Cybersecurity Is Critical in Today's Environment
Patient Experience
Filtered view: All
Subject Expert
Adam Cherrington
Research Director
Commentary Summary
User Commentary
Director
We have good returns due to the ease of use for the patient. The product is expensive but worth it....
Login or Create an Account to see details.
Director
Press Ganey has a brand-new web platform that I feel very comfortable with, but the other directors...
Login or Create an Account to see details.
Director
We have had some bumps and blips. The vendor has good implementations, but they are not always...
Login or Create an Account to see details.
Director
I would love for the Press Ganey system to make better graphs. I don’t like the graphs, so I still...
Login or Create an Account to see details.
Director
The vendor is very prompt about fixing things, and I always get a follow-up call the same day. I...
Login or Create an Account to see details.
Director
I am not an IT person, but it seems like we have been able to integrate the product. Our IT people...
Login or Create an Account to see details.
Director
I like Press Ganey’s product. I can slice and dice the data any way I need to.
Login or Create an Account to see details.
Director
A significant outcome of engaging with Press Ganey is that we have really been able to increase...
Login or Create an Account to see details.
Director
With the Press Ganey product, we can drill down and segment our data by units and have different...
Login or Create an Account to see details.
Director
For the traditional capped services that are mandated by CMS, we feel more comfortable with Press...
Login or Create an Account to see details.
Director
Press Ganey’s training is very much pushed out compared to another product where the training is self-driven....
Login or Create an Account to see details.
Director
Press Ganey will sometimes tell us that they are going to send us something, but then they won't...
Login or Create an Account to see details.
Director
People respond better to visual data than other kinds of data, and Patient Voice gives us a lot of...
Login or Create an Account to see details.
Director
I would say the ability to customize is getting better, but the process is very cumbersome. Press...
Login or Create an Account to see details.
Director
The one benefit that Press Ganey has over other organizations is their thought leadership. They...
Login or Create an Account to see details.
Director
Since we are considering other solutions, the vendor is suddenly kicking into high gear. That has...
Login or Create an Account to see details.
Director
Having more personalized communication is really important. The people that I work with at Press...
Login or Create an Account to see details.
Director
The vendor avoids overcharging. We have a master service agreement.
Login or Create an Account to see details.
Director
Press Ganey provides a lot of tools. They are getting better at providing tools in a good way for an...
Login or Create an Account to see details.
Director
The vendor is working on delivering new technology. Press Ganey has gotten so large, so they aren’t...
Login or Create an Account to see details.
Director
We need more avenues of communication. Things sometimes just go to one source, and they don’t...
Login or Create an Account to see details.
VP/Other Executive
Press Ganey is an outstanding partner. We use Patient Voice mostly for quality and patient...
Login or Create an Account to see details.
VP/Other Executive
It took a lot of work for us to get the data back from Patient Voice in a raw form so that we could...
Login or Create an Account to see details.
VP/Other Executive
Press Ganey does not nickel-and-dime us. In fact, they did a special project for us, and it took...
Login or Create an Account to see details.
VP/Other Executive
We can customize and target questions in Patient Voice, but it takes a bit of work. Press Ganey...
Login or Create an Account to see details.
VP/Other Executive
The survey tool is not timely. I don’t think that is the vendor’s fault; I think the government has...
Login or Create an Account to see details.
Director
We have been working with Press Ganey for a while. We use them in a couple of areas but not every...
Login or Create an Account to see details.
Director
The information from Patient Voice is good, but sometimes we have a hard time understanding the...
Login or Create an Account to see details.
Director
I tend to have a loud voice and stomp my feet. Press Ganey has changed who I work with, and they...
Login or Create an Account to see details.
Director
We have a representative from Press Ganey who is very responsive to our needs and our inquiries. Our...
Login or Create an Account to see details.
Director
Press Ganey is actually rolling out a completely new platform, and it seems very fast and user...
Login or Create an Account to see details.
Director
I don't know whether Press Ganey could do better for us. They are really great to work with. I am...
Login or Create an Account to see details.
Director
Press Ganey hasn't come on-site a lot, even before COVID-19. They don't always provide at-the-elbow...
Login or Create an Account to see details.
Director
Patient Voice is really easy for patients to use, and the electronic survey is phenomenal, easy to...
Login or Create an Account to see details.
Director
Right now, Patient Voice is very cumbersome. It isn't user friendly. We have to keep picking...
Login or Create an Account to see details.
CEO/President
The product does good, and it is probably a good networking opportunity for others to see where they...
Login or Create an Account to see details.
CEO/President
Especially with COVID-19, we are incorporating more data to see how things are. We are trying to get...
Login or Create an Account to see details.
CEO/President
Press Ganey does telephone surveys. The problem with that is that some patients will pick up the...
Login or Create an Account to see details.
CEO/President
The vendor does a pretty good job. There are people available when I need to ask questions. They do...
Login or Create an Account to see details.
CEO/President
We live in a rural community with a lot of elderly people, so the ease of use for patients could...
Login or Create an Account to see details.
Nurse
Different people learn in different ways. It is not always feasible for Press Ganey to teach...
Login or Create an Account to see details.
Nurse
Press Ganey uses paper documentation. I don't get why Press Ganey isn't sending electronic surveys....
Login or Create an Account to see details.
Nurse
Patient Voice is what it is. It is not unlike any other tool we have. We have to decipher the...
Login or Create an Account to see details.
Manager
In the past couple of years, we have significantly improved our overall satisfaction scores at our...
Login or Create an Account to see details.
Manager
Press Ganey only does survey scores. They are doing mixed mode, but we have to do each capture on...
Login or Create an Account to see details.
Director
Press Ganey provides great training materials to our operational leadership to present to our...
Login or Create an Account to see details.
Director
Press Ganey helps us when it comes to access to care. We can look at what people are really thinking...
Login or Create an Account to see details.
Director
If the quality of the Press Ganey product weren't good, we would not continue to use it, and we...
Login or Create an Account to see details.
Director
Press Ganey has helped us to push our organizational initiatives and hold ourselves accountable to...
Login or Create an Account to see details.
Director
Through Patient Voice, we have been able to raise scores on access to care and informing patients...
Login or Create an Account to see details.
Director
I really like the Press Ganey tool because we are able to capture our patient experience feedback....
Login or Create an Account to see details.
Director
Press Ganey is just in the middle of switching from their old improvement portal to their new Press...
Login or Create an Account to see details.
VP/Other Executive
The vendor has a very structured way of collecting things. That is both a pro and a con for them....
Login or Create an Account to see details.
VP/Other Executive
Press Ganey is dominant in the market of emails and paper surveys. This is the ideal tool for people...
Login or Create an Account to see details.
VP/Other Executive
The system can be a little hard to use. We have to understand it. Running reports on the system...
Login or Create an Account to see details.
VP/Other Executive
Press Ganey is very good. I wouldn't have stayed with them for as long as I have if they weren't a...
Login or Create an Account to see details.
Analyst/Coordinator
When patients access the vendor's surveys, the first thing that they have to put in is their date of...
Login or Create an Account to see details.
Analyst/Coordinator
We were engaged with Press Ganey during the pandemic. When healthcare entities quit doing surgeries...
Login or Create an Account to see details.
Director
We recently rolled out a bunch of new items from the vendor, and that went as expected. There were...
Login or Create an Account to see details.
Director
The vendor could do a lot more to help with integration. The vendor could offer more dashboards,...
Login or Create an Account to see details.
Director
The vendor has a great new portal that they still haven't consolidated into the other portals. We...
Login or Create an Account to see details.
Director
The quality of the vendor's support depends on the person we talk to. We currently have a phenomenal...
Login or Create an Account to see details.
Director
The vendor was extremely flexible with costs over the last year. The vendor's prices are extremely...
Login or Create an Account to see details.
Director
The vendor is really good and is an incredible partner. I would strongly recommend the vendor to...
Login or Create an Account to see details.
CEO/President
We recently joined Press Ganey through their HPI program. The program aims for a culture of safety....
Login or Create an Account to see details.
CEO/President
It is early, but we are working toward integration. I am positive about the integration process. The...
Login or Create an Account to see details.
CEO/President
Throughout the transition, we have scheduled weekly and monthly calls, and that has been very...
Login or Create an Account to see details.
Director
There are different modes. There are costs to mailing things, and while I understand that some of...
Login or Create an Account to see details.
Director
Press Ganey is kind of the leader in the country. They are starting to evolve their products to send...
Login or Create an Account to see details.
Preferences