Cybersecurity Is Critical in Today's Environment
NRC Health
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
User Commentary
Manager
Our previous product didn't have what Picker has. We were looking for a back-end system that was...
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Manager
The product will feed off of an EMR. With NRC Health, we have done a lot of customization, and I...
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Manager
The product has been around a lot longer than other platforms, so it is very mature and really...
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Manager
NRC Health is always making sure we get the information that we need to make decisions.
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Manager
I normally email NRC Health for support through our account people, who are very responsive. My...
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Manager
Picker gives us the information we need to make decisions. Our patient-response rate is about double...
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Manager
The Transparency and the Real-time Feedback solutions are two different platforms from NRC Health....
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Manager
Sometimes some of NRC Health’s team members didn’t have really extensive healthcare background...
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Manager
The only thing we integrate from NRC Health is we pull the information from the web in real time. So...
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Manager
We have asked NRC Health for some things, and we didn’t get them. The things we want are usually...
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Manager
The support from NRC Health is certainly better now. I can reach out to the team.
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Manager
NRC Health always seems to be in the marketing role. They are always pushing things.
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Manager
Our leaders think NRC Health's software is expensive.
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Manager
I like having the ability to produce the STAR cards from NRC Health's system, deliver those to our...
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Manager
There are a couple of people at NRC Health who are really good and very responsive, basically from...
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Analyst/Coordinator
NRC Health is very innovative. They are top notch in offering innovations and promoting them and...
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Analyst/Coordinator
The data we get from Picker is all good information. The reality is that I want more information...
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Analyst/Coordinator
When I am in the product, either I don't know how to find the information, or it isn’t in there. I...
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Analyst/Coordinator
Every possible thing I put on Picker as we make a shift to another survey method is something they...
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Analyst/Coordinator
What is really good about NRC Health is that they have a very large swath of data. It allows us to...
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Analyst/Coordinator
Picker is the most valuable to us of the patient engagement solutions we use because it is a pricier...
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Analyst/Coordinator
There is always slight room for improvement. NRC Health is aware of that too. They have an analyst...
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Analyst/Coordinator
NRC Health has been established with us for a while, and the software is very easy to operate...
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Analyst/Coordinator
We don’t have any plans to shift our relationship with the vendor. If nothing else, we are expanding...
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Analyst/Coordinator
We transitioned to another platform from NRC Health. There have been some functionality hiccups....
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Analyst/Coordinator
NRC Health is very transparent about cost. We reduced a certain type of survey, and that saved us...
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Analyst/Coordinator
People use the product to push so many reports, and very few people dig more than I do. There are...
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Director
No vendor is perfect, but we have had a good relationship with NRC Health. They have been pretty...
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Director
We haven't had any problems with getting the solution set up and working. It seems to be very...
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Director
Our implementation of Picker was one of the cleanest implementations that I have been a part of. We...
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Director
I don't think that we are moving away from this product. Some of our executives are very happy with...
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VP/Other Executive
NRC Health has a very reasonable price compared to other administrators' prices. So we very much...
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VP/Other Executive
With Picker, I am able to go in and download whatever report I want and transfer it over to my...
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VP/Other Executive
NRC Health is very proactive. I hear from the account manager all the time. NRC Health is one of the...
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VP/Other Executive
I switched from one of the national leaders in this space to NRC Health, and I have been very happy...
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VP/Other Executive
I get comment alerts in the middle of the night from people. The system will send me an email as...
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Director
I would buy Picker again. I have had no issues with it. It tends to be okay for what I need it for....
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Director
People will sometimes comment in the surveys that they didn’t understand the question, that the...
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Director
In the survey, the scoring goes from 0 to 10. Users have to type a score, and the system reads the...
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Manager
We have had some complex integration challenges. There is significant work that needs to be done...
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Manager
The vendor has definitely made improvements to the system that have made it more intuitive. There...
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Manager
NRC Health is one of the best vendors out there that uses text, email, and modern outreach methods....
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Manager
NRC Health meets most of our needs. There are some things that we can't do in the system that we...
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Manager
I have a vendor representative who works with me. They are very responsive. We don't call or email...
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Manager
Our biggest wish would be for the vendor to be a little more proactive in their approach to things....
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Manager
We get our data back quickly from NRC Health. That allows us to act pretty quickly on it. In our...
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Manager
There are opportunities for assistance on the qualitative side of the data. People leave great...
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Manager
The solution is pretty easy to use. We have definitely customized questions and been able to do...
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Manager
There are alerts in the system that let us know when there is a certain comment that we need to pay...
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Manager
The solution allows us to take our provider ratings and ask patients to rate their experiences and...
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Manager
The price of the vendor's contract is a significant investment. The solution was more challenging to...
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VP/Other Executive
Our implementation was excellent. We knew that we were going to be in really good shape with the way...
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VP/Other Executive
We initially had some challenges with our trainer. That person was a little scattered and...
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VP/Other Executive
Picker is a very strong platform. It is highly integrated, and we are able to get data in and out of...
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VP/Other Executive
The vendor provides additional layers with their IVR technologies, like phone calls. The solution...
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VP/Other Executive
Picker has some well-established pieces that have helped us find the additional insights that we...
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VP/Other Executive
NRC Health's customer-success team is highly responsive. If the person that we have contacted...
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VP/Other Executive
The vendor is learning about us so that they can be more proactive, but I haven't seen much evidence...
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VP/Other Executive
We have quarterly calls with a couple of members of NRC Health's executive team to stay connected....
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VP/Other Executive
We feel very comfortable with NRC Health's pricing model, but I always think that there is room to...
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Director
The solution has always met CMS' requirements. I don't think that we would spend as much time and...
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Director
NRC Health absolutely gives us training, and they offer it as often as we need it. It isn't always...
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Director
We are having some challenges interfacing with the solution. We are getting there though.
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Director
The solution is intuitive. We are happy with it. It is pretty user friendly. Overall, it meets our...
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Director
The solution has some quirks. It would save us a few steps here and there if the vendor were to do...
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Director
NRC Health keeps their promises the majority of the time, but we occasionally run into something...
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VP/Other Executive
My company didn't really invest time into learning about Picker at first. Now that we have done...
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VP/Other Executive
Picker is expensive for the way that we are using it. I would like to learn whether there are...
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VP/Other Executive
NRC Health does a good job of servicing our account, but there are some challenges. We have had some...
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VP/Other Executive
NRC Health is not very proactive with us. They aren’t reaching out to tell us that something is new...
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VP/Other Executive
Picker doesn’t really interface with anything other than our EMR. Where it does interface, it is fine....
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VP/Other Executive
Picker is not as patient friendly and simple as our other patient experience platform is. We are...
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VP/Other Executive
NRC Health is definitely not worth the investment. They are exorbitantly expensive. It is not about...
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Director
We have some people who want to be put on our do-not-call list just because they don't want to get...
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Director
NRC Health's training could improve if their people got to know our people personally and set up...
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Director
NRC Health offers some other functionalities that could be important for me, but I don't have time...
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Director
The biggest outcome that we have seen from NRC Health has been improved patient experience.
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Director
NRC Health is excellent at customer service. Their team is really great to work with. They are...
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Director
An area for improvement is the test opportunities that NRC Health offers. We have worked with them...
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Director
I love that we get personalized questions that we can rotate in and out and update as needed. That...
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Director
The dashboard can be difficult to navigate sometimes unless we are in it constantly and know the ins...
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Director
I think of integration goals as being connected across the organization when we are trying to launch...
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Director
NRC Health could update their offerings or offer something innovative. In years past, there haven't...
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Director
One positive outcome is that we can tell the difference between the markets and know how to plan...
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Manager
NRC Health’s customer service is okay. They are not great. They are responsive, but they are not...
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Manager
NRC Health’s support could improve their turnaround time. Sometimes we discover that there is an...
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Manager
I have never talked to any of NRC Health's senior leadership. We get passed around to different people....
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Manager
I would tell someone that NRC Health is a little bit challenging to work with. They are not super...
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Manager
I have taken the survey on Picker as a patient before, so I would say it has a perfect score for...
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Manager
If we receive a really positive or negative comment through NRC Health, we can go to our digital...
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Manager
Some of the questions in Picker are not intuitive to families. Sometimes, I do not think they...
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Manager
We can definitely customize the questions in Picker. It is just that if we change one particular...
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Manager
The whole process in Picker and the tool that we use to get the comment reports have been...
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VP/Other Executive
We like Picker because of its ease of use and its flexibility. We had a larger national vendor...
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VP/Other Executive
To go into Picker and easily slice and dice the data, or if we want to look at something over a time...
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VP/Other Executive
Picker is fairly easy to implement. The process has gone smoothly, and the upgrades are not too difficult....
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VP/Other Executive
For the most part, NRC Health keeps their promises. The only thing I have been disappointed with has...
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VP/Other Executive
NRC Health has been great about not charging us for every little thing. Built into the contract are...
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VP/Other Executive
I would like to see a higher survey completion rate. We have asked the vendor to help us increase...
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VP/Other Executive
We haven’t seen a lot of new technology. The vendor isn’t reaching out to us and saying they have...
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VP/Other Executive
We have our own account executives team with NRC Health that does extremely well and is responsive.
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VP/Other Executive
We haven’t dealt with the executives at NRC Health since the beginning. Their leadership is not...
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Director
NRC Health is meeting my expectations, but they are not wowing me. I like that the solution is an...
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Director
NRC Health had to do some custom work on their portal to get us the views that we needed. They did a...
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Director
All of the surveys that we do revolve around the HCAHPS and CAHPS. The service alert processes that...
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Director
I would recommend that the vendor pay more attention to the details of end user's displays. We have...
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Director
There is a service alert piece that cannot be directly distributed to practices, so it has to come...
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Director
All of our system's improvements have come from us. I haven't seen the vendor come to the table with...
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Director
Picker gives us close to 40 different views. I understand what is in each bucket, how it works, and...
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Manager
I don't think Picker is part of our long-term plans, but that decision is up in the air right now. I...
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Director
During the COVID-19 pandemic, NRC Health was out surveying people around the country about their...
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Director
We had a bit of a dip in our numbers, and NRC Health was able to dive in and see what was going on....
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Director
I would tell anyone who is considering this product that it is worth the subscription. The...
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Director
NRC Health is an excellent vendor. Our relationship with them has continued to improve over time....
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Director
NRC Health has some additional products that are similar to our current product. They also have some...
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Director
It would be awesome if the vendor would give their clients one on-demand study every year.
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Director
Before a campaign, we look to NRC Health to see whether they have any consumer insights. They have...
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Manager
Most of the time when we have issues, it is not because of the people but rather the processes. The...
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Manager
The vendor is so flexible about the cost; they say yes to everything. Because the vendor does that,...
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Manager
The vendor doesn’t have a user guide to keep the website updated. We have to go to the website to...
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Manager
At the end of the day, the vendor has major issues with quality control. They have a lot of logic...
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Manager
The vendor executives do a pretty good job. They try to protect their people because they are super...
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COO
I have been in healthcare for many years and have always worked with another vendor. NRC Health came...
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COO
The go-live for the product was great. We had some interfaces, worked through some minor issues, and...
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COO
I rate the vendor's initial training highly. The product is exceedingly intuitive, so even the most...
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COO
The product is very easy to use. The product exceeds our expectations. We communicated to the vendor...
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CEO/President
The solution's reporting is a little challenging. It uses an online reporting portal. Even though...
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CEO/President
Our patients don't use the product online, so taking its surveys is fairly straightforward for them.
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CEO/President
Our account manager at NRC Health does a tremendous job of seeing our needs and working with us.
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CEO/President
NRC Health provides us with a tool. In some regards, it is up to us to take their benchmarking...
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VP/Other Executive
We can view the system's performance against our metrics. The performance is concrete for our...
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VP/Other Executive
I had high expectations going in, and the vendor has exceeded those expectations in terms of the...
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VP/Other Executive
I am a really happy NRC Health customer. They have multiple different survey modes, including email,...
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VP/Other Executive
Compared to other vendors, NRC Health is great about not nickel-and-diming us. They haven't...
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VP/Other Executive
The vendor made the implementation really easy. Their implementation team was great to work with....
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VP/Other Executive
The only challenge we had with training was that we had to work with the vendor to really make sure...
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VP/Other Executive
I rate the vendor high for their delivery of new technology. We are still pretty early in our...
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VP/Other Executive
I feel like I have a direct line to the vendor's support team to help me out if I need help. The...
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CEO/President
I like NRC Health's database. The vendor takes our historical information and puts it into...
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CEO/President
NRC Health works with us if we need to expand the length of time for a survey to be returned. Their...
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CEO/President
NRC Health's pricing is right where it needs to be. For the most part, their rate is flat. They even...
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Manager
Picker is not part of our long-term plans. I have heard rumbles that we are going to try replacing...
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Manager
Picker is fairly easy for our director to use. They know how to get reports and other things out of...
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Manager
When I deal with NRC Health, I mostly deal with project specialists. Project specialists don't...
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Manager
NRC Health has a lot of turnover. I was working with an individual for several months and wasn't...
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Manager
We had huge issues in Picker. Patients were getting duplicated and were getting the wrong...
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Manager
We were able to work with the vendor a while ago to resolve a lot of our issues. After that, I was...
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