2021 Best In KLAS Speech Recognition

In April 2021, Microsoft signaled a further push into the healthcare industry by announcing their acquisition of speech recognition and artificial intelligence vendor Nuance. To gauge customer perceptions of this acquisition, KLAS interviewed 39 of Nuance’s healthcare customers to get their thoughts on how the acquisition might impact their organizations going forward.

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Performance

Speech Recognition (Front-End EMR) Segment Highlight 2020

11 June 20 | Boyd Stewart and Emily Paxman

Overall, customer satisfaction is high with the front-end speech recognition solutions from 3M (MModal), Dolbey, and Nuance. Since performance is high across the board, two key factors become important considerations as organizations decide which solution is right for them: (1) scalability— which vendors have proven able to scale to an organization of our size? and (2) delivery of new technology—which vendors have the ability to not just share plans for the future but actually roll out this technology in a successful way (i.e., install it properly, support it well, and ensure user adoption)? This report explores these key differentiators amid a number of notable market changes.

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

Nuance Dragon Medical One	91	n=65	0%	A-	A	B+	A-	A-	A-

3M MModal Fluency Direct	90.3	n=55	0%	A-	A	A-	A-	A-	A-
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Nuance Dragon Medical One 91 n=65 COMMENTS	0%	A-	A	B+	A-	A-	A-
3M MModal Fluency Direct 90.3 n=55 COMMENTS	0%	A-	A	A-	A-	A-	A-

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value	Censinet assessment

Dolbey Fusion Narrate [C] C	93.6	n=25	A	A+	A	A-	A	A

Dolbey Fusion SpeechEMR * L	94.8	n=14	A	A+	A	A	A	A+

Company/solution	Overall performance score	Total evaluations

Dolbey Fusion Narrate [C] C culture A loyalty A+ operations A product A- relationship A value A	93.6	n=25

Dolbey Fusion SpeechEMR * L culture A loyalty A+ operations A product A relationship A value A+	94.8	n=14

Speech Recognition - Front-End EMR

Past Speech Recognition - Front-End EMR Awards

Speech Recognition - Front-End EMR

Past Speech Recognition - Front-End EMR Awards

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