Sunrise Commentary
Filtered view: (Medium - 151-400 Beds)
Subject Expert
Coray Tate
VP of Engagement
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User Commentary
Loyalty
We are considering leaving Sunrise because another EHR is being used by health systems in our area,...
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Operations, Product
Altera Digital Health has done a great job on their upgrades. When we put in an earlier version of...
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Relationship
Altera Digital Health has gone through their ups and downs, but they are listening to their...
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Value
I don’t see Altera Digital Health charging us unfairly; they are fairly transparent with their...
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Loyalty
We may not stay with Sunrise because the vendor continues to lose market share year after year in...
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Operations
Training with Altera Digital Health evolves. We have a team of trainers, and they constantly...
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Relationship, Product
Altera Digital Health is now doing customer hand-holding. They do have someone who is a tiger at...
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Loyalty
Altera Digital Health's future plans generally align with what we want, but I don't see Altera...
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Product
Altera Digital Health does a nice job of integrating third-party applications and giving us tools to...
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Value
Altera Digital Health is sometimes transparent and fair with charges. Our organization's needs...
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Operations, Product
Updates and releases don't always go smoothly with Altera Digital Health. The vendor's updates often...
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Relationship, Value
Altera Digital Health is good at working with us in terms of charges. They are always transparent....
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Operations
Altera Digital Health performs well when it comes to training. We requested additional training from...
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Relationship
The vendor's engagement is where it needs to be, but I am not sure that we are getting what we need....
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Product
Some of the system's integrations don't work well. Altera Digital Health's system is behind...
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Relationship
When we open cases with Altera Digital Health’s support team, they are closed in a timely manner.
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Relationship, Operations, Product
Sometimes we find problems in Sunrise that Altera Digital Health should have found. They should...
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Relationship, Product
Altera Digital Health’s road map lists features for Sunrise that we haven't seen yet. The vendor...
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Product
The missing functionality in Sunrise that comes to mind would be the patient portal. We use a...
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Culture, Operations, Product
The last upgrade for Sunrise went very well. I would say the hosting is quite stable. Our uptime is...
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Loyalty
We would not buy Sunrise again because, at this point, we really need something that is designed...
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Product
The number-one thing Altera Digital Health could improve for Sunrise would be a new UI. It is...
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Value
Altera Digital Health does try to avoid charging for every little thing, and they are usually pretty...
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Loyalty, Product
Altera Digital Health doesn’t even have FHIR yet, and to enable FHIR, we have two options: we can do...
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Loyalty, Relationship, Operations
The management of Altera Digital Health has taken ownership of things and acknowledged they were...
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Product, Value
There is no way in hell I would recommend Sunrise to anyone. I wouldn't even recommend it to an...
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Loyalty, Product
We are behind on patch releases for Sunrise. In the past, some patch releases were laughable; they...
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Culture, Product
Integrating third-party applications into our ecosystem with Sunrise is hard. One of the problems is...
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Loyalty
The product quality of Sunrise has not been good. We have started a process of looking at other...
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Loyalty, Relationship
Altera Digital Health was taken over by Harris, so there have been tremendous, but mostly good,...
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Operations, Product
I enjoy working with the Sunrise product. I have heard that other EHR solutions are very rigid, so...
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Relationship, Product
Altera Digital Health does update us frequently with releases and upgrades, so we are extremely...
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Relationship, Operations
For implementation services and recent updates, Altera Digital Health does have strong project...
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Relationship, Product
Altera Digital Health has been very good with interoperability and helping us achieve that. Altera...
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Relationship
Altera Digital Health is always very helpful in a timely manner. Just in dealing with my cases,...
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Loyalty
Sunrise is part of our long-term plans, although our clinical services team wants to look at another...
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Product
Altera Digital Health rolls out new products every year. I don't know whether those are useful for...
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Value
We have to buy modules for everything extra special that we want in Sunrise. Altera Digital Health’s...
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Value
Altera Digital Health has this ICDx module available that we are not using. We have to buy it...
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Culture
When Altera Digital Health shows us a product, obviously, it does more than what we have in our...
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Culture, Relationship
There is a lot of custom work that we pay for, and sometimes Altera Digital Health will tell us that...
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Product
Some of Altera Digital Health's upgrades are good, and some are bad. The majority of the time, the...
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Product
When I first started using Sunrise, I thought it was so easy compared to what I came from. However,...
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Commentary Summary
Comment Type Breakout