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DG Suite Comments
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Commentary Summary
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User Commentary
Director
DG Suite is a very effective, easy-to-use product. I am not really looking for much more out of the...
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Director
Ambra’s communication on new products and enhancements is as good as I have seen with competitors....
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Director
A weakness in at least the file-sharing aspect of DG Suite is the complete lack of a communication...
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Manager
Ambra is good with partnership around developing a product that meets the customers' needs. Every...
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Manager
Ambra is amazing. They just offered training sessions randomly in our community scenario from...
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Manager
There is room for improvement with end users. They could have a more of a streamlined workflow....
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Analyst/Coordinator
Ambra is a strong vendor and has become the vendor of choice for imaging exchange. We had an early...
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Director
Many of the things we are struggling with have to do with the cultural adoption rate. If Ambra could...
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Director
Ambra is proactive in nature. They want to help us solve problems with other hospitals and vendors....
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VP/Other Executive
Our partnership with Ambra's team is far above what we have seen from other vendors, even including...
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VP/Other Executive
The service and support from Ambra are excellent. Ambra solves problems, but more importantly, Ambra...
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VP/Other Executive
DG Suite is very easy to use for both the referring physician as well as the organization receiving...
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VP/Other Executive
We are going from another product we use to Ambra’s solution. I have had both for a couple of years...
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Manager
We have worked with a couple of the executives at Ambra, and they have been good to work with. They...
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VP/Other Executive
The team at Ambra is incredibly engaged. We have thrown several challenges at Ambra, and they are...
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Manager
There have been no significant additions or expansions in terms of the cost of DG Suite. We had an...
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Manager
Ambra is definitely on top of training. They always provide great documentation. They facilitate...
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Manager
DG Suite works very well overall. We have very minimal issues with it. Whether it is internally...
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Manager
Ambra is pretty frequently updating the platform to improve user experience and provide new...
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Manager
Recently, we have had a lot more technical issues revolving around integration. Those issues usually...
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Manager
Ambra has a good support structure. It is very easy to get ahold of them. They have a big support...
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Manager
I really can’t think of anything that we were offered or promised by Ambra that never happened. Some...
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VP/Other Executive
Ambra has really made it easy to exchange images, and they have worked with us on access for the...
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VP/Other Executive
Ambra has been a really good partner and has worked with us on things we needed for our unique...
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VP/Other Executive
Ambra's CEO is a great leader. He is passionate about image exchange, and he gets things all the way...
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VP/Other Executive
DG Suite is very good. It is relatively easy to use. It is easy to configure for different...
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VP/Other Executive
Now that we have an act that lets us release information to patients, one thing that Ambra is good...
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Director
We don't do a lot of training with most of our vendors. But with Ambra, we do get some training from...
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Director
We have had a really good experience with Ambra. There is a clear communication line with the...
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Director
One of the downsides of Ambra is they are a growing company. There have definitely been some steady...
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Director
I think we have integrated DG Suite with our EMR, but we are not very involved in the API. I would...
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Director
The quality of the implementation was very good. We haven't had a lot of experience with Ambra's...
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Director
Ambra has been very responsive about whatever we have wanted to achieve. For the most part, the...
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CIO
Ambra has been a great partner, and they are really thinking about imaging in an outside-the-box...
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Manager
Ambra has excellent support. They are willing to work together with us. They tend to be proactive on...
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Analyst/Coordinator
We are very reliant on Ambra to move many images into our environment. We need to expand with them...
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Analyst/Coordinator
I think the reliability and ease of installation have been two very positive things with Ambra.
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Analyst/Coordinator
We have a real partnership with Ambra. We are always pushing the boundaries, and they find ways to...
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Analyst/Coordinator
I would love to see Ambra have better interoperability with other vendors. They are still a bit fragmented....
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VP/Other Executive
We have used DG Suite for exchanges with a local facility that also uses the system, and things have...
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VP/Other Executive
The Ambra team is very professional and always goes above and beyond. Ambra has a young team that...
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Manager
DG Suite is our cloud-based image-sharing system, and it works very well. I have no problems with...
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Analyst/Coordinator
I find the system to be easy to use. A lot of my users are not satisfied because they are used to...
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Analyst/Coordinator
Ambra is constantly tweaking things, and I haven’t had any problems with the direction they are...
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Analyst/Coordinator
I haven’t seen any downtime like I have seen with another system we have used. I don’t see any...
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Analyst/Coordinator
We have dealt with the vendor’s salespeople and the implementation staff. The account management and...
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Analyst/Coordinator
The integration that we are doing with Ambra right now is going really well. I have every confidence...
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Analyst/Coordinator
I haven’t dealt with Ambra’s support directly as much as our end users have. Ambra’s staff members...
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Analyst/Coordinator
When I email the vendor’s staff members that we work with on the implementation side, they are very...
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Analyst/Coordinator
Part of the reason we switched to Ambra’s system was to save money because the other system we would...
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Manager
Ambra has been proactive in reaching out throughout the COVID-19 crisis by offering us their...
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Manager
I would give Ambra a top score for integration. They can do so much, and their product is so...
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Manager
Ambra has a great product that can do so much, but because it can do so much, we have to be careful...
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Manager
I don't really need executive involvement from Ambra, but we have great contacts from the vendor....
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Manager
The vendor has been supportive during the COVID-19 crisis. The vendor has been willing to do...
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Manager
Ambra doesn’t nickel-and-dime. That has been one thing that I have been very happy with.
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Manager
Ambra’s product is easy to use. I really haven’t had much training. Ambra provides documentation...
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Manager
As far as the product goes, everything works. The tough part is that we are working with everybody...
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Manager
Ambra really has everything that we need. They have been a company that we have kind of been able to...
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Manager
The system is pretty easy for our end users. We have done more and more to try and make our process...
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Manager
I have one or two things that I still want to implement. Ambra has options, but I don’t have the...
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Manager
Ambra has always been very good about reaching out with things. We don’t have a lot of problems. We...
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Manager
Ambra’s executive involvement has always been good. I don’t traditionally get involved at that...
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Manager
Our overall satisfaction with the system can potentially go up over the next year. The vendor is in...
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Manager
The vendor’s marketing team takes complete ownership over the interconnecting of facilities. I want...
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Analyst/Coordinator
I would buy the product again. We are really happy with Ambra. We haven't really had any ongoing...
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Analyst/Coordinator
Reports from patients don't come through like they should. Since we have had the product, I have...
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Analyst/Coordinator
I don't know that I have ever had to contact Ambra's support people. We talk to an internal IT...
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