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DG Suite Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Manager
Relationship
We have worked with a couple of the executives at Ambra, and they have been good to work with. They...
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VP/Other Executive
Relationship
The team at Ambra is incredibly engaged. We have thrown several challenges at Ambra, and they are...
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Manager
ROI / Cost (care and feeding)
There have been no significant additions or expansions in terms of the cost of DG Suite. We had an...
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Manager
Implementation and Training
Ambra is definitely on top of training. They always provide great documentation. They facilitate...
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Manager
Functionality and Upgrades
DG Suite works very well overall. We have very minimal issues with it. Whether it is internally...
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Manager
Service and Support
Ambra is pretty frequently updating the platform to improve user experience and provide new...
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Manager
Service and Support
Recently, we have had a lot more technical issues revolving around integration. Those issues usually...
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Manager
Service and Support
Ambra has a good support structure. It is very easy to get ahold of them. They have a big support...
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Manager
Relationship
I really can’t think of anything that we were offered or promised by Ambra that never happened. Some...
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VP/Other Executive
Functionality and Upgrades
Ambra has really made it easy to exchange images, and they have worked with us on access for the...
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VP/Other Executive
Service and Support
Ambra has been a really good partner and has worked with us on things we needed for our unique...
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VP/Other Executive
Service and Support
Ambra's CEO is a great leader. He is passionate about image exchange, and he gets things all the way...
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VP/Other Executive
Functionality and Upgrades
DG Suite is very good. It is relatively easy to use. It is easy to configure for different...
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VP/Other Executive
Functionality and Upgrades
Now that we have an act that lets us release information to patients, one thing that Ambra is good...
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Director
Implementation and Training
We don't do a lot of training with most of our vendors. But with Ambra, we do get some training from...
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Director
Relationship
We have had a really good experience with Ambra. There is a clear communication line with the...
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Director
Service and Support
One of the downsides of Ambra is they are a growing company. There have definitely been some steady...
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Director
Interfacing and Integration
I think we have integrated DG Suite with our EMR, but we are not very involved in the API. I would...
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Director
Implementation and Training
The quality of the implementation was very good. We haven't had a lot of experience with Ambra's...
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Director
Service and Support
Ambra has been very responsive about whatever we have wanted to achieve. For the most part, the...
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CIO
Relationship
Ambra has been a great partner, and they are really thinking about imaging in an outside-the-box...
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Manager
Relationship
Ambra has excellent support. They are willing to work together with us. They tend to be proactive on...
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Analyst/Coordinator
Future Outlook
We are very reliant on Ambra to move many images into our environment. We need to expand with them...
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Analyst/Coordinator
Functionality and Upgrades
I think the reliability and ease of installation have been two very positive things with Ambra.
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Analyst/Coordinator
Relationship
We have a real partnership with Ambra. We are always pushing the boundaries, and they find ways to...
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Analyst/Coordinator
Interfacing and Integration
I would love to see Ambra have better interoperability with other vendors. They are still a bit fragmented....
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VP/Other Executive
Functionality and Upgrades
We have used DG Suite for exchanges with a local facility that also uses the system, and things have...
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VP/Other Executive
Service and Support
The Ambra team is very professional and always goes above and beyond. Ambra has a young team that...
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Manager
Functionality and Upgrades
DG Suite is our cloud-based image-sharing system, and it works very well. I have no problems with...
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Analyst/Coordinator
Functionality and Upgrades
I find the system to be easy to use. A lot of my users are not satisfied because they are used to...
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Analyst/Coordinator
Functionality and Upgrades
Ambra is constantly tweaking things, and I haven’t had any problems with the direction they are...
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Analyst/Coordinator
Technology
I haven’t seen any downtime like I have seen with another system we have used. I don’t see any...
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Analyst/Coordinator
Relationship
We have dealt with the vendor’s salespeople and the implementation staff. The account management and...
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Analyst/Coordinator
Interfacing and Integration
The integration that we are doing with Ambra right now is going really well. I have every confidence...
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Analyst/Coordinator
Service and Support
I haven’t dealt with Ambra’s support directly as much as our end users have. Ambra’s staff members...
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Analyst/Coordinator
Service and Support
When I email the vendor’s staff members that we work with on the implementation side, they are very...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Part of the reason we switched to Ambra’s system was to save money because the other system we would...
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Manager
Service and Support
Ambra has been proactive in reaching out throughout the COVID-19 crisis by offering us their...
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Manager
Interfacing and Integration
I would give Ambra a top score for integration. They can do so much, and their product is so...
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Manager
Functionality and Upgrades
Ambra has a great product that can do so much, but because it can do so much, we have to be careful...
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Manager
Service and Support
I don't really need executive involvement from Ambra, but we have great contacts from the vendor....
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Manager
Service and Support
The vendor has been supportive during the COVID-19 crisis. The vendor has been willing to do...
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Manager
ROI / Cost (care and feeding)
Ambra doesn’t nickel-and-dime. That has been one thing that I have been very happy with.
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Manager
Functionality and Upgrades
Ambra’s product is easy to use. I really haven’t had much training. Ambra provides documentation...
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Manager
Other Observations & Comments
As far as the product goes, everything works. The tough part is that we are working with everybody...
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Manager
Relationship
Ambra really has everything that we need. They have been a company that we have kind of been able to...
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Manager
Other Observations & Comments
The system is pretty easy for our end users. We have done more and more to try and make our process...
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Manager
Implementation and Training
I have one or two things that I still want to implement. Ambra has options, but I don’t have the...
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Manager
Relationship
Ambra has always been very good about reaching out with things. We don’t have a lot of problems. We...
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Manager
Relationship
Ambra’s executive involvement has always been good. I don’t traditionally get involved at that...
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Manager
Future Outlook
Our overall satisfaction with the system can potentially go up over the next year. The vendor is in...
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Manager
Other Observations & Comments
The vendor’s marketing team takes complete ownership over the interconnecting of facilities. I want...
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Analyst/Coordinator
Functionality and Upgrades
I would buy the product again. We are really happy with Ambra. We haven't really had any ongoing...
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Analyst/Coordinator
Functionality and Upgrades
Reports from patients don't come through like they should. Since we have had the product, I have...
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Analyst/Coordinator
Service and Support
I don't know that I have ever had to contact Ambra's support people. We talk to an internal IT...
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VP/Other Executive
Functionality and Upgrades
We are phenomenally pleased with Ambra, and we are considering using their viewer in an integration...
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VP/Other Executive
Relationship
Ambra has never said that they could do something they couldn't; they have always done everything...
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Manager
Service and Support
If I could, I would go to work for Ambra. Ambra goes above and beyond to help us with solutions,...
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Manager
Functionality and Upgrades
DG Suite’s front-end application could be tweaked a bit so that it is easier to understand because...
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CTO
Functionality and Upgrades
We haven’t really used the vendor’s training, but the system is easy to use, and we have gotten...
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CTO
Functionality and Upgrades
We have tried the system for HL7 transactions. While it works, we would like to see the vendor make...
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Manager
Relationship
Ambra has been flexible with our special requests. Ambra is willing to work with us. We have had...
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Manager
Sales and Contracting
Recently, Ambra has been expanding their system into lots of other functions, but we primarily use...
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Manager
Sales and Contracting
On more than one occasion, Ambra has sent a bill to the wrong people. We have told them many times...
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Manager
Interfacing and Integration
One area that we would like to increase focus on is the image exchange and the report exchange. We...
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Manager
Interfacing and Integration
We work with a third-party vendor for their image exchanges. We made it so Ambra had a server and a...
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Manager
ROI / Cost (care and feeding)
Ambra avoids charging for every little thing; I can’t think of a time that they charged us for every...
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Manager
Functionality and Upgrades
Ambra is an excellent product that has served us very well. The support is very good.
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Manager
Functionality and Upgrades
We wanted a diagnostic and FDA-approved platform. I don’t think Fujifilm’s product is generally used...
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Manager
Functionality and Upgrades
Ambra's strategy is to have an independent viewing environment that works well on mobile devices and...
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Manager
Functionality and Upgrades
We haven’t seen the mobile environment take off like we thought it would. We went through a lot of...
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