Marathon Health Employer-Sponsored Healthcare Services Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
Commentary Summary
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User Commentary
Relationship
Marathon Health is very good at bringing clinicians on-site and has established a rapport with our...
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Loyalty, Operations, Value
To exceed our expectations, Marathon Health needs to continue working to decrease the rate of...
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Relationship, Operations
Marathon Health does well with their communications to employees, with improving the health of...
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Loyalty, Relationship
Marathon Health does well with communication. Whenever I have questions or issues that come up, the...
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Services
I do see how many labs and prescriptions are being done by Marathon Health. That shows that people...
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Relationship
The firm takes things out of our claims experience. For the employees who are engaged, the firm is...
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Services
With Marathon Health, it would be nice to have more ways to do wellness challenges. It could be fun...
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Relationship
We meet with Marathon Health on a regular basis. We have great communication. For certain employees'...
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Loyalty
I have had a great experience with Marathon Health, and I would recommend going with them. Since we...
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Relationship
The clinical staff from Marathon Health has always been personable and knowledgeable. I feel like...
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Relationship
I know that we have more than one product from Marathon Health; we do the regular stuff, but we also...
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Relationship, Services
I see the reporting from Marathon Health, and I like how they show that for the individuals who have...
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Relationship, Operations
I like that the firm provides our employees with something timely. We allow individuals to go to the...
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Loyalty, Services
I saw that Marathon Health now has electronic visits. It just recently got introduced. If someone is...
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Relationship
Marathon Health does our wellness program, and I feel like they have stepped it up when I have asked...
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Relationship, Operations, Services
Marathon Health is responsive. The partnership we have has been strong and very solid. We have...
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Relationship, Operations
We would like stronger management of our facility and teams from Marathon Health, and we would also...
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Relationship, Services
We want Marathon Health to have more strategic session planning, transparency, regular and organized...
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Relationship, Operations
Marathon Health has shown some valuable data on moving folks from higher risk to lower risk. We are...
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Relationship, Operations, Value
I like the concept of the longer appointments with Marathon Health. They are not force-feeding 15...
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Operations, Value
Marathon Health's service is geared to our demographics very well. We gear treatments toward what is...
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Relationship, Operations, Value
Marathon Health has made us feel like part of a family. They spend time getting to know the members...
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Relationship, Services
Our Marathon Health account manager switched, and the new one is doing a lot better than the old...
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Relationship, Operations
One of the key things about Marathon Health is that we get a lot of employee membership and a lot of...
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Loyalty, Relationship, Operations
Marathon Health has flexibility with different locations, and they are very strategically located in...
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Operations, Value
Marathon Health has had a significant impact on reducing our healthcare costs because the people who...
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Relationship, Operations
The nurse practitioner from Marathon Health is exceptional. They are one of the best practitioners I...
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Relationship, Operations, Value
Marathon Health exceeds our expectations when it comes to seeing our employees. We have seen a...
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Value
Marathon Health’s services are very pricey. I wish the invoice were definitely less than it...
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Relationship, Operations
The highlights of Marathon Health’s services are the quality time they spend with patients, the low...
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Relationship
Marathon Health is really great at communicating and creating good experiences that invite people to...
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Relationship, Services
Once the associates are in, we are seeing great results with either advancing their health or...
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Relationship, Services
Our associates absolutely love the experience they have, and I can’t say there are many providers...
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Relationship
Marathon Health has great providers. I constantly get feedback that the providers listen, take their...
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Relationship
We have seen some changes in the account manager role over the last few years. I would like to see...
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Loyalty, Relationship
The firm has worked very closely with us to expand and better understand how we can recruit more...
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Value
The firm has done a great job of reducing our healthcare costs. We know exactly what we are going to...
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Relationship
We spend a lot, but we get a lot back. I would absolutely recommend the firm. Overall, they have a...
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Relationship, Operations, Services
Marathon Health provides a lot of communication to employees about the services. There have been...
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Value
Marathon Health has helped with costs around the primary healthcare visits. Since people are going...
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Operations, Services, Value
With Marathon Health, patients have their own health coach who gives them individual health goals...
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Loyalty, Relationship, Services
I would buy Marathon Health’s service again because of the providers, who have been key to the...
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Relationship, Services
Marathon Health is very responsive. When we have issues that we need to get resolved, the firm is...
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Relationship, Operations, Services
The local Marathon Health providers have our long-term interests at heart. A lot of them are legacy...
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Loyalty, Operations, Value
It would be great if we could have some sort of PT area over at Marathon Health for employees, but...
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Relationship, Value
The firm's service is very expensive, but I don't think Marathon Health can do any more than they...
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Relationship, Operations
Marathon Health is very good at promoting what they do, and we use all of their services. They send...
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Relationship, Operations, Services
We have frequent communication with the firm, and they respond well to emails. Marathon Health...
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Relationship, Services
Because of the area where we are located, having a doctor, nurse practitioner, or lab tech within...
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Relationship, Value
Marathon Health has exceeded our expectations. Since we have been partnering with them, we have been...
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Relationship, Operations
We have had an amazing account support representative from Marathon Health for the last couple of...
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Relationship, Operations
Marathon Health understands, and I think that understanding comes from the top and isn't limited to...
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Relationship, Services
We are extremely satisfied with what Marathon Health is doing, and so is our population. It is easy...
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Relationship, Services
Marathon Health tries their best to get employees to follow up; they reach out to our people to get...
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Relationship, Services
Marathon Health partners with our employees to produce better outcomes for not only each employee...
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Relationship, Services
We are always looking at what we can implement, and Marathon Health is very good at bringing...
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Relationship, Operations, Services
Marathon Health’s staff members don't come to work like it is a job. They truly care, and that is...
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Relationship, Operations, Services
We just expanded our use of Marathon Health's services. The whole process went really great. We have...
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Relationship, Services
In each appointment, Marathon Health reviews not just the medical factors but also the mental,...
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Operations
This is just a minor thing, but Marathon Health’s marketing materials are a little lackluster. A lot...
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Relationship, Services
Our return on investment with Marathon Health varies depending on our locations. From a recruiting...
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Relationship, Services
Marathon Health has exceeded my expectations. Engagement and utilization are up. More appointments...
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Relationship, Services
One of the things we need so that we can have an on-site health center is a big enough population to...
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Relationship, Services
I recommend Marathon Health several times a year right now. I recommend them for the level of care...
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Relationship
We had to present and track things as a team internally. We decided we wanted to track KPIs. One KPI...
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Relationship, Operations
The reason that I wouldn't rate the firm at the top of the scale for driving tangible outcomes is...
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Operations, Services
One of the areas that Marathon Health could improve in the platform is the ability for folks to...
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Operations, Services
When I need any marketing or communications from Marathon Health, it is a process to get them done....
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Relationship
One of my key account managers from Marathon Health left recently. Anytime we have a shift and a...
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Value
With the firm, we have seen a decrease in our chronic conditions, like blood pressure and cholesterol....
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Relationship
Marathon Health has had some turnover, but they have always replaced the people who leave with...
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Relationship
Our account manager from Marathon Health has been amazing. We like all of the people from Marathon...
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Value
I was shocked by how many employees use Marathon Health's wellness program. We have seen an increase...
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Relationship
Marathon Health is really flexible when it comes to doing things in person. They also provide a lot...
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Loyalty, Services
We would definitely use Marathon Health’s services again. The economic environment has been very...
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Value
Engaging with the firm is a very expensive endeavor. I frequently get asked whether we are getting a...
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Relationship
There has been fluidity with the firm's staff. We have had a lot of problems with keeping staff...
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Value
Marathon Health’s services are getting the cost down, but I haven't had an apples-to-apples...
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Loyalty, Operations, Value
Our intent was to use Marathon Health for occupational health services, and I don't feel like we are...
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Relationship, Value
The outcomes that I have are reduced costs, improved health, and a better experience for my...
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Relationship, Services
Marathon Health feels like a partner because they are very willing to collaborate on different...
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Services
Marathon Health met our expectations. They probably will exceed them next year. There has been a lot...
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Operations, Value
Marathon Health is primarily used for preventive services. And because there is such a focus on...
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Operations
Marathon Health could streamline some of the administrative processes between Marathon Health, our...
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Operations
One of the big drivers for the health center is the time that Marathon Health will schedule for...
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Loyalty, Relationship, Operations
Our engagement with behavioral health with Marathon Health is fairly low, even compared to the book...
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Relationship, Services, Value
Marathon Health has technically met our expectations and achieved our performance guarantees over...
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Services
With Marathon Health, patient satisfaction has declined significantly over the past year, with the...
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Value
Marathon Health has had a significant impact on reducing our healthcare costs, though that impact...
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Relationship, Services
Within the Marathon Health staff, there are clear high performers and others I would rate lower....
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Operations, Services
My location is where we have experienced the most issues over the past few years. As a result, our...
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Operations, Value
Marathon Health is pretty effective at primary care and chronic-condition management, and we have...
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Operations, Value
With Marathon Health, a significant percentage of clinic users are showing improvements in biometric...
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Loyalty
If someone asked about our experience with Marathon Health, I would advise a company of similar size...
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Relationship, Operations, Services
When we raise concerns about engagement, provider behavior, or team member feedback, we want those...
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Relationship, Operations, Services
I haven’t heard much positive feedback about the telehealth experience with Marathon Health. Many of...
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Operations
Marathon Health encourages utilization and is strong in marketing, including engagement texts and...
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Value
Marathon Health has had a significant impact on reducing our healthcare costs. We have an...
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Relationship
Right now, we have a strong team in our centers, and we have a strong account manager and executive...
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Relationship
Marathon Health could improve their strategic approach by partnering with us to execute our...
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Relationship, Services
Marathon Health could exceed our expectations by having consistent, high-quality providers and...
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Relationship
At the moment, Marathon Health’s staff is pretty good. We still do have issues from time to time...
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Relationship, Operations
Marathon Health has exceeded our expectations with same-day service and appointment availability,...
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Operations
The only drawback with Marathon Health is that they can't easily access records from other...
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Operations, Value
We are extremely happy with Marathon Health overall. Of course, we would like their services to be...
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Relationship, Operations
We would use Marathon Health even more if they operated in more of our markets. Their model often...
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Operations
Marathon Health is very strong in knowing what to do. During the implementation, they were stellar....
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Relationship, Services, Value
Marathon Health has worked really hard to help me with my occupational care. It is a matter of...
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Relationship
We need stability in our account executive from Marathon Health. We have had multiple account...
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Services
There are things still in the clinic that I want to do with Marathon Health. Our biometrics are a...
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Loyalty, Relationship
Marathon Health is a good partner. Whenever I have a question, I can call any of their people and...
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Value
Marathon Health looks to charge us for everything they can possibly charge us extra for. I wanted to...
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Relationship
My nurse practitioner from Marathon Health exceeds my expectations; they are absolutely the best. I...
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Services
With the providers, the medical assistants, the nurses, and others who are working on-site in our...
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Relationship
Marathon Health meets our expectations for sure. I would not say they consistently exceed...
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Relationship
I have high satisfaction with the firm’s execution due to excellent communication between teams and...
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Relationship
What made a previous account manager phenomenal was their timely responses. They had the forethought...
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Value
The service is expensive for us; it gets more expensive every year. However, we can track our claims...
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Loyalty, Relationship, Services
Our biggest concern is making sure that our team members are supported in their health and wellness...
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Loyalty, Value
Overall, we are happy with the firm. From an organizational standpoint, we will be looking at other...
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Value
Basically, I want to strengthen this partnership so that it is good for both of us and is not just...
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Relationship, Services
The firm truly provides patient care as it should be. It is very personalized and not rushed like it...
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Value
Sometimes I feel nickel-and-dimed by Marathon Health with staffing things, like managing and...
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Relationship
It seems like the firm has become more corporate than when we sought them out. They used to be a...
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Relationship
For years, it felt like we were the little fish in a big pond. When I first started, we felt like we...
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Relationship
Our people from the firm who are involved on an executive level are very good at what they do. They...
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Value
Marathon Health has helped us by reducing the spending on the medical plan because some care is...
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Loyalty, Services, Value
Marathon Health meets with us regularly for data reports to find out engagement, top utilization,...
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Relationship
One of the consistent messages we hear from the members that go to the clinic is that when meeting...
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Relationship, Services
There are multiple layers to what Marathon Health does to encourage people to use their services....
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