DG Suite Comments

 

Featured  Report

Preferences

   Bookmark
Current Time Inside Cache Tag Helper: 10/19/2020 8:57:01 PM and Model.EvProductId = 70975

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Analyst/Coordinator

Functionality and Upgrades

I find the system to be easy to use. A lot of my users are not satisfied because they are used to...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Ambra is constantly tweaking things, and I haven’t had any problems with the direction they are...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

I haven’t seen any downtime like I have seen with another system we have used. I don’t see any...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have dealt with the vendor’s salespeople and the implementation staff. The account management and...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

The integration that we are doing with Ambra right now is going really well. I have every confidence...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I haven’t dealt with Ambra’s support directly as much as our end users have. Ambra’s staff members...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

When I email the vendor’s staff members that we work with on the implementation side, they are very...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Part of the reason we switched to Ambra’s system was to save money because the other system we would...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

Ambra has been proactive in reaching out throughout the COVID-19 crisis by offering us their...

Jun 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

I would give Ambra a top score for integration. They can do so much, and their product is so...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Ambra has a great product that can do so much, but because it can do so much, we have to be careful...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

I don't really need executive involvement from Ambra, but we have great contacts from the vendor....

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor has been supportive during the COVID-19 crisis. The vendor has been willing to do...

Jun 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Ambra doesn’t nickel-and-dime. That has been one thing that I have been very happy with.

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Ambra’s product is easy to use. I really haven’t had much training. Ambra provides documentation...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

As far as the product goes, everything works. The tough part is that we are working with everybody...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

Ambra really has everything that we need. They have been a company that we have kind of been able to...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The system is pretty easy for our end users. We have done more and more to try and make our process...

Jun 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

I have one or two things that I still want to implement. Ambra has options, but I don’t have the...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

Ambra has always been very good about reaching out with things. We don’t have a lot of problems. We...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

Ambra’s executive involvement has always been good. I don’t traditionally get involved at that...

Jun 2020
 Helpful

 or  to see details.

Manager

Future Outlook

Our overall satisfaction with the system can potentially go up over the next year. The vendor is in...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The vendor’s marketing team takes complete ownership over the interconnecting of facilities. I want...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would buy the product again. We are really happy with Ambra. We haven't really had any ongoing...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Reports from patients don't come through like they should. Since we have had the product, I have...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I don't know that I have ever had to contact Ambra's support people. We talk to an internal IT...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We are phenomenally pleased with Ambra, and we are considering using their viewer in an integration...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Ambra has never said that they could do something they couldn't; they have always done everything...

May 2020
 Helpful

 or  to see details.

Manager

Service and Support

If I could, I would go to work for Ambra. Ambra goes above and beyond to help us with solutions,...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

DG Suite’s front-end application could be tweaked a bit so that it is easier to understand because...

Apr 2020
 Helpful

 or  to see details.

CTO

Functionality and Upgrades

We haven’t really used the vendor’s training, but the system is easy to use, and we have gotten...

Apr 2020
 Helpful

 or  to see details.

CTO

Functionality and Upgrades

We have tried the system for HL7 transactions. While it works, we would like to see the vendor make...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

Ambra has been flexible with our special requests. Ambra is willing to work with us. We have had...

Mar 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

Recently, Ambra has been expanding their system into lots of other functions, but we primarily use...

Mar 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

On more than one occasion, Ambra has sent a bill to the wrong people. We have told them many times...

Mar 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

One area that we would like to increase focus on is the image exchange and the report exchange. We...

Mar 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We work with a third-party vendor for their image exchanges. We made it so Ambra had a server and a...

Mar 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Ambra avoids charging for every little thing; I can’t think of a time that they charged us for every...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Ambra is an excellent product that has served us very well. The support is very good.

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We wanted a diagnostic and FDA-approved platform. I don’t think Fujifilm’s product is generally used...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Ambra's strategy is to have an independent viewing environment that works well on mobile devices and...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We haven’t seen the mobile environment take off like we thought it would. We went through a lot of...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Ambra’s biggest asset is personnel. The vendor’s people are willing to go the extra mile. If...

Jan 2020
 Helpful

 or  to see details.

Director

Lessons Learned

I would be pretty likely to recommend Ambra. Their system is pretty flexible and configurable. We...

Dec 2019
 Helpful

 or  to see details.

Director

Technology

If I had to ding Ambra on anything, it would be that they are a new company that is growing and some...

Dec 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Ambra supports some really great causes. That is something that I can get behind. For example, they...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

As a piece of software, the product is very patient friendly and adaptable. Ambra handles the first...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

One of Ambra's strengths is that they have really been adaptable to our needs. When we first got...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Ambra’s team is always available and always helpful. Ambra's people are even available to help us...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Ambra hasn’t said they were going to do something for us and then not done that thing. I don’t think...

Nov 2019
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We brought in the system as a supplemental way to do image sharing. The system is great. We are in...

Nov 2019
 Helpful

 or  to see details.

Manager

Interfacing and Integration

I would like a tighter integration with our other system. That is taking the vendor a long time to...

Nov 2019
 Helpful

 or  to see details.

CIO

Relationship

Ambra was very patient with us initially.

Nov 2019
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Ambra has done great work at helping us add functionality to DG Suite we didn't expect to have. We...

Nov 2019
 Helpful

 or  to see details.

CIO

Implementation and Training

We are very pleased with Ambra's project implementation people. They helped us get the software up...

Nov 2019
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

We are very pleased with the amount of functionality in DG Suite for the price we pay.

Nov 2019
 Helpful

 or  to see details.

CIO

Relationship

We would like to talk to our project managers more about a few things we want in the long term with...

Nov 2019
 Helpful

 or  to see details.

CIO

Future Outlook

We haven't spent much time with Ambra's leadership to understand their product direction. We would...

Nov 2019
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

We are reading images through DG Suite, but we aren't storing the images in DG Suite. The price was...

Nov 2019
 Helpful

 or  to see details.

CIO

Future Outlook

We hope that Ambra integrates DG Suite with our EMR in the future. That would be nice for our...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Technology

Ambra could do a better job with their disk-burning capabilities. That process still takes a lot of...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

With some vendors, updates don’t help at all. That isn’t the case with Ambra. Ambra does their...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Service and Support

Ambra is still a small enough company where we can easily reach people within the company. When a...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Service and Support

We have limited IT resources, and when I came on board, our IT people had almost no radiology IT...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Relationship

Without a doubt, Ambra is part of our long-term plans. We are definitely not nickel-and-dimed to...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I am very used to dealing with many PACS, and I understand their ins and outs. With Ambra, I find...

Nov 2019
 Helpful

 or  to see details.

CEO/President

Other Observations & Comments

Ambra could be better at helping all radiology studies be able to travel electronically. Society as...

Nov 2019
 Helpful

 or  to see details.

Director

Interfacing and Integration

The vendor’s salespeople are very professional. They are humble but eager, and they do a good job....

Nov 2019
 Helpful

 or  to see details.

Manager

Relationship

Ambra definitely doesn’t charge for everything. Ambra has done very well with upgrades, and their...

Oct 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

The training from Ambra is great; they are helpful with that. Between the development and new...

Oct 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

Ambra definitely avoids charging for every little thing; they are great about that. Ambra has done...

Oct 2019
 Helpful

 or  to see details.

Manager

Interfacing and Integration

DG Suite is able to integrate with our system to allow us to do things that we need to do.

Oct 2019
 Helpful

 or  to see details.

Manager

Service and Support

Proactive support from Ambra is something that could use a little work. We occasionally have backups...

Oct 2019
 Helpful

 or  to see details.

Manager

Relationship

We have corresponded with the Ambra executives, though it hasn’t been on a very regular basis. We...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Ambra has helped us with our outcomes. Ambra has helped a lot with workflows, patient satisfaction,...

Oct 2019
 Helpful

 or  to see details.

Manager

Relationship

Ambra’s team has been great to work with. From customer support to the direct resources we deal with...

Oct 2019
 Helpful

 or  to see details.

Manager

Service and Support

We email Ambra whenever we need something, and the support team that we work with usually gets back...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Before we switched to Ambra, we did a couple of proof-of-concept runs with a few different...

Oct 2019
 Helpful

 or  to see details.

Manager

Service and Support

Anytime that we have needed help with anything, Ambra has been very responsive to our needs. When...

Oct 2019
 Helpful

 or  to see details.

Manager

Relationship

The only issue that we have ever had was wrapped around migration. I am not even sure whether the...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

When we first started working with Ambra, they were wonderful. They met all of our expectations and...

Oct 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We have not had any integration problems with DG Suite. We were so happy with the image sharing that...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor doesn’t have quite the options or capabilities that some competitors have. We aren’t sure...

Oct 2019