Patient Experience
Filtered view: All

Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Functionality and Upgrades

Press Ganey has a robust suite of products intended to help organizations throughout the continuum...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I am hard pressed to find something Press Ganey does exceedingly well because they have added so...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

If we choose to continue our relationship with Press Ganey and renew our contract, it will be...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

This issue is so minor, but the user interface for the electronic surveys feels a bit out of date,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

Press Ganey is the gold standard of the industry, and if organizations want to be respected in...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There are some slices of data in the Press Ganey solution that I would expect to be able to see that...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have a regularly scheduled meeting with Press Ganey, but open items linger on that agenda for...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have enjoyed working with Press Ganey, and the people that we have interacted with have been...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Our system has a lot of entities. It has been a challenge for our system to pull everything together...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Press Ganey is constantly innovating, buying other companies, and trying to offer more things. Those...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

The patient surveys are very easy to do in Patient Experience. We have to do our CAHPS surveys no...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We always look at other options in the market because we don’t want our vendors to get too...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Some new issues have turned my opinion negatively about Press Ganey nickel-and-diming us. We...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Ongoing training is needed more so for the patient experience product than other systems we use...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

I don’t know of any interoperability with the Press Ganey product, but it is not the highest...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I have never received an invite to a road map meeting, so I don’t know what is on Press Ganey’s road...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The customer service is not the best. Response times to resolve open inquiries tend to be long, and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

It was mentioned in one of our recent calls that Press Ganey could help us crosswalk the results...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Press Ganey does not give their smaller organizations a lot of attention. We don't have anybody...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Every time we try to change something within the product, another problem comes up from that change....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product doesn't give us all the data that we need as an individualized piece. Things can also be...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We have heard that Press Ganey's mailed things are very good, but when I receive links from the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Press Ganey’s system does not encompass everything that we want in an ideal solution. The program is...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With Press Ganey, I feel like sometimes we have to ask repeatedly to get things done. They will tell...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Press Ganey has a lot of training videos and training options, and that is good. We could see...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Press Ganey's system does not integrate with any of our other programs; it is a standalone solution....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Rather than having an individual that we can email with any issues or problems, we have to use a new...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Press Ganey always notifies us if there is an issue with our file uploads or something like that. We...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

We would like a little more flexibility in the questions we are able to ask our patients. Currently,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I like that patients can leave open-ended feedback with Press Ganey's solution. We end up paying...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Press Ganey does have ongoing training, and that is very good. There is a lot of information to go...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We would like Press Ganey to be more strategic in terms of influencing CMS. They need to be writing...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

Press Ganey has done a better job of avoiding charging for every little thing recently. They...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The patient satisfaction reports, all the data, and the discharge and received dates can be...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

Press Ganey certainly offers a lot of new technology, but there is always a sales pitch to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have a new account manager representative. The person who left was amazing, and I adored them....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Press Ganey is expensive, and we do maximize and implement all their best practices. We surveyed the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product is a horrible tool. The HCAHPS survey is horrible. It doesn't measure what we want it to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

CMS mandates that we use a third-party vendor. That is why we use Press Ganey. We have seen a huge...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

Prior to this last go-around, we had a long contract, and it was so hard to figure out. So we just...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

There was a glitch in the contract that was missed, and Press Ganey is playing hardball. They want...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

Press Ganey seems to lean toward longer surveys, which are burdensome for our patients. In this...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

One of Press Ganey’s strengths that they use to market themselves is their cohorts and benchmarking....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

One thing I have noticed about Press Ganey is that they have grown by acquisitions quite a bit, and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The usability of Press Ganey’s portal is somewhat limited. It is not very intuitive, and the data is...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Press Ganey has avoided charging us for some things, but they have talked about charging us for...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Relationships with vendors are always love-hate relationships. There are always things that are...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

We did an RFP and looked at some other vendors, but our leadership is very in tune with Press Ganey,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

One of the problems that we have with Press Ganey is that their growth model is built on mergers and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

The vendor does avoid charging for every little thing, but sometimes not getting charged takes...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Press Ganey is really good to work with on things such as upgrades and new implementations. We have...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We have a really good account manager who works with us and sets up training. The vendor has a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Press Ganey has a consulting arm, and we work really closely with the vendor's consulting people....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are things that the vendor could improve to help us. A lot of times, some of the vendor's...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I am optimistic that the vendor’s acquisition of Forsta is bringing them up to a higher level. Press...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Press Ganey is great at attention to detail, but they are a large vendor, and that can cause delays...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Press Ganey has made a lot of headway and improved a lot, but they are still not where we would like...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Press Ganey is constantly trying to innovate through acquisition or internal development. We have...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Press Ganey is pushing everything to their platform. I get great service from the vendor on things...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Press Ganey has acquired a lot of solutions, but they haven't integrated them perfectly yet. It has...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Press Ganey does a very good job of creating tools that allow us to have very stable, standardized...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Press Ganey is trying a lot of new products, and they made a massive acquisition. We are looking at...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Service and Support

Press Ganey has great tools available on their website for ideas to drive change related to what...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Implementation and Training

Press Ganey recently inflicted major changes to their end-user platform, and when we asked for...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Functionality and Upgrades

Press Ganey recently made big changes to their platform, and the changes haven't been easy to figure...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The team that we have from Press Ganey is pretty on top of things. They do a great job of taking on...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The solution is pretty cut and dry, but it has many nuances that require a lot of support to stay on...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

It requires a fair amount of work from our analytics team to send reports out from the system in the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Press Ganey has been more than generous in terms of prices. They don't charge us for every little...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We don't contact Press Ganey for specific training, but anytime we meet with the vendor, they come...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Press Ganey's support people do a really great job. The vendor also has an interactive support...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor continually offers enhancements and new products. Some of those things come at a cost,...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I like Press Ganey's product. It is as user friendly as any other product that is out on the market....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Press Ganey’s site is relatively easy to use and easy to learn. The vendor went to a new system a...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I would like to keep Press Ganey's system, but that will depend on the price. My plan is to keep the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I like my team from Press Ganey. They have been responsive and easy to work with. Whenever we have...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Working with Press Ganey is easy because they take care of everything on their side. We send the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We are stuck with the current functionality that we have with Press Ganey’s product. We hear a lot...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Press Ganey is changing their client support model, and we are looking forward to that. The vendor...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have worked with Press Ganey for many years and find the vendor to be very consultative and very...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When it comes to upgrades, we receive an email that the system will go down over the weekend, and...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Recently, Press Ganey implemented the new Press Ganey online platform, and the advisor during the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I find the system to be very intuitive, but I have a level of comfort with systems and computers...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The support people are usually pretty quick. If we have to enter a ticket for a challenge that we...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have multiple hospitals within our health system, and we always have an overall system...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

From a survey standpoint, I would rate the ease of use for the patient fairly high. We have...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Press Ganey delivers exactly what we need, and the product seems to be cost effective based on other...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I would suggest that another provider use Press Ganey based on how consultative the vendor is and...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We are constantly experiencing problems with the system uploads, the files, the way things are...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor doesn't always know how things are going to work. They tell us to do things, and then we...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Press Ganey hasn't nickel-and-dimed me on any support things; they haven't come back after a request...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Press Ganey’s reports are not easy to read. They send us the email, but there is no formatting. It...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Press Ganey did a huge implementation of their new platform, which is very easy to use, and they...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Press Ganey has fantastic advisors and has been very proactive when they have released new...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One of the new releases Press Ganey has made is great and has increased my capacity so that I am...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The solution is a great tool. Press Ganey listens to their customers and adds new functionalities...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The only negative of the solution is that the process of pulling information from it isn't very...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Press Ganey is a very good partner. We have no complaints about working with them. They provide...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

ROI / Cost (care and feeding)

We have used the Press Ganey product, and we have liked what we have seen. The vendor's products...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

Most of our patients think that the Press Ganey forms are easy to fill out.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We are sunsetting Press Ganey's product because of cost and the fact that our organization feels...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Press Ganey did not keep their promises. We struggled with development timelines. The vendor was...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

There were lots of unexpected charges from Press Ganey and overages when I first got involved...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I never went into the system because I felt it was cumbersome. When I tried to do reports and pull...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Considering the only true competitor to Press Ganey's product, I would buy Press Ganey's product...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

In terms of back-end functionality, we don't feel that the tool is customizable enough for what we...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Few of the services we use from Press Ganey actually impact our results. We use Press Ganey's tools...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Press Ganey doesn't charge for every little thing. I can call, ask questions, and get information...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The vendor sends out educational opportunities every month, and the vendor offers webinars so that...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor is pretty proactive, and they keep us informed of the latest news. If something is going...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I would recommend Press Ganey. I would let others know that Press Ganey has been good for us. They...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The feedback that we get from our patients is that they can't always understand the person on the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I have personally used the Press Ganey product as a patient and have found it to be very easy to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

The analytics provided by the Press Ganey product allows for user correlations of the survey...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Press Ganey's product is effective at getting patient feedback. The product does exactly what it is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I hate the report functions in the product. The product is difficult to navigate and use, and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The way our contract is set up with the vendor, there are no add-on charges.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor did a total upgrade to the system not long ago, and that made reports difficult to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

In comparing the system to others we use, we have found that uploading patient information and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Press Ganey has a vision, but they are not quite delivering on it yet. They overpromise and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Press Ganey’s product is doing what it is supposed to do. It is easy enough to use and intuitive enough....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We keep our end users out of Press Ganey's software because it is so complicated. It isn’t...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

There are delays in Press Ganey’s service. Sometimes it takes them longer to address issues, but I...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Press Ganey assigned an account team to us, and they are very responsive. We have a nice relationship....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Within the product, the lack of survey customization continues to be a barrier, and Press Ganey...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Press Ganey does a really good job with their consultative support.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The Press Ganey product’s new portal doesn't allow much customization and flexibility unless we are...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We do 100% of our unplanned communication with Press Ganey through email, even though we have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The folks at Press Ganey that we interact with on a daily basis are the technical representative and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Press Ganey's solution offers the ability to do text, email, and paper surveying. It is easy to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We have a desire to keep Press Ganey's solution as long as Press Ganey can compete and provide us...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I think Press Ganey is the biggest healthcare surveying company nationally, and that is the biggest...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Press Ganey’s technology is good. The website is much easier to use than it was before. We measure...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

I wish Press Ganey would communicate with us a little more. In the past, we had a glitch where a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

I don’t have much for Press Ganey to improve on. They are very good about making regular calls and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We have looked at a couple of other vendors because the return rate with Press Ganey's system is not...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

When we ask the vendor for best practices on our monthly calls, they give us some. They have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We are always looking at different vendors and what they can provide, but we don't have a short-term...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Press Ganey has kept all their promises and then some. We have had the same team in terms of account...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We have gone back and forth with Press Ganey over additions outside of the contract. We have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Sometimes, we can only make changes on a quarterly basis, but that is the nature of how the data is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

If Press Ganey wants to come on-site for training, we have to pay for part of it as it is written...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The one advantage of Press Ganey's new platform is that they do a ton of online training. The vendor...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Press Ganey supports everything we need and more. If something doesn't work, I reach out to the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Press Ganey's new platform is much better than their old platform. The entire interface and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are working toward Press Ganey Patient Experience driving all the outcomes we want. I am working...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

In all fairness to Press Ganey, there is a CMS mandate to mail surveys for CAHPS programs. There is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With all the changes I have wanted to see over the last few years, the vendor has worked around...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Press Ganey is okay. The system is good, but the vendor changed it, and I am not as well versed in...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

My issue with the system is that some of the questions are not truly indicative of healthcare. Some...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Relationship

Press Ganey is best in breed. They are one of the industry leaders, and they have a lot of resources...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Functionality and Upgrades

Press Ganey recently changed their platform for getting patient-satisfaction results, and the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Because we are a specialty facility, the system is hard because it doesn't have questions that are...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

An outcome that we have seen is improvement in our scheduling and our call centers. We have been...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

A lot of times, we have to do a lot of follow-up. There is a lot of back-and-forth in trying to get...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We had miscommunication about timelines during our implementation. We thought something was going to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Most of the training is through Press Ganey's website. There isn't anything specific that comes from...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

It has taken me a while to get used to using the product. Press Ganey just changed their website, so...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Our experience with Press Ganey has been great. We haven't had any issues. They are easy to talk to,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Press Ganey acquired the rounding tools, so they have iRound now. They sent us an invitation for a...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We are not nickel-and-dimed because the costs for Press Ganey are inclusive. The vendor packages the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Press Ganey has been phenomenal at keeping promises. They also pull us in for an executive...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Press Ganey has gotten better. Their costs have come down a lot. Even though Press Ganey is a...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

If someone reaches out to Press Ganey, they always loop us in so that we know what our teams are...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Press Ganey has a great team, but their training does depend on who we get. Some people are better...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

Press Ganey doesn't get involved with third-party vendors, so that is my only ding against them....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Press Ganey's tools are extremely comprehensive, actionable, and easy to understand. The vendor is...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Press Ganey doesn't quite meet all our needs. The issue isn't necessarily that the vendor doesn't...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Press Ganey does a great job because they have such a huge database. They are very good at...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor falls a little short when it comes to figuring out what patients want outside of the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Press Ganey has a lot of advisors, and they rotate them around quite a bit. That makes it hard for...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Our executives would say that our performance is an outcome that we have received from the system....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles