Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2022 Model.LastYear=2025 Model.ShowLoggedOut=True
 
 
 
2022 Best In Klas
 

Patient Experience Improvement

 
 
 
 
A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
 
 
Ranked Solutions
Market average: 90.5
Software average: 81.4
Grading Scale

Overall performance score
(100-point scale)
Trend
(2021-2022)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Press Ganey
Patient Experience  
KLAS comments icon
90.1
N/A
n=21
A-
A
B+
B+
A-
A-
         
 
 
 
 
 
Qualtrics
Experience Management (XM) Platform  
KLAS comments icon
88.0
N/A
n=22
B+
A
B
B+
A-
B
         
 
 
 
 
 
NRC Health
 
KLAS comments icon
86.5
N/A
n=26
B+
B+
B
B
A-
A-
 
50.0
100.0
 
 
culture
A-
loyalty
A
operations
B+
product
B+
relationship
A-
value
A-
 
 
culture
B+
loyalty
A
operations
B
product
B+
relationship
A-
value
B
 
86.5
n=26
 
culture
B+
loyalty
B+
operations
B
product
B
relationship
A-
value
A-
 
 
 
 
 
Solutions Not Ranked
Ordered alphabetically

L      
Overall Performance Score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
Feedtrail
Inc Healthcare XM
L
94.7
n=13
A+
A+
A-
A
A+
A+
       
 
 
 
 
 
Quality Reviews
Inc Q-Reviews
L
94.1
n=14
A+
A+
A
A
A
A+
 

L      

&nbps;
Feedtrail
Inc Healthcare XM L
94.7
n=13
culture
A+
loyalty
A+
operations
A-
product
A
relationship
A+
value
A+
 

Quality Reviews
Inc Q-Reviews L
94.1
n=14
culture
A+
loyalty
A+
operations
A
product
A
relationship
A
value
A+
 
 
 
 
 
 
Related Reports
 
 
 
 

Past Patient Experience Improvement Awards

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