A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 89.2
Software average: 79.6
Overall performance score (100-point scale) |
Trend (2023-2024) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
|
Nuance (a Microsoft Company)
Nuance Dragon Medical One 
|
91.3 |
-1%
|
126
|
A-
|
A
|
A-
|
A-
|
A-
|
A
|
|
| |
|
|
|
|
||||||
|
Solventum
3M MModal Fluency Direct
|
82.9 |
-4%
|
68
|
B-
|
B
|
B
|
B
|
B
|
B
|
|
50.0 |
100.0 |
|||||||||
culture
A-
loyalty
A
operations
A-
product
A-
relationship
A-
value
A
culture
B-
loyalty
B
operations
B
product
B
relationship
B
value
B
Solutions Not Ranked
Ordered alphabetically
C
|
Overall Performance Score (100-point scale) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
|
Dolbey
Fusion Narrate C |
94.3 |
24
|
A
|
A+
|
A-
|
A
|
A+
|
A
|
C
&nbps;
Dolbey
Fusion Narrate C
Fusion Narrate C
94.3
24
24
culture
A
loyalty
A+
operations
A-
product
A
relationship
A+
value
A
