Patient Experience
Filtered view: All
Subject Expert
Adam Cherrington
Research Director
Commentary Summary
User Commentary
Press Ganey is okay. The system is good, but the vendor changed it, and I am not as well versed in...
Login or Create an Account to see details.
My issue with the system is that some of the questions are not truly indicative of healthcare. Some...
Login or Create an Account to see details.
Press Ganey is best in breed. They are one of the industry leaders, and they have a lot of resources...
Login or Create an Account to see details.
Press Ganey recently changed their platform for getting patient-satisfaction results, and the...
Login or Create an Account to see details.
Because we are a specialty facility, the system is hard because it doesn't have questions that are...
Login or Create an Account to see details.
An outcome that we have seen is improvement in our scheduling and our call centers. We have been...
Login or Create an Account to see details.
A lot of times, we have to do a lot of follow-up. There is a lot of back-and-forth in trying to get...
Login or Create an Account to see details.
We had miscommunication about timelines during our implementation. We thought something was going to...
Login or Create an Account to see details.
Most of the training is through Press Ganey's website. There isn't anything specific that comes from...
Login or Create an Account to see details.
It has taken me a while to get used to using the product. Press Ganey just changed their website, so...
Login or Create an Account to see details.
Our experience with Press Ganey has been great. We haven't had any issues. They are easy to talk to,...
Login or Create an Account to see details.
Press Ganey acquired the rounding tools, so they have iRound now. They sent us an invitation for a...
Login or Create an Account to see details.
We are not nickel-and-dimed because the costs for Press Ganey are inclusive. The vendor packages the...
Login or Create an Account to see details.
Press Ganey has been phenomenal at keeping promises. They also pull us in for an executive...
Login or Create an Account to see details.
Press Ganey has gotten better. Their costs have come down a lot. Even though Press Ganey is a...
Login or Create an Account to see details.
If someone reaches out to Press Ganey, they always loop us in so that we know what our teams are...
Login or Create an Account to see details.
Press Ganey has a great team, but their training does depend on who we get. Some people are better...
Login or Create an Account to see details.
Press Ganey doesn't get involved with third-party vendors, so that is my only ding against them....
Login or Create an Account to see details.
Press Ganey's tools are extremely comprehensive, actionable, and easy to understand. The vendor is...
Login or Create an Account to see details.
Press Ganey doesn't quite meet all our needs. The issue isn't necessarily that the vendor doesn't...
Login or Create an Account to see details.
Press Ganey does a great job because they have such a huge database. They are very good at...
Login or Create an Account to see details.
The vendor falls a little short when it comes to figuring out what patients want outside of the...
Login or Create an Account to see details.
Press Ganey has a lot of advisors, and they rotate them around quite a bit. That makes it hard for...
Login or Create an Account to see details.
Our executives would say that our performance is an outcome that we have received from the system....
Login or Create an Account to see details.
When any contract comes up for renewal, I think that we will always make comparisons because that is...
Login or Create an Account to see details.
I would absolutely choose the product again. Press Ganey has the right tools and the right vision...
Login or Create an Account to see details.
Press Ganey tries to avoid charging for every little thing. The things that we have to pay extra for...
Login or Create an Account to see details.
We have seen outcomes through the reports. We get the same data out of the system that we used to...
Login or Create an Account to see details.
It was easy to get things into the EMR with the integration through Press Ganey Patient Experience.
Login or Create an Account to see details.
Every time that I have had to send something to customer support, I have gotten a response almost...
Login or Create an Account to see details.
Press Ganey upgraded the system, and we are using it a little more robustly now. The platform has...
Login or Create an Account to see details.
We have a dedicated resource from Press Ganey who can help with things like training.
Login or Create an Account to see details.
We have good returns due to the ease of use for the patient. The product is expensive but worth it....
Login or Create an Account to see details.
Press Ganey has a brand-new web platform that I feel very comfortable with, but the other directors...
Login or Create an Account to see details.
We have had some bumps and blips. The vendor has good implementations, but they are not always...
Login or Create an Account to see details.
I would love for the Press Ganey system to make better graphs. I don’t like the graphs, so I still...
Login or Create an Account to see details.
The vendor is very prompt about fixing things, and I always get a follow-up call the same day. I...
Login or Create an Account to see details.
I am not an IT person, but it seems like we have been able to integrate the product. Our IT people...
Login or Create an Account to see details.
I like Press Ganey’s product. I can slice and dice the data any way I need to.
Login or Create an Account to see details.
A significant outcome of engaging with Press Ganey is that we have really been able to increase...
Login or Create an Account to see details.
With the Press Ganey product, we can drill down and segment our data by units and have different...
Login or Create an Account to see details.
For the traditional capped services that are mandated by CMS, we feel more comfortable with Press...
Login or Create an Account to see details.
Press Ganey’s training is very much pushed out compared to another product where the training is self-driven....
Login or Create an Account to see details.
Press Ganey will sometimes tell us that they are going to send us something, but then they won't...
Login or Create an Account to see details.
People respond better to visual data than other kinds of data, and Patient Voice gives us a lot of...
Login or Create an Account to see details.
I would say the ability to customize is getting better, but the process is very cumbersome. Press...
Login or Create an Account to see details.
The one benefit that Press Ganey has over other organizations is their thought leadership. They...
Login or Create an Account to see details.
Since we are considering other solutions, the vendor is suddenly kicking into high gear. That has...
Login or Create an Account to see details.
Having more personalized communication is really important. The people that I work with at Press...
Login or Create an Account to see details.
The vendor avoids overcharging. We have a master service agreement.
Login or Create an Account to see details.
Press Ganey provides a lot of tools. They are getting better at providing tools in a good way for an...
Login or Create an Account to see details.
The vendor is working on delivering new technology. Press Ganey has gotten so large, so they aren’t...
Login or Create an Account to see details.
We need more avenues of communication. Things sometimes just go to one source, and they don’t...
Login or Create an Account to see details.
Press Ganey is an outstanding partner. We use Patient Voice mostly for quality and patient...
Login or Create an Account to see details.
It took a lot of work for us to get the data back from Patient Voice in a raw form so that we could...
Login or Create an Account to see details.
Press Ganey does not nickel-and-dime us. In fact, they did a special project for us, and it took...
Login or Create an Account to see details.
We can customize and target questions in Patient Voice, but it takes a bit of work. Press Ganey...
Login or Create an Account to see details.
The survey tool is not timely. I don’t think that is the vendor’s fault; I think the government has...
Login or Create an Account to see details.
We have been working with Press Ganey for a while. We use them in a couple of areas but not every...
Login or Create an Account to see details.
The information from Patient Voice is good, but sometimes we have a hard time understanding the...
Login or Create an Account to see details.
I tend to have a loud voice and stomp my feet. Press Ganey has changed who I work with, and they...
Login or Create an Account to see details.
We have a representative from Press Ganey who is very responsive to our needs and our inquiries. Our...
Login or Create an Account to see details.
Press Ganey is actually rolling out a completely new platform, and it seems very fast and user...
Login or Create an Account to see details.
I don't know whether Press Ganey could do better for us. They are really great to work with. I am...
Login or Create an Account to see details.
Press Ganey hasn't come on-site a lot, even before COVID-19. They don't always provide at-the-elbow...
Login or Create an Account to see details.
Patient Voice is really easy for patients to use, and the electronic survey is phenomenal, easy to...
Login or Create an Account to see details.
Right now, Patient Voice is very cumbersome. It isn't user friendly. We have to keep picking...
Login or Create an Account to see details.
The product does good, and it is probably a good networking opportunity for others to see where they...
Login or Create an Account to see details.
Especially with COVID-19, we are incorporating more data to see how things are. We are trying to get...
Login or Create an Account to see details.
Press Ganey does telephone surveys. The problem with that is that some patients will pick up the...
Login or Create an Account to see details.
The vendor does a pretty good job. There are people available when I need to ask questions. They do...
Login or Create an Account to see details.
We live in a rural community with a lot of elderly people, so the ease of use for patients could...
Login or Create an Account to see details.
Different people learn in different ways. It is not always feasible for Press Ganey to teach...
Login or Create an Account to see details.
Press Ganey uses paper documentation. I don't get why Press Ganey isn't sending electronic surveys....
Login or Create an Account to see details.
Patient Voice is what it is. It is not unlike any other tool we have. We have to decipher the...
Login or Create an Account to see details.
In the past couple of years, we have significantly improved our overall satisfaction scores at our...
Login or Create an Account to see details.
Press Ganey only does survey scores. They are doing mixed mode, but we have to do each capture on...
Login or Create an Account to see details.
Press Ganey provides great training materials to our operational leadership to present to our...
Login or Create an Account to see details.
Press Ganey helps us when it comes to access to care. We can look at what people are really thinking...
Login or Create an Account to see details.
If the quality of the Press Ganey product weren't good, we would not continue to use it, and we...
Login or Create an Account to see details.
Press Ganey has helped us to push our organizational initiatives and hold ourselves accountable to...
Login or Create an Account to see details.
Through Patient Voice, we have been able to raise scores on access to care and informing patients...
Login or Create an Account to see details.
I really like the Press Ganey tool because we are able to capture our patient experience feedback....
Login or Create an Account to see details.
Press Ganey is just in the middle of switching from their old improvement portal to their new Press...
Login or Create an Account to see details.
The vendor has a very structured way of collecting things. That is both a pro and a con for them....
Login or Create an Account to see details.
Press Ganey is dominant in the market of emails and paper surveys. This is the ideal tool for people...
Login or Create an Account to see details.
The system can be a little hard to use. We have to understand it. Running reports on the system...
Login or Create an Account to see details.
Press Ganey is very good. I wouldn't have stayed with them for as long as I have if they weren't a...
Login or Create an Account to see details.
When patients access the vendor's surveys, the first thing that they have to put in is their date of...
Login or Create an Account to see details.
We were engaged with Press Ganey during the pandemic. When healthcare entities quit doing surgeries...
Login or Create an Account to see details.
We recently rolled out a bunch of new items from the vendor, and that went as expected. There were...
Login or Create an Account to see details.
The vendor could do a lot more to help with integration. The vendor could offer more dashboards,...
Login or Create an Account to see details.
The vendor has a great new portal that they still haven't consolidated into the other portals. We...
Login or Create an Account to see details.
The quality of the vendor's support depends on the person we talk to. We currently have a phenomenal...
Login or Create an Account to see details.
The vendor was extremely flexible with costs over the last year. The vendor's prices are extremely...
Login or Create an Account to see details.
The vendor is really good and is an incredible partner. I would strongly recommend the vendor to...
Login or Create an Account to see details.
We recently joined Press Ganey through their HPI program. The program aims for a culture of safety....
Login or Create an Account to see details.
It is early, but we are working toward integration. I am positive about the integration process. The...
Login or Create an Account to see details.
Throughout the transition, we have scheduled weekly and monthly calls, and that has been very...
Login or Create an Account to see details.
Featured Report
Preferences