Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2024 Model.LastYear=2025 Model.ShowLoggedOut=True
 
 
 
2024 Best In Klas
 

Patient Experience Improvement

 
 
 
 
A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
 
 
Ranked Solutions
Market average: 88.3
Software average: 79.6
Grading Scale

Overall performance score
(100-point scale)
Trend
(2023-2024)
# of unique orgs
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Feedtrail
Healthcare XM  
KLAS comments icon
94.5
0%
18
A+
A+
A
A
A+
A
         
 
 
 
 
 
NRC Health
NRC Health  
KLAS comments icon
88.3
+3%
64
A-
B+
B+
B+
A
A-
         
 
 
 
 
 
Press Ganey
Patient Experience  
KLAS comments icon
86.3
+6%
55
B
A
B
B+
A-
B+
 
50.0
100.0
 
 
culture
A+
loyalty
A+
operations
A
product
A
relationship
A+
value
A
 
 
culture
A-
loyalty
B+
operations
B+
product
B+
relationship
A
value
A-
 
 
culture
B
loyalty
A
operations
B
product
B+
relationship
A-
value
B+
 
 
 
 
 
Solutions Not Ranked
Ordered alphabetically

  L      
Overall Performance Score
(100-point scale)
# of unique orgs
Culture
Loyalty
Operations
Product
Relationship
Value
                 
PRC
90.3
17
A
A-
B+
A-
A
A
       
 
 
 
 
 
Quality Reviews
Q-Reviews
L
92.8
6
A+
A-
A
B+
A+
A+
       
 
 
 
 
 
Qualtrics
Experience Management (XM) Platform
L
92.6
10
A-
A+
B+
A-
A+
A+
 

  L      

&nbps;
PRC
90.3
17
culture
A
loyalty
A-
operations
B+
product
A-
relationship
A
value
A
 

Quality Reviews
Q-Reviews L
92.8
6
culture
A+
loyalty
A-
operations
A
product
B+
relationship
A+
value
A+
 

Qualtrics
Experience Management (XM) Platform L
92.6
10
culture
A-
loyalty
A+
operations
B+
product
A-
relationship
A+
value
A+
 
 
 
 
 
 
Related Reports
 
 
 
 

Past Patient Experience Improvement Awards