Patient Experience Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
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User Commentary
Relationship, Product
Press Ganey tests and validates its tools, uses standard scales, and provides psychometric reports....
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Culture
We've come a long way with Press Ganey. We have a negotiated contract, and it covers everything that...
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Relationship
Press Ganey is trying really hard to be my friend. What I love about them is that I meet with them...
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Relationship
When Press Ganey presents something new, we are really data geeks with all this stuff and have our...
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Relationship
Press Ganey has been very good when it comes to partnership, and I would recommend them. There are...
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Relationship, Product
The requests I make go through our patient experience department because it's fairly big, so I don't...
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Relationship
Regarding Press Ganey’s support people, they don't come directly to me and say they are from Press...
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Loyalty
Apparently, Press Ganey is supposed to be coming out with something that gives us more of a...
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Product
With Patient Experience, I don't mind monitoring numerical trends, but purely for monitoring. I use...
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Product
I would buy Patient Experience again, probably because there are limited options. Press Ganey is big...
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Relationship
Press Ganey offers great support. They have online support. We have regular calls. Our regional...
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Product
The solution could still be a little more user friendly for our people who are not data smart or analytical....
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Relationship, Operations
I personally am a very hands-on person. I like to take notes and actually see things. I like...
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Operations, Product
The solution is very easy to use. The vendor has really worked hard over the last couple of years...
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Loyalty, Relationship
We have been a Press Ganey shop forever. They have assisted us with more things in the last little...
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Relationship, Product
While Press Ganey's product is good, I feel like it is a little behind the times with technology....
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Operations
With the tool, there are a lot of ways to pull individual reports, but that often depends on user...
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Relationship
I have been satisfied with Press Ganey. The one thing that could be better is the level of...
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Operations, Product
We rolled out iRound this last year, which is a variation of Press Ganey's solution, and we have had...
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Relationship
Press Ganey is definitely impactful to decisions that are being made. We look at the surveys pretty...
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Product
I do not know whether Press Ganey's solution has this capability or whether it is something they...
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Product
Press Ganey is integrated with MEDITECH, and all the patient information flows to the EHR. Even as a...
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Product
We get very low response rates with Press Ganey, and I do not like the lack of visibility into which...
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Operations
I have never gotten training from Press Ganey. Press Ganey relies heavily on a train-the-trainer...
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Product
I don't know what other options are out there, but I don't love Press Ganey. However, the solution works....
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Product
I haven't had any trouble with Press Ganey's system. It's always been so great that I can just set...
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Product
I love being able to break out the data, and I love the way that it's laid out in the solution.
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Relationship, Product
I can look at our survey response rates by service line in Press Ganey's system, and that is great,...
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Relationship
Press Ganey’s people do great, and they get back to us and resolve issues the same day we report...
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Relationship
There are area regional representatives that are our primary contacts, and then there are consulting...
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Product
We’d like some sort of real-time recognition tool where a patient could recognize their nurse while...
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Relationship, Product
Press Ganey is somewhere between moderately and strongly sensitive to ad hoc or customization...
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Product
The PGFusion reporting tool is very robust and also extremely customizable to our own ad hoc query...
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Loyalty, Product
Patient Experience is a good tool, depending on what our goals are. If we were really interested in...
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Loyalty, Value
We are going to move away from Press Ganey. They are pretty pricey, so cost is a factor. We are...
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Relationship
Application support from Press Ganey has been inconsistent. We initially had one assigned contact,...
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Relationship, Operations
Overall, with Press Ganey, we have brought on a significant number of new providers, and getting...
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Operations
There was no training from Press Ganey over the past year, partly because I did not reach out due to...
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Relationship, Value
We sometimes consider whether we should look at other programs, but when we have compared options in...
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Value
Press Ganey has so many different tools. For example, employee engagement and patient satisfaction...
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Relationship, Product
The tools in Patient Experience are great, and they talk to each other. The whole experience is...
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Operations
The engagement work with Press Ganey was fair overall. This was our first engagement survey in a...
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Operations
With Press Ganey offering so many services, their training is now primarily online. They have a lot...
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Relationship
Press Ganey has no connection to Epic because the services we use from them do not tie into our EHR.
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Loyalty, Product
Patient Experience is easy to use. As things change and technology advances, it is nice to see that...
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Relationship
We have had some challenges around data transmission in Patient Experience, and Press Ganey has had...
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Product
I enjoy working with Press Ganey. Patient Experience is easy to use, and it is easy to run data in...
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Product
Getting comments regularly from Press Ganey is very useful. Their NarrativeDX tool is pretty...
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Loyalty, Relationship
We are working with Press Ganey to improve how we are tying survey data to operational metrics, and...
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Relationship
We have access to a lot of people at different levels of Press Ganey, and they have all been very...
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Product
The upgrades for Patient Experience are all web-based, so they are seamless. We don’t have to do...
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Loyalty, Product
Press Ganey is in the early stages of integrating some of the Patient Experience data into Epic...
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Loyalty
I am satisfied with the solution. I want to understand what Press Ganey’s road map looks like. I...
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Culture, Relationship
Press Ganey keeps all their promises eventually. That rarely happens as quickly as we want it to,...
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Operations, Product
Regarding the ease of use for end users, we have a few areas where our users tend to need a little...
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Relationship
We have had a lot of turnover with our representative who we are supposed to work with to make sure...
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Operations
I think the UX just changes. The vendor does have training. It is hard for users to get to and find....
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Relationship, Product, Value
Right now, we are integrating all our different levels of care into the system. I think we finally...
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Relationship
Press Ganey tends to promise new solutions and innovations, but they don't execute on time. They...
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Loyalty, Product
I have learned that Press Ganey and Epic are working to pull data into Epic's solutions, and it is...
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Relationship
Press Ganey is responsive. We sit down with them regularly in their strategic business sessions and...
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Operations
Press Ganey's training doesn't touch a lot of physicians. We are just working with a small group and...
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Culture, Value
Whether Press Ganey avoids charging for every little thing depends on who is asked. I would say they...
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Loyalty, Relationship
I like Press Ganey. We have been on their platform for years. I like their tool, their benchmarking,...
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Relationship, Operations
We launched our Google Reviews with Press Ganey, so we started managing our star ratings and...
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Relationship
I don't know that Press Ganey has continued to advance the tool a lot since we have had it.
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Product
The ease of the system depends on who the end user is. For patients, I would score it higher than...
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Product, Value
We are very satisfied with the system. We are getting a lot of great insights, not just from the...
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Product
I always recommend Press Ganey. The product is easy. My team uses it well, and we have no issues....
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Relationship
I would like Press Ganey to proactively reach out more with the CMS changes. They do a pretty good...
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Relationship
We have had executives visit our organization and speak, so the executive involvement from the...
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Product
I really like Press Ganey’s integrated platform. Organizations often use something for patient...
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Operations
The thing that Press Ganey doesn’t do well is that they often have new products. I like the...
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Relationship, Operations
I think the people at Press Ganey who handle our account on a day-to-day basis don't know how to...
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Relationship
Press Ganey is terrible at being proactive. Things just appear and are changed and come out of left...
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Value
Press Ganey was the most willing to work with us on our price, so I initially felt like I must be...
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Relationship, Product
Press Ganey is always updating the product. I like that. They are always improving. They absolutely...
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Culture
We have a great relationship with Press Ganey, and we can negotiate things or settle on some things...
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Relationship
We are a development partner with Press Ganey, so if something doesn't work as promised or promoted,...
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Operations, Product
Press Ganey does very well with implementations and upgrades. The only thing that we have issues...
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Product
We use Press Ganey’s system for all our patient experience surveys and regulatory surveys. It...
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Loyalty, Relationship
When we meet with Press Ganey, we can talk about how we are going to serve our patients better...
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Culture, Relationship
Press Ganey always seems to be a little behind the curve with some of their technology. To catch up,...
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Relationship
Once we get on Press Ganey’s case about things, they are more proactive. However, we have to...
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Product
We would like more of an ability to do automated reporting and graphs without having to jump into...
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Product
With this solution, it is very challenging for someone new to come on board and know what to do. It...
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Relationship, Product
Press Ganey is the leader in the industry. Based on all the other companies that I have worked with...
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Relationship
There is a lack of proactive communication from Press Ganey to individual users. We are part of a...
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Product
We have had trouble with the integration between Press Ganey and our data. We have struggled with...
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Loyalty
If we were starting over, I would survey the market, but we would probably land right back here with...
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Relationship
Healthcare is challenging. Press Ganey is trying to help, but in some ways, they are in the same...
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Loyalty
The vendor’s releases are not always ready for prime time. They are released before they are ready....
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Commentary Summary
Comment Type Breakout