NRC Health
Filtered view: All
Subject Expert
Adam Cherrington
Research Director
Commentary Summary
User Commentary
With the old paper surveys, the response rate was really low. But now, we send an email with a...
Login or Create an Account to see details.
Before we had this system, every time we would talk to a physician about their scores, they would...
Login or Create an Account to see details.
I have consistent communication with our assigned project manager, and when they talk about product...
Login or Create an Account to see details.
We have been very happy with NRC Health. I can’t say anything negative. We have had a great...
Login or Create an Account to see details.
We moved from another system onto this one. It was a unique concept to move to real time. The volume...
Login or Create an Account to see details.
NRC Health has very specific rules about when we can contact somebody. We employ NRC Health because...
Login or Create an Account to see details.
The data portal is hard to use. I have been in healthcare for over 20 years, and I can barely use...
Login or Create an Account to see details.
We can’t help patients in real time, but that is the nature of the tool. It is really hard to get to...
Login or Create an Account to see details.
Our previous product didn't have what Picker has. We were looking for a back-end system that was...
Login or Create an Account to see details.
The product will feed off of an EMR. With NRC Health, we have done a lot of customization, and I...
Login or Create an Account to see details.
The product has been around a lot longer than other platforms, so it is very mature and really...
Login or Create an Account to see details.
NRC Health is always making sure we get the information that we need to make decisions.
Login or Create an Account to see details.
I normally email NRC Health for support through our account people, who are very responsive. My...
Login or Create an Account to see details.
Picker gives us the information we need to make decisions. Our patient-response rate is about double...
Login or Create an Account to see details.
The Transparency and the Real-time Feedback solutions are two different platforms from NRC Health....
Login or Create an Account to see details.
Sometimes some of NRC Health’s team members didn’t have really extensive healthcare background...
Login or Create an Account to see details.
The only thing we integrate from NRC Health is we pull the information from the web in real time. So...
Login or Create an Account to see details.
We have asked NRC Health for some things, and we didn’t get them. The things we want are usually...
Login or Create an Account to see details.
The support from NRC Health is certainly better now. I can reach out to the team.
Login or Create an Account to see details.
NRC Health always seems to be in the marketing role. They are always pushing things.
Login or Create an Account to see details.
Our leaders think NRC Health's software is expensive.
Login or Create an Account to see details.
I like having the ability to produce the STAR cards from NRC Health's system, deliver those to our...
Login or Create an Account to see details.
There are a couple of people at NRC Health who are really good and very responsive, basically from...
Login or Create an Account to see details.
NRC Health is very innovative. They are top notch in offering innovations and promoting them and...
Login or Create an Account to see details.
The data we get from Picker is all good information. The reality is that I want more information...
Login or Create an Account to see details.
When I am in the product, either I don't know how to find the information, or it isn’t in there. I...
Login or Create an Account to see details.
Every possible thing I put on Picker as we make a shift to another survey method is something they...
Login or Create an Account to see details.
What is really good about NRC Health is that they have a very large swath of data. It allows us to...
Login or Create an Account to see details.
Picker is the most valuable to us of the patient engagement solutions we use because it is a pricier...
Login or Create an Account to see details.
There is always slight room for improvement. NRC Health is aware of that too. They have an analyst...
Login or Create an Account to see details.
NRC Health has been established with us for a while, and the software is very easy to operate...
Login or Create an Account to see details.
We don’t have any plans to shift our relationship with the vendor. If nothing else, we are expanding...
Login or Create an Account to see details.
We transitioned to another platform from NRC Health. There have been some functionality hiccups....
Login or Create an Account to see details.
NRC Health is very transparent about cost. We reduced a certain type of survey, and that saved us...
Login or Create an Account to see details.
People use the product to push so many reports, and very few people dig more than I do. There are...
Login or Create an Account to see details.
No vendor is perfect, but we have had a good relationship with NRC Health. They have been pretty...
Login or Create an Account to see details.
We haven't had any problems with getting the solution set up and working. It seems to be very...
Login or Create an Account to see details.
Our implementation of Picker was one of the cleanest implementations that I have been a part of. We...
Login or Create an Account to see details.
I don't think that we are moving away from this product. Some of our executives are very happy with...
Login or Create an Account to see details.
NRC Health has a very reasonable price compared to other administrators' prices. So we very much...
Login or Create an Account to see details.
With Picker, I am able to go in and download whatever report I want and transfer it over to my...
Login or Create an Account to see details.
NRC Health is very proactive. I hear from the account manager all the time. NRC Health is one of the...
Login or Create an Account to see details.
I switched from one of the national leaders in this space to NRC Health, and I have been very happy...
Login or Create an Account to see details.
I get comment alerts in the middle of the night from people. The system will send me an email as...
Login or Create an Account to see details.
I would buy Picker again. I have had no issues with it. It tends to be okay for what I need it for....
Login or Create an Account to see details.
People will sometimes comment in the surveys that they didn’t understand the question, that the...
Login or Create an Account to see details.
In the survey, the scoring goes from 0 to 10. Users have to type a score, and the system reads the...
Login or Create an Account to see details.
We have had some complex integration challenges. There is significant work that needs to be done...
Login or Create an Account to see details.
The vendor has definitely made improvements to the system that have made it more intuitive. There...
Login or Create an Account to see details.
NRC Health is one of the best vendors out there that uses text, email, and modern outreach methods....
Login or Create an Account to see details.
NRC Health meets most of our needs. There are some things that we can't do in the system that we...
Login or Create an Account to see details.
I have a vendor representative who works with me. They are very responsive. We don't call or email...
Login or Create an Account to see details.
Our biggest wish would be for the vendor to be a little more proactive in their approach to things....
Login or Create an Account to see details.
We get our data back quickly from NRC Health. That allows us to act pretty quickly on it. In our...
Login or Create an Account to see details.
There are opportunities for assistance on the qualitative side of the data. People leave great...
Login or Create an Account to see details.
The solution is pretty easy to use. We have definitely customized questions and been able to do...
Login or Create an Account to see details.
There are alerts in the system that let us know when there is a certain comment that we need to pay...
Login or Create an Account to see details.
The solution allows us to take our provider ratings and ask patients to rate their experiences and...
Login or Create an Account to see details.
The price of the vendor's contract is a significant investment. The solution was more challenging to...
Login or Create an Account to see details.
Our implementation was excellent. We knew that we were going to be in really good shape with the way...
Login or Create an Account to see details.
We initially had some challenges with our trainer. That person was a little scattered and...
Login or Create an Account to see details.
Picker is a very strong platform. It is highly integrated, and we are able to get data in and out of...
Login or Create an Account to see details.
The vendor provides additional layers with their IVR technologies, like phone calls. The solution...
Login or Create an Account to see details.
Picker has some well-established pieces that have helped us find the additional insights that we...
Login or Create an Account to see details.
NRC Health's customer-success team is highly responsive. If the person that we have contacted...
Login or Create an Account to see details.
The vendor is learning about us so that they can be more proactive, but I haven't seen much evidence...
Login or Create an Account to see details.
We have quarterly calls with a couple of members of NRC Health's executive team to stay connected....
Login or Create an Account to see details.
We feel very comfortable with NRC Health's pricing model, but I always think that there is room to...
Login or Create an Account to see details.
The solution has always met CMS' requirements. I don't think that we would spend as much time and...
Login or Create an Account to see details.
NRC Health absolutely gives us training, and they offer it as often as we need it. It isn't always...
Login or Create an Account to see details.
We are having some challenges interfacing with the solution. We are getting there though.
Login or Create an Account to see details.
The solution is intuitive. We are happy with it. It is pretty user friendly. Overall, it meets our...
Login or Create an Account to see details.
The solution has some quirks. It would save us a few steps here and there if the vendor were to do...
Login or Create an Account to see details.
NRC Health keeps their promises the majority of the time, but we occasionally run into something...
Login or Create an Account to see details.
My company didn't really invest time into learning about Picker at first. Now that we have done...
Login or Create an Account to see details.
Picker is expensive for the way that we are using it. I would like to learn whether there are...
Login or Create an Account to see details.
NRC Health does a good job of servicing our account, but there are some challenges. We have had some...
Login or Create an Account to see details.
NRC Health is not very proactive with us. They aren’t reaching out to tell us that something is new...
Login or Create an Account to see details.
Picker doesn’t really interface with anything other than our EMR. Where it does interface, it is fine....
Login or Create an Account to see details.
Picker is not as patient friendly and simple as our other patient experience platform is. We are...
Login or Create an Account to see details.
NRC Health is definitely not worth the investment. They are exorbitantly expensive. It is not about...
Login or Create an Account to see details.
We have some people who want to be put on our do-not-call list just because they don't want to get...
Login or Create an Account to see details.
NRC Health's training could improve if their people got to know our people personally and set up...
Login or Create an Account to see details.
NRC Health offers some other functionalities that could be important for me, but I don't have time...
Login or Create an Account to see details.
The biggest outcome that we have seen from NRC Health has been improved patient experience.
Login or Create an Account to see details.
NRC Health is excellent at customer service. Their team is really great to work with. They are...
Login or Create an Account to see details.
An area for improvement is the test opportunities that NRC Health offers. We have worked with them...
Login or Create an Account to see details.
I love that we get personalized questions that we can rotate in and out and update as needed. That...
Login or Create an Account to see details.
The dashboard can be difficult to navigate sometimes unless we are in it constantly and know the ins...
Login or Create an Account to see details.
I think of integration goals as being connected across the organization when we are trying to launch...
Login or Create an Account to see details.
NRC Health could update their offerings or offer something innovative. In years past, there haven't...
Login or Create an Account to see details.
One positive outcome is that we can tell the difference between the markets and know how to plan...
Login or Create an Account to see details.
NRC Health’s customer service is okay. They are not great. They are responsive, but they are not...
Login or Create an Account to see details.
NRC Health’s support could improve their turnaround time. Sometimes we discover that there is an...
Login or Create an Account to see details.
I have never talked to any of NRC Health's senior leadership. We get passed around to different people....
Login or Create an Account to see details.
I would tell someone that NRC Health is a little bit challenging to work with. They are not super...
Login or Create an Account to see details.
I have taken the survey on Picker as a patient before, so I would say it has a perfect score for...
Login or Create an Account to see details.
If we receive a really positive or negative comment through NRC Health, we can go to our digital...
Login or Create an Account to see details.
Some of the questions in Picker are not intuitive to families. Sometimes, I do not think they...
Login or Create an Account to see details.
We can definitely customize the questions in Picker. It is just that if we change one particular...
Login or Create an Account to see details.
The whole process in Picker and the tool that we use to get the comment reports have been...
Login or Create an Account to see details.
We like Picker because of its ease of use and its flexibility. We had a larger national vendor...
Login or Create an Account to see details.
To go into Picker and easily slice and dice the data, or if we want to look at something over a time...
Login or Create an Account to see details.
Picker is fairly easy to implement. The process has gone smoothly, and the upgrades are not too difficult....
Login or Create an Account to see details.
For the most part, NRC Health keeps their promises. The only thing I have been disappointed with has...
Login or Create an Account to see details.
NRC Health has been great about not charging us for every little thing. Built into the contract are...
Login or Create an Account to see details.
I would like to see a higher survey completion rate. We have asked the vendor to help us increase...
Login or Create an Account to see details.
We haven’t seen a lot of new technology. The vendor isn’t reaching out to us and saying they have...
Login or Create an Account to see details.
We have our own account executives team with NRC Health that does extremely well and is responsive.
Login or Create an Account to see details.
We haven’t dealt with the executives at NRC Health since the beginning. Their leadership is not...
Login or Create an Account to see details.
NRC Health is meeting my expectations, but they are not wowing me. I like that the solution is an...
Login or Create an Account to see details.
NRC Health had to do some custom work on their portal to get us the views that we needed. They did a...
Login or Create an Account to see details.
All of the surveys that we do revolve around the HCAHPS and CAHPS. The service alert processes that...
Login or Create an Account to see details.
I would recommend that the vendor pay more attention to the details of end user's displays. We have...
Login or Create an Account to see details.
There is a service alert piece that cannot be directly distributed to practices, so it has to come...
Login or Create an Account to see details.
All of our system's improvements have come from us. I haven't seen the vendor come to the table with...
Login or Create an Account to see details.
Picker gives us close to 40 different views. I understand what is in each bucket, how it works, and...
Login or Create an Account to see details.
I don't think Picker is part of our long-term plans, but that decision is up in the air right now. I...
Login or Create an Account to see details.
During the COVID-19 pandemic, NRC Health was out surveying people around the country about their...
Login or Create an Account to see details.
We had a bit of a dip in our numbers, and NRC Health was able to dive in and see what was going on....
Login or Create an Account to see details.
I would tell anyone who is considering this product that it is worth the subscription. The...
Login or Create an Account to see details.
NRC Health is an excellent vendor. Our relationship with them has continued to improve over time....
Login or Create an Account to see details.
NRC Health has some additional products that are similar to our current product. They also have some...
Login or Create an Account to see details.
It would be awesome if the vendor would give their clients one on-demand study every year.
Login or Create an Account to see details.
Before a campaign, we look to NRC Health to see whether they have any consumer insights. They have...
Login or Create an Account to see details.
Most of the time when we have issues, it is not because of the people but rather the processes. The...
Login or Create an Account to see details.
The vendor is so flexible about the cost; they say yes to everything. Because the vendor does that,...
Login or Create an Account to see details.
The vendor doesn’t have a user guide to keep the website updated. We have to go to the website to...
Login or Create an Account to see details.
At the end of the day, the vendor has major issues with quality control. They have a lot of logic...
Login or Create an Account to see details.
The vendor executives do a pretty good job. They try to protect their people because they are super...
Login or Create an Account to see details.
I have been in healthcare for many years and have always worked with another vendor. NRC Health came...
Login or Create an Account to see details.
The go-live for the product was great. We had some interfaces, worked through some minor issues, and...
Login or Create an Account to see details.
I rate the vendor's initial training highly. The product is exceedingly intuitive, so even the most...
Login or Create an Account to see details.
The product is very easy to use. The product exceeds our expectations. We communicated to the vendor...
Login or Create an Account to see details.
The solution's reporting is a little challenging. It uses an online reporting portal. Even though...
Login or Create an Account to see details.
Our patients don't use the product online, so taking its surveys is fairly straightforward for them.
Login or Create an Account to see details.
Our account manager at NRC Health does a tremendous job of seeing our needs and working with us.
Login or Create an Account to see details.
NRC Health provides us with a tool. In some regards, it is up to us to take their benchmarking...
Login or Create an Account to see details.
We can view the system's performance against our metrics. The performance is concrete for our...
Login or Create an Account to see details.
I had high expectations going in, and the vendor has exceeded those expectations in terms of the...
Login or Create an Account to see details.
I am a really happy NRC Health customer. They have multiple different survey modes, including email,...
Login or Create an Account to see details.
Compared to other vendors, NRC Health is great about not nickel-and-diming us. They haven't...
Login or Create an Account to see details.
The vendor made the implementation really easy. Their implementation team was great to work with....
Login or Create an Account to see details.
The only challenge we had with training was that we had to work with the vendor to really make sure...
Login or Create an Account to see details.
I rate the vendor high for their delivery of new technology. We are still pretty early in our...
Login or Create an Account to see details.
I feel like I have a direct line to the vendor's support team to help me out if I need help. The...
Login or Create an Account to see details.
I like NRC Health's database. The vendor takes our historical information and puts it into...
Login or Create an Account to see details.
NRC Health works with us if we need to expand the length of time for a survey to be returned. Their...
Login or Create an Account to see details.
NRC Health's pricing is right where it needs to be. For the most part, their rate is flat. They even...
Login or Create an Account to see details.
Picker is not part of our long-term plans. I have heard rumbles that we are going to try replacing...
Login or Create an Account to see details.
Picker is fairly easy for our director to use. They know how to get reports and other things out of...
Login or Create an Account to see details.
When I deal with NRC Health, I mostly deal with project specialists. Project specialists don't...
Login or Create an Account to see details.
NRC Health has a lot of turnover. I was working with an individual for several months and wasn't...
Login or Create an Account to see details.
We had huge issues in Picker. Patients were getting duplicated and were getting the wrong...
Login or Create an Account to see details.
We were able to work with the vendor a while ago to resolve a lot of our issues. After that, I was...
Login or Create an Account to see details.
Featured Report
Preferences