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Patient Experience
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Adam Cherrington
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KLAS Research Director - Adam Cherrington
 
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User Commentary

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Director

Press Ganey is okay. The system is good, but the vendor changed it, and I am not as well versed in...

Jan 2022
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Director

My issue with the system is that some of the questions are not truly indicative of healthcare. Some...

Jan 2022
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CNO

Press Ganey is best in breed. They are one of the industry leaders, and they have a lot of resources...

Jan 2022
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CNO

Press Ganey recently changed their platform for getting patient-satisfaction results, and the...

Jan 2022
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Manager

Because we are a specialty facility, the system is hard because it doesn't have questions that are...

Jan 2022
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Manager

An outcome that we have seen is improvement in our scheduling and our call centers. We have been...

Jan 2022
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Manager

A lot of times, we have to do a lot of follow-up. There is a lot of back-and-forth in trying to get...

Jan 2022
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Manager

We had miscommunication about timelines during our implementation. We thought something was going to...

Jan 2022
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Manager

Most of the training is through Press Ganey's website. There isn't anything specific that comes from...

Jan 2022
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Manager

It has taken me a while to get used to using the product. Press Ganey just changed their website, so...

Jan 2022
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Analyst/Coordinator

Our experience with Press Ganey has been great. We haven't had any issues. They are easy to talk to,...

Jan 2022
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Analyst/Coordinator

Press Ganey acquired the rounding tools, so they have iRound now. They sent us an invitation for a...

Jan 2022
||
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Analyst/Coordinator

We are not nickel-and-dimed because the costs for Press Ganey are inclusive. The vendor packages the...

Jan 2022
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Director

Press Ganey has been phenomenal at keeping promises. They also pull us in for an executive...

Dec 2021
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Director

Press Ganey has gotten better. Their costs have come down a lot. Even though Press Ganey is a...

Dec 2021
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Director

If someone reaches out to Press Ganey, they always loop us in so that we know what our teams are...

Dec 2021
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Director

Press Ganey has a great team, but their training does depend on who we get. Some people are better...

Dec 2021
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Director

Press Ganey doesn't get involved with third-party vendors, so that is my only ding against them....

Dec 2021
||
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Director

Press Ganey's tools are extremely comprehensive, actionable, and easy to understand. The vendor is...

Dec 2021
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Director

Press Ganey doesn't quite meet all our needs. The issue isn't necessarily that the vendor doesn't...

Dec 2021
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Analyst/Coordinator

Press Ganey does a great job because they have such a huge database. They are very good at...

Dec 2021
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Analyst/Coordinator

The vendor falls a little short when it comes to figuring out what patients want outside of the...

Dec 2021
||
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Analyst/Coordinator

Press Ganey has a lot of advisors, and they rotate them around quite a bit. That makes it hard for...

Dec 2021
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Analyst/Coordinator

Our executives would say that our performance is an outcome that we have received from the system....

Dec 2021
||
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Manager

When any contract comes up for renewal, I think that we will always make comparisons because that is...

Nov 2021
||
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Manager

I would absolutely choose the product again. Press Ganey has the right tools and the right vision...

Nov 2021
||
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Manager

Press Ganey tries to avoid charging for every little thing. The things that we have to pay extra for...

Nov 2021
||
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Manager

We have seen outcomes through the reports. We get the same data out of the system that we used to...

Nov 2021
||
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Manager

It was easy to get things into the EMR with the integration through Press Ganey Patient Experience.

Nov 2021
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(0)
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Manager

Every time that I have had to send something to customer support, I have gotten a response almost...

Nov 2021
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Director

Press Ganey upgraded the system, and we are using it a little more robustly now. The platform has...

Nov 2021
||
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Director

We have a dedicated resource from Press Ganey who can help with things like training.

Nov 2021
||
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Director

We have good returns due to the ease of use for the patient. The product is expensive but worth it....

Oct 2021
||
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Director

Press Ganey has a brand-new web platform that I feel very comfortable with, but the other directors...

Oct 2021
||
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Director

We have had some bumps and blips. The vendor has good implementations, but they are not always...

Oct 2021
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Director

I would love for the Press Ganey system to make better graphs. I don’t like the graphs, so I still...

Oct 2021
||
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Director

The vendor is very prompt about fixing things, and I always get a follow-up call the same day. I...

Oct 2021
||
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Director

I am not an IT person, but it seems like we have been able to integrate the product. Our IT people...

Oct 2021
||
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Director

I like Press Ganey’s product. I can slice and dice the data any way I need to.

Oct 2021
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Director

A significant outcome of engaging with Press Ganey is that we have really been able to increase...

Sep 2021
||
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Director

With the Press Ganey product, we can drill down and segment our data by units and have different...

Sep 2021
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Director

For the traditional capped services that are mandated by CMS, we feel more comfortable with Press...

Sep 2021
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(0)
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Director

Press Ganey’s training is very much pushed out compared to another product where the training is self-driven....

Sep 2021
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Director

Press Ganey will sometimes tell us that they are going to send us something, but then they won't...

Aug 2021
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Director

People respond better to visual data than other kinds of data, and Patient Voice gives us a lot of...

Aug 2021
||
(0)
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Director

I would say the ability to customize is getting better, but the process is very cumbersome. Press...

Aug 2021
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Director

The one benefit that Press Ganey has over other organizations is their thought leadership. They...

Aug 2021
||
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Director

Since we are considering other solutions, the vendor is suddenly kicking into high gear. That has...

Aug 2021
||
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Director

Having more personalized communication is really important. The people that I work with at Press...

Aug 2021
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Director

The vendor avoids overcharging. We have a master service agreement.

Aug 2021
||
(0)
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Director

Press Ganey provides a lot of tools. They are getting better at providing tools in a good way for an...

Aug 2021
||
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Director

The vendor is working on delivering new technology. Press Ganey has gotten so large, so they aren’t...

Aug 2021
||
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Director

We need more avenues of communication. Things sometimes just go to one source, and they don’t...

Aug 2021
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(0)
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VP/Other Executive

Press Ganey is an outstanding partner. We use Patient Voice mostly for quality and patient...

Aug 2021
||
(0)
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VP/Other Executive

It took a lot of work for us to get the data back from Patient Voice in a raw form so that we could...

Aug 2021
||
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VP/Other Executive

Press Ganey does not nickel-and-dime us. In fact, they did a special project for us, and it took...

Aug 2021
||
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VP/Other Executive

We can customize and target questions in Patient Voice, but it takes a bit of work. Press Ganey...

Aug 2021
||
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VP/Other Executive

The survey tool is not timely. I don’t think that is the vendor’s fault; I think the government has...

Aug 2021
||
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Director

We have been working with Press Ganey for a while. We use them in a couple of areas but not every...

Jul 2021
||
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Director

The information from Patient Voice is good, but sometimes we have a hard time understanding the...

Jul 2021
||
(0)
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Director

I tend to have a loud voice and stomp my feet. Press Ganey has changed who I work with, and they...

Jul 2021
||
(0)
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Director

We have a representative from Press Ganey who is very responsive to our needs and our inquiries. Our...

Jul 2021
||
(0)
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Director

Press Ganey is actually rolling out a completely new platform, and it seems very fast and user...

Jul 2021
||
(0)
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Director

I don't know whether Press Ganey could do better for us. They are really great to work with. I am...

Jul 2021
||
(0)
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Director

Press Ganey hasn't come on-site a lot, even before COVID-19. They don't always provide at-the-elbow...

Jul 2021
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Director

Patient Voice is really easy for patients to use, and the electronic survey is phenomenal, easy to...

Jul 2021
||
(0)
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Director

Right now, Patient Voice is very cumbersome. It isn't user friendly. We have to keep picking...

Jul 2021
||
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CEO/President

The product does good, and it is probably a good networking opportunity for others to see where they...

Jul 2021
||
(0)
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CEO/President

Especially with COVID-19, we are incorporating more data to see how things are. We are trying to get...

Jul 2021
||
(0)
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CEO/President

Press Ganey does telephone surveys. The problem with that is that some patients will pick up the...

Jul 2021
||
(0)
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CEO/President

The vendor does a pretty good job. There are people available when I need to ask questions. They do...

Jul 2021
||
(0)
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CEO/President

We live in a rural community with a lot of elderly people, so the ease of use for patients could...

Jul 2021
||
(0)
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Nurse

Different people learn in different ways. It is not always feasible for Press Ganey to teach...

Jul 2021
||
(0)
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Nurse

Press Ganey uses paper documentation. I don't get why Press Ganey isn't sending electronic surveys....

Jul 2021
||
(0)
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Nurse

Patient Voice is what it is. It is not unlike any other tool we have. We have to decipher the...

Jul 2021
||
(0)
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Manager

In the past couple of years, we have significantly improved our overall satisfaction scores at our...

Jul 2021
||
(0)
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Manager

Press Ganey only does survey scores. They are doing mixed mode, but we have to do each capture on...

Jun 2021
||
(0)
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Director

Press Ganey provides great training materials to our operational leadership to present to our...

Jun 2021
||
(0)
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Director

Press Ganey helps us when it comes to access to care. We can look at what people are really thinking...

Jun 2021
||
(0)
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Director

If the quality of the Press Ganey product weren't good, we would not continue to use it, and we...

Jun 2021
||
(0)
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Director

Press Ganey has helped us to push our organizational initiatives and hold ourselves accountable to...

Jun 2021
||
(0)
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Director

Through Patient Voice, we have been able to raise scores on access to care and informing patients...

Jun 2021
||
(0)
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Director

I really like the Press Ganey tool because we are able to capture our patient experience feedback....

Jun 2021
||
(0)
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Director

Press Ganey is just in the middle of switching from their old improvement portal to their new Press...

Jun 2021
||
(0)
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VP/Other Executive

The vendor has a very structured way of collecting things. That is both a pro and a con for them....

Jun 2021
||
(0)
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VP/Other Executive

Press Ganey is dominant in the market of emails and paper surveys. This is the ideal tool for people...

Jun 2021
||
(0)
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VP/Other Executive

The system can be a little hard to use. We have to understand it. Running reports on the system...

Jun 2021
||
(0)
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VP/Other Executive

Press Ganey is very good. I wouldn't have stayed with them for as long as I have if they weren't a...

Jun 2021
||
(0)
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Analyst/Coordinator

When patients access the vendor's surveys, the first thing that they have to put in is their date of...

May 2021
||
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Analyst/Coordinator

We were engaged with Press Ganey during the pandemic. When healthcare entities quit doing surgeries...

May 2021
||
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Director

We recently rolled out a bunch of new items from the vendor, and that went as expected. There were...

May 2021
||
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Director

The vendor could do a lot more to help with integration. The vendor could offer more dashboards,...

May 2021
||
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Director

The vendor has a great new portal that they still haven't consolidated into the other portals. We...

May 2021
||
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Director

The quality of the vendor's support depends on the person we talk to. We currently have a phenomenal...

May 2021
||
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Director

The vendor was extremely flexible with costs over the last year. The vendor's prices are extremely...

May 2021
||
(0)
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Director

The vendor is really good and is an incredible partner. I would strongly recommend the vendor to...

May 2021
||
(0)
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CEO/President

We recently joined Press Ganey through their HPI program. The program aims for a culture of safety....

May 2021
||
(0)
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CEO/President

It is early, but we are working toward integration. I am positive about the integration process. The...

May 2021
||
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CEO/President

Throughout the transition, we have scheduled weekly and monthly calls, and that has been very...

May 2021
||
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