QuadMed Employer-Sponsored Healthcare Services Commentary
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Daniel Zeitner
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KLAS Research Director - Daniel Zeitner
 
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User Commentary

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Director

Relationship

QuadMed is very efficient. Going to their clinic is not like going to the doctor's office, where...

May 2024
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Director

Relationship, Value

QuadMed's service is for our faculty and staff members. The visits are free for them. And as long as...

May 2024
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Director

Loyalty

There is room for us to get more employees to sign up with the QuadMed program. We are currently...

May 2024
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Director

Value

After an employee uses QuadMed’s services, the firm sends out surveys and provides us with...

May 2024
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Director

Relationship

When we went with QuadMed, our expectations were pretty high, and they have met them pretty...

May 2024
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Director

Relationship

One of QuadMed’s directors meets with us regularly. When there is an issue at a clinic, they reach...

May 2024
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Director

Value

In terms of getting my money’s worth with QuadMed, I’m still extremely satisfied. However, there are...

May 2024
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Manager

Relationship, Value

QuadMed always has a friendly and helpful clinical staff. The service makes things easier for our...

May 2024
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Manager

Services

One thing we struggle with is that the QuadMed clinic is only available on certain days, so we would...

May 2024
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Manager

Value

We are still a little too early to determine the impact of QuadMed. We have had an odd time recently...

Apr 2024
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Manager

Services

The biggest complaint about QuadMed so far is about the overuse of the call center staff instead of...

Apr 2024
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Manager

Services, Value

Generally speaking, QuadMed’s impact on improving the health of our employees is that the firm...

Apr 2024
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Manager

Operations

What has impressed me the most about QuadMed is that they hit home runs on every one of their hires....

Apr 2024
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Manager

Relationship, Services

We had many people with no primary care physician established and hadn't gone to the doctor in...

Apr 2024
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Manager

Relationship, Services

There are times when we can't find coverage, but that is not entirely QuadMed’s fault because...

Apr 2024
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Manager

Relationship

QuadMed excels at customizing services to the employer. There is nothing we have asked them to...

Apr 2024
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Manager

Operations

QuadMed has a lot of formalities and logistical needs when trying to put something in place. They...

Apr 2024
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Manager

Relationship, Services

With QuadMed’s regular communications, they could try to be a bit more out of the box at times.

Mar 2024
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Manager

Relationship

There appears to be some flexibility with QuadMed. They are willing to pivot if the situation...

Mar 2024
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Manager

Relationship

I just see the results of the firm’s work. I can see some improvement, but some areas are slow to...

Mar 2024
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Manager

Relationship

The firm’s team is easy to work with. They are open to our feedback. They are easy to collaborate...

Mar 2024
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Director

Relationship

I would like QuadMed to follow our road map and help us define an effective strategy. I would like...

Mar 2024
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Director

Relationship, Services

QuadMed aligns with our strategic objectives. We have integrated them into our communications and...

Mar 2024
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Director

Relationship, Services

QuadMed has always been open to feedback and suggestions. The overall associate experience with...

Mar 2024
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VP/Other Executive

Value

The beauty of using an outside firm for some services means that getting enough personnel is the...

Feb 2024
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VP/Other Executive

Relationship

I enjoy working with QuadMed's area directors and managers. They are extremely receptive. QuadMed's...

Feb 2024
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VP/Other Executive

Relationship, Operations

We have had some difficulties with COVID-19 and recruiting, and we continue to work on those. We...

Feb 2024
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Manager

Loyalty, Operations

The firm does a good job. We went out to bid for them, and they retained the business, so they must...

Dec 2023
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Manager

Relationship, Relationship

The firm brings ideas to us. They execute the ideas we offer to them. And we work very well...

Dec 2023
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Manager

Operations, Operations

We were maintaining the day-to-day stuff, and the firm was just there providing providers. But they...

Dec 2023
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VP/Other Executive

Value, Value

QuadMed doesn't charge us unexpected costs. If there is ever a cost that is in addition to our...

Dec 2023
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VP/Other Executive

Relationship, Relationship

QuadMed has great executive involvement from the top down, even through their parent company.

Dec 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

QuadMed gives great care. They work with our employees and spend time with our employees. That is...

Dec 2023
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Manager

Relationship, Relationship, Relationship

QuadMed’s staff is amazing overall, but we have had a few providers that haven't totally met the...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

There are a few things that take a bit longer than they should. We get things done in the end, but...

Jun 2023
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Manager

Loyalty, Loyalty, Loyalty, Services, Services, Services

A lot of the employees that are eligible for the QuadMed centers are afraid of going to the doctor...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Value, Value, Value

We are very satisfied with our partnership with QuadMed. We have an amazing account representative...

Jun 2023
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Manager

Relationship

Sometimes QuadMed’s marketing can fall a little flat or not be as grabby or disruptive as it could...

Jun 2023
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