustrated that NRC Health’s real-time platform doesn't communicate with their Transparency...

Mar 2023
||
(0)
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 or  to see details.

Manager

Loyalty, Relationship

NRC Health is proactive in the sense that they send updates and alerts. I send questions to our...

Mar 2023
||
(0)
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VP/Other Executive

Loyalty

NRC Health is better than Press Ganey, but I think NRC Health's competitor Qualtrics is definitely...

Mar 2023
||
(0)
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VP/Other Executive

Product

NRC Health’s reporting capabilities for regulated surveys are subpar. Also, the product's ability to...

Mar 2023
||
(0)
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VP/Other Executive

Relationship, Product

There are enhancements that NRC Health thinks they can make, but the vendor just doesn't do them...

Mar 2023
||
(0)
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 or  to see details.

VP/Other Executive

Operations

NRC Health’s implementation team and trainers are really professional and good. The vendor's people...

Mar 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

NRC Health’s executives have conversations with us, but nothing happens with the things that we need....

Mar 2023
||
(0)
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 or  to see details.

Director

Relationship

NRC Health's product does a great job. I would recommend it to any other hospital system. I would...

Mar 2023
||
(0)
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Manager

Product

I have used other patient survey tools in the past, and those were much easier to use than NRC...

Mar 2023
||
(0)
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 or  to see details.

Manager

Product

NRC Health interfaces with our electronic medical record effectively.

Mar 2023
||
(0)
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 or  to see details.

Director

Relationship, Product

There are occasionally times when things are late, there are issues with the surveying, or the...

Mar 2023
||
(0)
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 or  to see details.

Director

Product

The NRC Health product is a solid option. It is a good product. It does what we expect. NRC Health...

Mar 2023
||
(0)
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 or  to see details.

Director

Product

There are some things about the user interface that are not ideal. In certain views when we are...

Mar 2023
||
(0)
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 or  to see details.

Director

Operations, Product

The product could have some more customizability around how to export information. It seems like the...

Mar 2023
||
(0)
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 or  to see details.

Director

Product

There is a bit of a gap in terms of the product meeting our needs because there are certain times...

Mar 2023
||
(0)
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Director

Relationship

I don't reach out to the vendor’s standardized support phone numbers; I just go to our account...

Mar 2023
||
(0)
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Director

Relationship

Most of the time when I reach out to the vendor with an issue, I reach out through email, and I get...

Mar 2023
||
(0)
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Director

Product

I pull reports from NRC Health, and the tool automatically emails the reports to our management team...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

When I go into the comment detail section and go back out, I would like to go back exactly where I...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have the opportunity to do all sorts of custom research with NRC Health, and we have done a lot....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

NRC Health's system works as promoted, but it doesn't work how everyone wants it to because each...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

NRC Health is excellent at providing proactive service. Generally, NRC Health's support is good....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

NRC Health has great service alerts, but another vendor allows me to respond to the service alerts...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

NRC Health supports our integration and interoperability goals, but we do not take advantage of...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

NRC Health is part of our long-term plans; however, it is a political hot potato. We use another...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have heard absolutely no complaints from patients about responding to surveys. Doing so is...

Feb 2023
||
(0)
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 or  to see details.

Director

Relationship, Product

Everything the vendor delivers meets our needs. There are things we have discussed with NRC Health,...

Feb 2023
||
(0)
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VP/Other Executive

Relationship, Product

We would like the vendor to meet our texting need better. The issue is with NRC Health as well as...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I usually know before NRC Health that there is an issue.

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I wish we had faster return rates from NRC Health as well as updated data and things like that.

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

A limitation we see while using NRC Health's platform is that there is not a way to drill down into...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I appreciate that the vendor is very forthcoming and honest when an error occurs. NRC Health doesn’t...

Feb 2023
||
(0)
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 or  to see details.

Manager

Product

I am a bit surprised by the manual nature of the product’s survey administration process. At times,...

Feb 2023
||
(0)
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 or  to see details.

Director

Relationship

Everyone that works for NRC Health in customer service is just top notch. For instance, prior to...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Training with NRC Health is constantly available, and anytime I have had a new representative come...

Feb 2023
||
(0)
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 or  to see details.

Director

Product

The way that NRC Health’s websites or portals are designed is just very clear cut; it is almost like...

Feb 2023
||
(0)
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 or  to see details.

Director

Product

We have to break our data down to race, sex, and other things, and we push that data to NRC Health...

Feb 2023
||
(0)
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 or  to see details.

Manager

Relationship

NRC Health does a really good job for us. I like the reports. We don't have to reach out to the...

Feb 2023
||
(0)
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 or  to see details.

Manager

Operations

There is a lot more to what NRC Health has to offer than we utilize, so the vendor could promote...

Feb 2023
||
(0)
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 or  to see details.

Manager

Relationship, Value

One of the things I love about NRC Health is that they have done so many custom reports for us, and...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

When we go to make changes to our surveying piece, we have to pause the outreach of our surveys. The...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

NRC Health is a very intuitive platform. Most of our users don't have challenges. However, the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

NRC Health is very good at working with our IT people to make it easy to interface the product with...

Feb 2023
||
(0)
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 or  to see details.

Manager

Product

NRC Health has to follow the rules of CMS, but the system is good. We get complaints from the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship

I would like NRC Health to reach out and tell me what they are offering so that I don't have to...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The big gap for us in NRC Health's product is the natural language processing capability. A lot of...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

NRC Health is aware of the opportunities that they have in the AI space, and they have always been...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

NRC Health is continually cranking out things. I have been very pleased with their enhancements....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

I would tell a peer that NRC Health has an amazing support team. The responsiveness of their account...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

NRC Health is very customer driven, and there is a very high level of engagement from all levels of...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

NRC Health's system helps us develop our high-level brand KPIs. The information about where we stand...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a lot of trust in the team on the NRC Health side. They have always been incredibly...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The user interface of the online platform could be easier to use. It is hard to find information....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

NRC Health is delivering well in the sheer volume of areas they report on. Over the last couple of...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The biggest thing I would tell others is that NRC Health’s customer service is excellent. Throughout...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Our customer success manager, our strategy manager, and our on-demand manager have all been amazing....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Our customer success manager is empowered to do their job, but I would appreciate more executive involvement....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

To use the tool, people go in and pull the data that they need to pull, but the tool doesn't allow...

Feb 2023
||
(0)
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 or  to see details.

Manager

Relationship

I like that the product is online and that the vendor is continually working to improve it. It is...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The best function that NRC Health has is the real-time patient experience feedback piece. We get...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Ease of use for patients can never be perfect; the ease of use is good with NRC Health, but it could...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

There is a piece that I wish I could utilize NRC Health for, but I have to go to an outside vendor....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The number-one thing we like about NRC Health is the service. We were lacking that with other...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The communication from NRC Health could be better during the implementation. We were finding out...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

If I were trying to reach someone at NRC Health and they were gone, I wouldn't know because the...

Feb 2023
||
(0)
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 or  to see details.

Manager

Product, Value

NRC Health's benchmarking data is lacking. We can't run anything ourselves against facilities our...

Feb 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations

NRC Health has some good resources on their website, and it is pretty easy to use. It is easy to...

Feb 2023
||
(0)
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 or  to see details.

Manager

Relationship

Our representative from NRC Health is really responsive and prompt.

Feb 2023
||
(0)
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 or  to see details.

Manager

Product

The data in NRC Health is not very rich. Our survey has a small number of questions including the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The system's navigation is flawed on its back end. The solution is very cumbersome for managers. Its...

Feb 2023
||
(0)
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 or  to see details.

VP/Other Executive

Operations

The person who initially implemented NRC Health for us was receptive. They did a good job during our...

Feb 2023
||
(0)
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 or  to see details.

Manager

Product

It is nice that patients can speak their answers to the survey or the questions with NRC Health's...

Feb 2023
||
(0)
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 or  to see details.

Manager

Operations

There wasn't any initial training with NRC Health. I had to learn it myself.

Feb 2023
||
(0)
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 or  to see details.

Manager

Product

NRC Health's solution is very easy to use. It is very intuitive. It gives us the phone number. We...

Feb 2023
||
(0)
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 or  to see details.

Manager

Relationship

If there are any issues, I have to reach out to NRC Health, and it is sometimes difficult to get an...

Feb 2023
||
(0)
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 or  to see details.

Manager

Relationship

NRC Health tries to communicate with us constantly, and they tell us of potential problems.

Feb 2023
||
(0)
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 or  to see details.

Manager

Relationship

It would be nice if NRC Health could start looking forward because not everybody answers phone...

Feb 2023
||
(0)
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 or  to see details.

Manager

Operations, Product

There were a lot of steps that we had to do on the back end to make things work because our...

Feb 2023
||
(0)
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 or  to see details.

Manager

Relationship

Our patients do not like that the product works through a phone call or email. A lot of them think...

Feb 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty, Product

NRC Health's system has been a good resource for us. We use the system for HCAHPS and are also...

Feb 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

I have had no problems with NRC Health’s support. The vendor is very approachable and happy to...

Feb 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

Previously, I was able to generate reports with the vendor’s dashboard system. But the dashboard had...

Feb 2023
||
(0)
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 or  to see details.

Manager

Operations

There has been no training from the vendor. And when we used to get issues and had questions, the...

Feb 2023
||
(0)
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 or  to see details.

Manager

Relationship

The product is working. The vendor is sending out our HCAHPS, and they are getting the results back....

Feb 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

NRC Health has some good people, and if I have a problem, they try to solve it.

Feb 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

We are very happy with NRC Health. They have some great online systems that are really beneficial to...

Feb 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship, Product

On the negative side, NRC Health’s IT processing can be tough to deal with. With our previous...

Feb 2023
||
(0)
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 or  to see details.

VP/Other Executive

Operations

NRC Health has new features that are shared on their dashboard, but we have recently gone through...

Feb 2023
||
(0)
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 or  to see details.

VP/Other Executive

Operations

The vendor’s representative should have talked to us about training more. That was a missed...

Feb 2023
||
(0)
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 or  to see details.

VP/Other Executive

Product

The portal that we log in to is done very well. It provides updates about new features, but the...

Feb 2023
||
(0)
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 or  to see details.

VP/Other Executive

Product

The vendor comes through with what they say in the end. We are able to survey our patients on a near...

Feb 2023
||
(0)
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 or  to see details.

VP/Other Executive

Product

On the patient’s end, each question comes through on its own screen. So when there are multiple...

Feb 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

We have had some instances where the vendor has not met their timelines. The vendor can improve on...

Feb 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

NRC Health is continually evolving, and they have really leveraged us as a partner. They seek our...

Feb 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

I speak with one of the executives of NRC Health on a regular basis. The vendor’s service is...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I love that the NRC Health product is a two-pronged tool for me. The first part is the national...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

NRC Health is a very good partner. The person that I have a relationship with there is truly a...

Feb 2023
||