2021 Best In KLAS Worksite Health Services

White Paper

Purchasing Guide for Selecting an On-Site or Near-Site Health Center Manager

14 June 23 | Joe VanDeGraaff and Ruirui Sun

In response to the high and variable costs of local health care providers and the challenges associated with finding timely access to quality care, many employers (public and private) and unions are offering health centers on-site, near-site, or shared with nearby companies to better address the health care needs of covered employees and their dependents. This report is a collaborative effort by KLAS Research and the National Association of Worksite Health Centers (NAWHC) aimed at offering guidance on the essential factors to consider when selecting a vendor to manage a worksite center. This guidance is applicable even when a third-party agency, such as a broker, is involved in the process. Best practices below come from KLAS and NAWHC research, including insights from employers and unions who have implemented health centers.

Over time, care management vendors have developed new functionalities that have allowed payer organizations to move beyond traditional use cases (e.g., case management and utilization management) into emerging use cases (e.g., behavioral health, automated prior authorization). Care management solutions are in an already low-performing market with persistent integration and functionality challenges, and with these emerging use cases, customers have a renewed need for strong engagement and support from vendors. This report examines which vendors are providing strong customer relationships, delivering innovative product functionality, and facilitating adoption and long-term customer loyalty.

Self-insured employers looking to reduce costs and improve employees’ health often turn to services firms to set up and manage on-site or near-site clinics. This vendor guide is intended to provide a simple starting point for employers investigating employer-sponsored healthcare services. The guide focuses on firms that (1) provide primary care and other related services, including telehealth, behavioral health, and wellness centers, (2) operate across multiple US regions, and (3) are not owned or operated by healthcare organizations. All such firms known to KLAS as of November 2022 are included in this guide.

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Company/solution	Overall score	Total evaluations	Trend (2020-2021)	Loyalty	Operations	Relationship	Services	Value

Marathon Health	92.3	n=32	0%	A	A-	A-	A-	A-

Premise Health	89.6	n=36	0%	A	A-	A	B+	B-

Oracle Health (Cerner) Cerner	84.2	n=10	0%	A-	B	B	B	C+

Everside Health	82.6	n=26	N/A	B	B	B	C+	C+

QuadMed	69.4	n=11	0%	C	C	C	C+	F
	50.0	100.0		*Limited Data

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

Marathon Health 92.3 n=32 COMMENTS	0%	A	A-	A-	A-	A-
Premise Health 89.6 n=36 COMMENTS	0%	A	A-	A	B+	B-
Oracle Health (Cerner) Cerner 84.2 n=10 COMMENTS	0%	A-	B	B	B	C+
Everside Health 82.6 n=26 COMMENTS	N/A	B	B	B	C+	C+
QuadMed 69.4 n=11 COMMENTS	0%	C	C	C	C+	F

Company/solution	Overall performance score	Total evaluations	Loyalty	Operations	Relationship	Services	Value

Vera Whole Health * L	95.9	n=5	A+	A	A+	A-	A

Company/solution	Overall performance score	Total evaluations

Vera Whole Health * L loyalty A+ operations A relationship A+ services A- value A	95.9	n=5

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