NRC Health Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Loyalty
We did an RFP because we had some service areas using a different vendor's offering. NRC Health was...
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Loyalty, Relationship
NRC Health had an excellent conference. They had good speakers, and they were honestly pushing in...
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Relationship
We see different levels of engagement from NRC Health's team. Whenever we have questions and need...
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Loyalty
NRC Health is building AI tools within the platform. That is great. NRC Health's AI solution pulls...
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Relationship, Product
NRC Health has excellent reports. They are always in the online portal. The vendor is also upgrading...
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Culture, Loyalty, Relationship
NRC Health keeps all of their promises. That is amazing. We had another vendor before, and that...
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Product
Generally, NRC Health gives us the data we need. However, one of the things that I really don't like...
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Product
There are a lot of ad hoc reports that we need to do enhancement requests for because the system...
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Relationship
In general, the teams from NRC Health are amazing. The teams that we work with and NRC Health's...
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Loyalty
Right now, NRC Health is adding a lot of AI to the system in terms of natural language processing....
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Product
NRC Health has reports, and the vendor is always building new reports to improve the solution....
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Operations
We were implementing some new processes with NRC Health, and those were just very clunky. We have...
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Relationship, Value
We have excellent support from NRC Health. If we write in or say our contact is out for a meeting,...
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Relationship
NRC Health does a great job of making sure that we don’t miss anything if something comes up. They...
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Operations
NRC Health struggles with timelines and implementation. We have to do a lot of the testing, but once...
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Relationship
We have a very strong primary account team with NRC Health. We have a direct line to their senior...
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Loyalty, Product
We have added new modules and some primary care locations to NRC Health's system, and that has gone...
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Loyalty, Product
We see that all of our peers on NRC Health's system are asking for the same things we are asking...
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Operations, Product
NRC Health's system is easy to use for the end users. However, healthcare is complex, so the...
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Relationship
NRC Health is pretty good at delivering new technology that meets our needs. NRC Health is...
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Relationship
There is a blind spot for most technology companies that I have worked with throughout the course of...
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Relationship, Value
NRC Health likes to point me to a resource area. If I wanted to go to their resource area, I would....
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Relationship
We sometimes find some kinks, especially in some of NRC Health’s new, innovative products. But the...
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Relationship
I have used other survey tools before, and one thing I like about NRC Health is that they are pretty...
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Operations
With NRC Health, the implementation was easy. They are very proactive in creating new products that...
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Relationship
I connect with NRC Health on issues, and they are extremely responsive. They are very proactive as...
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Relationship, Product
The support people from NRC Health have always been responsive. I like that there is a quick...
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Product
There hasn't been much new technology from NRC Health.
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Relationship
I usually have to call NRC Health when something is wrong with their system. But the vendor always...
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Product
We have some issues with NRC Health. We have seen some other systems that have things that NRC...
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Value
Now that I have seen the RFP and the cost, I might think twice about going with NRC Health again. I...
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Culture, Loyalty
NRC Health is part of our long-term plans, but there is a lot of uncertainty with health systems and...
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Culture, Relationship
NRC Health is great to work with. We had an issue a while ago with an error that they brought to our...
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Product
The new explore trends that the vendor added to NRC Health are really great. They are super...
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Relationship, Product
NRC Health’s biggest strength is that it lets us get the competitive data we need that is specific...
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Product
We could do a better job of integrating with the patient experience tool. There isn’t a problem, but...
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Relationship
NRC Health’s representatives are always very responsive. I haven't needed to use NRC Health’s...
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Relationship, Operations
NRC Health provides webinars that are of value. I like a lot of the modules that NRC Health...
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Product
There is so much I would do to enhance the product. I would make it so I don't have to rebuild all...
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Relationship, Operations
The sample we got for the solution doesn't really match our demos, and it also doesn’t match my...
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Relationship
There is a lot of follow-up that doesn't happen with NRC Health. I have to follow up constantly with...
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Relationship
NRC Health is a third-party vendor that administers surveys and does end-to-end data collection....
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Loyalty
At the end of our contract with NRC Health, we are going to do an RFP to evaluate options, and the...
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Culture, Value
One thing that differentiates NRC Health as a vendor is that they have gone above and beyond in...
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Loyalty, Product
NRC Health has done a great job of making enhancements over the years. We have seen a lot of...
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Relationship, Operations
NRC Health is always very proactive about sharing webinar opportunities, networking opportunities,...
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Relationship
I see the value that NRC Health delivers with their day-to-day contact, but our organization isn't...
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Relationship
NRC Health has an amazing support team. It is really remarkable how engaged their executives are. We...
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Operations
We have gone through some recent implementations with the vendor, and NRC Health is always very...
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Relationship, Product
If we want to change things in NRC Health's tool, like adding an additional filter or something like...
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Operations
Training from NRC Health is not great. The team I work with is great, but they take a lot of...
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Relationship
The vendor supports our integration goals, but it takes more time than we would like to get things...
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Culture, Value
NRC Health doesn't charge for too many things. We have added certain features that we didn’t know we...
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Loyalty, Value
After seeing what is new in the market, we have realized that NRC Health is far behind in comparison...
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Relationship, Operations
CMS just changed their survey questions, so everything had to be changed and modified. NRC Health is...
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Relationship
Within the last 12 months, we went through a really difficult time, but the last couple of months...
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Relationship
I previously had some problems with our account manager. When our first account manager left the...
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Relationship, Operations, Product
We have had several issues with NRC Health's reports not functioning properly in the last year. Some...
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Operations
We don't really do training with NRC Health. I do my own training. As far as I know, the vendor...
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Relationship
For years, we have asked NRC Health for certain reports, and the vendor tells us they can't do that....
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Relationship, Operations, Product
The way NRC Health formats their reports is confusing to my organization. I want the vendor to...
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Operations, Product
NRC Health's solution is pretty self-explanatory for the most part. Some of their stuff is difficult...
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Relationship, Operations
NRC Health has tools and resources to tell us where we are not performing well, but I don't think...
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Culture, Relationship
When NRC Health discovered our dissatisfaction with NRC Health's solution, someone from an executive...
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Relationship
NRC Health has been very supportive. We have had interactions with several people at NRC Health at...
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Operations, Product
The system may be good for some people and not for others, but based on my experience with it, I...
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Operations
We had good initial training when I came on board, but some improvements could be made for the...
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Loyalty
We are currently working with the vendor to get things more in line, especially since we have done...
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Loyalty, Product
We have enjoyed using the system's feedback management tool. I think there will be improvements to...
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Product
We are having some issues with a particular group of clinics, and we aren't able to get information...
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Product
A lot of the tools the vendor has are very useful when it comes to trying to see different views of...
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Operations, Product
The system is easy to use, but bringing new users into the system is a little difficult. Coming up...
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Loyalty, Operations, Product
We have a lot of people who are asking for PHI, and right now, the subscriptions necessary to...
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Relationship
NRC Health is definitely very helpful in listening to our feedback and trying to find different...
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Relationship
NRC Health's support is available 24/7. If our team is not available, we can always call the...
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Operations
We have never had issues with the system. If something is going on, NRC Health will send us an email...
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Loyalty
I don’t get the sense that the organization is completely enamored with NRC Health. But given what...
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Relationship
We were trying to get NRC Health to send a physician representative to talk to our organization, but...
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Relationship
We have had a few changes in customer service representatives, but we have never been consulted. The...
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Culture, Value
NRC Health avoids charging for every little thing, but that is loaded on the front end. We are...
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Relationship, Product
NRC Health's system has some very good features, but the communication is spotty at best. Sometimes...
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Operations
The vendor doesn’t communicate well when they are upgrading stuff. That is part of the reason I...
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Relationship, Product
NRC Health's real-time product is a standalone piece. There is no real interoperability. They are...
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Relationship, Product
My job is primarily focused on follow-up reporting. In the past, when I asked for reporting changes,...
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Value
The system has been seamless, and the vendor has been great to work with. The vendor has added some...
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Relationship
The dashboard has a lot of information. NRC Health’s customer service representatives who are...
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Product
NRC Health has advanced their software application. Most recently, they have done some updates to...
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Relationship
NRC Health is very responsive. We meet with their people regularly to go over things. I have formed...
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Product
In my role, I always want patients to have a good experience. I never really thought a lot about the...
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Value
NRC Health is always willing to take notes on their product. NRC Health wants to help us improve....
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Product
NRC Health could improve the CAHPS portion of the system. They have already made a bunch of...
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Operations
In terms of the quality of implementation services from NRC Health, an area they could have improved...
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Operations
NRC Health has really good walkthroughs for staff. We can watch the training as needed; we don't...
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Product
NRC Health's website is very intuitive, and it gathers a lot of meaningful information for us to act...
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Product
I believe NRC Health works as advertised. NRC Health's reports are Medicare data, HCAHPS survey...
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Relationship
NRC Health has terrific customer service. We meet with them frequently. They meet with our...
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Product
The downside of the product is that it has a syndicated survey. Beyond the specific number of...
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Culture, Value
NRC Health avoids charging for everything to the best of their ability. If we ask them for an...
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Value
NRC Health has been a great vendor partner of ours for a number of years. We licensed their market...
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Loyalty, Relationship
With the product, it is easier to render our reports, and then when we need support, the vendor is...
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Relationship, Operations
NRC Health puts out changes that are coming up. They send out a lot of emails with webinars and...
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Relationship
We don’t reach out to NRC Health a whole lot regarding stuff. However, with the new stuff coming up,...
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Product
We like the comments we get from patients about their experience using NRC Health either via phone...
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Relationship, Product
In the reporting structures in NRC Health, there is some cleanup that we could benefit from. The...
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Relationship, Product, Value
I have very few issues with NRC Health. The system runs very smoothly. I have no problems getting...
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Loyalty
There were a lot of politics involved in the decision to move away from NRC Health because our...
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Relationship
NRC Health has a really great program called Care Transitions, and that is their discharge phone...
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Value
Our previous vendor would charge me for every extra report I needed, whereas NRC Health just always...
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Relationship
NRC Health's customer support is great. I can't say enough about our customer support team. They are...
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Relationship, Product
I would buy this product again with one caveat, which is that NRC Health fixes or modernizes the...
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Product
The only downfall I had with NRC Health was Catalyst, which is where HCAP sits, and I wouldn't...
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Relationship, Operations
NRC Health has had a lot of changes in their organization, and that is understandable. They try to...
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Product
NRC Health's solution isn't very easy. Sometimes the patients get frustrated because we send...
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Product
We use NRC Health’s Transparency platform with our physicians. There are physician ratings on there,...
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Relationship
NRC Health is a very holistic vendor. They really have been a wonderful partner. We have had access...
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Loyalty
My future satisfaction with NRC Health is very dependent on some of these HCAHPS changes. There are...
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Loyalty, Relationship, Operations
Since CMS is changing the HCAHPS survey, the changes aren't just focused on NRC Health. There is...
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Loyalty
We engaged with NRC Health because we changed from another experience-survey vendor. One of the main...
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Loyalty
NRC Health has a different HCAHPS platform from the real-time feedback platform, and that can be a...
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Relationship
Almost every few months, I have a new person to work with at NRC Health, so there isn't a lot of...
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Relationship
NRC Health does a good job delivering new technology. I like their alert system. Anytime we have a...
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Value
NRC Health is so expensive, and the value we get out of it isn't as high as what we pay. The vendor...
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Relationship, Operations
NRC Health does pretty well with ongoing training. When something new comes out, they are pretty...
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Value
When asked whether NRC Health avoids charging for every little thing, I would tend to lean toward...
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Product
This is probably not NRC Health's fault, but with HCAHPS, we have to send a mailed survey. The...
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Relationship
The ease of use of NRC Health is very good from what I understand. The support is also very strong.
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Product
With NRC Health, we get real-time results. It is not dated information; it is real time and...
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Relationship
On a day-to-day basis, NRC Health is doing what they say they are going to do. They support us and...
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Operations
We have worked with an implementation project specialist. Other implementations we have done have...
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Relationship
NRC Health partners with us. If I have a question about why patients are not flowing through or why...
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Loyalty
I feel very confident that we will continue to use NRC Health because there is certainly an...
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Relationship, Operations, Product
Whenever I have to ask NRC Health to create a custom report for me, they can create it. But in a...
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Relationship
I have had very good luck with the support at NRC Health. We have a regular call with them, and they...
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Culture, Value
NRC Health is pretty straightforward about their charges. However, when we make changes and things,...
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Loyalty, Relationship
NRC Health definitely has a vision, and they are constantly looking at ways to innovate and improve...
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