Patient Experience Commentary
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Subject Expert
Adam Cherrington
Vice President Digital Health and Patient Voice
KLAS Vice President Digital Health and Patient Voice - Adam Cherrington
 
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User Commentary

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VP/Other Executive

Relationship, Product

The one thing about Press Ganey that I have not been happy with is the n size; it is too small, so...

Jun 2024
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VP/Other Executive

Product

When we look at the percentiles on Patient Experience, I wonder how comparable other groups are or...

Jun 2024
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VP/Other Executive

Relationship

When we request something or a meeting or content experts, we usually get them quite quickly on a...

Jun 2024
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VP/Other Executive

Product

We use the system to guide and gauge things, but if the department cannot be efficient due to their...

Jun 2024
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VP/Other Executive

Relationship

There are two specific questions that we can add to Patient Experience based on our current climate...

Jun 2024
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VP/Other Executive

Product

I would probably buy Patient Experience again, and part of the reason is that there are not a lot of...

Jun 2024
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Director

Product

I have seen an explosion over the last couple of years with Press Ganey's progress. I think they had...

Jun 2024
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Director

Operations

Typically, Press Ganey’s training can be done in a variety of ways, based on the needs of the...

Jun 2024
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Director

Relationship, Product, Value

It has been amazing how much Press Ganey has provided just in the last couple of years to really...

Jun 2024
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Director

Product

I would like to see some tweaks in the solution to make generating reports easier and to improve...

Jun 2024
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Director

Relationship

Press Ganey’s support team is fabulous. Their willingness to come on-site and really give us...

Jun 2024
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VP/Other Executive

Product, Value

The real improvements from using Patient Experience happen more on a case-by-case basis than in the...

Jun 2024
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VP/Other Executive

Loyalty, Relationship, Operations

The Patient Experience implementations are excellent. I am extremely satisfied. We get a lot of...

Jun 2024
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VP/Other Executive

Relationship

The Patient Experience survey is administered in the fashion in which the patients choose to receive...

Jun 2024
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VP/Other Executive

Relationship

We can't always pick up the phone and talk to someone at Press Ganey, but nothing is an emergency...

Jun 2024
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VP/Other Executive

Loyalty

We use Press Ganey for our patient safety event reporting as well as Patient Experience. We actually...

Jun 2024
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VP/Other Executive

Relationship

One of the beauties of Press Ganey is that when we contract with them to do our patient experience,...

Jun 2024
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VP/Other Executive

Product

A lot of the system's features and functionalities are new because Press Ganey just bought them from...

May 2024
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VP/Other Executive

Loyalty

There is a really big vision for Patient Experience that is really intriguing, and I think Press...

May 2024
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VP/Other Executive

Loyalty, Product

I hope that the ability to segment things will improve in the system. When we do multiple studies...

May 2024
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VP/Other Executive

Culture, Relationship

Press Ganey follows through on things, and they are really transparent. If they can't do something...

May 2024
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VP/Other Executive

Product

We have had some big wins with Press Ganey. We found a capability in the system called NarrativeDx...

May 2024
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VP/Other Executive

Culture, Value

Press Ganey's human experience platform isn't quite as put together as the vendor's sales pitch...

May 2024
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COO

Value

On the consulting side, Press Ganey is pretty good about avoiding charging for every little thing....

May 2024
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COO

Relationship

Sometimes we would like to see the way Press Ganey queries or questions or the way they define...

May 2024
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COO

Product

With the current functionality on the patient staff side around how we define peer groups, how we...

May 2024
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COO

Product, Value

Press Ganey is starting to try and change the awards a bit, but when they give awards at the end of...

May 2024
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COO

Loyalty, Relationship, Product

I want Press Ganey to look across a whole health system because a hospital can win an award for the...

May 2024
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Manager

Product

We are really hitting the ground running with Patient Experience and everything that Press Ganey has...

Mar 2024
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Manager

Operations, Product

It can be very intimidating to use the query tool in Patient Experience because we have to select...

Mar 2024
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Manager

Relationship

Our relationship with Press Ganey has definitely improved. Before, we were trying to figure out the...

Mar 2024
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Manager

Loyalty, Relationship

I can see a lot more coming out of our relationship with Press Ganey in the near future. The vendor...

Mar 2024
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Manager

Relationship

Press Ganey threw a really nice conference, which was a great opportunity for us to join and see and...

Mar 2024
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Manager

Value

Press Ganey will nickel-and-dime us more often than not if something is outside their standard...

Mar 2024
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Manager

Operations

Press Ganey did pretty well on the implementation of Patient Experience. The implementation was a...

Mar 2024
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Director

Product

We are able to get information from the Press Ganey database very quickly, and it has a lot of...

Mar 2024
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Director

Product

Some of our elderly patients are not likely to have email, so they prefer paper, mailed surveys, and...

Mar 2024
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Manager

Relationship

Press Ganey is very clear on the scope of their features and what we are able to pull through. Also,...

Mar 2024
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Manager

Relationship

There are some times when Press Ganey drops the ball a little, but after some coercing, we are able...

Mar 2024
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Director

Loyalty, Relationship, Product

Press Ganey is evolving as changes happen in the patient experience landscape. There are new players...

Mar 2024
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Director

Value

Press Ganey charges us for each survey sent by mail with the emails and text messages being...

Mar 2024
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Director

Relationship

We have a contact person for Press Ganey. That contact person has been changing every few months for...

Mar 2024
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Director

Relationship

Despite Press Ganey’s operation challenges, their support is not bad.

Mar 2024
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Director

Loyalty, Relationship, Product

We hope to see some clarity with patient comments, themes, and insights, but we have not seen all...

Mar 2024
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Director

Relationship, Product

With Press Ganey Patient Experience, when we get negative comments, many times those negative...

Mar 2024
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VP/Other Executive

Relationship

In our partnership with Press Ganey, we are looking for them to provide a lot of resources and a lot...

Mar 2024
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VP/Other Executive

Product

In Patient Experience, there are three different types of surveys. There is the email survey, the...

Mar 2024
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VP/Other Executive

Relationship

Press Ganey has gotten so big that we haven't really gotten the special support we used to get with...

Mar 2024
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VP/Other Executive

Operations

Press Ganey has a conference where we learn so much and see best practices from other hospitals. The...

Mar 2024
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VP/Other Executive

Operations

For training from Press Ganey, we probably need more hand-holding, some one-on-one time, and the...

Mar 2024
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Director

Product

One dissatisfier is that Press Ganey, like every other vendor nationally, has progressively moved...

Feb 2024
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Director

Value

With Press Ganey, extra reporting can cost extra. As they launch and release new product lines or...

Feb 2024
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Director

Product

On the patient satisfaction side, there are continual improvement initiatives taking place. The...

Feb 2024
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Director

Operations, Product

There is a learning curve to understanding and navigating the reporting platform. It is difficult to...

Feb 2024
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Director

Relationship

I like what Press Ganey is doing. They have representatives and consultants to help us with...

Feb 2024
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Director

Product

The product’s biggest strength is its flexibility in the modes of survey distribution. It supports...

Feb 2024
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CEO/President

Culture, Relationship

The first few times I called Press Ganey with some issues, it took a while to get someone to answer...

Feb 2024
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CEO/President

Operations, Product

The system isn't as easy to maneuver through as people think it is. Sometimes I get into the system...

Feb 2024
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CEO/President

Relationship

We have had several patients complain about Press Ganey not telling the patients who they are right...

Feb 2024
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CEO/President

Relationship

When Press Ganey can get people to answer their questions, they get really good raw data for us to...

Feb 2024
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Director

Relationship

Our experience with Press Ganey has been solid, but it hasn't been extremely great. It has been in...

Feb 2024
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Director

Loyalty

In terms of the tech that we want to evaluate, we are looking forward to HX platform and some Forsta...

Feb 2024
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Director

Value

Press Ganey's system costs a lot of money, and people have to really understand it and know how to...

Feb 2024
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Director

Relationship, Operations

I absolutely love the people from Press Ganey who I work with. Those people have good intentions,...

Feb 2024
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Director

Operations

We asked the vendor for more training for NarrativeDx, but we still don't have that training...

Feb 2024
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VP/Other Executive

Product

The product works and does the job. It gives us good data. And the data does drive our strategic...

Feb 2024
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VP/Other Executive

Relationship

Press Ganey has good service; however, the service is not as proactive as the service of other...

Feb 2024
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Analyst/Coordinator

Product

The paper surveys are cumbersome. I am more satisfied with the ease of use for the patient for our...

Feb 2024
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Analyst/Coordinator

Relationship, Product

We have run into a few more hiccups than we were initially anticipating. The hiccups are providers...

Feb 2024
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Analyst/Coordinator

Operations, Product

I have no problem with the ease of use of the system. It is extremely easy to function in Patient...

Feb 2024
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Analyst/Coordinator

Product

There are a few ways that we can't really slice the data within the platform, so I have to pull the...

Feb 2024
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Analyst/Coordinator

Value

I am highly satisfied with receiving my money’s worth because of the value of the data that we are...

Feb 2024
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Analyst/Coordinator

Product, Value

The biggest outcomes we have seen from using the human experience piece for patient experience and...

Feb 2024
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Analyst/Coordinator

Loyalty

We switched from our previous vendor to Press Ganey because the concern was just that we weren't...

Feb 2024
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Nurse

Relationship

We used to have a contact from Press Ganey who was assigned to us, and that was awesome because we...

Feb 2024
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Nurse

Relationship, Product

Press Ganey’s quality improvement portal is really awesome because we have taken the blank surveys...

Feb 2024
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Nurse

Operations

Press Ganey has little sample trainings on their website for how to use a query tool and do...

Feb 2024
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Nurse

Relationship

In some areas, we score really high with patients, but it would be nice if Press Ganey could have...

Feb 2024
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Nurse

Product

Press Ganey helps us get data out of Patient Experience, but the work is tedious because we still...

Feb 2024
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Nurse

Loyalty

Our satisfaction with Patient Experience will probably improve under the direction of our new leader...

Feb 2024
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VP/Other Executive

Culture

Press Ganey's product is pretty straightforward. I don't think that Press Ganey set any unrealistic...

Feb 2024
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VP/Other Executive

Operations

Most people do the training for the vendor's reporting tools, and the vendor provides pretty good...

Feb 2024
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VP/Other Executive

Product

The solution's reporting side is a little difficult. The system has some great dashboards that are...

Feb 2024
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VP/Other Executive

Culture, Loyalty

The current functionality that our contract gives us doesn't meet all of our goals, but the vendor...

Feb 2024
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VP/Other Executive

Relationship

Press Ganey is rarely proactive. They are very reactive. They are responsive when we have issues,...

Feb 2024
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VP/Other Executive

Loyalty, Relationship, Product

Press Ganey is a data company, so they provide us with data. We get a lot of basic data, but we...

Feb 2024
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VP/Other Executive

Loyalty, Relationship

Press Ganey has been sitting on their laurels a bit. They have been a dominant player in the patient...

Feb 2024
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VP/Other Executive

Loyalty, Relationship, Product

Our organization is under one entire platform with Press Ganey, and that has been a really good...

Feb 2024
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VP/Other Executive

Relationship

We expected the vendor to deliver something, and we are still waiting on that thing. I think Press...

Feb 2024
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VP/Other Executive

Product

When it comes to the system's ease of use for patients, I would give Press Ganey a top rating....

Feb 2024
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VP/Other Executive

Relationship

We have access to Press Ganey's top executives, and they are very responsive. We have calls with...

Feb 2024
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VP/Other Executive

Product

We like the breadth and depth of the resources that Press Ganey has available. We can do analytics...

Jan 2024
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VP/Other Executive

Product

We would like a little more customization. We do a lot of internal reporting analytics. One of our...

Jan 2024
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VP/Other Executive

Loyalty, Relationship

We look at Press Ganey not as a vendor but as a partner in the work that we are doing. We have a...

Jan 2024
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Director

Culture, Loyalty

I believe we will renew with Press Ganey, but we will take a look. The cool thing about contracts is...

Jan 2024
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Director

Culture, Value

The vendor avoids charging for every little thing. They bundle all their stuff, so we get economies...

Jan 2024
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Director

Product

I love the integrated dashboards Press Ganey uses. They have items such as integrated dashboards or...

Jan 2024
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Director

Relationship, Product

Press Ganey has a thing called NarrativeDX. They take the comments from patients, and NarrativeDX...

Jan 2024
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Director

Product

We utilize eSurveying. It can be customizable if needed, and it is very nimble. We use it for...

Jan 2024
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Director

Relationship

The vendor has an operations excellence group and an application support team behind the scenes to...

Jan 2024
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Director

Product

We have the ability through our contract with the vendor to do pulse surveying. We typically do a...

Jan 2024
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Analyst/Coordinator

Relationship, Product

We send a lot through Press Ganey, and they just give us the format to use. The program is nice. It...

Jan 2024
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Analyst/Coordinator

Product, Value

The main outcome I see from using the system is process flow. When we see a pattern of complaints...

Jan 2024
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Analyst/Coordinator

Relationship

Press Ganey needs to improve their IT support. That is probably the most frustrating piece. For IT,...

Jan 2024
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Analyst/Coordinator

Relationship

I really liked the fact that Press Ganey assigned a team, and we have been with this team ever since...

Jan 2024
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Analyst/Coordinator

Culture, Value

Press Ganey is pretty fair when it comes to charging. We did a review of the services that we are...

Jan 2024
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Analyst/Coordinator

Culture, Relationship, Operations

A while ago, we were struggling to figure some things out, but Press Ganey stepped in and said they...

Jan 2024
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Director

Relationship

Press Ganey is excellent with proactive service. The surveys that we have to submit to CMS are the...

Jan 2024
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Director

Relationship

I would tell someone interested in getting Patient Experience that the cons are Press Ganey’s...

Jan 2024
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Director

Operations

We get a file from Press Ganey with all the data, and they can't ever guarantee that we can get it...

Jan 2024
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Director

Product

Patient Experience is just not intuitive, and we get frustrated with the dashboards. We can't just...

Jan 2024
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Director

Relationship

Press Ganey’s support is horrible. We used to have one person that we could go to. Now we don't have...

Jan 2024
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Manager

Loyalty, Value

We are unsure whether Press Ganey is going to be part of our long-term plans because of the cost and...

Dec 2023
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Manager

Product

The system is pretty seamless. It isn’t down during the day, so there are really never any...

Dec 2023
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Director

Relationship

One frustration that we had with Press Ganey in the past was when they gave their managers more...

Dec 2023
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Director

Relationship, Product, Value

Because of where we are, it is challenging for our health system to connect with Press Ganey....

Dec 2023
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CNO

Relationship

I used to have a Press Ganey account executive that I could contact if I wanted to make a change to...

Dec 2023
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CNO

Loyalty

The vendor’s equity partnership that we enrolled in has not turned out to be as great as I thought...

Dec 2023
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(0)
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CNO

Relationship

The vendor’s support has always been very good. We have introduced new service lines and new surveys...

Dec 2023
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CNO

Product

Getting to the reports in Patient Experience is a clunky process.

Dec 2023
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Director

Relationship

Press Ganey is trying. From their end, the executive involvement is excellent. The good news is I...

Dec 2023
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Director

Product, Value

The surveys definitely give us the opportunity to share with our team members how the patients...

Dec 2023
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Director

Relationship

We just added a certain thing, and Press Ganey was very helpful. They held our hands through the...

Dec 2023
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Director

Operations

Press Ganey's product is really easy. I give people access to it, and they can go right in. There...

Dec 2023
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Director

Culture

Press Ganey makes constant improvements to their product. If I were in a position to buy it, I'm...

Dec 2023
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Director

Loyalty, Relationship

I don't see us not staying with Press Ganey at this point. We have decades of data from them.

Dec 2023
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VP/Other Executive

Relationship, Operations

We had a transition in leadership with the vendor a while back, and that has been a great...

Dec 2023
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VP/Other Executive

Relationship, Product

What is helpful is that Press Ganey integrates the patient experience and employee engagement....

Dec 2023
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VP/Other Executive

Relationship, Product

It takes a little while to get used to how the product is formatted, but most of the folks who work...

Dec 2023
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(0)
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VP/Other Executive

Relationship

I haven't worked with the vendor’s phone or web support teams much in my role, but we had an...

Dec 2023
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VP/Other Executive

Relationship

We have regular meetings with the vendor to address things, and those involve a lot of looking...

Dec 2023
||
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VP/Other Executive

Relationship, Product

The tool is easy to use. What is most helpful about Press Ganey is the support, the national...

Dec 2023
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VP/Other Executive

Culture, Loyalty, Value

The main thing that we like about Press Ganey is their ability to save us money through bundling....

Dec 2023
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VP/Other Executive

Relationship

Press Ganey has been attentive and proactive. They helped us set up our surveys, and they have been...

Dec 2023
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VP/Other Executive

Operations

Our implementation went really well. We were satisfied with the way the vendor rolled out the first...

Dec 2023
||
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Manager

Product

Press Ganey's solution is easy to use. It is highly customizable. The questions are so versatile...

Dec 2023
||
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Manager

Relationship

We work with Press Ganey very closely. They offer industry advice and are a top-performing...

Dec 2023
||
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Director

Value

Press Ganey charges for a lot of different features, I don't think we are being nickel-and-dimed,...

Dec 2023
||
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Director

Product

With Press Ganey, I think the challenges that we are having from an interoperability standpoint are...

Dec 2023
||
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Manager

Relationship

Press Ganey restructured their team support, so things don't go unanswered when our person is on...

Nov 2023
||
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Manager

Relationship, Value

Press Ganey doesn't have a good peer group. The product is also very expensive for smaller nursing...

Nov 2023
||
(0)
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Manager

Product

Reducing the number of clicks in Patient Experience would make things easier. With Patient...

Nov 2023
||
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Manager

Relationship

Press Ganey unveiled an amazing partnership with Epic. When Press Ganey designed their new fusion...

Nov 2023
||
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Manager

Culture, Value

Press Ganey still charges us per provider. A portion of our contract allows us to have a certain...

Nov 2023
||
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Manager

Relationship, Product

Forsta is Press Ganey's new platform, and it allows a lot more flexibility in how we can survey...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

We work well with Press Ganey. Our experience is often dependent on the person. I have been working...

Nov 2023
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VP/Other Executive

Relationship

Press Ganey has promised to keep us advised of the technology breakdown so that we can prepare for...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

Press Ganey went through some changes with their process, and there were some hiccups. In the last...

Nov 2023
||
(0)
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Analyst/Coordinator

Operations

We have new people using Patient Experience all the time. One of the bundle things that Press Ganey...

Nov 2023
||
(0)
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Analyst/Coordinator

Product, Value

We have been with Press Ganey's system for many years. It has worked well for us. The product is...

Nov 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The Patient Experience online tool is detailed but intuitive. It seems to be easy to catch on to,...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

We have been generally happy with the service from Press Ganey. I have seen a lot of different...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

Press Ganey’s platforms are a bit old and outdated, and they keep acquiring companies to fix that,...

Nov 2023
||
(0)
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VP/Other Executive

Product

There is a lack of intuitive reporting with Press Ganey's system. The reporting platform is very...

Nov 2023
||
(0)
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VP/Other Executive

Product, Value

With Press Ganey's product, I am seeing the identification of opportunities and resources necessary...

Nov 2023
||
(0)
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Director

Loyalty

We are hoping to upgrade our Press Ganey platform to their human experience platform, which was...

Nov 2023
||
(0)
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Director

Relationship

Press Ganey has moved away from dedicated advisors, so to some degree, we lost the relationship that...

Nov 2023
||
(0)
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Director

Product

Patient Experience seems pretty easy to use. I have tested some of the text and email surveys, and...

Nov 2023
||
(0)
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Director

Product

We are using the basic Patient Experience platform and PGFusion. The vendor did some upgrades on...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

When I first came to work in patient experience, I knew that I needed the most sophisticated, savvy,...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

I have seen an evolution of science and innovation from Press Ganey, and that has been most...

Nov 2023
||
(0)
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VP/Other Executive

Product

We are using our ambulatory tech survey with our vendor. We send the survey and get feedback from...

Nov 2023
||
(0)
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VP/Other Executive

Culture

There are very distinct things in my contract that the vendor has specified they will not charge me...

Nov 2023
||
(0)
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CNO

Relationship, Operations

The change to Press Ganey was relatively smooth, and we ended up having to restructure. The person...

Nov 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

Press Ganey hasn’t pushed for satisfaction surveys by text, email, or phone, so we are waiting. They...

Nov 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

We are part of a health system that uses Press Ganey, but if there were a survey vendor more...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

We have an extremely responsive account representative. They do updates for us, and the reports and...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

Someone has to be pretty tech savvy to use the system. It is based on the management of charge...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor has a vision of where things need to go with the solution, but we don't feel Press Ganey...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

Press Ganey is responsive. We have an account representative, so we rarely have to use the Contact...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

We think of Press Ganey as a vendor and not a partner in helping us improve the patient experience....

Nov 2023
||
(0)
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CNO

Relationship

The advisor who owns our account is spectacular and makes sure that individual partners don’t look...

Nov 2023
||
(0)
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CNO

Culture, Relationship

Press Ganey tends to purchase companies and then figure out how they are going to meld into their...

Nov 2023
||
(0)
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CNO

Product

There should be a greater ability to take comments within the product, do analysis, and pull in not...

Nov 2023
||
(0)
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Director

Relationship

We like that Press Ganey has a huge database for healthcare. We also like that they are willing to...

Nov 2023
||
(0)
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Director

Relationship, Operations

Sometimes, our analytics people come up with ideas that Press Ganey hasn't come up with. The vendor...

Nov 2023
||
(0)
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Director

Relationship

We appreciate what Press Ganey does because if they didn't do it, we would probably have to come up...

Nov 2023
||
(0)
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Director

Relationship, Product, Value

With the data and analytics we have received from Press Ganey, we have been able to convince people...

Nov 2023
||
(0)
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Director

Operations

During our implementation, the vendor made sure that the right people were dedicated to our team....

Nov 2023
||
(0)
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Director

Culture, Operations

The vendor front-loads their initiation process and training. A lot of their equipment is...

Nov 2023
||
(0)
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Director

Loyalty, Value

Press Ganey recently integrated their systems with Epic's systems, and everyone is pumped. Some of...

Nov 2023
||
(0)
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Director

Relationship, Product

Press Ganey has acquired a lot of things, and they have made a lot of changes. That is fine the...

Nov 2023
||
(0)
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Director

Relationship

The vendor does almost all of the things we need them to very well, but there are a few service...

Nov 2023
||
(0)
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Director

Relationship

The working relationship that I have with our managing director at Press Ganey is the special...

Nov 2023
||
(0)
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Director

Relationship

Press Ganey does a once-a-year survey, and it is a long survey. Its length is our biggest obstacle....

Oct 2023
||
(0)
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Director

Relationship

Press Ganey has done a lot of work to try to survey folks, but I haven't seen a lot of the results...

Oct 2023
||
(0)
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Director

Relationship, Product

From what I have seen from Press Ganey’s surveys, they have a pretty user-friendly format.

Oct 2023
||
(0)
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Director

Relationship

The Press Ganey team that kicked off our engagement had some good executive-level people in the...

Oct 2023
||
(0)
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VP/Other Executive

Loyalty

I love the road map from Press Ganey. They are moving into a more holistic view of the human...

Oct 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

Press Ganey has been very good at bringing us to the table to get our input on the development of...

Oct 2023
||
(0)
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VP/Other Executive

Operations

Something that Press Ganey could improve about their implementation process would be having an...

Oct 2023
||
(0)
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VP/Other Executive

Relationship, Product

The natural language processor in Patient Experience is really good at helping surface insights from...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

The support team from Press Ganey is excellent. They are very responsive when we need some support,...

Oct 2023
||
(0)
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Manager

Operations

We did an upgrade with Patient Experience, and while on the surface the service didn’t change, the...

Oct 2023
||
(0)
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Manager

Relationship, Operations

Press Ganey is doing some good work with us, but I do have some questions about certain things. In...

Oct 2023
||
(0)
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Manager

Product

Patient Experience does what we need it to do. There is a learning curve with the product’s ease of...

Oct 2023
||
(0)
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Manager

Loyalty, Relationship

Press Ganey has built a universe, and they are continuing to expand and acquire different slices....

Oct 2023
||
(0)
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Manager

Loyalty

We have experienced some gains and improvements in our clinic settings with Patient Experience, and...

Oct 2023
||
(0)
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Manager

Relationship

I would recommend Patient Experience cautiously. Press Ganey can be a partner, but we have to be...

Oct 2023
||
(0)
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Manager

Loyalty

We have some new services with Press Ganey that we should be bringing online soon. I am excited...

Oct 2023
||
(0)
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Manager

Relationship

Our experience with Press Ganey has improved over the past year. We have made some gains in...

Oct 2023
||
(0)
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Manager

Loyalty, Relationship

We recently had an instance where we added a survey that will be mandated and required by CMS next...

Oct 2023
||
(0)
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Manager

Relationship

I have been honest and transparent with Press Ganey, and they have said the right things. I know the...

Oct 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

Press Ganey is constantly looking to upgrade their platform and how they work with us, and they do...

Oct 2023
||
(0)
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VP/Other Executive

Product

Press Ganey upgrades their platform every so often, and sometimes the upgrades are a little clunky....

Oct 2023
||
(0)
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VP/Other Executive

Relationship

Press Ganey has a very strong team that is helpful to us. Press Ganey has always been very attentive...

Oct 2023
||
(0)
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Director

Relationship

Overall, we are very satisfied with the system. It is meeting our needs, and we have received...

Oct 2023
||
(0)
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 or  to see details.

Director

Relationship

The investment that Press Ganey has put into their strategic consulting branch over the last few...

Oct 2023
||
(0)
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Director

Relationship, Product

The only improvement that I would recommend Press Ganey make would be for them to have a more...

Oct 2023
||
(0)
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Director

Relationship

If we need more support from the vendor, they will offer it to us. Press Ganey is a fantastic...

Oct 2023
||
(0)
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 or  to see details.

Director

Product

I would love for the solution to spot trends based on the information that is put into it. Right...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

Press Ganey is very good to us. We have reorganized our support team with them, and things have been...

Oct 2023
||
(0)
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VP/Other Executive

Value

I think Patient Experience is working well. The ease of use for the patients is getting better. I...

Oct 2023
||
(0)
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VP/Other Executive

Loyalty

Press Ganey is developing a partnership with Epic, and we are pretty excited about what that is...

Oct 2023
||
(0)
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Director

Relationship

The investment that Press Ganey has put into their strategic consulting branch over the last few...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The only improvement that I would recommend Press Ganey make would be for them to have a more...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If we need more support from the vendor, they will offer it to us. Press Ganey is a fantastic...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would love for the solution to spot trends based on the information that is put into it. Right...

Oct 2023
||
(0)
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 or  to see details.

Director

Relationship

Overall, we are very satisfied with the system. It is meeting our needs, and we have received...

Oct 2023
||
(0)
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 or  to see details.

Director

Relationship

When I started, Press Ganey really seemed to want to partner with us around the patient experience....

Oct 2023
||
(0)
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Director

Relationship

Press Ganey sometimes seems slow to react to changes in the market, so they get behind the...

Oct 2023
||
(0)
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Director

Loyalty, Relationship, Product

Press Ganey seems to be on the AI path, but we want to see them catch up with some of the technology...

Oct 2023
||
(0)
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Director

Relationship, Product

At our organization, we oversurvey people. Survey fatigue is real, and we sometimes irritate people....

Oct 2023
||
(0)
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VP/Other Executive

Relationship

Press Ganey goes above and beyond. We have never worked with a vendor who was more attentive and...

Oct 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Press Ganey has been fantastic to work with. Anytime there is an update, they meet with us...

Oct 2023
||
(0)
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VP/Other Executive

Operations

Our project managers were trained by Press Ganey, and they all said that that training was fabulous....

Oct 2023
||
(0)
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VP/Other Executive

Product

We have to play a bit with the data Press Ganey gives us to clean before we can pass it on to our...

Oct 2023
||
(0)
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VP/Other Executive

Culture, Value

We receive more than our money's worth with Press Ganey. We have overused the system and gone above...

Oct 2023
||
(0)
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Manager

Relationship, Product

One gap that vendors don't seem to grasp is that the surveys we need them to provide aren't reviews...

Sep 2023
||
(0)
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Manager

Relationship

We love Press Ganey's thoughtful leadership and subject matter expertise. The vendor doesn't just...

Sep 2023
||
(0)
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Manager

Loyalty

Press Ganey's acquisition of Forsta was a really good business move. When we looked for an employee...

Sep 2023
||
(0)
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Manager

Relationship, Product

Press Ganey doesn't deliver any customizations, so we pull data out of the system and completely...

Sep 2023
||
(0)
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Manager

Relationship

Press Ganey has great customer service. We have a team that is dedicated to us, and they don't have...

Sep 2023
||
(0)
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Manager

Relationship, Product

Press Ganey struggles with having an integrated platform. They have multiple tools that they are...

Sep 2023
||
(0)
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Manager

Loyalty, Relationship

Press Ganey has a new employee who is really great, but they are just getting up and going, so there...

Sep 2023
||
(0)
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