Marathon Health Employer-Sponsored Healthcare Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Services
With the providers, the medical assistants, the nurses, and others who are working on-site in our...
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Relationship
Marathon Health meets our expectations for sure. I would not say they consistently exceed...
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Relationship
I have high satisfaction with the firm’s execution due to excellent communication between teams and...
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Relationship
What made a previous account manager phenomenal was their timely responses. They had the forethought...
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Value
The service is expensive for us; it gets more expensive every year. However, we can track our claims...
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Loyalty, Relationship, Services
Our biggest concern is making sure that our team members are supported in their health and wellness...
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Loyalty, Value
Overall, we are happy with the firm. From an organizational standpoint, we will be looking at other...
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Value
Basically, I want to strengthen this partnership so that it is good for both of us and is not just...
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Relationship, Services
The firm truly provides patient care as it should be. It is very personalized and not rushed like it...
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Value
Sometimes I feel nickel-and-dimed by Marathon Health with staffing things, like managing and...
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Relationship
It seems like the firm has become more corporate than when we sought them out. They used to be a...
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Relationship
For years, it felt like we were the little fish in a big pond. When I first started, we felt like we...
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Relationship
Our people from the firm who are involved on an executive level are very good at what they do. They...
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Value
Marathon Health has helped us by reducing the spending on the medical plan because some care is...
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Loyalty, Services, Value
Marathon Health meets with us regularly for data reports to find out engagement, top utilization,...
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Relationship
One of the consistent messages we hear from the members that go to the clinic is that when meeting...
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Relationship, Services
There are multiple layers to what Marathon Health does to encourage people to use their services....
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Relationship, Operations, Value
Marathon Health does a lot. They have come on-site multiple times just to provide educational...
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Value
One of the great things about Marathon Health is that because employers have to have a contract with...
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Relationship
We are continuing to work with Marathon Health. We love them. We have a dedicated client who we meet...
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Services, Value
One thing that we have had a lot of success with is our behavioral health visits with Marathon...
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Value
Marathon Health does a lot of stuff for us, but I think it would be nice if we could get a steadier...
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Value
We are very satisfied with Marathon Health's impact on reducing our healthcare costs. Our employees...
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Relationship
I guess because Marathon Health took over the company that we wanted, I would buy their services...
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Relationship
The quality of the staff that we have at our Marathon Health clinic is top-notch. The staff is...
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Relationship
We have struggled a bit with some of the regional-type people who do our calls. We have a regular...
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Relationship
I would tell Marathon Health that continued support of our organization would be helpful. Because we...
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Relationship, Services
People have a rough time getting appointments sometimes. It would even be helpful if there were an...
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Relationship, Value
When we renew with Marathon Health, there is no huge increase in price. That is big for us. Also,...
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Relationship
The staff members we have from Marathon Health are excellent. Also, our behavioral health person is...
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Relationship
Marathon Health’s representative team is really good about taking our suggestions. We can pivot...
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Services, Value
Marathon Health’s services have had a major impact on our employees’ health. A lot of our employees...
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Value
Usually, we have a rate increase from our medical provider, but because of Marathon Health’s...
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Relationship, Operations, Value
Marathon Health sees our employees on a regular basis, and with the pharmacy, Marathon Health...
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Services
First Marathon Health was Activate Healthcare, and then Activate Healthcare was purchased by...
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Value
It costs a lot of money to run the Marathon Health clinic, but if we didn't have it, I certainly...
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Relationship, Operations
During the winter months, there are vacations, holidays, and sick days, but Marathon Health seems...
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Relationship, Services
What is key to having a good clinic with Marathon Health is having a good regional manager, great...
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Value
We were able to negotiate a reduction in our health insurance rate because of the impact that...
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Services, Value
Primary care is very hard to find, and Marathon Health’s services give primary care to our...
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Relationship, Services
Marathon Health recently went through a merger with Everside Health, and we had a few hiccups with...
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Relationship, Services
The providers that we have from Marathon Health are very dedicated to providing the services to our...
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Relationship
We have one key contact at Marathon Health who we go through. When we first opened the clinic, we...
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Services, Value
When it comes to ROI, I don't have a good grasp on the low percentage rate of our population that...
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Value
Marathon Health was charging us for maintenance, utilities, and all of that. We had to redo the...
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Relationship, Services
The MAs at Marathon Health are at the front lines with phones and scheduling. They could be a little...
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Loyalty
I would tell others looking at Marathon Health to do their homework. I think there is a lot...
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Loyalty, Relationship
It is frustrating that when we started with the firm, they were Activate Healthcare and then changed...
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Relationship
Marathon Health has been a great organization to work with. Overall, they are very communicative and...
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Relationship
We have phenomenal staff members who are part of the clinic and individuals who are very intentional...
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Relationship, Operations, Services
In some ways, the firm exceeds our expectations, and then in some ways, we are trying to get...
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Relationship, Operations, Services, Value
We have a great group at the clinic. The staff members that we have are great. It is hard to find...
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Services
The firm does pretty well at encouraging the services they provide. They do a lot of outreach...
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Relationship
We meet recurringly with the firm to go over metrics for the previous time frame. We also do annual...
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Relationship
The firm has gone above and beyond what I was expecting. Marathon Health’s net promoter score is...
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Relationship, Operations
Marathon Health's systems aren't very automated yet. I have tried to go onto their system, and I...
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Relationship, Services
A family member took me to an appointment and went into the Marathon Health clinic with me and sat...
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Relationship, Services
If we ever have an issue, I go to Marathon Health's operations manager, and they get others involved...
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Relationship, Services
Marathon Health's operations manager was extremely helpful when we were looking at some outside...
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Services
On the wellness questionnaire that employees fill out when going to the Marathon Health clinic,...
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Relationship, Services
Communication with the Marathon Health clinic has been an issue. If I need something, I just walk...
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Relationship, Operations, Services
Marathon Health's staff members are amazing, and they go above and beyond. Marathon Health is a true...
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Operations
Someone from our organization has to track employee attendance like a hawk. One of the great things...
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Relationship, Services, Value
We meet regularly with the firm, and during those meetings we talk about Marathon Health success...
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Relationship, Operations
Marathon Health has exceeded our expectations. They are very caring. We might have an employee...
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Value
Marathon Health is still costing me more, and they will until we reach our participation goal and...
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Services, Value
Having an employee health facility like Marathon Health is advantageous because employees can get...
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Loyalty, Operations
The care that is delivered by Marathon Health exceeds what I have seen in any other healthcare...
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Loyalty, Operations, Value
We have actually been struggling with the use of Marathon Health by our employees. We started with...
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Operations, Value
The majority of the employees who participate with Marathon Health would say that they are...
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Relationship, Operations, Value
Since we can hire our own people, it is a good experience because it allows our employees to...
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Relationship, Operations
Recently, Marathon Health did not execute their work as well as they used to. Maybe it wasn't all...
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Relationship, Services
Marathon Health is very effective when it comes to helping us encourage employees to use the health...
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Loyalty, Relationship, Value
Using employer-sponsored healthcare services works better for organizations that are self-funded...
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Relationship, Services, Value
The impact of Marathon Health being in our facilities has been incredible because the people who are...
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Services
Marathon Health is all-in on helping, though sometimes the turnaround can be a bit slower than I...
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Operations, Value
In the past year and a half, Marathon Health went through a merger, and the merger came with change...
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Value
Financially, we are still very much in a too-early-to-tell situation. Our goal is to mitigate our...
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Relationship, Services
I actually visited the Marathon Health clinic, and I very much enjoyed the convenience. Our...
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Relationship
Marathon Health is very technology based, so we are trying to figure out the best way to reach our...
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Relationship
We are still working out the kinks, but Marathon Health is extremely responsive to any feedback we...
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Relationship, Services
We have had multiple account managers, not because of anything that we have done but because...
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Operations, Services
We have had quite a few growing pains in the past few years. For example, we had staffing issues for...
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Relationship
Marathon Health could better promote themselves. The on-site representatives aren't always out in...
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Relationship
Marathon Health has been pretty steady since the Everside Health merger. They are pretty locked into...
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Services
The reporting that Marathon Health shows us is not clear cut. It isn't as transparent as we would like....
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Relationship
We have a telehealth vendor separate from Marathon Health. We don't have enough people in one...
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Relationship, Services
Marathon Health could be more innovative. We meet with them regularly. I shouldn't say they aren't...
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Relationship
One of our corporate contacts left, so we got a new account representative assigned to our account....
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Loyalty
When we started with Marathon Health, we found a couple of different things. One of them was that...
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Value
We started using Marathon Health to help manage the cost and long-term changes to people’s...
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Relationship
We want to get a list of appointments from Marathon Health for our on-site HR folks so that we can...
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Loyalty, Relationship, Value
I would tell others looking at Marathon Health that the firm is an absolutely wonderful partner and...
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Relationship, Services
Our representative from Marathon Health is leveraged consistently as a strategic thought partner,...
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Relationship, Value
We have a really high ROI with Marathon Health. We are very satisfied, but there is some room to...
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Relationship, Operations
Our medical clinic is operated by Marathon Health, so we have a dedicated medical clinic just for...
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Relationship, Operations
Marathon Health’s model is that they aren't trying to turn patients over within a certain timeline....
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Loyalty, Relationship, Services
Marathon Health is a great partner, and they do an awesome job. I don't see any reason why we would...
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Relationship, Services
Our Marathon Health mental health provider is doing wonderfully, and they are totally booked.
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Operations
It would be nice to have everything, like our training center, integrated with one partner, like...
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Relationship, Operations
Some of our Marathon Health providers are not being utilized to their full capacity, so those are...
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Relationship, Operations
Marathon Health does things out on their own without us asking, so that is nice. They will go and do...
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Relationship, Services
Any time we have a problem, Marathon Health is always Johnny-on-the-spot to fix it. Marathon Health...
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Relationship, Services
I am a huge Marathon Health fan. Marathon Health has some in-person clinics and some virtual...
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Services
Our people have broadened out what we have used Marathon Health for in the last few years. Our first...
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Loyalty, Value
It is possible that we could cut Marathon Health because of future organizational changes. We love...
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Value
Marathon Health says they have reduced our healthcare costs, but I think those return on investment...
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Operations, Value
Marathon Health is much more affordable than paying in-network rates or out-of-network rates to see...
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Relationship, Operations, Services
We have a few direct primary care vendors. There have been times when we have had some issues with...
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Loyalty, Relationship, Services
We have worked with Marathon Health for a few years now, and they have continued to grow and evolve...
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Relationship, Services
Marathon Health isn't pushy. They have the ability to service our other employees in different...
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Value
The contract with Marathon Health was put in place before I got here, so I don't really know all the...
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Relationship
How Marathon Health exceeds my expectations is their communication with us. We had an environmental...
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Relationship
Marathon Health does have very good health educational materials. I feel like it would be great to...
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Operations, Value
We were with Everside Health, but they merged with Marathon Health, so the firm is trying to clean...
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Loyalty, Operations
We are still in the process of driving outcomes right now. There are definitely some pain points...
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Loyalty, Relationship
I think that we actually have a very good partnership with Marathon Health. They look like they are...
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Relationship
Marathon Health’s consultants are very good, but I will give them a lower score because we have...
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Relationship
I would tell others looking at Marathon Health that they seem to have the whole package when it...
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Loyalty, Relationship, Operations
Marathon Health is a very good program for our organization. I have experience and know some things,...
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Services
We don't just use Marathon Health for primary care. We also allow our employees to go there for...
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Relationship, Services
A lot of our employees here use Marathon Health. We never want or need anything. As soon as a...
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Relationship, Services
Where Marathon Health can improve is more on the account management side in terms of some...
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Relationship, Services
Marathon Health does a lot of things really well, including patient care, online scheduling, and...
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Services
The clinicians Marathon Health hires are really top-notch. Our employees who see those clinicians...
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Value
We will soon hit sort of a net neutral on our spending for the hard dollar costs for Marathon...
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Loyalty, Value
Marathon Health is awesome. We are thrilled with their services. Marathon Health does a nice job,...
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Operations, Services
In terms of the stories that we have, Marathon Health has had a good impact on us. We had a visiting...
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Relationship, Operations, Value
Marathon Health's service is fantastic. What they are helping us achieve is awesome. I don't know...
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Relationship, Operations, Services
When I had a medical issue, I contacted my provider and let them know what my symptoms were. The...
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Relationship
As far as Marathon Health's executive involvement goes, Marathon Health's people shield us from...
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Operations, Services
In terms of some of the marketing materials for Marathon Health's services, we do a lot of the...
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Relationship
Marathon Health should be more willing to take on additional responsibilities when asked by the...
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Relationship
Marathon Health’s original model was really a strong one in terms of identifying people with chronic...
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Value
We would be happier if Marathon Health could cut their prices, but they have to keep the lights on,...
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Relationship
We have had issues with Marathon Health’s staff. We had one person with a very strong personality,...
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Relationship
Our Marathon Health account representatives have been very effective.
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Relationship
I used to have tremendous access to the senior level of Marathon Health. I would talk to one...
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Relationship
Marathon Health does a good job, but they have disappointed us on several occasions. If I were going...
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Value
We have partnered with Marathon Health for a while, and the promise was to drive down our healthcare...
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Relationship, Value
I think Marathon Health's service allows us to take a really strong step forward in saying we care...
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Relationship, Services
I love Marathon Health’s services, and I know that our workforce loves their services. The people...
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Loyalty, Relationship, Services
What differentiates Marathon Health is definitely their quality of care. That is one reason we chose...
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Relationship, Services
We have had a lot of changes with the person who actually runs our account on a day-to-day basis,...
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Relationship
We started out with a different perspective of Marathon Health; the work was very transactional. We...
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Relationship, Value
When we have employee clinics or wellness services like Marathon Health's service, it isn't always...
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Relationship
Our relationship with Marathon Health has really been helpful in meeting our goals and actually...
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Relationship
Marathon Health is very easy to get ahold of. I have used their services, and the clinic I went to...
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Relationship
Marathon Health’s permanent staff members are exceptional, and they offer incredible customer...
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Services
It would be nice if more customization were available for the employer in terms of the software that...
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Services
Marathon Health did the merger with Everside Health, but some of the functionality and features that...
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Relationship
Marathon Health has been very responsive in terms of addressing any problems, and we have a...
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Relationship
We have had some staff shortages with Marathon Health, and some of the temporary folks that the firm...
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Operations, Value
We have a regular meeting with Marathon Health where we get all the statistics on how many people...
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Relationship, Services
Marathon Health works very hard to establish relationships with our employees, and the employees...
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Relationship, Services, Value
Marathon Health is always so open to what we need. They can't always get what we need, but they are...
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Operations, Value
Part of Marathon Health’s deal is that they do health coaching. We have had a lot of employees that...
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Relationship
Now that Marathon Health merged with Everside Health, I would definitely purchase their services...
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Relationship, Value
Marathon Health has telehealth services, and those really came in handy during the COVID-19...
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Relationship
We have been with Marathon Health for quite a few years. There were some bumpy parts with COVID-19,...
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Relationship
If we have concerns, Marathon Health hears from us. We have a good connection with the executive...
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Loyalty
Marathon Health is working on tangible outcomes. The biggest thing is just getting the true data...
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Relationship
Marathon Health's service is an innovative solution. One of the biggest things that we like about...
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Loyalty, Relationship, Services
Marathon Health has developed programs with us that are unique to us. A lot of the programs that we...
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Relationship, Services
With Marathon Health, we are big on innovation when it comes to this space, so we are constantly...
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Relationship
Marathon Health is very engaged with our staff. The firm goes out to departments to do wellness...
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Relationship
Marathon Health has been having constant turnover in terms of consulting. The person assigned to our...
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Loyalty, Relationship
Marathon Health has maintained the majority of the staff. Maintaining the staff at the clinic is...
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Operations
Marathon Health takes care of their employees. I also like the flat-fee billing, which is really...
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Relationship
Marathon Health is one of the easiest firms to deal with. They are very organized, and we rarely...
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Loyalty, Relationship
I think we are consistently talking about different ways to attract people. I think people walk past...
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Value
Once we get people that we can get into the clinics and they engage with a provider, they are...
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Services, Value
As far as the health of our employees with these services is concerned, we are seeing better...
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Relationship, Services
The firm goes above and beyond in terms of the patient experience. The patient experience is...
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Relationship
We have fantastic providers, and some of the intake folks initially are really great. We have had a...
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Loyalty, Relationship
The one thing that I don't particularly know is why the providers are leaving, so the firm should...
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Loyalty, Relationship
We have frequent meetings with our account team, and we also have routine meetings where we kind of...
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Loyalty, Relationship
The firm could be more strategic by having a creative individual who has the capacity to think...
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Relationship
The firm's executive that we work with is consistent, but I have not seen anybody over that person....
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Relationship
The firm consistently comes to us with questions, ideas, and proposals. The one thing I wasn't super...
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Relationship, Services
Marathon Health is definitely willing to partner with us, and we greatly appreciate that...
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Services
To exceed our expectations, Marathon Health needs to be more timely and responsive on issues....
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Services
The product that the firm offers is good. I would recommend them, but there would be some side...
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Relationship
Our employer relations person is great, but outside of that, I'm not satisfied with the remaining...
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Relationship, Services
Our utilization isn't there, so that is why the impact isn’t as high with the firm improving the...
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Value
Using Marathon Health’s services, we came in under budget on our health insurance overall. Also, we...
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Operations
Some people have some trouble getting into Marathon Health’s services if they want a strep swab or...
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Services
Marathon Health did merge with Everside Health, so if anything, the firm's service level is...
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Relationship
We haven’t had to utilize executive involvement from Marathon Health, but I feel like if we needed...
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Value
In our last report, we showed some good trends in blood pressure and things like that from using...
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Relationship, Services
We have regular meetings with our Marathon Health account manager and our team here. The data that...
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Operations
Marathon Health sends us regular health updates. During flu season, they send us stuff about...
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Operations, Value
Marathon Health’s rollout was definitely very good. They had an implementation team, and there were...
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Loyalty, Operations
We went with Marathon Health mainly because the prices were fairly similar to what we had had...
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Relationship, Operations, Services
One person we interact with at Marathon Health is nice; they just have a lot of work and are spread...
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Services, Value
Marathon Health saves our associates a lot of money, and the firm provides great care. I wouldn't...
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Value
We spend money on the clinic, so we would like to see more engagement. The clinic has taken a while...
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Value
Marathon Health is improving the health of our employees, and the service is definitely cost...
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Relationship
My Marathon Health contact goes above and beyond. They are very involved and interested in...
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Relationship, Value
Marathon Health has been performing exceptionally well. We have a reciprocal relationship. I work...
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Relationship
The firm does really well. They have helped me out with a lot of stuff. The portion of our...
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Relationship
A lot of improvement can be done in terms of the firm encouraging and facilitating the use of their...
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Relationship, Services
The whole service is just awesome in the way the system works with our health and welfare. Our...
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Relationship, Services
Marathon Health does lifestyle and wellness coaching. They aren't really good at it, so we don't see...
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Loyalty, Services
When it comes to improvements I would like to see, a lot of them have to do with our membership and...
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Relationship, Services
The clinic with Marathon Health isn’t open every day. We have certain time frames, but Marathon...
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Relationship
Marathon Health has exceeded my expectations in terms of service. Around here, it is very difficult...
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Relationship, Operations
The firm encouraging and facilitating the use of the services they provide in itself is a...
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Relationship, Value
The firm has had a huge impact on reducing healthcare costs. Our employees absolutely love going to...
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Relationship, Services
What we are struggling with in the last few years has to do with Marathon Health’s merger with...
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Relationship, Operations, Services
The reason we are so satisfied with our partnership with Marathon Health is that they have done a...
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Relationship, Operations, Services
Sometimes things take a little longer than we would like them to take, but Marathon Health has made...
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Loyalty, Relationship
Our biggest concern with the merger of Marathon Health and Everside Health is something we are...
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Relationship
Marathon Health could improve their account management, attentiveness to the client, and...
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Relationship, Services
Once an idea has been created, it can get done, but I would like it if there didn’t have to be as...
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Relationship, Value
Our clinic has made a significant improvement to our employees’ health. The firm is doing a very...
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Relationship
Ever since Marathon Health and Everside Health merged, the strength of the partnership hasn’t been...
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Relationship
I feel comfortable that if I need to get something done, I can reach out to an executive. They are...
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Relationship
If someone were looking into Marathon Health, I would tell them to ask for a really strong account...
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Relationship, Operations
Legacy transition issues from Marathon Health's previous merger with another company and the...
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Operations, Value
We get good, positive results from our employees who respond to surveys about the value of the...
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Operations
We like the convenience of Marathon Health. It allows people to get appointments for any wellness...
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Operations
I just saw what the firm's tracking system looks like and how easy it is from an end-user...
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Operations, Services
The firm is very engaged with getting people in when they need to be seen, keeping them compliant,...
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Value
The admin cost is definitely too high for the engagement we have. The firm has sharpened their...
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Value
Our engagement is so low that the investment is really too much for the results we are getting. The...
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Relationship, Services
Marathon Health communicates very well. During the past year, they merged with another company....
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Operations
As a client, I needed to change physicians shortly after we signed. From a patient perspective, my...
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Operations
There were some efforts made by the firm to help us when we were struggling with engagement, but as...
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Operations
Marathon Health is very data driven. Their data helps improve the health of our employees because...
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Relationship
I know who the people at the firm are. I know I can email them with any problems and get a response....
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Operations, Value
Marathon Health consistently meets my expectations. They don't exceed them every single time, but I...
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Operations
I would suggest that Marathon Health work on expanding the hours at the clinics. The clinic we used...
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Relationship
Marathon Health is merging with another company. Marathon Health has largely increased in size and...
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Relationship
The person I work with from the firm does a good job. They are very good about reporting...
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Services, Value
It is hard to determine improved outcomes. I just find that is a hard metric to quantify. I know we...
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Relationship, Services
Marathon Health has a good chunk of our high-end chronic employees who are engaged, and that is...
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Loyalty, Value
We have been with Marathon Health for a while, and we didn’t go out to RFP when our contract was up...
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Relationship, Services
One specialty has become a high priority for us. We have just had it approved to take one Marathon...
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Relationship
We have had a great partnership for the last several years, so we are happy to be with Marathon...
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Value
With the previous firm that we had, the costs were getting too over the top, so we sought Marathon...
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Relationship
Responsiveness is one of Marathon Health’s key strengths. Their customer service team is superior...
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Relationship
Marathon Health being a strong partner for me is important. We just expanded, and they are really...
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Relationship
Marathon Health is one of my easier firms to deal with. Things are going pretty well overall. There...
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Relationship, Services
Marathon Health is not meeting our needs consistently from the data and the analysis side and with...
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Relationship, Value
Marathon Health has, in my eyes, saved lives. They have had an incredible impact on people who...
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Relationship
The Marathon Health staff does what we ask them to do, and even if we change our minds, they are...
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Value
We are currently exploring other ways to measure how Marathon Health reduces our healthcare costs....
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Relationship
I would like to see more engaged members and services with Marathon Health, but that is not...
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Loyalty, Relationship
Everside Health could spend more time on strategic ability. That comes with really looking to the...
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Relationship, Value
Everside Health is very innovative in their healthcare model and has partnered with us to address...
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Relationship
We have had such a long relationship with Everside Health, and even through each transition, they...
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Loyalty, Relationship
Staffing healthcare providers has been very challenging, but that isn't really something Everside...
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Relationship
We have a great partnership with Everside Health. They are super responsive and understanding of who...
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Value
Everside Health is doing a good job. We have been seeing really good outcomes in our cost of...
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Loyalty, Relationship
We love having a clinic that is dedicated to our employees. We would not want to move away from a...
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Relationship, Services
I would be more satisfied if there weren't so much turnover at the physician assistant (PA) and the...
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Relationship
We always have our regular meetings with Marathon Health. There is no canceling, and everyone is on...
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Loyalty, Value
Marathon Health comes up with all different types of ideas to get our employees to use their health...
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Relationship, Services
One way Marathon Health exceeds our expectations is the level of customization that they allow. They...
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