Patient Experience
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Director

Product

Press Ganey's product is easy to use for patients because of the modes of delivery. Things can come...

Aug 2023
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Director

Product

Some of the vendor’s query tools within the Patient Experience reporting portal are a little clunky.

Aug 2023
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Director

Relationship, Product

Press Ganey has added multiple platforms that are available for our use to integrate all the data,...

Aug 2023
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CNO

Relationship

We are actively working on engaging more with Press Ganey to help us drive what we need to do on our...

Aug 2023
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CNO

Relationship, Operations

I would like to see improvements in Press Ganey’s reporting and their training on reporting. The...

Aug 2023
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Manager

Relationship, Value

The product helps us focus on improving our domains because those domains are very targeted. The...

Jul 2023
||
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Manager

Relationship

We just started working with our Press Ganey point of contact. Previously, we didn't know that we...

Jul 2023
||
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Manager

Product

One thing I wish we could improve with Press Ganey would be that pulling queries isn't visually...

Jul 2023
||
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Manager

Relationship

Press Ganey's biggest strength is the support that they give us. They are very engaged, and they...

Jul 2023
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VP/Other Executive

Relationship

I have been disappointed with the response rate of Press Ganey's system since we switched over to...

Jul 2023
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(0)
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VP/Other Executive

Relationship, Product

Press Ganey is easy to interpret and navigate. One thing that I don't like is filtering out the...

Jul 2023
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VP/Other Executive

Operations

I don't remember receiving any training from Press Ganey. The platform was put up, and we just...

Jul 2023
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Director

Loyalty, Relationship

Press Ganey is always available. They send us quality checks regularly, and they will let us talk to...

Jul 2023
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Manager

Product

Reporting on the data isn't very easy. A lot of the dashboards are already fixed and don’t allow us...

Jul 2023
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(0)
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Director

Culture, Relationship

When Press Ganey says we are going to get something, we do not have to check. Press Ganey does...

Jul 2023
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Director

Operations

We would like to see Press Ganey do additional ongoing training. They would do more if we wanted...

Jul 2023
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Director

Relationship

The vendor is usually really transparent. But if something is not part of the vendor's strategic...

Jul 2023
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Manager

Relationship, Product

The surveys are very customizable. I like that the system makes it pretty easy to do things like add...

Jul 2023
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VP/Other Executive

Culture, Relationship

I don't believe that Press Ganey reached out to us when some things happened after we went live. A...

Jul 2023
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VP/Other Executive

Product, Value

The thing that gives me more information than anything else in the system is our patients' comments....

Jul 2023
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VP/Other Executive

Relationship, Operations

Press Ganey has best practice things that we can look at. The vendor provides some guidance on how...

Jul 2023
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VP/Other Executive

Product

In order to be successful with the product, users need to make sure that they are comfortable with...

Jul 2023
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Director

Relationship

With Press Ganey, we have always had really good people, so we have had a great history with them....

Jul 2023
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Manager

Operations

Even though the vendor offers training services, we don't necessarily take them up on that. Their...

Jul 2023
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Manager

Relationship

It is hard to say we have contact with Press Ganey’s executives. With Press Ganey’s support people,...

Jul 2023
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Manager

Product

Once we get the data, it is up to the directors and people at the hospital to make a decision about...

Jul 2023
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Manager

Loyalty, Value

Federally, we are required to give surveys, but the government doesn't say that we have to have a...

Jul 2023
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Director

Relationship, Product

Press Ganey is slow to get the reports we need, and I have not been able to get the vendor to fix...

May 2023
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Director

Relationship

The responsiveness and reliability of Press Ganey are lacking. We were told the reports were being...

May 2023
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Director

Loyalty, Relationship

Press Ganey is considered the gold standard for HCAHPS scores, but I think they fell asleep at the...

May 2023
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Director

Product

Press Ganey’s reporting site is hard to navigate, and we have a lot of problems. I can't get...

May 2023
||
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Analyst/Coordinator

Value

Press Ganey charges us for weird little things along the way, so Patient Experience is not all...

May 2023
||
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Analyst/Coordinator

Product

Patient Experience works the way that Press Ganey says it is supposed to work. We get our reports...

May 2023
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Analyst/Coordinator

Relationship, Product

The ease of use of Patient Experience could be better, but it is not bad. Some of the reports that...

May 2023
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Analyst/Coordinator

Culture, Relationship

With Press Ganey, we used to have a dedicated support person that I could do everything with, and...

May 2023
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VP/Other Executive

Product

When it comes to integration, Press Ganey is very nimble, and the product is really customizable. I...

May 2023
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VP/Other Executive

Relationship

We used to have a specific person that we interacted with, but now we have to go through a different...

May 2023
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VP/Other Executive

Loyalty, Product

I am excited for the vendor’s new Patient Experience advanced measuring tools. They seem like very...

May 2023
||
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VP/Other Executive

Product

I would buy the product again because it has the benchmarking capabilities that we need to be able...

May 2023
||
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VP/Other Executive

Product

We love the product’s texting capabilities. The goal is to be able to interact with a patient prior...

May 2023
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Director

Relationship

Press Ganey’s solution offers the opportunity for us to work as a team for the best patient outcomes...

Apr 2023
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Director

Operations, Product

I have some issues navigating to what I am looking for in Press Ganey's solution. It has been a...

Apr 2023
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Director

Relationship

Press Ganey does a good job of sending me information about their services, but they do so with a...

Apr 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship

It seems like we have to go search for information from Press Ganey. They are very responsive when...

Apr 2023
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Director

Relationship

Press Ganey is a great company. They meet with us regularly at our request. We don't know who else...

Apr 2023
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Director

Culture

It took us a long time to figure out our new contract; Press Ganey was digging in their heels....

Apr 2023
||
(0)
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Director

Relationship

I never have any problems with support. I usually do everything via email. Press Ganey is very...

Apr 2023
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Director

Relationship, Operations

Press Ganey had a lot of staff turnover a couple of times, so we had to take our time to reeducate...

Apr 2023
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(0)
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Director

Relationship

We want to cut the length of the surveys, and the vendor keeps saying we can do that through dynamic...

Apr 2023
||
(0)
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Director

Relationship

For years, we wanted to do surveys in multiple languages, and finally, the vendor said they could...

Apr 2023
||
(0)
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Director

Relationship, Product

We never have any problems with errors. The product works fine, and Press Ganey always gives us...

Apr 2023
||
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Analyst/Coordinator

Operations, Operations, Product, Product

When things are upgraded or changed in the system, it takes some time to access the training on the...

Apr 2023
||
(0)
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Analyst/Coordinator

Loyalty, Loyalty, Relationship, Relationship

Press Ganey has a vision of where they think we need to go.

Apr 2023
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Manager

Relationship, Operations

Press Ganey should nuke the whole thing. It is so bad. They should start over and make it easy. We...

Apr 2023
||
(0)
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Manager

Operations

Press Ganey tries to roll out videos and do things for training.

Apr 2023
||
(0)
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Manager

Product

The patient experience with Press Ganey has been terrible. The overall survey structure is not as...

Apr 2023
||
(0)
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Manager

Operations

Press Ganey’s implementation was super confusing. When they bought SPH Analytics, they didn't use...

Apr 2023
||
(0)
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Manager

Relationship, Operations

Press Ganey does quite a few upgrades, but they don't work, and the vendor doesn't talk to us about...

Apr 2023
||
(0)
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Manager

Relationship, Product

Press Ganey doesn't meet any of my needs quite yet other than having a mandatory survey vendor. I...

Apr 2023
||
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Manager

Relationship

Press Ganey’s customer support team is so difficult to work with. It is impossible. They don't...

Apr 2023
||
(0)
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Manager

Relationship

Press Ganey is not proactive about anything. When they update something or something changes, we...

Apr 2023
||
(0)
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Manager

Loyalty, Relationship

SPH Analytics was bought by Press Ganey, so they are no longer a thing. Press Ganey completely...

Apr 2023
||
(0)
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VP/Other Executive

Operations

Within the last year, Press Ganey moved to a targeted survey. The change wasn't an optional thing...

Mar 2023
||
(0)
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VP/Other Executive

Relationship, Product

Press Ganey is a good company. They are the standard when it comes to patient experience. Patient...

Mar 2023
||
(0)
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VP/Other Executive

Relationship, Product

We often refer to our relationship with Press Ganey as a roller coaster because one month we could...

Mar 2023
||
(0)
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VP/Other Executive

Relationship

When I need to call Press Ganey for support, they make me fill out a complicated form. I will send...

Mar 2023
||
(0)
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VP/Other Executive

Product

Press Ganey has upgraded their system fairly recently, so it is sort of new. In some ways, it is...

Mar 2023
||
(0)
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VP/Other Executive

Operations

The training on the Press Ganey website is somewhat cumbersome to find, and there aren't many people...

Mar 2023
||
(0)
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Director

Relationship

Press Ganey recently changed the way that we access support. We used to have a dedicated person who...

Mar 2023
||
(0)
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Director

Product

We have had a lot of issues with the product. It isn't easy to use. The main problem is that it...

Mar 2023
||
(0)
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Director

Loyalty

Many of the teams in our organization are dissatisfied with the product. We may start looking around...

Mar 2023
||
(0)
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Director

Product

The number one benefit that we get from the system would be the questionnaires that Press Ganey...

Mar 2023
||
(0)
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Director

Relationship

Press Ganey has recently moved to a different model of support that centers more on excellence...

Feb 2023
||
(0)
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Director

Operations, Product

At first, the solution seemed difficult, but we had to get into the system, get comfortable with it,...

Feb 2023
||
(0)
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Director

Relationship

We want improvement in the vendor's collateral, whether that be toolkits, white papers, or something...

Feb 2023
||
(0)
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Director

Relationship, Value

As a client, we might have ups and downs or frustrations sometimes, but I would still recommend...

Feb 2023
||
(0)
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Director

Relationship, Value

The vendor still has some growth to do in support. There is an opportunity for them to provide...

Feb 2023
||
(0)
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Director

Loyalty, Relationship

Press Ganey has been pretty innovative. They recently had a conference where we saw some new things,...

Feb 2023
||
(0)
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Director

Operations

Thinking back to the new platform upgrade, we did have some ongoing support at that time. We had an...

Feb 2023
||
(0)
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Analyst/Coordinator

Operations, Product

For users that use the product every day, the ease of use would be high. But most of the end users...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

Over the last year, the vendor changed our contact to a Press Ganey support team instead of our...

Feb 2023
||
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Analyst/Coordinator

Value

In the past, Press Ganey nickel-and-dimed us. When adding providers, we had to constantly do a...

Feb 2023
||
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Analyst/Coordinator

Product, Value

Our patients can use the product, but the older patient population is a big percentage of our...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

We rely heavily on the product to drive our strategic goals because patient satisfaction is one of...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

Over the years, we have had a few little bumps and bruises here and there with Press Ganey, but...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

We had an issue with Press Ganey, but the vendor thinks that they made improvements and put things...

Feb 2023
||
(0)
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Director

Operations, Product

With Patient Experience, because of the way that our survey operations need to be structured, the...

Feb 2023
||
(0)
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Director

Relationship, Product, Value

Some of our surveys are mandatory surveys that we need to administer because CMS requires us to, and...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

We used to have dedicated teams, but Press Ganey moved to a new model where everybody gets routed to...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

There is some valuable data in the system, and for the most part, the user interface is intuitive....

Feb 2023
||
(0)
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Analyst/Coordinator

Product

Some enhancements need to be made to the system. My biggest issue is with the latency that is often...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

We have asks that have been in the making for several years, and Press Ganey keeps telling us they...

Feb 2023
||
(0)
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Analyst/Coordinator

Culture, Value

We are a big client, so Press Ganey is conscious about charging us for things that might be outside...

Feb 2023
||
(0)
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Director

Product, Value

A common challenge we experience is to stand behind the response rates that we see with Patient...

Feb 2023
||
(0)
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Director

Relationship

Press Ganey’s support team is really great with their response time and truly resolving issues or...

Feb 2023
||
(0)
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Manager

Product

If a patient goes to imaging and then sees a provider, sometimes they complain that they get...

Feb 2023
||
(0)
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Director

Loyalty, Relationship, Product

I think that Press Ganey has a vision for some things, like making data more available, analyzing...

Feb 2023
||
(0)
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Director

Relationship

Press Ganey could have more client communication, and not just through email. We all get so many...

Feb 2023
||
(0)
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Director

Loyalty, Product

I believe Press Ganey is coming up with a new platform, but their new AI solution, NarrativeDx, is...

Feb 2023
||
(0)
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Director

Relationship

Press Ganey is so large now and they have gotten too big, so the organization is hard to navigate.

Feb 2023
||
(0)
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Director

Relationship, Product

Press Ganey has the largest benchmarking, and their scope continues to include other aspects, not...

Feb 2023
||
(0)
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Director

Relationship

The response from Press Ganey is very fast when I submit a ticket, usually within a day or two, but...

Feb 2023
||
(0)
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Director

Relationship

Press Ganey is usually very responsive. However, they recently reorganized their client services. We...

Feb 2023
||
(0)
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Director

Operations

Press Ganey's technical training has been good. The vendor put together a suite of videos. Those...

Feb 2023
||
(0)
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Director

Product

I think that Press Ganey's surveys are fine, but they can be a little rigid in some ways. I think...

Feb 2023
||
(0)
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Director

Relationship

The vendor is doing everything that we have asked them to do.

Feb 2023
||
(0)
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Manager

Loyalty, Product, Value

We would buy the product again. We have had as many issues with it as we had with our previous...

Feb 2023
||
(0)
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Manager

Relationship

With the system we had before, I heard of more issues as we tried to address things. Press Ganey is...

Feb 2023
||
(0)
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Manager

Product, Value

The system has been a lot easier for people to get their data from than our previous system, even...

Feb 2023
||
(0)
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VP/Other Executive

Product

The parts of the product that patients interact with are fantastic. The vendor has made some good...

Feb 2023
||
(0)
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VP/Other Executive

Relationship

The vendor used to have a strong client support model, and each client had a dedicated advisor to...

Feb 2023
||
(0)
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VP/Other Executive

Culture

We feel like Press Ganey is manipulative when negotiating contracts. Other vendors have more...

Feb 2023
||
(0)
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VP/Other Executive

Relationship, Product

Press Ganey does some things well, but there are some complicated things they don't do well. The...

Feb 2023
||
(0)
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VP/Other Executive

Culture

We had a situation where the vendor told us we were in danger of going over our contract. That was...

Feb 2023
||
(0)
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VP/Other Executive

Relationship

We went to the top of the support structure with a situation, and the problem still didn't get...

Feb 2023
||
(0)
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VP/Other Executive

Loyalty

Our recommendations for Press Ganey have less to do with their products and services and more to do...

Feb 2023
||
(0)
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VP/Other Executive

Operations

Press Ganey used to have a lot more hands-on training, but they have started to rely a lot on...

Feb 2023
||
(0)
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Manager

Value

Press Ganey tries to charge us. In general, as a company, they definitely try to nickel-and-dime...

Feb 2023
||
(0)
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Manager

Product

Press Ganey’s biggest selling point is that they have a huge share of the healthcare market, and we...

Feb 2023
||
(0)
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Manager

Loyalty, Relationship

The vendor is starting to learn how to be more flexible with their survey products. I think they...

Feb 2023
||
(0)
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Director

Relationship, Product

We have Patient Experience and team member and provider engagement surveys. We meet the NDNQI...

Jan 2023
||
(0)
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Director

Relationship, Product

Sometimes Press Ganey’s products don’t talk to each other. When we update or change something on one...

Jan 2023
||
(0)
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Director

Relationship

The vendor moved to a new support model. Now, anytime we have issues, we have to send inquiries...

Jan 2023
||
(0)
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Director

Product

We are consistently getting more than we did with our previous vendor, and we know that we can count...

Jan 2023
||
(0)
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Director

Relationship, Product, Value

Press Ganey has helped us focus on some of our core initiatives. Knowing our strengths or where we...

Jan 2023
||
(0)
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Director

Product

We have a variety of ways to send surveys. Patients may get a paper survey to their home mailing...

Jan 2023
||
(0)
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Director

Relationship, Value

There has to be something out there that is helping people get responses and higher return rates. We...

Jan 2023
||
(0)
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Director

Relationship, Product

If there is a negative response from a patient, I wonder whether there could be an immediate...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Press Ganey doesn’t measure an NPS with their product at all. The survey does have a question on a...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

The product has a fine level of benchmarking. Press Ganey is the best that they can be in the...

Jan 2023
||
(0)
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Analyst/Coordinator

Loyalty, Value

I wish our organization still did their employee engagement survey through Press Ganey. Our new...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

Press Ganey has gotten better with their customization of reports. But usually, if I need a...

Jan 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The product portal has gotten extremely easy to use, to the point that I can train my people once I...

Jan 2023
||
(0)
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Director

Relationship

As Press Ganey acquires other companies, they really need to be thoughtful in understanding who they...

Jan 2023
||
(0)
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Director

Loyalty, Relationship, Product

Because Press Ganey understands the patient and now the consumerism movement that is happening, they...

Jan 2023
||
(0)
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Director

Relationship, Product

From a patient perspective, Press Ganey has gotten a lot better with the patient experience system....

Jan 2023
||
(0)
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Director

Product

The patient experience solution is one of our most important tools because it gives us direct...

Jan 2023
||
(0)
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Director

Loyalty, Relationship

We have had some hiccups as Press Ganey has brought new products in, but a strength of theirs is...

Jan 2023
||
(0)
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Director

Operations

A con of the Press Ganey product is how strange the setup can be. If someone doesn’t have an IT team...

Jan 2023
||
(0)
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Director

Relationship

We have a great team from Press Ganey that we have been fortunate to have for an extended period of...

Jan 2023
||
(0)
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Director

Culture

Press Ganey is very willing to work with their clients when it comes to writing out the contract in...

Jan 2023
||
(0)
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Director

Operations

The new Press Ganey training platform is easy to use and has a wealth of knowledge.

Jan 2023
||
(0)
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Director

Relationship

If an organization doesn’t have a specific person set aside to handle the Patient Experience...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

For the most part, I would say the vendor’s people are empowered to solve my problems. When they...

Jan 2023
||
(0)
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VP/Other Executive

Culture, Loyalty, Relationship

I would tell a colleague that the product is good. The vendor is going through some growing pains as...

Jan 2023
||
(0)
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VP/Other Executive

Loyalty, Product

We are getting to a point where we want to create a good data strategy, but because we don't have...

Jan 2023
||
(0)
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 or  to see details.

VP/Other Executive

Product

There is a lot of potential for great analysis on the platform. The product is easy to use for those...

Jan 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

The vendor’s vision changed before they had fully implemented what they needed for their original...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

Press Ganey is not proactive. They can be responsive, but when there have been problems, I have been...

Jan 2023
||
(0)
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VP/Other Executive

Loyalty, Product

Things are going fairly well with Press Ganey. We are not seeing the response rates that we were...

Jan 2023
||
(0)
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VP/Other Executive

Relationship, Product

Our response rates from Press Ganey have gone down, and even being able to get data about response...

Jan 2023
||
(0)
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VP/Other Executive

Culture, Loyalty, Relationship

The vendor is not keeping their promises. The biggest example of that is that when we switched to...

Jan 2023
||
(0)
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VP/Other Executive

Operations

There were errors in our original implementation that were based on either misinformation that we...

Jan 2023
||
(0)
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Director

Loyalty, Relationship

The product's ability to support our organization's integration goals is very low. To improve this,...

Jan 2023
||
(0)
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 or  to see details.

Director

Operations, Product

I like the most recent upgrades that Press Ganey has made, so I am pretty happy.

Jan 2023
||
(0)
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Manager

Loyalty, Relationship

Press Ganey could improve their commitment to tailored experiences. Sometimes it was a little hard...

Jan 2023
||
(0)
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 or  to see details.

Manager

Culture

Press Ganey is a large corporation, but they do a good job of holding to their contract. Of course,...

Jan 2023
||
(0)
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Manager

Relationship

Press Ganey has done a good job of making themselves an open resource. However, they could take a...

Jan 2023
||
(0)
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Manager

Loyalty, Product

With more features, our satisfaction could become perfect. We would like to see the inclusion of a...

Jan 2023
||
(0)
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Manager

Culture

We are still going through some transitional things with Press Ganey even though they promised...

Jan 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

Press Ganey puts all the information in one place, but it is a little difficult to add the right...

Jan 2023
||
(0)
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 or  to see details.

Manager

Loyalty, Product

Press Ganey has all the features and tools we want outside of expanded reporting. We are interested...

Jan 2023
||
(0)
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 or  to see details.

Manager

Product

I have not used Press Ganey's system on my phone yet, but when I use it on my laptop, the platform...

Jan 2023
||
(0)
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 or  to see details.

Manager

Relationship

Press Ganey is going through a transition in how they deal with customer service requests, so it has...

Jan 2023
||
(0)
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 or  to see details.

Manager

Relationship

Our account manager from Press Ganey is highly responsive and open to comments. They take the...

Jan 2023
||
(0)
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Manager

Relationship

When we hit hiccups or hit barriers, the vendor does a good job of triaging and explaining the...

Jan 2023
||
(0)
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Manager

Relationship, Product

Press Ganey is the largest patient experience survey vendor in the country for a reason, and they...

Jan 2023
||
(0)
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 or  to see details.

Director

Relationship

We have a great relationship with Press Ganey. They are invaluable in helping us. The vendor's...

Dec 2022
||
(0)
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 or  to see details.

Manager

Product

Press Ganey has a robust suite of products intended to help organizations throughout the continuum...

Nov 2022
||
(0)
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Manager

Value

I am hard pressed to find something Press Ganey does exceedingly well because they have added so...

Nov 2022
||
(0)
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Manager

Loyalty

If we choose to continue our relationship with Press Ganey and renew our contract, it will be...

Nov 2022
||
(0)
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 or  to see details.

VP/Other Executive

Product

This issue is so minor, but the user interface for the electronic surveys feels a bit out of date,...

Nov 2022
||
(0)
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 or  to see details.

VP/Other Executive

Relationship, Product

Press Ganey is the gold standard of the industry, and if organizations want to be respected in...

Nov 2022
||
(0)
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VP/Other Executive

Product

There are some slices of data in the Press Ganey solution that I would expect to be able to see that...

Nov 2022
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

We have a regularly scheduled meeting with Press Ganey, but open items linger on that agenda for...

Nov 2022
||
(0)
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 or  to see details.

Manager

Loyalty, Relationship

We have enjoyed working with Press Ganey, and the people that we have interacted with have been...

Nov 2022
||
(0)
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 or  to see details.

Manager

Product

Our system has a lot of entities. It has been a challenge for our system to pull everything together...

Nov 2022
||
(0)
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 or  to see details.

Manager

Loyalty, Relationship

Press Ganey is constantly innovating, buying other companies, and trying to offer more things. Those...

Nov 2022
||
(0)
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 or  to see details.

Manager

Product

The patient surveys are very easy to do in Patient Experience. We have to do our CAHPS surveys no...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We always look at other options in the market because we don’t want our vendors to get too...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Some new issues have turned my opinion negatively about Press Ganey nickel-and-diming us. We...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Ongoing training is needed more so for the patient experience product than other systems we use...

Nov 2022
||
(0)
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 or  to see details.

VP/Other Executive

Product

I don’t know of any interoperability with the Press Ganey product, but it is not the highest...

Nov 2022
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

I have never received an invite to a road map meeting, so I don’t know what is on Press Ganey’s road...

Nov 2022
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

The customer service is not the best. Response times to resolve open inquiries tend to be long, and...

Nov 2022
||
(0)
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 or  to see details.

VP/Other Executive

Value

It was mentioned in one of our recent calls that Press Ganey could help us crosswalk the results...

Nov 2022
||
(0)
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 or  to see details.

Manager

Relationship

Press Ganey does not give their smaller organizations a lot of attention. We don't have anybody...

Nov 2022
||
(0)
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 or  to see details.

Manager

Relationship, Product

Every time we try to change something within the product, another problem comes up from that change....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The product doesn't give us all the data that we need as an individualized piece. Things can also be...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Press Ganey’s system does not encompass everything that we want in an ideal solution. The program is...

Nov 2022
||
(0)
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 or  to see details.

Manager

Relationship

With Press Ganey, I feel like sometimes we have to ask repeatedly to get things done. They will tell...

Nov 2022
||
(0)
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Director

Loyalty, Operations

Press Ganey has a lot of training videos and training options, and that is good. We could see...

Nov 2022
||
(0)
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 or  to see details.

Director

Product, Value

Press Ganey's system does not integrate with any of our other programs; it is a standalone solution....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Rather than having an individual that we can email with any issues or problems, we have to use a new...

Nov 2022
||
(0)
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 or  to see details.

Director

Relationship

Press Ganey always notifies us if there is an issue with our file uploads or something like that. We...

Nov 2022
||
(0)
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 or  to see details.

Director

Product

We would like a little more flexibility in the questions we are able to ask our patients. Currently,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I like that patients can leave open-ended feedback with Press Ganey's solution. We end up paying...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Press Ganey does have ongoing training, and that is very good. There is a lot of information to go...

Nov 2022
||
(0)
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 or  to see details.

VP/Other Executive

Relationship, Product

We would like Press Ganey to be more strategic in terms of influencing CMS. They need to be writing...

Oct 2022
||
(0)
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 or  to see details.

VP/Other Executive

Culture, Value

Press Ganey has done a better job of avoiding charging for every little thing recently. They...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The patient satisfaction reports, all the data, and the discharge and received dates can be...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

Press Ganey certainly offers a lot of new technology, but there is always a sales pitch to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have a new account manager representative. The person who left was amazing, and I adored them....

Oct 2022
||
(0)
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 or  to see details.

VP/Other Executive

Value

Press Ganey is expensive, and we do maximize and implement all their best practices. We surveyed the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The product is a horrible tool. The HCAHPS survey is horrible. It doesn't measure what we want it to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Value

CMS mandates that we use a third-party vendor. That is why we use Press Ganey. We have seen a huge...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

Prior to this last go-around, we had a long contract, and it was so hard to figure out. So we just...

Oct 2022
||
(0)
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VP/Other Executive

Culture

There was a glitch in the contract that was missed, and Press Ganey is playing hardball. They want...

Oct 2022
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

Press Ganey seems to lean toward longer surveys, which are burdensome for our patients. In this...

Oct 2022
||
(0)
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 or  to see details.

VP/Other Executive

Loyalty, Value

One of Press Ganey’s strengths that they use to market themselves is their cohorts and benchmarking....

Oct 2022
||
(0)
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 or  to see details.

VP/Other Executive

Product

One thing I have noticed about Press Ganey is that they have grown by acquisitions quite a bit, and...

Oct 2022
||
(0)
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 or  to see details.

VP/Other Executive

Product

The usability of Press Ganey’s portal is somewhat limited. It is not very intuitive, and the data is...

Oct 2022
||
(0)
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 or  to see details.

VP/Other Executive

Value

Press Ganey has avoided charging us for some things, but they have talked about charging us for...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Relationships with vendors are always love-hate relationships. There are always things that are...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We did an RFP and looked at some other vendors, but our leadership is very in tune with Press Ganey,...

Oct 2022
||
(0)
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 or  to see details.

Director

Relationship

One of the problems that we have with Press Ganey is that their growth model is built on mergers and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The vendor does avoid charging for every little thing, but sometimes not getting charged takes...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Press Ganey is really good to work with on things such as upgrades and new implementations. We have...

Oct 2022
||
(0)
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 or  to see details.

Director

Operations

We have a really good account manager who works with us and sets up training. The vendor has a...

Oct 2022
||
(0)
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 or  to see details.

Director

Relationship

Press Ganey has a consulting arm, and we work really closely with the vendor's consulting people....

Oct 2022
||
(0)
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 or  to see details.

Director

Relationship, Product

There are things that the vendor could improve to help us. A lot of times, some of the vendor's...

Oct 2022
||
(0)
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Director

Loyalty, Relationship

I am optimistic that the vendor’s acquisition of Forsta is bringing them up to a higher level. Press...

Oct 2022
||
(0)
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Director

Relationship

Press Ganey is great at attention to detail, but they are a large vendor, and that can cause delays...

Oct 2022
||
(0)
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 or  to see details.

Director

Relationship, Product

Press Ganey has made a lot of headway and improved a lot, but they are still not where we would like...

Oct 2022
||
(0)
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 or  to see details.

Director

Relationship

Press Ganey is constantly trying to innovate through acquisition or internal development. We have...

Oct 2022
||
(0)
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 or  to see details.

Manager

Relationship

Press Ganey is pushing everything to their platform. I get great service from the vendor on things...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Press Ganey has acquired a lot of solutions, but they haven't integrated them perfectly yet. It has...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Press Ganey does a very good job of creating tools that allow us to have very stable, standardized...

Oct 2022
||
(0)
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 or  to see details.

Manager

Loyalty

Press Ganey is trying a lot of new products, and they made a massive acquisition. We are looking at...

Oct 2022
||
(0)
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