Patient Experience
Filtered view: All

Subject Expert
Adam Cherrington
Senior Research Director
KLAS Senior Research Director - Adam Cherrington
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Manager

Press Ganey did a huge implementation of their new platform, which is very easy to use, and they...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Press Ganey has fantastic advisors and has been very proactive when they have released new...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the new releases Press Ganey has made is great and has increased my capacity so that I am...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution is a great tool. Press Ganey listens to their customers and adds new functionalities...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only negative of the solution is that the process of pulling information from it isn't very...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Press Ganey is a very good partner. We have no complaints about working with them. They provide...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We have used the Press Ganey product, and we have liked what we have seen. The vendor's products...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Most of our patients think that the Press Ganey forms are easy to fill out.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are sunsetting Press Ganey's product because of cost and the fact that our organization feels...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Press Ganey did not keep their promises. We struggled with development timelines. The vendor was...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There were lots of unexpected charges from Press Ganey and overages when I first got involved...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I never went into the system because I felt it was cumbersome. When I tried to do reports and pull...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Considering the only true competitor to Press Ganey's product, I would buy Press Ganey's product...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of back-end functionality, we don't feel that the tool is customizable enough for what we...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Few of the services we use from Press Ganey actually impact our results. We use Press Ganey's tools...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Press Ganey doesn't charge for every little thing. I can call, ask questions, and get information...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor sends out educational opportunities every month, and the vendor offers webinars so that...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is pretty proactive, and they keep us informed of the latest news. If something is going...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would recommend Press Ganey. I would let others know that Press Ganey has been good for us. They...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The feedback that we get from our patients is that they can't always understand the person on the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have personally used the Press Ganey product as a patient and have found it to be very easy to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The analytics provided by the Press Ganey product allows for user correlations of the survey...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Press Ganey's product is effective at getting patient feedback. The product does exactly what it is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I hate the report functions in the product. The product is difficult to navigate and use, and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The way our contract is set up with the vendor, there are no add-on charges.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor did a total upgrade to the system not long ago, and that made reports difficult to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In comparing the system to others we use, we have found that uploading patient information and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Press Ganey has a vision, but they are not quite delivering on it yet. They overpromise and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Press Ganey’s product is doing what it is supposed to do. It is easy enough to use and intuitive enough....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We keep our end users out of Press Ganey's software because it is so complicated. It isn’t...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are delays in Press Ganey’s service. Sometimes it takes them longer to address issues, but I...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Press Ganey assigned an account team to us, and they are very responsive. We have a nice relationship....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Within the product, the lack of survey customization continues to be a barrier, and Press Ganey...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Press Ganey does a really good job with their consultative support.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Press Ganey product’s new portal doesn't allow much customization and flexibility unless we are...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We do 100% of our unplanned communication with Press Ganey through email, even though we have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The folks at Press Ganey that we interact with on a daily basis are the technical representative and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Press Ganey's solution offers the ability to do text, email, and paper surveying. It is easy to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a desire to keep Press Ganey's solution as long as Press Ganey can compete and provide us...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think Press Ganey is the biggest healthcare surveying company nationally, and that is the biggest...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Press Ganey’s technology is good. The website is much easier to use than it was before. We measure...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I wish Press Ganey would communicate with us a little more. In the past, we had a glitch where a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I don’t have much for Press Ganey to improve on. They are very good about making regular calls and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have looked at a couple of other vendors because the return rate with Press Ganey's system is not...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we ask the vendor for best practices on our monthly calls, they give us some. They have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are always looking at different vendors and what they can provide, but we don't have a short-term...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Press Ganey has kept all their promises and then some. We have had the same team in terms of account...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have gone back and forth with Press Ganey over additions outside of the contract. We have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes, we can only make changes on a quarterly basis, but that is the nature of how the data is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If Press Ganey wants to come on-site for training, we have to pay for part of it as it is written...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The one advantage of Press Ganey's new platform is that they do a ton of online training. The vendor...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Press Ganey supports everything we need and more. If something doesn't work, I reach out to the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Press Ganey's new platform is much better than their old platform. The entire interface and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are working toward Press Ganey Patient Experience driving all the outcomes we want. I am working...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In all fairness to Press Ganey, there is a CMS mandate to mail surveys for CAHPS programs. There is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With all the changes I have wanted to see over the last few years, the vendor has worked around...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Press Ganey is okay. The system is good, but the vendor changed it, and I am not as well versed in...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

My issue with the system is that some of the questions are not truly indicative of healthcare. Some...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Press Ganey is best in breed. They are one of the industry leaders, and they have a lot of resources...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Press Ganey recently changed their platform for getting patient-satisfaction results, and the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Because we are a specialty facility, the system is hard because it doesn't have questions that are...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

An outcome that we have seen is improvement in our scheduling and our call centers. We have been...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A lot of times, we have to do a lot of follow-up. There is a lot of back-and-forth in trying to get...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had miscommunication about timelines during our implementation. We thought something was going to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Most of the training is through Press Ganey's website. There isn't anything specific that comes from...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It has taken me a while to get used to using the product. Press Ganey just changed their website, so...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our experience with Press Ganey has been great. We haven't had any issues. They are easy to talk to,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Press Ganey acquired the rounding tools, so they have iRound now. They sent us an invitation for a...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are not nickel-and-dimed because the costs for Press Ganey are inclusive. The vendor packages the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Press Ganey has been phenomenal at keeping promises. They also pull us in for an executive...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Press Ganey has gotten better. Their costs have come down a lot. Even though Press Ganey is a...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If someone reaches out to Press Ganey, they always loop us in so that we know what our teams are...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Press Ganey has a great team, but their training does depend on who we get. Some people are better...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Press Ganey doesn't get involved with third-party vendors, so that is my only ding against them....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Press Ganey's tools are extremely comprehensive, actionable, and easy to understand. The vendor is...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Press Ganey doesn't quite meet all our needs. The issue isn't necessarily that the vendor doesn't...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Press Ganey does a great job because they have such a huge database. They are very good at...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor falls a little short when it comes to figuring out what patients want outside of the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Press Ganey has a lot of advisors, and they rotate them around quite a bit. That makes it hard for...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our executives would say that our performance is an outcome that we have received from the system....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When any contract comes up for renewal, I think that we will always make comparisons because that is...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would absolutely choose the product again. Press Ganey has the right tools and the right vision...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Press Ganey tries to avoid charging for every little thing. The things that we have to pay extra for...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have seen outcomes through the reports. We get the same data out of the system that we used to...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It was easy to get things into the EMR with the integration through Press Ganey Patient Experience.

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Every time that I have had to send something to customer support, I have gotten a response almost...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Press Ganey upgraded the system, and we are using it a little more robustly now. The platform has...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a dedicated resource from Press Ganey who can help with things like training.

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have good returns due to the ease of use for the patient. The product is expensive but worth it....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Press Ganey has a brand-new web platform that I feel very comfortable with, but the other directors...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had some bumps and blips. The vendor has good implementations, but they are not always...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would love for the Press Ganey system to make better graphs. I don’t like the graphs, so I still...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is very prompt about fixing things, and I always get a follow-up call the same day. I...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am not an IT person, but it seems like we have been able to integrate the product. Our IT people...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like Press Ganey’s product. I can slice and dice the data any way I need to.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A significant outcome of engaging with Press Ganey is that we have really been able to increase...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With the Press Ganey product, we can drill down and segment our data by units and have different...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For the traditional capped services that are mandated by CMS, we feel more comfortable with Press...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Press Ganey’s training is very much pushed out compared to another product where the training is self-driven....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Press Ganey will sometimes tell us that they are going to send us something, but then they won't...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People respond better to visual data than other kinds of data, and Patient Voice gives us a lot of...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would say the ability to customize is getting better, but the process is very cumbersome. Press...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The one benefit that Press Ganey has over other organizations is their thought leadership. They...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Since we are considering other solutions, the vendor is suddenly kicking into high gear. That has...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Having more personalized communication is really important. The people that I work with at Press...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor avoids overcharging. We have a master service agreement.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Press Ganey provides a lot of tools. They are getting better at providing tools in a good way for an...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is working on delivering new technology. Press Ganey has gotten so large, so they aren’t...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We need more avenues of communication. Things sometimes just go to one source, and they don’t...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Press Ganey is an outstanding partner. We use Patient Voice mostly for quality and patient...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

It took a lot of work for us to get the data back from Patient Voice in a raw form so that we could...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Press Ganey does not nickel-and-dime us. In fact, they did a special project for us, and it took...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We can customize and target questions in Patient Voice, but it takes a bit of work. Press Ganey...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The survey tool is not timely. I don’t think that is the vendor’s fault; I think the government has...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been working with Press Ganey for a while. We use them in a couple of areas but not every...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The information from Patient Voice is good, but sometimes we have a hard time understanding the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I tend to have a loud voice and stomp my feet. Press Ganey has changed who I work with, and they...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a representative from Press Ganey who is very responsive to our needs and our inquiries. Our...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Press Ganey is actually rolling out a completely new platform, and it seems very fast and user...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't know whether Press Ganey could do better for us. They are really great to work with. I am...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Press Ganey hasn't come on-site a lot, even before COVID-19. They don't always provide at-the-elbow...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Patient Voice is really easy for patients to use, and the electronic survey is phenomenal, easy to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Right now, Patient Voice is very cumbersome. It isn't user friendly. We have to keep picking...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The product does good, and it is probably a good networking opportunity for others to see where they...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Especially with COVID-19, we are incorporating more data to see how things are. We are trying to get...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Press Ganey does telephone surveys. The problem with that is that some patients will pick up the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor does a pretty good job. There are people available when I need to ask questions. They do...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We live in a rural community with a lot of elderly people, so the ease of use for patients could...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Different people learn in different ways. It is not always feasible for Press Ganey to teach...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Press Ganey uses paper documentation. I don't get why Press Ganey isn't sending electronic surveys....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Patient Voice is what it is. It is not unlike any other tool we have. We have to decipher the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the past couple of years, we have significantly improved our overall satisfaction scores at our...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles