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DG Suite Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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VP/Other Executive

In terms of the product working as promoted, I wouldn't give DG Suite the highest score because...

Jul 2021
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VP/Other Executive

We use DG Suite to allow patients to upload images. We also use it to share images with our other...

Jul 2021
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VP/Other Executive

The phone and web support are a big concern. One thing we would like is an improvement to the...

Jul 2021
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VP/Other Executive

We are generally satisfied with Ambra. As a team, we are very satisfied with Ambra's responsiveness...

Jul 2021
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VP/Other Executive

We like that Ambra's product has a lot of potential, and we are exploring more and more options with...

Jul 2021
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Director

We have been able to do what we need to do with DG Suite. The vendor doesn't solve all our problems,...

Jul 2021
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Director

DG Suite’s ease of use is pretty good. The interface is pretty simple. The basic viewer suite is...

Jul 2021
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Director

Ambra could improve the administration interface. The interface is overcomplicated. We struggle with...

Jul 2021
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Director

The overall platform stability needs to improve. Ambra upgrades frequently. Initially, I viewed that...

Jul 2021
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VP/Other Executive

We already had Ambra's system before COVID-19 but at a pretty small scale. We also worked with...

Jul 2021
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Director

Ambra does well with new technology. They do regular updates and enhancements.

Jun 2021
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Director

Ambra is lacking in proactive service because I don’t believe they have any automated alerts or checking....

Jun 2021
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Manager

Occasionally, there is a backlog, but we usually catch that issue. For instance, our PACS may send...

May 2021
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Manager

Ambra is reliable, and they do have a pretty good market share of customers that we want to exchange...

May 2021
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Manager

I would like Ambra to provide more live monitoring or dashboard interface so that I can see data...

May 2021
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Director

DG Suite is a very effective, easy-to-use product. I am not really looking for much more out of the...

May 2021
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Director

Ambra’s communication on new products and enhancements is as good as I have seen with competitors....

May 2021
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Director

A weakness in at least the file-sharing aspect of DG Suite is the complete lack of a communication...

May 2021
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Manager

Ambra is good with partnership around developing a product that meets the customers' needs. Every...

May 2021
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Manager

Ambra is amazing. They just offered training sessions randomly in our community scenario from...

May 2021
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Manager

There is room for improvement with end users. They could have a more of a streamlined workflow....

May 2021
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Analyst/Coordinator

Ambra is a strong vendor and has become the vendor of choice for imaging exchange. We had an early...

Apr 2021
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Director

Many of the things we are struggling with have to do with the cultural adoption rate. If Ambra could...

Jan 2021
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Director

Ambra is proactive in nature. They want to help us solve problems with other hospitals and vendors....

Jan 2021
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VP/Other Executive

Our partnership with Ambra's team is far above what we have seen from other vendors, even including...

Jan 2021
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VP/Other Executive

The service and support from Ambra are excellent. Ambra solves problems, but more importantly, Ambra...

Jan 2021
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VP/Other Executive

DG Suite is very easy to use for both the referring physician as well as the organization receiving...

Jan 2021
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VP/Other Executive

We are going from another product we use to Ambra’s solution. I have had both for a couple of years...

Jan 2021
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Manager

We have worked with a couple of the executives at Ambra, and they have been good to work with. They...

Jan 2021
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VP/Other Executive

The team at Ambra is incredibly engaged. We have thrown several challenges at Ambra, and they are...

Jan 2021
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Manager

There have been no significant additions or expansions in terms of the cost of DG Suite. We had an...

Jan 2021
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Manager

Ambra is definitely on top of training. They always provide great documentation. They facilitate...

Jan 2021
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Manager

DG Suite works very well overall. We have very minimal issues with it. Whether it is internally...

Jan 2021
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Manager

Ambra is pretty frequently updating the platform to improve user experience and provide new...

Jan 2021
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Manager

Recently, we have had a lot more technical issues revolving around integration. Those issues usually...

Jan 2021
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Manager

Ambra has a good support structure. It is very easy to get ahold of them. They have a big support...

Jan 2021
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Manager

I really can’t think of anything that we were offered or promised by Ambra that never happened. Some...

Jan 2021
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VP/Other Executive

Ambra has really made it easy to exchange images, and they have worked with us on access for the...

Jan 2021
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VP/Other Executive

Ambra has been a really good partner and has worked with us on things we needed for our unique...

Jan 2021
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VP/Other Executive

Ambra's CEO is a great leader. He is passionate about image exchange, and he gets things all the way...

Jan 2021
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VP/Other Executive

DG Suite is very good. It is relatively easy to use. It is easy to configure for different...

Jan 2021
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VP/Other Executive

Now that we have an act that lets us release information to patients, one thing that Ambra is good...

Jan 2021
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Director

We don't do a lot of training with most of our vendors. But with Ambra, we do get some training from...

Jan 2021
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Director

We have had a really good experience with Ambra. There is a clear communication line with the...

Jan 2021
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Director

One of the downsides of Ambra is they are a growing company. There have definitely been some steady...

Jan 2021
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Director

I think we have integrated DG Suite with our EMR, but we are not very involved in the API. I would...

Dec 2020
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Director

The quality of the implementation was very good. We haven't had a lot of experience with Ambra's...

Dec 2020
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(0)
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Director

Ambra has been very responsive about whatever we have wanted to achieve. For the most part, the...

Dec 2020
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CIO

Ambra has been a great partner, and they are really thinking about imaging in an outside-the-box...

Dec 2020
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(0)
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Manager

Ambra has excellent support. They are willing to work together with us. They tend to be proactive on...

Nov 2020
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Analyst/Coordinator

We are very reliant on Ambra to move many images into our environment. We need to expand with them...

Nov 2020
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Analyst/Coordinator

I think the reliability and ease of installation have been two very positive things with Ambra.

Nov 2020
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(0)
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Analyst/Coordinator

We have a real partnership with Ambra. We are always pushing the boundaries, and they find ways to...

Nov 2020
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(0)
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Analyst/Coordinator

I would love to see Ambra have better interoperability with other vendors. They are still a bit fragmented....

Nov 2020
||
(0)
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VP/Other Executive

We have used DG Suite for exchanges with a local facility that also uses the system, and things have...

Nov 2020
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(0)
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VP/Other Executive

The Ambra team is very professional and always goes above and beyond. Ambra has a young team that...

Nov 2020
||
(0)
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Manager

DG Suite is our cloud-based image-sharing system, and it works very well. I have no problems with...

Oct 2020
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