2022 Best In KLAS Patient Experience Improvement

Performance

Patient Engagement Ecosystem 2021

25 March 21 | Adam Cherrington, Cathy McCabe and Dan Czech

Patient engagement technology continues to be offered by a large group of vendors aiming to solve varied, complex challenges—leading to the need for clarity about what capabilities vendors offer to meet provider and payer organizations’ core needs. This study, along with additional deep-dive content on KLAS’ website , seeks to show which vendors report the broadest capability sets, which vendors made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this report is based on vendor-reported information.

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Company/solution	Overall score	Total evaluations	Trend (2021-2022)	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

Press Ganey Patient Experience	90.1	n=21	N/A	A-	A	B+	B+	A-	A-

Qualtrics Experience Management (XM) Platform	88	n=22	N/A	B+	A	B	B+	A-	B

NRC Health	86.5	n=26	N/A	B+	B+	B	B	A-	A-
	50.0	100.0		*Limited Data

Company/solution	Trend (2021-2022)	Culture	Loyalty	Operations	Product	Relationship	Value

Press Ganey Patient Experience 90.1 n=21 COMMENTS	N/A	A-	A	B+	B+	A-	A-
Qualtrics Experience Management (XM) Platform 88 n=22 COMMENTS	N/A	B+	A	B	B+	A-	B
NRC Health 86.5 n=26 COMMENTS	N/A	B+	B+	B	B	A-	A-

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

Feedtrail Inc Healthcare XM * L	94.7	n=13	A+	A+	A-	A	A+	A+

Quality Reviews Inc Q-Reviews * L	94.1	n=14	A+	A+	A	A	A	A+

Company/solution	Overall performance score	Total evaluations

Feedtrail Inc Healthcare XM * L culture A+ loyalty A+ operations A- product A relationship A+ value A+	94.7	n=13

Quality Reviews Inc Q-Reviews * L culture A+ loyalty A+ operations A product A relationship A value A+	94.1	n=14

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