Marathon Health Employer Sponsored Healthcare Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
Our biggest concern with the merger of Marathon Health and Everside Health is something we are...
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Relationship
Marathon Health could improve their account management, attentiveness to the client, and...
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Relationship, Services
Once an idea has been created, it can get done, but I would like it if there didn’t have to be as...
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Relationship, Value
Our clinic has made a significant improvement to our employees’ health. The firm is doing a very...
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Relationship
Ever since Marathon Health and Everside Health merged, the strength of the partnership hasn’t been...
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Relationship
I feel comfortable that if I need to get something done, I can reach out to an executive. They are...
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Relationship
If someone were looking into Marathon Health, I would tell them to ask for a really strong account...
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Relationship, Operations
Legacy transition issues from Marathon Health's previous merger with another company and the...
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Operations, Value
We get good, positive results from our employees who respond to surveys about the value of the...
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Operations
We like the convenience of Marathon Health. It allows people to get appointments for any wellness...
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Operations
I just saw what the firm's tracking system looks like and how easy it is from an end-user...
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Operations, Services
The firm is very engaged with getting people in when they need to be seen, keeping them compliant,...
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Value
The admin cost is definitely too high for the engagement we have. The firm has sharpened their...
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Value
Our engagement is so low that the investment is really too much for the results we are getting. The...
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Relationship, Services
Marathon Health communicates very well. During the past year, they merged with another company....
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Operations
As a client, I needed to change physicians shortly after we signed. From a patient perspective, my...
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Operations
There were some efforts made by the firm to help us when we were struggling with engagement, but as...
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Operations
Marathon Health is very data driven. Their data helps improve the health of our employees because...
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Relationship
I know who the people at the firm are. I know I can email them with any problems and get a response....
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Operations, Value
Marathon Health consistently meets my expectations. They don't exceed them every single time, but I...
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Operations
I would suggest that Marathon Health work on expanding the hours at the clinics. The clinic we used...
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Relationship
Marathon Health is merging with another company. Marathon Health has largely increased in size and...
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Relationship
The person I work with from the firm does a good job. They are very good about reporting...
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Services, Value
It is hard to determine improved outcomes. I just find that is a hard metric to quantify. I know we...
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Relationship, Services
Marathon Health has a good chunk of our high-end chronic employees who are engaged, and that is...
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Loyalty, Value
We have been with Marathon Health for a while, and we didn’t go out to RFP when our contract was up...
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Relationship, Services
One specialty has become a high priority for us. We have just had it approved to take one Marathon...
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Relationship
We have had a great partnership for the last several years, so we are happy to be with Marathon...
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Value
With the previous firm that we had, the costs were getting too over the top, so we sought Marathon...
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Relationship
Responsiveness is one of Marathon Health’s key strengths. Their customer service team is superior...
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Relationship
Marathon Health being a strong partner for me is important. We just expanded, and they are really...
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Relationship
Marathon Health is one of my easier firms to deal with. Things are going pretty well overall. There...
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Relationship, Services
Marathon Health is not meeting our needs consistently from the data and the analysis side and with...
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Relationship, Value
Marathon Health has, in my eyes, saved lives. They have had an incredible impact on people who...
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Relationship
The Marathon Health staff does what we ask them to do, and even if we change our minds, they are...
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Value
We are currently exploring other ways to measure how Marathon Health reduces our healthcare costs....
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Relationship
I would like to see more engaged members and services with Marathon Health, but that is not...
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Loyalty, Relationship
Everside Health could spend more time on strategic ability. That comes with really looking to the...
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Relationship, Value
Everside Health is very innovative in their healthcare model and has partnered with us to address...
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Relationship
We have had such a long relationship with Everside Health, and even through each transition, they...
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Loyalty, Relationship
Staffing healthcare providers has been very challenging, but that isn't really something Everside...
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Relationship
We have a great partnership with Everside Health. They are super responsive and understanding of who...
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Value
Everside Health is doing a good job. We have been seeing really good outcomes in our cost of...
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Loyalty, Relationship
We love having a clinic that is dedicated to our employees. We would not want to move away from a...
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Relationship, Services
I would be more satisfied if there weren't so much turnover at the physician assistant (PA) and the...
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Relationship
We always have our regular meetings with Marathon Health. There is no canceling, and everyone is on...
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Loyalty, Value
Marathon Health comes up with all different types of ideas to get our employees to use their health...
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Relationship, Services
One way Marathon Health exceeds our expectations is the level of customization that they allow. They...
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Relationship
Sometimes we struggle with Marathon Health’s IT department because they aren't as quick as we would...
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Relationship
We are extremely satisfied that Marathon Health understands us as a client and has our best...
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Relationship, Value
We have seen a huge increase as we have moved to the wellness health center initiative with Marathon...
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Relationship
The individuals from Marathon Health who were the leaders over both the clinic and the wellness...
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Relationship
The Marathon Health team that works at the clinic does a great job, but I would say that sometimes...
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Relationship, Value
For our members that are using the health center, we regularly see the feedback that comes in from...
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Relationship
The firm consistently exceeds our expectations. With the team we have right now, we are just very...
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Relationship, Services
What Marathon Health does well is ease of use. They are very fast, and people can get an appointment...
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Relationship, Services
We have had vacancies for a long time. I don't think that Marathon Health is alone in that. From my...
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Loyalty, Relationship
The firm has had a couple of mergers in the last few years, and the bigger they get, the less...
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Relationship
Marathon Health exceeds my expectations. My satisfaction with the firm is a product of my working in...
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Services, Value
The billing area is one area where Everside Health has not been meeting our expectations. We count...
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Relationship, Operations
Everside Health provides lunch-and-learn sessions and a monthly seminar-like experience. They put...
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Loyalty
Everside Health is merging with Marathon Health, and although that is fairly new, I was told that...
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Relationship
Marathon Health is disengaged in terms of communication, and that is a big thing. Their...
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Relationship, Value
Our clinical staff from Marathon Health is wonderful. They are getting the tools they need to do...
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Relationship
Marathon Health does our wellness program, and I feel like they do a great job of getting the...
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Relationship
Marathon Health could have a better referral system. I feel like most people use the service in...
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Relationship
The team I work with at Marathon Health is very involved. We only meet every now and again...
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Loyalty
Marathon Health is doing a great job with wellness. They do some of our occupational health, but I...
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Relationship
If we have any concerns that go above our current team, we have no problem being able to speak to...
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Value
We are doing an exceptional job with Marathon Health and are very pleased we did not go with our...
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Services
The reporting we get from Marathon Health is accurate and detailed about the impact we are having on...
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Relationship
My advice to others is that they have to get buy-in from the employee population to utilize a...
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Relationship
Marathon Health has been highly engaged. They consistently exceed expectations. Our expectations are...
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Operations
We have worked on implementing additional hours, and Marathon Health is executing things seamlessly....
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Loyalty
As long as our employees are using Marathon Health's service, we will keep using it. The convenience...
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Relationship
We had a couple of issues with Marathon Health where they definitely didn't exceed our expectations....
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Services
There are certain things that the Marathon Health wellness tracking cannot do for us. The firm tried...
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Value
I would like Marathon Health to be able to somehow show me how they are paying for themselves, but I...
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Services, Value
I don't know what impact Marathon Health has had on the physical health of our employees, but they...
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Value
Marathon Health doesn’t charge for every little thing. There are pass-through costs, but as far as...
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Relationship
Marathon Health has exceeded our expectations on the staffing side. The pros of Marathon Health are...
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Value
One con is that sometimes it is hard to prove the ROI because cost avoidance isn't easy to figure...
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Services
We look at Marathon Health's services as a great opportunity for associates to get convenient...
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Relationship
The firm's providers are all top notch, and for the most part, we have very good retention. The firm...
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Relationship
There are some items where the service level agreements are not met with Marathon Health, but for...
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Relationship
We deal with client representatives at Marathon Health, and we have one who is fairly high up in the...
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