NRC Health Commentary

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NRC Health is incredibly robust in the solutions they offer, and they are constantly updating,...

NRC Health is personally accessible to provide ongoing training at our request and as needed....

NRC Health’s support is the biggest thing I like about them. I don’t have to spend time managing the...

We were trying to figure out the nuances of how to code something correctly, and NRC Health was...

With NRC Health, the QR code surveys were a little difficult to navigate, but I don't think they...

NRC Health’s base solution is really great. The only thing I wish is that we could email custom...

NRC Health did a big facelift to their online portal. It’s really nice. I get little notifications...

I love NRC Health. My team is fabulous. We had a previous vendor that I literally spent the majority...

With NRC Health, there are areas where I struggle to understand the cost associated with something....

Overall, I love NRC Health. Our CEO has talked about looking at other solutions, but my supervisor...

We've had a pretty positive partnership with NRC Health. If I have a question, some of the team...

I mostly use NRC Health’s department summary report because it gives the entire survey and its...

I worked for another organization before my current one, and we used NRC Health. When I was hired at...

NRC Health did our initial training, but from then on, I have been the person who trains new staff...

What goes well with NRC Health’s support is that they take note of requests or assistance requests,...

Since we got a new person, they've been very good at getting back to us about concerns. I’ve had to...

I’ve attempted to have a few conversations with NRC Health about our contract and pricing, but those...

One area for improvement for NRC Health is providing better support to our clinic leadership when...

NRC Health definitely meets our needs, but there's always room for improvement. The dashboard...

NRC Health is fantastic about responding to me, but when other service lines ask for help or...

NRC Health is super expensive. I would expect a little more for the amount we pay.

I went to NRC Health's conference, and they have several things coming on their road map that we're...

NRC Health is really good at providing training documents, but when we need someone on a call to...

We are renewing our contract with NRC Health, and we've asked them about a few things but haven't...

NRC Health has been fantastic. We were kind of aloof for a couple of years and let them do the...

Having worked with a competitor vendor, their answer to everything was that they couldn't do what we...

NRC Health has several programs that I’m excited about. I’m particularly excited about integrating...

Scenarios have happened since the implementation of NRC Health that, if we had known about them when...

NRC Health does cost less than their competitor. They also have an attitude of providing us with...

NRC Health doesn’t have a standard offering for ongoing training that is on the calendar, but...

We moved away from our previous patient experience vendor because they were no longer serving us as...

With NRC Health, there are still opportunities for improvement. NRC Health is very receptive and...

With NRC Health, we were also able to quickly implement the rounding tool, which we didn’t have...

With NRC Health, the experience side where we pull data and dig in is a little confusing. The...

The vendor is being extremely forward thinking in innovation, with new reporting and new ways to...

I like the vendor's ability to create innovative reporting platforms. NRC Health is the best at...

Most of the time, the support team does well, but we sometimes have complicated questions that take...

The vendor needs to continue focusing on flexibility. Their data comes out based on the discharge...

I’d tell people about our experience with NRC Health. I’m transparent about how the system isn't...

NRC Health’s vision is to empower human understanding, and I think everything they’re doing right...

NRC Health is looking to implement functionality that includes an empathetic AI voice for the...

We use several NRC Health solutions today, and this isn’t exclusive to rounding, but I’d like the...

Solutions are always more expensive than you want to pay. NRC Health is valuable for the impact it...

I don’t think NRC Health has things perfect yet. If someone is looking for a perfect solution, NRC...

NRC Health is always willing to provide training as needed. However, onboarding a new user is...

NRC Health is very hands on and proactive about escalating issues and making sure support tickets...

NRC Health meets some needs better than others, and there are still some gaps. As we look at all the...

I love the ease of viewing comments and sharing them. We use this piece of the solution frequently...

The biggest issue is the solution's HCAHPS reporting. It is old and clunky. It feels like the...

The specific changes that the vendor could make to improve my experience are to do an HCAHPS...

The vendor’s biggest strength is that the team is always great at listening to our problems. I can...

The biggest opportunities for NRC Health to improve are to have a better website, listen to...

NRC Health's strength is that they provide the necessary tools for certain state requirements we have....

The ability to send compliments and respond to patient feedback using AI was extremely helpful. The...

NRC Health's biggest opportunities for product improvement are that the pricing is not competitive,...

One of the reasons I would recommend NRC Health is the points of contact. Every client gets one...

We have a good team that we work with. When we've had issues, NRC Health has fixed them. Generally...

There are so many reports in the system. We only use a few of them, and we ignore most of them. Here...

As new things or new regulations come out, NRC Health is pretty on top of them. They keep talking...

Right now, we pay NRC Health based on the number of files we send them. They process those files and...

NRC Health is very transparent, works with us, and answers our questions. There are some changes...

With NRC Health's reporting, they build reports for everyone, but in my opinion, those are never...

We did a market analysis, and it came back and showed that NRC Health's pricing was pretty much...

More and more, NRC Health needs to involve another team to investigate issues. It used to be that we...

NRC Health could definitely do some things better, but generally, they're meeting the compliance...

Training needs to be more in-person. Some of the training NRC Health has feels kind of generic. I...

I would recommend NRC Health because of their partnership with us. If I need a report or ask whether...

I score NRC Health highly because of the visibility, ease of use, dashboards, and alerts. Everything...

NRC Health missed some things, like a certain survey that they were supposed to implement. We also...

NRC Health was just expensive, and they didn’t train us very much. We felt like we could have gotten...

We are at the end of our contract with NRC Health. We'll figure out how the last few months go, but...

Our new vendor has a rounding tool that we're going to be using that NRC Health's solution didn't...

NRC Health does well with the display of patient compliments and patient dissatisfaction. The...

NRC Health does reasonably well with support. We have had difficulties in the past. It all comes...

We have struggled to get more information about the rounding tool that NRC Health has. We have not...

Some of the resources and tools in NRC Health are not as robust as competitors'. Over time, when we...

The training for NRC Health is nonexistent. That is on us to implement across the organization. One...

I love NRC Health. They are always super willing to jump on a call and share screens, teach us, and...

We have a pretty small team, and we are looking at so many comments each month, so it is important...

The big thing for us with NRC Health was really making sure that we had an established partnership....

While not perfect, NRC Health gives us more insight than what we had previously. There is no buyer’s...

Before the implementation of the solution, NRC Health was very open to how we asked to do things. We...

There is a requirement to take an extra step to capture praises and concerns in NRC Health, and we...

We have had a very good experience with NRC Health. They have definitely been pretty responsive...

What really sold us on the vendor was their solution's AI capabilities, the ease of use for their...

NRC Health provides a lot of different views for the same type of data. Depending on the user and...

I frequently reach out to NRC Health with questions or concerns, including asking about how to...

We always ask NRC Health for more than we may actually need. We need to look at a lot of the reports...

The most critical thing that NRC Health can do for us is to improve the response rate and strategize...

NRC Health's system has a lot of good features, but many of them are add-ons, so we have to spend...

With NRC Health's tool, I like the comments and that I'm able to distribute those through...

Right now, we're using the NRC Health nQuire tool, which pulls out comment themes and lets us ask...

We're using our EHR to get all of the information for NRC Health, which is fed through a flat file....

NRC Health is really helpful with their one-on-one training they provide to show off some things...

When NRC Health identifies issues, they do a good job of communicating with our IT team to let us...

NRC Health has made some strides with their platforms. They got rid of one of the older platforms...

NRC Health's research team is probably very smart and intelligent, but they are probably more book...

NRC Health's communication about their vision and where they want to go is lacking. They don't do a...

I would expect that NRC Health gives additional resources or analysis for organizations that aren't...

Every now and then, we contemplate changing solutions, but right now we are keeping NRC Health...

NRC Health is not proactive with their training, so we have to make suggestions to them. They will...

Figuring out how to run a report to get the data can be a very convoluted process. The data exists,...

NRC Health increased the expense pretty significantly, so that’s given me pause. The contract is way...

There have been a lot of iterations of NRC Health over the last several years. They've continued to...

NRC Health’s customer service is excellent, and they are continually bringing new products and...

NRC Health is very responsive. We have one account executive who everything goes through, and that...

The service piece is the most important thing the vendor can improve. I appreciate that they let us...

NRC Health doesn't have a training program to my knowledge. The representative says they'll talk to...

Our account is kind of messy. But NRC Health will say something is fixed, and then we'll go in and...

Things with NRC Health have been rough. We have quality control issues. We ask for changes, and they...

NRC Health is of good value. I'd recommend it. We just have a support issue, and we want the vendor...

NRC Health is very responsive. We have our own customer service manager, and we meet with them...

We have met our patient experience goals and have been able to make a lot of positive changes to the...

Nothing major comes to mind for NRC Health to improve. There are just a few nitpicky things. I wish...

NRC Health is very transparent with pricing. Our price is our price unless we add on additional...

I like the usability of NRC Health's platform. It is very user-friendly and intuitive. When we are...

We have to request the training from NRC Health. It is not something they push on our staff. We have...

NRC Health's customer service team is excellent. We have regular monthly meetings, and the vendor is...

I expect NRC Health to eventually merge with or be acquired by a larger measurement company, such as...

NRC Health allows us to include a certain number of personalized questions by market in addition to...

NRC Health remains steady with a very robust product suite. We have worked with the vendor for years...

The system is very stable and strong. It is a SaaS platform that is consistently available and...

NRC Health has been very prompt, even when we have issues. Whenever I have problems, I just contact...

The price is one of NRC Health’s biggest benefits. I don't know what other vendors cost. We haven't...

Recently, NRC Health changed their platform for reporting. I print reports out for our scores and...

It would be nice to be able to compare facilities as a specialty hospital. There isn't any ability...

NRC Health’s staff members show strong longevity. Many have been there a long time, and that says a...

With NRC Health, when nurses do rounds on patients, we are able to save a good amount of time with...

NRC Health has a website where we can submit questions, and if we still need clarification, we can...

NRC Health is consistently looking for new ways to improve, and they proactively come to the table...

NRC Health is very up front and responsive. When issues arise, there is strong back-and-forth...

To be honest, I don't know what NRC Health offers. I know that we can ask questions in NRC Health's...

Sometimes, when I am creating a presentation, image, or PDF in the system, there will be a little...