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User Commentary
Operations
Ambra Image Exchange has worked out pretty well. There are no real issues. The software setup on the...
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Product
I haven't heard of any new version or anything since we implemented the product. If there is any...
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Operations
I would tell someone who is looking into Ambra Image Exchange about the ease of the implementation....
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Loyalty
We are on the fence about staying with Ambra Image Exchange. VNA technology has vastly improved, but...
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Relationship
Ambra Health has had a massive brain drain because of their acquisition by Intelerad, and they have...
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Operations
Intelerad doesn't offer much in the way of training, and they don’t have good documentation or...
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Product
Ambra Image Exchange functions as an image exchange tool, patient portal, and storage system. It is...
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Value
Ambra Image Exchange is a budget solution compared to other VNAs we have seen on the market.
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Value
We expect decreasing returns with Ambra Image Exchange.
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Loyalty
We are hopeful about Intelerad owning Ambra Image Exchange and our PACS. We would like to see what...
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Relationship
I have been happy with Intelerad’s support. The only downside is we used to have more technical...
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Culture
Since the acquisition, every project we have and anything that turns into a project comes with a...
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Relationship
We are usually able to get ongoing updates and documentation from Ambra a little quicker and more...
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Loyalty, Relationship
Nuance is a direct competitor to Ambra, and I feel like they are running over Ambra lately. We have...
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Loyalty, Product
Things with Ambra Image Exchange have been pretty stable. We made a big push to migrate all of our...
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Relationship
After the acquisition by Intelerad, there was a rough patch where the vendor lost a number of...
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Relationship
We were trying to get a new gateway installed on a different server, and that took Intelerad months....
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Loyalty, Relationship
Since Ambra Health went to Intelerad, the service and support have gone down. The vendor's focus has...
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Relationship
Intelerad has had a lot of staffing issues in the past, and things haven't gotten any better. We are...
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Operations, Product
Ambra Image Exchange is a good product, but the vendor was ill equipped to meet the challenge of how...
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Relationship, Product
Things are going pretty well with Intelerad because they are able to help us with a variety of use...
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Value
The only issue we have with Ambra Image Exchange is the price. Even at a few dollars an exam, it...
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Loyalty, Relationship, Product
Because Ambra Image Exchange is working between information systems, it has to have an extra piece...
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Relationship
The product is very difficult, and the vendor is not very good with open tickets and getting back to...
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Product
When another provider organization sends us an invite, we can click to accept, and we get connected....
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Operations
When someone new took charge of the product at our facility, the vendor wouldn’t provide them with...
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Loyalty, Relationship
Ambra Image Exchange has been our premier solution for image exchange, but we have seen some...
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Relationship
All vendors have had great difficulty with customer support over the last three years during the...
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Product
There is really only one image exchange platform out there that really checks off all the boxes, and...
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Loyalty, Product
Intelerad's product is by far the best one out there because of how customizable it is. But also one...
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Relationship
Intelerad keeps on coming up with new stuff. They are doing a good job of really pushing that...
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Culture
There are some behind-the-scenes things with the vendor that I am not a fan of. The vendor's support...
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Product
I like the product very much. Its upgrades are pretty seamless. I haven't run into any issues where...
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Relationship
The vendor's support isn't very accessible, and that really bothers me. I had a ticket open for...
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Relationship, Product
Intelerad has had some issues with their overall product quality. For example, at one point, all the...
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Operations, Product
I always thought that the system was easy to use, but for some reason, folks have been complaining...
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Relationship
Intelerad is getting better at keeping their promises. They don't keep all of them, but they keep...
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Relationship, Operations
Intelerad has improved their go-live process. Before, we couldn't get new people or groups added to...
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Relationship
Intelerad's support is improving, and the vendor is getting better at being proactive. I think the...
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Product, Value
The system is extremely helpful and extremely needed. It does the things it needs to with ease, and...
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Relationship
For the most part, Ambra Image Exchange is easy to use, but our server is a bit old, and it seems to...
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Loyalty, Relationship
The problem with Intelerad is the people. The company is a very different company than they used to...
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Value
Ambra Health never used to charge for every little thing before they were Intelerad.
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Relationship, Operations
Intelerad has good communication and updates in regard to ongoing training.
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Operations, Product
Intelerad had some struggles with their platform when they did an upgrade. They had to revert...
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Product
I love the product; the functionality is pretty robust. The end users that use Ambra Image Exchange...
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Product, Value
The solution is great. It provides us with the flexibility to remotely send and upload images...
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Product, Value
Ambra Image Exchange is meeting our integration goal in the sense that with our front-facing imaging...
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Relationship
The executives are not involved much, and the only time we ever have to get them involved is when we...
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Relationship
The negatives are completely on the vendor. When we bought the solution, the vendor wasn't owned by...
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Operations
Anything can happen in the next couple of years, but Ambra Image Exchange is here to stay for better...
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Operations
While we were onboarding, we went through multiple project managers in the space of a year. Because...
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Operations, Product
Ambra Image Exchange is not user friendly. It is a robust system, and it can do a lot, but it is not...
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Relationship
The vendor's communication is not great. In order for us to find out whether the system is down, we...
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Relationship
We have had a lot of conversations with the higher-ups at Ambra Health not to complain but to vent...
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Relationship
The vendor's support process is horrendous. That is because they are merging their services with...
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Operations
We are in dire need of training on how the solution works, and I have expressed that to some of the...
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