DG Suite Comments

 
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Enterprise Imaging 2019: Strategic Contributors to Progress
Enterprise Imaging 2019:
Strategic Contributors to Progress
January 2020
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

I find the system to be easy to use. A lot of my users are not satisfied because they are used to...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Ambra is constantly tweaking things, and I haven’t had any problems with the direction they are...

Jul 2020
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Analyst/Coordinator

Technology

I haven’t seen any downtime like I have seen with another system we have used. I don’t see any...

Jul 2020
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Analyst/Coordinator

Relationship

We have dealt with the vendor’s salespeople and the implementation staff. The account management and...

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

The integration that we are doing with Ambra right now is going really well. I have every confidence...

Jul 2020
 Helpful

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Analyst/Coordinator

Service and Support

I haven’t dealt with Ambra’s support directly as much as our end users have. Ambra’s staff members...

Jul 2020
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Analyst/Coordinator

Service and Support

When I email the vendor’s staff members that we work with on the implementation side, they are very...

Jul 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Part of the reason we switched to Ambra’s system was to save money because the other system we would...

Jul 2020
 Helpful

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Manager

Service and Support

Ambra has been proactive in reaching out throughout the COVID-19 crisis by offering us their...

Jun 2020
 Helpful

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Manager

Interfacing and Integration

I would give Ambra a top score for integration. They can do so much, and their product is so...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

Ambra has a great product that can do so much, but because it can do so much, we have to be careful...

Jun 2020
 Helpful

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Manager

Service and Support

I don't really need executive involvement from Ambra, but we have great contacts from the vendor....

Jun 2020
 Helpful

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Manager

Service and Support

The vendor has been supportive during the COVID-19 crisis. The vendor has been willing to do...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Ambra doesn’t nickel-and-dime. That has been one thing that I have been very happy with.

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

Ambra’s product is easy to use. I really haven’t had much training. Ambra provides documentation...

Jun 2020
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Manager

Other Observations & Comments

As far as the product goes, everything works. The tough part is that we are working with everybody...

Jun 2020
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Manager

Relationship

Ambra really has everything that we need. They have been a company that we have kind of been able to...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

The system is pretty easy for our end users. We have done more and more to try and make our process...

Jun 2020
 Helpful

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Manager

Implementation and Training

I have one or two things that I still want to implement. Ambra has options, but I don’t have the...

Jun 2020
 Helpful

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Manager

Relationship

Ambra has always been very good about reaching out with things. We don’t have a lot of problems. We...

Jun 2020
 Helpful

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Manager

Relationship

Ambra’s executive involvement has always been good. I don’t traditionally get involved at that...

Jun 2020
 Helpful

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Manager

Future Outlook

Our overall satisfaction with the system can potentially go up over the next year. The vendor is in...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

The vendor’s marketing team takes complete ownership over the interconnecting of facilities. I want...

Jun 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I would buy the product again. We are really happy with Ambra. We haven't really had any ongoing...

Jun 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Reports from patients don't come through like they should. Since we have had the product, I have...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

I don't know that I have ever had to contact Ambra's support people. We talk to an internal IT...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We are phenomenally pleased with Ambra, and we are considering using their viewer in an integration...

May 2020
 Helpful

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VP/Other Executive

Relationship

Ambra has never said that they could do something they couldn't; they have always done everything...

May 2020
 Helpful

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Manager

Service and Support

If I could, I would go to work for Ambra. Ambra goes above and beyond to help us with solutions,...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

DG Suite’s front-end application could be tweaked a bit so that it is easier to understand because...

Apr 2020
 Helpful

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CTO

Functionality and Upgrades

We haven’t really used the vendor’s training, but the system is easy to use, and we have gotten...

Apr 2020
 Helpful

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CTO

Functionality and Upgrades

We have tried the system for HL7 transactions. While it works, we would like to see the vendor make...

Apr 2020
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Manager

Relationship

Ambra has been flexible with our special requests. Ambra is willing to work with us. We have had...

Mar 2020
 Helpful

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Manager

Sales and Contracting

Recently, Ambra has been expanding their system into lots of other functions, but we primarily use...

Mar 2020
 Helpful

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Manager

Sales and Contracting

On more than one occasion, Ambra has sent a bill to the wrong people. We have told them many times...

Mar 2020
 Helpful

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Manager

Interfacing and Integration

One area that we would like to increase focus on is the image exchange and the report exchange. We...

Mar 2020
 Helpful

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Manager

Interfacing and Integration

We work with a third-party vendor for their image exchanges. We made it so Ambra had a server and a...

Mar 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Ambra avoids charging for every little thing; I can’t think of a time that they charged us for every...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

Ambra is an excellent product that has served us very well. The support is very good.

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

We wanted a diagnostic and FDA-approved platform. I don’t think Fujifilm’s product is generally used...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

Ambra's strategy is to have an independent viewing environment that works well on mobile devices and...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

We haven’t seen the mobile environment take off like we thought it would. We went through a lot of...

Mar 2020
 Helpful

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Analyst/Coordinator

Service and Support

Ambra’s biggest asset is personnel. The vendor’s people are willing to go the extra mile. If...

Jan 2020
 Helpful

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Director

Lessons Learned

I would be pretty likely to recommend Ambra. Their system is pretty flexible and configurable. We...

Dec 2019
 Helpful

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Director

Technology

If I had to ding Ambra on anything, it would be that they are a new company that is growing and some...

Dec 2019
 Helpful

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VP/Other Executive

Relationship

Ambra supports some really great causes. That is something that I can get behind. For example, they...

Nov 2019
 Helpful

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VP/Other Executive

Service and Support

As a piece of software, the product is very patient friendly and adaptable. Ambra handles the first...

Nov 2019
 Helpful

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VP/Other Executive

Service and Support

One of Ambra's strengths is that they have really been adaptable to our needs. When we first got...

Nov 2019
 Helpful

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VP/Other Executive

Service and Support

Ambra’s team is always available and always helpful. Ambra's people are even available to help us...

Nov 2019
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Ambra hasn’t said they were going to do something for us and then not done that thing. I don’t think...

Nov 2019
 Helpful

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Manager

Interfacing and Integration

We brought in the system as a supplemental way to do image sharing. The system is great. We are in...

Nov 2019
 Helpful

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Manager

Interfacing and Integration

I would like a tighter integration with our other system. That is taking the vendor a long time to...

Nov 2019
 Helpful

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CIO

Relationship

Ambra was very patient with us initially.

Nov 2019
 Helpful

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CIO

Functionality and Upgrades

Ambra has done great work at helping us add functionality to DG Suite we didn't expect to have. We...

Nov 2019
 Helpful

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CIO

Implementation and Training

We are very pleased with Ambra's project implementation people. They helped us get the software up...

Nov 2019
 Helpful

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CIO

Functionality and Upgrades

We are very pleased with the amount of functionality in DG Suite for the price we pay.

Nov 2019
 Helpful

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CIO

Relationship

We would like to talk to our project managers more about a few things we want in the long term with...

Nov 2019
 Helpful

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CIO

Future Outlook

We haven't spent much time with Ambra's leadership to understand their product direction. We would...

Nov 2019
 Helpful

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CIO

ROI / Cost (care and feeding)

We are reading images through DG Suite, but we aren't storing the images in DG Suite. The price was...

Nov 2019
 Helpful

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CIO

Future Outlook

We hope that Ambra integrates DG Suite with our EMR in the future. That would be nice for our...

Nov 2019
 Helpful

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CEO/President

Technology

Ambra could do a better job with their disk-burning capabilities. That process still takes a lot of...

Nov 2019
 Helpful

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CEO/President

Functionality and Upgrades

With some vendors, updates don’t help at all. That isn’t the case with Ambra. Ambra does their...

Nov 2019
 Helpful

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CEO/President

Service and Support

Ambra is still a small enough company where we can easily reach people within the company. When a...

Nov 2019
 Helpful

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CEO/President

Service and Support

We have limited IT resources, and when I came on board, our IT people had almost no radiology IT...

Nov 2019
 Helpful

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CEO/President

Relationship

Without a doubt, Ambra is part of our long-term plans. We are definitely not nickel-and-dimed to...

Nov 2019
 Helpful

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CEO/President

Functionality and Upgrades

I am very used to dealing with many PACS, and I understand their ins and outs. With Ambra, I find...

Nov 2019
 Helpful

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CEO/President

Other Observations & Comments

Ambra could be better at helping all radiology studies be able to travel electronically. Society as...

Nov 2019
 Helpful

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Director

Interfacing and Integration

The vendor’s salespeople are very professional. They are humble but eager, and they do a good job....

Nov 2019
 Helpful

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Manager

Relationship

Ambra definitely doesn’t charge for everything. Ambra has done very well with upgrades, and their...

Oct 2019
 Helpful

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Manager

Implementation and Training

The training from Ambra is great; they are helpful with that. Between the development and new...

Oct 2019
 Helpful

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Manager

Implementation and Training

Ambra definitely avoids charging for every little thing; they are great about that. Ambra has done...

Oct 2019
 Helpful

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Manager

Interfacing and Integration

DG Suite is able to integrate with our system to allow us to do things that we need to do.

Oct 2019
 Helpful

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Manager

Service and Support

Proactive support from Ambra is something that could use a little work. We occasionally have backups...

Oct 2019
 Helpful

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Manager

Relationship

We have corresponded with the Ambra executives, though it hasn’t been on a very regular basis. We...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

Ambra has helped us with our outcomes. Ambra has helped a lot with workflows, patient satisfaction,...

Oct 2019
 Helpful

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Manager

Relationship

Ambra’s team has been great to work with. From customer support to the direct resources we deal with...

Oct 2019
 Helpful

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Manager

Service and Support

We email Ambra whenever we need something, and the support team that we work with usually gets back...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

Before we switched to Ambra, we did a couple of proof-of-concept runs with a few different...

Oct 2019
 Helpful

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Manager

Service and Support

Anytime that we have needed help with anything, Ambra has been very responsive to our needs. When...

Oct 2019
 Helpful

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Manager

Relationship

The only issue that we have ever had was wrapped around migration. I am not even sure whether the...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

When we first started working with Ambra, they were wonderful. They met all of our expectations and...

Oct 2019
 Helpful

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Manager

Other Observations & Comments

We have not had any integration problems with DG Suite. We were so happy with the image sharing that...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The vendor doesn’t have quite the options or capabilities that some competitors have. We aren’t sure...

Oct 2019