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Sunrise Commentary
Filtered view: (Medium - 151-400 Beds)

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Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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Altera Digital Health (Allscripts) Complete Look 2023
Altera Digital Health (Allscripts) Complete Look 2023
July 2023
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Ambulatory and Enterprise EMR Interoperability 2023: Are Deep Adopters Close to the Ideal?
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User Commentary

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Director

Product, Value

Sunrise requires extensive customization for functionality that I would consider to be basic....

Apr 2024
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Analyst/Coordinator

Operations

We don’t have a lot of ongoing training with Altera Digital Health other than when we bring new...

Jan 2024
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Analyst/Coordinator

Relationship

We have seen some improvements in Altera Digital Health’s support, and I am pleased with that. For...

Jan 2024
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Analyst/Coordinator

Product

There are parts of Sunrise, like the financials, registration, and scheduling pieces, that we could...

Jan 2024
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CIO

Loyalty

Originally, Sunrise was owned by Allscripts. And then, of course, Allscripts was a publicly traded...

Oct 2023
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CIO

Relationship, Product

Sunrise is a pretty sophisticated application. The vendor largely prides themselves on the fact that...

Oct 2023
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CIO

Relationship

When the company transitioned to Altera Digital Health and became part of Harris Healthcare, they...

Oct 2023
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CIO

Loyalty, Relationship, Product

Things are changing and improving with Altera Digital Health. Allscripts had significant market...

Oct 2023
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Director

Value

The vendor is very late in making compliance changes. Every year, we find out about needed upgrades...

Aug 2023
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Director

Loyalty

Prior to the acquisition of Altera Digital Health, I probably would have rated the vendor lower on...

Aug 2023
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Director

Loyalty, Relationship, Product

The vendor's development team has always stayed up with the current OS releases and SQL server...

Aug 2023
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Director

Relationship

Altera Digital Health’s support is a mixed bag; it depends on the module we call in for. For one...

Aug 2023
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Director

Relationship

We have had a lot more movement and training activity going on with the vendor, which is good....

Aug 2023
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Director

Product

We have the foundational pieces in Sunrise for integration. The integration is just unproven because...

Aug 2023
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Director

Product

What I like about the product is that the pharmacy, labs, and charts are all within the same spot,...

Aug 2023
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Director

Product

We have many different systems that have to interact with Sunrise, but I don't know whether that is...

Aug 2023
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Director

Loyalty

We have decided to move away from Altera Digital Health because we need to use the EMR system that...

Aug 2023
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Director

Product

The product’s customization is handy, and that customization includes custom report writing and...

May 2023
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Director

Product

The pharmacy piece hasn't evolved much, but I don't know that it needs to. The consistency is fine.

May 2023
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Director

Product

I would like Sunrise to have better dashboards baked in to the application. That would include...

May 2023
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Director

Loyalty, Product

The vendor claims that Sunrise can integrate with everything, but the vendor is behind in terms of...

May 2023
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Related Reports
Performance
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Ambulatory and Enterprise EMR Interoperability 2023
16 March 23    |   Coray Tate and Paul Warburton
Interoperability is a continued area of critical focus for the healthcare industry. There is no question that progress is being made, but there is still significant room for improvement. For this report, KLAS talked to vendor-identified deep adopters to take a holistic look at the current state of interoperability in ambulatory and enterprise EMRs and measure how close we are to an ideal state. The results reveal each vendor’s strengths and weaknesses within various areas of interoperability.
Performance
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Patient Access 2021
09 December 21    |   Alex McIntosh and Dustin Cragun
Due to the ever-increasing complexity of revenue cycle management, organizations have historically had to supplement patient access functionality from their enterprise EMR vendor with third-party revenue cycle vendors. But with the push toward software consolidation, organizations would like their enterprise EMR vendors to further develop patient access capabilities and better meet customers’ growing needs. This report examines the patient access offerings of enterprise EMR vendors † Cerner, Epic, and MEDITECH and shares customers’ perception of how well positioned these vendors are to deliver functionality currently provided by third parties. To view performance data for third-party vendors, click here . † KLAS was unable to interview a sufficient number of Sunrise Financial Manager customers to include data for Allscripts’ patient access offering. What Is Patient Access? For the purposes of this report, patient access functionality includes address verification, cost estimates, coverage discovery, eligibility verification, medical necessity, prior authorizations, propensity to pay, registration QA, and scheduling. KLAS acknowledges this functionality is closely related to other areas like patient experience improvement, patient financial engagement, and patient intake management. To access data about these additional areas, view the relevant market segments on the KLAS website.
Flash Insights
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Information Blocking
12 May 21    |   Coray Tate and Paul Warburton
The final rule from the Office of the National Coordinator for Health Information Technology (ONC) regarding the 21st Century Cures Act went into effect April 5, 2021, and includes new regulations regarding interoperability and information blocking. Just before the rule’s start date, KLAS reached out to provider organizations to understand what they have done to prepare, what the biggest challenges were, and how they think the changes will impact interoperability. Feedback from 42 respondents is explored below.



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