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Altera Digital Health (Allscripts) Complete Look 2023

author - Tyson Blauer
Author
Tyson Blauer
author - Paul Warburton
Author
Paul Warburton
 
July 18, 2023 | Read Time: 3  minutes

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Altera Digital Health (Allscripts) Sunrise “complete look” provides a high-level analysis of the key products that make up Altera Digital Health’s enterprise suite. (Other reports in the series do the same for Epic, Evident, MEDITECH, and Oracle Health [Cerner].) This report focuses on the core Sunrise suite and its supporting technology; data on Altera Digital Health’s standalone ambulatory platforms (TouchWorks and Professional) is excluded.

Performance & Market Share Overview—Altera Digital Health (Allscripts) Sunrise Platform

Strengths

  • Highly customizable for clinical workflows
  • Comprehensive functionality in acute care EMR

Weaknesses

  • High product customizability leads to variability and overall poor customer experience
  • Customer respondents lack confidence in vendor’s strategic guidance and ability to fulfill promises and drive value
  • Significant functionality gaps and low adoption of portfolio
  • Customization comes with maintenance due to frequent breaks in upgrades
altera digital health (allscripts) performance overview
altera digital health (allscripts) customer experience pillars for combined software suite
altera digital health (allscripts) net change in hospital emr market share, 2018-2022

Performance Snapshot

Below are high-level summaries of how Altera Digital Health (Allscripts) performs in the HIT areas healthcare organizations most frequently consider when making an enterprise HIT decision. This is not an exhaustive snapshot of all technology areas in which Altera Digital Health offers an HIT solution.

altera digital health (allscripts) performance snapshot
altera digital health (allscripts) additional technology


About This Report

Each year, KLAS interviews thousands of healthcare professionals about the IT solutions and services their organizations use. For this report, interviews were conducted over the course of 2022 using KLAS’ standard quantitative evaluation for healthcare software, which is composed of 16 numeric ratings questions and 4 yes/no questions, all weighted equally. Combined, the ratings for these questions make up the overall performance score, which is measured on a 100-point scale. The questions are organized into six customer experience pillars—culture, loyalty, operations, product, relationship, and value.

customer experience pillars software

Sample Sizes

Unless otherwise noted, sample sizes displayed throughout this report (e.g., n=16) represent the total number of unique customer organizations interviewed for a given vendor or solution. However, it should be noted that to allow for the representation of differing perspectives within any one customer organization, samples may include surveys from different individuals at the same organization.

Some respondents choose not to answer particular questions, meaning the sample size for any given vendor or solution can change from question to question. When the number of unique organization responses for a particular question is less than 15, the score for that question is marked with an asterisk (*) or otherwise designated as “limited data.” If the sample size is less than 6, no score is shown. Note that when a vendor has a low number of reporting sites, the possibility exists for KLAS scores to change significantly as new surveys are collected.

Note: Interoperability data comes from interoperability-specific research that KLAS conducted earlier this year and uses different data-level requirements. For more details, view the report here.

author - Sarah Brown
Writer
Sarah Brown
author - Jessica Bonnett
Designer
Jessica Bonnett
author - Andrew Wright
Project Manager
Andrew Wright
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.