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Marathon Health Employer-Sponsored Healthcare Services Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
KLAS Engagement Partner - Steve VanWagenen
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

Marathon Health is very good at bringing clinicians on-site and has established a rapport with our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

To exceed our expectations, Marathon Health needs to continue working to decrease the rate of...

Comment Tone Positive
Pillars Loyalty, Operations, Value
Evaluation Unrated

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Analyst/Coordinator

Marathon Health does well with their communications to employees, with improving the health of...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

Marathon Health does well with communication. Whenever I have questions or issues that come up, the...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

I do see how many labs and prescriptions are being done by Marathon Health. That shows that people...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Director

The firm takes things out of our claims experience. For the employees who are engaged, the firm is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

With Marathon Health, it would be nice to have more ways to do wellness challenges. It could be fun...

Comment Tone Negative
Pillars Services
Evaluation Unrated

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Director

We meet with Marathon Health on a regular basis. We have great communication. For certain employees'...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

I have had a great experience with Marathon Health, and I would recommend going with them. Since we...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

The clinical staff from Marathon Health has always been personable and knowledgeable. I feel like...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I know that we have more than one product from Marathon Health; we do the regular stuff, but we also...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I see the reporting from Marathon Health, and I like how they show that for the individuals who have...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

I like that the firm provides our employees with something timely. We allow individuals to go to the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

I saw that Marathon Health now has electronic visits. It just recently got introduced. If someone is...

Comment Tone Positive
Pillars Loyalty, Services
Evaluation Unrated

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Director

Marathon Health does our wellness program, and I feel like they have stepped it up when I have asked...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Marathon Health is responsive. The partnership we have has been strong and very solid. We have...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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VP/Other Executive

We would like stronger management of our facility and teams from Marathon Health, and we would also...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

We want Marathon Health to have more strategic session planning, transparency, regular and organized...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

Marathon Health has shown some valuable data on moving folks from higher risk to lower risk. We are...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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I like the concept of the longer appointments with Marathon Health. They are not force-feeding 15...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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Marathon Health's service is geared to our demographics very well. We gear treatments toward what is...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Marathon Health has made us feel like part of a family. They spend time getting to know the members...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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Our Marathon Health account manager switched, and the new one is doing a lot better than the old...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

One of the key things about Marathon Health is that we get a lot of employee membership and a lot of...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Marathon Health has flexibility with different locations, and they are very strategically located in...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

Marathon Health has had a significant impact on reducing our healthcare costs because the people who...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Analyst/Coordinator

The nurse practitioner from Marathon Health is exceptional. They are one of the best practitioners I...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

Marathon Health exceeds our expectations when it comes to seeing our employees. We have seen a...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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Analyst/Coordinator

Marathon Health’s services are very pricey. I wish the invoice were definitely less than it...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

The highlights of Marathon Health’s services are the quality time they spend with patients, the low...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Marathon Health is really great at communicating and creating good experiences that invite people to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Once the associates are in, we are seeing great results with either advancing their health or...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

Our associates absolutely love the experience they have, and I can’t say there are many providers...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

Marathon Health has great providers. I constantly get feedback that the providers listen, take their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We have seen some changes in the account manager role over the last few years. I would like to see...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Director

The firm has worked very closely with us to expand and better understand how we can recruit more...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

The firm has done a great job of reducing our healthcare costs. We know exactly what we are going to...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

We spend a lot, but we get a lot back. I would absolutely recommend the firm. Overall, they have a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Marathon Health provides a lot of communication to employees about the services. There have been...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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VP/Other Executive

Marathon Health has helped with costs around the primary healthcare visits. Since people are going...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

With Marathon Health, patients have their own health coach who gives them individual health goals...

Comment Tone Positive
Pillars Operations, Services, Value
Evaluation Unrated

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VP/Other Executive

I would buy Marathon Health’s service again because of the providers, who have been key to the...

Comment Tone Positive
Pillars Loyalty, Relationship, Services
Evaluation Unrated

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VP/Other Executive

Marathon Health is very responsive. When we have issues that we need to get resolved, the firm is...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

The local Marathon Health providers have our long-term interests at heart. A lot of them are legacy...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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VP/Other Executive

It would be great if we could have some sort of PT area over at Marathon Health for employees, but...

Comment Tone Negative
Pillars Loyalty, Operations, Value
Evaluation Unrated

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Manager

The firm's service is very expensive, but I don't think Marathon Health can do any more than they...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Manager

Marathon Health is very good at promoting what they do, and we use all of their services. They send...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

We have frequent communication with the firm, and they respond well to emails. Marathon Health...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Manager

Because of the area where we are located, having a doctor, nurse practitioner, or lab tech within...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

Marathon Health has exceeded our expectations. Since we have been partnering with them, we have been...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

We have had an amazing account support representative from Marathon Health for the last couple of...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Marathon Health understands, and I think that understanding comes from the top and isn't limited to...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

We are extremely satisfied with what Marathon Health is doing, and so is our population. It is easy...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

Marathon Health tries their best to get employees to follow up; they reach out to our people to get...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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Manager

Marathon Health partners with our employees to produce better outcomes for not only each employee...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Analyst/Coordinator

We are always looking at what we can implement, and Marathon Health is very good at bringing...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Analyst/Coordinator

Marathon Health’s staff members don't come to work like it is a job. They truly care, and that is...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Analyst/Coordinator

We just expanded our use of Marathon Health's services. The whole process went really great. We have...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Analyst/Coordinator

In each appointment, Marathon Health reviews not just the medical factors but also the mental,...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Analyst/Coordinator

This is just a minor thing, but Marathon Health’s marketing materials are a little lackluster. A lot...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Our return on investment with Marathon Health varies depending on our locations. From a recruiting...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

Marathon Health has exceeded my expectations. Engagement and utilization are up. More appointments...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

One of the things we need so that we can have an on-site health center is a big enough population to...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

I recommend Marathon Health several times a year right now. I recommend them for the level of care...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

We had to present and track things as a team internally. We decided we wanted to track KPIs. One KPI...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The reason that I wouldn't rate the firm at the top of the scale for driving tangible outcomes is...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

One of the areas that Marathon Health could improve in the platform is the ability for folks to...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

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Manager

When I need any marketing or communications from Marathon Health, it is a process to get them done....

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

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Manager

One of my key account managers from Marathon Health left recently. Anytime we have a shift and a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

With the firm, we have seen a decrease in our chronic conditions, like blood pressure and cholesterol....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Marathon Health has had some turnover, but they have always replaced the people who leave with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Our account manager from Marathon Health has been amazing. We like all of the people from Marathon...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I was shocked by how many employees use Marathon Health's wellness program. We have seen an increase...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Marathon Health is really flexible when it comes to doing things in person. They also provide a lot...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We would definitely use Marathon Health’s services again. The economic environment has been very...

Comment Tone Positive
Pillars Loyalty, Services
Evaluation Unrated

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VP/Other Executive

Engaging with the firm is a very expensive endeavor. I frequently get asked whether we are getting a...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

There has been fluidity with the firm's staff. We have had a lot of problems with keeping staff...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Marathon Health’s services are getting the cost down, but I haven't had an apples-to-apples...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

Our intent was to use Marathon Health for occupational health services, and I don't feel like we are...

Comment Tone Negative
Pillars Loyalty, Operations, Value
Evaluation Unrated

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VP/Other Executive

The outcomes that I have are reduced costs, improved health, and a better experience for my...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

Manager

Marathon Health feels like a partner because they are very willing to collaborate on different...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

Marathon Health met our expectations. They probably will exceed them next year. There has been a lot...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Manager

Marathon Health is primarily used for preventive services. And because there is such a focus on...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Manager

Marathon Health could streamline some of the administrative processes between Marathon Health, our...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

One of the big drivers for the health center is the time that Marathon Health will schedule for...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Our engagement with behavioral health with Marathon Health is fairly low, even compared to the book...

Comment Tone Negative
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

Marathon Health has technically met our expectations and achieved our performance guarantees over...

Comment Tone Negative
Pillars Relationship, Services, Value
Evaluation Unrated

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Analyst/Coordinator

With Marathon Health, patient satisfaction has declined significantly over the past year, with the...

Comment Tone Negative
Pillars Services
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Marathon Health has had a significant impact on reducing our healthcare costs, though that impact...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

Within the Marathon Health staff, there are clear high performers and others I would rate lower....

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

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Analyst/Coordinator

My location is where we have experienced the most issues over the past few years. As a result, our...

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

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Analyst/Coordinator

Marathon Health is pretty effective at primary care and chronic-condition management, and we have...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

With Marathon Health, a significant percentage of clinic users are showing improvements in biometric...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Analyst/Coordinator

If someone asked about our experience with Marathon Health, I would advise a company of similar size...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

When we raise concerns about engagement, provider behavior, or team member feedback, we want those...

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

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Analyst/Coordinator

I haven’t heard much positive feedback about the telehealth experience with Marathon Health. Many of...

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

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Analyst/Coordinator

Marathon Health encourages utilization and is strong in marketing, including engagement texts and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Marathon Health has had a significant impact on reducing our healthcare costs. We have an...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Right now, we have a strong team in our centers, and we have a strong account manager and executive...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Marathon Health could improve their strategic approach by partnering with us to execute our...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Director

Marathon Health could exceed our expectations by having consistent, high-quality providers and...

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

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Director

At the moment, Marathon Health’s staff is pretty good. We still do have issues from time to time...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Marathon Health has exceeded our expectations with same-day service and appointment availability,...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

The only drawback with Marathon Health is that they can't easily access records from other...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

We are extremely happy with Marathon Health overall. Of course, we would like their services to be...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Manager

We would use Marathon Health even more if they operated in more of our markets. Their model often...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.