Patient Experience Commentary
Filtered view: All
Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Operations
We had issues with Press Ganey’s implementations because getting the data back took nine months...
Login or Create an Account to see details.
Product, Value
With Patient Experience, we finally get our data on time.
Login or Create an Account to see details.
Relationship, Value
I would certainly change Press Ganey’s customer service in terms of how they handle requests. The...
Login or Create an Account to see details.
Value
I would not buy Patient Experience again. I would rather do things in-house. We could literally...
Login or Create an Account to see details.
Product
Press Ganey’s reporting is sort of lackluster. The dashboards are very rigid. We receive our survey...
Login or Create an Account to see details.
Relationship
The user interface in Patient Experience is a little difficult to learn if a user is new to it from...
Login or Create an Account to see details.
Relationship, Product
The one thing about Press Ganey that I have not been happy with is the n size; it is too small, so...
Login or Create an Account to see details.
Product
When we look at the percentiles on Patient Experience, I wonder how comparable other groups are or...
Login or Create an Account to see details.
Relationship
When we request something or a meeting or content experts, we usually get them quite quickly on a...
Login or Create an Account to see details.
Product
We use the system to guide and gauge things, but if the department cannot be efficient due to their...
Login or Create an Account to see details.
Relationship
There are two specific questions that we can add to Patient Experience based on our current climate...
Login or Create an Account to see details.
Product
I would probably buy Patient Experience again, and part of the reason is that there are not a lot of...
Login or Create an Account to see details.
Product
I have seen an explosion over the last couple of years with Press Ganey's progress. I think they had...
Login or Create an Account to see details.
Operations
Typically, Press Ganey’s training can be done in a variety of ways, based on the needs of the...
Login or Create an Account to see details.
Relationship, Product, Value
It has been amazing how much Press Ganey has provided just in the last couple of years to really...
Login or Create an Account to see details.
Product
I would like to see some tweaks in the solution to make generating reports easier and to improve...
Login or Create an Account to see details.
Relationship
Press Ganey’s support team is fabulous. Their willingness to come on-site and really give us...
Login or Create an Account to see details.
Product, Value
The real improvements from using Patient Experience happen more on a case-by-case basis than in the...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
The Patient Experience implementations are excellent. I am extremely satisfied. We get a lot of...
Login or Create an Account to see details.
Relationship
The Patient Experience survey is administered in the fashion in which the patients choose to receive...
Login or Create an Account to see details.
Relationship
We can't always pick up the phone and talk to someone at Press Ganey, but nothing is an emergency...
Login or Create an Account to see details.
Loyalty
We use Press Ganey for our patient safety event reporting as well as Patient Experience. We actually...
Login or Create an Account to see details.
Relationship
One of the beauties of Press Ganey is that when we contract with them to do our patient experience,...
Login or Create an Account to see details.
Product
A lot of the system's features and functionalities are new because Press Ganey just bought them from...
Login or Create an Account to see details.
Loyalty
There is a really big vision for Patient Experience that is really intriguing, and I think Press...
Login or Create an Account to see details.
Loyalty, Product
I hope that the ability to segment things will improve in the system. When we do multiple studies...
Login or Create an Account to see details.
Culture, Relationship
Press Ganey follows through on things, and they are really transparent. If they can't do something...
Login or Create an Account to see details.
Product
We have had some big wins with Press Ganey. We found a capability in the system called NarrativeDx...
Login or Create an Account to see details.
Culture, Value
Press Ganey's human experience platform isn't quite as put together as the vendor's sales pitch...
Login or Create an Account to see details.
Value
On the consulting side, Press Ganey is pretty good about avoiding charging for every little thing....
Login or Create an Account to see details.
Relationship
Sometimes we would like to see the way Press Ganey queries or questions or the way they define...
Login or Create an Account to see details.
Product
With the current functionality on the patient staff side around how we define peer groups, how we...
Login or Create an Account to see details.
Product, Value
Press Ganey is starting to try and change the awards a bit, but when they give awards at the end of...
Login or Create an Account to see details.
Loyalty, Relationship, Product
I want Press Ganey to look across a whole health system because a hospital can win an award for the...
Login or Create an Account to see details.
Product
We are really hitting the ground running with Patient Experience and everything that Press Ganey has...
Login or Create an Account to see details.
Operations, Product
It can be very intimidating to use the query tool in Patient Experience because we have to select...
Login or Create an Account to see details.
Relationship
Our relationship with Press Ganey has definitely improved. Before, we were trying to figure out the...
Login or Create an Account to see details.
Loyalty, Relationship
I can see a lot more coming out of our relationship with Press Ganey in the near future. The vendor...
Login or Create an Account to see details.
Relationship
Press Ganey threw a really nice conference, which was a great opportunity for us to join and see and...
Login or Create an Account to see details.
Value
Press Ganey will nickel-and-dime us more often than not if something is outside their standard...
Login or Create an Account to see details.
Operations
Press Ganey did pretty well on the implementation of Patient Experience. The implementation was a...
Login or Create an Account to see details.
Product
We are able to get information from the Press Ganey database very quickly, and it has a lot of...
Login or Create an Account to see details.
Product
Some of our elderly patients are not likely to have email, so they prefer paper, mailed surveys, and...
Login or Create an Account to see details.
Relationship
Press Ganey is very clear on the scope of their features and what we are able to pull through. Also,...
Login or Create an Account to see details.
Relationship
There are some times when Press Ganey drops the ball a little, but after some coercing, we are able...
Login or Create an Account to see details.
Relationship
In our partnership with Press Ganey, we are looking for them to provide a lot of resources and a lot...
Login or Create an Account to see details.
Product
In Patient Experience, there are three different types of surveys. There is the email survey, the...
Login or Create an Account to see details.
Relationship
Press Ganey has gotten so big that we haven't really gotten the special support we used to get with...
Login or Create an Account to see details.
Operations
Press Ganey has a conference where we learn so much and see best practices from other hospitals. The...
Login or Create an Account to see details.
Operations
For training from Press Ganey, we probably need more hand-holding, some one-on-one time, and the...
Login or Create an Account to see details.
Product
One dissatisfier is that Press Ganey, like every other vendor nationally, has progressively moved...
Login or Create an Account to see details.
Value
With Press Ganey, extra reporting can cost extra. As they launch and release new product lines or...
Login or Create an Account to see details.
Product
On the patient satisfaction side, there are continual improvement initiatives taking place. The...
Login or Create an Account to see details.
Operations, Product
There is a learning curve to understanding and navigating the reporting platform. It is difficult to...
Login or Create an Account to see details.
Relationship
I like what Press Ganey is doing. They have representatives and consultants to help us with...
Login or Create an Account to see details.
Product
The product’s biggest strength is its flexibility in the modes of survey distribution. It supports...
Login or Create an Account to see details.
Culture, Relationship
The first few times I called Press Ganey with some issues, it took a while to get someone to answer...
Login or Create an Account to see details.
Operations, Product
The system isn't as easy to maneuver through as people think it is. Sometimes I get into the system...
Login or Create an Account to see details.
Relationship
We have had several patients complain about Press Ganey not telling the patients who they are right...
Login or Create an Account to see details.
Relationship
When Press Ganey can get people to answer their questions, they get really good raw data for us to...
Login or Create an Account to see details.
Relationship
Our experience with Press Ganey has been solid, but it hasn't been extremely great. It has been in...
Login or Create an Account to see details.
Loyalty
In terms of the tech that we want to evaluate, we are looking forward to HX platform and some Forsta...
Login or Create an Account to see details.
Value
Press Ganey's system costs a lot of money, and people have to really understand it and know how to...
Login or Create an Account to see details.
Relationship, Operations
I absolutely love the people from Press Ganey who I work with. Those people have good intentions,...
Login or Create an Account to see details.
Operations
We asked the vendor for more training for NarrativeDx, but we still don't have that training...
Login or Create an Account to see details.
Product
The product works and does the job. It gives us good data. And the data does drive our strategic...
Login or Create an Account to see details.
Relationship
Press Ganey has good service; however, the service is not as proactive as the service of other...
Login or Create an Account to see details.
Product
The paper surveys are cumbersome. I am more satisfied with the ease of use for the patient for our...
Login or Create an Account to see details.
Relationship, Product
We have run into a few more hiccups than we were initially anticipating. The hiccups are providers...
Login or Create an Account to see details.
Operations, Product
I have no problem with the ease of use of the system. It is extremely easy to function in Patient...
Login or Create an Account to see details.
Product
There are a few ways that we can't really slice the data within the platform, so I have to pull the...
Login or Create an Account to see details.
Value
I am highly satisfied with receiving my money’s worth because of the value of the data that we are...
Login or Create an Account to see details.
Product, Value
The biggest outcomes we have seen from using the human experience piece for patient experience and...
Login or Create an Account to see details.
Loyalty
We switched from our previous vendor to Press Ganey because the concern was just that we weren't...
Login or Create an Account to see details.
Relationship
We used to have a contact from Press Ganey who was assigned to us, and that was awesome because we...
Login or Create an Account to see details.
Relationship, Product
Press Ganey’s quality improvement portal is really awesome because we have taken the blank surveys...
Login or Create an Account to see details.
Operations
Press Ganey has little sample trainings on their website for how to use a query tool and do...
Login or Create an Account to see details.
Relationship
In some areas, we score really high with patients, but it would be nice if Press Ganey could have...
Login or Create an Account to see details.
Product
Press Ganey helps us get data out of Patient Experience, but the work is tedious because we still...
Login or Create an Account to see details.
Loyalty
Our satisfaction with Patient Experience will probably improve under the direction of our new leader...
Login or Create an Account to see details.
Culture
Press Ganey's product is pretty straightforward. I don't think that Press Ganey set any unrealistic...
Login or Create an Account to see details.
Operations
Most people do the training for the vendor's reporting tools, and the vendor provides pretty good...
Login or Create an Account to see details.
Product
The solution's reporting side is a little difficult. The system has some great dashboards that are...
Login or Create an Account to see details.
Culture, Loyalty
The current functionality that our contract gives us doesn't meet all of our goals, but the vendor...
Login or Create an Account to see details.
Relationship
Press Ganey is rarely proactive. They are very reactive. They are responsive when we have issues,...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Press Ganey is a data company, so they provide us with data. We get a lot of basic data, but we...
Login or Create an Account to see details.
Loyalty, Relationship
Press Ganey has been sitting on their laurels a bit. They have been a dominant player in the patient...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Our organization is under one entire platform with Press Ganey, and that has been a really good...
Login or Create an Account to see details.
Relationship
We expected the vendor to deliver something, and we are still waiting on that thing. I think Press...
Login or Create an Account to see details.
Product
When it comes to the system's ease of use for patients, I would give Press Ganey a top rating....
Login or Create an Account to see details.
Relationship
We have access to Press Ganey's top executives, and they are very responsive. We have calls with...
Login or Create an Account to see details.
Product
We like the breadth and depth of the resources that Press Ganey has available. We can do analytics...
Login or Create an Account to see details.
Product
We would like a little more customization. We do a lot of internal reporting analytics. One of our...
Login or Create an Account to see details.
Loyalty, Relationship
We look at Press Ganey not as a vendor but as a partner in the work that we are doing. We have a...
Login or Create an Account to see details.
Culture, Loyalty
I believe we will renew with Press Ganey, but we will take a look. The cool thing about contracts is...
Login or Create an Account to see details.
Culture, Value
The vendor avoids charging for every little thing. They bundle all their stuff, so we get economies...
Login or Create an Account to see details.
Product
I love the integrated dashboards Press Ganey uses. They have items such as integrated dashboards or...
Login or Create an Account to see details.
Relationship, Product
Press Ganey has a thing called NarrativeDX. They take the comments from patients, and NarrativeDX...
Login or Create an Account to see details.
Product
We utilize eSurveying. It can be customizable if needed, and it is very nimble. We use it for...
Login or Create an Account to see details.
Relationship
The vendor has an operations excellence group and an application support team behind the scenes to...
Login or Create an Account to see details.
Product
We have the ability through our contract with the vendor to do pulse surveying. We typically do a...
Login or Create an Account to see details.
Relationship, Product
We send a lot through Press Ganey, and they just give us the format to use. The program is nice. It...
Login or Create an Account to see details.
Product, Value
The main outcome I see from using the system is process flow. When we see a pattern of complaints...
Login or Create an Account to see details.
Relationship
Press Ganey needs to improve their IT support. That is probably the most frustrating piece. For IT,...
Login or Create an Account to see details.
Relationship
I really liked the fact that Press Ganey assigned a team, and we have been with this team ever since...
Login or Create an Account to see details.
Culture, Value
Press Ganey is pretty fair when it comes to charging. We did a review of the services that we are...
Login or Create an Account to see details.
Culture, Relationship, Operations
A while ago, we were struggling to figure some things out, but Press Ganey stepped in and said they...
Login or Create an Account to see details.
Relationship
Press Ganey is excellent with proactive service. The surveys that we have to submit to CMS are the...
Login or Create an Account to see details.
Relationship
I would tell someone interested in getting Patient Experience that the cons are Press Ganey’s...
Login or Create an Account to see details.
Operations
We get a file from Press Ganey with all the data, and they can't ever guarantee that we can get it...
Login or Create an Account to see details.
Product
Patient Experience is just not intuitive, and we get frustrated with the dashboards. We can't just...
Login or Create an Account to see details.
Relationship
Press Ganey’s support is horrible. We used to have one person that we could go to. Now we don't have...
Login or Create an Account to see details.
Relationship
One frustration that we had with Press Ganey in the past was when they gave their managers more...
Login or Create an Account to see details.
Relationship, Product, Value
Because of where we are, it is challenging for our health system to connect with Press Ganey....
Login or Create an Account to see details.
Relationship
I used to have a Press Ganey account executive that I could contact if I wanted to make a change to...
Login or Create an Account to see details.
Loyalty
The vendor’s equity partnership that we enrolled in has not turned out to be as great as I thought...
Login or Create an Account to see details.
Relationship
The vendor’s support has always been very good. We have introduced new service lines and new surveys...
Login or Create an Account to see details.
Product
Getting to the reports in Patient Experience is a clunky process.
Login or Create an Account to see details.
Relationship
Press Ganey is trying. From their end, the executive involvement is excellent. The good news is I...
Login or Create an Account to see details.
Product, Value
The surveys definitely give us the opportunity to share with our team members how the patients...
Login or Create an Account to see details.
Relationship
We just added a certain thing, and Press Ganey was very helpful. They held our hands through the...
Login or Create an Account to see details.
Operations
Press Ganey's product is really easy. I give people access to it, and they can go right in. There...
Login or Create an Account to see details.
Culture
Press Ganey makes constant improvements to their product. If I were in a position to buy it, I'm...
Login or Create an Account to see details.
Loyalty, Relationship
I don't see us not staying with Press Ganey at this point. We have decades of data from them.
Login or Create an Account to see details.
Relationship, Operations
We had a transition in leadership with the vendor a while back, and that has been a great...
Login or Create an Account to see details.
Relationship, Product
What is helpful is that Press Ganey integrates the patient experience and employee engagement....
Login or Create an Account to see details.
Relationship, Product
It takes a little while to get used to how the product is formatted, but most of the folks who work...
Login or Create an Account to see details.
Relationship
I haven't worked with the vendor’s phone or web support teams much in my role, but we had an...
Login or Create an Account to see details.
Relationship
We have regular meetings with the vendor to address things, and those involve a lot of looking...
Login or Create an Account to see details.
Relationship, Product
The tool is easy to use. What is most helpful about Press Ganey is the support, the national...
Login or Create an Account to see details.
Culture, Loyalty, Value
The main thing that we like about Press Ganey is their ability to save us money through bundling....
Login or Create an Account to see details.
Relationship
Press Ganey has been attentive and proactive. They helped us set up our surveys, and they have been...
Login or Create an Account to see details.
Operations
Our implementation went really well. We were satisfied with the way the vendor rolled out the first...
Login or Create an Account to see details.
Product
Press Ganey's solution is easy to use. It is highly customizable. The questions are so versatile...
Login or Create an Account to see details.
Relationship
We work with Press Ganey very closely. They offer industry advice and are a top-performing...
Login or Create an Account to see details.
Value
Press Ganey charges for a lot of different features, I don't think we are being nickel-and-dimed,...
Login or Create an Account to see details.
Product
With Press Ganey, I think the challenges that we are having from an interoperability standpoint are...
Login or Create an Account to see details.
Relationship
Press Ganey restructured their team support, so things don't go unanswered when our person is on...
Login or Create an Account to see details.
Relationship, Value
Press Ganey doesn't have a good peer group. The product is also very expensive for smaller nursing...
Login or Create an Account to see details.
Product
Reducing the number of clicks in Patient Experience would make things easier. With Patient...
Login or Create an Account to see details.
Relationship
Press Ganey unveiled an amazing partnership with Epic. When Press Ganey designed their new fusion...
Login or Create an Account to see details.
Culture, Value
Press Ganey still charges us per provider. A portion of our contract allows us to have a certain...
Login or Create an Account to see details.
Relationship, Product
Forsta is Press Ganey's new platform, and it allows a lot more flexibility in how we can survey...
Login or Create an Account to see details.
Relationship
We work well with Press Ganey. Our experience is often dependent on the person. I have been working...
Login or Create an Account to see details.
Relationship
Press Ganey has promised to keep us advised of the technology breakdown so that we can prepare for...
Login or Create an Account to see details.
Relationship
Press Ganey went through some changes with their process, and there were some hiccups. In the last...
Login or Create an Account to see details.
Operations
We have new people using Patient Experience all the time. One of the bundle things that Press Ganey...
Login or Create an Account to see details.
Product, Value
We have been with Press Ganey's system for many years. It has worked well for us. The product is...
Login or Create an Account to see details.
Operations, Product
The Patient Experience online tool is detailed but intuitive. It seems to be easy to catch on to,...
Login or Create an Account to see details.
Relationship
We have been generally happy with the service from Press Ganey. I have seen a lot of different...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Press Ganey’s platforms are a bit old and outdated, and they keep acquiring companies to fix that,...
Login or Create an Account to see details.
Product
There is a lack of intuitive reporting with Press Ganey's system. The reporting platform is very...
Login or Create an Account to see details.
Product, Value
With Press Ganey's product, I am seeing the identification of opportunities and resources necessary...
Login or Create an Account to see details.
Loyalty
We are hoping to upgrade our Press Ganey platform to their human experience platform, which was...
Login or Create an Account to see details.
Relationship
Press Ganey has moved away from dedicated advisors, so to some degree, we lost the relationship that...
Login or Create an Account to see details.
Product
Patient Experience seems pretty easy to use. I have tested some of the text and email surveys, and...
Login or Create an Account to see details.
Product
We are using the basic Patient Experience platform and PGFusion. The vendor did some upgrades on...
Login or Create an Account to see details.
Loyalty, Relationship
When I first came to work in patient experience, I knew that I needed the most sophisticated, savvy,...
Login or Create an Account to see details.
Relationship
I have seen an evolution of science and innovation from Press Ganey, and that has been most...
Login or Create an Account to see details.
Product
We are using our ambulatory tech survey with our vendor. We send the survey and get feedback from...
Login or Create an Account to see details.
Culture
There are very distinct things in my contract that the vendor has specified they will not charge me...
Login or Create an Account to see details.
Relationship, Operations
The change to Press Ganey was relatively smooth, and we ended up having to restructure. The person...
Login or Create an Account to see details.
Loyalty, Relationship
Press Ganey hasn’t pushed for satisfaction surveys by text, email, or phone, so we are waiting. They...
Login or Create an Account to see details.
Loyalty, Relationship
We are part of a health system that uses Press Ganey, but if there were a survey vendor more...
Login or Create an Account to see details.
Relationship
We have an extremely responsive account representative. They do updates for us, and the reports and...
Login or Create an Account to see details.
Product
Someone has to be pretty tech savvy to use the system. It is based on the management of charge...
Login or Create an Account to see details.
Relationship
The vendor has a vision of where things need to go with the solution, but we don't feel Press Ganey...
Login or Create an Account to see details.
Relationship
Press Ganey is responsive. We have an account representative, so we rarely have to use the Contact...
Login or Create an Account to see details.
Relationship
We think of Press Ganey as a vendor and not a partner in helping us improve the patient experience....
Login or Create an Account to see details.
Relationship
The advisor who owns our account is spectacular and makes sure that individual partners don’t look...
Login or Create an Account to see details.
Culture, Relationship
Press Ganey tends to purchase companies and then figure out how they are going to meld into their...
Login or Create an Account to see details.
Product
There should be a greater ability to take comments within the product, do analysis, and pull in not...
Login or Create an Account to see details.
Relationship
We like that Press Ganey has a huge database for healthcare. We also like that they are willing to...
Login or Create an Account to see details.
Relationship, Operations
Sometimes, our analytics people come up with ideas that Press Ganey hasn't come up with. The vendor...
Login or Create an Account to see details.
Relationship
We appreciate what Press Ganey does because if they didn't do it, we would probably have to come up...
Login or Create an Account to see details.
Relationship, Product, Value
With the data and analytics we have received from Press Ganey, we have been able to convince people...
Login or Create an Account to see details.
Operations
During our implementation, the vendor made sure that the right people were dedicated to our team....
Login or Create an Account to see details.
Culture, Operations
The vendor front-loads their initiation process and training. A lot of their equipment is...
Login or Create an Account to see details.
Loyalty, Value
Press Ganey recently integrated their systems with Epic's systems, and everyone is pumped. Some of...
Login or Create an Account to see details.
Relationship, Product
Press Ganey has acquired a lot of things, and they have made a lot of changes. That is fine the...
Login or Create an Account to see details.
Relationship
The vendor does almost all of the things we need them to very well, but there are a few service...
Login or Create an Account to see details.
Relationship
The working relationship that I have with our managing director at Press Ganey is the special...
Login or Create an Account to see details.
Relationship
Press Ganey does a once-a-year survey, and it is a long survey. Its length is our biggest obstacle....
Login or Create an Account to see details.
Relationship
Press Ganey has done a lot of work to try to survey folks, but I haven't seen a lot of the results...
Login or Create an Account to see details.
Relationship, Product
From what I have seen from Press Ganey’s surveys, they have a pretty user-friendly format.
Login or Create an Account to see details.
Relationship
The Press Ganey team that kicked off our engagement had some good executive-level people in the...
Login or Create an Account to see details.
Loyalty
I love the road map from Press Ganey. They are moving into a more holistic view of the human...
Login or Create an Account to see details.
Loyalty, Relationship
Press Ganey has been very good at bringing us to the table to get our input on the development of...
Login or Create an Account to see details.
Operations
Something that Press Ganey could improve about their implementation process would be having an...
Login or Create an Account to see details.
Relationship, Product
The natural language processor in Patient Experience is really good at helping surface insights from...
Login or Create an Account to see details.
Relationship
The support team from Press Ganey is excellent. They are very responsive when we need some support,...
Login or Create an Account to see details.
Operations
We did an upgrade with Patient Experience, and while on the surface the service didn’t change, the...
Login or Create an Account to see details.
Relationship, Operations
Press Ganey is doing some good work with us, but I do have some questions about certain things. In...
Login or Create an Account to see details.
Product
Patient Experience does what we need it to do. There is a learning curve with the product’s ease of...
Login or Create an Account to see details.
Loyalty, Relationship
Press Ganey has built a universe, and they are continuing to expand and acquire different slices....
Login or Create an Account to see details.
Loyalty
We have experienced some gains and improvements in our clinic settings with Patient Experience, and...
Login or Create an Account to see details.
Relationship
I would recommend Patient Experience cautiously. Press Ganey can be a partner, but we have to be...
Login or Create an Account to see details.
Loyalty
We have some new services with Press Ganey that we should be bringing online soon. I am excited...
Login or Create an Account to see details.
Relationship
Our experience with Press Ganey has improved over the past year. We have made some gains in...
Login or Create an Account to see details.
Loyalty, Relationship
We recently had an instance where we added a survey that will be mandated and required by CMS next...
Login or Create an Account to see details.
Relationship
I have been honest and transparent with Press Ganey, and they have said the right things. I know the...
Login or Create an Account to see details.
Loyalty, Relationship
Press Ganey is constantly looking to upgrade their platform and how they work with us, and they do...
Login or Create an Account to see details.
Product
Press Ganey upgrades their platform every so often, and sometimes the upgrades are a little clunky....
Login or Create an Account to see details.
Relationship
Press Ganey has a very strong team that is helpful to us. Press Ganey has always been very attentive...
Login or Create an Account to see details.
Relationship
Overall, we are very satisfied with the system. It is meeting our needs, and we have received...
Login or Create an Account to see details.
Relationship
The investment that Press Ganey has put into their strategic consulting branch over the last few...
Login or Create an Account to see details.
Relationship, Product
The only improvement that I would recommend Press Ganey make would be for them to have a more...
Login or Create an Account to see details.
Relationship
If we need more support from the vendor, they will offer it to us. Press Ganey is a fantastic...
Login or Create an Account to see details.
Product
I would love for the solution to spot trends based on the information that is put into it. Right...
Login or Create an Account to see details.
Relationship
Press Ganey is very good to us. We have reorganized our support team with them, and things have been...
Login or Create an Account to see details.
Value
I think Patient Experience is working well. The ease of use for the patients is getting better. I...
Login or Create an Account to see details.
Loyalty
Press Ganey is developing a partnership with Epic, and we are pretty excited about what that is...
Login or Create an Account to see details.
Relationship
The investment that Press Ganey has put into their strategic consulting branch over the last few...
Login or Create an Account to see details.
Relationship, Product
The only improvement that I would recommend Press Ganey make would be for them to have a more...
Login or Create an Account to see details.
Relationship
If we need more support from the vendor, they will offer it to us. Press Ganey is a fantastic...
Login or Create an Account to see details.
Product
I would love for the solution to spot trends based on the information that is put into it. Right...
Login or Create an Account to see details.
Relationship
Overall, we are very satisfied with the system. It is meeting our needs, and we have received...
Login or Create an Account to see details.
Relationship
When I started, Press Ganey really seemed to want to partner with us around the patient experience....
Login or Create an Account to see details.
Relationship
Press Ganey sometimes seems slow to react to changes in the market, so they get behind the...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Press Ganey seems to be on the AI path, but we want to see them catch up with some of the technology...
Login or Create an Account to see details.
Relationship, Product
At our organization, we oversurvey people. Survey fatigue is real, and we sometimes irritate people....
Login or Create an Account to see details.
Relationship
Press Ganey goes above and beyond. We have never worked with a vendor who was more attentive and...
Login or Create an Account to see details.
Relationship, Operations
Press Ganey has been fantastic to work with. Anytime there is an update, they meet with us...
Login or Create an Account to see details.
Operations
Our project managers were trained by Press Ganey, and they all said that that training was fabulous....
Login or Create an Account to see details.
Product
We have to play a bit with the data Press Ganey gives us to clean before we can pass it on to our...
Login or Create an Account to see details.
Culture, Value
We receive more than our money's worth with Press Ganey. We have overused the system and gone above...
Login or Create an Account to see details.
Featured Report
Preferences