Patient Experience Commentary

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Press Ganey has a lot of movement, so we'd like to have someone who's going to be there for the long...

I like the innovation with Patient Experience. The vendor is constantly creating new applications,...

Despite some of the difficulties with support due to people moving around, Press Ganey is a large...

It seems like Press Ganey is a turnover machine. We're constantly getting new people. We spend time...

Press Ganey tests and validates its tools, uses standard scales, and provides psychometric reports....

We've come a long way with Press Ganey. We have a negotiated contract, and it covers everything that...

Press Ganey is trying really hard to be my friend. What I love about them is that I meet with them...

When Press Ganey presents something new, we are really data geeks with all this stuff and have our...

Press Ganey has been very good when it comes to partnership, and I would recommend them. There are...

The requests I make go through our patient experience department because it's fairly big, so I don't...

Regarding Press Ganey’s support people, they don't come directly to me and say they are from Press...

Apparently, Press Ganey is supposed to be coming out with something that gives us more of a...

With Patient Experience, I don't mind monitoring numerical trends, but purely for monitoring. I use...

I would buy Patient Experience again, probably because there are limited options. Press Ganey is big...

Press Ganey offers great support. They have online support. We have regular calls. Our regional...

The solution could still be a little more user friendly for our people who are not data smart or analytical....

I personally am a very hands-on person. I like to take notes and actually see things. I like...

The solution is very easy to use. The vendor has really worked hard over the last couple of years...

We have been a Press Ganey shop forever. They have assisted us with more things in the last little...

While Press Ganey's product is good, I feel like it is a little behind the times with technology....

With the tool, there are a lot of ways to pull individual reports, but that often depends on user...

I have been satisfied with Press Ganey. The one thing that could be better is the level of...

We rolled out iRound this last year, which is a variation of Press Ganey's solution, and we have had...

Press Ganey is definitely impactful to decisions that are being made. We look at the surveys pretty...

I do not know whether Press Ganey's solution has this capability or whether it is something they...

Press Ganey is integrated with MEDITECH, and all the patient information flows to the EHR. Even as a...

We get very low response rates with Press Ganey, and I do not like the lack of visibility into which...

I have never gotten training from Press Ganey. Press Ganey relies heavily on a train-the-trainer...

I don't know what other options are out there, but I don't love Press Ganey. However, the solution works....

I haven't had any trouble with Press Ganey's system. It's always been so great that I can just set...

I love being able to break out the data, and I love the way that it's laid out in the solution.

I can look at our survey response rates by service line in Press Ganey's system, and that is great,...

Press Ganey’s people do great, and they get back to us and resolve issues the same day we report...

There are area regional representatives that are our primary contacts, and then there are consulting...

We’d like some sort of real-time recognition tool where a patient could recognize their nurse while...

Press Ganey is somewhere between moderately and strongly sensitive to ad hoc or customization...

The PGFusion reporting tool is very robust and also extremely customizable to our own ad hoc query...

Patient Experience is a good tool, depending on what our goals are. If we were really interested in...

We are going to move away from Press Ganey. They are pretty pricey, so cost is a factor. We are...

Application support from Press Ganey has been inconsistent. We initially had one assigned contact,...

Overall, with Press Ganey, we have brought on a significant number of new providers, and getting...

There was no training from Press Ganey over the past year, partly because I did not reach out due to...

We sometimes consider whether we should look at other programs, but when we have compared options in...

Press Ganey has so many different tools. For example, employee engagement and patient satisfaction...

The tools in Patient Experience are great, and they talk to each other. The whole experience is...

The engagement work with Press Ganey was fair overall. This was our first engagement survey in a...

With Press Ganey offering so many services, their training is now primarily online. They have a lot...

Press Ganey has no connection to Epic because the services we use from them do not tie into our EHR.

Patient Experience is easy to use. As things change and technology advances, it is nice to see that...

We have had some challenges around data transmission in Patient Experience, and Press Ganey has had...

I enjoy working with Press Ganey. Patient Experience is easy to use, and it is easy to run data in...

Getting comments regularly from Press Ganey is very useful. Their NarrativeDX tool is pretty...

We are working with Press Ganey to improve how we are tying survey data to operational metrics, and...

We have access to a lot of people at different levels of Press Ganey, and they have all been very...

The upgrades for Patient Experience are all web-based, so they are seamless. We don’t have to do...

Press Ganey is in the early stages of integrating some of the Patient Experience data into Epic...

I am satisfied with the solution. I want to understand what Press Ganey’s road map looks like. I...

Press Ganey keeps all their promises eventually. That rarely happens as quickly as we want it to,...

Regarding the ease of use for end users, we have a few areas where our users tend to need a little...

We have had a lot of turnover with our representative who we are supposed to work with to make sure...

I think the UX just changes. The vendor does have training. It is hard for users to get to and find....

Right now, we are integrating all our different levels of care into the system. I think we finally...

Press Ganey tends to promise new solutions and innovations, but they don't execute on time. They...

I have learned that Press Ganey and Epic are working to pull data into Epic's solutions, and it is...

Press Ganey is responsive. We sit down with them regularly in their strategic business sessions and...

Press Ganey's training doesn't touch a lot of physicians. We are just working with a small group and...

Whether Press Ganey avoids charging for every little thing depends on who is asked. I would say they...

I like Press Ganey. We have been on their platform for years. I like their tool, their benchmarking,...

We launched our Google Reviews with Press Ganey, so we started managing our star ratings and...

I don't know that Press Ganey has continued to advance the tool a lot since we have had it.

The ease of the system depends on who the end user is. For patients, I would score it higher than...

We are very satisfied with the system. We are getting a lot of great insights, not just from the...

I always recommend Press Ganey. The product is easy. My team uses it well, and we have no issues....

I would like Press Ganey to proactively reach out more with the CMS changes. They do a pretty good...

We have had executives visit our organization and speak, so the executive involvement from the...

I really like Press Ganey’s integrated platform. Organizations often use something for patient...

The thing that Press Ganey doesn’t do well is that they often have new products. I like the...

I think the people at Press Ganey who handle our account on a day-to-day basis don't know how to...

Press Ganey is terrible at being proactive. Things just appear and are changed and come out of left...

Press Ganey was the most willing to work with us on our price, so I initially felt like I must be...

Press Ganey is always updating the product. I like that. They are always improving. They absolutely...

We have a great relationship with Press Ganey, and we can negotiate things or settle on some things...

We are a development partner with Press Ganey, so if something doesn't work as promised or promoted,...

Press Ganey does very well with implementations and upgrades. The only thing that we have issues...

We use Press Ganey’s system for all our patient experience surveys and regulatory surveys. It...

When we meet with Press Ganey, we can talk about how we are going to serve our patients better...

Press Ganey always seems to be a little behind the curve with some of their technology. To catch up,...

Once we get on Press Ganey’s case about things, they are more proactive. However, we have to...

We would like more of an ability to do automated reporting and graphs without having to jump into...

With this solution, it is very challenging for someone new to come on board and know what to do. It...

Press Ganey is the leader in the industry. Based on all the other companies that I have worked with...

There is a lack of proactive communication from Press Ganey to individual users. We are part of a...

We have had trouble with the integration between Press Ganey and our data. We have struggled with...