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Premise Health Employer Sponsored Healthcare Services
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Joe VanDeGraaff
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KLAS Research Director - Joe VanDeGraaff
 
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User Commentary

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Manager

Relationship

Things are going very well so far with Premise Health. Like everybody else, we are still adapting to...

Oct 2022
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Manager

Tools and Methodology

Premise Health hasn’t done a great job of helping us know what impact there has been on actual...

Oct 2022
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Manager

People and Knowledge

The actual clinical staff with Premise Health is outstanding.

Oct 2022
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Manager

ROI and Cost

We got a report from Premise Health that we went over, but the ROI information they shared was...

Oct 2022
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Manager

Future Outlook

When we were with CareHere, the service was above average. I felt like we were going to get the same...

Oct 2022
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Manager

Relationship

Premise Health did request a call to ask us what they could do better, but they did that after we...

Oct 2022
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Manager

Project Results

With Premise Health, we have a need for accessing all of the information for our patient records....

Oct 2022
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Director

Project Results

Premise Health exceeds our expectations with customer satisfaction in terms of testimonials from...

Jul 2022
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Director

Project Results

Our happiness with Premise Health is based on volume and getting more people to use their services....

Jul 2022
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Manager

ROI and Cost

Premise Health charges us for pretty much everything they do. The firm is here to make money just...

Jul 2022
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VP/Other Executive

Project Results

Pre-COVID-19, especially as things related to Premise Health’s screening programs, we saw tangible...

Jun 2022
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VP/Other Executive

Relationship

We are a demanding client. We have rarely taken the off-the-shelf offering and plugged it in and...

Jun 2022
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VP/Other Executive

Relationship

Premise Health has been doing a better job in our quarterly business reviews in going over what...

Jun 2022
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VP/Other Executive

Tools and Methodology

Premise Health has been a huge partner throughout the COVID-19 pandemic. We have been impressed with...

Jun 2022
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VP/Other Executive

Sales and Contracting

We got into our relationship with Premise Health with the expectation that anything that they would...

Jun 2022
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VP/Other Executive

Relationship

Premise Health consistently meets expectations. During the past two-plus years with COVID-19, the...

Jun 2022
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Analyst/Coordinator

Tools and Methodology

Premise Health has made sure the services they have provided are very comprehensive during the...

Jun 2022
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Analyst/Coordinator

Relationship

On the operational side of things, I am not impressed by Premise Health. The firm is not responsive...

Jun 2022
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Analyst/Coordinator

People and Knowledge

Some employees work in an office, and some employees work from home. There is a big variety for...

Jun 2022
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Analyst/Coordinator

Relationship

On the behavioral health side, Premise Health volunteered to go in and integrate everything. If...

Jun 2022
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Analyst/Coordinator

Relationship

Premise Health purchased CareHere during the pandemic. Not much has changed in terms of who we deal...

Jun 2022
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Analyst/Coordinator

ROI and Cost

Premise Health's services have to be ongoing because the firm provides too much value for us. I...

Jun 2022
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Analyst/Coordinator

ROI and Cost

Our CFO has never complained about being nickel-and-dimed by the firm. That person has always felt...

Jun 2022
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Analyst/Coordinator

Project Results

In terms of the provider, the firm always exceeds expectations because we see the same provider. We...

Jun 2022
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Analyst/Coordinator

Tools and Methodology

After Premise Health bought CareHere, we saw a big difference in the technology. In some ways,...

Jun 2022
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Analyst/Coordinator

Project Results

The technology is great because someone can connect easily with their provider, and the person's...

Jun 2022
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(0)
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Analyst/Coordinator

ROI and Cost

Having our clinics up and operating is a big deal right now with everything that has been going on....

Jun 2022
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(0)
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Analyst/Coordinator

Relationship

Premise Health has become a true partner. That was especially evident during COVID-19. The firm...

Jun 2022
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VP/Other Executive

Relationship

Premise Health provides and maintains a good service. When the firm was acquired years ago, they...

May 2022
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VP/Other Executive

People and Knowledge

There was a miscommunication issue, and I was able to quickly make a phone call to the firm. They...

May 2022
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(0)
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

The firm had several levels of service and care, but they didn’t nickel-and-dime us; they were...

May 2022
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(0)
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VP/Other Executive

People and Knowledge

The firm’s staff is excellent. They are very methodical and caring and provide good customer...

May 2022
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Manager

Relationship

Premise Health is always willing to work, and they have been good partners. Our account manager is...

Apr 2022
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Manager

Other Observations

Getting employees to participate and continue to participate is a problem. We don't know the answer...

Apr 2022
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Manager

Tools and Methodology

The firm didn't execute well during COVID-19. We were disappointed with the firm's leadership. It...

Apr 2022
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(0)
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Manager

People and Knowledge

The thing that seems to challenge clinic operations is that Premise Health doesn't have one...

Mar 2022
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Director

Project Results

Having an on-site clinic is very beneficial and convenient for our employees. They don't have to...

Mar 2022
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Director

ROI and Cost

We don't get too many bills or extravagant charges. If Premise Health feels like something isn't...

Mar 2022
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(0)
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Manager

ROI and Cost

Premise Health does not charge for every little thing. They charge an administration fee, which...

Mar 2022
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(0)
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Manager

People and Knowledge

Since the acquisition, there hasn't been as much corporate-level communication from Premise Health...

Mar 2022
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(0)
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Manager

Project Results

Premise Health’s reporting is adequate; it gives us data on where things are going. The services may...

Mar 2022
||
(0)
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Director

People and Knowledge

We have had broken equipment for months, and I understand that the supply chain is a nightmare right...

Mar 2022
||
(0)
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Director

People and Knowledge

Premise Health doesn’t consistently exceed expectations. When we started the clinic, the services...

Mar 2022
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(0)
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Director

People and Knowledge

The clinic providers and those that work inside of our wellness center are awesome. Our employees...

Mar 2022
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(0)
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Director

Project Results

I would work with the firm again. I am satisfied with the staff members they provide. A lot of the...

Mar 2022
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(0)
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Director

ROI and Cost

The cost of the firm's service is a bit of a concern for some of our upper-level folks. We would...

Mar 2022
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(0)
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Director

Relationship

At times, the firm exceeds expectations. We have a few main contacts that we work with, and they...

Mar 2022
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(0)
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Director

Relationship

The firm is a healthcare company with a lot of resources. They have their own clinical management...

Mar 2022
||
(0)
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Director

People and Knowledge

The actual medical services run very well, and the staff the firm provides always responds when I...

Mar 2022
||
(0)
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Director

People and Knowledge

I always feel like our Premise Health representative is trying to sell me something. They always ask...

Mar 2022
||
(0)
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Director

People and Knowledge

I like our account representative because this individual gets things done and does a great job....

Mar 2022
||
(0)
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Director

Tools and Methodology

We have had issues with the Premise Health nurse practitioners pushing pills for everything and...

Mar 2022
||
(0)
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Director

Project Results

We are considering going in-house after our contract expires. We could meet the needs of our...

Mar 2022
||
(0)
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Director

ROI and Cost

If Premise Health uses a cotton ball, we get charged for it. Premise Health put supplies and...

Mar 2022
||
(0)
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Analyst/Coordinator

Relationship

Our engagement with Premise Health is going well. The transition was very smooth. Premise Health was...

Feb 2022
||
(0)
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Analyst/Coordinator

Relationship

We went with Premise Health primarily because they could operate both the clinic and the pharmacy....

Feb 2022
||
(0)
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Manager

ROI and Cost

Even though CareHere had a great service, they had the propensity to nickel-and-dime the client, and...

Feb 2022
||
(0)
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 or  to see details.

Manager

People and Knowledge

Premise Health doesn’t consistently exceed expectations. I would rate the physicians from Premise...

Feb 2022
||
(0)
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Manager

Future Outlook

I would recommend Premise Health’s services, but my recommendation would not be high. They are not...

Feb 2022
||
(0)
 Thank you  Helpful

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Manager

Project Results

There was a lack of flexibility in going from CareHere to Premise Health. Previously, CareHere...

Feb 2022
||
(0)
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 or  to see details.

Manager

Relationship

I want the firm to go back to making our relationship a true partnership. An on-site clinic should...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

Premise Health completely changed the reporting after I had worked very hard to get CareHere to...

Feb 2022
||
(0)
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Manager

People and Knowledge

This might seem extreme, but our partnership with the firm is amazing. They do a phenomenal job....

Dec 2021
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(0)
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Manager

Project Results

COVID-19 was impactful, but the firm did an incredible job of partnering with us in order to...

Dec 2021
||
(0)
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 or  to see details.

VP/Other Executive

ROI and Cost

We have a really good ROI for what we spend in the clinic compared to what we would spend in the...

Dec 2021
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(0)
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VP/Other Executive

Relationship

On the positive side, the acquisition gave us access to more resources and potentially more...

Dec 2021
||
(0)
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Manager

Relationship

During the acquisition, I was having a hard time figuring out which part was CareHere and which part...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations

Throughout our relationship with the firm, I have had a revolving door of on-site clinic directors,...

Dec 2021
||
(0)
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Manager

Project Results

If people are interested in an on-site health center for their company, I would recommend Premise...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

CareHere was acquired by Premise Health, and the transition has been a little bumpy. It has affected...

Dec 2021
||
(0)
 Thank you  Helpful

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Manager

People and Knowledge

Some highlights of CareHere are the national resources and their telehealth capabilities. However,...

Dec 2021
||
(0)
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