Sunrise Acute Care (Global) Commentary
Filtered view: (Europe)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Operations
Altera Digital Health led a large effort to train staff. The formal training modules were not fit...
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Product
There is a lot of need for external reporting, and we are still not getting that from Sunrise Acute...
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Relationship
We have urgent items from months ago that remain outstanding with Altera Digital Health. There is a...
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Product
A major issue with Sunrise Acute Care is the outpatient and inpatient interface. We bought a system...
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Product
Some elements of Sunrise Acute Care work well. The theater management system, after significant...
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Loyalty
We are still working on our very dinosaur PAS. Altera Digital Health has an umbrella concept that is...
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Product
Most of our clinicians use iPads, alongside fixed workstations, to access our clinical systems. The...
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Value
When we are being asked to put more money into Sunrise Acute Care to do the things we thought it was...
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Relationship
The main thing at the moment is for us to truly understand what it is that we want Sunrise Acute...
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Operations
The training program for Sunrise Acute Care was extremely patchy and didn't do what it needed to. It...
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Loyalty, Value
We chose Sunrise Acute Care because it was going to give us quite a lot of added value over some of...
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Loyalty, Operations, Value
Many of the things Sunrise Acute Care was supposed to do, like give us data that we could...
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Loyalty
Overall, the product is good, and in a year, we will likely have many more benefits from it. We need...
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Relationship
The vendor's people are very friendly, nice, and well organized, but in terms of being empowered to...
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Product
Currently, all the tickets we raised in our optimization box for Sunrise Acute Care, including those...
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Product
The mobile app is not up-to-date, and this is a key detriment. I would also like more clarity on the...
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Relationship
The partnership is working well now. People are skilled, but there are not enough of them when we...
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Loyalty, Relationship
Our experience with Altera Digital Health has been really positive. The vendor has changed beyond...
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Relationship, Product
Altera Digital Health is not quite so good at regulatory stuff. Often, there are regulatory things...
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Culture, Value
Altera Digital Health absolutely does not avoid charging for every little thing. Everything comes...
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Operations, Product
We had a particularly difficult upgrade with Altera Digital Health. However, the last couple have...
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Loyalty, Product
Sometimes the design of the solution is clunky. Altera Digital Health knows that, and they made real...
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Loyalty
Altera Digital Health has a really good vision, but often things like a certain AI software, which...
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Relationship
Altera Digital Health has really good support. They absolutely work with us in partnership. Even if...
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Relationship
Altera Digital Health is less proactive than I would like. My own technology team is probably closer...
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Operations, Product
In my role, I use Sunrise Acute Care mainly for the validation of new things. I also use it to test,...
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Relationship
I think Altera Digital Health wants to keep all promises, and that is enough for me. However, I have...
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Product
Integration is probably my bugbear with Altera Digital Health. Sunrise Acute Care has difficulty...
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Value
Altera Digital Health does not avoid charging for every little thing. I think they are extortionate....
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Loyalty, Product
The product design is questionable, although the stability and reliability are good. However, we had...
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Product
I recommend Altera Digital Health to others, but with a spiel to prep them and give them a level of...
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Relationship, Product
Three years ago, I would have said that the solution only met a few of our local needs, but now I...
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Loyalty, Product
One of the main needs Sunrise Acute Care isn’t meeting for us is having things at the patient level...
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Loyalty, Product
There is room for improvement with the solution's ease of use. Altera Digital Health delivers on a...
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Relationship
Altera Digital Health's support people will listen, and they trust us. I have worked with lots of...
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Loyalty, Relationship
The vendor has a significant opportunity in terms of making a full mobile solution.
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Relationship
To enhance the customer experience, the vendor should proactively provide national standards content...
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Relationship
Altera Digital Health has good customer service at all levels.
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Product
One of the vendor's major opportunities for product improvement is to accelerate the release of new...
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Operations
To improve our experience as a customer, the vendor could provide more on-site support and deliver...
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Relationship
One of the vendor's key strengths is the effectiveness of their communication channels with...
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Product
Charting is the biggest area of opportunity for Altera Digital Health. It would be great if we could...
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Product
The thing with Altera Digital Health is that they sit under the Harris Healthcare group, and Harris...
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Loyalty, Relationship
To continue to serve us as we need, Altera Digital Health should continue to have constant...
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Product
There is more and more coming through from an AI point of view. A lot of things come through and...
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Loyalty, Product
Altera Digital Health has created a mobile app for Sunrise Acute Care, but it needs to be developed...
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Relationship
Sunrise Acute Care is a very joined-up solution that provides ease of use for the end user, and it...
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Relationship
The vendor’s biggest strengths are their strong locally based staff members who understand our...
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Relationship, Operations
A couple of changes that would improve my experience as a customer would be if the vendor would work...
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Product
I like the product's flexibility and configurability.
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Product
The biggest opportunities for product improvement are building government localization into the core...
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Product
The system's stability and reliability are dependent on our network infrastructure, and our...
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Relationship
Altera Digital Health will tell us about known issues, but when it comes to local configurations,...
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Loyalty, Relationship
Altera Digital Health has a road map. I will give them that. Recently, they have been delivering on...
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Operations
Altera Digital Health's training is poor. I think that is because the system is configurable. We get...
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Value
If Altera Digital Health's rate of change were faster, I would say yes to buying their system again...
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Relationship
The main thing that would make the most impact for us over the next year would be Altera Digital...
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Product
Integration is a really key aspect because our workflows often depend on us integrating Sunrise...
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Product
One big issue is that Altera Digital Health's PAS and EPR are not interoperable. They don't even...
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Relationship
The vendor's support is very poor. We have some cases that have been open for more than a year that...
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Value
Altera Digital Health isn't always up front about all of the costs that are involved in something....
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Relationship
I don't think that Altera Digital Health reduces our pain points or provides benefits beyond meeting...
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Operations
Altera Digital Health's implementation services are getting better. The frustration comes when they...
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Relationship, Product
Sunrise Acute Care meets most local needs. That is because it is configurable, so we have a lot of...
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Commentary Summary
Comment Type Breakout