Marathon Health Employer Sponsored Healthcare Services Commentary
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Joe VanDeGraaff
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KLAS Vice President - Joe VanDeGraaff
 
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User Commentary

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Manager

Value, Value

We would like an easier way to add additional staff without getting charged. Marathon Health...

Nov 2023
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Manager

Value, Value

We are saving on claims, but in the end, we are paying more for the services, so the impact is...

Nov 2023
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Manager

Services, Services

The best thing that we have is the staff at our clinic. They are obviously number one; if they are...

Nov 2023
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Manager

Relationship, Relationship

We don't expect any changes with the acquisition. Everything is fine with Marathon Health. The same...

Nov 2023
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Manager

Relationship, Relationship, Services, Services

We are very happy with Marathon Health so far. We like the product we received. We have a good...

Nov 2023
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Analyst/Coordinator

Value, Value

There are little things sometimes with Marathon Health. For example, when we were trying to add...

Nov 2023
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Analyst/Coordinator

Relationship, Relationship

The quality of Marathon Health’s staff varies. We have had some changes in staffing all around...

Nov 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

Things have been going relatively well with Marathon Health. They do what they do. They meet...

Oct 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

We had some feedback previously that people weren't as happy with Marathon Health as we had hoped....

Oct 2023
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Manager

Relationship, Relationship

I don't know what Marathon Health is not doing or what they could do to encourage and facilitate...

Oct 2023
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Manager

Relationship, Relationship

The relationships with on-site models like Marathon Health and whoever they compete with are all so...

Oct 2023
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Manager

Loyalty, Loyalty

I don't regret going with Marathon Health. I don't know whether they would prevail if I went to bid...

Oct 2023
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Manager

Value, Value

We get some supplemental invoices for things we asked Marathon Health to do from time to time, and...

Oct 2023
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Manager

Relationship, Relationship

The relationship is not what it used to be. Marathon Health had a lot of turnover at some of their...

Oct 2023
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Director

Relationship, Relationship, Value, Value

Marathon Health has been such a great partner. They are just as invested in our employees as we are,...

Sep 2023
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Director

Relationship, Relationship

Marathon Health is a really big partner for us. We are trying to keep employee money in their...

Sep 2023
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Director

Relationship, Relationship, Operations

We are currently experiencing some growing pains with Marathon Health’s recent merger. On the back...

Sep 2023
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Director

Operations

There was a concern that Marathon Health was marketing behavioral health services and didn’t have...

Sep 2023
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Director

Services, Services

Marathon Health’s clinicians are getting a handle on things and are following up with patients. Once...

Sep 2023
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Director

Loyalty, Loyalty

Our biggest reason for choosing Marathon Health was the ability for our employees to have a choice...

Sep 2023
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VP/Other Executive

Services, Value

We have always struggled with knowing our actual ROI from using Marathon Health. Our claims are...

Sep 2023
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VP/Other Executive

Relationship

Marathon Health is absolutely exceeding our expectations in terms of caring for our employees. We...

Sep 2023
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VP/Other Executive

Relationship

Marathon Health does a good job. They show us what we need to see. We only have one or two people...

Sep 2023
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VP/Other Executive

Relationship

Marathon Health is very engaged; they come out regularly and meet with our people and our new hires....

Sep 2023
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VP/Other Executive

Relationship

Marathon Health offers a very white-glove type of service. They are not churning and burning our...

Sep 2023
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VP/Other Executive

Relationship, Relationship

Marathon Health consistently looks for ways to improve their engagement, and I feel good about them...

Sep 2023
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VP/Other Executive

Relationship, Relationship, Services

We have a relationship manager that oversees the staff locally, and originally, we were concerned...

Sep 2023
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VP/Other Executive

Relationship, Relationship

Recently, there has been more stability with the staff from Marathon Health. We are losing one staff...

Sep 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

We recently went through an RFP process and selected Marathon Health again. Compared to what we saw...

Sep 2023
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Manager

Relationship, Relationship, Value, Value

We have high employee engagement with Marathon Health, and I want to believe that it is a huge...

Sep 2023
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Analyst/Coordinator

Loyalty, Relationship, Relationship, Value

The longevity of our contract is a pretty good indicator that the decision to go with Marathon...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

Every single one of the people on Marathon Health's team is fantastic. Whether we are working with...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship, Services, Services

Marathon Health is constantly looking for different ways to do things and innovate, and they often...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

I don't have any constructive feedback for Marathon Health. They are fantastic partners. They do...

Sep 2023
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Value, Value

We pay for pretty much everything, but that is the model. I wouldn't say Marathon Health is...

Sep 2023
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Relationship, Relationship

Marathon Health used to not have a certain functionality, but now they have it because we pushed for...

Sep 2023
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Director

Relationship, Relationship

Marathon Health has undergone some leadership changes and has merged with another company. The...

Sep 2023
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Director

Relationship, Relationship, Services, Services

Marathon Health is a good firm, and I like their health model. It is so easy for our employees to...

Sep 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

Marathon Health has not provided us with a clear strategic direction. Because of the turnover in the...

Sep 2023
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Director

Relationship, Relationship

Our account manager doesn't have decision-making authority, and we don't have a direct pipeline to...

Sep 2023
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Director

Loyalty, Loyalty

When we review our contract with Marathon Health, we will compare them to their competitors. We...

Sep 2023
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Director

Value, Value

We have a contract amount with Marathon Health, but there are some additional things the firm wants...

Sep 2023
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Loyalty, Loyalty, Relationship, Relationship

We have recommended the firm to others. Marathon Health is easy to work with. They truly believe in...

Sep 2023
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CFO

Value

Marathon Health’s ability to help us drive tangible outcomes is the one thing I have never felt...

Sep 2023
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CFO

Relationship

Our staff absolutely loves the firm. The firm's model is very good and user friendly. We like it...

Sep 2023
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Relationship, Relationship, Services, Services

Marathon Health does all sorts of things to facilitate the usage of the health services they...

Sep 2023
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CFO

Relationship

We do a biometric measurement, and the firm does the biometric testing for us. When they see the...

Sep 2023
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CFO

Relationship, Operations

Marathon Health is really responsive. As an example, we have had some employees drop off our plan,...

Sep 2023
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Manager

Relationship, Relationship

We don't need to work with the executives at Marathon Health often because our direct contact people...

Sep 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

We are getting there with Marathon Health and working on certain aspects with them. Marathon...

Sep 2023
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Manager

Relationship, Relationship, Services, Services, Value

Having access to healthcare services has encouraged our staff to go to the doctor more often. A lot...

Sep 2023
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Manager

Relationship, Relationship, Operations

I want to see what other options are out there. We are struggling right now because we have a lot of...

Sep 2023
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Manager

Value, Value

Marathon Health does a good job of keeping our costs down, and I think the costs are reasonable.

Sep 2023
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Manager

Services

Marathon Health is doing a great job, but there are areas where they could improve greatly. I had an...

Sep 2023
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Manager

Relationship, Operations, Operations, Services, Services

I don't know whether there is a standard problem on the Marathon Health website or what, but I...

Sep 2023
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Manager

Relationship, Relationship, Services

I don't think Marathon Health is nimble enough to know what is going on, and they haven't come...

Sep 2023
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Manager

Operations, Services

Marathon Health’s portal is great in terms of setting up appointments and requesting new refills on...

Sep 2023
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Manager

Loyalty, Relationship, Relationship

I always recommend Marathon Health. They typically have a clinic they send their people to, but...

Sep 2023
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Manager

Relationship, Operations, Services, Services

The feedback from the employees is that they are having issues with getting seen when they are sick....

Sep 2023
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Manager

Value, Value

Marathon Health estimates the soft dollars that they have saved us. They can't really say that if a...

Sep 2023
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Manager

Relationship, Value

For the most part, Marathon Health drives tangible outcomes. There have been a few times when we...

Sep 2023
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Manager

Relationship

I wouldn't say they are necessarily effective, but Marathon Health makes an effort to encourage the...

Sep 2023
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Manager

Relationship

We go to our client and care team manager for anything and everything. We will reach out to them...

Aug 2023
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Manager

Relationship

I don't have any issues with Marathon Health. They are always on top of anything that we need. We...

Aug 2023
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Manager

Value

I love the pharmacy part of the service. We are pretty fortunate because we don't get charged...

Aug 2023
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Director

Relationship

Overall, we need more help and support in increasing our usage of the Marathon Healthcare clinic....

Aug 2023
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Director

Relationship, Value

The thing I like best is that Marathon Health has great clinic staff. They do such a great job; they...

Aug 2023
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VP/Other Executive

Loyalty, Operations

I hoped that our engagement with Marathon Health would pick up a little quicker than it has. The...

Aug 2023
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VP/Other Executive

Relationship, Services

We are still trying to grow our engagement. People often have relationships with their doctors, and...

Aug 2023
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VP/Other Executive

Relationship

We had the opportunity to have people go and see what the facility was like and walk through it. We...

Aug 2023
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VP/Other Executive

Services

Marathon Health gives us a lot of options for reporting. I get tremendous reports on a monthly basis...

Aug 2023
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VP/Other Executive

Loyalty, Services

When we started with Marathon Health, they sent us a book of local cases where people had positive...

Aug 2023
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VP/Other Executive

Relationship, Services

Marathon Health's people sit there and go over patients' test results with them. They are not...

Aug 2023
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VP/Other Executive

Relationship

We recently changed service managers, and the person who was our service manager when we came on...

Aug 2023
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Manager

Relationship, Relationship

At the corporate level, we have seen a marked decline in the level of the firm's customer service...

Aug 2023
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(0)
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Manager

Relationship, Relationship, Services, Services

Marathon Health does a phenomenal job with their clinics. Their clinics are very well run, and they...

Aug 2023
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Manager

Services, Services

One thing that Marathon Health could do at the clinic level is extend their hours. Because our...

Aug 2023
||
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Manager

Relationship, Relationship

With Marathon Health, I like the convenience, immediacy of appointments, and flexibility. Marathon...

Aug 2023
||
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Manager

Relationship, Relationship

There is one of our staff members at the clinic who I think may have some safety concerns, and I...

Aug 2023
||
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Manager

Value, Value

To increase my satisfaction with their strategic ability, the firm needs to be more prepared with...

Aug 2023
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Manager

Relationship, Relationship, Relationship

Marathon Health’s reporting is very helpful, informative, and robust. I would also say the firm has...

Jun 2023
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Manager

Relationship, Relationship, Relationship

One of the consistent messages we receive about Marathon Health is that when someone is at the...

Jun 2023
||
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Manager

Operations

Something Marathon Health is doing well is utilization. The firm is very intentional about...

Jun 2023
||
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Manager

Value, Value, Value

Something that makes Marathon Health great is that our costs and savings are part of a...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

Marathon Health’s communication about which services are available, including lab services, is very...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

Marathon Health is good about doing targeted mailing if we need it. In the city and county, we have...

Jun 2023
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Manager

Services, Services

I would like to see a reduced number of hypertensive patients. I would also like to see patients...

Jun 2023
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Manager

Relationship, Relationship

We have had very good communication with the staff at Marathon Health. We are constantly...

Jun 2023
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Manager

Relationship, Relationship, Operations, Operations, Services, Services

We would like to see less waiting time when a patient walks in. Marathon Health could provide more...

Jun 2023
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Manager

Relationship, Services

Overall, we have had a really good experience with Marathon Health. Utilization of the health center...

Jun 2023
||
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Manager

Relationship, Value

Marathon Health’s team and overall vision are very compatible with my organization's vision of...

Jun 2023
||
(0)
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Manager

Relationship

We brought on Marathon Health to give a more personable healthcare experience to our employees.

Jun 2023
||
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Manager

Relationship, Value

Marathon Health’s providers have been good to work with. We are still with one of the original...

Jun 2023
||
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Manager

Services

Marathon Health’s portal has been continually upgraded and continues to work better and better. We...

Jun 2023
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Analyst/Coordinator

Relationship

Marathon Health is trying to deliver tangible outcomes, but people are stubborn. Marathon Health has...

May 2023
||
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Analyst/Coordinator

Loyalty, Loyalty, Loyalty, Loyalty, Value, Value, Value, Value

How much we use the services determines how much Marathon Health saves or costs us. Marathon Health...

May 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship

The consultants are very easy to use and always accessible. Usually, we can get same-day...

May 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship, Relationship

There has been a lot of turnover lately, and that is probably related to COVID-19. We have been...

May 2023
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Manager

Relationship, Relationship, Operations

Marathon Health only encourages and facilitates their health services via email. When people get a...

May 2023
||
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Manager

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

Ever since the merger, Marathon Health has been in a period of transition. They are rebuilding...

May 2023
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Manager

Relationship, Relationship, Relationship

For us to be more satisfied with Marathon Health’s staff, they would need to listen to us. They...

May 2023
||
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

At this point, Marathon Health doesn't have the systems and resources to show outcomes. In order to...

May 2023
||
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Manager

Relationship, Relationship, Relationship

I would tell a future potential client to be very hands on and involved. Just like with any firm,...

May 2023
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Manager

Relationship, Relationship, Relationship

Marathon Health is proactive in anticipating roadblocks and issues.

May 2023
||
(0)
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Manager

Relationship, Relationship, Relationship

The whole team has been easy to work with and responsive. They have been great partners in thinking...

May 2023
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(0)
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Manager

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

Marathon Health went through a merger, and there were some bumps. I was concerned that the merger...

May 2023
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(0)
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Manager

Relationship, Relationship, Relationship

Marathon Health is very proactive in outreach to our employees. The firm is amazing at creating...

May 2023
||
(0)
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Manager

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

Marathon Health’s strategic ability is getting even better. It took us years to get into a strategic...

May 2023
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(0)
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Director

Relationship, Relationship, Relationship

Marathon Health has been awesome, and our relationship has been really good. I really like the way...

May 2023
||
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Director

Value

Our whole contract with Marathon Health is just bundled up in one thing, and there are never any...

May 2023
||
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Director

Relationship, Relationship, Relationship

Marathon Health has an outstanding staff, but the staff members rotate a lot. We were hoping that by...

May 2023
||
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

Marathon Health does a really good job of having regular meetings to go over the data analytics, so...

May 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

Some people here feel that Marathon Health’s staff could do better at certain things, but I believe...

May 2023
||
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Analyst/Coordinator

Relationship, Relationship, Relationship

There have been a couple of times when we have wanted some additional research and feedback from...

May 2023
||
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Analyst/Coordinator

Relationship, Relationship, Relationship

I am very appreciative of our partnership with Marathon Health, and I have been particularly happy...

May 2023
||
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Analyst/Coordinator

Relationship, Relationship, Relationship, Services

Our biggest challenge with Marathon Health’s services has been staffing, which is probably a...

May 2023
||
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Analyst/Coordinator

Relationship, Relationship, Relationship

We are not really getting the communication we want from our Marathon Health team, so it would be...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Relationship

One of Marathon Health’s resources has been phenomenal, and our employees adore them, so I want the...

May 2023
||
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Analyst/Coordinator

Relationship, Relationship, Relationship

Marathon Health has been pretty responsive to retaining their people, but since the change in...

May 2023
||
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Analyst/Coordinator

Relationship, Relationship, Relationship

I would tell a peer that it is very nice to have on-site services with Marathon Health, and we are...

May 2023
||
(0)
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Director

Relationship, Relationship, Relationship

We have really great staff at the clinic. We have nothing but positive things to say about the...

May 2023
||
(0)
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Director

Relationship, Relationship, Relationship

Marathon Health does surveys of everybody who goes to the clinic, and people's feedback is about how...

May 2023
||
(0)
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Director

Relationship, Relationship, Relationship

An area of improvement for Marathon Health is that they have a tendency to say yes to things that...

May 2023
||
(0)
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Director

Relationship, Relationship, Relationship

There have been some changes to our account management team at Marathon Health, and those changes...

May 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

We have had some struggles with data points and being able to measure outcomes on things. Marathon...

May 2023
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Director

Relationship, Relationship, Relationship

Working with Marathon Health has been very positive. Their service has been a great morale thing at...

May 2023
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Director

Operations, Operations, Operations

When we were considering Marathon Health, we visited some on-site clinics, and we were so blown...

May 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship, Value, Value, Value

The service is still fairly new, and we are just starting to measure the costs. We have looked at...

May 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

One of the things that we have appreciated is that Marathon Health has a whole team of people that...

May 2023
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Analyst/Coordinator

Value, Value, Value

Marathon Health's price is average. Their price wasn't significantly higher or lower than the price...

May 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

The firm is truly a partner. They want to know what our company initiatives are. Marathon Health...

May 2023
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Analyst/Coordinator

Operations, Operations, Operations, Services, Services, Services, Value, Value, Value

One outcome we have seen is an incredible amount of engagement with our employees and their family...

May 2023
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Manager

Services, Value

From a utilization perspective, we have had individuals that have gone to the clinic and found out...

Apr 2023
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Manager

Services

We would like to see more on the behavioral health side of things. Behavioral health is such a big...

Apr 2023
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Manager

Relationship

I have a very good relationship with all of the Marathon Health individuals who have helped...

Apr 2023
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COO

Value

We work with an insurance broker, and they thought that OurHealth's services might be a good way for...

Apr 2023
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COO

Relationship

On top of the plethora of emails they send out, Marathon Health has tried to encourage people to be...

Apr 2023
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COO

Relationship

What is nice about Marathon Health and their model is that the firm is not productivity driven. They...

Apr 2023
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COO

Value

Marathon Health leans into charging for every little thing. That is a standard thing with healthcare....

Apr 2023
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COO

Relationship, Value

The people that use the service love it, but we have people who refuse to go and refuse to change...

Apr 2023
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COO

Relationship

Marathon Health's strategies seem more suited to a white-collar company with individuals who are...

Apr 2023
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Director

Relationship

The firm executives are all helpful. I would tell a peer that Marathon Health is a great partner;...

Mar 2023
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Manager

Relationship, Value

Marathon Health has not had a significant impact on reducing our healthcare costs because of the...

Mar 2023
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Manager

Relationship, Value

Marathon Health goes above and beyond to help our employees with our health discount program....

Mar 2023
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Manager

Relationship, Services

The clinician that we have at Marathon Health is absolutely amazing and works well with all our team...

Mar 2023
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Manager

Operations

Marathon Health used to do many more wellness classes, and they are going away from doing that. That...

Mar 2023
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Relationship, Value

The firm has had a giant impact on our costs. The firm does a great job of helping to manage certain...

Mar 2023
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Relationship

One of the most important things that the vendor did was work with us regarding the pandemic. They...

Mar 2023
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Loyalty, Relationship

Marathon Health does a great job of listening to our needs, coming up with a good plan, and working...

Mar 2023
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Manager

Relationship

Overall, we have had a good experience with Marathon Health. They have great doctors, nurses, and...

Feb 2023
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Manager

Value

With Marathon Health, we can get better costs for labs, drugs, and referrals that are high quality...

Feb 2023
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Analyst/Coordinator

Relationship, Value

We had to have someone from Marathon Health help with a clinic, and we were charged a fair fee for...

Jan 2023
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Analyst/Coordinator

Relationship

There is always a lot of back-and-forth. Sometimes there are too many hands in the pot, and...

Jan 2023
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Analyst/Coordinator

Relationship

Marathon Health’s people are very empowered and involved. If an issue comes up, the firm is quick to...

Jan 2023
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Analyst/Coordinator

Relationship

Marathon Health is good strategically. They have a lot of great ideas and things that are available....

Jan 2023
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