Patient Experience
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Subject Expert
Adam Cherrington
Senior Research Director
Commentary Summary
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User Commentary
Press Ganey did a huge implementation of their new platform, which is very easy to use, and they...
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Press Ganey has fantastic advisors and has been very proactive when they have released new...
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One of the new releases Press Ganey has made is great and has increased my capacity so that I am...
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The solution is a great tool. Press Ganey listens to their customers and adds new functionalities...
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The only negative of the solution is that the process of pulling information from it isn't very...
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Press Ganey is a very good partner. We have no complaints about working with them. They provide...
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We have used the Press Ganey product, and we have liked what we have seen. The vendor's products...
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Most of our patients think that the Press Ganey forms are easy to fill out.
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We are sunsetting Press Ganey's product because of cost and the fact that our organization feels...
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Press Ganey did not keep their promises. We struggled with development timelines. The vendor was...
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There were lots of unexpected charges from Press Ganey and overages when I first got involved...
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I never went into the system because I felt it was cumbersome. When I tried to do reports and pull...
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Considering the only true competitor to Press Ganey's product, I would buy Press Ganey's product...
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In terms of back-end functionality, we don't feel that the tool is customizable enough for what we...
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Few of the services we use from Press Ganey actually impact our results. We use Press Ganey's tools...
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Press Ganey doesn't charge for every little thing. I can call, ask questions, and get information...
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The vendor sends out educational opportunities every month, and the vendor offers webinars so that...
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The vendor is pretty proactive, and they keep us informed of the latest news. If something is going...
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I would recommend Press Ganey. I would let others know that Press Ganey has been good for us. They...
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The feedback that we get from our patients is that they can't always understand the person on the...
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I have personally used the Press Ganey product as a patient and have found it to be very easy to...
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The analytics provided by the Press Ganey product allows for user correlations of the survey...
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Press Ganey's product is effective at getting patient feedback. The product does exactly what it is...
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I hate the report functions in the product. The product is difficult to navigate and use, and...
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The way our contract is set up with the vendor, there are no add-on charges.
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The vendor did a total upgrade to the system not long ago, and that made reports difficult to...
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In comparing the system to others we use, we have found that uploading patient information and...
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Press Ganey has a vision, but they are not quite delivering on it yet. They overpromise and...
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Press Ganey’s product is doing what it is supposed to do. It is easy enough to use and intuitive enough....
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We keep our end users out of Press Ganey's software because it is so complicated. It isn’t...
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There are delays in Press Ganey’s service. Sometimes it takes them longer to address issues, but I...
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Press Ganey assigned an account team to us, and they are very responsive. We have a nice relationship....
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Within the product, the lack of survey customization continues to be a barrier, and Press Ganey...
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Press Ganey does a really good job with their consultative support.
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The Press Ganey product’s new portal doesn't allow much customization and flexibility unless we are...
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We do 100% of our unplanned communication with Press Ganey through email, even though we have...
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The folks at Press Ganey that we interact with on a daily basis are the technical representative and...
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Press Ganey's solution offers the ability to do text, email, and paper surveying. It is easy to...
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We have a desire to keep Press Ganey's solution as long as Press Ganey can compete and provide us...
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I think Press Ganey is the biggest healthcare surveying company nationally, and that is the biggest...
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Press Ganey’s technology is good. The website is much easier to use than it was before. We measure...
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I wish Press Ganey would communicate with us a little more. In the past, we had a glitch where a...
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I don’t have much for Press Ganey to improve on. They are very good about making regular calls and...
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We have looked at a couple of other vendors because the return rate with Press Ganey's system is not...
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When we ask the vendor for best practices on our monthly calls, they give us some. They have...
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We are always looking at different vendors and what they can provide, but we don't have a short-term...
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Press Ganey has kept all their promises and then some. We have had the same team in terms of account...
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We have gone back and forth with Press Ganey over additions outside of the contract. We have...
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Sometimes, we can only make changes on a quarterly basis, but that is the nature of how the data is...
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If Press Ganey wants to come on-site for training, we have to pay for part of it as it is written...
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The one advantage of Press Ganey's new platform is that they do a ton of online training. The vendor...
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Press Ganey supports everything we need and more. If something doesn't work, I reach out to the...
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Press Ganey's new platform is much better than their old platform. The entire interface and...
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We are working toward Press Ganey Patient Experience driving all the outcomes we want. I am working...
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In all fairness to Press Ganey, there is a CMS mandate to mail surveys for CAHPS programs. There is...
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With all the changes I have wanted to see over the last few years, the vendor has worked around...
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Press Ganey is okay. The system is good, but the vendor changed it, and I am not as well versed in...
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My issue with the system is that some of the questions are not truly indicative of healthcare. Some...
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Press Ganey is best in breed. They are one of the industry leaders, and they have a lot of resources...
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Press Ganey recently changed their platform for getting patient-satisfaction results, and the...
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Because we are a specialty facility, the system is hard because it doesn't have questions that are...
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An outcome that we have seen is improvement in our scheduling and our call centers. We have been...
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A lot of times, we have to do a lot of follow-up. There is a lot of back-and-forth in trying to get...
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We had miscommunication about timelines during our implementation. We thought something was going to...
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Most of the training is through Press Ganey's website. There isn't anything specific that comes from...
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It has taken me a while to get used to using the product. Press Ganey just changed their website, so...
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Our experience with Press Ganey has been great. We haven't had any issues. They are easy to talk to,...
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Press Ganey acquired the rounding tools, so they have iRound now. They sent us an invitation for a...
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We are not nickel-and-dimed because the costs for Press Ganey are inclusive. The vendor packages the...
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Press Ganey has been phenomenal at keeping promises. They also pull us in for an executive...
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Press Ganey has gotten better. Their costs have come down a lot. Even though Press Ganey is a...
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If someone reaches out to Press Ganey, they always loop us in so that we know what our teams are...
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Press Ganey has a great team, but their training does depend on who we get. Some people are better...
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Press Ganey doesn't get involved with third-party vendors, so that is my only ding against them....
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Press Ganey's tools are extremely comprehensive, actionable, and easy to understand. The vendor is...
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Press Ganey doesn't quite meet all our needs. The issue isn't necessarily that the vendor doesn't...
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Press Ganey does a great job because they have such a huge database. They are very good at...
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The vendor falls a little short when it comes to figuring out what patients want outside of the...
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Press Ganey has a lot of advisors, and they rotate them around quite a bit. That makes it hard for...
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Our executives would say that our performance is an outcome that we have received from the system....
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When any contract comes up for renewal, I think that we will always make comparisons because that is...
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I would absolutely choose the product again. Press Ganey has the right tools and the right vision...
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Press Ganey tries to avoid charging for every little thing. The things that we have to pay extra for...
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We have seen outcomes through the reports. We get the same data out of the system that we used to...
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It was easy to get things into the EMR with the integration through Press Ganey Patient Experience.
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Every time that I have had to send something to customer support, I have gotten a response almost...
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Press Ganey upgraded the system, and we are using it a little more robustly now. The platform has...
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We have a dedicated resource from Press Ganey who can help with things like training.
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We have good returns due to the ease of use for the patient. The product is expensive but worth it....
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Press Ganey has a brand-new web platform that I feel very comfortable with, but the other directors...
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We have had some bumps and blips. The vendor has good implementations, but they are not always...
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I would love for the Press Ganey system to make better graphs. I don’t like the graphs, so I still...
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The vendor is very prompt about fixing things, and I always get a follow-up call the same day. I...
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I am not an IT person, but it seems like we have been able to integrate the product. Our IT people...
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I like Press Ganey’s product. I can slice and dice the data any way I need to.
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A significant outcome of engaging with Press Ganey is that we have really been able to increase...
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With the Press Ganey product, we can drill down and segment our data by units and have different...
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For the traditional capped services that are mandated by CMS, we feel more comfortable with Press...
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Press Ganey’s training is very much pushed out compared to another product where the training is self-driven....
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Press Ganey will sometimes tell us that they are going to send us something, but then they won't...
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People respond better to visual data than other kinds of data, and Patient Voice gives us a lot of...
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I would say the ability to customize is getting better, but the process is very cumbersome. Press...
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The one benefit that Press Ganey has over other organizations is their thought leadership. They...
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Since we are considering other solutions, the vendor is suddenly kicking into high gear. That has...
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Having more personalized communication is really important. The people that I work with at Press...
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The vendor avoids overcharging. We have a master service agreement.
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Press Ganey provides a lot of tools. They are getting better at providing tools in a good way for an...
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The vendor is working on delivering new technology. Press Ganey has gotten so large, so they aren’t...
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We need more avenues of communication. Things sometimes just go to one source, and they don’t...
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Press Ganey is an outstanding partner. We use Patient Voice mostly for quality and patient...
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It took a lot of work for us to get the data back from Patient Voice in a raw form so that we could...
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Press Ganey does not nickel-and-dime us. In fact, they did a special project for us, and it took...
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We can customize and target questions in Patient Voice, but it takes a bit of work. Press Ganey...
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The survey tool is not timely. I don’t think that is the vendor’s fault; I think the government has...
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We have been working with Press Ganey for a while. We use them in a couple of areas but not every...
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The information from Patient Voice is good, but sometimes we have a hard time understanding the...
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I tend to have a loud voice and stomp my feet. Press Ganey has changed who I work with, and they...
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We have a representative from Press Ganey who is very responsive to our needs and our inquiries. Our...
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Press Ganey is actually rolling out a completely new platform, and it seems very fast and user...
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I don't know whether Press Ganey could do better for us. They are really great to work with. I am...
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Press Ganey hasn't come on-site a lot, even before COVID-19. They don't always provide at-the-elbow...
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Patient Voice is really easy for patients to use, and the electronic survey is phenomenal, easy to...
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Right now, Patient Voice is very cumbersome. It isn't user friendly. We have to keep picking...
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The product does good, and it is probably a good networking opportunity for others to see where they...
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Especially with COVID-19, we are incorporating more data to see how things are. We are trying to get...
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Press Ganey does telephone surveys. The problem with that is that some patients will pick up the...
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The vendor does a pretty good job. There are people available when I need to ask questions. They do...
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We live in a rural community with a lot of elderly people, so the ease of use for patients could...
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Different people learn in different ways. It is not always feasible for Press Ganey to teach...
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Press Ganey uses paper documentation. I don't get why Press Ganey isn't sending electronic surveys....
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Patient Voice is what it is. It is not unlike any other tool we have. We have to decipher the...
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In the past couple of years, we have significantly improved our overall satisfaction scores at our...
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